    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1720          05/13/97

    TITLE:  Manhattan S/CP Intermittently Reboots

    ISSUE

       The Manhattan S/6200 and Commerce Pro systems  will
       intermittently reboot when Automatic Server Recovery is enabled,
       and no hang condition has occurred.

       This issue affects the following systems: 503281, 503282, 501832,
       and 503076.

    BACKGROUND

       The Automatic Server Recovery (ASR) System is designed to reboot
       the system when a hang condition has occurred. However, due to
       the unexpectedly long time it takes for some SCSI disk drivers to
       load while booting Windows NT, the ASR subsystem sometimes
       reports a hang condition when in fact one has not occurred. This
       results in the system usually rebooting itself approximately nine
       minutes after booting into Windows NT. This issue may also affect
       NetWare though it has not been reported to.

    ACTION

       The solution is as follows:

       Upgrade the BIOS to version 3.80 (AST part number 905573-038) or
       higher for the following part numbers:

          501832-xxx
          503076-xxx

       Upgrade the BIOS to version 1.30 (AST part number 905601-032) or
       higher for the following part numbers:

          503281-xxx
          503282-xxx

       Files 05573038.EXE and 05601032.EXE are available from any of
       AST's On-Line! services listed below.

          AST WWW Site:  http://www.ast.com
          AST On-Line! BBS*:  See IB0001.TXT
          CompuServe:  GO: ASTFORUM
          Prodigy:   JUMP: ASTSUPPORT

          * Refer to IB0001.TXT for a list of AST's
            international BBS numbers.

       To decompress this file, create a temporary directory on your
       hard drive, copy the downloaded file to that directory, and run
       the file.

       For further information, see Software Bulletin #s SB 0305, and SB
       0380, both available on any of AST's On-Line! services.

    NOTES

       N/A

    TAN 002013AO

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