[Global]
EmailVBA=ts-email.sup
EmailAttachTHD = 300
FtpVBA=ts-ftp.sup
;DefEmailAlias=csfother
DefEmailAlias=csf
BaseEmailAddress=netmanage.com
FtpAddress=tech-ftp.netmanage.com
BaseInternationalEmailAddress=netmanage.co.il
FtpInternationalAddress=ftp.netmanage.co.il
DefIntlSupport = 0
ManualSendEmail=csf@netmanage.com

AboutURL=http://www.netmanage.com/
TechSupportURL=http://www.netmanage.com/netmanage/tsupport/nm14.html
RegisterURL=http://www.netmanage.com/netmanage/reg.html

EnableDefApp=0

CoreDLLs=NMLIB32.DLL,MFC40.DLL,MSVCRT40.DLL

[group1]
file1=%win%\win.ini
file2=%win%\system.ini
file3=%boot%\config.sys
file4=%boot%\autoexec.bat


[problem-general]
type999=Other Problem,Please enter a short description
type1=General Protection Fault (GPF), Received GPF in module aaaaa.bbb at address xxxx:yyyy
type2=System Crash,My system crashes every time I try to xxx
type3=Connection Problem,I Cannot connect to my ISP 
type4=Setup Issue,Please enter a short description
type5=Video Problem,WWW graphics do not appear correctly
type6=Winsock Questions,Please enter a short description
type7=Compatibility Questions,Please enter a short description
type8=Enhancement Request,Please enter a short description
type10=Patch Request,What is the latest patch for xxx


[Telnet]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 1
;web access
OnLineDocURL=http://www.netmanage.com:80/support/manuals
FaqURL=http://www.netmanage.com:80/netmanage/tsupport/faqs.htm
;EmailAlias=csftelnet
EmailAlias=csf


[DefApp]
ExplainFile=xpl.sup
IncludeFileGroups=group1
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EmailAlias=csf
EnableSession = 0
IncludeProblemTypes=problem-general

;[ARCHIE]
;[BIND]
;[COMMTINS]
;[Mail Converter]
;[DBUTIL32]
;[EXPAND]
;[FINGER]
;[FORMTEST]

[FTP]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 0
;web access
FaqURL=http://www.netmanage.com/netmanage/tsupport/faqs.htm
OnLineDocURL=http://www.netmanage.com:80/support/manuals
;EmailAlias=csfmail
EmailAlias=csf

;[FTS]
;[GOPHER]
;[IMAGEMAP]
;[INPERSON]
;[IRC]
;[LPDSVC]
;[LPR]

[MAIL]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 0
;web access
FaqURL=http://www.netmanage.com/netmanage/tsupport/faqs.htm
OnLineDocURL=http://www.netmanage.com:80/support/manuals
;EmailAlias=csfmail
EmailAlias=csf

;[MDMSRV]
;[NAMRESLV]
;[NETTIME]
;[NEWT32]
;[NEWTCAL]

[NEWTNEWS]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 0
;web access
FaqURL=http://www.netmanage.com/netmanage/tsupport/faqs.htm
OnLineDocURL=http://www.netmanage.com:80/support/manuals
;EmailAlias=csfforum
EmailAlias=csf

[FORUM]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 0
;web access
FaqURL=http://www.netmanage.com/netmanage/tsupport/faqs.htm
OnLineDocURL=http://www.netmanage.com:80/support/manuals
;EmailAlias=csfforum
EmailAlias=csf

;[NEWTSND]
;[NEWTVIEW]
;[NFS]
;[NFSNP.DLL]
;[NFSUTIL]
;[NMDS]
;[NMFINDN]
;[NMIRROR]
;[OUTBOX]
;[PCTREE32]
;[PHONETAG]
;[PING]
;[PMAPSVC]
;[PORTMAP]
;[PR3270]
;[RAPLAYER]
;[RCMD]
;[SMNGR]
;[SPIDER]
;[TAG-IT!]
;[TALK]
;[TSKBAR32]
;[NMTRAKN]
;[TSPLAY32]
;[TFTP]

[TN3270]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 1
;web access
FaqURL=http://www.netmanage.com/netmanage/tsupport/faqs.htm
OnLineDocURL=http://www.netmanage.com:80/support/manuals
;EmailAlias=csftn32
EmailAlias=csf

[TN5250]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 1
;web access
FaqURL=http://www.netmanage.com/netmanage/tsupport/faqs.htm
OnLineDocURL=http://www.netmanage.com:80/support/manuals
;EmailAlias=csftn52
EmailAlias=csf

;[TRACEAGT]
;[VDM]
;[VRSCOUT]
;[VSEVBA]
;[VSP]
;[VSPVBA]
;[W3SERVER]

[WEBSURFER]
ExplainFile=xpl.sup
IncludeFileGroups=group1
IncludeProblemTypes=problem-general
RegKey1=netm.key,HKEY_CURRENT_USER\Software\NETMANAGE
RegKey2=network.key,HKEY_CURRENT_USER\Network
EnableSession = 0
;web access
FaqURL=http://www.netmanage.com/netmanage/tsupport/faqs.htm
OnLineDocURL=http://www.netmanage.com:80/support/manuals
;EmailAlias=csfweb
EmailAlias=csf

;[WHOIS]



;	the support.inf format:
;	
;				
;        file name can use wildcard and the following macros:
;        
;        %path% - search thrue the PATH (NO wild card allowed)
;        %boot% - search in the boot directory
;        %netm% - search in NetManage installetion dir
;        %win%  - search in the windows installation and system dir 	
;
;
;	the support.inf contain the following sections :
;		
;	
;		
;	["file group"]
;	file[i]=files to be collected 
;	
;	["problem type"] contains list of problem type and optinal example 
;	type[i]="type",["example"] 
;	  e.g ( type8="Help Problem"
;	  		type4="General Protection Fault","Enter module and address")
;	
;		
;	["app"] for each app with keys:
;	ExplainFile=text file contains the explanetion for the first screen in the user data wizzard			
;	IncludeFileGroups=include the file from the above "file group"                  
;	file[i]=files to be collected
;	IncludeProblemTypes=show list off problem from "problem type" in the problem wizzard
;	EmailAlias= Email alias/ ftp subdir
;	EnableSession = 1 the user will get the Snap & Log dialog
;	
;   [Global]
;	EmailVBA,FtpVBA = script file for sending data	
;	send[i] = email address,ftp address
;	EmailAttachTHD = the size of the biggest zip file for email attachment
;						otherwise use FTP
;								
;	DefEmailAlias= if EmailAlias is not defined for the app use this alias 
;	BaseEmailAddress =  base email address (compose address as EmailAlias@BaseEmailAddress)
;	FtpAddress = tech support ftp site
;   
;	BaseInternationalEmailAddress = internatrional base email address 
;				(compose address as EmailAlias@BaseInternationalEmailAddress)
;   FtpInternationalAddress = international tech support ftp site
;
;   DefIntlSupport = defualt for international/domestic radio button in send
;					 screen 

;	EnableDefApp = if 0 only apps with their names found in this file will be supported
;				   if 1 every app will be supported (will defualt to [DefApp] section
;
;	CoreDLLs = List of core dll to get version from names separated by commas