                                                             Last Revised
    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1706          09/30/97

    TITLE:  Syncro Connect Office/Printing Faxes

    ISSUE

       When an Advantage! system prints faxes received in Syncro Connect
       Office, the first page of the output may print correctly;
       however, all other pages may print with black background and red
       letters.

       This issue affects systems printing to the Hewlett-Packard 800
       series printers and some Epson Inkjet printers. Other printers
       may also be affected by this issue.

    BACKGROUND

       N\A

    ACTION

       To resolve this issue, perform the following steps:

       1. Download file SYNCPRNT.EXE from any of AST's On-Line!
          services as follows:

             AST WWW Site:  http://www.ast.com
             AST On-Line! BBS*:  See IB0001.TXT
             CompuServe:  GO: ASTFORUM
             Prodigy:   JUMP: ASTSUPPORT

             * Refer to IB0001.TXT for a list of AST's
               international BBS numbers.

             To decompress this file, create a temporary
             directory on your hard drive, copy the downloaded
             file to that directory, and run the file.

       2. Extract the patch to a blank formatted diskette by
          running EXTRACT.BAT located in the temporary
          directory.

       3. After extraction is complete, change to the A:\ drive
          from the My Computer icon

       4. Run PRINT.BAT from the floppy disk.

       5. Read the brief message that appears on the screen then
          press the space bar to continue

       6. The Syncro Setup Utility will run and ask you for the
          location of Syncro Office Connect.  Choose "YES" to
          continue.

       7. Remove the diskette from the A: drive and click
          "Finish" to restart the system.

       8. Restart Syncro Connect Office.

       This should allow any of the previously saved faxes and any
       future faxes to be printed without errors.

    NOTES

       This patch is for Syncro Connect Office ONLY.

       Do NOT run this patch on any of the other Syncro Communications
       software released on AST systems, such as Syncro Multimedia
       Connect or Syncro Home.

    TAN APR 3447AN

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