    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1655          01/14/97

    TITLE:  PCAnywhere 32 Fails to Connect

    ISSUE

       When Using PCAnywhere 32 to dial out to a remote system, the
       modems will negotiate and establish the beginning of the
       connection. The system will then disconnect without error
       messages or warnings. This will occur if either system is using
       one of the modems listed below.

       The modem part numbers are as follows:

       ATI 300 14.4       234325-001
       ATI 600 28.8       234326-001
       Boca/AT&T 28.8     234461-001

       This issue could affect the following systems:

       501766, 501768, 501769, 501794, 501829, 501839, 501855, 501856,
       501962, 501963, 501964, 501965, 501966, 501967, 501968, 501969,
       501974, 501975, and 501976.

    BACKGROUND

       PCAnywhere 32 is a remote control software package by Symantec
       Inc.  PCAnywhere 32 was not included with any AST system. For
       support on PCAnywhere 32, contact Symantec at the numbers listed
       in the documentation included with the software.

    ACTION

       For systems that have the Boca/AT&T 28.8 modem, install modem
       driver version 4.27 or greater. To do this, perform the following
       steps:

       1. Create a temporary directory on the hard drive.

       2. Download file BATTDRV.EXE from any of the AST On-Line!
          services into the temporary directory.

       3. Launch Explorer, change to the temporary directory,
          and double-click on BATTDRV.EXE.

       4. Follow the installation instructions contained in the
          README.TXT file.

    NOTES

       Neither the ATI/300 14.4 series nor the ATI/600 28.8 series will
       support this software.

    TAN TPR 4648MH

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