    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1544        08-06-96

    TITLE:  Manhattan S/6200 LanDesk 1.2 Failure

    SUMMARY

       If the user starts the Intel LanDesk Server Management Console
       (version 1.2) while Microsoft Windows NT Server 3.51 is in the
       process of discovering domains on the network, selecting a server
       without LanDesk server agents installed will cause the LanDesk
       Console application to crash.

       This issue affects the following system: 501832.

    ISSUE

       During the start up process of Microsoft Windows NT Server
       and the Intel LanDesk Server Manager Console, both the
       operating system and the software application attempts
       to discover domains on the network.
       If the Microsoft NT Server is using TCP/IP only
       (Pure TCP/IP), the LanDesk application will fail when
       it tries to access certain servers during this
       domain discovery process.

       The failure will only occur if the Intel LanDesk Server Management
       Console attempts to access a server on a network that
       does not have Intel LanDesk Server agents installed.  If the Intel
       LanDesk Server agents are installed on the server, the application
       will not fail, even if the access is attempted during the domain
       discovery process.

       If the Microsoft Dr. Watson troubleshooting application is loaded
       at the time of the application failure, the following error message
       will be displayed:

          An application error has occurred and an application error log
          is being generated.  File : SRVMAN32.EXE
          Exception: Access violation (0xC0000005) Address: 0x0058194a

       When the application failure occurs, neither the server nor
       Microsoft Windows NT Server operating system will
       be affected by the failure.

    BACKGROUND

       Intel has provided AST with two files that resolve the failure
       described in this bulletin.  For resolution information, see the
       ACTION section immediately below.

    ACTION

       All Manhattan S/6200 servers will ship with a new version of the
       Intel LanDesk CD-ROM disc (AST P/N 916183-002).  This new version
       of the software will include two update files that will resolve the
       error.  The files that have been changed are:

       1. SRVMAN32.EXE
       2. NTSWIN32.DLL

       Customer with CD-ROM discs labeled AST Part Number 916183-001 should
       download the file LANDESK.EXE (which includes the files mentioned
       above) from one of AST's On-Line! services as follows:

          AST WWW Site:  http://www.ast.com
          AST On-Line! BBS*:  See IB0001.TXT
          CompuServe:  GO: ASTFORUM
          Prodigy: Jump: astsupport

       * Refer to IB0001.TXT for a list of AST's international BBS
         numbers.

       To decompress this file, create a temporary directory on your
       hard drive, copy the downloaded file to that directory, and run
       the file.

       After downloading the file, perform the following steps to update
       the LanDesk software.

       1. Log-on to the server, ensuring that the log-on account has
          administrative access to the Intel LanDesk Server Manager
          directory (default: C:\SMM32).
       2. Ensure that the LanDesk Server Manager console is not running.
       3. Copy the files SRVMAN32.EXE and NTSWIN32.DLL to the LanDesk
          Server Manager directory on the hard-disk (default: C:\SMM32).
       4. The updated files are now in place.  AST recommends that
          the system be restarted prior to running the LanDesk Server
          Manager.

    NOTES

       N/A

    TAN N/A

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