Click Help Topics for a list of Help topics.


To create a fax printer

1	Click here  [image]  to display the Send tab of Fax Server Properties.

2	Click Add Fax Printer.

3	Type a name for the new fax printer.

Notes

You can configure the new fax printer by setting the options on the Send tab of the Fax Server Configuration properties. You can click the Cover Page tab to add, remove or edit cover pages for the fax printer.

 Related Topics


To limit access to a fax printer

1	Click here to open the Printers folder.

2	Right-click the fax printer to which you want to limit access, and then click Properties.

3	Click the Security tab, and then click Permissions.

4	Under Name, click a user or group.

5	In the Type of Access box, click the type of access.

Notes

By default, all shared printers are available to all network users. Remove Everyone from the Name list if you want to provide selective permissions.

Users with access to a printer have the highest permission granted to them. No Access overrides all other permissions.

 Related Topics


To set the discount rate period for a fax printer

1	Click here  [image]  to display the Send tab of Fax Server Properties.

2	Under Fax Printers, click a printer.

3	For Discount rate period starts/ends, type the start and end times for discount phone rates.

Notes

This setting applies only to the selected printer.

 Related Topics


To assign a fax device to a fax printer

1	Click here  [image]  to display the Send tab of Fax Server Properties.

2	Under Fax Printers click a fax printer.

3	Under Device Name, select a check box to assign a modem to the fax printer.

Notes

You can repeat steps 2 and 3 for every fax printer listed under Fax Printer. Each fax printer is configured separately.

Clear the check box for any modem that is not a fax modem. Assigning a data only modem will not enable it to send faxes and may cause errors.

If you assign more than one fax modem, click Related Topics to set the priority for fax modems. A fax printer will attempt to print faxes to the highest priority modem first.

If a fax modem connected to your computer does not appear on this list, click Related Topics to install the modem.

 Related Topics


To enable a fax device to receive faxes

1	Click here  [image]  to display the Receive tab of Fax Server Properties.

2	Under Device Name, select a check box to enable a fax device to receive faxes.

Notes

Clear the check box for any modem that is not a fax modem. Enabling a data only modem will not enable it to receive faxes and may cause errors.

If a fax modem connected to your computer does not appear on this list, click Related Topics to install the modem.

 Related Topics


To specify the priority for fax devices

1	Click here  [image]  to display the Priority tab of Fax Server Properties.

2	Under Device Name, click a device.

3	Click the up or down button to change the position of the device in the list.

Notes

A fax printer will try to send with the highest priority device first.

To be used, a device must be assigned to the fax printer. Click Related Topics for more information.

If a fax modem connected to your computer does not appear on this list, click Related Topics for information to install the modem.

 Related Topics


To view whether a fax device is available

1	Click here  [image]  to display the Status tab of Fax Server Properties.

2	Under Device Name find the fax device you want to check.

3	Under Status look for the word "Available."

Click Details to view status details about an available device.

Click Refresh to update changes in availability.

Notes

If a device is unavailable, then it may be turned off or it may not be a fax device.

If a fax modem connected to your computer does not appear on this list, click Related Topics for information to install the modem.

 Related Topics


To set retry characteristics

1	Click here  [image]  to display the Dialing tab of Fax Server Properties.

2	Under Retry Characteristics set what Windows NT Fax does when it cannot connect successfully with a fax recipient.

 Related Topics


To manage cover pages for a fax printer

1	Click here  [image]  to display the Cover Page tab of Fax Server Properties.

2	Under Fax Printers click a printer.

3	Perform any of these procedures:

To edit an existing cover page, first click it in the list, and then click Open.

To create a new cover page, click New.

To add an existing cover page to the list, click Add.

To remove a cover page from the list, click it, and then click Delete.

Notes

Open and New start Fax Cover Page Editor. For information on how to use Fax Cover Page Editor, click the Help menu, and then click Help Topics.

You can use the Add button to add any cover page that was created with Fax Cover Page Editor in Windows NT. To add a cover page (with a .cpe extension) created for Windows 95 Fax,  first open and resave it (with a .cov extension) in the Windows NT Fax Cover Page Editor.

To allow only these cover pages for the selected printer, select the Clients must use cover pages on the server check box. Users will be unable to use their own over pages for the printer.

You can add only one Note field to a cover page. The Paste command will not function if you try to paste a second Note field on a cover page.


To always dial a local prefix as a long distance call

1	Click here  [image]  to display the Dialing tab of Fax Server Properties.

2	Under Local prefixes click a local prefix to dial as a long distance number.

3	Click the right arrow.

Notes

In step 2, hold down SHIFT to select a block of prefixes, or CTRL to select multiple prefixes.

 Related Topics


To require all faxes use transmitting station identifier (TSID)

1	Click here  [image]  to display the Dialing tab of Fax Server Properties.

2	Click Use the sending device TSID.

Notes

The TSID identifies the location that transmits a fax, and is usually the telephone number for the fax line.

If you select this option and you also select to print the banner on the top of each page, then the TSID will appear in the banner. It may also be displayed on the console of the recipient fax machine.

The TSID is required in some locations. If it is not required in your location, you may choose to clear this option. Then the return fax number for the client sending a fax will be used (on the User Info tab of Fax Client Properties).

See Related Topics to set the TSID for a fax printer.

 Related Topics


To set transmitting station identifier (TSID) of a fax device

1	Click here  [image]  to display the Send tab of Fax Server Properties.

2	In the device list, click a device.

3	For Sending station ID (TSID) for the selected device(s), type the ID for the selected fax modem or other device.

Notes

The TSID identifies the location that transmits a fax, and is usually the telephone number for the fax line.

The TSID is required by law in some locations. See Related Topics to include the TSID with all faxes sent by your fax printer.

 Related Topics


To set the receiving station identifier (CSID) for a device
To set receiving station identifier (CSID) of a fax device

1	Click here  [image]  to display the Receive tab of Fax Server Properties.

2	In the device list, click a fax device.

3	For Receiving device(s) CSID, type the ID for the selected device.

Notes

The CSID identifies the line that receives a fax, and is usually the telephone number for the fax line. It a may be displayed on the console of a fax machine sending the fax.

The CSID is required by law in some locations.

 Related Topics


To print the banner at the top of fax pages

1	Click here  [image]  to display the Receive tab of Fax Server Properties.

2	Select the Print banner on top of each sent page check box.

Notes

The banner displays the date and time that the fax was sent, the TSID (if any) for the fax modem or other device, and page number at the top of each page of the sent fax.

 Related Topics


To set logging levels for fax events

1	Click here  [image]  to display the Logging tab of Fax Server Properties.

2	Under Category, click Inbound, Initialization/Termination, Outbound, or Unknown.

3	Under Logging Level, click the level of detail to appear in the fax event logs.

Notes

Fax event logs let you accumulate information for billing and records, and troubleshoot hardware or software problems.

For information about how to view fax event logs, click Related Topics.

 Related Topics


To archive sent faxes

1	Click here  [image]  to display the Send tab of Fax Server Properties.

2	Under Fax Printers click a fax printer.

3	Select the Archive outgoing faxes in check box.

4	Type the location or click browse [image] to find the location to keep sent faxes.

Notes

This setting applies only to the selected printer.

To find out how to view saved fax files, click Related Topics.

 Related Topics


To print received faxes

1	Click here  [image]  to display the Receive tab of Fax Server Properties.

2	Select the Print To check box.

3	Click a printer in the list or <Default Printer> to use the default printer.

 Related Topics


To save received faxes

1	Click here  [image]  to display the Receive tab of Fax Server Properties .

2	Select the Save in folder check box.

3	Type the location or click Browse to find the location.

Notes

Faxes are saved as TIFF graphic files. Click Related Topics to find out how to view them.

 Related Topics


To send received faxes to a mailbox

1	Click here  [image]  to display the Receive tab of Fax Server Properties.

2	Under Device Name, click the fax device to configure.

3	Select the Send to local inbox check box.

4	In the Profile Name box, type the e-mail address.

 Related Topics


To receive faxes

1	Make sure your fax device is turned on and connected to the phone line.

2	Click here  [image]  to display the Recieve tab of Fax Server Properties.

3	Under Device Name, make sure that the check box next to the fax device is selected. Windows NT Fax will answer fax transmissions automatically.

Notes

You can set the fax device to print incoming faxes, save them in a designated folder, or send them to a local inbox. Click Related Topics for more information.

 Related Topics


To change fax printer properties

1	Click here  [image]  to open the Printers folder.

2	Right-click the fax printer you are using, and then click Properties.

3	Click each tab to see all of the printer options, and make your changes.

4	Click the Fax tab, and click the button to display Fax Server Properties.

Any tab that displays the Fax Printers list sets properties for the selected printer in the list.

Notes

You can change printer settings only if you have Full Control access permission. Members of the Administrators, Server Operators, Print Operators, or Power Users group have Full Control permission by default.

You can also click the Fax Server icon in Control Panel to view Fax Server Properties.

 Related Topics


FAX_PR.RTF

Procedures used by server and workstation installations.


To view details of fax events

1	Click here  [image] to start Event Viewer.

2	On the Log menu, click Application.

3	Under Source, look for NT Fax events.

4	Double-click an event to view a complete description.

Notes

Use Filter Events on the View menu to list only NT Fax events.

With Event Viewer you can view logs of fax events. These let you accumulate information for billing and records, and troubleshoot hardware or software problems.

For complete information about how to use Event Viewer, click the Help menu in Event Viewer.

 Related Topics


To specify the default printer

1	Click here  [image]  to open the Printers folder.

2	Click the printer you want to use as the default printer.

3	On the File menu, click Set As Default.

A check mark appears next to this command when the selected printer is the default printer.

Notes

It’s a good idea to set the printer you use most often as the default printer. When you click Print on the File menu of many Windows-based programs, the default printer is used unless you specify otherwise.


To change dialing properties for sending faxes

1	Click here  [image]  to open Dialing Properties.

2	Click a location or click New to add a location.

To rename a location, type the new name in the I am dialing from box.

3	Under Where am I, specify your area code and country.

4	Under How I dial from this location, specify the dialing procedures for the location.

5	Click OK.

Notes

If there is more than one location, dialing properties displayed when you click OK will apply.

 Related Topics


TROUBLE.RTF


Dialing Troubleshooter

This troubleshooter leads you through a series of steps to solve problems you are having in dialing.

Just click to answer the questions, and try the suggested steps to fix the problem.

What kind of dialing problem occurred?

The number was not dialed.

The wrong number was dialed.

I got an error message from the operator.

I have a different dialing problem.


Check your modem and cable setup

1	Make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Try to send the fax again.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. The cables are fine. What else could cause this problem?


Check the port settings for your modem

1	Click here  [image]  to display Modem Properties.

2	Check under Modem that your modem is listed and under Attached To that the COM port is the one your modem is connected to.

If not, remove and add the modem to reset the COM port.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Restart your fax service

1	Click here  [image]  to display Services.

2	Under Service box, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, first click Stop, and then click Start, to reinitialize the fax device.

4	Click Close.

Did this fix the problem?

Yes. Close the troubleshooter.

No. It still doesn't work.


What did you notice about the number dialed?

Microsoft Fax Server dialed a country code or area code when it shouldn't have.

Microsoft Fax didn't dial 9 when it should have.

I'm faxing to an internal extension, but an area code is dialed before the extension.

I have a different dialing problem.


Check the location you're calling from

1	Click here  [image]  to display My Locations tab of Dialing Properties.

2	Under Where I am, make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

Which location are you calling from?

I am not at the place specified in the I Am Dialing From box.

I am at the place specified in the I Am Dialing From box.


Check the settings for current location

1	Make sure your area code and country code are correct.

2	Check that the options for how you dial from this location are correct.

3	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Define your current location

1	In the I Am Dialing From list, click your location. If your location isn't on the list, click New.

For a new location, type a name to replace "New Location" in the box.

2	Make sure your area code and country are correct.

3	Make sure the settings for how you dial from this location are correct.

4	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Microsoft Fax isn't dialing 9 correctly

It dials 9 even when it shouldn't.

It never dials 9 even when it should.


Check your location setup

1	Click here  [image]  to display My Locations tab of Dialing Properties.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have not typed a 9 in the To access an outside line boxes.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your location setup

1	Click here  [image]  to display My Locations tab of Dialing Properties.

2	Make sure you have specified your current location.

Because dialing procedures vary by location, you need to specify the location you are calling from each time you move your computer.

3	If the specified location is not correct, click the location you are calling from.

4	Make sure you have typed 9 in the To access an outside line boxes.

5	Try to send the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


I can't dial using my calling card

The number is being dialed too soon.

The number is never dialed.

I have a calling card that isn't on the list.


Check your calling-card setup

1	Click here  [image]  to display the My Locations tab of Dialing Properties.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try adding an additional comma after the calling-card access number. This adds a short pause before the number is dialed.

If this doesn't work, try a different pause character.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Check your calling-card setup

1	Click here  [image]  to display the My Locations tab of Dialing Properties.

2	Click Change.

3	Click the calling card you're using, and then click Rules.

4	Try using a different pause character. In each phone number box, there is a pause character between the calling-card access number and the codes for area code or country code.

5	Try sending the fax again.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Add a new calling card

1	Click here  [image]  to display the My Locations tab of Dialing Properties.

2	Click Change.

3	Click New, and then type a name for this calling card.

4	Type your calling-card number.

5	Click Rules, and then fill in the appropriate information. Information about how to dial a call usually appears on the back of your card, or you may need to contact your calling-card vendor. You must translate this information into dialing rules for local, long distance, and international calls.

Notes

You can copy the dialing rules from any other calling card by clicking Copy From. Make sure to change the access number.

You can type your calling card number in the Change Calling Card dialog box only after you enter the calling card code, "H," in one or more of the Dialing Rules boxes.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Which message do you get?

You must first dial 1 and then the area code.

I get a different message.


Specify the call as long distance

In North America, or if you have specified the number in international format, some prefixes within your area code are long distance, and some are local.

You can set Microsoft Fax Server to automatically dial certain prefixes in your area code as long distance numbers.

Do you want to do this?

Yes, I want to always dial a prefix in my area code as a long distance number.

No, go back to the beginning of this troubleshooter.

Close the troubleshooter.


Designate a local prefix to be dialed as long distance

1	Click here  [image]  to display the Dialing tab of Fax Server Properties.

2	In Toll prefixes when dialing from, click the location.

3	Under Local Prefixes, click the prefix to dial long distance.

4	Click the right arrow button to move the prefix to the Dial area code first box.

5	Try sending your fax.

Did this fix the problem?

Yes. My fax was sent. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a dialing problem that the Dialing Troubleshooter can't help you solve.

For more information, try looking in the documentation for your modem or other telephony device.

Go back to the beginning of this troubleshooter.

Close the troubleshooter.


Turn off receive fax service

1	Click here  [image]  to display the Receive tab of  Fax Server Properties.

2	Under Device Name clear the check box next to the fax device.

3	Click OK.

Note

When you are finished with the other program, open the properties and select the check box.


Sending and Receiving Faxes Troubleshooter for Microsoft Fax Server

This troubleshooter leads you through a series of steps to verify that your modem and working environment are properly set up.

The verification sequence may take a few minutes.

Just click to answer the questions, and then try the suggested steps to fix the problem.

What do you want to do?

I want to start the verification sequence

I don't want to do this now. Close the troubleshooter.


Check your cables and reset your modem

1	If you have an external modem, make sure your communications port and modem are connected by a cable, and that your modem is plugged into the phone jack.

2	Turn your external modem off and back on again.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Make sure your modem is set up to work with your computer

1	Click here  [image]  to display Modem Properties.

2	If your modem is not listed, click Add. (If your modem is listed, skip the rest of this procedure.)

3	Make sure the Don't detect my modem check box is selected, and then click Next.

4	Click the manufacturer and model for your modem, and then click Next.

If you don't see yours listed, first refer to the documentation for your modem or contact the manufacturer and ask which popular modem your device emulates.

Otherwise, click Standard Modem Types and the baud rate for your modem.

5	Continue following the instructions on the screen.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Restart your fax service

1	Click here  [image]  to display Services.

2	Under Service box, click Microsoft Fax Service.

3	If Microsoft Fax Service Status does not display Started, then click Start.

If Microsoft Fax Service Status does display Started, first click Stop, and then click Start, to reinitialize the fax device.

4	Click Close.

Go to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Make sure your fax device is set to send faxes

1	Click here  [image]  to display the Send tab of Fax Server Properties.

2	Under Fax Printers, click your fax printer.

3	Under Device Name, make sure the check box next to your fax device is selected.

Go on to the next step?

Yes.

I don't want to do this now. Close the troubleshooter.


Try sending or receiving again

Try to send the fax message again, or ask someone to send you a fax message.

Did this fix the problem?

Yes. It worked. Close the troubleshooter.

No. I still can't send a fax.

No. I still can't receive a fax.


Make sure your fax device is set to answer incoming calls

1	Click here  [image]  to display the Receive tab of Fax Properties.

2	Under Device Name, make sure that the check box next to your fax device is selected.

3	Ask the sender to send the fax again.

Did this fix the problem?

Yes. I received the fax. Close the troubleshooter.

No. It still doesn't work.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of this troubleshooter.

Start the Dialing Troubleshooter.

Close this troubleshooter.


Next steps

You've encountered a problem that the Sending and Receiving Faxes Troubleshooter can't help you solve.

Go back to the beginning of the troubleshooter.

Start the Dialing Troubleshooter.

Close the troubleshooter.


Telephony devices provide a way for your computer to dial a phone line. The most common type is a modem connected to a phone line. Other devices enable people to share a pool of modems. Check your modem documentation to make sure it is compatible with telephony.

A fax device for Windows NT fax is a telephony device (for example, internal board) that supports Class 1 fax.


 Use pause characters in a phone number to pause dialing:

,	Pause for a fixed time, typically two seconds.

!	Hookflash (1/2 second on-hook, 1/2 second off-hook).

W	Wait for one second of dial tone.

@	Wait for quiet answer (ringback followed by five seconds of silence).

$	Wait for calling-card prompt ("bong") tone.

?	Ask for input before dialing continues.


Typically specifies an access number that you dial at the beginning of a phone call.


In North America, specifies the first three digits of a local telephone number. For example, if the local number is 555-1234, the prefix is 555.


Telephony devices provide a way for your computer to dial a phone line. The most common type is a modem connected to a phone line. Other devices enable people to share a pool of modems. Check your modem documentation to make sure it is compatible with telephony.


You can use the following characters to specify the rules for dialing calls:

Enter	To specify

0-9	Numbers to be dialed

ABCD	Characters to be dialed (tone dialing only; used for special control on some systems)

E	Dial the country code

F	Dial the area code (city code)

G	Dial the local number

H	Dial the card number

* #	Characters to be dialed (tone dialing only)

T	Subsequent numbers are to be tone dialed

P	Subsequent numbers are to be pulse dialed

,	Pause for a fixed time

!	Flash (1/2 second on-hook, 1/2 second off-hook)

W	Wait for second dial tone

@	Wait for quiet answer (ringback followed by five seconds of silence)

$	Wait for calling-card prompt-tone

?	Suspends dialing until user provides input


No Access	Prevents users from adding the printer.

Print	Allows users to print to a printer.

Manage Documents	Allows users to print; to control document settings; and to pause, resume, restart, and cancel their own documents in the queue.

Full Control	Permits users to manage any document in the queue; to pause, resume, or purge the printer; to change printer properties and permissions; and to delete the printer.


Defines a card number for each calling card and a procedure for using that card for local, long-distance, and international calls. Calling cards are used only with phone numbers entered in international format.

Calling-card numbers can also be used if you need to specify dialing rules that require unconventional procedures. For example, you could set up a calling card if you need to dial an account code after the phone number.


Specifies where you will be when you make the call. The location information is used to determine if a phone number is local, long distance, or international.

Location information is used only for phone numbers entered in international format.


Specifies the phone number in a format that can be dialed from any location or with a calling card.

The international format is:

+CC (AC) NUMBER

where CC is the country code, AC is the area or city code, and NUMBER is the local phone number. Type the plus sign, parentheses, and spaces exactly as shown.

For example, the international format for a number might be:

 +1 (901) 5551234.


Contains exactly the digits you want to dial. This format is often used when you want to call internal extensions or special numbers, such as for an operator, emergency services, or directory assistance.

Calls in this format are dialed exactly as they are shown, regardless of what location you specify. Calling cards cannot be used.

For example, the dialable format for an internal extension might be 2414.


Defines a card number for each calling card and a procedure for using that card for local, long-distance, and international calls. Calling cards are used only with phone numbers entered in international format.

Calling-card numbers can also be used if you need to specify dialing rules that require unconventional procedures. For example, you could set up a calling card if you need to dial an account code after the phone number.