    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1646          12/19/96

    TITLE:  MS Works v4.0 Error on Adv! Systems

    ISSUE

       Microsoft Works v4.0 may report the following error when starting
       Communications under the Works Tools tab:

          "This program has performed an illegal
           operation and will be shut down."

       This issue affects the following systems: 503080, 503081, 503082,
       503083, 503091, 503092, 503094, 503116, 503117, 503139, 503153,
       503172, and 503304.

    BACKGROUND

       N/A

    ACTION

       To resolve the issue, perform the following steps:

       AST HIGHLY RECOMMENDS A BACKUP OF ALL DATA NOT ORIGINALLY ON THE
       COMPUTER BEFORE PERFORMING ANY SOFTWARE UPDATE.

       1. Create a temporary directory on the system's hard
          drive.

       2. Update the Windows 95 registry by downloading file
          BLUCNTFX.REG from one of AST's On-Line! services to
          the created temporary directory.

       3. Open Windows Explorer to the temporary directory and
          double-click on the file.

       The system will issue a prompt to the screen notifying the user
       that the registry has been updated.

    NOTES

       N/A

    TAN 001025SW, TPR 5322RL

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