    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1702          04/15/97

    TITLE:  NT4.0 SP2 Incompatible w/LANDesk 2.51b

    ISSUE

       The Windows NT 4.0 Server Service Pack 2 is incompatible with
       LANDesk 2.51b.

       The "NT Performance Monitor" sub-tree under LANDesk does not
       expand when NT 4.0 is updated to Service Pack 2.

       This issue affects only systems installed with LANDesk 2.51b.

    BACKGROUND

       Normally with Service Pack 1 (SP1) installed, the user launches
       the LANDesk console, selects Microsoft Windows Network, selects
       the Windows NT 4.0 Server, and logs in. The user will see a tree
       structure for the Server on the screen.  When the user
       double-clicks on "NT Performance Monitor", a sub-tree is
       displayed which allows the user to select:  System, Processor,
       Memory, Cache, etc.

       With SP2 installed, the sub-tree under "NT Performance Monitor"
       does not expand! Thus, the user cannot monitor: System,
       Processor, Memory, Cache, etc.

    ACTION

       Do not update Windows NT 4.0 to Service Pack 2 (SP2) when running
       LANDesk version 2.51b.

    NOTES

       N/A

    TAN N/A

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