ࡱ> !Root Entry F³`/CompObjnWordDocument/ObjectPool`30ǻ`30ǻ   SummaryInformation( @ǻ@J@Microsoft Word 6.010ࡱ>  FMicrosoft Word 6.0 Document MSWordDocWord.Document.69qࡱ_Oh+'0$ H l   D h(C:\MSOFFICE\WINWORD\TEMPLATE\NORMAL.DOTBoca Video Phone FAQ Freddy Vega Freddy Vega@ ܥe3 Def"/n*******v+6+@v+v+v+v+ +v+/1++++++++,,,,2,-_.G/T/>}.*+++++}.+**++++++*+*+,++"****+,++Boca Video Phone FAQ Q. When dialing a local number that requires me to dial the area code, only the last seven digits of the number are dialed. A. Go to Control Panel > Modems > Dialing Properties and change the area code listed there to a different one than your own. Q. I get an error that says The Codec Card Failed to Start A. Shut down the Video Phone application and restart Windows 95. Q. I am trying to connect to another computer with a video phone and the modems connect but I do not get video or audio. A. Go to Control Panel > Modems > Properties > Connection > Advanced and make sure that error correction is off and flow control is set for hardware RTS/CTS. Q. I am trying to connect to another computer with a video phone and I get a message that says Connected.... Going On-line.... Disconnecting. A. Make sure that you have flow control set for hardware RTS/CTS in Control Panel > Modems > Properties > Connection > Advanced. Q. I have a VGA card with the S3 Trio 64V+ chipset and whenever I start the video phone app the system locks up. A. Locate the Boca Video Phone CD ROM and put it in your CD ROM drive. Copy the file PDO.EXE from the Drivers directory of the CD to your root directory. Then add the line C:\PDO.EXE to your AUTOEXEC.BAT file. Save the file exit and restart Windows 95. Q. I have a Trident 9440 Linear Accelerated for PCI video card and I cannot get any video or the icons on the screen get corrupted when I start the Video Phone application. A. Go to Control Panel > Display > Settings and change your color palette to 24 bit or higher. Q. I have an AT & T modem that I have installed as Synch Transparent but it will not connect to a Rockwell modem. A. The AT & T modem in Synch Transparent mode connects only to another AT & T modem also running in Synch Transparent mode. To connect to a Rockwell modem you will need to add your modem as a regular V.34 AT & T modem. Q. I get an error that says cannot find vpuci.ocx A. Make sure you have the path line for the Video Phone drivers in your autoexec.bat file. The line should read: SET PATH=C:\PROGRAM~1\BOCAVI~1\DRIVERS. Also open Windows Explorer, higlight the windows\system directory. Click on Tools > Find > Files or Folders and type in the file names AVPHVAR.DLL HDAVXD.386,e that you have V.80 support checked in the video phone application. To do this click on Options in the call commander and then click on the box that says V.80 support. The person that you are trying to establish a video conference call with must have V.80 support checked also. You must also add this string in Contro Panel > Modems > Connection > Properties > Advanced > Extra Settings: +esa=,0 +es=6,,8 Q. I type in a phone number and click on dial I get connected but do not get any video. A. Click on Options in Call Commander and make sure that you have the Video First radio button checked to set your default dial type for video. Also make sure that error control is not checked in Control Panel > Modems > Properties > Connection > Advanced. Q. I am using an external modem and can connect and get video but I do not get Audio. A. In Control Panel > Modems > Properties make sure that your maximum speed is set for 57,600 bps. Then click on the Connection tab > Advanced uncheck Error Control and Compress Data; make sure Use Flow Control is checked for Hardware(RTS/CTS). Also in Control Panel > System > Device Manager > Ports (Com & LPT), double click on the com port the modem is on and then on the Port Settings Tab. Make sure that bits per second is also set for 57,600 and flow control is set for Hardware. Q. I have a Cirrus Logic 5434/30 PCI VGA card and when I open up the Video Phone Application the system locks up or the icons on the screen get corrupted. A. Go into Control Panel > System > Device Manager and click on the Performance tab and then on the Graphics button. Slide the Hardware acceleration bar to the NONE position and click OK. When asked to restart windows 95 click yes. Q. How do I delete the snapshots I have taken with the Video Phone application? A. Open Explorer and go to the C:\ProgramFiles\BocaVideoPhone\Scrapbook\Thumbs directory; this is the directory where all the snapshots are saved in *.bmp format. Note: The directory name may vary depending on whether you accepted the default directory names or not during the installation of the application. Q. I have an IBM Aptiva and whenever I open the Video Phone Application the machine locks up. A. IBM used the viper-m chipset in many models, it has now been replaced with the viper-max. The drivers do fix this problem by allowing you to disable video capture clipping. To do this open the file SAA7154.INI located in the windows directory by double clicking on it. You need to add the entry ClippingType=0 in the file under the [Board0] section to disable the clipper. Q. I have a Trident video card and whenever I drag the Video Phone window around the desktop my icons get corrupted. A. Disable graphic-hardware-acceleration in the system control panel or upgrade the video adapter in the machine. Q. I have a US Robotics Sportster how do I disable Error Control and Data Compression? A. In Control Panel > Modems > Properties > Connection > Advanced put the following in the Extra Settings box: &K0&M0 Q. I have a Hayes Optima how do I disable Error Control and Data Compression? A. Same steps as above. Extra Settings box: &Q0 Q. I have a Multitech 14328D how do I disable Error Control and Data Compression? A. Same steps as above. Extra Settings box: &E0 Q. I have a Rockwell chip based Bocamodem how do I disable Error Control and Data Compression? A. Same steps as above. Extra Settings box: %C0\N0 Q. Whenever I start the Video Phone application I get an error that says, Failed to Connect to Capture Driver. A. Shut down the Boca Video Phone application and restarted again. If the error persists put your BocaPhone CD in you CD ROM drive. Click on Start > Run and type D:\DIRECTX\DXSETUP in the command line. Press Enter. Click on the Reinstall Direct X icon. If asked to replace a driver that has not been tested with Direct X click yes. Q. I have a S3 Vision 864 based Video Graphics adapter and when I start the application I get an error stating that the video phone elite is missing VGA vendor device ID. A. Edit the SAA7145.INI loc if this files are in the Windows\System directory, remove then. Note: Please make sure that you are showing all files in View > Options. Q. When I click on the hang up button a few times it does not release the phone line until after a few seconds and then it tries to dial again. A. Click on the hang up button only once and wait a few seconds; the line WILL be released. If you keep clicking on the hang-up button all these clicks will be buffered, this is why the software then tries to dial again depending on how many times you clicked. Q. I installed the Boca Video Phone card in my computer and Windows 95 does not detect the board. A. Make sure that you have installed the board in a PCI slot that supports Bus Mastering. The card needs to be installed in a bus mastering slot. Re-install the card in a different slot. Also make sure that you have available IRQs for the Video Phone board. Q. My modem has V.80 support and when trying to call another V.80 modem we do not get a connection. A. Make surated in the windows system directory and add the lines VgaVendorID3=0x5333 VgaDeviceID3=0x88c1 To the [VgaList] section. Note that the ID number is incremented every time a vendor ID is added. Depending on how many Vendor IDs there are this number will vary. This example assumes the last entry in the [VgaList] is had an ID2. Q. I am trying to call into an extension on a switchboard. I have commas after the phone number and the software is dialing the phone number plus the extension with out any pauses. A. Prefix the telephone number and extension you are trying to dial into with an exclamation mark (!). highlightControlElite & e last entry in the [VgaList] f"o"v"|"~""^O ;1/0> ? 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Heading 1 < U]ck,@, Heading 2 < UV]c(@( Heading 3 <Uc"A@"Default Paragraph Fontn   . n ?in! !!!!!"Kf" Freddy Vega C:\MSOFFICE\WINWORD\BVPH1FAQ.DOC Freddy VegaA:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC@HP LaserJet 4 Plus\\Server_1\tech_hp4_qHPPCL5MSHP LaserJet 4 Plus@w XX@MSUDNHP LaserJet 4 Plus;d HP LaserJet 4 Plus@w XX@MSUDNHP LaserJet 4 Plus;d BB B$?F$Bmnv"f" o">|"~":!e"1Times New Roman Symbol &Arial"h & F- $>Boca Video Phone FAQ Freddy Vega Freddy VegaRoot Entry F³ #CompObjnWordDocument$/ObjectPool`30ǻ`30ǻ , "%&'()*+ -./0123SummaryInformation( @ǻ@J@Microsoft Word 6.011ࡱ>  FMicrosoft Word 6.0 Document MSWordDocWord.Document.69qࡱ_Oh+'0$ H l   D h(C:\MSOFFICE\WINWORD\TEMPLATE\NORMAL.DOTBoca Video Phone FAQ Freddy Vega Freddy Vega@ ܥe3 Tef"/n*******v+6+@v+v+v+v+ +v+/1++++++++,,,,2,-_.G/T/>}.*+++++}.+**++++++*+*+,++"****+,++Boca Video Phone FAQ Q. When dialing a local number that requires me to dial the area code, only the last seven digits of the number are dialed. A. Go to Control Panel > Modems > Dialing Properties and change the area code listed there to a different one than your own. Q. I get an error that says The Codec Card Failed to Start A. Shut down the Video Phone application and restart Windows 95. Q. I am trying to connect to another computer with a video phone and the modems connect but I do not get video or audio. A. Go to Control Panel > Modems > Properties > Connection > Advanced and make sure that error correction is off and flow control is set for hardware RTS/CTS. Q. I am trying to connect to another computer with a video phone and I get a message that says Connected.... Going On-line.... Disconnecting. A. Make sure that you have flow control set for hardware RTS/CTS in Control Panel > Modems > Properties > Connection > Advanced. Q. I have a VGA card with the S3 Trio 64V+ chipset and whenever I start the video phone app the system locks up. A. Locate the Boca Video Phone CD ROM and put it in your CD ROM drive. Copy the file PDO.EXE from the Drivers directory of the CD to your root directory. Then add the line C:\PDO.EXE to your AUTOEXEC.BAT file. Save the file exit and restart Windows 95. Q. I have a Trident 9440 Linear Accelerated for PCI video card and I cannot get any video or the icons on the screen get corrupted when I start the Video Phone application. A. Go to Control Panel > Display > Settings and change your color palette to 24 bit or higher. Q. I have an AT & T modem that I have installed as Synch Transparent but it will not connect to a Rockwell modem. A. The AT & T modem in Synch Transparent mode connects only to another AT & T modem also running in Synch Transparent mode. To connect to a Rockwell modem you will need to add your modem as a regular V.34 AT & T modem. Q. I get an error that says cannot find vpuci.ocx A. Make sure you have the path line for the Video Phone drivers in your autoexec.bat file. The line should read: SET PATH=C:\PROGRAM~1\BOCAVI~1\DRIVERS. Also open Windows Explorer, higlight the windows\system directory. Click on Tools > Find > Files or Folders and type in the file names AVPHVAR.DLL HDAVXD.386, if this files are in the Windows\System directory, remove then. Note: Please make sure that you are showing all files in View > Options. Q. When I click on the hang up button a few times it does not release the phone line until after a few seconds and then it tries to dial again. A. Click on the hang up button only once and wait a few seconds; the line WILL be released. If you keep clicking on the hang-up button all these clicks will be buffered, this is why the software then tries to dial again depending on how many times you clicked. Q. I installed the Boca Video Phone card in my computer and Windows 95 does not detect the board. A. Make sure that you have installed the board in a PCI slot that supports Bus Mastering. The card needs to be installed in a bus mastering slot. Re-install the card in a different slot. Also make sure that you have available IRQs for the Video Phone board. Q. My modem has V.80 support and when trying to call another V.80 modem we do not get a connection. A. Make surated in the windows system directory and add the lines VgaVendorID3=0x5333 VgaDeviceID3=0x88c1 To the [VgaList] section. Note that the ID number is incremented every time a vendor ID is added. Depending on how many Vendor IDs there are this number will vary. This example assumes the last entry in the [VgaList] is had an ID2. Q. I am trying to call into an extension on a switchboard. I have commas after the phone number and the software is dialing the phone number plus the extension with out any pauses. A. Prefix the telephone number and extension you are trying to dial into with an exclamation mark (!). highlightControlElite & e last entry in the [VgaList] f"o"v"|"~""^O ;1/0> ? B  #$%&'(K! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-K45 DE   c-^_Dxy67K _ G!H!!f"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!(K@Normala .@. Heading 1 < U]ck,@, Heading 2 < UV]c(@( Heading 3 <Uc"A@"Default Paragraph Fontn   . n ?in! !!!!!"Kf" Freddy Vega C:\MSOFFICE\WINWORD\BVPH1FAQ.DOC Freddy VegaA:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC Freddy VegaC:\BVPH1FAQ.DOC@HP LaserJet 4 Plus\\Server_1\tech_hp4_qHPPCL5MSHP LaserJet 4 Plus@w XX@MSUDNHP LaserJet 4 Plus;d HP LaserJet 4 Plus@w XX@MSUDNHP LaserJet 4 Plus;d BB B$?F$Bmnv"f" o">|"~":!e"1Times New Roman Symbol &Arial"h & F- $>Boca Video Phone FAQ Freddy Vega Freddy VegaFreddy Vega@