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    AST RESEARCH, INC.           TECHNICAL BULLETIN # 1226              6-20-95

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    INSTALLING MICROSOFT REMOTE ACCESS ON THE ASCENTIA 900N/910N

    PROBLEM

    When Microsoft Windows For Workgroups 3.11 is installed on top of the default
    Windows 3.11 installation, on an AST Ascentia 900N or 910N, Remote Access
    Service will not work.  Remote Access will report "Error 692" or "Error 652"
    when it is activated.

    CAUSE

    Microsoft Remote Access Service requires the default COMM.DRV driver to be
    used.  The default Windows 3.11 load on the Ascentia 900N/910N systems
    replaces the default COMM.DRV with a special driver, SSCOMM.DRV, to work with
    the Cardsoft Cardview utility.  Installing Windows For Workgroups on top of
    this installation keeps the same SSCOMM.DRV.

    SYSTEMS AFFECTED
    AST PART NUMBER DESCRIPTION

    All AST Ascentia 900N and Ascentia 910N systems

    SOLUTION

    Microsoft Windows for Workgroups 3.11 should be installed into a separate
    directory, other than the \WINDOWS directory.  This will ensure that none
    of the special settings from the old Windows 3.11 installation are carried
    over to Windows for Workgroups.  It is also necessary to install the
    VKD.386 keyboard driver after Windows for Workgroups 3.11 is installed,
    as described in TB # 0941.

    If the particular modem to be used for Remote Access is not supported by
    Windows For Workgroups 3.11, it will also be necessary to obtain an
    appropriate MODEM.INF file from the modem manufacturer.  For example,
    the Megahertz XJ2288 28.8 kbps PCMCIA modem is not directly supported
    by Windows for Workgroups (resulting in "Error 692" when it is used), but
    Megahertz has a MODEM.INF file available, which does allow it to be used
    with Remote Access.