    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1566          09/18/96

    TITLE:  Multimedia Connect and # Button

    SUMMARY

       The application called 'Multimedia Connect' may
       not recognize the proper tones from the remote telephone.

       This issue applies to all systems that are
       preloaded with 'Multimedia Connect' software.

    ISSUE

       When using Multimedia Connect menu options, pressing the <#> key
       may result in the call being terminated and all messages from
       that session not being saved.

    BACKGROUND

       Multimedia Connect prompts the user to press the <#> key on their
       touch-tone phone to signal the end of an action (recording,
       number input). The <#> key is also used to exit the software and
       disconnect the call.

    ACTION

       Update to the latest build of Multimedia Connect by identifying
       the current build of Multimedia Connect on the computer, then
       downloading the correct update. Use the chart below to identify
       which upgrade to download.

       *** If the currently installed build of Multimedia Connect is for
       the Boca/AT&T modem , be sure to download and install the latest
       modem drivers BEFORE installing the upgrade for Multimedia
       Connect. The latest drivers are available as BATTDRV.EXE.***

    NOTES

        Finding your build of Syncro Multimedia Connect.

       1. Launch Multimedia Connect.
       2. Click on the "computer" icon in the title bar.
       3. Choose "About..." from the drop down menu.
       4. Read the "Product ID" for the number that matches the chart below.

       Product ID # MC18022052120106US-0395

       In the Product ID there are two sets of numbers that are needed
       to identify the current version installed on your computer.
       First, ascertain which build is present.

       The build is represented by the three numbers after "MC18". If
       the number IS "092" then you have the latest build of Multimedia
       Connect and no upgrade is needed.
       If the numbers after "MC18" are NOT "092" then follow the
       remaining steps to identify the modem and the correct update for
       your computer.

       Next, look at the two numbers just BEFORE the "US". Match the
       numbers on your screen to the ones below to identify which
       version is currently on your computer.

       05---- Sierra 14.4 Download	MCONNSRA.EXE
       06---- ATI/ATT 14.4 MCONNATT.EXE
       15---- Boca/Rockwell 28.8 MCONNRCK.EXE
       18---- Boca/ATT 	28.8 MCONNATT.EXE + BATTDRV.EXE
       19---- ATI/ATT 28.8 MCONNATT.EXE

       All files listed above are available from any of AST's On-Line!
       services as follows:

       AST WWW Site: http://www.ast.com
       AST On-Line! BBS: See IB0001.TXT
       CompuServe: GO:ASTFORUM
       Prodigy: Jump: astsupport

       *Refer to IB0001.TXT for a list of AST's international BBS numbers.

       To decompress these files, create a temporary directory on your
       harddrive, copy the downloaded file to that directory, and run
       the file.

    TAN 002426RL

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