                                                             Last Revised
    AST RESEARCH, INC.        TECHNICAL BULLETIN # 1754          09/09/97

    TITLE:  Bravo MS Erroneous Volt,LANDesk Client

    ISSUE

       LANDesk Client Manager (LDCM) may report Erroneous Voltage
       threshold values on the Bravo MS system.

       This errata applies to the following systems: 503246-xxx,
       503247-xxx, 503248-xxx, 503320-xxx, 503322-xxx, 503417-xxx, and
       503418-xxx.

    BACKGROUND

       The allowable power supply voltage deviations for Bravo MS
       systems are as follows:

         Level   Deviation   Range

         +12     1.20        +10.8,  +13.2
         -12     1.20        -10.8,  -13.2
         +5      0.50        +5.5,   +4.5
         -5      0.75        -4.25,  -5.75
         +3.3    0.34        +2.96,  +3.64

       LDCM 3.0 indicates error conditions as follows:

       1. The error message is displayed in a pop up Windows
          message.

       2. The error message is logged in the Notification Log
          viewable via the 'Notification Log...' option on the
          'View' menu.

       3. The error message is displayed in the scrollable
          window to the right of the 'PC Health' control.

       A voltage threshold error message might include the following
       text:

          "The voltage supplied by your computer's power supply
          is not within manufacturer's specifications."

       These versions have been updated to correct voltage threshold
       logic bugs manifested by a LDCM 3.0 error message. This error
       message indicates that a voltage problem exists when in fact, the
       voltage value lies within the threshold range.

    ACTION

       If a Bravo MS system user indicates that their system indicated a
       "Critically Low" or "Critically High" voltage problem, do the
       following:

       1. Ask the user to activate the "PC Health" control on
          the main LDCM 3.0 window. Then ask the user to read
          the 'Current' values in the "Power Supplies" table.

       2. Determine if all of the values are within the ranges
          listed above.

       3. If all current voltage values are within their
          allowable range, it is possible that the error
          indication was erroneous.

       4. If an erroneous voltage indication is suspected, the
          problem might be corrected by replacing the
          CILM7895.EXE or the CILM78NT.EXE modules (as
          appropriate). To do this, follow the steps below:

          a. Obtain file CILM7895.EXE or file CILM78NT.EXE from
             one of AST's On-Line! services as follows:

             AST WWW Site:  http://www.ast.com
             AST On-Line! BBS*:  See IB0001.TXT
             CompuServe:  GO: ASTFORUM
             Prodigy:   JUMP: ASTSUPPORT

             * Refer to IB0001.TXT for a list of AST's
               international BBS numbers.

             To decompress this file, create a temporary
             directory on your hard drive, copy the downloaded
             file to that directory, and run the file.

          b. Delete file CILM95.EXE or CILMNT.EXE from the
             C:\DMI\SIA\BIN directory.

          c. Copy downloaded file CILM7895.EXE or CILM78NT.EXE
             into C:\DMI\SIA\BIN.

          d. Rename file CILM7895.EXE to CILM95.EXE or
             CILM78NT.EXE to CILMNT.EXE, depending on the
             corresponding operating system.

          e. Reboot the system.

       The system will now report the correct voltage.

    NOTES

       N/A

    TAN N/A

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