                                                             Last Revised
    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1745          07/28/97

    TITLE:  LANDesk and Add-In Adapters

    ISSUE

       When a third-party adapter, such as a video card, is added to an
       AST Bravo MS-T system that uses LANDesk Client Manager, the
       system may generate an error message when loading.

       The error will indicate there was a problem retrieving attributes
       from the device, although the system will continue to function.

       This issue applies to all Bravo MS-T systems.

    BACKGROUND

       LANDesk relies on Management Information Format (MIF) files and
       instrumentation (executable modules loaded to monitor Desktop
       Management Interface (DMI)-compliant devices) to provide it with
       details concerning the current state of the system.

       AST provides these modules for the devices shipped with the
       system.

    ACTION

       The error message displayed upon removal of the DMI-compliant
       device does not impair system operation.

       The device removal procedure is similar for all systems. The
       specific example presented below will familiarize you with the
       steps necessary to successfully remove an unneeded device.

       To remove the ATI Mach64 device from a Bravo MS system, perform
       the following steps:

       1. Open LANDesk Client Manager.

       2. Under the Tools option open the DMI Control Panel.

       3. Scroll down to the line that indicates the mach64
          device. The text of the line on the example machine
          reads "ATI mach64 Direct Interface CI".

       4. Click File on the menu bar.

       5. Click Remove Component.

       6. Follow the prompts on the screen and confirm the
          removal.

       After removing the component from the Control Panel you must
       remove the instrumentation executable. Perform the following
       steps to remove the mach64-related executable:

       1. Launch Notepad.

       2. Open the file C:\DMI\SIA\BIN\CSERVICE.XEQ.

       3. Scroll down (almost to the bottom of the file) until
          you reach the line that contains vid_ac95. At the
          beginning of this line, enter two forward slashes //.
          The forward slashes will comment out this line.

       4. Save and exit the file.

       5. Properly shut down and restart the system.

    NOTES

       For more information on DMI, feel free to browse the Desktop
       Management Task Force’s web site located at www.dmtf.org.

    TAN TPR 1226JB

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