		       SHERLOCK HOLMES CONSULTING DETECTIVE          5/23/94
				 Version 5.1

			       Viacom New Media
			       648 S Wheeling Rd
			   Wheeling, IL  60090-5767
				    USA

  TABLE OF CONTENTS
  -----------------
  *  Special Update Information

  1. Manual Addendum
	Sherlock Configuration
	Sherlock Switches
	Video Player
	Volume control
	Opening leads
	Trial
	Scoring

  2. Video Card
	Chipset Compatibility
	Video Board Manufacturers

  3. Sound Card Compatibility
	AdLib Gold
	Aria
	Aztech /Reveal
	Microsoft Sound System
	Pro Audio Spectrum
	Jazz 16
	Sound Blaster
	Sound Master II
	Gravis Ultrasound
	Other Sound Boards
	Sound Board Manufacturers

  4. CD-ROM Drive Compatibility
	Optimizing Your CD-ROM Drive
	CD-ROM Manufacturers

  5. Machine Compatibility
	Compaq
	Dell
	Packard Bell

  6. Software Compatibility     
	Microsoft Windows
	Microsoft DoubleSpace
	Stacker 4.0
	Memory Managers

  7. Sherlock Holmes Boot Disk

  8. Questions & Answers

  9. Updates & Technical Support
	Bulletin Board Systems
	Technical Support


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

			  SPECIAL UPDATE INFORMATION

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

MS SOUND SYSTEM
---------------

   Due to the the MS Sound System (MSS) version 2 sound card, the version
   5.1 update is being distributed. Earlier versions of the game do not
   detect the new sound chip used by the new MSS cards.

SOUND BLASTER
-------------

   Version 4 Sherlock Holmes CDs have a problem testing the IRQ channel on 
   original 8-bit Sound Blaster sound cards. This problem has been fixed
   in all version 5 and greater updates.

ARIA
----

   Sound card which use the ARIA chipset have a Sound Blaster compatibility
   problem that does not allow the card to be initialized properly. A work-
   around has been integrated into version 5 and greater updates. The game
   still may require a ROM update or TSR program from the sound card
   manufacturer to fix sound quality.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


1. MANUAL ADDENDUM
   ---------------

SHERLOCK CONFIGURATION
----------------------
   Sherlock Holmes - Consulting Detective will only run in VGA. When you 
   run the program, the game examines your system's video and audio 
   configuration automatically and then starts the game. This automatic 
   detection of the video and audio configuration makes it easier and
   faster to run the game because it does not require a setup or
   installation program. The game is also completely contained on the
   CD which means it does not require any hard disk space except for
   saved games.


SHERLOCK SWITCHES
-----------------

   Sometimes you may want to run Sherlock Holmes in a specific mode
   or configuration, even if it is not the one the program chooses. To 
   ensure Sherlock Holmes runs in a particular configuration, include 
   the necessary switch on the Sherlock Holmes command line when you 
   start Sherlock Holmes. For example, to start the Sherlock Holmes
   demo, type SHERLOCK -D. You can specify one the following switches.

	   Use this switch      To do this
	   ---------------      ----------
	   -D                   Run Sherlock Holmes in Demo mode.

				This switch runs the self running 
				demo of the Sherlock Holmes game. 
				Pressing the ESC key will exit the
				demo.
	   
	   -I                   Disable IRQ test on the sound card


   The -I switch used to turn off IRQ testing before Sherlock Holmes
   starts may cause the game not to play any audio. See "COULD NOT
   INITIALIZE SOUND CARD" in the Q&A section for more information.


VIDEO PLAYER
------------

   There are new features for the video player that give you better control
   over the scenes. The controls are similar to that of a VCR's. Here's
   a brief description of the video controls.

   Replay                   - Starts playing from the beginning of the scene.

   Play                     - Starts playing from where you are in the scene.

   Pause                    - Pauses at the current frame. If you were
			      already paused, you will start playing.

   Stop                     - Stops the video scene.

   Shuttle Reverse          - Shuttles the scene backwards.

   Shuttle Forward          - Shuttles the scene forwards.

   Scroll Bar and Thumb     - The thumb's position in the scroll bar shows
			      where you currently are in the scene. Clicking
			      anywhere on the scroll bar will bring up that
			      frame and pause. If you hold the button down
			      the thumb will follow the cursor.


VOLUME CONTROL
--------------

   By pressing the CTRL and <Page-Up> or <Page-Down> keys simultaneously,
   you will be able to increase or decrease respectively the volume while
   playing Sherlock Holmes. This feature is not supported by all sound
   cards.


OPENING LEADS
-------------

   STARTING THE GAME
   Place the CD into the CD drive attached to your computer. Then, follow the 
   instructions that apply to your system:

	Select the CD drive from the DOS prompt (e.g., to select the 
	D drive, type D:), type SHERLOCK and press the ENTER key.


   CONDUCTING THE INVESTIGATION
   Throughout Sherlock, you will use a magnifying glass or pipe cursor to
   make a selection. Just be sure that the glass or the pipe's mouthpiece is
   over the item so you can select it.

   THE INSTRUCTIONS
   To give you a better idea of what tools you will use to conduct your
   investigations, choose The Instructions option from the Table of
   Contents.

   1.      Click The Instructions from the Table of Contents to display 
	   the picture gallery of investigative tools.

   2.      Click the picture of a tool for more information.

   3.      When you have finished listening to the tool descriptions,
	   click Holmes' Book to return to the Table of Contents.


   HOLMES' INTRODUCTION
   To get better acquainted with those individuals and institutions that 
   may assist you, choose Holmes' Introduction from the game's Table of
   Contents.

   1.   Click Holmes' Introduction and view the video of Sherlock Holmes
	introducing the Baker Street Regulars. The controls for 
	watching this video and all other video segments are similar to 
	that of a VCR's. The Scroll Bar below the control buttons advances 
	or rewinds the scene.

   2.   When the video sequence is complete, click the hollow 
	square Stop button to close the video scene and display the 
	picture gallery of the Baker Street Regulars.

   3.   Click the picture of the person or place for more information.

   4.   When you have finished learning about each person or place,
	click Holmes' Book to return to the Table of Contents.


   CHOOSING A CASE
   To begin your investigation, click one of the three mysteries. A short 
   video introduces you to the case.


   CONTINUING A CASE
   After you have finished viewing the case introduction and gathered
   starting clues, click the hollow square Stop button. This closes
   the video scene and opens the Map.


   COLLECTING CASE CLUES
   The Map displays eight investigative tool icons. You use them to gather 
   evidence.

		Holmes' Book                    Horse and Carriage
		Notebook                        Holmes' Files
		Directory                       Baker Street Irregulars
		Newspaper                       Scoring and Trial 

   To use a tool, just click its icon. Remember: your goal is to 
   gather the most information from the least number of persons or places 
   while visiting each as few times as possible.

   SELECTING A PERSON OR PLACE
   To go see or get information on a person or place, you must first select 
   its name in either the Notebook or the Directory.

   For example, if you want to visit Inspector Lestrade, use the 
   following steps:

   1.   Click the Directory icon to open it.
   2.   Click the "L" tab to open a list of names beginning with
	that letter.
   3.   Click the name "Lestrade, Inspector." 


   SEEING A PERSON OR PLACE
   Once a name is selected, the Horse and Carriage, Holmes' Files, and the 
   Baker Street Irregulars tools become available for your selection. Just
   click the tool icon to use it.

   - Horse and Carriage
	Click this icon to travel to the selected person or place.
	To close this tool, click the Stop button.

   - Holmes' Files
	Click this icon to look up Holmes' notes on the selected person or 
	place. To close this tool, click the square Stop button in the 
	lower left-hand corner of the file.

   - Baker Street Irregulars
	Click this icon to read a telegram containing street information 
	about the selected person or place.
	To close this tool, click the square Stop button in the lower
	left-hand corner of the telegram.


   SWITCHING TOOLS
   To close a tool and open another one, click the icon of the tool you wish 
   to use next. 


   CONVINCING THE COURT
   When you think you've gathered enough evidence, click the Scoring and
   Trial icon to enter the courtroom (see the "Scoring and Trial" section 
   of the player's guide for more information).


TRIAL
-----

   There are improvements to trying your case in court. The judge has been
   digitized into a video scene. You can use the new features of the video
   player to better understand what the judge is asking. If you are asked
   to name a person or place, use your directory or notebook to choose
   one. When you feel you have the right choice, click on the "Confirm 
   Answer" icon. Multiple choice questions work about the same. Choose the
   correct answer, then click on "Confirm Answer" icon and repeat the
   procedure for your second choice. The Judge will then appear after your
   second choice has been confirmed.


SCORING
-------
   Pertinent Travel Clues    = 7 points
   Travel (All other clues)  = 10 Points
   Holmes Files              = 1 Point
   Baker Street Irregulars   = 5 points
   Red Herrings (BS Irreg.)  = 10 points
   Red Herrings (Travel)     = 20 points

   A "Pertinent Travel Clue" is one of the essential clues that you must
   see to be able to solve the case and visit the judge. This is done by
   sending Holmes and Watson off to a selected destination by way of the
   carriage. The number of these clues vary depending on the mystery. All
   other video sequences which contain clues, although not essential
   clues, are considered "Travel."

   If you use "Holmes' Files" you will have a point added to your score
   each time you access it. The files have no impact on you being able to
   get into court.

   Whenever you send the Baker Street Irregulars to visit an area with a
   clue, five points will be added to your score. Sending the Baker Street
   Irregulars to visit a dead end, a red herring, will add ten points to
   your score. The Baker Street Irregulars will send a telegram stating
   what information they could or could not find from the person/location
   they were sent to. The Baker Street Irregulars are your key to solving
   the mystery with a lower score - but you will also find, useful
   information is freely given to them in RARE circumstances.

   Sending Holmes/Watson to visit a dead end, or red herring, will add
   twenty points to your score. A red herring occurs when there are no
   clues to be found at a location, and Holmes/Watson are "wasting their
   time." A brief video clip or illustration will inform you that you
   have come to a dead end.


2. VIDEO CARD
   ----------

CHIPSET COMPATIBILITY
---------------------
   Sherlock Holmes - Consulting Detective only supports VGA. Some video
   cards may produce what looks like static or lines in parts 
   of the video scenes. Usually this is due to a slow video card or a 
   slow CD-ROM drive. Random pixels of red, blue, or green may appear 
   when the game is used with older video cards.
    
   The following video cards/chipsets have been tested with Sherlock Holmes
   and will work in VGA.

	Make/Model                         Chipset     
	---------------------              ------------
	ATI Graphics Ultra Pro             ATI
	ATI Graphics Ultra XLR             ATI
	Diamond SpeedStar Pro              Cirrus Logic
	Generic                            Trident
	Orchid Pro-Designer II             ET4000
	Orchid Pro-Designer IIs            ET4000
	Orchid Fahrenheit 1280             S3
	Paradise SVGA                      WD90c3x
	STB Systems Power Graph HiColor    ET4000
	Video Seven VRAM II                Headland
	Willow                             ET3000
	Diamond Viper VLB                  Weitek P9000
	Paradise VGA                       Paradise


VIDEO BOARD MANUFACTURERS
-------------------------

   Company             Bulletin Board   Tech. Support   Main 
   -----------------------------------------------------------------
   Ahead Systems        510-623-0961                    510-623-0900
   ATI Technologies Inc 416-764-9404    416-882-2626    416-882-2626
   Boca Research        407-241-1601    407-241-8088    407-997-6227 
   Diamond Computer
   Systems Inc          408-730-1100    408-736-2000    408-736-2000
   Hercules Computer
   Technology Inc       510-623-7034    510-623-6050
			9600 baud
			510-623-7142
			2400 baud
   National Design Inc  512-329-6327    800-253-8831    512-329-5055
   Orchid Technology
   Inc                  510-683-0327    510-683-0323
   STB Systems Inc      214-437-9615    214-234-8750    214-234-8750
   Trident Microsystems
   Inc                  415-691-1016                    415-691-9211
   Tseng Labs           215-579-7536                    215-968-0502
   Western Digital
   Imaging/Paradise     714-753-1068    714-932-4900    415-960-3360
			9600 baud       800-832-4778
			714-753-1234
			2400 baud
   
   NOTE: PHONE NUMBERS MAY CHANGE, SO CHECK YOUR PRODUCT'S DOCUMENTATION 
   FOR AN UPDATED LISTING.


3. SOUND CARD COMPATIBILITY
   ------------------------

   Sherlock Holmes - Consulting Detective has a volume control by using the
   CTRL-PgUp and CTRL-PgDown keys on your key board. Volume control is only
   usable for those sound cards that have software volume control support.
   If your card does not work with the game's volume control, check with
   your sound card's manufacturer for the proper way to change the volume.


ADLIB GOLD
----------

   The AdLib Gold card requires a "SET GOLD=" command in the AUTOEXEC.BAT 
   file to allow programs like Sherlock Holmes to identify the settings 
   on the card. If you have difficulty running Sherlock Holmes with the
   AdLib Gold sound card, try running the AdLib Gold setup program.


ARIA
----

   Sound cards which use the Aria chipset by Sierra Semi-Conductor have
   been tested in Sound Blaster mode with the game. For the game to run
   correctly, a SET BLASTER environment command must be in the AUTOEXEC.BAT
   file. Special updates may be needed to allow the game to recognize the 
   card as Sound Blaster compatible. Updates may also be needed if the 
   audio plays at a higher than normal pitch. These updates can be 
   obtained from the sound card's manufacturer.


AZTECH / REVEAL
---------------

   The Reveal Sound FX/16 and the Sound Galaxy NX Pro 16 are both
   manufactured by Aztech Labs. These cards may allow the game to
   play but without audio. If this occurs, simply run the SETMODE
   program found in the sound cards UTILITY directory with the
   appropriate switch to make the card Microsoft Sound System compatible.

	example:        C:\MMP16P\UTILITY\SETMODE /MSS

   The above example is most often used with Packard Bell multimedia
   machines. The directory path and command switch may be different
   depending on the sound card or multimedia package purchased. See your
   sound card's manual for more information.


MICROSOFT SOUND SYSTEM
----------------------

   The Microsoft Sound System board may require an environment variable 
   that lets Sherlock Holmes know the card's settings. If you have this
   sound card or a compatible and are having difficulty, insert the 
   following lines into the AUTOEXEC.BAT file to set the Port Address, 
   IRQ, and DMA.

			SET WSS_IRQ=xx
			SET WSS_DMA=xx

   Substitute "xxx" with a valid Port Address, IRQ, or DMA. Sherlock 
   Holmes supports the following settings as long as they do not 
   conflict with other cards already in the machine.
					  
	       IRQ channels: (16-bit slot) 7,9,10, or 11
			     (8-bit slot) 7 or 9
	       DMA channels: 1 or 3


PRO AUDIO SPECTRUM
------------------

   The Pro Audio Spectrum (PAS) setup inserts a device driver, MVSOUND.SYS, 
   in your CONFIG.SYS file that sets the PAS and Sound Blaster compatibility.
   Sherlock Holmes requires this driver so that the PAS and Sound Blaster
   portions of the card do not conflict. Sherlock Holmes supports the
   following PAS and Sound Blaster settings.

      Pro Audio Spectrum                          Sound Blaster
   --------------------------------------   -----------------------------
   Port Address: 220,230, or 240            Port Address: 220,230, or 240
    DMA channel: 1 or 3                      DMA channel: 1 or 3
    IRQ channel: 2,3,5,7,10,11,12, or 15     IRQ channel: 2,3,5, or 7

   Sherlock Holmes will not support an IRQ if it is shared with another 
   card in the machine. PAS Plus cards may need the SB_ON command removed 
   from the AUTOEXEC.BAT file for Sherlock Holmes to work properly. 
   Loading the MVSOUND.SYS driver high in memory may cause problems on 
   some machines.

   Using DMA channels 5-7 will cause an "IRQ or DMA conflict" error. If
   this message appears: edit the CONFIG.SYS file, find the MVSOUND.SYS
   device driver, change the "D:" setting to "D:3", save the changes,
   reboot, and try again.

   When attempting to run Sherlock Holmes, if the screen clears and then 
   redisplays the DOS prompt: check the MVSOUND.SYS driver for compatible
   IRQ and DMA channels; and look for the letters "u" or "w" at the end
   of the MVSOUND.SYS device line, if found remove them.


JAZZ 16
-------

   The Media Vision Jazz setup inserts a device driver, JAZZ.SYS, in your
   CONFIG.SYS file that sets the Sound Blaster compatibility. Sherlock
   Holmes requires this device driver and Set Blaster command so that it
   can recognize the sound card and its configuration. Sherlock Holmes 
   supports the following Sound Blaster settings.

	  Sound Blaster
   -----------------------------
   Port Address: 210,220,230,240,250, or 260
    DMA channel: 1 or 3
    IRQ channel: 2,3,5, or 7

   Sherlock Holmes will not support an IRQ if it is shared with another 
   card in the machine. Loading the JAZZ.SYS driver high in memory may cause
   problems on some machines. Using a DMA channel 2 will cause an "IRQ or
   DMA conflict" error. The default Address 220, IRQ 5, and DMA 1 is
   recommended.


SOUND BLASTER
-------------

   The Sound Blaster setup provides an environment variable, SET BLASTER,
   in your AUTOEXEC.BAT file. Sherlock Holmes requires this variable 
   so that it can detect the type of sound card to use and the way it is
   configured. 
   
	      SET BLASTER=Axxx Ixx Dxx Txx
   
   Substitute each "xxx" with the appropriate Port Address, IRQ, or DMA.
   Sherlock Holmes supports all the Sound Blaster revision 1.0 settings 
   but only supports the following Sound Blaster Pro, 16, and 16asp settings.

	     Port Address:  220 or 240
	      DMA channel:  1 or 3
	      IRQ channel:  2,3,5,7, or 10

   Sherlock Holmes will not support an IRQ if it is shared with another 
   card in the machine. Original 8-bit Sound Blaster customers must add
   the SET Blaster line manually to the AUTOEXEC.BAT file.

   If you have an IBM PS/2 machine and are using the Micro-channel version
   of the Sound Blaster card, it is recommended that the card be a 
   revision 5 card or greater. Revision 4 cards are known to have problems
   and may not work properly with Sherlock Holmes. Contact Creative Labs
   or IBM for more information.

   NOTE: IF THE SET BLASTER ADDRESS DOES NOT MATCH THE HARDWARE JUMPER
	 SETTING, SHERLOCK HOLMES WILL INDICATE THAT IT FINDS AN ADLIB 
	 GOLD SOUND CARD AND THAT THERE IS AN IRQ OR DMA CONFLICT.


SOUND MASTER II
---------------

   Sherlock Holmes has no means to detect the COVOX Sound Master II sound
   board directly. We have provided three environment variables (SMIIPORT, 
   SMIIDMA, and SMIIIRQ) that you can set to tell Sherlock Holmes what 
   port, DMA and IRQ your board is set to.

   Insert the following lines into the AUTOEXEC.BAT file to set the boards 
   Port Address, IRQ,  and DMA:

			   SET SMIIPORT=xxx
			   SET SMIIDMA=xxx         
			   SET SMIIIRQ=xxx      

   Substitute "xxx" with a valid Port Address, IRQ, or DMA. The following 
   is a list of valid settings.

		 Port Address:  220, 240, 280, or 2C0
		  DMA channel:  1 or 3
		  IRQ channel:  2,3,5, or 7

   Sherlock Holmes will not support an IRQ if it is shared with another 
   card in the machine.


GRAVIS ULTRASOUND
-----------------

   The Advanced Gravis Ultrasound card supports Sound Blaster compatibility
   though the SBOS driver. For SBOS to function properly it must be loaded
   using the "-X2" switch and EMM386.EXE must be remarked (REM) or removed
   from the CONFIG.SYS file. The Ultrasound card only supports the following
   Sound Blaster settings:

	     Port Address:  210, 220, 230, 240, 250, or 260
	      DMA channel:  1
	      IRQ channel:  2,3,5,or 7

   The Port Address is set using a hardware jumper on the card and the IRQ
   and DMA channels are set using software settings in the CONFIG.SYS and
   AUTOEXEC.BAT files. The MIDI IRQ channel is also used as the Sound 
   Blaster mode IRQ.

   Sherlock Holmes was tested with the Ultrasound card using the SBOS
   driver version 2.08. However, due to the SBOS Sound Blaster emulation
   the audio quality was not 100%.


SOUND BOARD MANUFACTURERS
-------------------------

   Company             Bulletin Board   Tech. Support   Main 
   ---------------------------------------------------------------------
   Advaced Gravis       604-431-5927    604-431-1087
   ATI Technologies Inc 416-764-9404    416-882-2626    416-882-2626
   Aztech Labs, Inc     510-623-8933    510-623-8988
   Computer Peripherals                 805-499-5751
   Creative Labs        405-742-6660    405-742-6622
   Diamond Computer
   Systems Inc          408-730-1100    408-736-2000    408-736-2000
   Media Vision         510-770-0527    800-638-2807    510-770-8600
			9600 baud
			510-770-1661
   Microsoft            206-936-6735
   Toptek Technology    818-962-2851    818-960-9211

   NOTE: PHONE NUMBERS MAY CHANGE, SO CHECK YOUR PRODUCT'S DOCUMENTATION 
   FOR AN UPDATED LISTING.



4. CD-ROM DRIVE COMPATIBILITY
   --------------------------

   Sherlock Holmes requires a CD-ROM drive that meets or exceeds 
   a continuous-read data transfer rate of 150K per second. Although,
   some CD drives may have difficulty when used with a slow machine and/or 
   video card. 

   CD-ROM drives may be slow because either the hardware itself is
   slow or because the device drivers require too much processing time
   to find and transfer data. Drives with an average seek time of 
   approximately 250-380 milliseconds (ms) tend to have both better
   hardware and device drivers. The following drives are known to have
   difficulty on slow machines.

	CHINON  :   CDA-431, CDS-435
	PHILIPS :   CM-205, CM-206
	PIONEER :   DRM-600 (6-disc Jukebox drive)
	MAGNAVOX:   CDD-461
	MITSUMI :   CRMC-LU005
	NEC     :   CDR-25, CDR-36, CDR-37, CDR-38
	SONY    :   CDU-31a, CDU-535

   NOTE: Sherlock Holmes will not work with the Tandy 1000, 
	 the Mitsumi CRMC-LU002, or the BSR 6800MX CD-ROM drives 
	 on most machines. These drives have a very slow seek time
	 and use device drivers that require too much processing 
	 time.

   Some CD-ROM drives may have difficulty reading a CD containing 600MB
   of data or more. This is because the laser head may not be capable of 
   reading the outermost part of the CD disc.

   The following drives are known to cause Sherlock Holmes to display
   a message "There has been a CD read error" and in most cases this
   this can not be helped. Check with the CD-ROM manufacturer for
   information regarding your drive's capability or new drivers.

	NEC     :   3XE, 3XI
	PHILIPS :   CM-206, CM-206
	TEXEL   :   DM-3024, DM-5024


OPTIMIZING YOUR CD-ROM DRIVE
----------------------------

   So, you purchased a CD-ROM drive or a complete multimedia PC machine 
   and Sherlock Holmes does not work properly. Have you checked for 
   IRQ or DMA conflicts? Are you trying to run the game from Windows 
   when it is a DOS game? Have you checked to make sure the device 
   drivers are up-to-date? Any one of these could cause poor performance 
   in this game or cause it not to run at all.

   One of the most common problems is that the CD-ROM drive may not 
   meet the game's requirements. Check the average access time and 
   data transfer rate to make certain it is compatible with the game. 
   The CD-ROM drive's ability to locate and transfer data accurately 
   and quickly may make a difference in many multimedia games. Here
   are a few more suggestions: 

   *  Check the CD-ROM manual for setting a buffer size in the 
      CD-ROM's device driver

   *  Close any TSR or menu programs before running the game

   *  Create a system boot disk with only the device drivers needed 
      for the sound card, CD-ROM, and mouse (see Create Boot Disk)

   *  Remove any expanded memory managers such as QEMM or 386MAX; or
      add the NOEMS switch to EMM386

   *  Remove any disk cache software such as Smartdrive

   *  Remove any CD cache software such as Lightning CD or CD Speedway, 
      if your machine is slow

   *  In your AUTOEXEC.BAT file, set the buffer setting used by the 
      MSCDEX.EXE driver to /M:10


CD-ROM MANUFACTURERS
--------------------

   Company             Bulletin Board   Tech. Support   Main 
   -----------------------------------------------------------------
   Chinon America                       800-441-0222    213-533-0274
   Mitsumi                              408-970-9699    408-970-0700
   NEC                                  800-366-0476    708-860-9500
   Philips / LMS                        719-593-4207    719-593-7900
   Sony Electronics
   Inc                 408-955-5107     408-894-0555    408-432-0190
   Texel                                800-886-3935    408-980-1838
   Toshiba America                      800-999-4273    714-583-3000

   NOTE: PHONE NUMBERS MAY CHANGE, SO CHECK YOUR PRODUCT'S DOCUMENTATION 
   FOR AN UPDATED LISTING.


5. MACHINE COMPATIBILITY
   ---------------------

COMPAQ
------

   Sherlock Holmes may have trouble identifying video compatibility on
   the Compaq Prolinea series. This can be easily solved by downloading the 
   appropriate VESA driver from Compaq's BBS.

		Technical Support: 800-345-1518
		   Bulletin Board: 713-378-1418


DELL
----

   Sherlock Holmes may have difficulty on some of the Dell multimedia
   machines that use the Sound Blaster 16 card. In some cases, the MPU
   401 UART address in the SET BLASTER command does not match the hardware
   jumper address set on the card. This occurs when the setup software 
   for the Sound Blaster 16 card is used to auto scan the card for the 
   current settings.

   To solve this problem, you may need to refer to your Sound Blaster 16
   Getting Started manual. First, check the SET BLASTER command in the 
   AUTOEXEC.BAT file for the current MPU 401 UART address. This address
   is identified by the starting letter "P" and then the address. 

		SET BLASTER=A220 I5 D1 H5 P330 T6

   Next, determine the address setting on the board inside the machine
   by comparing the jumper setting on the board to what is in the manual. 
   If they do not match, change the SET BLASTER command to the setting on 
   the board.

		Technical Support: 800-624-9896
		   Bulletin Board: 512-338-8528


PACKARD BELL
------------

   Some Packard Bell machines have built-in Video 7 Super VGA. The
   built-in video uses a newer version of the Headland chipset and often
   comes with only 512K of video RAM. One result of this is that the mouse
   leaves trails on the screen. To correct the problem, contact Packard
   Bell's Technical Support and order a 512K video upgrade. This will
   fix the mouse trails problem.

   Some of the Packard Bell multimedia machines come with Aztech Labs' 
   Sound Galaxy NX Pro 16 sound card. This card may require the SETMODE
   program to change the card to be Microsoft Sound System compatible.
   This program can be found in the "C:\MMP16P\UTILITY" directory. Run
   SETMODE if the game does not play any audio.


6. SOFTWARE COMPATIBILITY 
   ----------------------

MICROSOFT WINDOWS & OS/2
------------------------   

   Sherlock Holmes is a DOS-based program. It is not designed to be run 
   under Microsoft Windows nor OS/2. Please exit Windows or any other 
   shell program to a DOS prompt before playing the game. If any attempts 
   are made to run the game under Windows or OS/2, unique problems may 
   occur. In addition, if Windows is running, major demands will be placed 
   on the machine's processing power which can cause the system to lockup. 

   OS/2 users should create a MS-DOS or PC-DOS boot disk if the machine is 
   not set up for a dual boot of OS/2 and MS-DOS. This will allow the machine 
   to boot without OS/2 and the game to run properly. 


MICROSOFT DOUBLESPACE
---------------------   

   Microsoft DoubleSpace is a hard disk compression program that 
   approximately doubles the available space on your hard drive. DoubleSpace 
   has been known to cause frequent lockups while running Sherlock Holmes. 
   It is recommended that DoubleSpace be removed from memory before running 
   Sherlock Holmes by creating a boot disk which does not contain 
   DoubleSpace.

   To create a boot disk without DoubleSpace, run the CDBOOT program 
   on this CD and select the option to create a boot disk. Then turn
   off the computer for 10 seconds and then reboot with the boot disk.
   When saving a game, save it to the boot disk. Saving games to a
   DoubleSpace drive without DoubleSpace running may damage the compressed
   files already on the hard drive.


STACKER 4.0
-----------   

   Stacker is a hard disk compression program that approximately doubles
   the available space on your hard drive. The latest version of Stacker,
   version 4.0, has been known to cause frequent lockups while running
   Sherlock Holmes. It is recommended that Stacker be removed from memory
   before running Sherlock Holmes by creating a boot disk which does not
   contain the Stacker program.

   To create a boot disk without Stacker, run the CDBOOT program on this
   CD and select the option to create a boot disk. Then turn off the
   computer for 10 seconds and reboot with the boot disk. When saving
   a game, save it to the boot disk. Saving games to a compressed drive
   without Stacker running may damage the compressed files already on the
   hard drive.

   Stacker version 3.0 has been tested with Sherlock Holmes with no bad
   side effects. However, it may make it difficult to free enough
   conventional memory to run the game with some machine configurations.


MEMORY MANAGERS
---------------

   A memory manager has a few functions: loading files above 640K, 
   converting ROM addresses into high memory, emulating expanded memory, 
   and maximizing available conventional memory. But by doing all this,
   the machine may become unstable and lockup. Some of the memory managers
   used are:  QEMM by Quarterdeck, 386MAX by Qualitas, and EMM386 by 
   Microsoft.

   If you experience frequent lockups and are using any of the above memory
   managers, try running the CDBOOT program and create a boot disk. This
   will eliminate these programs and hopefully make your machine more 
   stable for running Sherlock Holmes.

   If you must use a memory manager, then try to use it in its more basic
   or most stable form. QEMM, for instance, has an option called Stealth
   mode which is not compatible with Sherlock Holmes. EMM386 uses MemMaker
   to mix and match the best loading order of device drivers and TSR's in
   upper memory. As a result, MemMaker causes some difficulties with sound 
   and CD-ROM drivers operating properly. The CDBOOT program will use
   EMM386 if it is found and remove any MemMaker commands automatically.


7. CD-ROM BOOT DISK
   ----------------
   A CD-ROM boot disk is a system disk that contains the least amount of
   system software to start a machine with a CD-ROM drive attached. If you 
   are having difficulty running the game or cannot free the conventional 
   memory required to load the program; we strongly recommend that you 
   create a CD-ROM boot disk as described below.

   There are two ways to create a boot disk for Sherlock Holmes: manually
   or using the CDBOOT program. Creating a boot disk in either case will 
   require a blank floppy disk that must be used in your A: drive. 

   In any case it is recommended that CDBOOT be used to create the boot
   disk. To run CDBOOT, go to the CD-ROM DOS prompt, type CDBOOT and 
   press the Enter key. Follow the instructions on the screen to create a
   boot disk. This program will prompt you for the necessary information. 
   When the boot disk is complete, leave the disk in the A: drive and 
   reboot your machine. If Sherlock Holmes still won't load, turn off 
   the computer for 10 seconds, reboot, and then try running the game again.

   Due to the fast pace changes in the computer industry, the CDBOOT
   program may not install the CD-ROM drivers correctly. This will occur
   most often when a CD cache (cash) program has been installed. If this
   should happen, edit the original CONFIG.SYS file and write down the
   device line for the CD-ROM drive. Then edit the CONFIG.SYS on the boot
   disk and insert that device line for the CD drive at the end of the
   file.


8. QUESTIONS & ANSWERS
   -------------------

   Q.  I DON'T HAVE ENOUGH FREE MEMORY TO PLAY SHERLOCK HOLMES.

   A.  Sherlock Holmes requires approx. 520K of free conventional memory 
       to load the program. Free the amount of memory needed by removing
       any unnecessary device drivers/TSR's from memory or create a CD-ROM
       boot disk using the CDBOOT program found on the CD.


   Q.  I GET THE MESSAGE "COULD NOT INITIALIZE MOUSE."

   A.  Make sure that the mouse is connected and that a DOS-level mouse
       driver is loading in your AUTOEXEC.BAT or CONFIG.SYS. Read your
       mouse's users manual for directions on how to load a mouse driver
       for DOS programs. 

       If you have Windows and need a mouse driver, check your Windows'
       diskettes for the file MOUSE.CO_ or MOUSE.SY_. Use the EXPAND
       utility that comes with DOS to decompress one of the files to your
       hard drive.

		Example:  EXPAND A:\MOUSE.CO_  C:\MOUSE.COM

       Then add the driver to your AUTOEXEC.BAT file or CONFIG.SYS depending
       on the type of driver.

	1. At the DOS prompt "C:\", type EDIT AUTOEXEC.BAT
	2. Add the line C:\MOUSE.COM
	3. Save and exit the Edit program
	4. Reboot the computer
       

   Q.  I GET THE MESSAGE "COULD NOT INITIALIZE SOUND CARD."

   A.  Possibility 1. This may be an indication that you have a DMA or
       IRQ conflict with your sound card. Check the IRQ and DMA settings
       on the sound card, make sure they are not being used by any other
       hardware on your machine.

       Possibility 2. You may have an older sound card that Sherlock 
       Holmes is having difficulty testing or thinks there is an 
       IRQ conflict. If you know the card is compatible and is set
       properly, try using the switch -I. This will tell Sherlock Holmes
       to ignore testing the IRQ.


   Q.  I GET THE MESSAGE "COULD NOT FIND COMPATIBLE SOUND CARD."

   A.  Possibility 1. The sound card is set to a non-standard Address. 
       Change the address to one of the valid addresses listed in the
       sound card section above. You must select an address for the correct
       corresponding sound card.

       Possibility 2. If you are using a Sound Blaster or compatible sound
       card, the "SET BLASTER" line may be missing in your AUTOEXEC.BAT
       file. This line tells a DOS program what settings your sound card is
       set to, and is normally created when you install the card's drivers
       onto your hard drive. Reinstall or install the drivers for your
       sound card according to the directions in the sound card's manual
       or insert a SET BLASTER line yourself based on the card's settings.
       For a description of the SET BLASTER line, see the sound card
       section above.

       Possibility 3. If you are using PAS16/PAS Plus cards (Pro Audio
       Spectrum 16), the device driver loaded to enable the PAS
       portion of the card may be using the same IRQ and DMA that the Sound
       Blaster portion is currently using. Change the settings of
       the MVSOUND.SYS driver to IRQ 7 and DMA 3 or any other available
       setting. IRQ 5 and DMA 1 cannot be used because it is already used by
       default for the Sound Blaster portion of the card and DMA channels
       5-7 cannot be used because they are not supported.

       Possibility 5.  You are using an incompatible sound card or do not
       have a sound card installed. Sherlock requires a Sound Blaster sound
       card or 100% compatible or one of the sound cards listed on the box
       in order to play.


   Q.  MY SYSTEM IS LOCKING OR CRASHING AT, BEFORE, OR DURING THE TITLE
       SCREEN.

   A.  Possibility 1. This is a sign that the sound card is set to an 
       IRQ already in use by another part of your machine's hardware. 
       It is very important to set the IRQ on the sound card to one that
       is only used by the sound card.
       
       Possibility 2. Using DOS 6.0 with the DoubleSpace feature causes
       random locking on many machines. To eliminate DoubleSpace, create 
       a boot disk with the CDBOOT program found on the CD.
       
       Possibility 3. The game will not work with the buffered DMA setting
       on the ATI Stereo FX card enabled. Disable the "Buffer DMA Play" 
       setting using ATI's setup program.
       
       Possibility 4. The game may be receiving device driver 
       interference due to the drivers using too much processor time, 
       attempting to screen incoming data for viruses, tracking system 
       activity, etc. Try creating a CD-ROM boot disk by running CDBOOT
       at the CD-ROM DOS prompt.

       Possibility 5. If you use a Pro Audio Spectrum Plus card, make 
       certain that the "SB_ON" file is not loading in your AUTOEXEC.BAT 
       file. This is not required for Sherlock Holmes to use your sound 
       card. This line may be removed or commented out, with a REM 
       statement, from your AUTOEXEC.BAT file; then restart your machine.

       Possibility 6. Using a Pro Audio Spectrum card's SCSI port
       with a Toshiba XM-3301 or XM-3401 may cause garbage on the screen
       during the video scenes. Try adding "/S30" to the TSLCDR.SYS 
       driver: 
			
		   DEVICE=C:\PAS\TSLCDR.SYS /D:MSCD001 /S30


   Q.  WHEN I MOVE THE MOUSE, MY MACHINE LOCKS UP.

   A.  If your mouse is using the same IRQ as your sound card or CD-ROM
       drive, the interrupt conflict will cause the machine to lock up 
       when the mouse is moved. Change the IRQ so that each device 
       has its own unique interrupt. See the manual for your mouse, 
       sound card or CD-ROM drive for instructions on changing the IRQ.


   Q.  THE PROGRAM'S SOUND AND MOTION HESITATE MOMENTARILY. WHY?

   A.  Possibility 1. There is device driver interference with data transfer 
       from CD-ROM. Try creating a CD-ROM boot disk with the CDBOOT program.

       Possibility 2. The CD-ROM drive or its device driver cannot keep up
       with the demands placed upon it by Sherlock Holmes. Check with the
       manufacturer of your CD-ROM drive or interface for a software or
       hardware update.

       Possibility 3. If you load an Expanded Memory Manager such 
       as EMM386, QEMM, or 386MAX, you may experience problems because 
       your machine is too slow when a memory manager is loaded. Expanded 
       memory managers tend to slow the machine by approximately 25-40%. 
       Try disabling or removing the memory manager from the CONFIG.SYS 
       file and reboot before playing Sherlock Holmes. EMM386 users 
       should try using the NOEMS switch.


   Q.  I DON'T GET SOUND WHEN THE VIDEO IS PLAYING.

   A.  Possibility 1. If any device is sharing the DMA channel with 
       the sound card, you will not hear any audio. See your sound 
       card's manual for instructions on changing the DMA and make 
       sure the speakers are plugged into the correct port on your 
       sound card.

       Possibility 2. Some sound cards may have multiple sound card
       support in which one may not be 100% compatible. Try setting
       the card for a different sound card compatibility. The
       Sound Galaxy NX Pro 16 and the Sound FX 16 cards need to be
       set for Microsoft Sound System compatibility using the SETMODE
       program which came with the cards. Other cards which do not
       play any audio may not be compatible with the game.


  Q.  THE QUALITY OF THE AUDIO IS VERY POOR. IT ALMOST SOUNDS LIKE THEY'RE
      TALKING UNDERWATER!

  A.  If you load EMM386, QEMM, 386MAX, or another Expanded Memory Manager
      (EMM),you may experience poor audio quality because your machine runs 
      too slow with an EMM loaded. With an EMM program running, your
      machine's processing power is cut by approximately 25-40%, which can
      affect Sherlock. Disable or remove the EMM from the CONFIG.SYS file
      when playing Sherlock Holmes.


   Q.  I GET THE MESSAGE "THERE HAS BEEN A READ ERROR ON THE CD"

   A.  Possibility 1. Sherlock Holmes requires a continuous-read 
       CD-ROM drive with a 150 KB/sec data transfer rate. Some CD-ROM 
       drives, such as the NEC 25, 35, 36, 36M, and 37 drives, are known 
       as "packet-read" drives, which may corrupt the data coming 
       off the CD-ROM drive when used with Sherlock Holmes. CD drives 
       which use the parallel port may also experience this problem.

       Possibility 2. The CD may be dirty or damaged causing read
       errors. Visually check the underside of the CD for smudges, 
       scratches, etc.. If it's not scratched, you should be able remove 
       the smudges with a clean cloth. If the CD is scratched, send
       the CD and plastic case back to Viacom New Media with a check
       for $10.00 (US only) for a replacement.


   Q.  THE PROGRAM QUITS AND DISPLAYS THE MESSAGE "3 POINTERS LEFT
       ALLOCATED."

   A.  There are not enough FILES allocated in the CONFIG.SYS file. Add the 
       statement "FILES=20" to the CONFIG.SYS file or modify the existing 
       "FILES" statement.


   Q.  THE VIDEO SCENES NEVER PLAY.

   A.  There are not enough FILES or BUFFERS allocated in the CONFIG.SYS 
       file. Add the statement "FILES=20" and "BUFFERS=20" to the 
       CONFIG.SYS file or modify the existing "FILES" and "BUFFERS" 
       statements.


   Q.  THE GAME WILL NOT LET ME SAVE MY GAME AND GIVES ME A MESSAGE, 
       "PERMISSION DENIED"

   A.  If you get this message, you are probably trying to save the game
       to a write-protected disk or your CD-ROM drive. If it is a floppy
       disk you are saving to, check the write-protect tab on the disk;
       a 5 1/4" disk should have a notch cut out on the right hand side and
       a 3 1/2" disk should have a small square on the right hand side that
       has been closed so you cannot see through it. You cannot save to
       your Sherlock Holmes CD, you will have to select another drive.


   Q.  I'VE DONE EVERYTHING SUGGESTED, AND IT STILL DOESN'T WORK.

   A.  If you are still having difficulty, please contact technical support
       for any additional information on possible Sherlock Holmes disc
       updates or problem solutions through the methods listed below. Have
       the following information ready when you call:

       * Name and model of the computer    * Brand and model of CD-ROM drive
       * Processor type and speed          * CD-ROM's average seek time
	 (386dx33, 486dx2 50)              * Brand of sound card
       * Name and model of the video card  * Sound card's Address, IRQ, and
       * DOS version                         DMA settings
       * Memory manger                     * Version of the Sherlock Holmes
       * Listing of the CONFIG.SYS and       CD disc
	 AUTOEXEC.BAT


   NOTE: TECHNICAL SUPPORT WILL NOT GIVE HINTS TO SOLVING THE GAME!


6. TECHNICAL SUPPORT & UPDATES
   ---------------------------

BULLETIN BOARD SYSTEMS
----------------------

   Updates may be found on the following systems at the locations listed 
   below. Also, questions may be directed to these on-line accounts;  
   addresses are listed at the end of this document.

   America Online            Keyword VIACOM

   CompuServe                CD-ROM Forum (GO CDROM)
			     Multimedia Forum (GO MULTIMEDIA)

   In the above areas, look for a file mentioning "Sherlock Holmes" and,
   where possible, search for a file using the keyword "SHERLOCK" or
   "VIACOM".

   Before downloading an update, check the description for its version
   information. Then, verify the version of Sherlock Holmes you are 
   currently using to make certain that the update you are downloading
   has not already been included on your CD.

   If you are uncertain what version of Sherlock Holmes you have, look on 
   the face of the CD diskette. Listed there is the version number of your
   Sherlock Holmes program.

   Downloading an earlier version of the software will not solve any
   problems, since each revision to Sherlock Holmes includes the patches
   that were in the previous versions. 


TECHNICAL SUPPORT
-----------------

   Before calling Technical Support, have the following information ready: 

    * Name and model of the computer    * Brand and model of CD-ROM drive
    * Processor type and speed          * CD-ROM's average seek time
      (386dx33, 486dx2 50)              * Brand of sound card
    * Name and model of the video card  * Sound card's Address, IRQ, and
    * DOS version                         DMA settings
    * Memory manger                     * Version of the Sherlock Holmes
    * Listing of the CONFIG.SYS and       CD disc
      AUTOEXEC.BAT

   Other questions or comments? Please feel free to contact us at:
			 
			     Viacom New Media 
			     Technical Support
			    648 S Wheeling Road 
			  Wheeling, IL 60090-5767
				   USA

   Phone: 708-520-4440 (Mon. - Fri., 9AM - 6PM CST)
     Fax: 708-459-7456 

   America Online: VNMSupport
   AppleLink: VNM.SUPPORT
   CompuServe: 76702,1604
   Prodigy: HPRY23A
   Internet: vnmsupport@icomsim.com

Copyright 1993-94 Viacom New Media. All Rights Reserved. Microsoft is a 
registered trademark and Microsoft Windows is a trademark of Microsoft 
Corporation. All other trademarks herein are the property of their 
respective owners.
