    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1547           8-16-96

    TITLE: Contacts Data Base, Lotus Approach 96

    SUMMARY

       When adding an entry to the Contacts data base in Lotus Approach 96,
       the screen freezes and the scroll bars begin to flash.

       This issue applies to all systems using Lotus Approach 96.

    ISSUE

       When adding an entry to the Contacts data base in Lotus Approach 96,
       the screen freezes and the scroll bars begin to flash.  The only way
       to break out of the screen is to press the  keys,
       highlight Lotus Approach, and press End Task.  Wait for approximately
       60 seconds.  A screen will then appear asking for conformation that
       you wish to shut the program down.  Answer YES to this prompt.

    BACKGROUND

       Lotus is aware of the issue stated above and they will correct it
       in any future releases of Lotus Approach.  This issue is not limited
       to AST Computers.  Any computer that is running a video resolution
       of  640 X 480 is subject to this issue and may experience the same
       problem.  Lotus FAX document  #139391 addresses this issue.
       It is available at 800-346-3508 or at www.support.lotus in the
       knowledge base.  Search using CONTACT.MPR.

    ACTION

       Two workarounds are available at this time.  The first is the
       easiest to perform and requires no future action.  The second one
       incorporates the first workaround but allows the user to return to
       a video resolution of 640 X 480.

       1. A.  From the Windows desktop, choose Start, Settings, and click
              on Control Panel.
          B.  Choose the Display icon, then the Settings tab.
          C.  Change the display and desktop size to 800 X 600.

       This may require that your computer be rebooted.  Save all open
       documents before rebooting.  If no monitor type has been chosen,
       it will require that you select one from the list in the
       CHANGE DISPLAY TYPE area before changing the resolution.  See your
       computer's users guide for further information on these changes.

          D.  Follow the on-screen instructions to save your new settings.

       With the video resolution set at 800 X 600, Lotus Approach 96 will
       not have a problem redrawing the Contacts template and will not
       exhibit the issue addressed here.  This workaround will cause the
       display to be smaller.  If this is not acceptable, the following
       may be performed at this time on an identified or selected database.
       However, this will only affect the changed database and the issue
       will come back if a new data base is created using the supplied
       template, CONTACT.MPR.

       2. A.  After changing the video resolution to 800 X 600, launch
              Lotus Approach 96.
          B.  Open the CONTACT.MPR file.
          C.  Switch to the ADD CONTACTS view
          D.  Use the "Design" button to change to the design mode.
          E.  Click on  "View" and click on "Show Data" to turn off data
              mode.
          F.  A border of black dashed lines should now be around the
              document.
          G.  Scroll down the page to the bottom of the document.
          H.  Select an object from the tool bar and draw the object so
              that one side touches the border.
          I.  Choose File, Save Approach File to save the changes.

       Close Lotus Approach along with all other programs running.
       Change the resolution back to 640X480 using the same steps used
       above.

    NOTES

       If customers choose to use the second workaround, they should
       realize that the above procedure will have to be performed each
       time a new contacts database is set up using the CONTACT.MPR
       template.  The user will be able to add, edit, and delete entries
       into any database that these changes have been applied to without
       any further adjustments.

       Obtain the document from Lotus through one of the following:

          Fax Document #139391  at   800-346-3508
          Search for CONTACT.MPR at  www.lotus.com

    TAN 5300MH

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