Click Help Topics for a list of Help topics.


To receive faxes

1	Make sure your fax device is turned on and connected to a phone line.

2	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

3	Under Device Name, make sure that the check box next to the fax device is selected.

Microsoft Personal Fax for Windows will answer fax transmissions automatically.

Notes

You can set the fax device to print incoming faxes, save them in a designated folder, or send them to a local inbox. For more information, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set fax printer properties

Click here  [image]  to open the Fax Properties dialog box to the General tab.

You can set printer properties on any tab in the Fax Properties dialog box that displays the list of fax printers.

Notes

For information about overriding the default settings for printing a fax, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To add a shared fax printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Click Add Fax Printer.

3	Type the full name of the remote fax printer, such as

\\Sales\fax

Notes

If you are unable to add a fax printer, you may have insufficient user rights to the printer. See your system or fax server administrator to obtain rights to use the shared printer.

You can remove any shared printer by clicking Remove on the General tab in the Fax Properties dialog box. You cannot remove the local unshared printer or create additional local unshared printers for your Microsoft Personal Fax for Windows.

You can configure fax printers by setting options on the General and Send tabs in the Fax Properties dialog box.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


Using fax cover pages

When you send a fax, you can select a cover page to accompany it. Each fax cover page has fields that display user information — such as names, addresses, and telephone numbers — that you entered when you installed Microsoft Personal Fax. This information can be changed on the tabs in the Fax Properties dialog box.

You can use Windows NT Fax Cover Page Editor to create or modify your cover pages. You can also add existing cover pages and convert Windows 95 cover pages for use with Microsoft Personal Fax for Windows.

Click Related Topics to see procedures for changing the information that appears on cover pages and for creating and managing cover pages.

 Related Topics


To change information that appears on cover pages

1	Click here  [image]  to open the Fax Properties dialog box to the User Info tab.

2	Type the changes you want.

Note

The information on the User Info tab is used to automatically fill corresponding fields on a cover page.

 Related Topics


To create, add, edit, or delete cover pages

 Click here  [image]  to open the Fax Properties dialog box to the Cover Page tab, and then do any of the following.

To edit an existing cover page, click it in the list, and then click Open.

To create a new cover page, click New.

To add an existing cover page to the list, click Add.

To remove a cover page from the list, click it, and then click Delete.

Notes

Clicking Open or New starts Fax Cover Page Editor. For information about how to use Fax Cover Page Editor, click its Help menu, and then click Help Topics.

You can click Add to include any cover page with a .cov extension that was created in Windows NT Fax Cover Page Editor. To add a cover page with a .cpe extension that was created in Windows 95 Fax Cover Page Editor, first open it, and then resave it in Windows NT Fax Cover Page Editor.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To create a custom cover page

1	Click here  [image]  to open the Fax Properties dialog box to the Cover Page tab.

2	Click New to start the Fax Cover Page Editor.

3	Use the menu commands and toolbar buttons to create your custom cover page.

Notes

The cover page should include information fields for at least the sender’s name and fax number, the recipient’s name, and a note. You will be able to insert only one note field.

You can add only one Note field to a cover page. The Paste command will not function if you try to paste a second Note field on a cover page.

For information about inserting information fields and using Fax Cover Page Editor, click its Help menu, and then click Help Topics.

You can also open Fax Cover Page Editor by clicking Cover Page Editor in Fax, which is on the Start menu, under Programs.

 Related Topics


To send faxes when discount rates apply

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Time to send, click Discount rates.

Notes

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the default time to send faxes

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Time to send, click the option you want to set as the default.

Notes

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the default billing code for faxes

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	In Billing code, type the billing code you want.

Notes

The billing code appears in the fax event log for outbound faxes.

This setting applies only to the selected printer.

You can change this default setting when you send a fax.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To change the default page setup for a fax printer

1	Click here  [image]  to open the Fax Properties dialog box to the General tab.

2	Under Fax Printers, click a printer.

3	Under Print Setup, make the changes you want.

Notes

The changes you make apply only to the selected printer.

You can change these default settings by clicking Properties in the Print dialog box when you print a document. You won’t be able to change them in the Fax Send Utility or some other fax programs.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the discount rate period for sending faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	In Discount rate period starts, enter the time discount phone rates begin.

4	In ends, enter the time discount phone rates end.

Notes

This setting applies only to the selected printer.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set retry characteristics for unsent faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	Under Retry Characteristics, enter the number of retries and the time settings you want.

Note

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set a prefix to be dialed as a long distance call

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	Under Local prefixes, click the prefix you want to dial as a long distance number.

To select a number of consecutive prefixes, click the first one and then hold down SHIFT while you click the last one.

To select multiple nonconsecutive prefixes, hold down CTRL while you click each one.

3	Click the right arrow to move the prefixes from Local prefixes to Dial area code first.

Note

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To include the transmitting station identifier (TSID) on all faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	Select the Use the sending device TSID check box.

Notes

The TSID identifies the location that transmits a fax, usually the telephone number of the fax line, and is required by law in some locations.

If you select this option and you also select the option to print the banner on each page, the TSID will appear in the banner. It may also be displayed on the console of the recipient fax machine.

If the TSID is not required in your location, you may choose to clear this option. In that case, the fax number on the User Info tab will be used.

For information about setting the TSID of a fax printer, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the transmitting station identifier (TSID) of a fax device

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Device Name, click the device you want.

3	In Sending device(s) (TSID), type the identifier for the selected fax device.

Notes

The TSID identifies the location that transmits a fax, usually the telephone number of the fax line, and is required by law in some locations.

For information about including it on all faxes sent by your fax printer, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set the receiving station identifier (CSID) of a fax device

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, click a fax device.

3	In Receiving device(s) CSID, type the identifier for the selected fax device.

Notes

The CSID identifies the line that receives a fax, usually the telephone number of the fax line, and may be displayed on the console of a fax machine sending the fax. It is required by law in some locations.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To print a banner at the top of fax pages

1	Click here  [image]  to open the Fax Properties dialog box to the Dialing tab.

2	Select the Print banner on top of each sent page check box.

Notes

The banner displays the date and time a fax was sent, the TSID (if any) for the fax device, and a page number.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To set logging levels for fax events

1	Click here  [image]  to open the Fax Properties dialog box to the Logging tab.

2	In the list, click a category.

3	Under Set level for selected category, click the level of detail you want to appear in the fax event logs.

4	Repeat steps 2 and 3 for any other levels you want to set.

Notes

Fax event logs let you accumulate information for billing, for records, and for troubleshooting hardware and software problems.

For information about viewing fax event logs, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To archive sent faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	Select the Archive outgoing faxes in check box.

4	In the box to the right of the check box, type the location where you want to keep sent faxes.

Or, click the button to the right of the box [image] to find the location.

Notes

This setting applies only to the selected printer.

For information about viewing saved fax files, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To print received faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Select the Print to check box.

3	Under Device Name, click the printer you want to use.

Or, in the box to the right of the Print to check box, click Default Printer.

Note

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To save received faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Select the Save in folder check box.

3	In the box to the right of the check box, type the location where you want to save received faxes.

Or, click the button to the right of the box [image] to find the location.

Notes

Faxes are saved as TIFF graphic files. For information about viewing these files, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To send received faxes to a mailbox

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, click the fax device you want to use.

3	Select the Send to local inbox check box.

4	In Profile Name, click the name or e-mail address you want.

Note

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To enable a device to receive faxes

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	Under Device Name, select the check box of the fax device you want to receive faxes.

Important

Click to clear the check box of any modem that is not a fax modem. Selecting the check box of a data-only modem will not enable it to receive faxes and may cause errors.

Notes

If a fax modem connected to your computer does not appear under Device Names, click Related Topics for information about installing the modem.

 For information about answering calls manually before receiving faxes from an enabled device, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To assign a fax device to a fax printer

1	Click here  [image]  to open the Fax Properties dialog box to the Send tab.

2	Under Fax Printers, click a printer.

3	Under Device Name, select the check box of the device you want to assign to the selected printer.

Important

You can assign only a fax device to a printer. Assigning a data-only modem will not enable it to send faxes and may cause errors.

Notes

You can assign only one device to a printer. To use more than one device, you must assign it to a separate fax printer.

If a fax modem connected to your computer does not appear under Device Name, click Related Topics for information about installing the modem.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To answer fax calls manually

1	Click here  [image]  to open the Fax Properties dialog box to the Monitor tab.

2	Select the Enable Manual Answer check box.

Notes

When Enable Manual Answer is selected and you receive an incoming call, you also receive an Answer call? prompt. You can check for a fax call by answering your telephone and clicking Yes for a fax call or No for a voice call.

If you receive a data call and you have both an adaptive answer modem and Remote Access Service (RAS) installed, you can click Yes to the Answer call? prompt, and RAS will handle the data transmission automatically.

When Enable Manual Answer is selected, the number in Rings Before Answer on the Receive tab is automatically set to 99 and cannot be changed.

To answer the next call automatically while manual answer is enabled, select Answer Next Call in Fax Monitor. For more information about monitoring fax events, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To change the number of rings before answering a fax call

1	Click here  [image]  to open the Fax Properties dialog box to the Receive tab.

2	In Rings Before Answer, type the number of rings you want before a fax call is answered.

Notes

When the Enable Manual Answer check box is selected on the Monitor tab, the number in Rings Before Answer is automatically set to 99 and cannot be changed.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To monitor fax events

1	Click here  [image]  to open the Fax Properties dialog box to the Monitor tab.

2	Select any of the following check boxes.

To display an icon on the taskbar that you can click to open Fax Monitor or right-click to view properties on the Monitor tab, select Display on TaskBar.

To display Fax Monitor automatically when a call is received or a fax is sent, select Visual Notification.

To display Fax Monitor on top of all other windows on the desktop, select Always on Top.

To play a sound when you receive a fax, select Sound Notification.

To answer the phone manually before receiving a fax or data transmission, select Enable Manual Answer.

Notes

With Fax Monitor, you can display current status, view details of recent faxes, and interrupt a fax call or disable manual answer for the next call.

When Display on TaskBar is selected and no icon appears on the taskbar, you need to install Windows NT 4.0 Service Pack 2. This is available in the free software download area at Microsoft’s Web site, http://www.microsoft.com/.

When Sound Notification is selected, you can assign a sound to incoming fax events by clicking Sounds in Control Panel.

When Enable Manual Answer is selected, you can select the Answer Next Call check box in Fax Monitor to answer the next call automatically.

For information about viewing fax event logs, click Related Topics.

You can also open the Fax Properties dialog box by double-clicking Fax in Control Panel, which is on the Start menu, under Settings.

 Related Topics


To interrupt a fax call

1	On the taskbar, click the fax icon to open Fax Monitor.

2	Click End Fax Call.

Note

For information about displaying the fax icon on the taskbar and displaying Fax Monitor automatically, click Related Topics.

 Related Topics


To send a fax by using the Fax Send Utility

1	Click here  [image]  to start the Fax Send Utility.

2	Follow the instructions on the screen.

Notes

After starting the utility, you can use the dialing properties for your location by clicking the country of the fax recipient in Country and then clearing the Dial as entered check box.

You can also start the utility by clicking Fax Send Utility in Fax, which is on the Start menu, under Programs.

 Related Topics


Unable to find FAXSEND.EXE

You may need to reinstall Microsoft Fax for Windows NT on your computer.

Click here [image] to reinstall Microsoft Fax for Windows NT.


To send a fax from Microsoft Exchange

1	Click Start, point to Programs, and then click Microsoft Exchange.

The Microsoft Exchange window appears.

2	Click Compose, and then click New Message.

3	Enter the fax address for the recipient.

Notes

This procedure requires that during setup you configured your fax program to use Microsoft Exchange and that the recipient is entered in the Address Book as a fax address.

For information about changing the properties of faxes sent from Microsoft Exchange, click Related Topics.

 Related Topics


To send a fax from within a program

In your program, click the File menu to see if it contains a Send command, and then click one of the following buttons.

My program has Send.

My program has Print, but not Send.


To send a fax from a program by using the Send command

1	Open the document you want to send.

2	On the File menu, click Send.

3	Enter the fax address for the recipient.

Notes

This procedure requires that during setup you configured your fax program to use Microsoft Exchange and that the recipient is entered in the Address Book as a fax address. The program must also support the Send command.

For information about changing the properties for messages sent with the Send command, click Related Topics.

 Related Topics


To send a fax from a program using the Print command
To send a fax from a program by using the Print command

1	Open the document you want to send.

2	On the File menu, click Print.

3	In Name, click the fax printer you want to use, and then click OK.

Note

For information about changing the printer properties for a document, click Related Topics.

 Related Topics


To add a fax recipient to your personal address book

1	Click Start, point to Programs, and then click Microsoft Exchange.

The Microsoft Exchange window appears.

2	Click Tools, and then click Address Book.

3	On the File menu, click New Entry.

4	Click Fax Address, and then click OK.

5	Type the recipient's name and fax number.

6	In Country, click the country you want.

Notes

If Fax Address does not appear as an entry type, the Exchange option was not selected during your fax program setup. To enable the Exchange option, you need to first remove and then reinstall your fax program.

You can avoid dialing 9 — as may be necessary to get a dial tone from within a business phone system — by clicking (None - Dial as Entered) in step 6 instead of clicking a country.

If a country is selected, you can still select the Dial as entered check box to dial the number in Fax # exactly as it appears.

 Related Topics


To attach a cover page to a fax message

1	In Microsoft Exchange, compose a message.

2	On the File menu, click Send Options.

3	Make sure that Send Cover Page is checked.

4	Click a cover page in the list.

 Related Topics


To set fax printer properties for the active document

1	Open the document you want to fax.

2	On the File menu, click Print.

3	Under Printer, click the name of the fax printer whose properties you want to set.

4	Click Properties, and then select the options you want.

Note

This procedure overrides the default properties for the active program only. For information about setting properties for all of your fax messages, see Related Topics.

 Related Topics


To set properties for fax messages sent with the Send command

1	Click Start, point to Programs, and then click Microsoft Exchange.

The Microsoft Exchange window appears.

2	On the Tools menu, click Services.

3	In the list, click Fax Mail Transport, and then click Properties.

4	Under Fax Printers, click a printer.

5	 To include a cover page with Exchange fax messages, select the Include cover page with faxes check box, and then click a cover page.

6	To change the default font, font style, or font size for Exchange fax messages, click Set Font.

Notes

This procedure sets properties only for faxes sent from a program with a Send command. When composing a fax message in Exchange, use Fax Attributes on the Tools menu.

Default Message Font applies only to documents sent by programs that do not support rich text formatting.

 Related Topics


To set attributes for fax messages sent from Exchange
To set attributes for a fax message sent from Exchange

1	Click Start, point to Programs, and then click Microsoft Exchange.

The Microsoft Exchange window appears.

2	Click Compose, and then click New Message.

3	Click To, double-click a fax recipient, and then click OK.

4	On the Tools menu, click Fax Attributes.

5	In Fax Printers, click a printer.

6	 To include a cover page with Exchange fax messages, select the Print a cover page with your fax messages check box, and then click a cover page.

7	To change the dialing location, click a new location in Dialing Location.

Note

Before you can set the fax message attributes for a message, at least one recipient must be listed as a fax address in Address Book. For more information about adding fax addresses to the Exchange Address Book, click Related Topics.

 Related Topics


To avoid dialing 9 (or other special codes) before an internal extension

1	Click Start, point to Programs, point to Fax, and then click Fax Send Utility.

The Compose New Fax window appears.

2	In Country, click (None - Dial as Entered) at the top of the list.

3	In Fax #, omit your area or city code and type only the extension.

Notes

If you are printing or sending a fax from a program, you only need to perform steps 2 and 3.

For information about how to change outside line and long distance access codes in the dialing properties for your location, click Related Topics.

 Related Topics


To avoid dialing 1 before a long distance number

1	Click Start, point to Programs, and then click Fax Send Utility.

The Compose New Fax window appears.

2	In Country, click (None - Dial as Entered) at the top of the list.

3	In Fax #, type any codes you need before the area code or number to access an outside or long distance line.

Notes

If you are printing or sending a fax from a program, you only need to perform steps 2 and 3.

If a country is selected, you can still select the Dial as entered check box to dial the number in Fax # exactly as it appears.

 Related Topics


To view details of fax events

1	Click here  [image] to start Event Viewer.

2	On the Log menu, click Application.

3	Under Source, look for NT Fax events.

4	Double-click an event to view a complete description.

Notes

In Event Viewer, on the View menu, click Filter Events to list only NT Fax events.

With Event Viewer you can view logs of fax events. These let you accumulate information for billing and records, and troubleshoot hardware or software problems.

You can also start Event Viewer by clicking Start, pointing at Administrative Tools (Common), and clicking Event Viewer. For complete information about how to use Event Viewer, click the Help menu in Event Viewer.

 Related Topics


To specify the default printer

1	Click here  [image]  to open the Printers folder.

2	Click the printer you want to use as the default printer.

3	On the File menu, click Set As Default.

A check mark appears next to this command when the selected printer is the default printer.

Notes

It’s a good idea to set the printer you use most often as the default printer. When you click Print on the File menu of many Windows-based programs, the default printer is used unless you specify otherwise.

To open the Printers folder, you can also double-click My Computer and then double-click Printers.


To change dialing properties for sending faxes

1	Click here  [image]  to open Dialing Properties.

2	Click a location or click New to add a location.

To rename a location, type the new name in I am dialing from.

3	Under Where am I, specify your area code and country.

4	Under How I dial from this location, specify the dialing procedures for the location.

5	Click OK.

Notes

If there is more than one location, dialing properties displayed when you click OK will apply.

To open Dialing Properties, you can also click Start, point to Settings, click Control Panel, and double-click Telephony.

 Related Topics


The capability for a modem to answer a phone call and determine if the call is a fax call or a data (RAS) call.


Telephony devices provide a way for your computer to dial a phone line. The most common type is a modem connected to a phone line. Other devices enable people to share a pool of modems. Check your modem documentation to make sure it is compatible with telephony.

A fax device for Windows NT fax is a telephony device (for example, internal board) that supports Class 1 fax.


 Use pause characters in a phone number to pause dialing:

,	Pause for a fixed time, typically two seconds.

!	Hookflash (1/2 second on-hook, 1/2 second off-hook).

W	Wait for one second of dial tone.

@	Wait for quiet answer (ringback followed by five seconds of silence).

$	Wait for calling-card prompt ("bong") tone.

?	Ask for input before dialing continues.


Typically specifies an access number that you dial at the beginning of a phone call.


In North America, specifies the first three digits of a local telephone number. For example, if the local number is 555-1234, the prefix is 555.


Telephony devices provide a way for your computer to dial a phone line. The most common type is a modem connected to a phone line. Other devices enable people to share a pool of modems. Check your modem documentation to make sure it is compatible with telephony.


You can use the following characters to specify the rules for dialing calls:

Enter	To specify

0-9	Numbers to be dialed

ABCD	Characters to be dialed (tone dialing only; used for special control on some systems)

E	Dial the country code

F	Dial the area code (city code)

G	Dial the local number

H	Dial the card number

* #	Characters to be dialed (tone dialing only)

T	Subsequent numbers are to be tone dialed

P	Subsequent numbers are to be pulse dialed

,	Pause for a fixed time

!	Flash (1/2 second on-hook, 1/2 second off-hook)

W	Wait for second dial tone

@	Wait for quiet answer (ringback followed by five seconds of silence)

$	Wait for calling-card prompt-tone

?	Suspends dialing until user provides input


No Access	Prevents users from adding the printer.

Print	Allows users to print to a printer.

Manage Documents	Allows users to print; to control document settings; and to pause, resume, restart, and cancel their own documents in the queue.

Full Control	Permits users to manage any document in the queue; to pause, resume, or purge the printer; to change printer properties and permissions; and to delete the printer.


Dialing Troubleshooter

This troubleshooter leads you through a series of steps to solve problems you are having in dialing.

Just click to answer the questions, and try the suggested steps to fix the problem.

What kind of dialing problem occurred?

The number was not dialed.

The wrong number was dialed.

My calling-card call didn't go through.

I got an error message from the operator.

I have a different dialing problem.


Check your modem and cable setup

1	Make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Try to send the fax again.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. The cables are fine. What else could cause this problem?


Check the port settings for your modem

1	Click here  [image]  to display Modem Properties.

2	Check under Modem that your modem is listed and under Attached To that the COM port is the one your modem is connected to.

If not, remove and add the modem to reset the COM port.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Restart your fax service

1	Click here  [image]  to display Services.

2	Under Service, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, first click Stop, and then click Start, to reinitialize the fax device.

4	Click Close.

Did this fix the problem?

Yes. Close the troubleshooter.

No. It still doesn't work.


What did you notice about the number dialed?

Microsoft Fax dialed the wrong fax number.

Microsoft Fax dialed a country code or area code when it shouldn't have.

Microsoft Fax didn't dial 9 when it should have.

I'm faxing to an internal extension, but an area code is dialed before the extension.

I have a different dialing problem.


Are you sending the message from Microsoft Exchange?

Yes. I'm trying to send an Exchange message.

No. I'm printing from an application or using Send Fax.


Send the fax again

Only fax numbers in your address book can be changed. Click one of the following two choices:

I sent the fax to a recipient in the address book.

The recipient isn't in the address book.

To close the troubleshooter

I don't wish to continue. Close the troubleshooter.


Change the recipient's fax number

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Double-click the recipient's name (next to Resend To).

4	Change the recipient's fax number.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add the recipient to your address book

Only fax numbers in your address book can be changed.

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

2	Select the recipient's name, and then use the BACKSPACE key to delete the recipient.

3	Click Resend To, and then click New.

4	Click Fax Address, and then click OK.

5	Type your recipient's name and correct fax number.

6	For Country, click the country. To avoid dialing 9 for an internal extension, click None - Dial as Entered.

7	Click To (next to Add To), and on the File menu, click Send.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Send the fax again

Only fax numbers in your address book can be changed. If your fax installation is not configured to use Microsoft Exchange, then send the fax again.

If your fax installation is configured to use Microsoft Exchange, click one of the following two choices:

I sent the fax to a recipient in the address book.

The recipient isn't in the address book.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Change the recipient's fax number

1	In the Microsoft Exchange Inbox, double-click the message from the system administrator notifying you there was a problem.

2	Click Send Again.

3	Double-click the recipient's name (next to Resend To).

4	Change the recipient's fax number.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


The recipient wasn't in my address book

1	Print your document again, or use the FAX Send Utility to send a fax.

2	In the first step of Compose New Fax, click Address Book.

If Address Book is inactive, skip the rest of this procedure. Your fax installation is not configured to use Microsoft Exchange.

3	Click New.

4	Click Fax Address, and then click OK.

5	Type your recipient's name and correct fax number and click the country.

6	For Country, click the country. To avoid dialing 9 for an internal extension, click None - Dial as Entered.

7	Click To (next to Add To), and then click Next and finish composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the location you're calling from

1	Click here  [image]  to display My Locations tab of Dialing Properties.

2	Under Where I am, make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

Which location are you calling from?

I am not at the place specified in the I Am Dialing From box.

I am at the place specified in the I Am Dialing From box.


Check the settings for current location

1	Make sure your area code and country code are correct.

2	Check that the options for how you dial from this location are correct.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Define your current location

1	In the I Am Dialing From list, click your location. If your location isn't on the list, click New.

For a new location, type a name to replace "New Location".

2	Make sure your area code and country are correct.

3	Make sure the settings for how you dial from this location are correct.

4	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Microsoft Fax isn't dialing 9 correctly

It dials 9 even when it shouldn't.

It never dials 9 even when it should.


Check your location setup

1	Click here  [image]  to display My Locations tab of Dialing Properties.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have not typed a 9 in the To access an outside line boxes.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your location setup

1	Click here  [image]  to display My Locations tab of Dialing Properties.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have typed 9 in the To access an outside line boxes.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the format of the telephone number

1	Make sure you've selected a country and entered the area code or the city code and number. If the area code box is unavailable, type the city code and number.

To use the country information, clear the Dial as entered check box, and just type the area or city code and number. Do not include any outside line, long distance, or international access numbers. Microsoft Personal Fax for Windows will dial these numbers automatically.

To override the country information, click the Dial as entered check box, and type any numbers required to access the outside line and long distance or international service as well as the area or city code and number.

If you are dialing an internal extension, type the extension and click Dial as entered; or for Country, click None - Dial as Entered, which is the first entry on the Country list.

2	Only the digits 0 through 9 should appear in the country code and area code. The phone number can contain hyphens, periods, spaces, and other formatting characters.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check the recipient's country

1	If you used Address Book, then in Microsoft Exchange, open the fax message you tried to send.

If you didn't use the address book, just resend the fax and specify the country as described here.

2	Double-click the recipient's name.

3	 In the Country list, click None - Dial As Entered.

If there is an e-mail address box, type the internal extension.

4	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


I can't dial using my calling card

The number is being dialed too soon.

The number is never dialed.

I have a calling card that isn't on the list.


Check your calling-card setup

1	Click here  [image]  to display the My Locations tab of Dialing Properties.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try adding an additional comma after the calling-card access number. This adds a short pause before the number is dialed.

If this doesn't work, try a different pause character.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your calling-card setup

1	Click here  [image]  to display the My Locations tab of Dialing Properties.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try using a different pause character. In each phone number box, there is a pause character between the calling-card access number and the codes for area code or country code.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add a new calling card

1	Click here  [image]  to display the My Locations tab of Dialing Properties.

2	Click Change.

3	Click New, and then type a name for this calling card.

4	Type your calling-card number.

5	Click Rules, and then fill in the appropriate information. Information about how to dial a call usually appears on the back of your card, or you may need to contact your calling-card vendor. You must translate this information into dialing rules for local, long distance, and international calls.

Notes

You can copy the dialing rules from any other calling card by clicking Copy From. Make sure to change the access number.

You can type your calling card number in the Change Calling Card dialog box only after you enter the calling card code, "H," in one or more of the Dialing Rules boxes.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Which message do you get?

You must first dial 1 and then the area code.

I get a different message.


Specify the call as long distance

In North America, or if you have specified the number in international format, some prefixes within your area code are long distance, and some are local.

You can choose to either dial a number as entered or to set Microsoft Personal Fax for Windows to automatically dial certain prefixes in your area code as long distance numbers.

I want to dial a single number with a local prefix as a long distance number.

I want to always dial a prefix in my area code as a long distance number.

I don't want to do this right now.

Go back to the beginning of this troubleshooter.

Close the troubleshooter.


 Dial a number as entered

1	In Compose New Fax, type your outside line and long-distance carrier access number(s), such as 91, before the area code.

If you select a fax recipient in the address book, type the access number(s) before the area code after you make the selection.

2	Select the Dial as entered check box.

3	Click Next to continue composing the fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Designate a local prefix to be dialed as long distance

1	Click here  [image]  to display the Dialing tab of Fax Properties.

2	In Toll prefixes when dialing from, click the location.

3	Under Local Prefixes, click the prefix to dial long distance.

4	Click the right arrow button to move the prefix to the Dial area code first box.

5	Try sending your fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a dialing problem that the Dialing Troubleshooter can't help you solve.

For more information, try looking in the documentation for your modem or other telephony device.

Go back to the beginning of this troubleshooter.

Close the troubleshooter.


Turn off your receive fax service

1	Click here  [image]  to display the Receive tab of  Fax Properties.

2	Under Device Name clear the check box next to the fax device.

3	Click OK.

Note

When you are finished with the other program, open the properties and select the check box.


Sending and Receiving Faxes Troubleshooter for Microsoft Personal Fax
Sending and Receiving Faxes Troubleshooter for Microsoft Personal Fax for Windows

This troubleshooter first asks whether you are using a local or remote printer, and then leads you through a series of steps to verify that your modem and working environment are properly set up.

The verification sequence may take a few minutes.

Just click to answer the questions, and then try the suggested steps to fix the problem.

What do you want to do?

I want to start the verification sequence

I don't want to do this now. Close the troubleshooter.


Check the fax printer

First, which type of fax printer are you using, the local printer created on this computer when you installed Microsoft Personal Fax for Windows, or a shared printer residing on a different computer?

Which type of printer are you using?

I am using the local fax printer that was created on this computer.

I am using a remote fax printer on a different computer.

I don't want to continue. Close the troubleshooter.


Check the send time for the remote printer

1	Click here  [image]  to display the General tab of Fax Properties.

2	Under Fax Printers, click the remote network printer.

3	Under Time to send, check that that your faxes are to be sent at the correct time.

4	Try sending your fax.

Did this fix the problem?

Yes, it worked.

No, I still can't send a fax.


Check that the remote fax printer is active

1	Double-click Network Neighborhood on the desktop and search for the server that provides the fax printer.

2	When you find the server, double-click the folder, and then double-click the Printers folder and check that the printer is listed there.

3	If the server or printer is not listed, check with the network supervisor to find the status of the fax printer.

Did this fix the problem?

Yes, this was the problem.

No, this was not the problem.


Check your cables and reset your modem

1	If you have an external modem, make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Turn your external modem off and back on again.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Make sure your modem is set up to work with your computer

1	Click here  [image]  to display Modem Properties.

2	If your modem is not listed, click Add. (If your modem is listed, skip the rest of this procedure.)

3	Make sure the Don't detect my modem check box is selected, and then click Next.

4	Click the manufacturer and model for your modem, and then click Next.

If you don't see yours listed, first refer to the documentation for your modem or contact the manufacturer and ask which popular modem your device emulates.

Otherwise, click Standard Modem Types and the baud rate for your modem.

5	Continue following the instructions on the screen.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Restart your fax service

1	Click here  [image]  to display Services.

2	Under Service box, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, first click Stop, and then click Start, to reinitialize the fax device.

4	Click Close.

Go to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Make sure your modem is set to send faxes

1	Click here  [image]  to display the Send tab of Fax Properties.

2	Under Fax Printers, click your local fax printer.

3	Under Device Name, make sure the check box next to your modem is selected.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Try sending or receiving again

Try to send the fax message again, or ask someone to send you a fax message.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. I still can't send a fax.

No. I still can't receive a fax.


Make sure your modem is set to answer incoming calls

1	Click here  [image]  to display the Receive tab of Fax Properties.

2	Under Device Name, make sure that the check box next to your local modem is selected.

3	Ask the sender to send the fax again.

Did this fix the problem?

Yes. I received the fax. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of this troubleshooter.

Start the Dialing Troubleshooter.

Close this troubleshooter.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of the troubleshooter.

Start the Dialing Troubleshooter.

Close the troubleshooter.