    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1564          09/18/96

    TITLE:  MConnect Remote Message Retrieval Fails

    SUMMARY

       When a caller wishes to retrieve a message from
       a remote phone, the caller hears only the most
       current message.

       This issue affects all systems that are
       preloaded with 'Multimedia Connect' software.

    ISSUE

       Multimedia Connect may not recognize the proper tones from the
       remote telephone.

    BACKGROUND

       Multimedia Connect allows a user to hear messages that have been
       left on the computer by dialing in from a remote touch-tone
       phone. Menu prompts answered by touch-tone sounds for each prompt
       allow the caller to navigate through the system and hear, save,
       forward, or delete messages.

    ACTION

       Update to the latest build of Multimedia Connect by identifying
       the current build of Multimedia Connect on the computer, then
       downloading the correct update. Use the chart below to identify
       which upgrade to download.

       *** If the currently installed build of Multimedia Connect is for
       the Boca/AT&T modem , be sure to download and install the latest
       modem drivers BEFORE installing the upgrade for Multimedia
       Connect. The latest drivers are available as BATTDRV.EXE.***

    NOTES

       Finding your build of Syncro Multimedia Connect.

       1. Launch Multimedia Connect.
       2. Click on the "computer" icon in the title bar.
       3. Choose "About..." from the drop down menu.
       4. Read the "Product ID" for the number that matches the chart below.

       Product ID # MC18022052120106US-0395

       In the Product ID there are two sets of numbers that are needed
       to identify the current version installed on your computer.
       First, ascertain which build is present.

       The build is represented by the three numbers after "MC18". If
       the number IS "092" then you have the latest build of Multimedia
       Connect and no upgrade is needed.
       If the numbers after "MC18" are NOT "092" then follow the
       remaining steps to identify the modem and the correct update for
       your computer.

       Next, look at the two numbers just BEFORE the "US". Match the
       numbers on your screen to the ones below to identify which
       version is currently on your computer.

       05---- Sierra 14.4 Download MCONNSRA.EXE
       06---- ATI/AT&T 14.4 MCONNATT.EXE
       15---- Boca/Rockwell 28.8 MCONNRCK.EXE
       18---- Boca/AT&T 28.8 MCONNATT.EXE +
                                                   BATTDRV.EXE
       19---- ATI/AT&T 28.8 MCONNATT.EXE

       All files listed above are available from any of AST's On-Line
       services as follows:

       AST WWW Site: http://www.ast.com
       AST On-Line! BBS: See IB0001.TXT
       CompuServe: GO:ASTFORUM
       Prodigy: Jump: astsupport

       *Refer to IB0001.TXT for a list of AST's international BBS numbers.

       To decompress these files, create a temporary directory on your
       hard drive, copy the downloaded file to that directory, and run
       the file.

    TAN 002700RL, 000554DM

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