                                                             Last Revised
    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1736          07/01/97

    TITLE:  Bravo/LANDesk & BIOS Data Access Error

    ISSUE

       After booting a Bravo system under the Windows NT v4.0 operating
       system, the LANDesk Client Manager (LDCM) v3.00 may display the
       following error message once:

              "BIOS data access error: 0x2002"

       After reporting this condition, the LDCM and the system will
       function normally; however, certain data normally available
       through the LANDesk Client Manager 'Workstation Summary', 'Basic
       Hardware', and 'Keyboard/Mouse' windows,
       and some attribute values associated with the 'Intel PC System
       Description' component listed on the 'DMI  Control Panel' will
       not display properly.

       This issue could affect the following AST Bravo systems which use
       the factory Windows NT 4.0 software load: 503246, 503247, 503248,
       503320, 503322, 503349, 503350, 503386, and 503387.

    BACKGROUND

       On a Windows NT system, it is possible that an error number
       between 0x2000 and 0x4FFF could be displayed as module
       AST32CI1.EXE (a component instrumentation module of LDCM)
       terminates its initialization process. The error number reported
       may fall within the range indicated in the following error codes:

          ERR_FILE_OPEN           0x2000
          ERR_FILE_READ           0x3000
          ERR_FILE_WRITE          0x4000

       If an error is detected, AST32CI1 will terminate and LANDesk
       Client Manager will not be able to display some information.

       Error 0x2002 is associated with file open logic that timed out.

    ACTION

       Download the file AST32CI1.EXE from any of AST's On-Line!
       services as follows:

          AST WWW Site:  http://www.ast.com
          AST On-Line! BBS*:  See IB0001.TXT
          CompuServe:  GO: ASTFORUM
          Prodigy:   JUMP: ASTSUPPORT

          * Refer to IB0001.TXT for a list of AST's
            international BBS numbers.

          To decompress this file, create a temporary directory
          on your hard drive, copy the downloaded file to that
          directory, and run the file.

       This version of AST32CI1.EXE extends the time period that is
       needed for the progam to open files.

       To install the file, perform the the steps below:

       1. Disable the win32sl service.

       2. Properly shut down and reboot the system.

       3. Copy the file AST32CI1.EXE to the DMI\SIA\BIN32
          directory.

       4. Set the startup option for win32sl service back to
          "Automatic".

       5. Properly shut down and reboot the system.

    NOTES

       N/A

    TAN TPR 17625JB

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