Copyright: Copyright 1993 Microsoft Corp.
Citation: Copyright 1993 Microsoft Corporation. All rights reserved.


 Windows Printing Knowledge Base

Prepared 09/26/94

 Windows Printing

 Other Sources of Information

 User Survey

THE INFORMATION IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS, OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FORGOING EXCLUSION OR LIMITATION MAY NOT APPLY.Copyright (c) 1994 Microsoft Corporation.  All rights reserved.


Windows Printing
 Windows Printing Knowledge Base

 Windows Printing

 Problems Using HP LaserJet 3.1 or DeskJet 4 Driver in Windows

 DeskJet Series Problem Summary and Troubleshooting Guide

 Windows Err Msg: Control Panel Cannot...Invalid Printer Driver

 Checklist for Troubleshooting TrueType Font Problems

 INFO: How Bin Selection Works on the HP LaserJet 4

 Troubleshooting HP LaserJet Printing Under Windows 3.1

 HP LaserJet II Problem History and Troubleshooting Guide

 READ.ME File from Canon BJC-600 Version 1.00 Printer Driver

 Troubleshooting Print-Sharing Devices

 Incorrect Form Feed Printing Nonstandard Page Using ESCP2.DRV

 Installing the HP HP560C Printer Driver

 "Windows Cannot Print..." Error Using CCOM Fax Printer Driver

 Printing on Unsupported UNIX-Based Networks (Windows)

 TrueType Fonts Print Incorrectly on HP DeskJet 500

 HP LaserJet III Problem Summary and Troubleshooting Guide

 Debugging NetWare Printing Problems in Windows

 HP LaserJet 4 Version 3.1.26 Features and Corrections

 PostScript Loses Functionality After Upgrade/Installation

 New Panasonic Printer Drivers Available

 Epson ESCP/2 EPESCP2.DRV v. 1.60 Release Notes

 Trailing Space in SET TEMP Causes Printing Problems in Windows

 Complete Removal of a Windows Printer Driver

 HP DeskJet Printer Driver Support in Windows 3.1

 Printing to Windows LPT1.OS2 or LPT1.DOS Port

 Incorrect Output with HP LaserJet 4 and Windows Accessories

 Novell Printing Configurations Supported by Windows

 Epson Printer Emulation Modes for Windows

 Using the LaserMaster Print Card and Windows

 Font Assistant Tips and Information

 Portions of Chart Won't Print in Color on DeskJet 500C, 550C

 Sharing WPS and Xircom Net Adapters

 IBM 4019/4029 Prints Incorrectly or Gives Font Error Message

 Unable to Print After Installing Phone Net PC

 General Information About Print Manager and Windows 3.1

 HP Plotters: Printer Drivers for Windows

 Err Msgs: "Cannot Find UNIDRV.DLL" or "Cannot Print"

 WPS May Hang in the Print Queue of a NetWare Server

 Garbled, Misaligned, or Missing Output on Panasonic KX-P2123

 Okidata Microline 320, 321 Correct Print Quality Selection

 C. Itoh Support Under Windows

 How to Use the LandScapeOrient=Angle Setting

 Excel Prints at 300 DPI to HP LaserJet 4 Series Printers

 Immediate "Cannot Print" Error Message from Windows

 PostScript Error: Offending Command: MSTT#### Undefined

 HP DeskJet Printer Driver Support in Windows 3.1

 Horizontal Lines Print Through Text on Panasonic KX-P2123

 Testing the Connection to a PostScript Printer

 Cannot Print in Draft Mode with Okidata Printers

 Foreign Language Fonts Available for Use with Windows

 Printing Graphics Using HPPCL5MS.DRV Versus HPPCL5A.DRV

 "Offending Command" Error When Using PSCRIPT.DRV 3.52

 Output Is Centered on Custom Paper Sizes on the HP LaserJet 4

 Windows Err Msg: System Error, Cannot Read from Drive A:

 GP Fault in HPPCL5A.DRV Using ATM and Carbon Copy for Windows

 'Margins Outside Printable Area' Error with Panasonic Printers

 Windows 3.1: Incorrect TrueType Output with HP DeskJet

 Printers Not Supporting TrueType in Windows 3.1

 Epson Action Laser II Printer and Windows

 Procedure to Uninstall the Windows Printing System

 Troubleshooting the Windows Printing System

 Known Problems with the Panasonic KX-P4450 Printer Driver

 WINNT: TrueType Problems on Some Laser Printers

 Okidata Laser 400 Emulates HP Series II Printer

 HPDSKJET.DRV:Garbled or Incorrect Output with UNIDRV.DLL 3.1.2

 Standard Emulation for Star Micronics Printers

 Problems Corrected in the HP DeskJet Series Driver Version 3.1

 Novell Printing May Cause Incomplete or Corrupt Output

 Garbled, Incomplete, or Broken Printing on Novell Network

 HPPCL5E: Printing to the HP4 Multipurpose and Manual Trays

 TIFF Image Prints with a Vertical Line on Some HP LaserJets

 IBM Laser Printer 4029 Print Accelerator Available

 Support for the HP PaintJet XL300 in the Windows Environment

 Epson ESC/P2 Incorrectly Advances User Defined Paper Size

 Printing Envelopes with the HP DeskJet 500

 Generic PostScript Doesn't Reflect Orientation Change

 How to Print Merge Envelopes to the Panasonic KX-P4410 Printer

 Information on HPWINPS.DRV HP PostScript Printer Driver

 QMS PS PostScript Printer Driver Version 2.43.04

 LaserMaster WinSpool Not Compatible with PSCRIPT.DRV 3.52/3.53

 White Objects in WMF or Drawing Do Not Print on Color Printer

 How to Set the KX-P1124 Printer Emulation Modes

 Printer Drivers Do Not Support Bidirectional Printing

 Okidata 182 Printer Under Windows

 Can't Print White on Black with TrueType on HPPCL Level 4

 Switching Emulation Modes on the IBM 4019 and 4029 Printers

 Printers with Limited TrueType Font Support

 Using the IBM 4019 with Windows

 General Protection Fault in UNIDRV.DLL on an HP III Printer

 Windows Err Msg: Insufficient Memory to Run Setup for...

 Characters Print Truncated When Using ATI Mach 32 Video Driver

 What is the Microsoft FAX Driver?

 Universal Printer Driver (UNIDRV.DLL): History of Releases

 Windows 3.1: Cannot Print Landscape on HP LaserJet II

 Memory Configurations Needed on HP LaserJets for Printing

 ATM and PostScript Printers: Questions and Answers

 HP DeskJet 500C Memory and Hard Disk Requirements

 RAS Gives Misleading Error Messages when Using Unlisted Modem

 Font Assistant Does Not Print Sample Page with HP LaserJet 4

 WW0513: Canon Bubble-Jet Printer Drivers

 Windows Err Msg: PS Header Has Not Been Downloaded...

 System Hangs with SuperPrint and Windows

 "Cannot Print" with Too Many Files in Root Directory

 HP DeskJet 500 Series Printer Driver Default Region & Margins

 HPPCL5E: Changes From LaserJet 4/4M v31.1.03a to v31.1.08

 Graphics Print Incorrectly in Landscape on Epson EPL-7000

 NEC PCP Emulation-Switching Software and Windows 3.1

 Windows Err Msg: "Offending Command" on Microtek Printer

 IBM 4029 Printer Driver (IBM4029.DRV): History of Releases

 WW0553: Hewlett-Packard(R) Plotter Driver

 Canon BJ-130e Driver Causes Continuous Form Feeds

 CalComp Printer Drivers for Windows

 Err Msg: Illegal Function Call (with WinPrint)

 Use WordArt to Create Gray Text When Using a PaintJet Driver

 Emulation Modes for for Xerox 4045 Printer

 TrueType Fonts Not Printing Correctly on Panasonic KX-P4450i

 Setting the Margins Option (Version 2.0, Dot Matrix Drivers)

 Incorrect Bin Selection with Some Windows 3.1 Printer Drivers

 HP DeskJet 500C Output Smeared Using DESKJETC.DRV Version 3.0

 CTRL+D EOF Character in PostScript Print Job May Cause Error

 WPS: WPS.INI Valid Entries

 Troubleshooting PostScript Printer Problems with TESTPS.TXT

 IBM 4019 Printer Driver (IBM4019.DRV): History of Releases

 Embedded Excel Chart Doesn't Print in Color on HP DeskJet

 Err: MS-WORD Caused a Not Present Fault in Module WPSLJ.DRV

 Epson Emulation Modes for ALPS Printers

 Printing Envelopes with the Canon BJ-330

 Print Manager Print Queue File Limit

 Embedded Chart Does Not Print in Color on DeskJet 500C or 550C

 Windows Monochrome Display Limits Paintbrush Printing

 Linotronic 530 Driver Truncates Page with User-Defined Sizes

 Adobe PostScript Language Levels and Font Types Explained

 Error Messages When Canon LBP-4 Set to Emulate Diablo

 Printing Envelopes to the Okidata OL 400

 IBM 4226 Printer Emulation for Windows

 Err Msg: "WinPrint Manager Printer Error..." (WinJet)

 WDL: EPSON.EXE Drivers Explained

 Cannot Print to Generic/Text Only under Windows 3.1 with ATM

 Err Msg: Cannot Find UNIDRV.DLL When Printing to DeskJet 500C

 HPPCL5A.DRV: Duplex Printing Overrides Mixed Bin Selection

 Setting Emulation Modes on Panasonic KX-P1123 Printer

 Time Required for Font Assistant to Load Varies

 WPS Supported Printers and System Requirements

 Emulation Modes for Radio Shack Tandy Printers

 Incorrect Margins Print on HP DeskJet 550C Using DESKJETC.DRV

 Novell NetWare: Error Message on Printer Reconnections

 Envelope Top Margin Always 2.94" Printing from Word to DeskJet

 Using LPT1.OS2, LPT1.DOS, or FILE: Ports When Printing

 Printable Area on HP LaserJet 4 Printer

 HP DeskJet 500c/550c Non-Printing Area (Margin)

 Bitstream Fontware 3.0 Installation Kit Supported Devices

 HP IIIsi with Script Server Won't Print in PostScript Mode

 Graph Missing Text When Printing from Access to HP LaserJet

 Font Assistant: What Are .FIF Files?

 Citizen Printer Emulation Modes for Microsoft Windows 3.0

 New Caledonia Font Prints Incorrectly on the HP LaserJet 4

 COMPAQPS: Some Cell-Shading Patterns in Excel Do Not Print

 IBM Personal Printer 2390/2391 Drivers Available for Windows

 Shading Prints Incorrectly Using HP LaserJet 4 Printer Driver

 What Disk to Install for HP DeskJet 500C

 Orientation Reversed with Ledger Size Paper on Some Printers

 Problems with PacificPage PostScript Cartridge

 How WPS Prints Text and Graphics

 HP LaserJet IIIP and IIID Settings Not Saved

 CalComp Plotter Driver for Windows

 IBM Quietwriter Support in Windows

 STAR Color Printers Print in Color from Paintbrush

 Slow Color Output with DeskJet 500C

 Top Margin is Too Tall on Epson LQ Printers

 Wrong Tray Selection Causes Epson Printer Error in Windows 3.1

 QMS Printer Emulation and Windows

 IBM 4072 ExecJet Printer Specifications

 Auto "Top Of Form" Not Supported on Okidata Printers

 Incomplete Printout with QMS-410 in PostScript Mode

 Duplex Printing Fails on HP LaserJet Series IID

 WPS Only Supports Parallel and Serial Port Printing

 Centered and Justified Text Prints Incorrectly with HP4 Driver

 UNIDRV.DLL GPF with a Multiple Page Text Box in Excel

 Problems Using Windows Printing System with LPT<x>.DOS

 Soft Fonts Do Not Appear on Font List with Panasonic

 Printing with the Xerox 3700 and Windows 3.1

 Epson ESC P/2 Printers Print Slowly

 Windows: Virtual Printer Memory Defined

 WW0517: Epson Printer Drivers Available

 Problems Using 1.0 Version of NDIS 2.0 Network Card Driver

 Cannot Print TrueType Fonts to QMS-PS 410 or 815

 Unable to Print Text on NEC P5300 Printer

 Printing PostScript Takes Longer in Windows 3.1 and WFWG

 Repeating Image (Ghosting) with the HP LaserJet Printer

 Genoa 7900 Driver Causes Video Distortion in Cinemania

 GENLIB.DLL May Cause GP Faults in Windows 3.1

 Cannot Print Wider Than 8.5 Inches on Panasonic KX-P1624

 DataProducts LZR 650 Printer Problem with Windows

 Sending a Binary File to a Printer

 Problem Printing with Windows on IBM ProPrinter X24e/XL24e

 Houston Instruments Plotter Driver

 25-In-One! III Cartridge Fonts Don't Print in Windows 3.1

 PostScript EPS Files Are Device Independent

 Top Margin Moves Down on Epson and Compatible Printers

 Cannot Print Mixed Orientations on Same Page in Duplex Mode

 Epson EPL-6000 Laser Prints Incorrect Font

 How to Disable FaceLift 2.0 in Windows

 LPT Port Problems Printing on a PS/1 or PS/2

 Printing Problems on an Okidata ML 380 Under Windows 3.1

 Cannot Print Lines in Excel with Daisywheel Printer Driver

 Can't Print from MS-DOS-Based WordPerfect with FaceLift

 TrueType and Graphics on HP LaserJet Printers

 Using HPPCL5E.DRV to Print from HP4 MP Tray Versus Manual Feed

 Apple LaserWriter Specifications

 Fujitsu Color Printer Drivers Available from Fujitsu

 Incorrect Settings for Apple LaserWriterII NTX Result in Error

 Using a Sharp JX Printer with Windows 3.1

 Reasons Why WPS May Print Slower Than HPCL over Networks

 Windows Not Running in 386 Enhanced Mode After WPS Setup

 GP Fault or Hourglass (Computer Hangs) Printing Help Topic

 HP DeskJet 500 Prints Text Lower on Second Page of Report

 Windows Printing System Does Not Scale Printing in Excel

 Font Assistant Window No Longer Visible on Screen

 Printer Support Changes in Windows 3.0

 HP Plotter Font Does Not Align Correctly Using HPPLOT.DRV

 Buffalo Print Sharing Box Requires Fast Print Disabled

 QMS-PS 815 Requires Firmware Update to Print TrueType Fonts

 Graphs with TrueType Fonts Print Incorrectly on HP DeskJet 500

 Panasonic KX-P4420 May Not Print Large Documents

 NEC Silentwriter 95 Shows Apple LaserWriter in Print Setup

 Toshiba P351 Printer Is Slow and Has Uneven Output

 Using Hewlett-Packard Intellifont with Windows 3.1

 Epson EPL-7000 Gives C999 Error When Using Landscape Mode

 Windows 3.1 EPS Files Do Not Include TIFF Preview

 Epson AP-3250 Printer Emulations

 The Tektronix Colorquick Printer and Windows

 Mode Switching on WFWG-Shared Windows Printing System Printers

 HP LaserJet IIISi Printing from Lower Output Bin

 Print Shop Deluxe Banners Contain Gaps or Blank Pages

 Printing Extended Characters with Generic Text Driver

 Intellifont Problems with QEMM, Adobe Type Manager, EOF Marker

 Use Generic/Text Only Driver with HP ThinkJet 2225A

 Houston Instruments Plotter Emulations

 Envelope Address Position Incorrect Using WinPrint and HPII

 Adobe Plus Pack Fonts Print Incorrectly in Ventura for Windows

 Margins Omitted When Printing to HP with Adobe Cartridge

 WPS: Cannot Print Vertical Lines in Microsoft Project 3.0

 WW0515: IBM Execjet Printer Driver

 Cannot Change Paper Sizes with Canon Bubble-Jet 10e

 Soft Fonts with HP IIP Unavailable in Landscape to Series II

 Cannot Change Orientation with MoreFonts HP LaserJet II Driver

 Envelope Feeder Option Not Available on HP LaserJet Series III

 ATM Fonts and PostScript Fonts Don't Match in Windows

 Print Option Unavailable in Windows-Based Applications

 Using Windows with the NEC LC-890 Printer

 HP DeskJet 550C Black Output Appears Green

 Features of Adobe Type Manager Version 2.01

 HPPCL5E: Horizontal and Vertical Lines Appear Through Image

 Text Prints with White Band or Truncates in Landscape

 WPS: Scaling Problems with Excel 4.0 and CorelDRAW! 3.0

 Brother HL-8e Prints TrueType Incorrectly in Landscape

 Panasonic KX-P1091 and Windows

 Print Manager: Time/Date Sent Column Does Not Appear

 Windows and Epson MX-80, FX-80, RX-80, MX-100

 Large File Size When Printing TrueType Fonts to a File

 Clear Bands in Shaded Areas with the TI MicroLaser PS

 Garbage or Vertical Lines Print on HP PaintJet

 Unrecoverable Application Error Printing to HP Series II

 Orchid Video Driver May Cause Incorrect Output on HP LaserJet

 Missing .WPD File Causes Incorrect Tray and Size

 Okidata OL830/PS Driver Doesn't Retain Values in Printer Setup

 Erratic Output on IBM Proprinter X24 and XL24

 HP PaintJet XL300 Supported Paper Sizes and Media Types

 Canon LBP-8 II Printer Err Msg: 21 Complex Data

 Original HP LaserJet Runs Out of Memory with TrueType Fonts

 Graphics Print Slowly to PostScript Printer on LPT Port

 WPS: Printer Hangs When Cancelling Print Job

 Sharing Violation When Opening Document w/Canon BJC-600 Driver

 Using the IBM Personal PagePrinter 4216-31 with Windows

 Using Canon BJ-10ex (propr) and (LQ) Drivers from WDL

 Apple LaserWriter Requires ROM Revision 2.0 or Later

 Windows 3.1: Okidata OL-400/800 Font Cards Not Supported

 Epson 24-Pin Printers: Cannot Switch Between Paper Feeders

 HPPCL5E: Printer Intellifont Fonts Are Not Listed

 Custom Paper Sizes Print Incorrectly on Original HP PaintJet

 HPPCL5E: Printer Intellifont Fonts Are Not Listed

 GP Fault in UNIDRV.DLL When Printing Tiny Bitmaps

 HP LaserJet Printers Rotate and Flip Duplex Print Jobs

 Graphics Resolution Too High

 MSDL Okidata OL830 Driver Gives Incorrect Resident Fonts

 WPS: Paper Feeding in the Windows Printing System

 Installing WPS on a Shared Network Drive

 HP PaintJet XL 300 Driver Limited to Eight Colors

 Canon LBP III: Time-Out Printing Mixed Orientations

 Other Sources of Information

 User Survey


Other Sources of Information
 Windows Printing Knowledge Base

 Windows Printing

 Other Sources of Information

 Other Sources of Knowledge Base Information

 User Survey


User Survey
 Windows Printing Knowledge Base

 Windows Printing

 Other Sources of Information

 User Survey

 Microsoft Knowledge Base Helpfile Survey


Problems Using HP LaserJet 3.1 or DeskJet 4 Driver in Windows

Article ID: Q114377

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

When you use the Hewlett-Packard (HP) printer driver for the LaserJet 4

Plus or 4M Plus Printing System for Windows (version 3.1) or for the

DeskJet 500 Series (version 4.0), one or more of the following problems

occurs:

 - Zero-byte files appear in Print Manager.

 - SPL files remain in the TEMP directory after the print job is

   finished.

 - A document sent to the printer multiple times does not print.

CAUSE

=====

HP ships a version of PRINTMAN.EXE on its disk set that is incompatible

with Windows and Windows for Workgroups.

RESOLUTION

==========

To correct this problem, expand PRINTMAN.EXE from your original Windows or

Windows for Workgroups disks. For example, to manually expand PRINTMAN.EXE

from drive A to a Windows directory called "Windows," type the following at

an MS-DOS command prompt:

   expand a:\printman.ex_ c:\windows\printman.exe

PRINTMAN.EX_ is on

Product/Version            1.44 megabyte 3.5-inch    1.2 megabyte 5.12-inch

---------------            ----------------------    ----------------------

Windows 3.1                          4                          4

Windows 3.11                         4                          5

Windows for Workgroups 3.1           5                          7

Windows for Workgroups 3.11          3                          5

MORE INFORMATION

================

Below are the file sizes of the PRINTMAN.EXE files provided by HP and

included with various versions of Windows and Windows for Workgroups.

   Provider                     File size in bytes

   -----------------------------------------------

   Hewlett-Packard              71,024

   Windows 3.1                  43,248

   Windows for Workgroups 3.1   69,504

   Windows for Workgroups 3.11  71,824

   Windows Printing System      71,184

Additional reference words: wps 3.10 3.11 wfwg wfw laser jet desk jet 550C

copy copies 0byte


DeskJet Series Problem Summary and Troubleshooting Guide

Article ID: Q94122

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

   6.0, 6.0a

----------------------------------------------------------------------

SUMMARY

=======

This article lists the printer drivers available for Hewlett-Packard (HP)

DeskJet printers (that is, the DeskJet, DeskJet Plus, DeskJet 500, DeskJet

500 Color [500C], DeskJet 550, and DeskJet 550C) for printing from

Microsoft Windows version 3.1. The article lists the following information

for each printer driver:

 - Name and version of the printer driver

 - Driver Name

 - DeskJet model(s) supported by the driver

 - Fonts supported

 - Problems or limitations of each driver

 - Recommendations for optimal use with Windows version 3.1

Printer Drivers Supplied by Hewlett-Packard Corporation

=======================================================

HP DeskJet Family Version A.03.10 for Windows 3.0

(DESKJET.DRV)

-------------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500

   Fonts:       Internal, cartridges, download fonts

   Problem:     Does not support scalable or TrueType fonts

   Recommend:   See "Additional Notes" below

HP DeskJet 500 Scalable Version 1.0 for Windows 3.0

(DJ500.DRV)

---------------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500

   Fonts:       Internal, cartridges, scalable fonts

   Problem:     Does not support TrueType fonts

   Recommend:   See "Additional Notes" below

HP DeskJet Series Version 2.0 for Windows 3.0

(DJ500C.DRV)

---------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500, and 500 Color

   Fonts:       Internal, cartridges, scalable, and TrueType

   Problem:     See "HP DeskJet Series Version 2.1" below.

   Recommend:   See "Additional Notes" below.

HP DeskJet Series Version 2.1 for Windows 3.0

(DJ500C.DRV)

---------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C

   Fonts:       Internal, cartridges, scalable, and TrueType

   Problem 1:   TrueType fonts print as black blocks

   Recommend:   Update to Windows version 3.1 Universal Printer

                Driver (UNIDRV.DLL)

   Problem 2:   Prints nothing but ink smear with HP DeskJet, Plus,

                and 500 models

   Recommend:   Update to Windows version 3.1 Universal Printer

                Driver (UNIDRV.DLL)

   Notes on versions 2.0 and 2.1: The HP DeskJet Series drivers

   versions 2.0 and 2.1 print TrueType fonts correctly to the HP

   DeskJet 500C if you select the Black Only option in the

   Printer Setup dialog box. TrueType fonts do not print to any

   other DeskJet models using these printer drivers because they send

   information in a compressed mode. The 500C is the only

   model that can understand the compressed data. Printing TrueType

   fonts to other DeskJet models may result in black blocks or smeared

   ink.

HP DeskJet Version 3.0 for Windows 3.1

(DESKJETC.DRV)

-----------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C, 550, 550C

   Fonts:       Internal, Cartridge, Scalable, TrueType, and Color

                Support for the 500C and 550C

   Problem 1:   Printing Speed

   Recommend:   Disable Windows Print Manager when printing only one

                job

   Problem 2:   Gray ink smears when printing to DeskJet 500

   Recommend:   Re-install the HP driver version 3.0 for the DeskJet

                500 (non-color)

   Problem 3    Color bleeds on the 550C when you print combined

                color and black in the same print job

   Recommend:   Change the Ink Control option to Minimize Black &

                Color Mixing. Ink Control is found in Print Setup

   Problem 4    Envelopes may print incorrectly from Word 2.0

   Recommend    See "Additional Notes" below

   Notes on version 3.0: This HP DeskJet printer driver version is

   designed to support the use of scalable and TrueType fonts as

   well as color printing to the HP DeskJet 500C and 550C (color)

   models of the printer. This driver supports simultaneous black and

   color printing on the DeskJet 550C. This driver also supports

   the DeskJet 500 (non-color) model when properly selected at setup.

HP DeskJet Version 3.1 for Windows 3.1

(DESKJETC.DRV)

--------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C, 550, 550C

   Fonts:       Scalable, TrueType, and Color Support for the 500C

                and 550C

   Problem 1:   Internal and cartridge fonts not supported

   Recommend:   Use Microsoft driver HPDSKJET.DRV version 2.1

HP DeskJet Version 4.0 for Windows 3.1

(DESKJETC.DRV)

--------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500, 500C, 550, 550C

   Fonts:       Scalable, TrueType, and Color Support for the 500C

                and 550C

   Changes from Previous version:

    - Automatic color selection

    - Intellifonts no longer supported

    - Unprintable region changed to .33" top and .67" bottom

Printer Drivers Supplied By Microsoft Corporation

=================================================

Windows Version 3.1: HP DeskJet 500 Version 1.1

(HPDSKJET.DRV)

-----------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500

   Fonts:       Internal, cartridges, and TrueType

   Problem 1:   Unable to use DeskJet scalable fonts

   Recommend:   Update to HP DeskJet Series version 4.0 driver

   Problem 2:   TrueType fonts in graphs print incorrectly.

   Recommend:   Problem was corrected in Microsoft version 2.0 driver

   Problem 3:   Color printing not supported

   Recommend:   Use DESKJETC.DRV version 4.0 from HP

NOTE: The Windows Universal Printer Driver (UNIDRV.DLL) does not

support the scalable fonts that ship with the HP DeskJet drivers.

If you select the HP DeskJet 500C and choose the Install button,

Windows version 3.1 asks for an unlisted printer driver disk because

it expects the original equipment manufacturer (OEM) disk that comes

with the printer (this disk contains the HP DeskJet Series version 2.1

driver). If you insert the Windows version 3.1 Disk 6 (3.5 inch) or

Disk 7 (5.25 inch) instead, the error message "Cannot find UNIDRV.DLL"

occurs. This message occurs because the Windows DeskJet 500C driver is

incompatible with the Windows version 3.1 Universal Printer Driver.

Windows Version 3.1: HP DeskJet 500 Version 1.2

(HPDSKJET.EXE)

-----------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500

   Fonts:       Internal, cartridges, and TrueType

   Problem 1:   Unable to use DeskJet scalable fonts.

   Recommend:   Update to HP DeskJet Series version 4.0 driver.

   Problem 2:   TrueType fonts in graphs print incorrectly.

   Recommend:   Problem was corrected in Microsoft version 2.0 driver.

   Problem 3:   Color printing not supported

   Recommend:   Use DESKJETC.DRV version 4.0 from HP

This version of the Microsoft Windows HP DeskJet driver is an update

to version 1.0, supplied with Windows version 3.1. It corrects the

problem with incorrect extended characters printing when using font

cartridges from Pacific Data Products.

Windows Version 3.1: HP DeskJet 500 Version 2.0

(HPDSKJET.DRV)

-----------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500, DeskJet 500C

   Fonts:       Internal, cartridges, and TrueType

   Problem 1:   Unable to print color on DeskJet 500C.

   Recommend:   Update to HP DeskJet Series version 4.0 driver

   Problem 2:   Unable to use DeskJet scalable fonts

   Recommend:   Update to HP DeskJet Series version 4.0 driver

Windows Version 3.1: HP DeskJet 500 Version 2.1

(HPDSKJET.DRV)

-----------------------------------------------

   Models:      DeskJet, DeskJet Plus, DeskJet 500, DeskJet 500C

   Fonts:       Internal, cartridges, and TrueType

   Problem 1:   Unable to print color on DeskJet 500C

   Recommend:   Update to HP DeskJet Series version 4.0 driver

   Problem 2:   Unable to use DeskJet scalable fonts

   Recommend:   Update to HP DeskJet Series version 4.0 driver

Additional Notes

----------------

Under Windows version 3.1, Hewlett-Packard recommends using version 4.0 of

the DeskJet driver (DESKJETC.DRV). Under Windows 3.0, HP recommends using

the HP DeskJet Series version 3.0 (DESKJETC.DRV) driver for the HP DeskJet

500, 500C, 550, and 550C if you want internal scalable font or color

printing support.

Additional reference words: 3.00 3.00a 3.10 w4wfont w4wprint HP dj500

tshoot troubleshoot troubleshooting 2.00 2.00a 2.00a-CD 2.00b 2.00c 6.00

6.00a


Windows Err Msg: Control Panel Cannot...Invalid Printer Driver

Article ID: Q84561

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating systems versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

 - Microsoft Word for Windows, version 2.0a

----------------------------------------------------------------------

SYMPTOMS

========

When you install a new printer driver from your Windows or Windows for

Workgroups disks, you receive the following error

   Control Panel cannot perform the current operation because

   <filename> is not a valid printer-driver file.

   Make sure that you have a valid printer-driver file, reinstall the

   printer, and then try again.

where <filename> refers to the name of the printer driver you are trying to

install.

NOTE: This error can also occur when you run Control Panel, choose

Printers, and then choose Setup.

CAUSE

=====

This error occurs if one or more of the following conditions are true:

 - EXPAND.EXE or LZEXPAND.DLL is corrupted.

 - EXPAND.EXE or LZEXPAND.DLL is from a different version of Windows or

   Windows for Workgroups.

 - There is an invalid or corrupted printer driver, UNIDRV.DLL file, or

   other .DLL file in the Windows directory, the Windows SYSTEM

   subdirectory, or the application directory (even though a valid printer-

   driver file may be located in another directory).

 - You are trying to install a Microsoft Windows 3.11 printer driver in

   Microsoft Windows 3.1.

The Print commands of many applications may be unavailable (dimmed) if an

invalid printer-driver file is located in either the Windows directory or

Windows SYSTEM subdirectory.

The EXPAND.EXE and LZEXPAND.DLL files are specific to the different

versions of Windows with which they ship. Also, other programs may include

updated versions of these files. If you try to uncompress a driver file

with an older or mismatched version of EXPAND.EXE or LZEXPAND.DLL, these

expansion utilities cannot understand the internal compression algorithm

used to shrink the newer drivers and therefore generate the above error

message.

RESOLUTION

==========

1. Search for duplicate EXPAND.EXE and LZEXPAND.DLL files and verify that

   the EXPAND.EXE and LZEXPAND.DLL files being used have a date consistent

   with the version of Windows or Windows for Workgroups that is on your

   system.

2. If you do not have the current version of these files on your hard disk,

   copy or expand them from the installation disks to their appropriate

   directories. For example, to manually expand LZEXPAND.DLL from the

   distribution disks, type the following at the MS-DOS command prompt and

   then press ENTER:

      expand a:\lzexpand.dl_ c:\windows\system\lzexpand.dll

   LZEXPAND.DLL is located on the following disks:

   Operating System     1.44-MB 3.5-Inch Disk     1.2-MB 5.25-Inch Disk

   --------------------------------------------------------------------

   Windows 3.1                   Disk 2                      Disk 1

   Windows 3.11                  Disk 2                      Disk 3

   Windows for Workgroups 3.1    Disk 3                      Disk 3

   Windows for Workgroups 3.11   Disk 2                      Disk 2

   To manually copy EXPAND.EXE from the distribution disks, type the

   following at the MS-DOS command prompt and then press ENTER:

      copy a:\expand.exe c:\windows\expand.exe

   EXPAND.EXE is located on the following disks:

   Operating System     1.44-MB 3.5-Inch Disk     1.2-MB 5.25-Inch Disk

   --------------------------------------------------------------------

   Windows 3.1                   Disk 3                      Disk 3

   Windows 3.11                  Disk 4                      Disk 5

   Windows for Workgroups 3.1    Disk 6                      Disk 8

   Windows for Workgroups 3.11   Disk 6                      Disk 6

3. Delete or rename the printer driver files in the Windows SYSTEM

   directory (for example, EPSON9.DRV, DMCOLOR.DLL, UNIDRV.DLL, and

   UNIDRV.HLP).

4. Check the PATH statement in the AUTOEXEC.BAT file to ensure that the

   Windows directory is the first directory on the path. For example:

      path=c:\windows;c:\word;c:\dos;c:\

5. Restart Windows. (This is important because Windows must be restarted

   for the new LZEXPAND.DLL file to be loaded into memory.)

6. Reinstall the printer-driver file by doing one of the following:

   - Choose the Printers icon from Control Panel. Choose the Add button

     and then choose the Install button.

   -or-

   - Run Print Manager. From the Options menu, choose Printer Setup,

     choose the Add button, then choose the Install button.

NOTE: If you are trying to install a Microsoft Windows 3.11 printer driver

in Windows 3.1, use the disks that were shipped with the version of Windows

you currently have installed, or download the appropriate printer driver

from the Microsoft Download Service (MSDL) at (206) 936-6735.

MORE INFORMATION

================

Other possible error messages that may result from an invalid printer

driver include the following.

Write

-----

When starting Windows Write (WRITE.EXE), you receive the following message:

   Cannot print.

Make sure that your printer is connected properly, and use the Printers

icon in Control Panel to verify that the printer is configured properly.

Word 2.0a for Windows

---------------------

The following error may be generated when you choose Printer Setup from the

File menu, and choose the Setup button:

   There is a printer error.

Additional reference words: 2.00a 3.10 winword dll unidrv.dll win31

can not can't wfw wfwg KBSetup winsetup windrvr 5/1/90 10/31/90


Checklist for Troubleshooting TrueType Font Problems

Article ID: Q85286

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

This article describes common causes of display and/or printing problems

you may encounter when using TrueType fonts with Microsoft Windows version

3.1. The article is designed to be a troubleshooting checklist to assist

you in diagnosing and resolving these problems.

MORE INFORMATION

================

Earlier Printer Drivers

-----------------------

Printer drivers written for versions of Microsoft Windows earlier than

version 3.1 were not designed to work with TrueType font technology.

If you are using one of these earlier printer drivers, TrueType fonts

usually will not appear on a font list in an application. Check the

version number of your printer driver (usually by choosing the About

button in the printer driver's dialog box). If you are using an

earlier driver, switch to a different printer driver to see if the

TrueType font problems are eliminated, or update the earlier printer

driver to the most recent Windows version 3.1 release of the driver.

NOTE: Some applications do not query the printer driver for the list of

available fonts (Microsoft Excel for Windows is one such example), which

causes the application to show the TrueType fonts as available when they

are not.

If TrueType fonts display properly in Windows Paintbrush, Windows Character

Map, and Microsoft Excel but not in Windows Write and Microsoft Word for

Windows, you may be using the HPPCL.DRV, HPPCL5A.DRV, or DESKJET.DRV driver

from an earlier version of Windows. These drivers may be identified by file

dates prior to 3/10/92.

To Correct the Problem

----------------------

1. Delete the driver from the WINDOWS\SYSTEM directory.

2. Install the new driver from the Windows 3.1 disks. Note that

   DESKJET.DRV is now HPDSKJET.DRV.

3. Make the printer your default printer.

Enabling TrueType Settings

--------------------------

Make sure that TrueType is turned on (or off) as required by your

printer. To do this, run Control Panel, and choose the Fonts icon.

Choose the TrueType button, select the desired options, and choose the

OK button.

Printing TrueType As Graphics

-----------------------------

If you print a document that is formatted for a TrueType font using

the HP LaserJet Series II printer driver and the printer form feeds

after it prints a line of text, you may need to select the Print

TrueType As Graphics option in the Printer Setup dialog box.

The following list describes the download capabilities of each HP

LaserJet printer model. It also describes how Windows version 3.1

handles the downloading of TrueType fonts by default.

 - HP LaserJet, LaserJet Plus, and LaserJet 500 (all PCL III)

   When these models are selected, TrueType fonts are always printed

   as graphics, and are only available when the printer resolution is

   set at 300 dots per inch (dpi).

 - HP LaserJet Series II, IIP, IID (all PCL IV)

   TrueType fonts are downloaded. If you want to print more than 16

   fonts on a page, select the Print TrueType As Graphics option.

 - HP LaserJet Series III family (all PCL V)

   TrueType fonts are downloaded. If you want to print more than 16

   fonts on a page, you must switch to the graphics band.

NOTE: In general, if you choose the Print TrueType As Graphics option,

printing speed will decrease.

PostScript: TrueType Settings in Driver

---------------------------------------

If you are using a PostScript printer, there are TrueType options in

the printer driver that determine whether TrueType fonts are

downloaded. In the printer driver's Setup dialog box, choose the

Options button. Choose the Advanced button; the settings in this

dialog box determine whether the printer uses printer fonts or

TrueType fonts and the type of download font (that is, Type 1 or Type

3). The fastest settings are generally the default settings for this

driver, as follows:

   Send To Printer As: Adobe Type 1

   Use Printer Fonts For All TrueType Fonts: not selected

   Use Substitution Table: selected

                 Substitution Table

                 ------------------

        Arial                         Helvetica

        Times New Roman                   Times

        Courier New                     Courier

        Symbol                           Symbol

        Wingdings         Download As Soft Font

LaserJet: Printer Settings in Driver

------------------------------------

On earlier models of the Hewlett-Packard (HP) LaserJet printers

(original, Plus, and 500), the printer resolution should be set to 300

dpi. This is because TrueType fonts on these printers are not

available at lower resolutions.

On later models, there is an option to print TrueType fonts as

graphics. This is used to override the downloading of PCL fonts. It is

useful in cases where the limitations of PCL fonts need to be

overridden by the graphics device interface (GDI) to create special

effects. (For example, PCL IV printers cannot print white text on a

black background. However, printing TrueType fonts as graphics enables

this.) If the printer resolution is set below 300 dpi, the Print

TrueType As Graphics check box is grayed.

Canon Printers

--------------

The Canon laser printer drivers that ship with Windows version 3.1

require that the resolution of the driver be set to at least 300 dpi.

Incorrect Printer Model Selected for HP LaserJet Printers

---------------------------------------------------------

TrueType prints differently to different models of the HP LaserJet

family. On earlier LaserJet printers (original, Plus, and 500)

TrueType ALWAYS prints TrueType fonts as graphics because these older

printers do not support the downloaded PCL fonts TrueType creates.

Series II printers have a soft font page limit of 16 fonts per page.

Later models do not have these limitations. Mismatching the model will

cause TrueType to attempt to optimize for the wrong type of printer,

causing either incorrect output (pages only partially filled, wrong

fonts printing, text overprinting, and so on), or needlessly slow

output.

"Bad" Fonts

-----------

A "bad" or incompatible font can cause a wide variety of problems,

including (but not limited to) the following:

 - Error messages (for example, "Invalid TrueType Font Detected,"

   "Divide By Zero")

 - Blank text on screen

 - Incorrect line spacing

 - Corrupt output

 - System crashes

NOTE: The "bad" font does not have to be in use to cause problems; it

merely needs to be installed. To troubleshoot the problem, remove the

font. If the behavior does not persist, the font is the cause of the

problem.

Another cause of the problems listed above is a bad .FOT file, which

must be rebuilt. You can usually resolve this problem by reinstalling

the font using the Windows Control Panel or the installation program

that came with your soft font package.

For more information on installing fonts using the Windows Control

Panel, see pages 164-168 of the "Microsoft Windows User's Guide" for

version 3.1.

Old Video Drivers

-----------------

Old video drivers cause some of the same problems as those caused by

old printer drivers. To determine whether your video driver is causing

problems with TrueType fonts, switch to a standard Windows version 3.1

video driver (for example, VGA).

For more information on changing video drivers, see page 82 of the

"Microsoft Windows User's Guide" for version 3.1.

Missing Font Files

------------------

The font files for TrueType fonts are referenced in the [fonts]

section of the Windows WIN.INI file. For example:

   [fonts]

   Arial (TrueType)=ARIAL.FOT

   Arial Bold (TrueType)=ARIALBD.FOT

   Arial Bold Italic (TrueType)=ARIALBI.FOT

   Arial Italic (TrueType)=ARIALI.FOT

   Courier New (TrueType)=COUR.FOT

   (and so on)

The .FOT file is used by Windows to reference the .TTF file, which is

the actual TrueType font file. If either of these files is missing,

Windows will behave unpredictably. Typical behavior includes error

messages, blank text, screen failing to redraw properly, and incorrect

font mapping. Always verify that an .FOT file and a corresponding .TTF

file exist for each entry in the [fonts] section of the WIN.INI file.

Incorrect Printer Driver Memory Settings

----------------------------------------

Windows uses the printer driver memory setting to determine the best

way to print TrueType fonts. This is a dynamic process; if the memory

setting does not match the exact amount of memory available on the

printer, TrueType may not print correctly.

White on Black

--------------

If you are using white TrueType text on a black background, the type

does not show up.

REFERENCES

==========

"Microsoft Windows User's Guide," version 3.1, pages 82, 164-168

Additional reference words: 3.10 tshoot w4wfont ttf w4wprint unavailable

dimmed refresh repaint update true type lock hang freeze

up stop


INFO: How Bin Selection Works on the HP LaserJet 4

Article ID: Q114431

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Word for Windows, versions 6.0, 6.0a

 - Microsoft Windows operating system version 3.1

-------------------------------------------------------------------

                                  SUMMARY

                                  =======

This article explains how bin selection is handled when using the Hewlett-

Packard (HP) LaserJet 4 with Word for Windows. If the bins of the printer

are not correctly configured using the front control panel on the printer,

several problems, including the following, may occur:

 - Each time you print an envelope to the manual feed bin, rather than

   automatically pulling the envelope from the manual feed bin, the printer

   goes offline, and you must press the Continue button on the printer to

   force it to pull the envelope.

 - When you print an envelope, the printer pulls the envelope from a

   different tray than you want it to.

 - When you print a custom paper size, the printer pulls paper from the

   letter cassette rather than the manual feed bin.

 - When you print a custom paper size, rather than automatically pulling

   the paper from the manual feed bin, the printer goes offline, and you

   must press the Continue button on the front panel of the printer to

   continue.

 - When you print legal size paper, the printer either goes offline or

   pulls paper from a different tray than you want it to.

                             MORE INFORMATION

                             ================

BIN TERMINOLOGY

===============

Paper Cassette

--------------

The LaserJet 4 has a slot for a paper tray near the base of the front of

the printer. You can insert a letter tray that holds letter-size paper,

or you can insert a legal tray that holds legal-size paper. There is also

an optional universal tray, which uses an adjusting knob to set the paper

size available. Because the physical size of these trays differs, the

printer has internal sensors that can detect what type of tray it is

(letter or legal) and therefore know what type of paper is being loaded

into this slot. With the optional universal tray, the paper size is

detected through the position of the paper-size adjusting knob. This is

called "auto-detecting" the paper size.

The Multipurpose (or MP) Tray

-----------------------------

The MP tray is a door that drops down on the front of the printer above the

paper cassette. The door can drop down a level and has sliders so that you

can put different sizes of paper in it. It looks like a manual-feed tray;

however, unlike a manual-feed tray, with the MP tray, you can load a small

stack of paper (100 sheets) instead of only one sheet at a time.

Because you can load 100 sheets of paper, you can use the MP tray as a

second paper source. This is why HP calls it a multipurpose tray rather

than a manual-feed tray.

NOTE: Because you can put any size paper in the MP tray, you must configure

it to correctly match the paper you are using. (This is done on the control

panel on the printer.)

Optional Envelope Feeder

------------------------

This is an optional box that is hooked into the front of the printer. It

holds envelopes only.

NOTE: Many people think they have an envelope feeder, when, in fact, they

are using an MP tray. Finding out whether you have a true envelope feeder

or are using the MP tray to load envelopes is very important--this

determines whether you have two or three possible paper sources.

The printer can detect when an optional envelope feeder is installed

because this device hooks into a special spot on the front of the printer.

Although the printer can tell an envelope feeder is installed, it cannot

tell what size envelope is loaded in the feeder. The envelope size also

must be configured using the front control panel of the printer.

Once the feeder is installed, you have 15 seconds to change the envelope

size; otherwise, the printer selects the default value (COM 10).

Optional Lower Cassette

-----------------------

This is an optional tray that the printer sits on top of. It holds up to

500 sheets of paper. There are two types of lower cassettes available:

standard, which supports letter, A4, and executive; and universal, which

supports letter, legal, A4, and executive.

HOW DOES THE HP LASERJET 4 DETERMINE WHICH BIN TO PRINT FROM?

=============================================================

This section explains how the HP LaserJet 4 determines which bin to use

when you print from Word under a variety of configurations and scenarios.

Configuration: No Optional Envelope Feeder or Lower Cassette Installed

----------------------------------------------------------------------

If your printer does not have an optional envelope feeder or lower cassette

installed, the two possible paper sources are the MP tray and the paper

cassette:

   MP Tray              You tell the printer what size paper is loaded

                        using the Paper Size button on the control panel on

                        the front of the printer.

   Paper Cassette       Tells the printer what size paper it contains

                        (letter or legal).

Scenario 1: Print Envelope from Word

------------------------------------

Printer Configuration: Printer contains letter paper cassette, and the MP

tray is configured for legal size paper.

Problem: When you print a COM 10 size envelope from Word, the printer

displays the following message: [MP LOAD COM 10]. This error occurs because

the printer does not contain a COM 10 paper source. The printer cannot pull

from the paper cassette because it tells the printer it contains letter

size paper. Further, it cannot pull from the MP tray because you configured

that tray for legal size paper. The printer goes offline and requests the

correct size paper.

Resolution: Load up to ten envelopes in the MP tray and press the Continue

button to begin printing. If you want to print more than ten envelopes

without pressing the Continue button, reconfigure the MP tray for

envelopes. This resolves the conflict between the requested and available

paper sizes.

Scenario 2: Print Envelope from Word

------------------------------------

Printer Configuration: Printer contains the letter cassette and the MP tray

is configured for COM 10 size envelopes.

NOTE: With this configuration, when you send a COM 10 envelope from Word,

the printer pulls an envelope from the MP tray without going offline or

displaying any error message. In other words, everything works correctly.

Problem: If you print a legal size page from Word and select MP Tray for

the Paper Source setting, the printer goes offline and displays the [MP

FEED LEGAL] error. The printer assumes the MP tray contains envelopes, so

it prompts you to remove the envelopes and add legal paper to the tray.

Similarly, if you print a legal size page from Word and select Upper

Cassette, Lower Cassette, or Auto Select for the Paper Source setting, the

printer goes offline and displays the [PC LOAD LEGAL] error. The printer

assumes you want to print from the legal paper cassette, so it prompts you

to remove the letter paper cassette and insert the legal paper cassette.

Resolution: Either place a legal size sheet in the MP tray or switch to the

legal paper cassette and then press the Continue button. To avoid the error

message altogether, either configure the MP tray for legal size paper or

insert the legal cassette before you print.

Configuration: Envelope Feeder Installed, No Lower Cassette Installed

---------------------------------------------------------------------

The three possible paper sources are the MP tray, paper cassette, and the

optional envelope feeder:

   MP Tray              You tell the printer what size paper is loaded

                        using the Paper Size button on the control panel on

                        the front of the printer.

   Paper Cassette       Tells the printer what size paper it contains

                        (letter or legal).

   Envelope Feeder      You tell the printer what size envelopes are

                        loaded using the Paper Size button on the

                        printer.

Scenario 1: Print Legal Paper

-----------------------------

Printer Configuration: Printer contains the letter paper cassette, the MP

tray is configured for legal size paper, and the envelope feeder is

configured for COM 10 size envelopes.

NOTE: With this configuration, when you print a COM 10 envelope to the

envelope feeder, the printer pulls an envelope from the envelope

feeder without going offline or displaying any error message. In other

words, everything works correctly.

Problem: If you print a COM 10 envelope with the Paper Source set to Manual

Feed, the printer goes offline and displays the [ME FEED COM 10] error,

even though the envelope feeder contains the correct size envelope. To

continue, remove the legal paper from the MP tray, place a COM 10 envelope

in the MP tray, and press the Online button to print.

Similarly, if you print a Monarch size envelope from Word with the Paper

Source set to Envelope Feeder, the printer goes offline and displays the

[EE LOAD MONARCH] error to prompt you to put a Monarch size envelope in the

envelope feeder. Word does not pull an envelope from the envelope feeder

because it is set for COM 10 size envelopes, not Monarch. If you place a

Monarch envelope in the feeder, the printer resumes printing automatically.

(You do not have to press the Continue button.)

Resolution: You can either put a Monarch size envelope in the feeder, or

you can put the envelope in the MP tray and press the Continue button on

the printer. If you want to avoid the error message, reconfigure your

envelope feeder for Monarch size envelopes.

BIN SELECTION FLOWCHART

=======================

Below is a flow chart that provides a visual representation of the bin

selection process on the HP LaserJet 4. Remember that when you select

Paper Source and Paper settings in Word, the printer complies with that

request only if you configured the printer for the requested paper size and

source as well. In other words, the printer configuration must match the

Word settings to print without displaying an error. This behavior is

consistent with the bin-selection functionality of all HP multibin

printers.

IMPORTANT: If you change the MP Tray setting from CASS to FIRST using the

menu on the control panel of the printer, the printer first checks the MP

tray for the correct paper size instead of first checking the lower trays.

                       Word Sends a

                       Paper Size to

                       the Printer.

                              |

                              |

                              |

                       Does Print Job

                       Paper Size Equal

                       Size Set for the

                         Lower Trays?

                             / \

                            /   \

                       NO  /     \  YES

                          /       \

                         /         \

                        /           \

                       /             \

                      /               \

                  Does Print        Print Job

                  Job Paper           to the

                  Size Equal        Lower Trays.

                  Size in MP

                    Tray?

                     / \

                    /   \

               NO  /     \  YES

                  /       \

                 /         \

                /           \

               /             \

           Go Offline      Print Job to

           and Ask for      MP Tray.

           Paper Size.

GLOSSARY OF PRINTER PANEL [FEED...] MESSAGES

============================================

The errors on the printer usually display the paper size it is trying to

print and the bin it is trying to print from. Below is a list of the

printer error messages, along with the causes and troubleshooting methods

you can use for each.

EE LOAD <Envelope Size>

-----------------------

Meaning: The printer received a request for an envelope that is not loaded

in the optional envelope feeder.

Troubleshooting Tips: The printer has an envelope feeder, but it is

configured for an envelope size that does not match the Paper Size setting

in Word.

Resolution: Place the envelope in the MP tray and press the Continue button

or reconfigure the envelope feeder to match the envelope size you want to

print.

MF FEED <Paper Size>

--------------------

NOTE: Possible <paper size> settings are Letter, Legal, Exec, and A4.

Meaning: Word requested manual feed bin as the paper source.

Troubleshooting Tips:

 - If the error occurs even though the MP tray contains the correct size

   paper, you need to change the Paper Source setting in Word from Manual

   Feed to MP Tray (this assumes your MP tray is configured for the

   requested paper size). Alternatively, you can place the paper in the MP

   tray and press the Online button (in other words, feed the paper

   manually).

 - If you are using a standard Page Size setting and then adjusting the

   margin settings to print on a custom paper size, you need to configure

   your MP tray for the requested paper size. In addition, make sure the

   Page Size setting in Word matches the MP tray paper size setting.

ME FEED <Envelope Size>

-----------------------

NOTE: Possible <envelope size> settings are COM 10, Monarch, DL, C5, and

B5.

Meaning: The printer prompts you to place an envelope in the MP tray, even

though the envelope feeder contains the correct size envelope.

Troubleshooting Tip: The Paper Source setting in Word is Manual Feed, so

the printer does not automatically pull the correct size envelope from the

envelope feeder.

Resolutions:

 - Place the envelope in the MP tray and press the Online button.

   -or-

 - Change the Paper Source setting in Word to MP Tray and configure the

   MP tray for the correct envelope size.

   -or-

 - Change the Paper Source setting in Word to Envelope Feeder and configure

   the envelope feeder for the correct envelope size. To use this method in

   Word 2.x, you must also select the Envelope Feeder Has Been Installed

   option under the Print category in the Options dialog box. (To access

   this dialog box, choose Options from the Tools menu.)

<xx> LOAD <Envelope or Paper Size>

----------------------------------

NOTE: The following are the possible settings for the variables in the

above error message:

 - <xx> can be MP (multipurpose tray), PC (paper cassette), or LC (optional

   lower cassette)

 - <Paper size> can be Letter, Legal, Exec, or A4

 - <Envelope size> can be COM 10, Monarch, DL, C5, or B5

Meaning: The printer received a request for a paper or envelope size that

is not available in the printer.

Troubleshooting Tip: The error message indicates the paper size and source

Word requested. This size should match the page size of your document,

except when you are creating a custom page size using a standard Page Size

setting and adjusted margins. If the printer tray contains the correct

paper size, that tray is probably not correctly configured.

Resolution: Load the correct paper into the MP tray and press the Continue

button, or configure the MP tray for the paper size it contains.

HOW TO CONFIGURE THE MP TRAY

============================

NOTE: This procedure also appears on page 3-25 of the "LaserJet 4 User's

Guide."

 1. On the front panel of the printer, press the Online button to switch

    the printer offline.

 2. Press the Menu button five times so [CONFIG MENU] appears in the LCD

    display.

 3. Press the Item button once so [MP TRAY= ] appears in the LCD display.

 4. Press the +/- button until [MP TRAY=CASS] appears.

 5. Press the Enter button so [MP TRAY = CASS*] appears. This enters your

    choice.

 6. Press the Online button to switch the printer online.

 7. Press the Online button to reset the printer and switch it offline.

 8. Press the Shift+Reset buttons to reset the printer to factory default

    settings.

 9. Press Online to switch the printer online.

10. Press the Paper Size button. [MP TRAY = ...] appears in the LCD

    display.

11. Press the +/- button until the paper size you have loaded in the MP

    tray appears.

12. Press the Enter button to lock your choice.

13. Press the Online button to switch the printer online.

HOW TO CONFIGURE THE OPTIONAL ENVELOPE FEEDER

=============================================

When the optional envelope feeder is installed, the printer briefly

displays [EE TRAY = COM 10] when you turn on the printer. After about 15

seconds, the display changes to [00 READY]. To reconfigure the envelope

feeder, you must make the changes before the display changes to [00 READY].

If the display changes to [00 READY] before you reconfigure the envelope

feeder, turn off the printer then turn it on again (or remove the envelopes

from the feeder and then replace them) to display the [EE TRAY = COM 10]

message again.

1. Make sure the envelope feeder is properly installed.

2. Restart the printer by turning it off and then on.

   -or-

   Reset the envelope feeder by removing the envelopes from the envelope

   feeder and then putting them back.

   The printer displays [EE TRAY = COM10] (or another envelope size).

3. On the front panel of the printer, press the +/- button until your

   envelope size displays. The possible choices are COM 10, Monarch, C5,

   DL, and B5.

4. When your envelope size is displayed, press the Enter key to lock your

   choice.

5. Press the Online button.

SAMPLE PRINTING SCENARIOS

=========================

This section describes the results of a wide variety of printing

configurations. All the scenarios use version 1.27 of the HP LaserJet 4/4M

driver and Word 6.0 for Windows. In all cases, a COM 10 size envelope is

printed from the Envelopes And Labels dialog box. (To open this dialog box,

choose Envelopes And Labels from the Tools menu.) All modifications to

Paper Source settings are done by choosing the Options button in the

Envelopes And Labels dialog box and then selecting the Printing Options

tab.

No Optional Envelope Feeder Installed

-------------------------------------

Scenario 1

----------

Configuration:

 - Letter tray is installed

 - MP tray paper size is configured for COM 10 size envelopes

 - Printer driver Paper Source is set for Auto Select

A. Printing an envelope with the Paper Source set to Manual Feed

   Results:

   - Printer goes offline and displays [ME FEED COM 10] error.

   1. Load an envelope in the MP tray.

   2. Press online to print the envelope from the MP tray.

B. Printing an envelope with the Paper Source set to Paper Cassette

   Results:

   (With the MP tray empty)

    - Printer goes offline and displays [MP LOAD COM 10] error.

   1. Load an envelope in the MP tray.

   2. Printer automatically pulls envelope from the MP tray.

   (With an envelope loaded in the MP tray)

    - Printer automatically pulls envelope from the MP tray without going

      offline.

C. Printing an envelope with the Paper Source set to Lower Cassette

   Results: Same as Paper Cassette (Scenario 1B above)

D. Printing an envelope with the Paper Source set to MP Tray

   Results: Same as Paper Cassette (Scenario 1B above)

E. Printing an envelope with the Paper Source set to Envelope Feeder

   Results: Same as Paper Cassette (Scenario 1B above)

F. Printing an envelope with the Paper Source set to Auto Select

   Results: Same as Paper Cassette (Scenario 1B above)

G. Printing an envelope with the Paper Source set to Default Tray

   Results: Same as Paper Cassette (Scenario 1B above)

Article truncated.


Troubleshooting HP LaserJet Printing Under Windows 3.1

Article ID: Q84036

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

If an HPPCL-supported printer, such as a Hewlett-Packard (HP) LaserJet

printer, does not print correctly, follow the steps in this article to

troubleshoot the problem.

MORE INFORMATION

================

 1. Verify that there is a SET TEMP statement in the AUTOEXEC.BAT

    file. Verify that the directory that SET TEMP references actually

    exists, and that at least 2 MB of free space exists on that drive.

    If you are using a temporary swap file, check this value from

    inside Windows to ensure that you have enough disk space after the

    temporary swap file has been created. You may need more disk space

    if you are using applications that create their own temporary

    files. Aldus PageMaker, for example, can create several megabytes

    of temporary files when it is working with large documents.

 2. Make sure the correct printer driver is installed for your

    printer. To find the default printer, choose the Printers icon in

    Control Panel. To check the printer driver version number, choose

    the Setup button, choose the Options button, and then choose the

    About button. If you are using an HP III printer (HPPCL5A.DRV),

    the About box should say:

       version 31.x.xx for Windows 3.1

    If you are using an HP II or earlier printer, the About box should

    say:

       Universal Driver version 3.1

           HPPCL version 1.1

    You can check the Windows Driver Library (WDL) for possible

    updated drivers for your printer. For more information about the

    WDL, query on "Q82006" in the Microsoft Knowledge Base.

 3. Make sure the Printer Time Out (seconds) value is set as follows:

       Option                 Setting

       ------                 -------

       Device not selected:   15

       Transmission retry:    45

    These can be set by choosing the Printers icon in Control Panel.

    These settings may need to be increased to 30 and 120 or higher

    for printing complex graphics images from some applications such

    as Arts and Letters, or when printing over a network.

 4. Check your printer settings in Control Panel. Choose the Setup

    button and make sure the graphics resolution is set to 300 dots

    per inch (dpi) for testing. You should see more fonts available in

    Windows applications when the resolution is set to 300. TrueType

    fonts may not show up at lower resolutions. Keep in mind that when

    Windows version 3.0 is upgraded to Windows version 3.1, printer

    driver settings are often reset to their defaults.

 5. Check the available memory on the printer. Memory problems can

    occur when printing large files, such as Microsoft Excel for

    Windows charts, if the HP LaserJet has limited memory. In Excel,

    the chart may only partially print. Make sure that the memory

    setting you have selected in Control Panel matches the amount of

    RAM installed in your printer.

 6. When the printer driver is properly configured, test the

    configuration by attempting to print a simple line of text from

    Windows Write. Progress to printing bigger documents with graphics

    pictures/images.

 7. If you are having problems printing TrueType fonts, try selecting

    the Print TrueType As Graphics option. To change this setting,

    choose the Setup button, choose the Options button, and select the

    Print TrueType As Graphics check box.

 8. Disable third-party printing software: If you are experiencing

    general protection (GP) faults or corrupt output while using

    Publisher's Power Pack, try disabling it.

 9. If you are not getting any output, try disabling the Fast Printing

    Direct To Port option. To do this, run Control Panel, choose the

    Printers icon, choose the Connect button, and clear the Fast

    Printing Direct To Port check box. If you cannot print with Fast

    Printing Direct To Port disabled, try printing to the hard disk

    instead of the port. To do this, run Control Panel and choose the

    Printers icon. Choose the Connect button, and select FILE: as the

    port. You will be prompted for a filename. Type a name such as

    TEST.PRN. Exit to MS-DOS and copy the file to the port. The

    following syntax will copy a printer output file called TEST.PRN

    to the default parallel printer port, usually LPT1.

       copy test.prn prn

    If Windows prints correctly, the problem is in communication

    between Windows and the printer. If the printout is still

    incorrect or absent, the problem is the printer driver. It may be

    the wrong version, incorrectly configured, or corrupt or damaged.

10. Check the BIOS address for the port being used. If the BIOS is

    setting the incorrect value for the port address, Windows will not

    be able to print. For more information on this subject,

    query on the following words in the Microsoft Knowledge Base:

       cannot and print and port and address and BIOS

11. Determine if the LaserJet is physically connected to the

    computer's parallel or serial port. If it is not, try physically

    attaching the printer to the computer for testing purposes. Switch

    boxes or networks can be the source of the problem. For more

    information on this subject, query on the following words in the

    Microsoft Knowledge Base:

       switch and boxes and troubleshooting and printing and networks

12. If no output or poor output still occurs, check the cable (perhaps

    try another) and check the hardware documentation for proper

    configuration.

Other Considerations

--------------------

The following is a list of less likely solutions; however, these may

correct the problem if you are experiencing printing problems:

 - Make sure you are using a supported operating system. If your

   hardware manufacturer has an OEM version of MS-DOS, your system may

   require that version of MS-DOS. For example, some COMPAQ machines

   may require COMPAQ MS-DOS instead of MS-DOS.

 - Remove all terminate-and-stay-resident (TSR) programs and device

   drivers that are not absolutely essential to the system's operation

   from the AUTOEXEC.BAT and CONFIG.SYS files, then restart the

   computer. It is possible for some TSR programs to interfere with

   Windows communication with the hardware.

 - If you experience printer problems after upgrading to Windows 3.1,

   open a document saved under Windows 3.0, open the application's

   Printer Setup dialog box and select a Windows 3.1 printer. Save,

   close, and reopen the document. The file should now print

   correctly. Some applications, such as Ami Pro and Microsoft

   PowerPoint for Windows, save printer-specific information in

   individual document files. You will need to perform this procedure

   for each document saved in this type of application.

If you cannot print from MS-DOS, contact your hardware manufacturer.

Additional reference words: gpf 3.10 trouble shoot HPPCL HPCL5A UNIDRV.EXE

HPQJET.EXE 3.11


HP LaserJet II Problem History and Troubleshooting Guide

Article ID: Q98879

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD,

   2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

This article lists the printer drivers available for Hewlett-Packard

(HP) LaserJet Series II printers (that is, the HP Series II, IID, IIP,

and IIP Plus) for printing from the Microsoft Windows operating system

version 3.1. The article lists the following information for each

printer driver:

 - Name and version of the printer driver

 - LaserJet model(s) supported by the driver

 - Fonts supported

 - Problems or limitations of each driver

 - Recommendations for optimal use with Windows version 3.1

MORE INFORMATION

================

NOTE: All drivers listed are supplied by Microsoft for use with

Windows version 3.1. You can obtain an updated printer driver from the

Windows Driver Library (WDL). For information about obtaining the WDL,

query on the following words in the Microsoft Knowledge Base:

   wdl.txt and obtain and msdl and win31

HP LaserJet Series II Version 1.1 (HPPCL.DRV)

---------------------------------------------

Models:     HP II, IIP, IIP Plus, IID

Fonts:      Internal, Cartridges, TrueType

Problem 1:  Missing text or graphics when printing in landscape

            orientation.

Recommend:  Update to the HPPCL.DRV version 2.1.

Problem 2:  Font-width problems using the B cartridge.

Recommend:  Update to the HPPCL.DRV version 2.1.

Problem 3:  Cannot print white text on a black background.

Recommend:  HPPCL level 4 does not support the printing of white text

            on a black background. See Notes section below.

Problem 4:  Size 6 3/4 envelopes do not print correctly.

Recommend:  Update to the HPPCL.DRV version 2.1.

HP LaserJet Series II Version 2.0 (HPPCL.DRV)

---------------------------------------------

Models:     HP II, IIP, IIP Plus, IID

Fonts:      Internal, Cartridges, TrueType

Corrections

-----------

 - Added a 512-kilobyte memory configuration for the HP LaserJet

   Series II.

Problem 1:  Cannot print in duplex mode on a LaserJet Series IID.

Recommend:  Update to the HPPCL.DRV version 2.1.

Problem 2:  Missing text or graphics when printing in landscape

            orientation.

Recommend:  Update to the HPPCL.DRV version 2.1.

Problem 3:  Font-width spacing problems on the B cartridge.

Recommend:  Update to the HPPCL.DRV version 2.1.

Problem 4:  Cannot print white text on a black background.

Recommend:  HPPCL level 4 does not support the printing of white text

            on a black background. See Notes section below.

Problem 5:  Size 6 3/4 envelopes do not print correctly.

Recommend:  Update to the HPPCL.DRV version 2.1.

HP LaserJet Series II Version 2.1 (HPPCL.DRV), dated 10/08/92

-------------------------------------------------------------

Models:     HP II, IIP, IIP Plus, IID

Fonts:      Internal, Cartridges, TrueType

Corrections

-----------

 -  Size 6 3/4 envelopes print correctly.

 -  Font spacing problems with the B-Cartridge corrected.

 -  Corrects duplex printing problems with the LaserJet IID.

Problem 1:  Cannot print white text on a black background.

Recommend:  HPPCL level 4 does not support the printing of white text

            on a black background. See Notes section below.

Notes

-----

To print white text on a black background on HP LaserJet Series II and

compatible printers, use one of the following procedures:

Procedure 1

-----------

1. In the Format Border dialog box, select Dk Blue from the Background

   and Foreground lists instead of Black.

2. Apply White color character formatting to the text.

3. From the File menu, choose Print Setup. Choose the Setup button.

4. Choose the Options button.

5. Select the Print TrueType As Graphics check box and choose OK

   twice.

Procedure 2

-----------

Add the following line to the [Microsoft Word 2.0] section of your

Windows WIN.INI file:

   SlowShading=Yes

With this setting, Word uses the Windows graphics device interface

(GDI) to do the shading instead of sending a printer escape code.

REFERENCES

==========

"Microsoft Word for Windows User's Guide," version 2.0, pages 377-379

Additional reference words: w4wprint 2.00 2.00a 2.00a-CD 2.00b 2.00c

ttf true type laser jet Hewlett Packard tshoot hpii hpiid hpiisi hpiip


READ.ME File from Canon BJC-600 Version 1.00 Printer Driver

Article ID: Q108777

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

This article contains the READ.ME file for the Canon BJC-600 version

1.0 printer driver.

MORE INFORMATION

================

Copyright 1993 Canon Information Systems, Inc., Canon Inc.

BJC-600 Windows Printer Driver Version 1.0 READ.ME File

-------------------------------------------------------

June 1993

*************************************************************************

Congratulations on your purchase of the Canon Color Bubble Jet Printer

BJC-600. We are sure you'll appreciate its exceptional print quality

using both color and black inks, flexible paper handling, fast printing

speed, and trouble-free operation.

As with most software and hardware products, information is made available

after the development of the manual. Updated information regarding the

BJC-600 is provided in this readme file. Should the information in this

readme file be inaccurate or you require further explanation, please

contact Canon's Help Desk at 1-800-423-2366.

Printing Envelopes

==================

When printing envelopes with the BJC-600 and the auto-sheet feeder, move

the paper thickness selection lever on the auto-sheet feeder to the forward

position. This will result in the best paper handling for envelopes. Also,

make sure to print with the option 'Print Current Page' or set the print

range to be from '1' to '1'. This will ensure that the application will

not prompt you to insert a second envelope after printing.

Windows System Options

======================

When setting up your Windows system to print with the BJC-600, please

consider the following options to optimize your printing performance.

 - Fast Printing Direct to Port: This option, available from within

   Printers in the Windows Control Panel, should always be ON for

   best printing results.

 - Use DOS 5.0 or higher & HIMEM command to make 550 K of 'real' memory

   available.

 - Ensure a minimum of 4 to 8MB of permanent Windows SWAPFILE.

 - Increase your RAM memory to more than 8MB. Increasing RAM memory will

   result in faster printing and reduce compatibility problems with

   applications. If you must print in a low memory situation, and are

   having problems with your application, try turning off screen-matched

   color or reducing resolution to correct the problem.

 - ATI display driver. If you are using ATI's display driver version 1.5

   and are experiencing problems when printing, do the following:

   1. Run the program "FlexDesk Control Panel" supplied with your ATI

      driver.

   2. Click on the "Advanced..." button on the main dialog.

   3. Select "Off" for the "Device Bitmaps" selection.

   4. Press "Ok" to exit "FlexDesk Advanced Settings" dialog.

   5. Press "Ok" to exit "FlexDesk Control Panel".

   6. You will be prompted to restart Windows. Press "Yes" to this query.

Operation under Windows 3.0

===========================

If you are installing the BJC-600 driver under Windows 3.0 and you wish

to use its on-line help, you need to manually copy a newer version of the

file WINHELP.EXE from the BJC-600 Installation diskette to your Windows

directory. For instance, if your Windows directory is C:\WINDOWS and

your BJC-600 Installation diskette is in drive A:, under DOS you would

type:

   copy a:\winhelp.exe c:\windows

Alternatively, you can use the Windows file manager to copy this file.

Application Notes

=================

This section contains the latest information about using your BJC-600

with various Windows application programs.

Corel Draw 3.1 (Corel Corp.)

----------------------------

If a print job is canceled from within Corel Draw 3.1, an extra page may

be ejected from the printer after the canceled job is ejected.

Excel 4.0 (Microsoft)

---------------------

In Excel, changes to the Page Setup in the Print menu do not take effect

immediately. After closing Page Setup, re-open the dialog box and select

the same options again to ensure that Excel recognizes the change and

implements it.

Freelance Graphics 1.0 (Lotus Development Corp.)

------------------------------------------------

When printing grayscale documents from Freelance, gradients used in the

document may appear as solid colors. This is due to a problem in

Freelance 1.0.

Image-In 3.1a (Image-In Corp.)

------------------------------

When printing .bmp images from Image-In 3.1a, the file may be printed

upside down when Portrait orientation is selected. When printing from

Image-In and using the Fit to Page option and Landscape orientation,

some horizontal lines may appear in the output. Try scaling the image

with the BJC-600 driver rather than using Fit to Page.

IntelliDraw 1.0 (Aldus Corp.)

-----------------------------

When printing with IntelliDraw in low memory conditions, IntelliDraw may

cause a general protection fault error. Try increasing the RAM memory to

greater than 4MB.

Persuasion 2.0 (Aldus Corp.)

----------------------------

When printing from within Persuasion, a white line may appear across the

page. This is due to a problem in Persuasion.

PhotoFinish 2.0 (Zsoft)

-----------------------

PhotoFinish has an option within its printer setup called 'Use PhotoFinish

halftone'. This option should not be used with the BJC-600 printer.

Always select 'Use Printer's Halftone' when printing from PhotoFinish.

PhotoStyler 1.1a (Aldus Corp.)

------------------------------

When printing using the Fit to Page option within PhotoStyler, the bottom

and right sides of the document may sometimes be cut off. Try scaling the

image with the BJC-600 driver rather than using Fit to Page. Also, multiple

copies cannot be printed from within PhotoStyler. Each copy must be printed

individually. This is due to the fact that the application is not correctly

communicating with the printer driver about how to print multiple pages.

Picture Publisher 3.1 (Micrografx)

----------------------------------

When printing a color image from Picture Publisher using Black & White

print mode within the BJC-600 driver, the Intensity control does not

function. This is due to a problem in Picture Publisher.

Ventura Publisher 4.01 (Ventura)

--------------------------------

When importing PCX files into Ventura, the file will be printed as

grayscale even if it contains color data. This is due to a problem with

Ventura Publisher 4.01.

Word 2.0 (Microsoft Corp.)

--------------------------

When printing envelopes from Word 2.0, the message 'The margins of section

1 are set outside the printable area of the page. Do you want to continue?'

may appear. Click OK and the envelope will print correctly.

WordPerfect 5.2 (WordPerfect Corp.)

-----------------------------------

When printing with WordPerfect in low memory conditions, some graphic

elements may not appear on the printed page that are present in the

document or they may print as grayscale rather than color. This can

be solved by lowering the resolution of the print, lowering the color

depth, turning off screen-matched color, setting the "Fast Graphics

Printing" option off within WordPerfect's Print Preferences, or

increasing the RAM memory of your computer. The message 'The Windows

printer driver did not accept the requested paper size. Document will

print on paper size the printer did not select.' may appear when

printing envelopes from WordPerfect. The envelope will still print

correctly.

Works 2.0 (Microsoft)

---------------------

Due to a problem within the printing mechanism of Works, make sure

you change the BJC-600's print resolution, color format, paper size,

media type, paper source, print quality, and Landscape/Portrait

orientation using Printers from the Control Panel. If Works is

launched, and any of the settings previously mentioned is changed

from within Works, the output from the BJC-600 will not be correct.

Additional reference words: gpf win31 3rdparty 3.10 3.11


Troubleshooting Print-Sharing Devices

Article ID: Q84491

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

Microsoft Windows supports printing in the following hardware

configurations:

 - A printer connected directly to a supported LPT or COM port

 - A printer connected to a network print server on a supported

   network

It is possible to print using print-sharing devices or switch boxes,

although this is untested and unsupported by Microsoft. This article

discusses some of the problems Windows is faced with when printing through

these devices.

MORE INFORMATION

================

There are two types of print-sharing devices:

 - Manual switch boxes

 - Electronic switch boxes

Manual Print-Sharing Devices

----------------------------

Manual print-sharing devices require that you manually move a switch

or dial to select one printer or another. These devices are sometimes

referred to as AB boxes. The main difficulty associated with manual

switch boxes is that they may not pass through all the pin connections

that Windows needs when it normally prints.

Electronic Print-Sharing Devices

--------------------------------

Electronic print-sharing devices electronically poll each connected

communications line (LPT ports or more commonly COM ports) for a short

period of time; if no handshake is made (no response), the next port

is polled. If a handshake is made, the port is monitored until no more

data is being sent, then the next port is polled. The two most common

problems with these devices are:

1. They may not pass through all the pin connections that Windows

   needs when it normally prints.

2. The polling rate or type of handshaking may need to be adjusted to

   work with Windows.

If you are having problems when attempting to print from Windows with

one of these devices, try the following:

 1. Can you print from MS-DOS? If not, then contact the manufacturer of

    the print-sharing device. To test printing from MS-DOS:

    a. At the MS-DOS prompt, type the following:

          copy autoexec.bat lpt1

       Note: Substitute the port being used for the LPT1 entry above.

       This will work for all printers except PostScript printers.

       For PostScript printers, type the following at the MS-DOS

       prompt:

          copy c:\windows\system\testps.txt lpt1

       Note: Substitute the port being used for the LPT1 entry above.

 2. Disable Print Manager:

    a. Run Control Panel and choose the Printers icon.

    b. Clear the Use Print Manager box.

 3. Disable the Fast Printing Direct to Port option:

    a. Run Control Panel and choose the Printers icon.

    b. Choose the Connect button.

    c. Clear the Fast Printing Direct To Port check box.

 4. If you are on an unsupported network, and you have installed

    Windows for a network, you may need to disable the Print Network

    Jobs Directly and Update Network Display options:

    a. Run Print Manager.

    b. Choose Options and Network Settings.

    c. Clear the check boxes for Print Network Jobs Directly and

       Update Network Display.

 5. If you are printing to a Hewlett-Packard (HP) LaserJet or

    compatible, you may have to print TrueType fonts as graphics:

    a. Run the Control Panel and choose the Printers icon.

    b. Choose the Setup button, then the Options button.

    c. Select the Print TrueType As Graphics box.

 6. If the switching box uses COM ports, try setting Windows to use

    hardware handshaking:

    a. Run Control Panel and choose the Ports icon.

    b. Select the port being used and choose the Settings button.

    c. In the Flow Control list box, select Hardware.

    d. Choose the OK button, then the Close button.

 7. Print to the port called LPT1.DOS (or LPT1.OS2 if it exists):

    a. Run Control Panel and choose the Printers icon.

    b. Choose the Connect button and select the LPT1.DOS port.

    c. Choose the OK button, then the Close button.

    d. Start Write and type several lines of text and change the

       font size and style.

    e. Print the Write document.

    If you are working with a COM port, you must add a COM1.DOS (or

    COM2.DOS) port to your WIN.INI file:

    a. Edit the WIN.INI file with a standard ASCII text editor (such

       as Notepad.

    b. Locate the [ports] section and add a new line:

          COM1.DOS=

    c. Save changes and restart Windows. You will now have a port

       option called COM1.DOS. Print the Write document to this port.

    COM3 and COM4 normally share IRQs with COM1 and COM2, respectively.

    They may not be available because of this. If your hardware

    supports having each COM port on a unique IRQ, then COM3 and COM4

    should be usable.

 8. If the print-sharing device traps or captures a COM port, try

    using the MS-DOS MODE command to set up the COM port and redirect

    the LPT port to the COM port:

    a. Edit the AUTOEXEC.BAT file with a standard ASCII text editor

       (such as Notepad) and add the following lines:

          MODE COMx:9600,n,8 (where x = 1, 2, 3, or 4)

          MODE LPT1:=COMx: (this routes LPT1 to COMx)

    b. Restart your system and then restart Windows.

    c. Select the LPT1.DOS (or the LPT1.OS2) port again and try to

       print.

    Note: This is a workaround and may not function under all printing

    conditions.

 9. Print to the FILE: port and then copy the output to the printer.

    a. Run Control Panel and choose the Printers icon.

    b. Choose the Connect button, and select the port called FILE:.

    c. Choose the OK button, then the Close button.

    d. Start Write.

    e. Type several lines of text, and choose Print from the File menu.

    f. Choose the OK button.

    g. When asked for a filename, type C:\OUTPUT.PRT, and choose the

       OK button.

    h. Choose the MS-DOS Prompt icon and type the following command:

          copy c:\output.prt lpt1

     NOTE: Substitute the port being used for the LPT1 entry above.

    If this works, the printing problem is occurring in one of the

    following areas:

     - The BIOS table

     - The I/O card (LPT, COM, other)

     - The cable

     - The print-sharing device

10. Quit Windows and run the MS-DOS Debug program to inspect the BIOS

    table for the correct address:

    a. Type "debug" (without the quotation marks) and press ENTER.

    b. At the minus prompt (-), type "d40:0" (without the quotation

       marks) and press ENTER.

       The following appears:

          0040:0000  F8 03 F8 02 E8 03 E8 02-78 03 78 02 00 00 00 00

                     COM1  COM2  COM3  COM4  LPT1  LPT2  LPT3

       The addresses above are the industry standard addresses for

       nonredirected ports. (Debug does not show the port names above).

11. If you are using an electronic print-sharing or switching box, try

    slowing the polling rate it uses or the time-out setting that it

    uses. Refer to the manual or the manufacturer of this device for

    instructions on how to do this.

12. If you still cannot print, remove the switching box and connect

    the printer directly to the computer. If it prints correctly, then

    contact the manufacturer of the print-sharing device for

    additional information on how to adjust the device to work in the

    Windows environment.

Additional reference words: 3.00 3.00a 3.10 tshoot buffalo black 3.11

switchbox printsharing printshare telephone pinout true type


Incorrect Form Feed Printing Nonstandard Page Using ESCP2.DRV

Article ID: Q84888

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c, 6.0, 6.0a

----------------------------------------------------------------------

SYMPTOMS

========

In Word for Windows, running under Microsoft Windows 3.1, if you print

labels or any other custom page size using the Epson ESCP2.DRV printer

driver version 1.0, Word sends a form feed at the wrong location. For

example, Word may send a form feed after only three labels print; or Word

may send a form feed that causes the printing to start too far up or down

on the page.

CAUSE

=====

The ESCP2.DRV printer driver cannot print custom page sizes. It prints

correctly only when you use standard page sizes.

WORKAROUND

==========

Use an alternate printer driver (EPSON24.DRV) and format your document

using the following instructions:

1. When you choose Page Layout from the Format menu and select the

   Paper Source option, Tractor MUST be selected for the First Page and

   Other Pages settings. No other setting works correctly when you are

   print merging labels.

   To print labels, a custom page size is set in your Word for Windows

   main print merge document. For example, if you use Avery label No.

   4145, the page length is set to three labels. If you set the paper

   source to a non-tractor option, Word for Windows sends a form feed

   after each 3-label page.

2. For labels, you must not include more than the maximum number of lines

   of text, which you can calculate using the following formula:

      n = (72/L)*h

   where n is the maximum number of lines per label (round down to the

   nearest whole number), L is the line spacing in points, and h is the

   height of the label in inches.

   For example, if you are using 1-inch-high labels (h=1) and 12-point line

   spacing (L=12), the maximum number of lines per label is six (n=6).

3. Your main print merge document should be only one page long. If you

   choose Print Preview from the File menu, only one page should be

   displayed. If additional or blank pages are displayed, blank

   paragraphs, section breaks, or page breaks may appear at the bottom

   of your document.

Additional reference words: 2.00 2.00a 2.00a-cd 2.00b 2.00c 6.00 6.00a

w4wmerge w4wprint pmh maillbl.dot dot-matrix Actionprinter AP 3250

ActionPrinter AP 5000 ActionPrinter AP 5500 LQ-100 LQ-570 LQ-870 LQ-1070 LQ-

1170 SQ-870 SQ-1170 skip skipped skipping


Installing the HP HP560C Printer Driver

Article ID: Q116173

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

--------------------------------------------------------------------

You cannot install the new Hewlett-Packard (HP) 560C printer driver by

running Windows Control Panel, choosing the Printers icon, and choosing

Unlisted Or Updated Printer.

According to HP, you can install the 560C printer driver by choosing Run

from the File menu in Program Manager, typing "a:\hpsetup.exe" (without the

quotation marks), and then choose OK. For more information about installing

the 560C printer driver, contact HP.

The HP BBS is 208-344-1691 and the filename is D5WN31.EXE.  The file date

is 5/9/94 and it installs properly for WFW 3.11.  It doesn't replace

printman.exe or commctrl.dll, even though the HP dates are newer. The HP

installation HPSETUP.EXE from the file D5WN31.EXE will not let you

configure for more than one LPT port for any of the individual printer

drivers that are supplied with D5WN31.EXE.

Additional reference words: 3.10 hpsetup win31 wfw wfwg 3rdparty


"Windows Cannot Print..." Error Using CCOM Fax Printer Driver

Article ID: Q111275

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, version 6.0

-------------------------------------------------------------------

SYMPTOMS

========

The following error message may occur if you send a fax from Word for

Windows using the CCOM fax board, which is supplied with The Complete

Communicator, a program manufactured by The Complete PC:

   Windows cannot print due to a problem with the current printer setup

This error occurs more frequently if your fax contains a graphics image.

CAUSE

=====

The Complete PC has confirmed that this is a problem with the printer

driver supplied with the CCOM fax board. This board has been discontinued,

and the company has no plans for updating the driver.

WORKAROUNDS

===========

NOTE: The workarounds provided below are from The Complete PC technical

support. Microsoft has not tested these procedures. According to The

Complete PC technical support, these workarounds produce best results if

your fax contains only text. If the fax contains a graphic, the results may

be less reliable. In other words, these are partial workarounds at best.

Method 1: Fax Directly from Word Through the COM Port

-----------------------------------------------------

You can fax directly from Word 6.0 using the RapidFax printer driver, which

is supplied with The Complete Communicator, using the following

instructions:

1. Use the Printers icon in Windows Control Panel to install the RapidFax

   printer driver (if necessary) and select it as the default Windows

   printer driver.

2. Connect it to the COMx port where your fax board is installed.

3. Quit and restart Windows.

4. Start Word and print a document. It should fax correctly, with no

   error message.

Method 2: Convert the RAPIDFAX.DOC Macros to Word 6.0 Format

------------------------------------------------------------

RAPIDFAX.DOC contains WordBasic macros that assign a Rapid Fax command to

the File menu in Word. When you choose the Rapid Fax command, the macro

faxes the current document. The RAPIDFAX.DOC macros are Word 1.x macros, so

you must first convert them in Word 2.x before you can open them in Word

6.0. If you do not have Word 2.x, use Workaround 1 above instead.

1. Open RAPIDFAX.DOC in Word 2.x to convert the macros from Word 1.x

   format. Save the file in Word 2.x file format.

2. Quit Word 2.x and start Word 6.0.

3. Open RAPIDFAX.DOC.

4. From the File menu, choose Templates, then choose the Organizer button.

5. Copy the RAPIDFAX.DOC macros to the desired template (copy them to

   NORMAL.DOT to install them as global macros), then choose the Close

   button.

6. From the File menu, choose Save All. Choose Yes when Word asks if you

   want to save the Word 2.x macros in Word 6.0 format.

7. To fax a document, open it and then choose Rapid Fax from the File menu

   and follow the instructions in the dialog boxes that appear.

MORE INFORMATION

================

The CCOM and The Complete Communicator products included here are

manufactured by The Complete PC, a vendor independent of Microsoft; we

make no warranty, implied or otherwise, regarding these products'

performance or reliability.

If you have questions or need more information, contact The Complete PC.

Additional reference words: 6.00 w4wprint thirdparty 3rdparty 3rd-party

third-party boca 3.10 3.11


Printing on Unsupported UNIX-Based Networks (Windows)

Article ID: Q84184

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you print to an unsupported UNIX-based network, such as PC-NFS,

through Microsoft Windows version 3.1, the print job may fail.

CAUSE

=====

Printing problems in a network installation have a variety of causes.

Follow the troubleshooting steps in this article to locate the problem and

correct it.

WORKAROUND

==========

There are a variety of utilities that connect MS-DOS machines to UNIX

machines, where the UNIX system is a file and printer server. Usually, the

MS-DOS client runs a TCP/IP terminate-and-stay-resident (TSR) program that

redirects all printing to a parallel port to the UNIX machine. There are

several things to consider if you have trouble printing from Windows.

1. Start the network redirector from MS-DOS before you start Windows.

2. If Windows was installed or upgraded with the network running, then

   Windows sees it and Print Manager selects the Update Network Display

   and Print Net Jobs Direct check boxes. These two check boxes should

   NOT be selected. Run Print Manager and choose Network Settings from

   the Options menu, then clear the appropriate check boxes.

3. You should run the Control Panel, choose Printers, and select the

   port LPT1.DOS (or LPT1.OS2 if this Windows installation was

   upgraded from Windows 3.0 to 3.1):

   a. Run Control Panel and choose Printers.

   b. Choose the Connect button and choose Port LPT1.DOS.

   c. Choose OK and then choose the Close button.

   NOTE: Clearing the Fast Printing Direct To Port check box doesn't

   allow the system to print, you must choose LPT.x for the port.

4. If you are printing to a PostScript printer, add the following line

   to the WIN.INI file's [modelname,port] section:

      CTRLD=0

   An example of the [modelname,port] section would be:

      [Apple LaserWriter II NTX,LPT3]

   This strips the CTRL+D used for resetting the printer from the

   print job because UNIX-based networks consider the CTRL+D to be an

   end of file character.

NOTE: At the MS-DOS level or in an MS-DOS application run from Windows, you

may not see the print job until the application is exited. For example, run

WordPerfect and send a print job. Nothing happens until WordPerfect is

exited or the WordPerfect Shell command is used to go out to MS-DOS. This

is because the redirector does not know when the print job has actually

ended. Turning off the Print Net Jobs Direct box in Print Manager and

switching back to LPT1 corrects the problem.

Additional reference words: 3.10 tcpip tops stika pcnfs sun eof word

perfect dos pc nfs control sitka kbnetwork black square rip ^d linotronic

3.11 hangs current error locks locked Winword pcnfs pc-nfs


TrueType Fonts Print Incorrectly on HP DeskJet 500

Article ID: Q100180

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SYMPTOMS

========

If you print TrueType fonts to a Hewlett-Packard (HP) DeskJet 500 printer,

the printed page may contain garbage lines, blocks, and characters.

CAUSE

=====

This problem occurs if you use the original HP DeskJet 500 driver that

ships with Windows 3.1 (HPDSKJET.DRV version 1.1) with UNIDRV.DLL file

(version 3.1.2) contained on the Windows Driver Library (WDL).

RESOLUTION

==========

You can correct this problem by updating HPDSKJET.DRV to the new version

(version 2.1) contained on the WDL.

STATUS

======

Microsoft has confirmed this to be a problem with the HPDSKJET.DRV version

1.1 included with Windows 3.1. This problem does not occur in later

versions of the driver or Windows.

MORE INFORMATION

================

The UNIDRV.DLL file is used by many of the drivers in Windows 3.1 and by

many of the updated drivers contained on the WDL. If a driver that uses the

newer UNIDRV.DLL is installed and the original DeskJet 500 driver that

ships with Win 3.1 is not updated, the above problem occurs.

Changing resolution from 300dpi to 150dpi will allow printing without the

extra characters. Change resolution from Printers Control Panel, choose

Setup and change resolution.

Additional reference words: 3.10 blocks bars garbage desk jet true

type vertical win31 updated characters random barcode


HP LaserJet III Problem Summary and Troubleshooting Guide

Article ID: Q96869

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c, 2.0c-CD

----------------------------------------------------------------------

SUMMARY

=======

This article lists the printer drivers available for printing from

Microsoft Windows version 3.1 to the Hewlett-Packard (HP) III family of

printers (that is, the HP IIID, IIIP, and IIISI). The article lists the

following information for each printer driver:

 - Name and version of the printer driver

 - LaserJet model(s) supported by the driver

 - Fonts supported by the driver

 - Problems or limitations of each driver

 - Recommendations for optimal use with Windows version 3.1

MORE INFORMATION

================

NOTE: All drivers listed are supplied by Microsoft.

Windows 3.1 HP LaserJet III Driver Version 31.3.89

--------------------------------------------------

Models:     HP III, IIID, IIIP, IIISI

Fonts:      Internal, cartridges, TrueType

Problem 1:  Printer Driver Version Different from Control Panel

Recommend:  Search for two HPPCL5A.DRV files and remove the one in

            the Word for Windows directory.

Problem 2:  HP LaserJet III Drivers May Cause Loss of System Resources

            during a print merge in Word for Windows.

Recommend:  Use HPPCL5MS.DRV version 2.1.

Problem 3:  Shaded Table Prints Vertical Gridlines on HP LaserJet

Recommend:  No workaround is available.

Problem 4:  White Text with Black Shading Prints as Black Text

Recommend:  Use the workaround below.

1. Select the text to be printed in the reverse color of the

   background.

2. From the Format menu, choose Character, select White from the Color

   box, then choose the OK button.

3. From the Format menu, choose Border, and choose the Shading button.

   Select the Custom option button, select Dk Blue under Background,

   then choose the OK button.

4. From the File menu, choose Print Setup, then choose the Setup

   button. Choose the Options button, select the "Print TrueType as

   Graphics" check box, then choose the OK button.

Problem 5:  Large File Size When Printing TrueType Fonts to a File

Recommend:  Use the workaround below.

If your printer prints TrueType fonts as rasterized graphic images,

the size of the print file may become very large because the

instructions for printing fonts as graphics are much longer than the

instructions for downloading TrueType or printer fonts.

In the printer driver setup box, select the "Use Printer Fonts for all

TrueType Fonts" check box. This setting causes your printer to

substitute printer-resident fonts for TrueType fonts and therefore

substantially reduces the print file size.

Windows 3.1 HP LaserJet III Driver (HPPCL5MS.DRV) Version 2.0

-------------------------------------------------------------

Models:     HP III, IIID, IIIP, IIISI

Fonts:      Internal, cartridges, TrueType

Problem 1:  Shaded Table Prints Vertical Gridlines on HP LaserJet

Recommend:  No workaround is available.

Problem 2:  Envelope Feeder Option Not Available on HP Series III

Recommend:  This problem was corrected in version 2.1.

Problem 3:  HPPCL5MS.DRV Causes General Protection (GP) Fault

            During Setup

Recommend:  This problem was corrected in version 2.1.

Windows 3.1 HP LaserJet III Driver (HPPCL5MS.DRV) Version 2.1

-------------------------------------------------------------

Models:     HP III, IIID, IIIP, IIISI

Fonts:      Internal, cartridges, TrueType

Corrections and Added Functionality:

1. A problem in the DevInstall code (which was added to upgrade over

   HPPCL5A) prevents you from installing the LaserJet III if the IIIP,

   IIID, IIISI, or IIISI PostScript printers are already installed. This

   problem was corrected in 2.1.

2. The GP fault that occurs in ExtDeviceMode on models other than the

   LaserJet III was corrected. This problem is caused by a mismatch of

   arrays between the code and the resources. The problem actually exists

   on both 286 and 386 machines, but it only appears on 286 machines due

   to differences in how the two kernels allocate memory.

3. A check for failure in LockResource in extremely tight memory

   situations was added.

4. Support for an envelope tray was enabled for the III and IIIP

   models.

Problem 1:  Shaded Table Prints Vertical Gridlines on HP LaserJet

Recommend:  No workaround is available.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.10

w4wprint HP III IIIP IIID IIIsi tshoot troubleshoot troubleshooting

hpIII gpf


Debugging NetWare Printing Problems in Windows

Article ID: Q63357

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1

--------------------------------------------------------------------

SUMMARY

=======

To debug printing problems from Microsoft Windows on a Novell NetWare

network, use the checklist provided in this article.

MORE INFORMATION

================

1. Do you have a valid SET TEMP statement?

   Windows cannot print correctly unless the DOS TEMP variable is

   set to a valid directory to which you have Create, Write, and

   Delete access privileges.

2. Are you using a proper Windows printer configuration?

   Verify that the correct Windows printer driver is installed and

   that the appropriate port is selected for output.

3. Do you have the correct NetWare shell version?

   Windows 3.0 and 3.0a require IPX.COM and NETx.COM version

   3.02a or later.

   Windows 3.1 requires IPX.COM version 3.1 and NETX.COM version 3.26.

   You can obtain the latest versions of these files from NetWare dealers,

   the Novell LANswer Technical Support group, or from the Novell area on

   CompuServe.

4. Is the Windows NetWare driver installed?

   Run the Windows SETUP utility icon from Program Manager and check

   that "Novell NetWare" is shown as the installed network driver.

   Windows is not able to print correctly on a Novell network if

   no network driver or an incorrect network driver is installed.

5. Is the workstation printing utility installed?

   Windows does not work properly with NetWare printing utilities

   that allow one workstation to print to a printer connected to

   another workstation. For proper Windows operation, the network

   printer must be connected to a server.

6. Are you using the proper NetWare print configuration?

   Windows requires proper NetWare print console configuration for

   successful printing on Novell networks. This configuration can

   be carried out in one of two ways. The best way is for the

   system administrator to verify that the server Print Console

   configuration is set correctly by using the supervisor PRINTCON

   utility.

   In PRINTCON, perform an Edit Print Job Configuration and make sure

   the following options are set. Options not listed are not relevant

   to proper Windows printing.

      PRINTCON Option          Setting

      --------------------------------

      Suppress Form Feed       Yes

      File Contents            Byte Stream

      Print Banner             No

      Auto Endcap              No

      Enable Timeout           No

   Windows always places a formfeed at the end of its print jobs.

   Suppress Form Feed should be set to Yes so NetWare does not add an

   additional formfeed, thus wasting a sheet of paper. Because Windows

   is printing bitmap graphics in almost all cases, File Contents must

   be set to Byte Stream to avoid NetWare's automatic expansion of tab

   characters. Byte values resembling tab characters occur randomly

   within bitmap graphic output; if these are expanded to spaces, the

   output will be garbled. Auto Endcap and Enable Timeout should be

   set to No to avoid NetWare timing out the print job while it is in

   progress. The Print Banner should be disabled to avoid garbled

   printing.

   For example, if these options are set to Yes and a Windows

   application takes too long to spool a portion of a print job in

   progress, NetWare could time-out the print job in the middle. If

   you experience fragmented or garbled print jobs, make sure these

   options are set correctly. If you cannot set these options globally

   by using the PRINTCON utility, you may specify them on your CAPTURE

   command line. A sample command line is as follows:

      CAPTURE NB NA TI=0 NFF NT

   In this example, the NB is used to specify that no banner page be

   printed, the NA (No Automatic endcap) option is the same as

   setting Auto Endcap to No in PRINTCON. TI=0 (TImeout) is the same

   as setting Enable Timeout to No. NFF (No Form Feed) is the same as

   Suppress Form Feed set to Yes in PRINTCON. NT (No Tab expansion) is

   similar to setting File Contents to Byte Stream.

   If you want to make these changes for individual users rather than

   for the system as a whole, the proper CAPTURE format may be placed

   in your login script by using SYSCON.

The Novell products included here are manufactured by vendors independent

of Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.00a 3.0 3.0a 3.10 3.11 kbnetwork tshoot


HP LaserJet 4 Version 3.1.26 Features and Corrections

Article ID: Q108778

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

This article contains text from the README.HP file on the Hewlett-Packard

(HP) LaserJet 4 series printer driver disk version 3.1.26.

MORE INFORMATION

================

***************************************************

Features of the HP LaserJet 4 Family Printer Driver

The Hewlett-Packard LASERJET 4 FAMILY PRINTING SYSTEM version

31.V1.26 includes support for the HP LaserJet 4/4M, 4L, 4ML,

4Si/4Si MX, & 4P/4MP printers and the following features:

Support for Graphics Quality

----------------------------

   For the LaserJet 4/4M, 4Si/4Si MX, and 4P/4MP at 600 dpi mode

   the driver supports 600, 300, and 150 dpi. For the LaserJet 4/4M,

   4L, 4ML, 4Si/4Si MX, and 4P/4MP, at 300 dpi mode the driver supports

   300, 150, and 75 dpi. The actual graphics resolution settings are

   denoted by the descriptive terms of High, Medium, and Low rather

   than the actual dpi.

Support for the Internal Intellifont Typefaces

----------------------------------------------

   All the internal Intellifont typefaces in the HP LaserJet 4/4M,

   4L, 4ML, 4Si/4Si MX, 4P/4MP printers are supported in the 19U symbol

   set.

Support for HP-GL/2

-------------------

   Support for HP-GL/2 is in the HPPCL5E PRINTER DRIVER. Under the

   Options Dialog in the Printer Setup, an option of "Graphics Mode" is

   available. Two options are present: HP-GL/2 or Raster. The first

   choice enables HP-GL/2 and raster printing which optimizes print

   performance. The second choice uses raster only. The default graphics

   mode is set to raster for the HP LaserJet 4L. The default mode is set

   to HP-GL/2 for the HP LaserJet 4/4M, 4ML, 4Si/4Si MX, and 4P/MP. Default

   settings for "Graphics Mode" optimize print speed for the given printer.

   If you encounter print difficulties in HP-GL/2 Graphics Mode, it is

   recommended that you change the mode to Raster and try your print job

   again. Additional information on this topic may be found in the help

   files that accompany this driver. Choose Help from the driver dialog

   screens or the HP font installer screens to access the HELP information.

Support for EconoMode (Supported by the LaserJet 4L, 4ML, and 4P/4MP)

---------------------------------------------------------------------

   Support for EconoMode is in version V1.20 or later within the

   Options Dialog. There are two options available, on or off. With

   EconoMode enabled the output will resemble draft mode, using fewer

   dots in order to conserve toner.

Support for Print Density

-------------------------

   (Supported by the LaserJet 4L, 4ML, and 4P/4MP)

   Print density support is provided in the Options Dialog. Adjust

   the density of the printer according to the desired density. The

   density range is one (lightest) to five (darkest). Dialog Support for

   REt. Another feature added to the Option Dialog is the REt (Resolution

   Enhancement technology) box. The options here are: Light, Medium, Dark,

   and Off for the HP LaserJet 4L, 4ML, and 4P/4MP. Printer Default,

   Light, Medium, Dark, and Off for the HP LaserJet 4/4M. Printer Default,

   ON, and OFF for the LaserJet 4Si/4Si MX. Dialog Support for Resource

   Saving (Supported only by LaserJet 4Si/4Si MX)   This feature, added

   to the main setup dialog box, allows the user to tell the printer

   driver how much memory is set aside for each printer personality

   (PCL and PostScript). This memory is used for saving printer resources

   between printer language switching. The range is 0KB to 99900KB.

Version Information Resources

-----------------------------

   This feature in version 31.V1.20 and later, added to the printer

   driver and its dynamic link libraries, helps eliminate a possible

   mismatch of driver and driver resource files when installing previous

   drivers. If a potential mismatch is detected during driver

   installation, a dialog box that contains a warning is displayed.

Custom Media Size

-----------------

   Custom Media is also supported by this driver for the HP LaserJet

   4ML and 4P/4MP. The size of the custom media in most cases must be set

   in both the application's page setup and the driver setup. For more

   information about minimum and maximum page size, see your users manual.

***************************************************************

User Hints

----------

On-line help files are included for the HPPCL5E PRINTER DRIVER and the

HP font installer screens. Choose Help from these screens to access the

HELP information.

***************************************************************

System Update Information (Changes to Version 31.V1.26)

Cartridge Support

-----------------

   This driver does not have built-in support for HP font cartridges.

   Font cartridge support is still available by installing the fonts for

   the font cartridge from the autofont support disk shipped with the font

   cartridge,  by contacting Hewlett-Packard's Driver Distribution Center

   by calling 303-339-7009, Monday through Saturday, 24 hours a day. Fax:

   303-330-7655,  or by downloading the PCM (printer cartridge metric)

   files from the HP Peripherals Forum library on CompuServe. The filename

   for the PCM files is L4PCM.EXE. After extracting the files,  the PCM

   files can be installed from the HP Font Installer which is accessed

   from the Control Panel,  Printers,  Setup,  Fonts,  Add Fonts option in

   Windows. Detailed installation instructions are included with the PCM

   files.

300 DPI Compatibility

---------------------

   Additional compatibility has been added to this driver to insure

   compatibility between documents printed with this driver and documents

   printed with the LaserJet III Family drivers. This compatibility is

   automatically enabled when a document is printed with the resolution

   field set to 300 DPI.

Driver Supports Microsoft Draw Image Imported in Word in Monochrome

-------------------------------------------------------------------

   Graphics can be imported as both black and white or as monochrome.

   Monochrome is actually purple and white. The driver has been modified

   to accepted monochrome as well.

***************************************************************

How to Obtain Addition Help

---------------------------

SOFTWARE DRIVERS AND TECHNICAL INFORMATION

CompuServe's HP Peripherals Forum provides low-cost, around-the-clock

access to drivers and technical support information. You can call

CompuServe at 800-848-8199. (Users type: GO HPPER)

Hewlett-Packard's Driver Distribution Center provides HP drivers for

several popular software packages. You can order drivers by calling

303-339-7009, Monday through Saturday, 24 hours a day. Fax: 303-330-7655.

SOFTWARE APPLICATION SUPPORT

Call the phone number listed in your software vendor's manual.

PERIPHERAL TECHNICAL SUPPORT AND ASSISTANCE

(For US and CANADA only)

To resolve problems you may encounter, we suggest using the following

resources:

Your company may have an internal support professional, department, or

help desk. Your local authorized reseller is also qualified to provide

you with support.

HP FIRST (HP's Fax Information Retrieval Support Technology)

provides technical information by fax. HP Audio Tips provides

pre-recorded answers to commonly asked questions about HP

peripheral products. Both of these free services are available

around-the-clock by calling 800-333-1917.

The HP Customer Support Center provides free live technical assistance

for peripherals by calling 208-323-2551. Hours of operation are 7:00 a.m.

to 6:00 p.m. Monday through Friday, except Wednesdays, 7:00 a.m. to 4:00

p.m. Mountain Time.

Additional reference words: win31 laser jet 3.10 3.11


PostScript Loses Functionality After Upgrade/Installation

Article ID: Q115865

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1, 3.11

 - Microsoft Office for Windows Professional 4.3

 - Microsoft Excel for Windows 5.0

-------------------------------------------------------------------

SYMPTOMS

========

After you update the Windows PostScript driver (PSCRIPT.DRV) or install or

upgrade an application that automatically updates PSCRIPT.DRV (such as

Microsoft Word version 6.0 for Windows or Microsoft Office version 4.2),

your previously installed PostScript printer drivers may lose printer-

specific functionality.

Symptoms of this problem include the following:

 - You can no longer print in landscape orientation

 - Reduction in list of available paper sizes

 - Reduction or change in list of available fonts

 - Only 300 dots per inch (dpi) resolution available

CAUSE

=====

This problem occurs when the PostScript printer driver loses the attachment

to the Windows Printer Description (WPD) file for the specific printer

model or when the PSCRIPT.DRV file previously installed was modified by the

printer manufacturer for specific use with their printer models.

Use the following steps to confirm the problem:

1. Open Windows Control Panel and choose the Printers icon.

2. Select your PostScript printer in the Installed Printers box. (For

   example, select HP LaserJet PS on LPT1.)

3. Choose the Setup button.

4. Look at the title bar of the Setup dialog box. It should contain the

   same name as the one listed in the Installed Printers box. If, for

   example, the Installed Printers box contains HP LaserJet PS but the name

   in the title bar is different (for example, Apple LaserWriter), the

   attachment to the specific printer model information has been lost.

   In most cases, this problem occurs when the connection to the .WPD file

   for the specific printer has been lost. It may also happen if your

   previous printer driver was a modified version of PSCRIPT.DRV. (NewGen,

   LaserMaster, and older QMS printers use this method.)

WORKAROUND

==========

Method 1:

If the problem occurs because the connection to the .WPD file has been

lost, remove the printer driver in Control Panel and then reinstall it

using the original printer driver disks. You do not need to replace

PSCRIPT.DRV; the new PSCRIPT.DRV works correctly once you reinstall the

.WPD file.

Method 2:

If the old printer driver was a modified version of PSCRIPT.DRV (such as

NewGen, LaserMaster, or an older QMS printer), contact the printer

manufacturer to see if a .WPD file is available for use with the new

PSCRIPT.DRV. If not, copy the old PSCRIPT.DRV file from the original disks

to restore previous functionality.

Additional reference words: win31 w4wprint w4wpostscript xl5


New Panasonic Printer Drivers Available

Article ID: Q87000

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

Panasonic Communications and Systems Company have released new printer

drivers for Microsoft Windows 3.1. They may be reached at 800-993-2333.

MORE INFORMATION

================

The drivers are available in a file called WIN31DMP.EXE. This file is a

self-extracting archive file, with a file size of 125139, dated  07-31-93.

The file contains updated drivers for the following Panasonic printers:

   KX-P1081

   KX-P1123

   KX-P1124

   KX-P1124i

   KX-P1150

   KX-P1180

   KX-P1624

   KX-P1695

   KX-P2023

   KX-P2123

   KX-P2124

   KX-P2180

   KX-P2624

The Microsoft Download Service (MSDL) has a subset of this file available

for download. Four printer drivers are in a self-extracting archive file,

PANKX.EXE. The four printers included in the MSDL are:

   KX-P4450

   KX-P4450i

   KX-P1124i

   KX-P2624

NOTE: According to Panasonic technical support, the drivers included in

their file should work with all models of their laser and dot-matrix

printers, not just those mentioned above.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.10 3.11 windrvr


Epson ESCP/2 EPESCP2.DRV v. 1.60 Release Notes

Article ID: Q113290

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

-------------------------------------------------------------------

SUMMARY

=======

The following is the text of the release notes that ship with the Epson

ESCP/2 driver, EPESCP2.DRV version 1.60, shipped by Epson.

The information contained in this document is provided by Epson and has not

been tested or confirmed by Microsoft.

MORE INFORMATION

================

---------------------------------------------------------------------

Epson Research Center

Imaging Products Development

Release Notes for

MS Windows Mini Driver for Epson ESC/P 2 Printers

EPESCP2.DRV ver 1.60

February 4, 1994

Product Description

This is a release of an upgraded Windows driver which supports the

latest Epson printer models and paper sizes.  It is a "Mini driver"

which works in conjunction with the Microsoft Universal Printer Driver.

The Mini Driver code and copyright for EPESCP2.DRV ver 1.6 are owned by

Microsoft Corporation.  The Universal Printer Driver code and copyright

are owned by Microsoft Corporation.  The copyright displayed in the

driver's About box refers to the Universal Printer Driver and is

"Microsoft Corporation".

The following files are included in this release:

EPESCP2.DRV       1/3/94    13699    (the Mini driver)

OEMSETUP.INF    1/3/94    1332     (setup file)

In addition, the following related files are required for a complete

driver solution:

UNIDRV.DLL      ver. 3.1.1 or later (the Universal driver)

UNIDRV.HLP                          (help file)

Version Update Description

The differences between version 1.60 compared to the previous version

1.5 are as follows:

1)   Stylus 400 has been added.

2)   Stylus 800+ has been added.

3)   A2 paper size has been added to Stylus 1000

Installation

Use Control Panel / Printers to install these drivers.  Remove all

previously installed version 1.0, 1.1, 1.3, 1.4, or 1.5  Epson ESC/P 2

drivers before installing 1.6.

Be sure to use Universal Printer Driver 3.1.1, 3.1.2, 3.1.4 or later.

This Mini driver is not recommended for use with Universal Printer

Driver 3.1.

Deinstallation

To deinstall the ESC/P 2 drivers, within the Control Panel / Printers

dialog, highlight the driver name in the "Installed Printer" box, then

click the Remove button.

Usage

Refer to Microsoft Windows documentation for use of printer drivers.

Technical Limitations

1)  Matching Paper Size with Paper Source

It is very important that the correct Paper Source (Tractor, Sheet

Feeder or Manual) be selected for each Paper Size.

    a) Only the Fanfold paper sizes (sizes with the word Fanfold in

       their name) can be used properly with the Tractor Paper Source.

       Do not use any other Paper Sizes with the Tractor Paper Source.

    b) All other paper sizes (including User Defined) can be used only

       with the Manual or Sheet Feeder Paper Source.  Do not use any

       Fanfold Paper Sizes with the Manual or Sheet Feeder Paper Source.

Here is a complete list of which Paper Sizes can be used for each Paper

Source:

Tractor only                             Sheet Feeder or Manual only

------------------------------------------------------------------------

Letter Fanfold 8 1/2 x 11 in             Letter 8 1/2 x 11 in

Fanfold 11 x 8 1/2 in                    Legal 8 1/2 x 14 in

Fanfold 210 x 305 mm                     Statement 5 1/2 x 8 1/2 in

A4 Fanfold 210 mm x 11 2/3 in            Tabloid 11 x 17 in

Fanfold 358 x 305 mm                     A3 297 x 420 mm

US Standard Fanfold 14 7/8 x 11 in       A3 420 x 297 mm

                                         A4 210 x 297 mm

                                         A5 148 x 210 mm

                                         B4 250 x 354 mm

                                         B5 182 x 257 mm

                                         6 3/4 Envelope 3 5/8 x 6 1/2 in

                                         Envelope #10 4 1/8 x 9 1/2 in

                                         Envelope DL 110 x 220 mm

                                         Envelope C5 162 x 229 mm

                                         User Defined Size...

                                         A2 420 x 594 mm

If these simple and intuitive rules are not followed, the correct

results cannot be assured.  The margins will be incorrect and the image

will possibly spill over onto a second page.

Matching the Paper Source with the Paper Size is a new requirement for

version 1.5 and 1.6 which was not necessary on version 1.4.

2)  User Defined Size

Note that User Defined paper size is not to be used with the Tractor

Paper Source.

If User Defined Paper Size is selected while the Tractor Paper Source is

selected, the user defined paper length will be ignored as the physical

form length and the printer's maximum form length of 22 inches will be

used.  At the end of each page, the printer will feed the paper as if it

was a 22 inch form.  The command for the User Defined form length

entered by the user cannot be sent to the printer.  This is a limitation

of the Uni/Mini Driver.  There is no problem in Sheet Feeder or Manual

mode, the paper will be correctly ejected.

3)  B4 and B5 Paper Sizes

There are two standards for defining B4 and B5 size paper.  This driver

only supports the sizes which are standard in Windows.

      Standard 1     Standard 2     Size used in Windows and this driver

------------------------------------------------------------------------

B4    250 x 354 mm   257 x 364 mm   250 x 354 mm

B5    177 x 250 mm   182 x 257 mm   182 x 257 mm

The differences seem to be between European and Japanese implementation

of these paper sizes.  If using B4 or B5 paper, check that it matches

the supported size in the driver.

4)  Auto Print Direction

The Auto Print Direction feature of the Stylus printer family is not

supported by this driver.  It always prints in uni-directional mode.

5) A2 Paper Size Printable Area

Due to the limitation of the physical mechanism width, and a limitation

of the printer command language length, the printable area on A2 paper

is only 13.6 inches wide and 22 inches long.

Application Notes

1)  Universal Printer Driver

These drivers require Universal Printer Driver 3.1.1, 3.1.2, 3.1.4 or

later.  Only one Uni Driver can be installed at a time.  If you already

have other printer mini drivers installed which require an earlier

version of Uni Driver than the 3.1.1, 3.1.2, or 3.1.4 driver you are

installing, then some incompatibilities may occur in those other printer

mini drivers.  This is an issue with the Uni Driver / Mini Driver

concept.

2)  Setting Resolution

Some applications such as Microsoft Write, require the resolution

settings to be set in the Control Panel.  Setting a resolution in the

Write Print dialog which conflicts with the Windows Control Panel

setting may give unexpected results.

3)  "Non-standard" Paper Sizes

Some "non-standard" paper sizes are not fully recognized by some

applications.  The sizes may not be listed in the Page Setup dialog.  To

use these sizes, they must first be selected in the Windows Control

Panel.  The paper size may then appear as "blank" in the application's

Page Setup dialog.  The document can then be printed normally.  The

following paper sizes are "non-standard":

A3 420 x 297 mm

Letter Fanfold 8 1/2 x 11 in

Fanfold 11 x 8 1/2 in

Fanfold 210 x 305 mm

A4 Fanfold 210 mm x 11 2/3 in

Fanfold 358 x 305 mm

US Standard Fanfold 14 7/8 x 11 in

6 3/4 Envelope 3 5/8 x 6 1/2 in

Envelope #10 4 1/8 x 9 1/2 in

Envelope DL 110 x 220 mm

Envelope C5 162 x 229 mm

4)  Ami Pro and Letter Paper Size

There are two paper sizes in the driver that are 8 1/2 x 11 inches;

Letter and Letter Fanfold.  When using Ami Pro, if the Letter button is

selected in the Modify Page Layout dialog, Ami Pro will always select

the Letter paper size regardless of the Paper Size selected in the

driver (in Page Setup).  In this case, it is impossible to print using

the Letter Fanfold paper size.  The result of using Letter is that the

margins for Manual and Sheet Feeder will be used instead of the zero

margins expected when using Letter Fanfold with a Tractor.  The

resulting printout is acceptable unless the user absolutely requires

zero margins.  If zero margins are required, select Custom Size in the

Page Layout dialog and enter values such as 8.40 x 11.0 inches.  Then by

selecting Tractor and Letter Fanfold in the driver, the proper zero

margins will be used.  (Do not enter 8.50 x 11.0 inches, because AmiPro

will still recognize this as Letter size paper and will still use the

Manual and Sheet Feeder margins).

5)  Margin Tolerances

The driver margins have been minimized to as close to the physical

margins in the printer specification as possible.  These margins include

some tolerance for errors in the loading position, paper feeding

accuracy, and paper length.  However, it is not practical to include

enough tolerance to work in every possible situation.  It is possible

that under certain conditions the driver margins will not be large

enough to prevent errors such as the printed image exceeding the

printable area of the sheet of paper and spilling over onto a second

page.  If this occurs, the user should do the following:

a)  Make sure the actual paper size is within one millimeter (0.04

    inches) of its specification size.

b)  Make sure the Paper Source correctly matches the Paper Size (see

    Technical Limitations #1).

c)  Increase the document's bottom margin in the application.

6)  Microsoft Word 2.0 and 6.0

It is possible for a General Protection Fault to occur when printing a

document that has data in the unprintable area.  Only occurs on some

documents.  It is not clear if this is an application problem or a

driver problem.

7)  A2 Paper Size with Microsoft Write

The printable length of A2 paper size is only 22 inches (see Technical

Limitations).  Write reports an incorrect value of 1.93 cm (0.76 inches)

for the minimum bottom margin, but it should be 3.53 cm (1.39 in).  This

error does not affect the actual printable area and does not cause any

other problems.  This error has only been found on Microsoft Write, but

may also occur on some other applications.

Additional reference words: gpf  win31 Action Actionprinter LQ 570 870 1170

1070 plus 5000 5500 3250 100 Stylus 800 1000 300 400 + esc p2


Trailing Space in SET TEMP Causes Printing Problems in Windows

Article ID: Q69085

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

If the SET TEMP= line in your AUTOEXEC.BAT file contains a space at

the end of the line (after the last character), you will encounter

problems when using Windows applications in Microsoft Windows.

NOTE: If the SET TEMP= line in your AUTOEXEC.BAT does not have the

backslash character, (SET TEMP=C:TEMP) the same problems will occur in

Windows 3.1.

WORKAROUND

==========

To correct the problem, reenter the SET TEMP= line in your

AUTOEXEC.BAT file, being careful not to include any spaces except the

one between SET and TEMP.

If using Windows 3.1, be sure to include the backslash character:

   SET TEMP=C:\TEMP

Save the edited AUTOEXEC.BAT file and reboot the system.

MORE INFORMATION

================

A trailing space in the SET TEMP= line of the AUTOEXEC.BAT file can

cause problems when Microsoft Windows version 3.x tries to access the

declared directory.

The symptoms that you observe will be different in different

applications. The symptoms of some common applications are described

below.

Calendar (CALENDAR.EXE)

-----------------------

When executed, Calendar will display an error message:

   Warning: Unable to create file needed to save changes; changes

   you are going to make will not be saved.

Cardfile (CARDFILE.EXE)

-----------------------

When executed, Cardfile will display an error message:

   Warning: Cardfile will not be able to save changes; delete one

   or more files to increase available disk space and try again.

Paintbrush (PBRUSH.EXE)

-----------------------

The Print command under the File menu will be grayed.

Notepad (NOTEPAD.EXE)

---------------------

The Print command under the File menu will be grayed.

SysEdit (SYSEDIT.EXE)

---------------------

The Print command under the File menu will be grayed.

Write (WRITE.EXE)

-----------------

When executed, Write will display an error message:

   System Error: Cannot find TEMP.WRI

followed by another error

   Insufficient memory to run Write; close one or

   more Windows applications to increase available

   memory.

Excel Versions 2.x (EXCEL.EXE)

-----------------------------

When the Print command is selected from the File menu, Excel displays

an error message

   Error printing on XXXX

where XXXX is the description of the current printer driver and port.

Excel Version 3.00 (EXCEL.EXE)

------------------------------

When the Print command is selected from the File menu, Excel displays

an error message

   Cannot open printer driver

followed by another error

   Error printing on XXXX

where XXXX is the description of the current printer driver and port.

Word for Windows (WINWORD.EXE)

------------------------------

When the Print command is selected from the File menu, Word for Windows

displays an error message:

   Cannot print

PowerPoint (POWERPNT.EXE)

-------------------------

When the Print command is selected from the File menu, PowerPoint

displays an error message

   Sorry, memory is too full to perform operation

Similar errors may also occur when the Windows directory is missing

from the path statement.

Additional reference words: 3.00 3.0 3.0a 3.00a 3.10 3.11


Complete Removal of a Windows Printer Driver

Article ID: Q81626

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

To remove all information from your system concerning a specific Windows

printer driver, do the following:

1. Run Control Panel.

2. Double-click the Printers icon.

3. Select the printer to be removed.

4. Choose the Configure button.

5. Choose the Remove button. This removes the printer from the Installed

   Printers list.

6. From the File Manager or MS-DOS, delete the driver file (.DRV file)

   corresponding to the removed printer. Refer to the table below for

   information on specific printers and their corresponding driver

   files.

7. Edit the [Windows] section of the WIN.INI file and remove the

   information following the "Device=" line. (This line contains

   information about the current default printer). For example, change

      Device=Postscript Printer, Pscript, lpt1:

   to:

      Device=

8. Remove the section of the WIN.INI file that contains information

   about the specific printer driver. The title of this section contains

   the name of the printer and the port to which it was initially

   configured. For example:

      [PostScript,LPT1]

      device=16

      feed1=1

      feed15=1

      orient=2

9. Exit Windows.  Restart Windows.

MORE INFORMATION

================

The following list contains supported Windows 3.0 printers and their

corresponding printer driver files.

Printer                                                 Driver File

-------                                                 -----------

Generic / Text Only                                     TTY.DRV

Agfa 9000 Series PS [PostScript Printer]                PSCRIPT.DRV

Agfa Compugraphic 400PS [PostScript Printer]            PSCRIPT.DRV

Agfa Compugraphic Genics [PCL / HP LaserJet]            HPPCL.DRV

Apple LaserWriter [PostScript Printer]                  PSCRIPT.DRV

Apple LaserWriter II NT/NTX [PostScript Printer]        PSCRIPT.DRV

Apple LaserWriter Plus [PostScript Printer]             PSCRIPT.DRV

Apricot Laser [PCL / HP LaserJet]                       HPPCL.DRV

AST TurboLaser/PS - R4081 [PostScript Printer]          PSCRIPT.DRV

AT&T 435                                                HPPLOT.DRV

AT&T 470/475                                            CITOH.DRV

AT&T 473/478                                            IBMGRX.DRV

C-Itoh 8510                                             CITOH.DRV

Canon LBP-8II                                           LBP8II.DRV

Canon LBP-8III/LBP-4                                    CANONIII.DRV

Dataproducts LZR-2665 [PostScript Printer]              PSCRIPT.DRV

Digital LN03R ScriptPrinter [PostScript Printer]        PSCRIPT.DRV

Digital LPS PrintServer 40 [PostScript Printer]         PSCRIPT.DRV

Epson DFX-5000 [Epson 9 pin]                            EPSON9.DRV

Epson EPL-6000 [PCL / HP LaserJet]                      HPPCL.DRV

Epson EX-800/1000 [Epson 9 pin]                         EPSON9.DRV

Epson FX-100 [Epson 9 pin]                              EPSON9.DRV

Epson FX-100+ [Epson 9 pin]                             EPSON9.DRV

Epson FX-185/286 [Epson 9 pin]                          EPSON9.DRV

Epson FX-80 [Epson 9 pin]                               EPSON9.DRV

Epson FX-80+ [Epson 9 pin]                              EPSON9.DRV

Epson FX-85 [Epson 9 pin]                               EPSON9.DRV

Epson FX-86e/286e [Epson 9 pin]                         EPSON9.DRV

Epson FX-850/1050 [Epson 9 pin]                         EPSON9.DRV

Epson GQ-3500 [PCL / HP LaserJet]                       HPPCL.DRV

Epson JX-80 [Epson 9 pin]                               EPSON9.DRV

Epson L-750/1000 [Epson 24 pin]                         EPSON24.DRV

Epson LQ-500/510 [Epson 24 pin]                         EPSON24.DRV

Epson LQ-800/1000 [Epson 24 pin]                        EPSON24.DRV

Epson LQ-850/950/1050 [Epson 24 pin]                    EPSON24.DRV

Epson LQ-1500 [Epson 24 pin]                            EPSON24.DRV

Epson LQ-2500/2550 [Epson 24 pin]                       EPSON24.DRV

Epson LX-80 [Epson 9 pin]                               EPSON9.DRV

Epson LX-86 [Epson 9 pin]                               EPSON9.DRV

Epson LX-800/810 [Epson 9 pin]                          EPSON9.DRV

Epson MX-100 [Epson 9 pin]                              EPSON9.DRV

Epson MX-80/80F/T [Epson 9 pin]                         EPSON9.DRV

Epson RX-100 [Epson 9 pin]                              EPSON9.DRV

Epson RX-80/80F/T [Epson 9 pin]                         EPSON9.DRV

Epson SQ-2500 [Epson 24 pin]                            EPSON24.DRV

Epson T-750 [Epson 9 pin]                               EPSON9.DRV

Epson T-1000 [Epson 9 pin]                              EPSON9.DRV

Fujitsu DL 2400 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DL 2600 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DL 3300 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DL 3400 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DL 5600 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DX 2200 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DX 2300 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DX 2400 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Fujitsu DX 3100 [Fujitsu Dot Matrix]                    FUJIMTRX.DRV

Hermes 820                                              TH760.DRV

HP 7470A [HP Plotter]                                   HPPLOT.DRV

HP 7475A [HP Plotter]                                   HPPLOT.DRV

HP 7550A [HP Plotter]                                   HPPLOT.DRV

HP 7580A [HP Plotter]                                   HPPLOT.DRV

HP 7580B [HP Plotter]                                   HPPLOT.DRV

HP 7585A [HP Plotter]                                   HPPLOT.DRV

HP 7585B [HP Plotter]                                   HPPLOT.DRV

HP 7586B [HP Plotter]                                   HPPLOT.DRV

HP ColorPro [HP Plotter]                                HPPLOT.DRV

HP ColorPro with GEC [HP Plotter]                       HPPLOT.DRV

HP DeskJet Family                                       DESKJET.DRV

HP DraftPro [HP Plotter]                                HPPLOT.DRV

HP DraftPro DXL [HP Plotter]                            HPPLOT.DRV

HP DraftPro EXL [HP Plotter]                            HPPLOT.DRV

HP DraftMaster I [HP Plotter]                           HPPLOT.DRV

HP DraftMaster II [HP Plotter]                          HPPLOT.DRV

HP LaserJet [PCL / HP LaserJet]                         HPPCL.DRV

HP LaserJet IID [PCL / HP LaserJet]                     HPPCL.DRV

HP LaserJet IIP [PCL / HP LaserJet]                     HPPCL.DRV

HP LaserJet III                                         hppcl5a.drv

HP LaserJet Plus [PCL / HP LaserJet]                    HPPCL.DRV

HP LaserJet 500+ [PCL / HP LaserJet]                    HPPCL.DRV

HP LaserJet Series II [PCL / HP LaserJet]               HPPCL.DRV

HP LaserJet 2000 [PCL / HP LaserJet]                    HPPCL.DRV

HP PaintJet Series                                      PAINTJET.DRV

HP ThinkJet (2225 C-D)                                  THINKJET.DRV

IBM Color Printer                                       IBMCOLOR.DRV

IBM Graphics                                            IBMGRX.DRV

IBM Laser Printer 4019                                  ibm4019.drv

IBM Personal Pageprinter [PostScript Printer]           PSCRIPT.DRV

IBM Personal Page Printer II-030 [PostScript Printer]   PSCRIPT.DRV

IBM Personal Page Printer II-031 [PostScript Printer]   PSCRIPT.DRV

IBM Proprinter [IBM Proprinters]                        proprint.DRV

IBM Proprinter II [IBM Proprinters]                     proprint.DRV

IBM Proprinter III [IBM Proprinters]                    proprint.DRV

IBM Proprinter X24 [IBM Proprinter 24]                  proprn24.DRV

IBM Proprinter X24e [IBM Proprinter 24]                 proprn24.DRV

IBM Proprinter XL [IBM Proprinters]                     proprint.DRV

IBM Proprinter XL II [IBM Proprinters]                  proprint.DRV

IBM Proprinter XL24 [IBM Proprinter 24]                 proprn24.DRV

IBM Proprinter XL24e [IBM Proprinter 24]                proprn24.DRV

IBM QuietWriter III                                     QWIII.DRV

Kyocera F-Series [PCL / HP LaserJet]                    HPPCL.DRV

Linotronic 100/300/500 [PostScript Printer]             PSCRIPT.DRV

NEC Colormate PS [PostScript Printer]                   PSCRIPT.DRV

NEC PinWriter CP6 [NEC Pinwriter]                       NEC24pin.DRV

NEC PinWriter CP7 [NEC Pinwriter]                       NEC24pin.DRV

NEC PinWriter P5 [NEC Pinwriter]                        NEC24pin.DRV

NEC PinWriter P5XL [NEC Pinwriter]                      NEC24pin.DRV

NEC PinWriter P6 [NEC Pinwriter]                        NEC24pin.DRV

NEC PinWriter P7 [NEC Pinwriter]                        NEC24pin.DRV

NEC PinWriter P9XL [NEC Pinwriter]                      NEC24pin.DRV

NEC PinWriter P2200 [NEC Pinwriter]                     NEC24pin.DRV

NEC PinWriter P5200 [NEC Pinwriter]                     NEC24pin.DRV

NEC PinWriter P5300 [NEC Pinwriter]                     NEC24pin.DRV

NEC Silentwriter LC 860 [PCL / HP LaserJet]             HPPCL.DRV

NEC Silentwriter LC 860 Plus [PCL / HP LaserJet]        HPPCL.DRV

NEC Silentwriter LC 890 [PostScript Printer]            PSCRIPT.DRV

NEC Silentwriter LC 890XL [PostScript Printer]          PSCRIPT.DRV

Okidata 92/93-IBM                                       IBMGRX.DRV

Okidata ML 192 [Okidata 9 Pin]                          OKI9.DRV

Okidata ML 193 [Okidata 9 Pin]                          OKI9.DRV

Okidata ML 320 [Okidata 9 Pin]                          OKI9.DRV

Okidata ML 321 [Okidata 9 Pin]                          OKI9.DRV

Okidata ML 192-IBM [Okidata 9 Pin IBM]                  OKI9IBM.DRV

Okidata ML 193-IBM [Okidata 9 Pin IBM]                  OKI9IBM.DRV

Okidata ML 320-IBM [Okidata 9 Pin IBM]                  OKI9IBM.DRV

Okidata ML 321-IBM [Okidata 9 Pin IBM]                  OKI9IBM.DRV

Okidata 390/391 [Okidata 24 pin]                        OKI24.DRV

Okidata 393 [Okidata 24 pin]                            OKI24.DRV

Okidata 393C [Okidata 24 pin]                           OKI24.DRV

Okidata LaserLine 6 [PCL / HP LaserJet]                 HPPCL.DRV

Olivetti DM 100/1 [Olivetti DM 100...590]               OLIPRINT.DRV

Olivetti DM 100/2 [Olivetti DM 100...590]               OLIPRINT.DRV

Olivetti DM 100/4 [Olivetti DM 100...590]               OLIPRINT.DRV

Olivetti DM 105 [Olivetti DM 100...590]                 OLIPRINT.DRV

Olivetti DM 250 [Olivetti DM 250/400]                   OLIPRIN2.DRV

Olivetti DM 280/282 [Olivetti DM 100...590]             OLIPRINT.DRV

Olivetti DM 286/296 [Olivetti DM 100...590]             OLIPRINT.DRV

Olivetti DM 290/292 [Olivetti DM 100...590]             OLIPRINT.DRV

Olivetti DM 400 [Olivetti DM 250/400]                   OLIPRIN2.DRV

Olivetti DM 580 [Olivetti DM 100...590]                 OLIPRINT.DRV

Olivetti DM 590 [Olivetti DM 100...590]                 OLIPRINT.DRV

Olivetti DM 600                                         DM600.DRV

Olivetti ETV 5000 [PCL / HP LaserJet]                   HPPCL.DRV

Olivetti PG 108 [PCL / HP LaserJet]                     HPPCL.DRV

Olivetti PG 208 M2 [PCL / HP LaserJet]                  HPPCL.DRV

Olivetti PG 303 [PostScript Printer]                    PSCRIPT.DRV

Olivetti PG 308 HS [PCL / HP LaserJet]                  HPPCL.DRV

Olivetti PG 308 HS [PostScript Printer]                 PSCRIPT.DRV

Olivetti PR 15B/17B [Olivetti PR 15/17/19]              OLIPRINT.DRV

Olivetti PR 19B [Olivetti PR 15/17/19]                  OLIPRINT.DRV

Olivetti PR 24                                          OLIPRIN2.DRV

Olivetti TH 760                                         TH760.DRV

QMS ColorScript 100 [PostScript Printer]                PSCRIPT.DRV

QMS-PS 800 [PostScript Printer]                         PSCRIPT.DRV

QMS-PS 800 Plus [PostScript Printer]                    PSCRIPT.DRV

QMS-PS 810 [PostScript Printer]                         PSCRIPT.DRV

QuadLaser I [PCL / HP LaserJet]                         HPPCL.DRV

Tandy LP-1000 [PCL / HP LaserJet]                       HPPCL.DRV

Tegra Genesis [PCL / HP LaserJet]                       HPPCL.DRV

TI 850/855                                              TI850.DRV

TI OmniLaser 2108 [PostScript Printer]                  PSCRIPT.DRV

TI OmniLaser 2115 [PostScript Printer]                  PSCRIPT.DRV

Toshiba P351                                            TOSHIBA.DRV

Toshiba P1351                                           TOSHIBA.DRV

Toshiba PageLaser12 [PCL / HP LaserJet]                 HPPCL.DRV

Varityper VT-600 [PostScript Printer]                   PSCRIPT.DRV

Wang LCS15 [PostScript Printer]                         PSCRIPT.DRV

Wang LCS15 FontPlus [PostScript Printer]                PSCRIPT.DRV

Wang LDP8 [PCL / HP LaserJet]                           HPPCL.DRV

Additional reference words: 3.00 3.00a 3.0 3.0a


HP DeskJet Printer Driver Support in Windows 3.1

Article ID: Q84428

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

Two printer drivers are available that support the Hewlett-Packard (HP)

DeskJet family of printers under Microsoft Windows version 3.1. The HP

DeskJet family of printers includes the HP DeskJet, HP DeskJet Plus, HP

DeskJet 500, and HP DeskJet 500C. You can use either the HP DeskJet Series

printer driver version 2.1 (DJ500C.DRV) or the Microsoft HP DeskJet printer

driver (HPDSKJET.DRV). The Microsoft HP DeskJet printer driver is supported

by the Microsoft Universal Printer Driver (UNIDRV.DLL), which is included

with Windows 3.1.

The best driver to select depends on the type of printing and fonts you

require. Using versions of the HP driver (DJ500C.DRV) earlier than version

2.1 is not recommended because these versions were created for use with an

earlier version of Windows and do not offer TrueType font support.

To identify which driver is installed, look at their descriptions in the

Control Panel. The DJ500C.DRV driver written by Hewlett-Packard (HP) lists

the printer name as "HP DeskJet Series v 2.x," where "2.x" is either 2.0 or

2.1. The HPDSKJET.DRV printer driver provided with Windows 3.1 lists the

printer name as "HP DeskJet," "HP DeskJet Plus," or "HP DeskJet 500."

MORE INFORMATION

================

Use the HP DeskJet Series driver version 2.1 if you require support

for Intellifont format fonts or if you are doing color printing with

the DeskJet 500C. Black and gray scale printing with any member of the

HP DeskJet printer family is supported by this driver. This driver

also includes support for the 14 TrueType fonts that come with Windows

3.1 and allows TrueType fonts to be scaled. The HP series driver version

2.1 comes with three Intellifont format fonts(CG Times, Universe, and

Courier), which can be scaled. The driver does not support font cart-

ridges or soft fonts, and offers limited compatibility with Windows 3.1

(see #2 below).

The Microsoft HP DeskJet printer driver that ships with Windows 3.1 is

the recommended driver for TrueType and device font support. This

driver supports both portrait and landscape printing at 300

dots-per-inch (dpi) resolution for the 14 TrueType fonts that come

with Windows 3.1, as well as internal, soft, and cartridge fonts (with

the exception of the K and L cartridges). The Microsoft HP DeskJet

printer driver does not provide direct support for the DeskJet 500C,

but you can select the DeskJet 500 driver and print in black to a

500C.

Both the HP DeskJet Series version 2.1 and the Microsoft HP DeskJet

printer driver can be loaded at the same time in Windows 3.1, but only

one driver can be active. You can switch between the drivers as

required.

The HP DeskJet Series driver version 2.0 for Windows 3.0 that comes

with the DeskJet 500C will not work with Windows 3.1. You need to

upgrade to the HP DeskJet Series driver version 2.1 for Windows 3.1.

The version 2.1 driver offers limited compatibility with Windows 3.1

and is available in the DeskJet library (5) of HPPER on CompuServe.

Download D5WIN3.ANN for more information.

Known Problems with the HP DeskJet Series Driver Version 2.1

------------------------------------------------------------

HP has extensively tested the HP DeskJet Series printer driver version

2.1 with Windows 3.1. Although the overall test results have been very

positive, the following problems have been identified when this driver

is used with Windows 3.1:

 - The printout is smeared when printing from Windows Write. Printing

   from Windows Write to the DeskJet, DeskJet Plus, or DeskJet 500

   with version 2.1 of the HP driver will result in a smear at the

   left margin of the page. To work around this problem, use the

   Microsoft HP DeskJet printer driver when printing from Windows

   Write.

 - Some fonts in some point sizes are formatted incorrectly. Some

   decorative fonts (Brush, Dom Casual, Uncial and Park Avenue) and

   the Windows MS Dialog and MS Serif fonts may not work correctly in

   certain point sizes. The formatting of these fonts may appear

   incorrect both on the screen and on the printout. Documents

   formatted with these fonts may appear to have carriage returns at

   random positions throughout the text.

 - General protection (GP) faults may occur on 80286 systems.

   Computers with 80286 microprocessors may experience occasional GP

   faults while printing. These GP faults may require the system to be

   rebooted. This problem occurs with 80286 machines only. If you are

   using an 80286 machine, use the Microsoft HP DeskJet printer

   driver.

 - Portrait/Landscape icon function. The icon indicating

   portrait/landscape orientation in the Printer Setup dialog box

   fails to change when landscape mode is selected. The orientation

   selection change works properly, but the icon always remains in the

   portrait position.

Additional reference words: gpf true type TT desk jet 3.1 grayscale

typeface


Printing to Windows LPT1.OS2 or LPT1.DOS Port

Article ID: Q68652

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

You may be unable to print from Microsoft Windows version 3.0 or 3.1

to the LPT1: port, although you can print to the LPT1.OS2 port, or

LPT1.DOS port if using Windows 3.1. Some networks and print-sharing

devices may require using the LPT1.OS2 or LPT1.DOS port. For the most

part, this should be considered a temporary workaround. If you can

print to LPT1.OS2 or LPT1.DOS and cannot print to LPT1, the reason is

probably one of the following:

1. Windows cannot create temporary files. This could be caused by

   any of the following:

   a. SET TEMP points to a nonexistent directory.

   b. SET TEMP points to a directory where you don't have create,

      modify, or write privileges.

   c. The SET TEMP line is not typed properly.

   d. SET TEMP points to a directory with little or no disk space.

   e. The SET TEMP line does not exist and Windows is trying to create

      temporary files in a directory that falls into category

      b or d above.

   f. FAT (file allocation table) is corrupt. Using the CHKDSK/F

      command might correct this.

2. Poor cabling or printer-to-computer wiring exists. Try a different

   cable or verify that the cable is firmly connected to the printer

   and computer.

MORE INFORMATION

================

When Windows prints to a port, such as LPT1:, it uses a printing

method that allows it to detect errors on the printer. While this

method has advantages, it is not supported by some network software

packages. When Windows prints to LPT1.OS2 or LPT1.DOS, a different

method of printing is used that does not allow Windows to check for

errors during printing. As a result, garbled output may occur during

printing, especially when printing large files.

When Windows prints to the LPT1.OS2 or LPT1.DOS port, it prints to a

file named LPT1.OS2 or LPT1.DOS. When DOS gets the request from

Windows to open the file LPT1.OS2 or LPT1.DOS, it interprets that as a

request to send data to the printer port, and it sends the data out

through its own printing handler. Because Windows thinks that LPT1.OS2

or LPT1.DOS is a DOS file, the Print Manager is not used. Windows will

not spool output to this port.

The extension .OS2 or .DOS is a dummy; any extension could be used

with the same effect. Ports other than LPT1: can be printed to this

way. Printing to the file LPT2.XYZ causes data to be sent to a printer

on the computer's LPT2: port. Although you can print to COM ports in

this manner (for example, COM1.PRN), it is not recommended because it

requires a MODE statement in MS-DOS with the proper communication

parameters.

Note: This technique is a WORKAROUND to a printer problem. It does not

truly solve the problem, although it does indicate that the problem is

probably NOT in the Windows printer driver. When possible, other

Windows troubleshooting steps should be tried to avoid future

difficulties, even if using LPT1.OS2 or LPT1.DOS seems to solve the

problem. For more information on troubleshooting Windows printing

problems, query on the following words:

tshoot and printing

Additional reference words: 3.00 3.00a KBPrint 3.10 3.11


Incorrect Output with HP LaserJet 4 and Windows Accessories

Article ID: Q94164

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.11

---------------------------------------------------------------------

SYMPTOMS

========

Printing from the Microsoft Windows Accessories applications (Notepad,

Calendar, Cardfile) to a Hewlett-Packard (HP) LaserJet 4 printer using

the HP LaserJet 4/4M printer driver (HPPCL5E.DRV) version 31.1.03 may

cause incorrect output, such as inconsistent margins.

A general protection (GP) fault may also occur when printing from

these accessories.

CAUSE

=====

Notepad, Cardfile, and Calendar do not support a resolution setting of

600 dpi. Therefore, the LaserJet 4 printer may fail to print correctly

if the resolution is set to 600 dpi.

WORKAROUND

==========

 - Select 300 dpi printer as the resolution in the Printer Setup.

   -or-

 - Use the HP LaserJet III printer driver. (This is the least-desired

   method because of the absence of the resolution enhancement option

   built into the newer HP LJ4 driver.)

STATUS

======

Microsoft is researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

Additional reference words: gpf 3.10 3.11 win31 laserjet4 lj4 HP4 series

hpiv hp iv hppcl5 4 WinLaser


Novell Printing Configurations Supported by Windows

Article ID: Q89105

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

This article describes the printing configurations that Microsoft Windows

supports when you print on a Novell NetWare network.

For testing purposes, Microsoft recommends that you use one of the

supported configurations.

MORE INFORMATION

================

Printing to a Printer Connected to Your Computer

------------------------------------------------

Printing to a printer connected by a standard LPT port to your local

computer is a supported configuration

NOTE: This does NOT mean that one workstation can print to a printer

connected to another workstation; this configuration is not supported. To

print from one workstation to another under NetWare a value-added-process

(VAP) is needed, such as RPRINTER, LANSpool, PS-Print, Hot Print, and

Network Assistant Plus. For support for using these products, contact the

manufacturer.

Printing to a Printer Connected to a Dedicated Server

-----------------------------------------------------

Printing to a printer connected to a dedicated server is a supported

configuration.

NOTE: This does NOT mean a server that is both a workstation and a server.

If it is, then it is a non-dedicated server and the configuration is not

supported.

Printing to a Printer Connected to a Dedicated Print Server

-----------------------------------------------------------

Printing to a printer connected to a dedicated print server is also

supported.

If you are attempting to print in a different configuration, query on

the following words in the Microsoft Knowledge Base:

   tshoot and printsharing

Additional reference words: 3.10 win31 3.0a 3.00a 3.0 3.00 peer-to-peer

program brightworks novell 3.11


Epson Printer Emulation Modes for Windows

Article ID: Q81529

--------------------------------------------------------------------

This information applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

This article provides emulation modes for various Epson printers for

use with Microsoft Windows.

MORE INFORMATION

================

According to Epson technical support, the following emulations should

be used:

   Printer                  Emulation

   --------                 ---------

   LQ860                    Epson LQ2500 or LQ2550 (see note below)

   EPL 7500                 Apple LaserWriter II NT/NTX

   EPL 7000                 HP LaserJet IIP

   Action Writer II         HP LaserJet IIP

   Action Writer 2000/2500  Epson LX810

   Action Writer 3000       Epson LQ2500 or Epson LQ510

   Action Writer 3250       Epson LQ570

   Action Writer 4000       Epson LQ510

   Action Writer 4500       Epson LQ570

   Action Writer 5000       Epson LQ570

   Action Writer 5500       Epson LQ570

Note: The LQ860 can also emulate the Epson LQ850, LQ950, and LQ1050;

however, the color option will not be available.

The Action Writer series printers are 24-pin dot-matrix printers

(*9-pin printers). They are basically the same printer as the printer

listed in the emulation, but the name has been changed. The Action

Writer series printers are sold by large distributors and the LQ/LX

series are sold through Epson dealers.

For more information, call Epson technical support.

The Epson products included here are manufactured by Epson, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 3.0 3.0a 3.00 3.00a 3000 7000 7500 ACTION

EPL EPS printer emulation 3.1 3.10 3.11


Using the LaserMaster Print Card and Windows

Article ID: Q88784

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

This article discusses using the LaserMaster printer controller card

with Windows. The following issues are covered:

 - LaserMaster Controller Card Overview

 - LaserMaster UAE Error Messages

 - Windows 3.0 Unable to Run in any Mode

 - LMDPS: DDPI Load Failure (LaserMaster 1000)

 - Windows 3.1 TrueType and LaserMaster

MORE INFORMATION

================

LaserMaster Controller Card Overview

------------------------------------

LaserMaster makes a printer controller card series that allows

non-PostScript printers to print PostScript faster and with greater

quality than normally obtainable from a PostScript printer cartridge.

Windows 3.0 LaserMaster UAE Error Messages

------------------------------------------

When printing from version 3.0 of Excel for Windows, Aldus PageMaker

version 4.0, and Micrografx Designer version 3.02, UAEs are generated

if a driver earlier than version 3.56 is used.

Windows 3.0 Unable to Run in Any Mode

-------------------------------------

If you are using the LaserMaster card and version 3.2 of the

LaserMaster printer driver, Windows cannot run in any mode, if the

printer is turned off.

To correct this problem, turn on the printer. Version 3.58 of this

driver from LaserMaster corrects this problem.

LMDPS: DDPI Load Failure (LaserMaster 1000)

-------------------------------------------

When installing the LaserMaster 1000 printer driver in Windows 3.0,

you may get the error message:

   LMDPS : DDPI Load Failure

This is caused by a faulty installation of the printer driver. Contact

LaserMaster for instructions on how to install LaserMaster drivers

correctly.

Windows 3.1 TrueType and LaserMaster

------------------------------------

LaserMaster technical support has confirmed that LaserMaster's

current printer and video drivers for the GS-1280 do not work with

Windows 3.1's TrueType fonts.

LaserMaster suggests the following as a workaround for using printer

and video drivers version 3.58 and 3.58b with Windows 3.1:

1. Install Windows 3.1 with the standard VGA driver included.

2. Run Control Panel and choose the Fonts icon.

3. Choose the TrueType button.

4. Clear the Enable TrueType Fonts check box.

5. Reinstall the Laser Master drivers.

The printer driver can be identified as LMLX6.DRV; the video driver is

LMDPS.DRV. Both files for version 3.58 have a date of 7/22/91; 3.58b

is dated 11/22/91. LaserMaster will be releasing a version of the

drivers compatible with TrueType.

The LaserMaster, Micrografx, and PageMaker products included here are

manufactured by vendors independent of Microsoft; we make no warranty,

implied or otherwise, regarding these products' performance or

reliability.

Additional reference words: 3.00 3.00a 3.0 3.0a 3.10 3.11 3rdparty Laser

Master win31 micrographics micrographx micrografix


Font Assistant Tips and Information

Article ID: Q106651

-------------------------------------------------------------------

The information in this article applies to:

 - Word Assistant version 1.0

 - Office Assistant version 1.0

 - TrueType Font Pack version 2.0

 - Microsoft Word for Windows, versions 6.0, 6.0a

 - Microsoft Windows operating system version 3.1

-------------------------------------------------------------------

SUMMARY

=======

The information in this article was taken from the README.TXT file

from TrueType Font Pack version 2.0

CONTENTS

Font Assistant

A. Limitations on groups and group names

B. Font Assistant and the Control Panel

C. Predefined font groups in Font Assistant

D. Restoring predefined groups

E. Rebuilding the FAST.INI file

F. Display and Printing of Fonts

MORE INFORMATION

================

FONT ASSISTANT

A. Limitations on groups and group names

   -------------------------------------

   Font Assistant will allow you to create up to 63 groups. Group

   names must not exceed 32 characters or contain a double-quote

   character ("). If you use the FAST.BIN file shipped with Word

   Assistant, the permanent groups count as part of the 63 groups. You

   can delete some or all of the permanent groups to allow for the

   creation of the 63 groups.

B. Font Assistant and the Control Panel

   ------------------------------------

   While the Fonts dialog box from the Control Panel is open, do not

   activate or deactivate font groups in Font Assistant. Close the

   Fonts dialog box from Control Panel before changing the active font

   groups on your system in Font Assistant. Failing to follow this

   advice can cause the two applications to get differing views of the

   active fonts on your system.

C. Predefined font groups in Font Assistant

   ----------------------------------------

   Font Assistant includes predefined font groups that include all the

   font products previously released by Microsoft. Grouping fonts

   reflects personal choices, so consider the predefined groups as

   suggestions only. You can always add or delete fonts from any

   predefined group except the <all fonts> group.

   To review the fonts in any group, highlight the group in the Fonts

   Group(s) list. The Samples area to the right of the list will

   display a one-line sample of each font in the highlighted group.

D. Restoring predefined groups

   ---------------------------

   If you modify the predefined groups, you can always restore the

   original groups.

   To restore the predefined font groups, choose Restore Default Group

   from the file menu.

   Be aware that restoring the defaults will erase any font groups you

   created. If you want any of those groups, you'll have to recreate

   them.

E. Rebuilding the FAST.INI file

   ----------------------------

   The FAST.INI file is Font Assistant's database of information about

   the fonts installed on your system. This database can become

   inconsistent with the installed fonts, especially if you use the

   Control Panel to add, delete, or otherwise change the fonts on your

   system while Font Assistant is running. For example, installed

   fonts may fail to appear in the <all fonts> group, and deleted

   fonts may still appear in font groups.

   In the unlikely event that this happens, delete your FAST.BIN file

   from the Windows directory. Choose to install Font Assistant from

   Word Assistant setup. You will have to recreate any font groups you

   created from scratch.

F. Display and Printing of Fonts

   -----------------------------

   If you use many fonts on your system, Windows might run out of

   system resources required to display those characters. When this

   occurs, you might see a rectangular box or blank in place of the

   character.

   To correct this problem, close some of your open applications to

   free resources for Windows. If this doesn't work, you may have to

   restart Windows.

Additional reference words: 6.00 w4wother 6.00a 5.00 1.00 w4wfont fontasst

offasst w4woffice


Portions of Chart Won't Print in Color on DeskJet 500C, 550C

Article ID: Q95492

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c, 2.0c-CD, 6.0

 - Microsoft PowerPoint for Windows, version 3.0

 - Microsoft Excel for Windows, version 4.0

-------------------------------------------------------------------

SYMPTOMS

========

If you create a chart in Microsoft Graph and embed it in a Word for

Windows document, the portions of the chart formatted with color

dithered patterns are printed in black on the Hewlett-Packard (HP)

DeskJet 500c, 550c or 1200c printer. The portions of the chart

formatted with solid colors are correctly printed in color. This

misprinting of the color dithered patterns happens because Microsoft

Graph does not correctly rasterize the dithered information.

This problem also occurs with charts created in Microsoft Excel if you

print to the HP DeskJet 500c, 550c or 1200c using the DESKJETC.DRV

printer driver version 3.0. Portions of the embedded Excel chart

formatted with color dithered patterns are printed in black and white;

portions of the chart formatted with solid color are printed correctly

in color. NOTE: This problem does not occur in version 5.0 of Microsoft

Excel for Windows.

WORKAROUND

==========

To print the embedded charts in color from Word, open the chart in the

server application and change the dithered patterns back to solid.

MORE INFORMATION

================

This problem is not affected by the PageScan=No setting in the

[Statdll] section of the WIN.INI file.

We are researching this problem and will post new information here

in the Microsoft Knowledge Base as it becomes available.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 2.00c-CD 6.00

3.00 3.00a 3.10 3.11 black white b&w w4wprint w4wgraphics hpdj hewlett

packard


Sharing WPS and Xircom Net Adapters

Article ID: Q98615

----------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

----------------------------------------------------------------

SYMPTOMS

========

When you start Windows with the Windows Printing System (WPS) in 386

enhanced mode on a machine using the Xircom network adapter, the

machine may stop responding (hang). Both the Xircom adapter and the

WPS trap I/O calls to the parallel port; this creates a device

conflict.

CAUSE

=====

The Windows Printing System installs WPSLJV.386, a driver that traps

access to the LPT port to handle device contention. With the Xircom

adapter installed, Windows for Workgroups sees the LPT port as both a

printer and the network. This causes device contention errors.

Device contention is required to handle a situation in which an

application running in an MS-DOS session might conflict with Print

Manager trying to print from a Windows-based application at the same

time. Setting the idle time to zero in the 386 Enhanced dialog box of

Control Panel does not correct the problem.

WORKAROUND

==========

To work around this problem, use one of the following methods:

 - Install a second parallel port and configure the Xircom adapter to

   use LPT2.

  -or-

 - Configure the WPS to print to a serial port, COM1 or COM2. This

   requires a serial printer cable.

MORE INFORMATION

================

For more information, call Xircom Technical Support.

The Xircom network adapter is manufactured by Xircom, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Additional reference words: 1.00 wps win31 3.10 3.11 wfw wfwg device

conflict zircom lock up


IBM 4019/4029 Prints Incorrectly or Gives Font Error Message

Article ID: Q84495

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a

----------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Word for Windows, the second time you print a document

formatted with TrueType fonts using the IBM4019.DRV printer driver version

3.0, 3.04, or 3.08 or the IBM4029.DRV printer driver version 3.02, the

output is incorrect or garbled. In addition, the following error message

appears as a font error on the printer's control panel:

   Status 4

NOTE: The first time you print using this configuration, the output is

correct and no error message appears.

CAUSE

=====

This is caused by a problem in the printer driver.

RESOLUTION

==========

To permanently resolve this problem, obtain an updated driver from Lexmark

(IBM). The problem was corrected and does not occur in driver versions 4.x.

The updated version is available from Lexmark (IBM) technical support or

from the Lexmark Bulletin Board (BBS). This driver is developed and support

by Lexmark.

As a temporary workaround, do one of the following:

 - If you select the TrueType Fonts as Graphics check box in the printer

   driver dialog box, you can TrueType fonts on the IBM Laser Printer 4019

   printer with your current version of the driver. To do this, follow

   these steps:

   1. From the File menu in the application you are working in, choose

      Printer Setup.

   2. Choose the Setup button.

   3. Select the TrueType Fonts As Graphics check box.

   4. Choose the OK button to save your changes.

   The drawback to this solution is that the printing speed is slower when

   TrueType fonts are printed as graphics.

   - OR -

 - Switch the IBM 4019 or IBM 4029 to Hewlett-Packard (HP) LaserJet Series

   II emulation mode and use the HP LaserJet Series II printer driver in

   the Printer Setup dialog box. If you use this solution, clear the

   TrueType Fonts As Graphics check box in the printer driver dialog box.

   The advantage to this solution is that you do not lose printing speed.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: w4wprint ttf w4wfont w4werror errmsg err

msg 1.00 1.10 1.10a 2.00 2.00a 3.10 3.11 garbage laserprinter


Unable to Print After Installing Phone Net PC

Article ID: Q104526

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

After you install Farallon's Phone Net PC version 3.0, you may receive

an error message similar to one of the following:

   Windows cannot print this file. Disk may be full.

   -or-

   Windows cannot write to this file. Disk may be full.

The print job may not appear in Print Manager.

NOTE: This problem does not occur on every system or configuration that

is running Phone Net PC.

CAUSE

=====

This error occurs if you try to print from MS-DOS.

Farallon Technical Support has noted an error in the Phone Net PC

documentation that states you must use MS-DOS for printing. This is untrue.

You should still print from the Windows port, not LPTx.DOS.

WORKAROUND

==========

To work around this problem, Farallon Technical Support suggests that you

edit the SYSTEM.INI file to remove PNTALK.DRV from the NETWORK.DRV line.

This entry should be blank as follows:

   Network.drv=

After making this change, you can still access the Phone Net PC network

without any problems.

MORE INFORMATION

================

Phone Net PC is not a supported network with Windows; Setup does not

provide this network option.

Phone Net PC is manufactured by Farallon Computing Inc., a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Additional reference words: 3.00 3.00a 3.10 3.11 3rdparty kbnetwork wfw

wfwg

print wps


General Information About Print Manager and Windows 3.1

Article ID: Q82746

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

This article contains information about printing from the Microsoft

Windows version 3.1 with Print Manager. This article provides an overview

of the flow of data through Windows during printing and instructions for

using the Print Manager, the Fast Printing Direct to Port option, and the

Print Network Jobs Directly option.

MORE INFORMATION

================

Print Manager Disabled

----------------------

The simplest printing setup in Windows 3.1 is with the Print Manager

disabled. In this situation, only one application can print at a time.

Print Manager is not running, so there is little memory overhead

(Print Manager can take up to 50K of memory). Disabling Print Manager

should improve performance if you frequently run out of memory.

Printing without the Print Manager also requires less disk space for

temporary files.

The general order of printing is as follows:

1. The application makes a Windows function call to create the output.

2. Windows translates those calls into printer driver function calls.

3. The device driver converts the drawing function calls into printer

   specific draw commands. In the case of dot-matrix printers and

   non-PostScript laser printers, a bitmap containing the graphics is

   generated.

4. GDI.EXE outputs the printer commands to the port or network server.

Print Manager Enabled

---------------------

With Print Manager enabled, the conditions are similar; however, there

are a few significant differences.

1. Instead of writing the printer commands (the output of the printer

   driver) to the port or network spooler, GDI writes the output to

   temporary files. The temporary files are sent to the port by Print

   Manager.

2. Print Manager does not try to write the files to the port until the

   application and the driver have finished producing all the files

   needed to print the entire job. (This is called "spooling.")

3. Print Manager allows more than one application to spool and

   therefore print at one time. This is possible because several

   applications can create temporary files (that is, "spool")

   simultaneously. Print Manager then prints them in order.

4. Print Manager provides informative error messages when things go

   unexpectedly.

The advantage in allowing a print job to finish spooling before trying

to print it is that the application allows you to continue with the

task you were doing sooner; Print Manager takes care of actually

sending the document to the printer.

The negative effect of spooling is that disk space is required for

each spooled file.(These files are stored in the temporary directory.)

Therefore, you may run out of disk space while printing. If this

problem occurs, spooling stops temporarily and Print Manager attempts

to free disk space by writing the first few pages of the document to

the printer. The application is suspended until enough disk space has

been freed to allow spooling to finish.

Windows 3.0 handles printing differently than Windows 3.1; Windows 3.0

tries to both spool files and print them at the same time. The result

is that the application is suspended for a longer period of time. The

Windows 3.1 approach takes exactly the same time to print the document

as Windows 3.0, but the application allows you to continue working on

other tasks sooner.

Sending Printer Commands to Ports

---------------------------------

Whether Print Manager is enabled or disabled, Windows has several

methods for sending printer commands to a printer port. GDI or Print

Manager determines how to print the file by examining the

configuration of the port. If the port is connected to a network

printer, the network driver creates a print job on the network

spooler. GDI or Print Manager then uses MS-DOS to write data to the

network spooler.

If the port is recognized by the Windows COMM (communications) driver

and the Fast Printing Direct To Port option is turned on, GDI or Print

Manager uses the COMM driver to send the printer data to the printer.

The COMM driver supports COM and LPT ports whose addresses are found

in the ROM BIOS data area (the eight words starting at 40:0).

If the port is not accepted by the network driver or the COMM driver

(for example, when printing to a file or to a character device driver

that is not a COM or LPT port), GDI and Print Manager uses MS-DOS to

open and write functions to output the print data.

Fast Printing Direct to Port

----------------------------

Enabling this option (accessed by choosing "Printer Setup" and then

"Connections") causes Windows to print using the Windows COMM driver

whenever appropriate. The COMM driver supports faster printing than MS-

DOS by writing directly to the COM or LPT port hardware but bypassing

the normal MS-DOS output code path. If special print terminate-and-

stay-resident programs (TSRs) are being used or you are experiencing

problems printing over a network, disabling this option may correct

these problems.

Note: This is exactly the same as printing to LPT1.OS2 in Windows 3.0,

but this setting is for ALL ports. This option is active by default.

Print Network Files Direct

--------------------------

Enabling this option under Network Settings stops Print Manager from

spooling network jobs on the local hard drive and allows local jobs to

be spooled as normal. If the server supports spooling of print jobs

(almost all do) then enabling this option saves disk space when

printing to a network printer without affecting the print speed or the

time the application is suspended. This option is active by default.

Disable this option, if any of the following conditions exist:

   It is known that the server doesn't support spooling.

   Printing slows down with this option enabled.

   You get network errors with this enabled.

Handshaking and Error Checking

------------------------------

The Windows COMM driver supports both hardware and software

handshaking on serial ports and all standard control signals on

parallel ports. When using the COMM driver (printing Direct to Port is

active) with a parallel port, Windows also resets the printer between

documents. The errors supported by parallel ports are "printer

offline," "printer out of paper," "general error," and "printer not

ready," which is actually a time-out condition on the printer busy

signal. There is no standard for returning printer errors on serial

ports; however, "printer not ready" time-outs result if handshaking is

used and the printer does not accept data.

Additional reference words: 3.10 3.11 win31


HP Plotters: Printer Drivers for Windows

Article ID: Q102495

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

 - Microsoft Project for Windows, versions 1.0, 3.0, 3.0a, 4.0

-------------------------------------------------------------------

SUMMARY

=======

Hewlett-Packard (HP) provides Windows printer drivers for the following HP

plotters:

 - HP 7550+

 - HP DraftMaster SX / RX / FX

 - HP DraftPro +

 - HP DesignJet / 600 / 650C

 - HP HP/GL2 printers (all)

MORE INFORMATION

================

To obtain the Windows printer drivers, call Hewlett-Packard and request the

following product:

   Windows 3.0/3.1 HP/GL2 & RTL Plotter Driver package, version 1.3

NOTE: Although several of these plotters are capable of printing

larger pages, Windows limits the length of a page printed on these

plotters to 109.1 inches.

The products included here are manufactured by Hewlett-Packard, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.10

4.00 w4wprint 3.00 win31 3.00a 3.11


Err Msgs: "Cannot Find UNIDRV.DLL" or "Cannot Print"

Article ID: Q85237

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

If you attempt to print from the Microsoft Windows version 3.1 Write

program, you may receive some of the error messages below. These messages

indicate that your Universal Printer Driver (UNIDRV.DLL) is corrupted or

missing.

NOTE: These error messages are not exclusive to Write or the Universal

Printer Driver. If you get these error messages, check the driver file's

size and date, and reinstall it if necessary.

MORE INFORMATION

================

Starting Write

--------------

You may receive the following error messages when starting Write:

   Cannot find UNIDRV.DLL.

   Cannot print.

Make sure that your printer is connected properly, and use the

Printers icon in the Control Panel to verify that the printer is

configured properly.

In addition, the Print command on the File menu will be unavailable

(dimmed).

With Print Manager Active

-------------------------

You may receive the following error message when Print Manager is

active:

                         Print Manager

   The printer on LPT1 is out of paper or is not connected to your

   computer. Check the printer cable or network connection to make

   sure the printer is connected, or refresh the paper supply. Then

   resume the print queue.

With Print Manager Inactive

---------------------------

You may receive the following error messages when Print Manager is not

active:

                               LPT1

   The printer on this port is out of paper or is not connected to

   your computer.

   Check the printer cable or network connection to make sure the

   printer is connected, or refresh the printer's paper supply, and

   then resume the print queue.

With Fast Printing Direct To Port Option Disabled

-------------------------------------------------

You may receive the following error messages when the Fast Printing

Direct To Port option is disabled:

                       LPT1

   The printer on this port is not responding.

   Check the printer or increase the Transmission Retry value in the

   Printers Connect dialog box, and then resume the print queue.

Additional reference words: 3.10 grayed greyed


WPS May Hang in the Print Queue of a NetWare Server

Article ID: Q101146

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

The Microsoft Windows Printing System (WPS) version 1.0 stops responding

(hangs ) in the print queue of a Novell NetWare server.

CAUSE

=====

This problem can occur if the Enable Tabs option is selected in Microsoft

Windows or Windows for Workgroups.

RESOLUTION

==========

To correct this problem, disable the Enable Tabs option in the Printers

dialog box of Control Panel, or use the Capture command with the format

  Capture L=x S=yyy Q=zzz NFF NT NA NB TI=0

where the following values exist:

   x   - Parallel port number  zzz  - Queue

   yyy - Server                NT   - No tabs

   NFF - No form feed          NB   - No banner

   NA  - No auto endcap        TI=0 - Disable timeouts

To disable the Enable Tabs option, choose the Printers icon in Control

Panel, and follow the steps below appropriate for your operating

system.

Windows

-------

1. Ensure WPS is selected in the Installed Printers list, then choose

   Connect.

2. Select the port with the NetWare print queue, then choose Options.

3. Disable the Enable Tabs option.

Windows for Workgroups

----------------------

1. Ensure WPS is selected in the Installed Printers list, then choose

   Connect.

2. Choose Network.

3. Choose NetWare.

4. Select the port with the NetWare print queue, then choose Options.

5. Disable the Enable Tabs option.

When you try to print with the Enable Tabs option selected, the Novell

server displays the print job in the queue for several minutes and

then disappears, hanging the system. At this point, the printer

displays "WPS 1.00 READY" on its LCD screen.

MORE INFORMATION

================

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Novell NetWare is manufactured by Novell, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: wfw wfwg 1.00 WPS win31 hp enabled 3.10 3.11


Garbled, Misaligned, or Missing Output on Panasonic KX-P2123

Article ID: Q96928

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Publisher for Windows, versions 1.0 and 1.0a

-------------------------------------------------------------------

SYMPTOMS

========

When you print color graphics, borders or TrueType fonts to the

Panasonic KX-P2123 printer, the printed output may contain extra and

garbled text or misaligned and missing text.

CAUSE

=====

This is caused by an incompatibility between the printer driver and the

printer ROM version.

This problem occurs with the EPSON24.DRV and early versions of the

PANSON24.DRV because these drivers do not send a carriage return (CR)

character between color passes in graphics mode. Instead, these drivers

send multiple absolute positioning commands. The Panasonic KX-P2123 ROM

version A does not correctly flush the printer buffer until it receives a

CR.

WORKAROUND

==========

To work around this problem, do one of the following:

 - Print using version 2.1 or later of the PANSON24.DRV printer driver.

  -or-

 - Upgrade the ROM on your Panasonic KX-P2123.

MORE INFORMATION

================

The problem occurs if you print color border art from Microsoft Publisher

or color TrueType fonts from Word for Windows using a version of the

PANSON24.DRV printer driver earlier than 2.1 or the EPSON24.DRV printer

driver.

This problem only occurs if your Panasonic KX-P2123 printer contains ROM

version A. To find the ROM version of the KX-P2123 printer, hold down the

LF button on the printer while you turn on the printer. This prints a self

test, in which the first line lists the ROM version. Panasonic encourages

customers with ROM version A of the Panasonic KX-P2123 to contact Panasonic

Technical Support for an upgrade to ROM B.

NOTE: Some Panasonic KX-P2123 printers contain ROM version C. Starting with

this version, the KX-P2123 contains a new main logic board in which the ROM

code is the same as ROM version B.

The Panasonic KX-P2123 printer drivers distributed by Panasonic and version

2.1 of the PANSON24.DRV driver distributed by Microsoft on the Windows

Driver Library (WDL) include a workaround to send a CR between each color

pass. As a result, these versions of the drivers print color graphics,

borders, and TrueType fonts correctly on KX-P2123 printers that contains

ROM version A.

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

2.00c w4wprint win31 garbage trash 3.10


Okidata Microline 320, 321 Correct Print Quality Selection

Article ID: Q84946

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The Okidata 320 and 321 series of printers have High Speed Draft (HSD),

Utility (UTL), and Near Letter Quality (NLQ) print modes available. The

printer drivers that are included with Microsoft Windows version 3.1 do not

list these settings accurately.

MORE INFORMATION

================

The Okidata 320 and 321 are 9-pin printers that Okidata configures with

Microline, Epson, or IBM emulations. The Microsoft Windows printer drivers

support the Microline and IBM emulations directly.

The following chart outlines the correct settings available on the

printer and the corresponding print settings available on the

Microsoft Windows 3.1 printer drivers.

Emulation               Printer                 Windows 3.1

---------               -------                 -----------

Okidata Microline       High Speed Draft        Draft

                        Utility                 Near Letter Quality

                        Near Letter Quality     Letter Quality

Okidata ML-IBM          High Speed Draft        No Option

                        Utility                 No Option

                        Near Letter Quality     No Option

Note that the printer will adjust properly to the Windows printer

driver settings. For example, if you select Letter Quality in Windows,

the printer will print NLQ (Near Letter Quality); if you select Near

Letter Quality, the printer will print UTL (Utility); if you select

Draft, the printer will print HSD (High Speed Draft).

The Okidata 321 is the wide-carriage version of the Okidata 320.

Additional reference words: 3.10  wide carriage 3.11


C. Itoh Support Under Windows

Article ID: Q93202

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

This article lists the Microsoft Windows drivers and emulation modes

recommended by C. Itoh technical support for its printers.

MORE INFORMATION

================

C. Itoh printer drivers shipped with Windows:

   Details           Windows 3.0    Windows 3.1

   ----------------------------------------------

   Driver            C. Itoh 8510    C. Itoh 8510

   Filename          CITOH.DRV      CITOH.DRV

   File Size         19456          4720

   Date              10/31/90       10/1/92

   Driver Version    1.0            3.0

Emulation modes for C. Itoh printers under Windows:

   Printer                Emulation

   -------------------------------------------------------------------

   8510a 8510b 8510s      None needed; use C. Itoh 8510 driver shipped

                          with Windows

   8510bep 8510sep        IBM Graphics Printer

   C310 C315p C315r       Use C. Itoh 8510 driver shipped with Windows

   C310xp C315xr          IBM Proprinter or Epson FX-80

   C210xp C215xr          IBM Proprinter or Epson FX-80

   610                    IBM Proprinter XL

   C610 C610II            IBM Proprinter X24 or Epson LQ-850

   C645                   IBM Proprinter XL or Epson FX-286

   C315 C315a             IBM Proprinter XL or Epson LQ-1000

   CI4                    HP LaserJet IIP (see note below)

   CI8 CI8E               HP LaserJet III

   CPX310                 Epson JX-80

NOTE: To print TrueType fonts in landscape mode using the C. Itoh CI4,

use the driver for the Hewlett-Packard (HP) LaserJet Series II and

contact C. Itoh for a ROM update to the printer.

For more information, contact C. Itoh and Company.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: win31 3.10 c.itoh c-itoh 3.11


How to Use the LandScapeOrient=Angle Setting

Article ID: Q83788

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

In Microsoft Windows version 3.1, the LandScapeOrient setting must be

placed in the [ModelName,Port] section of the WIN.INI file, not in the

[PostScript] section in order to function. For example:

Correct:        [Apple LaserWriter II NTX,LPT3]

                advflags=696

                header=1

                landscapeorient=270

Incorrect:      [PostScript,LPT1]

                ATM=placeholder

                landscapeorient=270

If the [ModelName,Port] section cannot be found, you can force the

setting to be written to the WIN.INI file, as follows:

1. Open Control Panel and choose the Printers icon.

2. Select the active PostScript printer and choose the Setup button.

3. Choose the OK button, then the Close button.

With Aldus PageMaker Version 4.0

--------------------------------

If you are working with PageMaker version 4.0, you will have to

reinstall the target printer to refer to your specific printer:

1. From the PageMaker menu, choose the File command.

2. Select the Target Printer option, and then choose your printer's

   name.

MORE INFORMATION

================

[Modelname,Port] LandScapeOrient [default: 90]

----------------------------------------------

This setting in the WIN.INI file determines the angle that the paper

is rotated to obtain landscape orientation. Earlier versions of the

Windows PostScript driver used 270-degree rotation. However, this

rotation setting is opposite to the 90-degree rotation that most other

laser printers use. To return to the previous version of landscape

orientation, change this value to 270.

Printing imported images (encapsulated PostScript [EPS] files, for

example) in landscape orientation from some applications (for example,

Aldus PageMaker 4.0) may result in improper placement or orientation

of the image. Changing the setting to 270 may work around the problem.

Additional reference words: 3.10 3.1 driver 3.11


Excel Prints at 300 DPI to HP LaserJet 4 Series Printers

Article ID: Q108776

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Excel for Windows, versions 4.0, 4.0a

-------------------------------------------------------------------

SYMPTOMS

========

The cell-shading patterns from the Format Patterns Pattern dialog box in

Microsoft Excel versions 4.0 and 4.0a may print at 300 dots per inch (dpi)

to a Hewlett-Packard (HP) LaserJet 4 series printer using the HPPCL5E.DRV

driver, even though the driver is set for 600 dpi.

This problem has been reproduced with HPPCL5E.DRV versions 1.18, 1.20, and

1.26.

WORKAROUNDS

===========

To work around this problem, do one of the following:

 - Format the cells for a solid shading pattern and choose a shade of gray

   for the foreground color. This type of shading prints correctly at 600

   dpi.

   -or-

 - Place some type of graphic on each page of the worksheet. This forces

   Microsoft Excel to print the shading patterns at 600 dpi. An empty

   Microsoft Draw object can be used.

STATUS

======

Microsoft and Hewlett-Packard are researching this problem and will post

more information here in the Microsoft Knowledge Base as it becomes

available.

Additional reference words: win31 4M 4si 4siMX mx 4p 4mp 4l 4ml laser jet


Immediate "Cannot Print" Error Message from Windows

Article ID: Q71220

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

This article contains information on possible causes for an immediate

"Cannot Print" error message when trying to print from a Windows

application under Microsoft Windows 3.0.

MORE INFORMATION

================

The following problems can cause this error message. Where available, steps

for correcting each problem are provided.

Invalid Temporary File Directory

--------------------------------

The error occurs if the temporary file directory pointed to by the DOS TEMP

variable is invalid.

To correct the problem, verify that a SET TEMP statement exists and points

to a directory with sufficient space (and access privileges if a network is

being used).

Printer Doesn't Provide Proper Handshaking

------------------------------------------

If you are using a serial port, make sure the printer is connected directly

to the computer, not through a switch box or print-sharing device. Try a

different cable.

If you are using a parallel port, the same considerations apply.

Additionally, the printer should maintain the Centronics parallel "Paper

Out" signal in an OFF position and the "Select In" signal in an ON position

for printing to begin.

Corrupted Printer Driver

------------------------

Check the files size of the printer driver to see if it has been corrupted.

If it doesn't match the original file size, reinstall the driver.

Windows Does Not Recognize the Printer Port

-------------------------------------------

If you are on a network, make sure the appropriate port is redirected

properly; use either an MS-DOS command or the Windows 3.0 Control Panel

Network section to make any required corrections. If you are not on a

network, this may indicate a hardware port configuration problem.

Ports should be configured with the following hardware interrupt and base

I/O port addresses:

   Port      Base I/O Address   Hardware Interrupt

   ------------------------------------------------

   LPT1        3BCh or 378h             7

   LPT2            278h                 5

   COM1            3F8h                 4

   COM2            2F8h                 3

You can use the MS-DOS Debug command to verify the existing base I/O

address (see below).

If you are using a parallel port and are able to print from MS-DOS, a

temporary workaround for testing purposes may be to use the Windows 3.0

Control Panel to connect the printer driver to a port of LPTx.OS2 rather

than LPTx: (where x is the appropriate port number). This allows Windows to

print through MS-DOS rather than directly to the port hardware.

Verifying the Base I/O Port Address

-----------------------------------

Use the following procedure to verify the base I/O port address settings

for printer ports.

Information on the I/O port starting address for each of the installed

serial and parallel ports is contained in the ROM BIOS data segment at

memory location 0040:0000. Each entry is a 16-bit port address stored in

two hexadecimal bytes. As with all 16-bit addresses, each pair of bytes

should be reversed to read correctly. For example, the entry "F8 03" yields

an address of 3F8 hexadecimal (the standard starting address for COM1). You

can easily examine the contents of the ROM BIOS data segment yourself,

using the DOS DEBUG utility. The Debug command to display a range of memory

is "D" for "Dump." Run DEBUG and enter the command "d40:0" at the C:\>

prompt, as follows:

        C:\>debug

        -d40:0

        0040:0000  F8 03 F8 02 00 00 00 00-78 03 00 00 00 00 00 00

        PORT       COM1: COM2: COM3: COM4: LPT1: LPT2: LPT3:

        BYTE       00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F

The notations on the last two lines were included for clarity and are

not part of the DEBUG output. The first eight bytes show the addresses

for COM1 through COM4. The last eight bytes show LPT1 through LPT3,

followed by two unused bytes. This particular output shows a machine

with two COM ports at addresses 3F8h and 2F8h, and one LPT port at

address 378h. Zeros indicate nonexistent ports. After examining the

segment, enter "Q" (without the quotation marks) to quit DEBUG.

Additional reference words: 3.0 3.00 3.00a


PostScript Error: Offending Command: MSTT#### Undefined

Article ID: Q103735

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SYMPTOMS

========

When you print to a PostScript printer using the Microsoft Windows

PSCRIPT.DRV driver, the error "Offending Command: MSTT<####> Undefined"

(where <####> is a four-digit number) may print if the printer runs out of

virtual memory.

CAUSE

=====

Microsoft Windows downloads TrueType fonts to PostScript printers with the

MSTT#### naming scheme. If the printer runs out of memory, it may drop

fonts, causing the error to occur when the font is called again in the

print job.

RESOLUTION

==========

To prevent this problem, first make sure that the virtual memory

setting in the Options Advanced Options dialog box of the Windows

PostScript driver is set correctly for the amount of virtual memory

available in the printer. Microsoft includes a test file with Windows

that prints a suggested memory setting for the printer. Copy the

TESTPS.TXT file to the printer from the Windows SYSTEM subdirectory.

For example, if Windows is installed in the directory "WINDOWS" and

the printer is on port LPT1, type the following at the MS-DOS command

prompt:

   copy c:\windows\system\testps.txt lpt1:

The amount of printer memory that Windows uses can be conserved by

clearing the Clear Memory Per Page box in the Options Advanced Options

dialog box of the PostScript printer driver. This may slow printing.

For more information on PostScript printers and virtual memory, query

on the following words in the Microsoft Knowledge Base:

   virtual and printer and memory and defined and connection

Additional reference words: win31 Adobe PS unrecognized LaserJet hp

Hewlett-Packard II III 4 si m mx IID IIID IIP IIIP IIIsi Apple

Laserwriter IINT IINTX NT NTX Pro 600 630 AST Turbolaser NEC

Silentwriter 2 290 90 95 990 LC 890 Okidata Okilaser OL 840 Agfa

Compugraphic 400 900 Plus Series Dataproducts LZR R4081 2665 DEC LN03R

ScriptPrinter LPS PrtServer 40 IBM Pageprinter II-30 31 Model 20

Linotronic 100 300 500 Colormate OS XL Olivetti PG 303 308 HS QMS

Colorscript 100 800 810 TI Omnilaser 2108 2115 Varityper VT-600 Wang

LCS15 FontPlus Agfa 9000 Panasonic KX-p4455 410 820 860 3.50 3.51 3.52

3.53 3.54 3.55 3.56


HP DeskJet Printer Driver Support in Windows 3.1

Article ID: Q96086

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.1

----------------------------------------------------------------------

SUMMARY

=======

Two printer drivers are available that support the Hewlett-Packard

(HP) DeskJet family of printers under Windows 3.1. The HP DeskJet

family of printers includes the HP DeskJet, HP DeskJet Portable, HP

DeskJet Plus, HP DeskJet 500, HP DeskJet 500C, and HP DeskJet 550C.

For the HP DeskJet, HP DeskJet Plus, HP DeskJet 500, or HP DeskJet

Portable, you should use the Microsoft HP DeskJet printer driver

(HPDSKJET.DRV) included with Microsoft Windows 3.1. This driver does

not support printing in color on the HP DeskJet 500C or HP DeskJet

550C.

For the HP DeskJet 500C or HP DeskJet 550C, you should use the HP

DeskJet Series printer driver version 3.0 (DESKJETC.DRV) from Hewlett-

Packard. This driver supports printing in color and black and white. It

also supports Hewlett-Packard Intellifonts and TrueType fonts. If you

prefer, you can also use this driver for black and white printing on

the DeskJet, DeskJet Plus, and DeskJet 500.

MORE INFORMATION

================

The HP DeskJet series printer driver version 3.0 (DESKJETC.DRV)

replaces the HP500C.DRV driver (version 2.0 and 2.1) which did not

support TrueType fonts.

To obtain the latest version of the HP DeskJet series driver

(DESKJETC.DRV), download the file from the Hewlett-Packard forum on

CompuServe (go HPPER) or contact Hewlett-Packard.

To identify which driver is installed, look at the descriptions in

the Printers window of Control Panel. The HPDSKJET.DRV printer driver

provided with Windows 3.1 lists the printer name as "HP DeskJet," "HP

DeskJet Plus," or "HP DeskJet 500." The DESKJETC.DRV driver written by

Hewlett-Packard (HP) lists the printer name as one of the following:

 - HP DeskJet 550C Printer

 - HP DeskJet 500C Printer

 - HP DeskJet 510 Printer

 - HP DeskJet 500 Printer

 - HP DeskJet Plus Printer

 - HP DeskJet Printer

The HP DeskJet Series driver version 2.0 for Windows 3.0 that

originally shipped with the DeskJet 500C does not work with Windows

3.1. If you have this printer driver, you need to upgrade to the

latest version.

Additional reference words: true type TT desk jet 3.1 grayscale

typeface 3.10 win31 wfw wfwg greyscale scale gray grey


Horizontal Lines Print Through Text on Panasonic KX-P2123

Article ID: Q96929

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

When you print on tractor-feed continuous paper to a Panasonic KX-

P2123 printer, horizontal lines may appear throughout text on the page.

These lines usually appear near the bottom of the page.

CAUSE

=====

This problem occurs when the paper perforation interferes with the tractor-

feed tension mechanism.

WORKAROUND

==========

These lines do not appear if you print using the friction feeder and a

single sheet of paper or if you print using the tractor feed on a

Panasonic KX-P2124 (this printer is identical to the KX-P2123).

Additional reference words: w4wprint PANSON24.DRV 2.1 kxp-2123 kxp2123

2.00 2.00a 2.00a-CD 2.00b 2.00c 3.10 win31 3.11


Testing the Connection to a PostScript Printer

Article ID: Q64859

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

This article provides instructions for determining if your PostScript

printer (such as an Apple LaserWriter) is connected properly to the

computer.

MORE INFORMATION

================

Windows 3.1 and 3.11

--------------------

Microsoft Windows 3.1 installs TESTPS.TXT in your WINDOWS\SYSTEM

subdirectory for testing your PostScript output. To use this file,

copy it to the port connected to the PostScript printer. The following

is an example:

   copy c:\windows\system\testps.txt lpt1

The output at the printer should be a single page, with the following

information in the lower-left corner:

   Max Printer VM (KB):

   Max Suggested VM (KB):

   Baud Rate:

   Data Bits:

   Parity:

   Stop Bits:

   Flow Control:

Windows 3.0 and 3.0a

--------------------

At the MS-DOS command prompt, type the following:

   COPY CON COMx:

   showpage

NOTE: After each line (command) above has been entered, press CTRL+Z

and then ENTER. COMx: refers to the physical port where the PostScript

printer is connected. You can substitute COMx for COM1, COM2, LPT1,

LPT2, and so on.

You will be returned to an MS-DOS command prompt. If the connection

between the printer and the computer is good, a blank page ejects from

the printer.

To test the processor of the PostScript printer, type the following

commands at the MS-DOS command prompt:

   COPY CON COMx:

   initgraphics

   /ZapfChancery-MediumItalic findfont 48 scalefont setfont

   200 432 moveto

   (This is a test) show

   showpage

NOTE: After each line (command) above has been entered, press CTRL+Z

and then ENTER. COMx: refers to the physical port where the PostScript

printer is connected.

You will be returned to an MS-DOS command prompt. If the connection

has been properly made, a sheet prints with the words "This is a

test."

Additional reference words: tshoot 3.00 3.0 3.0a 3.00a 3.1 3.10 3.11


Cannot Print in Draft Mode with Okidata Printers

Article ID: Q86627

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The drivers included for Okidata printers always print in near letter

quality (NLQ) or letter quality (LQ) mode, whichever is the highest

available mode. You cannot print in the Utility or High Speed Draft modes.

RESOLUTION

==========

Microsoft has confirmed this to be a problem in the Okidata printer

drivers version 1.0. OKI drivers version 2.0 corrects this problem for the

Okidata 24 pin printers.

MORE INFORMATION

================

When you print using the device fonts on Okidata printers, changing

the Print Quality to Draft in the Print Setup dialog box does not affect

the printing speed or quality. The printer still prints in the highest

available mode, either NLQ or LQ.

This applies to the following drivers and printers.

OKI24.DRV Version 1.0

---------------------

 - Okidata ML 380

 - Okidata ML 390

 - Okidata ML 390 Plus

 - Okidata ML 391

 - Okidata ML 391 Plus

 - Okidata ML 393

 - Okidata ML 393 Plus

 - Okidata ML 393C

 - Okidata ML 393C Plus

OKI9.DRV Version 1.0

--------------------

 - Okidata ML 192

 - Okidata ML 192 Plus

 - Okidata ML 193

 - Okidata ML 193 Plus

 - Okidata ML 320

 - Okidata ML 321

OKI9IBM.DRV Version 1.0

-----------------------

 - Okidata 92/93 IBM

 - Okidata ML 192 IBM

 - Okidata ML 193 IBM

 - Okidata ML 320 IBM

 - Okidata ML 321 IBM

Additional reference words: microline micro line 3.10 3.11


Foreign Language Fonts Available for Use with Windows

Article ID: Q86888

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows versions 1.0, 1.1, 1.1a, 2.0, 2.0a

-------------------------------------------------------------------

SUMMARY

=======

WorldFonts for Windows, a product made by Data-Cal, Inc., provides a

variety of foreign language fonts for use with Microsoft Windows and

with Windows-based applications such as Microsoft Word for Windows.

MORE INFORMATION

================

WorldFonts for Windows is a third-party font package that specializes

in foreign language fonts. WorldFonts fonts are available in two

formats:

 - TrueType

 - Adobe Type-1 outline

The Adobe Type-1 outline fonts can be used with Adobe Type Manager

(ATM) versions 2.x or later. You can use the Word for Windows spelling

checker with these fonts if the appropriate foreign language

dictionary is installed.

The following fonts are currently shipped with WorldFonts for Windows.

According to Data-Cal, other fonts will be available in the future:

  Arabic                     Greek               Lithuanian

  Armenian                   Greek Helvetica     Norwegian

  Croatian                   Greek Plus          Polish

  Cyrillic                   Herbrew             Romanian

  Czech                      Hungarian           Russian

  Danish                     Italian             Sanskrit

  Dutch                      Japanese            Spanish

  Estonian                   Japanese (Hirgana)  Swiss

  Finnish                    Japanese (Kana)     Thai

  Foreign Business Symbols   Japanese (Katakana) Turkish

  French                     Latin American      Ukranian

  German                     Latvian

For more information, contact:

   Data-Cal Corporation

   531 East Elliot Road

   Chandler, AZ  85225

   Phone: (602) 545-1234

   Fax: (602) 545-8090

   Data-Cal Europa

   Kirschbaumweg 28a

   50996 Koln

   Germany

   Phone: 02236 6 40 24

   Fax: 02236 311 03

   Data-Cal Corporation UK

   2, Midas House,

   Calleva Park, Aldermaston,

   Berkshire, RG7 4QZ

   United Kingdom

   Phone: 0734 819960

   Fax: 0734 810110

WorldFonts is manufactured by Data-Cal, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 3rdparty w4wfont ttf win31 1.00 1.0 1.10

1.1 1.10a 1.1a 2.00 2.00a 2.0 2.0a 3.00 3.10 true type


Printing Graphics Using HPPCL5MS.DRV Versus HPPCL5A.DRV

Article ID: Q93224

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.1

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0, 4.0a

-------------------------------------------------------------------

SUMMARY

=======

Versions 2.0 (HPPCL5MS.DRV) and 31.3.89 (HPPCL5A.DRV) of the printer

driver for the Hewlett-Packard (HP) LaserJet Series III printer handle

the printing of graphic images differently. HPPCL5A.DRV uses three

graphics printing modes:

 - LineArt Images

 - Photographic Images

 - HP ScanJet Images

HPPCL5MS.DRV does not use these graphics printing modes. Instead, this

printer driver uses Intensity and Dithering settings to govern the

printing of graphic images.

MORE INFORMATION

================

The Microsoft HPPCL5MS.DRV printer driver supplied with Windows for

Workgroups version 3.1 completely replaces the HPPCL5A.DRV printer

driver shipped with Windows version 3.1. All LaserJet Series III

printers can use the HPPCL5MS driver. HPPCL5MS.DRV uses version 3.1.2

of the Windows Universal Printer Driver because it supports scalable

fonts.

Use the following steps to modify the graphics printing settings for

either of these printer drivers:

1. Open Windows Print Manager.

2. From the Options menu, choose Printer Setup. Select HP LaserJet III

   in the Installed Printers box and choose the Setup button.

3. Choose the Options button.

HPPCL5A.DRV (Version 31.3.89)

-----------------------------

From the Gray Scale list, choose the LineArt Images, Photographic

Images, or HP ScanJet Image option, and choose the OK button three

times.

HPPCL5MS.DRV (Version 2.0)

--------------------------

In the Options dialog box, select an Intensity and Dithering setting

and choose the OK button three times. To adjust the Intensity control,

drag the thumb between the Lighter and Darker setting (Darker

corresponds to 0 percent and Lighter corresponds to 100 percent).

Note: The Intensity and Dithering controls are features of the

Universal Printer Driver.

The graphics settings in HPPCL5MS and HPPCL5A correspond as follows:

   HPPCL5MS

   Dithering   Intensity                 HPPCL5A

   ---------------------------------------------

   None        --                        N/A

   Coarse      50%                       Photographic

   Coarse      75%                       ScanJet Image

   Fine        --                        N/A

   LineArt     50%                       LineArt

Additional reference words: wfw wfwg 3.10 win31 w4wprint laserjet4

w4wlaserjet lj4 HP4


"Offending Command" Error When Using PSCRIPT.DRV 3.52

Article ID: Q86476

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a

 - Microsoft Excel for Windows, version 4.0

-----------------------------------------------------------------------

SYMPTOMS

========

When using the Microsoft Windows operating system version 3.1

PSCRIPT.DRV driver version 3.52 and printing to an IBM PostScript

printer, you may receive the following error message on the printed

output:

   Offending Command

RESOLUTION

==========

This problem was corrected in version 3.53 of PSCRIPT.DRV. This driver

is available on the Microsoft Windows Driver Library (WDL). For a complete

listing of the WDL's contents and instructions for obtaining the WDL, query

on "Q82006" in the Microsoft Knowledge Base.

MORE INFORMATION

================

The following printers may exhibit this problem:

 - IBM Laser Printer 4019 PS17 (IBM17521.WPD)

 - IBM Laser Printer 4019 PS39 (IBM39521.WPD)

 - IBM Personal Pageprinter

 - IBM Personal Pageprinter II-30

 - IBM Personal Pageprinter II-31

When you select most of the PostScript printers that come with Windows

3.1, you are actually installing two files. The first file is

PSCRIPT.DRV, which is the PostScript driver, and the second is a

Windows printer definition file (.WPD) that further defines the

PostScript driver with usable features such as paper sizes and

sources.

"Offending Command" is the most common Postscript error message that

you will receive in Windows. This is not exclusive to the 3.52 version

of the PSCRIPT.DRV file.

Additional reference words: 3.10 err msg errmsg laserprinter page

printer


Output Is Centered on Custom Paper Sizes on the HP LaserJet 4

Article ID: Q93245

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0, 4.0a

---------------------------------------------------------------------

SYMPTOMS

========

If you format your Word for Windows document for a custom paper size and

print it to a Hewlett-Packard (HP) LaserJet 4 printer using the HP LaserJet

4/4M printer driver (HPPCL5E.DRV) version 31.1.03, or 31.v1.20, the printer

aligns the output in the center of the paper feed path instead of on the

left. This causes incorrect output because the multipurpose paper tray

feeds custom-sized paper on the left side of the paper feed path.

RESOLUTION

==========

To correct the problem, set a printer heuristic (HPPCL5E=+2) in the

[Microsoft Word 2.0] section of the Windows WIN.INI file that forces

the printer driver to send the job through the left side of the paper

feed path.

MORE INFORMATION

================

For information on setting printer heuristics using the SetPrinterHeuristic

macro or using the Options command in Word for Windows, query on the

following words in the Microsoft Knowledge Base:

   newmacro.doc and win.ini and printer and heuristics and options

NOTE: This problem occurs in Windows Write even when you set the above

printer heuristic. Windows Write is not able to override the printer

driver command that centers print jobs.

The HPPCL5E.DRV printer driver is manufactured by Hewlett-Packard,

a vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.10 3.11 win31

w4wprint laserjet4 w4wlaserjet lj4 HP4 series 4 4.00 4.00a multi-purpose


Windows Err Msg: System Error, Cannot Read from Drive A:

Article ID: Q64510

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

When you print to a port such as LPT1.OS2 or LPT2.OS2, you may receive

the error message "Cannot Create File" in Microsoft Windows if the last

drive accessed is no longer available. If the last drive accessed was a

floppy disk drive, then you may receive the message "System Error, Cannot

Read From Drive X:," where X is the name of the drive.

For example, if the last drive that was accessed in Windows was

drive A and there is currently no disk in drive A (or if the

drive door is not shut) and you attempt to print to a file, you will

receive the message "System Error, Cannot Read From Drive A:."

It is necessary to access a valid drive before you print to a file or

insert a disk (with enough disk space) into the drive in question

before you select a print option.

Additional reference words: 3.00 3.0 3.0a 3.00a 3.10 3.11


GP Fault in HPPCL5A.DRV Using ATM and Carbon Copy for Windows

Article ID: Q82869

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

Under Microsoft Windows version 3.1, a general protection (GP) fault can

occur when you print with the HPPCL5A printer driver and use Adobe Type

Manager (ATM) and Carbon Copy for Windows simultaneously.

CAUSE

=====

Carbon Copy for Windows alters the SYSTEM.INI file, inserting its own

display driver as follows:

   [boot]

   display.drv=CCVGA.DRV

WORKAROUND

==========

To work around the problem, do one of the following:

 - Remove the CCVGA.DRV driver and replace it with a Windows 3.1 driver.

 - Print using a driver other than HPPCL5A.DRV.

MORE INFORMATION

================

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: gpf 3.1 3.10 HP Hewlett Packard LaserJet

3.11 power point windrvr


'Margins Outside Printable Area' Error with Panasonic Printers

Article ID: Q88896

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD

-------------------------------------------------------------------

SYMPTOMS

========

When printing a Microsoft Word for Windows document on a Panasonic KX-

P1124, KX-P1624, or KX-P2123 printer, you may receive the following error

message:

   The margins of section 1 are set outside the printable area

   of the page. Do you want to continue?

If you choose to continue, the document prints as garbage.

This problem occurs when you choose the Manual Feed paper source

option in the Page Setup dialog box.

STATUS

======

Microsoft has confirmed this to be a problem with the PANSON24.DRV printer

driver version 1.0 supplied with Microsoft Windows version 3.1. The error

message occurs because the bottom unprintable region setting for manual

feed mode is 2.25 inches.

This problem was corrected in the Panasonic Driver version v2.0 which

is available on the Windows Driver Library (WDL). For information on

how to obtain the WDL, query on "Q82006" in the Microsoft Knowledge

Base.

Additional reference words: 2.00 2.00a 2.00a-CD w4wprint kxp1124

kxp1624 kxp-1124 kxp-1624 w4werror garbled strange characters


Windows 3.1: Incorrect TrueType Output with HP DeskJet

Article ID: Q84117

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

When you use the Hewlett-Packard (HP) DeskJet driver (HPDSKJET.DRV) for the

HP DeskJet, DeskJet Plus,  HP DeskJet 500, or HP DeskJet 560c, incorrect

TrueType font output may result when a third-party screen driver is

installed. Installing one of the standard screen drivers provided with

Windows 3.1 should correct this problem.

MORE INFORMATION

================

This information applies only to the HPDSKJET driver provided with Windows

3.1, not to the DJ500C.DRV HP DeskJet driver provided by Hewlett-Packard.

The easiest way to tell the difference between these two drivers (other

than examining the contents of the WIN.INI file) is to see how the printer

is described in Control Panel. The driver written by HP lists the printer

name as "HP Deskjet Series v 2.x", where 2.x is either 2.0 or 2.1. The

driver provided with Windows 3.1 lists the printer name as "HP Deskjet",

"HP Deskjet Plus", or "HP Deskjet 500".

Additional reference words: 3.10 Deskjet desk jet true type hewlett

packard


Printers Not Supporting TrueType in Windows 3.1

Article ID: Q83118

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

In Microsoft Windows version 3.1, all printer drivers support TrueType

fonts except for the Generic/Text Only printer driver (TTY.DRV) and the

plotter driver (HPPLOT.DRV).

MORE INFORMATION

================

Printer drivers support TrueType in one of two ways:

 - All dot-matrix printer drivers, the Hewlett-Packard (HP) DeskJet

   driver (HPDSKJET.DRV), the Canon LBP II and III drivers (LBP8II.DRV

   and CANONIII.DRV), and the Olivetti DM109/309 driver (DM309.DRV)

   support printing TrueType fonts as raster graphic data. The IBM 4019

   driver (IBM4019.DRV, also known as the Lexmark 4019), the original HP

   LaserJet, LaserJet Plus, and LaserJet 500+ also support TrueType fonts

   in this way.

 - Other printer drivers support TrueType by downloading TrueType font

   information to the printer, the same way that other soft fonts are

   downloaded, and then requesting the font the same way other device-

   resident fonts are requested. This is the way that TrueType is

   supported for the HP LaserJet Series II (and later HP LaserJet

   models, including the HP LaserJet III family), and the PostScript

   driver (PSCRIPT.DRV).

Printer drivers written for Windows 3.0 by original equipment manufacturers

(OEMs) automatically support TrueType fonts if they support printing bitmap

fonts (such as TmsRmn and Helv in Windows 3.0 and MS Serif and MS Sans

Serif in Windows 3.1). If they don't, these drivers must be modified to

support TrueType fonts.

Additional reference words: 3.10 3.1 KBPrint 3.11


Epson Action Laser II Printer and Windows

Article ID: Q83239

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

Epson does not have a printer driver available for the Epson Action

Laser II printer for Microsoft Windows 3.0.

The Epson Action Laser II is equipped with three emulation modes of

operation.

NOTE: The Windows Driver Library (WDL) includes a printer driver for the

Epson Action Laser printer to work with Windows 3.1. For information

about the WDL, query on "Q82006" (without the quotation marks).

MORE INFORMATION

================

The Epson Action Laser II printer has three emulation modes:

 - Hewlett-Packard (HP) LaserJet IIP

 - Epson FX

 - Epson LQ

This printer is shipped with the emulation mode for the HP LaserJet

IIP set. Epson technical support recommends using the HP LaserJet IIP

emulation mode. To determine the current mode of operation, examine

the front panel of the printer, the mode will be displayed here.

Any questions concerning the functioning of this printer under

Microsoft Windows should be directed to Epson Technical Support.

The Epson product included here is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 3.00 3.00a actionlaser EPLZR.EXE 3.10 3.11


Procedure to Uninstall the Windows Printing System

Article ID: Q96220

------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

------------------------------------------------------------

SUMMARY

=======

Use the following procedure to remove the Windows Printing System from

your computer.

MORE INFORMATION

================

 1. In Control Panel, choose the Printers icon.

 2. In the Printers dialog box, select the Windows Printing System

    printer, and then choose the Remove button.

 3. To confirm that you want to remove the Windows Printing System

    printer, choose the Yes button.

 4. Close all open dialog boxes and exit Control Panel.

 5. Quit Windows.

 6. Change to the Windows directory.

 7. Delete the following files:

       WPS.INI

       WPSLJ.HLP

 8. If you are using a 386 or 486, edit the SYSTEM.INI file. Under the

    [386Enh] section, delete the following lines:

       device=wpsljvpd.386

       device=vcd.386

 9. Change to the Windows SYSTEM subdirectory and delete the following

    files:

      WPSHRE.DLL

      WPSLJ.DRV

      WPSLJCOM.DLL

      WPSLJQP.DLL

      WPSLJVPD.386

10. If you want to delete the Windows Printing System sounds, delete

    the following files:

       PADDPAP.WAV

       PCOMMERR.WAV

       PCOVER.WAV

       PDONE.WAV

       PERROR.WAV

       PFEED.WAV

       PJAM.WAV

       PMANDUP.WAV

       PPAUSED.WAV

       PRESUME.WAV

       PSTARTED.WAV

       PSTOPPED.WAV

       PTRAY.WAV

11. If you don't want to use the enhanced Print Manager provided with

    the Windows Printing System, delete PRINTMAN.EXE from the Windows

    directory and COMMCTRL.DLL from the Windows SYSTEM subdirectory.

12. If you deleted PRINTMAN.EXE and COMMCTRL.DLL, expand PRINTMAN.EX_ from

    Windows Setup Disk 6 to your Windows directory. For example, if your

    Windows Setup Disk 6 is in drive A and your Windows directory is

    C:\WINDOWS, type the following at the MS-DOS command prompt and then

    press ENTER.

       expand a:printman.ex_ c:\windows\printman.exe

REFERENCES

==========

This information is taken from the README.WRI file that accompanies the

Windows Printing System software.

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 1.00 win31 disable delete uninstall


Troubleshooting the Windows Printing System

Article ID: Q100181

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows operating system versions 3.1, 3.11

------------------------------------------------------------------

SUMMARY

=======

Treat the Windows Printing System (WPS) software as you do any other

Windows printer driver when you are troubleshooting a problem. First

make sure that the printer functions correctly with the appropriate

Windows Hewlett-Packard (HP) LaserJet driver without the WPS cartridge

installed. Also, make sure that the cartridge is installed in one of

the supported HP LaserJet printers. (The cartridge is not supported on

any printer not manufactured by Hewlett-Packard).

MORE INFORMATION

================

First check to make sure the WPS cartridge is installed correctly by

using the following procedure:

1. Make sure that the cartridge is properly inserted in the printer's

   left-most slot.

2. Take the printer offline.

3. Choose one of the following key combinations for the proper model

   printer:

   Printer Model                         Front Panel Key Combination

   -------------                         ---------------------------

   IIP IIIP IIP+                               MENU +

   II III IID IIID                             CONTINUE MENU

4. Press the appropriate front panel keys briefly, then wait 10

   seconds.

If the printer front panel displays "WPS 1.00 READY," the cartridge is

correctly installed and should function correctly. If any other

message appears, such as "Copies ####" or "00 READY," turn off the

printer, reinsert the cartridge in left-most slot, and repeat the

above procedure. If the printer panel continues to display an improper

message, the WPS cartridge is probably defective.

If the cartridge is installed properly, start Windows in standard mode

and try to print a test page with the following steps:

1. In Control Panel, choose the Printers icon.

2. In the Printers dialog box, make sure that WPS is selected.

3. Choose the Setup button.

4. In the Setup dialog box, choose the Test Printer button.

If this is unsuccessful, you should clean boot the computer and try

the test page again.

For more information, refer to "Streamline the CONFIG.SYS and

AUTOEXEC.BAT files" section on page 99 of the "Windows Getting

Started" manual, or query on the following words in the Microsoft

Knowledge Base:

   clean and boot and windows  3.1

If the problem still exists, continue with the following steps:

 - Check the [386Enh] section of the SYSTEM.INI file for third-party

   virtual device drivers.

 - In the [386Enh] section of the SYSTEM.INI file, comment out

   DEVICE=VCD.386 and DEVICE=WPSLJVPD.386 by adding a semicolon to the

   beginning of each line, and add the line DEVICE=*VCD to the [386Enh]

   section.

 - Comment out the Load= and Run= lines in the WIN.INI file if they

   contain anything.

 - In the WPS.INI, set BIDI= from 1 to 0. This may allow the system to

   work without bidirectional communications.

The WPS is not supported while using any type of electronic switching

device. Always remove any switching device when testing the WPS to

ensure the integrity of the data being sent to the printer.

Bidirectional communications may be lost if a switch is used.

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 3.10 windrvr 3.11 tshoot


Known Problems with the Panasonic KX-P4450 Printer Driver

Article ID: Q89768

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

--------------------------------------------------------------------

SUMMARY

=======

This article discusses several known problems you may encounter when

printing to a Panasonic KX-P 4450 printer from Microsoft Windows 3.1:

 - Incorrect margins when printing to a Panasonic KX-P 4450

 - KX-P 4450 printer driver requires Print TrueType As Graphics

 - KX-P 4450 printer driver gives incorrect memory options

 - KX-P 4450 printer driver offers incorrect bin selection

MORE INFORMATION

================

Incorrect Margins When Printing to a Panasonic KX-P 4450

--------------------------------------------------------

When the KX-P 4450 printer driver version 1.1 from the Windows Driver

Library (WDL) is used, the left margin of printed documents shift to

the left by 1/8 to 1/16 of an inch.

This problem occurs when version 1.1 of the KX-P 4450 printer driver

is used in conjunction with either version 3.1 (dated 3/10/92) or

version 3.3.1 (dated 6/29/92) of UNIDRV.DLL.

Microsoft has confirmed this to be a problem with the KX-P 4450

printer driver version 1.1 that is included on the WDL. We are

researching this problem and will post new information here as it

becomes available.

To reproduce the problem:

1. Make sure that the printer is set to factory defaults and you are

   using the standard Windows VGA display driver.

2. Install the Panasonic KX-P 4450 version 1.1 from WDL.

3. Run Microsoft Write.

4. Open the README.WRI file.

5. From the Paragraph menu, choose Left or Right justify.

6. From the Document menu, choose Page Layout. Note the left and right

   margins.

7. Print the document.

The output is shifted slightly to the left by 1/8 to 1/16 of an inch.

The right margin should be the correct width. When the Hewlett-Packard

(HP) LaserJet Plus driver included with Windows 3.1 is used, the

output will be shifted to the right by the same amount.

KX-P 4450 Printer Driver Requires Print TrueType As Graphics

------------------------------------------------------------

When printing to a Panasonic KX-P 4450 under Microsoft Windows

operating system version 3.1 with the Panasonic KX-P 4450 version 1.1

printer driver from the Windows Drivers Library (WDL), you must print

TrueType fonts as graphics images.

To set the driver to print TrueType fonts as graphics, do the

following:

1. Run Control Panel.

2. Select the KX-P 4450 from the list of installed printers.

3. Choose the Setup button.

4. Choose the Options button.

5. Select the Print TrueType As Graphics check box.

6. Choose the OK button to save these settings.

The Print TrueType As Graphics check box must be selected in order to

print correctly to the Panasonic KX-P 4450. The printer driver should

not display this option, but rather print TrueType fonts as graphics

by default.

KX-P 4450 Printer Driver Gives Incorrect Memory Options

-------------------------------------------------------

When configuring memory options for the Panasonic KX-P 4450 printer

driver version 1.1 from the Windows Drivers Library (WDL), you can

select either 512K or 2.5M. These value are incorrect because this

printer only supports either the 512K provided with the printer, or

1.5 MB available if you have installed the optional 1 MB memory board.

KX-P 4450 Printer Driver Offers Incorrect Bin Selection

-------------------------------------------------------

When configuring the paper source for the Panasonic KX-P 4450 printer

driver version 1.1 from the Windows Drivers Library (WDL), you can

select from several paper sources; Upper Tray, Lower Tray, Manual

Feed, and Envelope Manual Feed.

Manual Feed should not be listed as this printer does not support it

and Envelope Manual Feed should be listed as Envelope Tray.

The printer also support a "continuous" feed option that will feed

paper from the top tray until empty, and then start feeding paper from

the bottom tray. The Windows driver does not support this at this

time. This feature is under review and will be considered for

inclusion in a future release.

Microsoft has confirmed this to be a problem in the Panasonic KX-P

4450 printer driver version 1.1 from the WDL. We are researching this

problem and will post new information here as it becomes available.

The KX-P 4450 printer is manufactured by Panasonic, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

For information on how to download drivers from the WDL, query on

"Q82006" in the Microsoft Knowledge Base.

Additional reference words: WIN31 3.1 kx-p 4450 kxp 4450 3.00 KXP4450

KX-P 4450


WINNT: TrueType Problems on Some Laser Printers

Article ID: Q108772

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows NT operating system version 3.1

-------------------------------------------------------------------

SYMPTOMS

========

The Hewlett-Packard (HP) LaserJet Plus and printers that emulate the

LaserJet Plus or the original LaserJet may have problems printing TrueType

fonts from Microsoft Windows NT version 3.1. Symptoms of this problem

include incorrect fonts, garbage characters, and missing characters in the

output.

CAUSE

=====

Windows NT downloads TrueType fonts to PCL printers as HP Type 2 fonts. The

HP LaserJet Plus and many emulating laser printers do not fully support

this font format.

The Panasonic KX-P4450 and Brother HL-8 also exhibit this problem under

Windows NT.

WORKAROUND

==========

To work around this problem, use the original Hewlett-Packard LaserJet

driver so that TrueType fonts are printed as graphics.

Additional reference words: winnt win31 3.10 hplj lj+ w4wprint w4wfont

laser jet

true type


Okidata Laser 400 Emulates HP Series II Printer

Article ID: Q69183

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

The Okidata Laser 400 printer is not supported under Microsoft Windows

operating system version 3.0. However, this printer can use the

Hewlett-Packard (HP) LaserJet Series II printer driver as an

emulation.

To obtain phone numbers for Okidata, query on the following words

in the Microsoft Knowledge Base:

   Okidata and phonebook

Additional reference words: 3rdparty WIN30 3.0 3.00a 3.0a OL400 OL

400 LED page pageprinter


HPDSKJET.DRV:Garbled or Incorrect Output with UNIDRV.DLL 3.1.2

Article ID: Q93179

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

When you print to a Hewlett-Packard (HP) DeskJet series printer using the

Windows version 3.1 printer driver HPDSKJET.DRV version 1.2 and the

Universal Printer Driver UNIDRV.DLL version 3.1.2 or later, the printout

may be incorrect or garbled. This problem does not occur when you use

HPDSKJET.DRV version 1.2 with UNIDRV.DLL version 3.1.

This problem is corrected by using the updated printer driver,

HPDSKJETC.DRV, version 3.1 or later. this driver can obtained by calling

Hewlett Packard at (303) 353-7650.

MORE INFORMATION

================

HPDSKJET.DRV version 1.2 is programmed to use DRC (Delta Row Compression);

however, the YMOVETO command that it uses does not clear the last graphics

scan line, which is necessary for DRC. The YMOVETO command was corrected in

HPDSKJET.DRV version 2.0.

UNIDRV.DLL version 3.1 does not support DRC so the problem does not

surface because this part of the driver is unused. The new UNIDRV.DLL

version 3.1.2 does support DRC.

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

w4wprint hpdj 3.00 4.00 3.10 win31


Standard Emulation for Star Micronics Printers

Article ID: Q50298

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

This article contains the a device compatibility list (according to Star

Micronics) for Star Micronics printers and print drivers available with

Microsoft Windows.

MORE INFORMATION

================

   Star Printer         Emulation 1          Emulation 2

   ------------         -----------          -----------

   Laser8               HP LaserJet Plus     Epson EX800

   XB-2410/2415+        Windows Driver       IBM Proprinter X24

   NX-2400              Epson LQ             IBM Proprinter X24

   XR-1000/1500         Epson EX             IBM Proprinter II

   XR1020/1520          Epson EX800/EX1000   IBM Proprinter III

   NX-1000 Rainbow*     Epson JX             IBM Proprinter II

   NX-1000*             Epson JX             IBM Proprinter II

   NX-1000 II+          Windows Driver

   NB-15*               Epson LQ             IBM Graphics

   NB24-10/15*          Epson LQ             IBM Graphics/IBM Proprinter

   NR-10/15*            Epson LQ             IBM Graphics/IBM Proprinter

   ND-10/15*            Epson LQ             IBM Graphics/IBM Proprinter

   NL-10*               Epson LQ             IBM Graphics

   NX-10/15*            Epson LQ             IBM Graphics

   NP-10*               Epson LQ             IBM Graphics

   LV-2010/2015*        IBM Graphics

   LV-1610/1615*        IBM Graphics

   LV-1210/1215*        IBM Graphics

   SB-10*               None

   SR-10/15*            IBM Graphics

   SD-10/15*            IBM Graphics

   SG-10/15*            IBM Graphics

   Powertype*           None

   Radix 10PC/15PC*     IBM Graphics

   Radix 10+/15+*       Epson FX/MX

   Radix 10/15*         None

   Delta 10PC/15PC*     IBM Graphics

   Delta 10+/15+*       Epson FX/MX

   Delta 10/15*         None

   Gemini 10XPC/15XPC*  IBM Graphics

   Gemini 10XPLUS/15X+* Epson FX/MX

   Gemini 10X/15x*      None

   Gemini 10/15*        None

   += Driver included in the Windows version 3.0 Supplemental Drivers

      Library (SDL)

   *= Discontinued model

Additional reference words: 3rdparty 3.0 3.0a 3.00 3.00a


Problems Corrected in the HP DeskJet Series Driver Version 3.1

Article ID: Q99972

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Project for Windows, version 3.0

 - Microsoft Works for Windows, versions 2.0, 2.0a

 - Microsoft Money for Windows, version 2.0

-------------------------------------------------------------------

SUMMARY

=======

The Hewlett-Packard (HP) DeskJet Series Driver version 3.1 is available

from Hewlett-Packard Distribution Center and the HP forum on CompuServe.

MORE INFORMATION

================

The following problems are corrected in the 3.1 release:

 - Intuit Quicken 2.0. Color graphs now print in color. You must set

   the application to print in color. From Graph, choose Preferences,

   then select Print in Color. Quicken incorrectly interfaces with the

   version 3.0 driver and uses settings common to all printer models

   (that is, black and gray scale). The driver was corrected so that

   the settings returned are printer model specific. Future versions of

   Quicken will include fixed calls.

 - Micrografx Designer 3.1. Printing white-filled text with a dark

   background works correctly when standard dithering is used. With the

   version 3.0 driver, the text prints as an outline.

 - Microsoft Project 3.0. Starting and ending shapes (for example,

   milestone markers) now print in color in Standard dither. The version

   3.0 driver prints the beginning and end shapes with a black fill in

   Standard dither. Pattern, Cluster, and Scatter dithers still do not

   print in color cross-hatching. Color cross-hatching can print in

   standard dither only.

 - Microsoft Word for Windows 2.0b and Microsoft Draw. Graphics created

   with Draw now print as displayed. Using certain video drivers,

   graphics created in Draw with the 3.0 driver fill with unwanted colors

   or patterns.

 - Microsoft Works for Windows 2.0. Pie charts now print in color. The

   3.0 driver prints the chart in shades of cyan and magenta. In

   addition, the [STATDLL] section of the WIN.INI file must be updated to

   include the PAGESCAN=N line. Also, from within Works, choose Display

   Colors As Printed form the Options menu. Without this latter option

   selected, colors may not be the same as those displayed on your

   screen.

 - Microsoft Money for Windows 2.0. Corrected problems with printing

   color charts.

 - PageMaker 4.0. Dotted and dashed borders print correctly now. With

   the 3.0 driver, only corners of these types of borders print.

 - LAN-Installed Windows. HPSETUP installation now works on systems

   that run Windows from a network server. With the 3.0 driver, you

   receive an error message saying it is unable to find the necessary

   setup files and then the program closes prematurely.

 - TrueType and Windows 3.1. With the 3.0 driver, tall (60-point or

   larger) text formatted with a drop shadow prints with the shadow on

   top of the text. White TrueType on a colored background with the

   driver set to standard dither prints as blocks. Tall text and text

   with a colored background using TrueType fonts print correctly with

   the 3.1 driver.

 - Scatter Dither. Reset the color threshold for color matching so that

   it includes the very light-colored yellows, then adjust cyan, magenta,

   and yellow to values that are visible on the page.

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

w4wprint win31 3.10 3.11


Novell Printing May Cause Incomplete or Corrupt Output

Article ID: Q84898

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a and 3.1

----------------------------------------------------------------------

SYMPTOMS

========

When you print a document from Microsoft Windows over a Novell network,

graphics in the document may be printed in narrow bands across the last

half of the page or have stripes of unprinted regions.

CAUSE

=====

This may be caused by an incorrect entry in your Novell login script.

WORKAROUND

==========

A possible workaround is to add the following time increment parameter

(ti=) to the Novell CAPTURE command in your login script

   capture s=??? q=xxxxx nff nt nb ti=tttt

where:

   ???=server name

   xxxxx=queue name

   tttt=time value (default is 10--try a minimum of 20)

   nff=no formfeed

   nt=no tab

   nb=no banner

   ti=time increment

MORE INFORMATION

================

In your login script, the printer CAPTURE command determines your network

printer. When there is not enough time to print a job, the network times

out on the job and then picks it up again. This can cause incomplete

graphics when printing over a network. Increasing the time increment to 20

may keep the network from timing out on the job before the software has had

a chance to complete the transmission: 20 seconds is the minimum for most

graphics. Complicated graphics may need ti=40. Complex color pictorial

graphics may need ti=400. Keep in mind that setting a longer time-out

period slows down the entire printing process.

Additional reference words: 3.00 3.00A 3.10 3.0 3.0a 3.11 win31 win30

kbnetwork


Garbled, Incomplete, or Broken Printing on Novell Network

Article ID: Q86055

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you print large and/or graphically intensive files on a Novell

NetWare 3.11 shared printer, the output may appear garbled,

incomplete, or it may contain form feeds.

CAUSE

=====

These problems may be caused by a PSERVER.NLM file dated earlier than

1/9/92. This file is located in the NetWare SYSTEM subdirectory.

WORKAROUND

==========

You need to update the PSERVER.NLM file.

The current version is available on CompuServe, or from Novell. To

download the file from CompuServe, do the following:

1. At the CompuServe ! prompt, type "go novell" (without the quotation

   marks).

2. From \\NOVLIB\LIB#6, download PSERV1.ZIP.

The ZIP file contains five files. Replace the old PSERVER.NLM file

with the new one.

To obtain phone numbers for Novell, query on the following words

in the Microsoft Knowledge Base:

   Novell and phonebook

MORE INFORMATION

================

With Novell NetWare 3.11, each print job creates a file. The file is

sent to a share that has a 3K buffer, segmented in 512 bytes. A

pointer is used to keep track of where the print job file should

continue after each dump of the 3K buffer. On very large and/or

graphically intensive jobs, this pointer may go past the 3K barrier,

thus pointing to another area on the net drive containing the print

files. This causes the garbled output.

Additional reference words: 3.10 garbage characters novell winword

3.11 WIN31 kbnetwork win31


HPPCL5E: Printing to the HP4 Multipurpose and Manual Trays

Article ID: Q96199

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

When you use the Hewlett-Packard (HP) LaserJet 4/4M printer driver

(HPPCL5E.DRV) version 31.1.03 or 31.1.08 for Windows version 3.1, you

can select either Multipurpose (MP) Tray or Manual Feed as the Paper

Source option in your application. Both choices refer to the front

pull-out tray on the HP LaserJet 4. The printer behaves differently

depending on which one of these paper sources you select.

MORE INFORMATION

================

When you print to the HP LaserJet 4, the application sends paper

source and paper size information to the printer. The LaserJet 4

behaves as described in the following sections based on the paper

source information received.

Paper Source: Manual Tray

-------------------------

When the paper source option is Manual Tray, the HP LaserJet 4 goes

offline and compares the size of the paper in the print job to the

available paper sizes to determine the best match. The printer then

prompts you to feed this paper size. After you place the paper in the

manual tray, press the Online button to print the page.

Paper Source: Multipurpose Tray

-------------------------------

When the paper source option is Multipurpose Tray, the LaserJet 4

first checks to see if the multipurpose tray is active (to activate

this tray, set the multipurpose tray to CASS [MP Tray = Cass] on the

printer). If the multipurpose tray is active, the printer compares the

paper size of the print job to the paper size setting on the

multipurpose tray. If the multipurpose tray is not set for the correct

paper size, the LaserJet checks to see if the correct paper size is in

the lower tray. If the lower tray contains the correct paper size, the

LaserJet sends the print job to that tray. If the lower tray does not

have the correct paper size, the LaserJet goes offline and prompts you

to feed the correct paper size in the multipurpose tray.

NOTE: When the LaserJet receives a print job, it matches the paper

size to the closest size it recognizes.

The following flow chart describes the above process visually:

                  Print Job to MP Tray

                     /

                   YES

Does Print Job    /

Paper Size Equal

Size Set for the  \                     Print Job to Lower Tray

MP Tray?          NO                   /

                    \                YES

                   Does Print Job    /

                   Paper Size Equal

                   Size in Lower Tray?\

                                      NO

                                        \

                                       Ask for Paper

If the multipurpose tray contains the correct paper size, the LaserJet

sends the print job to the multipurpose tray without going offline and

asking for paper. If you want to print jobs to the multipurpose tray

without having the printer go offline, do the following:

1. Find out what paper size the printer requires. To do this, send a

   print job with a custom paper size and note what size paper the

   LaserJet requests.

2. Set the multipurpose tray for the size requested in step 1.

3. Place a piece of paper in the multipurpose tray and print.

How to Set the Paper Size on the Multipurpose Tray

--------------------------------------------------

On the front panel of the HP 4 you can set what the paper size for the

multipurpose tray. To set the paper size for the MP tray, do the

following:

Note: In the steps below, the resulting LaserJet LCD display messages

are enclosed in brackets ([]) after each step.

1. Press the Online button on the printer. [00 Ready]

2. Press the Paper Size button. [MP TRAY = ... ]

   If the "MP TRAY =" message does not appear in the LCD display, the

   printer is not set correctly. Use the following steps to set this

   printer:

   a. Press the Online button to switch the printer online.

   b. Press the Online button to switch the printer offline.

   c. Press the Menu button five times. [CONFIG MENU]

   d. Press the Item button. [MP TRAY]

   e. Press the +/- button until [MP TRAY = Cass] appears.

   f. Press the Enter button. [MP TRAY = CASS*]

   g. Press the Online button. Repeat step 1 above.

3. Press the +/- key until the correct paper size appears.

4. Press the Enter button to lock in your choice.

5. Press the Online button.

Notes about the LaserJet 4

--------------------------

 - The multipurpose tray is set to Letter by default.

 - The multipurpose tray is set to CASS by default.

 - The LaserJet has an automatic sensor that detects what paper size is

   in the Lower Tray.

 - The multipurpose tray feeds from the left side of the tray.

NOTE: If your custom size pages or envelopes print in the center of

the page, query on the following words in the Microsoft Knowledge

Base:

   HPPCL5E and centered and paper

The HPPCL5E.DRV printer driver is manufactured by Hewlett-Packard, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability. To

call Hewlett-Packard Technical Support, call (208) 323-2551.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.10

4.00 w4wprint w4wlaserjet lj4 hp4 hpiv hp iv laserjet4


TIFF Image Prints with a Vertical Line on Some HP LaserJets

Article ID: Q106219

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c, 6.0, 6.0a

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

When you print a scaled TIFF image from Word for Windows to a Hewlett-

Packard (HP) LaserJet III or 4 printer, a vertical line may print on the

left side of the TIFF image when you are using certain printer drivers.

(The line may also appear on the right side, or at a corner.)

CAUSE

=====

This problem occurs when you are using any version of the HPPCL5A.DRV or

HPPCL5E.DRV (except 31.1.26) drivers. The following is a list of the

affected printers and driver versions:

HPPCL5A.DRV - (ships with Windows 3.1 and Word 2.0)

Printers Affected: III, IIID, IIISi, and IIIP

Driver version(s): 31.3.89

HPPCL5E.DRV - (available from the MSDL and HP)

Printers affected: 4, 4L, 4M, 4Si, 4SiMX, 4ML, and 4P

Driver versions: 31.1.03, 31.1.08, 31.1.12a, 31.1.18, 31.1.20, and 31.1.25

Tektronics Phaser II postscript driver 3.58.(Apple LaserWriter II NT has

been used as a workaround.)

The vertical line does not print if you use the HP LaserJet Series III

printer driver version 2.1 (HPPCL5MS.DRV) or the LaserJet 4 printer driver

version 31.1.26 (HPPCL5E.DRV).

WORKAROUND

==========

Use one of the workarounds below:

 - If you are using a LaserJet III, obtain its newest printer driver,

   HPPCL5MS.DRV version 2.1, which is available from the MSDL.

   -or-

 - If you are using a LaserJet 4, obtain its newest printer driver,

   HPPCL5E.DRV version 31.1.26, which is available from HP.

   -or-

 - Scale the graphic to a different size. The vertical line prints only at

   certain horizontal-vertical size ratios. Slightly increasing or

   decreasing one of these dimensions may prevent the vertical line from

   printing.

 -or-

 - From the Format menu, choose Picture and crop 0.01 inch from the area

   where the line appears.

STATUS

======

HP has confirmed this to be a problem when you print TIFF or PCX images

using the printer drivers listed above. For more information, contact

Hewlett-Packard Technical Support or access the HPPER forum on CompuServe.

Additional reference words: 6.00 w4wprint 2.00 2.00a 2.00a-CD 2.00b 2.00c

3.00


IBM Laser Printer 4029 Print Accelerator Available

Article ID: Q87129

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD

 - Microsoft Excel for Windows, versions 3.0, 4.0

---------------------------------------------------------------------

SUMMARY

=======

Lexmark International, the maker of IBM printers, is offering a Print

Accelerator for the IBM Laser Printer 4029 and Microsoft Windows.

The accelerator software is reported to print text and graphics up to

10 times faster than the standard 4029 driver. It may also correct

some reported problems with printing large graphic images.

To obtain the printer accelerator software, call Lexmark Technical Support.

MORE INFORMATION

================

The following information is reproduced from the README file that comes

with the Print Accelerator.

Introduction

------------

Printing from Microsoft* Windows applications is simple, fast, and

versatile, thanks to the IBM 4029 Print Accelerator for Windows. The

accelerator:

 - Provides fast printing from Microsoft Windows* applications

 - Prints graphics especially fast

 - Prints Type 1 and TrueType* fonts

*See below for more information.

It gives you control over options such as:

 - Paper size (Letter, Legal, #10 Envelope, other US and European

   sizes)

 - Source (Upper, Lower, Manual, Envelope)

 - Orientation (portrait or landscape)

 - Mirror or negative image

 - Number of copies

 - Tint processing (allows you to select options for tints, gradients,

   and halftone images)

In addition, the Type 1 Font Manager utility helps you manage fonts

for the IBM 4029 Print Accelerator and Adobe Type Manager for Windows

(ATM is a utility that renders Type 1 fonts on the screen, making

separate screen fonts unnecessary). This is a tedious task when done

manually. Font Manager automatically catalogs fonts so they are always

available to the printer and ATM.

Setup Requirements

------------------

In order to setup the IBM 4029 Print Accelerator, you must have the

following:

 - Windows 3.0, 3.0a, or 3.1.

 - 386SX processor or higher.

 - At least 4 MB of RAM installed on the PC.

 - Any model of the IBM 4029 Laser Printer.

 - TrueType (Windows 3.1 only) or Type 1 fonts installed on your PC.

 - Windows 3.0 (3.0a) users must have Type 1 fonts installed. Without

   them, printed output will be unsatisfactory. Several Type 1 fonts

   are supplied with ATM for Windows, which is provided with the IBM

   4029 Laser Printer 6, 10, and 10L.

Printing from Applications

--------------------------

 - Aldus PageMaker -- When printing with the IBM 4029 Print

   Accelerator, be sure to compose (or recompose) the document for the

   driver. For best results, Auto Pattern Selection should be enabled.

 - CorelDRAW! -- You must select the IBM 4029 Print Accelerator as the

   default printer in the Windows Control Panel.

 - Microsoft PowerPoint -- Most of the fill patterns will look better

   with the Enlarge Patterns option checked (it is checked by

   default).

 - Microsoft Word -- If you are not getting any output, examine the

   Print dialog menu. Do not configure the Print Accelerator as a

   Draft Printer. Checking the Draft Printing option in the Print

   dialog, will result in no output.

 - WordPerfect for Windows -- If you have many fonts, it may take a

   while when you first select the driver for WordPerfect to configure

   the driver.

General Hints

-------------

 - Windows 3.1 -- Whenever possible, use TrueType fonts with the IBM

   4029 Print Accelerator. In general, they will print faster than

   Type 1 fonts.

 - EPS (encapsulated PostScript graphics) -- EPS graphics contain both

   a bitmap image (for screen display) and PostScript language

   description software of the image. As do all printer drivers

   (except PostScript language printer drivers), the IBM 4029 Print

   Accelerator prints a scaled version of the bitmap image. This may

   yield unacceptable results. For best printing of EPS graphics,

   Lexmark recommends the conversion of the EPS to TIFF or some such

   bitmap format. Conversion of graphics formats can be done using

   many Windows applications. Another option is to use the IBM 4029

   PostScript feature and associated driver.

 - PS/2 computers with DMA -- The IBM 4029 Print Accelerator does not

   use the DMA capabilities that are built into some IBM PS/2

   computers (e.g., IBM PS/2 model 90, 95, and 57). The Print

   Accelerator temporarily disables the DMA.

 - Using other drivers with the same printer -- It is OK to use other

   printer drivers, such as the PostScript, PCL, or PPDS language

   drivers, with the same printer with which you are using the IBM

   4029 Print Accelerator. However, you should not begin a direct

   print job using the print accelerator when another job is active on

   the same port. If you cannot tell whether the printer is active

   with another job, disable Direct To Printer (under Output Options

   in the IBM 4029 Print Accelerator setup dialog box) to avoid

   potential interference.

   Also, you might notice that when the IBM 4029 Print Accelerator

   installs on Windows 3.1, it automatically sets up for LPT1. At the

   same time, it temporarily connects any other printers presently

   connected to LPT1 to None. These other printers can be reconnected

   to LPT1 by clicking the Printers option of the Control Panel.

 - Memory -- The IBM 4029 Print Accelerator will work in some host

   systems with the minimum prerequisite of 4 MB of RAM memory.

   However, for more sophisticated setups (e.g., networks, multiple

   concurrent application sessions, etc.), increased memory may be

   required. If you are having strange problems, adding memory to your

   system may correct the problem.

Questions and Answers

---------------------

Question: Can I use the IBM 4029 Print Accelerator with AES (Automatic

Emulation Switching software)?

Answer: The IBM 4029 Print Accelerator automatically puts the printer

into the proper emulation, so AES is not necessary when using this

printer driver. You can have AES installed for other print drivers on

your system, but (for locally attached printers) you should connect

the IBM 4029 Print Accelerator directly to the port (e.g., LPT1, not

LPT1.AES).

Question: Can I use the IBM 4029 Print Accelerator with my network

attached printer? What should my expectations for performance be?

Answer: The IBM 4029 Print Accelerator can be used with network

printers. To use a network printer, disable the option Direct To

Printer in the Printer Setup dialog. This will cause print data to be

sent to the Windows Print Manager. You should have your Windows Print

Manager properly configured to direct print data to the network

printer.

There are some special considerations when using the IBM 4029 Print

Accelerator with a network printer. There are two primary factors that

determine performance of the Print Accelerator:

1. Rasterization of the page

2. Transmission speed

The Print Accelerator has built-in features that optimize both of

these operations for locally attached printers. When you use the IBM

4029 Print Accelerator with a network attached printer, you use the

rasterization capabilities of the Print Accelerator, but you disable

the built-in feature of the Print Accelerator that causes fast

transmission of data across the parallel port and instead use the

combined capabilities of the Windows Print Manager and your network's

transmission capabilities. Whether this works is a function of your

network bandwidth and network operating system capabilities.

There are some high-performance printing solutions for networks. If

you are having difficulty, some things to consider trying include:

 - Make sure that your printer is attached in parallel to the server

   and that Fastbytes protocol is enabled.

 - Increase the memory in your IBM 4029 printer to 9 MB. This will

    give you a large 1 MB link buffer in the printer that will be

   used to quickly receive data from the network.

 - Connect your IBM 4029 printer to an IBM 4033 Network Printer

   Adapter. The 4033 has built-in hardware that is capable of driving

   the parallel port to the printer at high-speed transmission rates

   similar to a locally attached printer.

Question: Can I use the IBM 4029 Print Accelerator with my IBM 4019

printer?

Answer: The IBM 4029 Print Accelerator can be used with the IBM 4019

printer. However, you need to change the setting of the Enable

Compression to off because the IBM 4019 printer does not support the

compression algorithm being used. Performance of the IBM 4019 printer

will be less than the 4029 because of the lack of compression and

because the IBM 4019 printer does not support Fastbytes protocol.

Additional reference words: 1.x 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD

3.00 3.10 3.11 4.00 w4wprint printing laserprinter true type


Support for the HP PaintJet XL300 in the Windows Environment

Article ID: Q86414

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1

 - Microsoft Word for Windows, versions 2.0 and 2.0a

 - Microsoft Excel for Windows, versions 3.0 and 4.0

 - Microsoft PowerPoint for Windows, version 3.0

----------------------------------------------------------------------

SUMMARY

=======

The Hewlett-Packard (HP) PaintJet XL300 is supported by the

HPPCL5C.DRV driver, which Hewlett-Packard distributes with the

printer. This driver provides printer support in Microsoft Windows

operating system versions 3.0 and 3.1 and provides access to TrueType

fonts.

MORE INFORMATION

================

The HP PaintJet XL300 is a color inkjet printer that is functionally

compatible with the HP LaserJet IIIsi and supports the HP PCL Level 5

printing language. Hewlett-Packard will soon provide an option for this

printer to support Adobe PostScript Level 2.

Three versions of the HP PaintJet XL300 driver (HPPCL5C.DRV) have been

released:

Version 1.0

-----------

Original version of the driver.

Version 1.01

------------

Corrects the following problems:

1. Gradient-shaded circles print solid in version 3.0 of Microsoft

   PowerPoint for Windows and in IBM Arts & Letters.

2. A general protection (GP) fault error occurs when a multiple-page

   document is printed from version 2.0 of Microsoft Word for Windows

   if you are using a TrueType font and Adobe Type Manager (ATM)

   version 2.0 is running.

3. Insufficient disk space is not detected when installing driver.

Version 1.02

------------

Corrects the following problems:

1. Cell borders cannot be printed in versions 3.0 and 4.0 of Microsoft

   Excel for Windows.

2. The Device Not Selected and Transmission Retry settings must be

   changed to 900 to avoid time-out error messages.

Version 1.10

------------

Corrects the following problems:

1. Draft mode does not work on all pages with Microsoft Word 2.0.

2. Darkness slider doesn't work when "None" is chosen in the Adjust

   Printed Colors menu.

3. Adobe Illustrator and Freelance for Windows graphic files do not

   print correctly.

4. Corel Corporation CorelDRAW! version 3.0 and PhotoPaint version 3.0

   bitmap images cause UAEs or GPFs.

5. Full page landscape raster image in Corel PhotoPaint does not print

   with an even right margin.

6. Graphics from Arts & Letters imported into Microsoft Word 2.0 do

   not print correctly.

To obtain the latest version of the HPPCL5C.DRV driver, call HP

Distribution at (303) 353-7650. You can also obtain the driver from

the HP Peripherals Forum on CompuServe by typing "GO HPPER", selecting

Library 6, and downloading the file PJ3WIN.ZIP.

The same versions of Intellifont for Windows (IFW) that support the HP

LaserJet Series printers also support the PaintJet XL300: IFW version

1.15 for Windows version 3.0 and IFW version 1.20 for Windows 3.1. To

obtain a free copy of IFW, call HP Distribution at (303) 353-7650.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: gpf 2.00 2.00a w4wprint 3.10 3.00 4.00 XL 300

3rdparty Paint Jet 3.00a true type


Epson ESC/P2 Incorrectly Advances User Defined Paper Size

Article ID: Q84573

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Windows version 3.1, when you print to continuous fanfold

paper as a User Defined Size while using the Epson ESC/P 2 version 1.0

printer driver, the paper advances after the first page as if you had

selected the 8.5-by-11-inch paper size.

WORKAROUND

==========

To work around this problem, install and use the EPSON24.DRV printer

driver. Select the model closest to the ESC/P2 model, for example, if you

are using the LQ-870, select LQ-850.

STATUS

======

Microsoft has confirmed this to be a problem in Windows version 3.1.

We are researching this problem and will post new information here as

it becomes available.

Additional reference words: 3.10 fan fold fan-fold LQ-570 870 1070

1170 Action Printer ActionPrinter 5000 5500 2.00


Printing Envelopes with the HP DeskJet 500

Article ID: Q111826

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.11

 - Microsoft Word for Windows, versions 2.x, 6.0

---------------------------------------------------------------------

SYMPTOMS

========

Windows for Workgroups 3.11 ships with version 2.14 of the Hewlett-Packard

(HP) DeskJet 500 printer driver, which does not print envelopes correctly

from Microsoft Word for Windows.

RESOLUTION

==========

To correct this problem, download HPDJET.EXE (version 2.1 of the driver)

from the Microsoft Download Service (MSDL) at (206) 936-6735 or the

Microsoft Software Library forum on CompuServe (type "go msl" [without the

quotation marks] at the "!" prompt) or use the HP DeskJet 500 printer

driver from Windows for Workgroups 3.1.

MORE INFORMATION

================

Version 2.1 of the HP DeskJet driver was put back on the MSDL 7/21/93 to

replace version 2.14. However, Windows for Workgroups 3.11 ships with

version 2.14 of this printer driver.

Additional reference words: wfw wfwg 3.11 desk jet wm_word


Generic PostScript Doesn't Reflect Orientation Change

Article ID: Q84568

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows versions 2.0, 2.0a, 2.0a-CD, 2.0b

 - Microsoft Excel for Windows, version 4.0

 - Microsoft Fox for Windows, version 2.5

----------------------------------------------------------------------

SYMPTOMS

========

When a document is printed from version 2.0 of Microsoft Word for

Windows using Microsoft Windows version 3.1 and the generic "PostScript

Printer" driver version 3.5, changing the paper orientation inside Word for

Windows is not reflected in the output.

For example, if you install the generic PostScript Printer driver in

Control Panel with portrait orientation, and then start Word for Windows

and change the orientation to landscape, the document is printed in

portrait orientation.

WORKAROUNDS

===========

There are two solutions to this problem:

 - Install the driver for the actual model PostScript printer you

   have, not the generic PostScript printer. For example, install the

   driver for the Apple LaserWriter IINT, not for the generic

   PostScript printer.

   -or-

 - Use Control Panel to set the printer orientation to landscape.

MORE INFORMATION

================

The generic PostScript Printer driver was added to Windows 3.1 for

backward compatibility with applications programmed to look for the

name PostScript. In Windows 3.1, you should install for the model of

printer you have or for the model that your printer emulates.

STATUS

======

Microsoft has confirmed this to be a problem in the PSCRIPT.DRV file

included with Windows version 3.1. We are researching this problem and will

post new information here as it becomes available.

Additional reference words: 3.10 plain [postscript,lpt1] pscript.drv


How to Print Merge Envelopes to the Panasonic KX-P4410 Printer

Article ID: Q96078

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, version 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

---------------------------------------------------------------------

SYMPTOMS

========

If you use the Hewlett-Packard (HP) LaserJet Series IIP Plus printer

driver to print merge envelopes on a Panasonic KX-P4410 printer, the

first envelope prints correctly. The remaining envelopes either feed

incorrectly or they print in the wrong position.

CAUSE

=====

This happens because in HP LaserJet IIP Plus emulation mode, the

Panasonic KX-P4410 printer center feeds envelopes, which is

inconsistent with the IIP Plus.

WORKAROUND

==========

To print merge envelopes on the Panasonic KX-P4410 printer, use the HP

LaserJet Series II printer driver instead. To avoid time-out problems

with the manual paper feed, do the following:

1. Place the envelope in the tray before you send the print merge

   command.

2. Press the Online button soon after the printer displays the manual

   feed message.

MORE INFORMATION

================

Use the following steps to print merge envelopes on the Panasonic KX-

P4410 printer:

NOTE: You should use Word version 2.0a or later to print envelopes

correctly on this printer. To obtain new or updated Microsoft

products, call Microsoft Sales Information Center (MSIC) at (800) 426-9400.

If you are outside the United States, contact the Microsoft subsidiary for

your area. To locate your subsidiary, call Microsoft International Sales

Information Center at (206) 936-8661.

1. From the File menu, choose Print Setup. From the Printer list,

   select HP LaserJet Series II and choose the OK button.

2. From the Tools menu, choose Options. Under the Print category, make

   sure the Printer's Envelope Feeder Has Been Installed option is not

   selected. Choose the OK button.

3. Use the Tools Create Envelope command to create the envelope.

   Insert the address information and then choose the Add To Document

   button.

4. Place the envelope in the manual paper feed slot. The envelope

   should be face up, with the top edge of the envelope parallel to the

   front of the printer.

5. Start the print merge operation.

6. When the "SC Load Envelope U13" message displays on the printer,

   press the Online button. The printer message changes to "Online" and

   the envelope feeds. During printing, the Online button flashes on the

   printer. After printing the envelope, any additional pages print.

   While the last page prints, the "SC Load Envelope U13" message

   reappears.

7. Wait until the last page has finished printing and the Online light

   stops blinking. Then place the next envelope in the manual paper feed

   slot.

8. Repeat steps 6 and 7 until the print merge operation is complete.

REFERENCES

==========

"Microsoft Word for Windows User's Guide," version 2.0, pages 118-120

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

2.00c 3.00 3.10 w4wenvelope w4wprint kxp4410 feeder feeds


Information on HPWINPS.DRV HP PostScript Printer Driver

Article ID: Q108848

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

Hewlett-Packard (HP) ships a modified version of the PSCRIPT.DRV and

WINPS.DRV printer drivers for use with its PostScript LaserJet printers.

This article contains the text of the README file shipped with the driver.

MORE INFORMATION

================

**********************************************************************

                  Hewlett-Packard Company's

       PostScript Printing Software for MS Windows 3.1

                (HP Extensions Version 1.10)

                 For the HP LaserJet Printer

**********************************************************************

          New Features of Your HP LaserJet Printer

Resolution:  Your printer is designed to print at either 300 or

    600 dots-per-inch (dpi).  At 600 dpi, the print quality of

    your text and graphics will be greatly improved; however, as

    much as four times more memory may be required to format a page

    than at 300 dpi.  This feature is found in the Advanced Options

    dialog box.

EconoMode printing:  Printing in EconoMode will help you conserve

    toner.  In EconoMode, your printer uses less toner to print your

    document and you can lower your cost-per-page by 50%.  Use

    EconoMode when you want to print drafts, proofs, and internal

    correspondence.  Your documents are still readable and the speed

    of your printer is not reduced or increased.

Resolution Enhancement:  Resolution Enhancement (REt) smoothes out

    the jagged edges of printed characters and graphics to give you

    increased print quality.  If the REt setting is too dark, a

    sloping line appears to bulge at transition points.  If the REt

    setting is too light, a sloping line or rounded character appears

    to have jagged edges. (Resolution Enhancement has no affect on

    vertical or horizontal lines.)

Legal Frame Size:  Legal Frame Size (also called "Page Protect") helps

    you manage printer memory when printing various paper sizes.

    "Auto" is the manufacturer's default setting on the printer's

    control panel.  It is the best setting for the majority of your

    print jobs and is equivalent to letter-size printing.  For paper

    sizes larger than letter, for example, legal, A4, etc., change the

    setting to "Full Legal." The "Reduced Legal" setting increases the

    amount of memory available to the printer for downloading fonts;

    however, it can decrease the printable area on your page.  This

    can cause image clipping (enlarged margins) on paper sizes larger

    than letter.

                          Note

    Each time the Legal Frame Size setting is changed, the printer's

    memory is reconfigured and all downloaded fonts and macros are

    erased.

                      Application Notes

These application notes point out items to be aware of when using

this printer driver with your software packages.

* PostScript Level 1 and Level 2 support:   The printer driver for

    your printer does not allow you to select the PostScript level

    from which to generate your documents. For example, the HP

    LaserJet 4MP printer is a Level 2 printer and its printer driver

    generates documents using some Level 2 features.  You cannot print

    to a Level 1 printer with this driver, and you cannot generate a

    PostScript file with this driver and then transport that file to

    a Level 1 printer.  For Level 1 printing,  you need to use a

    Level 1 printer driver for a Level 1 printer.

* Transmission Retry setting: Transmission Retry is the amount of time

    that Print Manager waits before notifying you that the printer

    cannot accept any more print information. The standard setting

    is 45 seconds; however, sometimes it takes the printer longer

    to process information when you are printing complex documents or

    printing on a network.  In these cases, 45 seconds may not give

    your printer enough time to print your documents.  We recommend

    changing the setting to 300 seconds.  If you find that your

    printer is timing out at 300 seconds, select a higher time-out

    setting.  Access to this setting is through your printer driver,

    not your application.  Choose Control Panel (from the Main Group

    window in Program Manager), Printers, Setup..., Connect... .

    Select the Transmission Retry setting under the "Timeouts"

    section.

* Paper Source selection in Word for Windows version 2.0: If your

    template specifies "Default Tray" as your paper source, Word may

    automatically change that selection to "Manual Feed."  Your

    printer will then prompt you to feed paper through the Manual Feed

    slot.  You may or may not receive a "paper out" message on your

    computer screen; however, the printer will prompt you to feed

    paper through the slot.  If this happens, go into the Page Setup

    dialog box, in Word for Windows (choose Format from the menu bar,

    Page Setup..., Paper Source) and select "Paper Cassette" or

    "Manual Feed" as your desired paper source. Choose the "OK" button

    if you want this paper source to apply only to your current

    document, or choose the "Use as Default..." button if you want

    this paper source to apply to all your Word for Windows documents.

* Type 42:  Type 42 support is a new feature of your printer

    (Choose Print Setup..., Setup..., Options..., Advanced... .

    Select "Type 42" under "TrueType Fonts, Send to Printer as:").

    This feature sends TrueType fonts directly to the printer instead

    of converting them into Adobe Type 1 or Type 3 fonts. This process

    frees up the cursor for use more quickly, especially after

    printing a complex document or printing a document that uses many

    sizes of a given font. You can use Type 42 format with all

    TrueType fonts; however, it may not provide optimum performance in

    all cases. For the majority of your printing needs, Adobe Type 1

    will give you the best overall performance.

* Substituting fixed pitch fonts for TrueType fonts:  When you

    substitute a fixed pitch font (for example, Courier) for a

    TrueType scalable font, the change will look correct on your

    computer screen, but your output may have overlapped characters.

    The metric dimensions between fixed and scalable fonts are

    different, creating characters that are incorrectly spaced on

    your page. (Choose Print Setup..., Setup..., Options...,

    Advanced... .  Select "Use Substitution Table," then choose the

    Edit Substitution Table... button to bring up the Substitution

    dialog box.)

* Selecting the Scale Value:  Some applications allow you to "scale"

   (reduce or enlarge) the size of your document (choose Print

   Setup..., Setup..., Options...). Your printer driver also has this

   feature. You may find that, when using some applications, your

   documents will print incorrectly if you set the scaling value in

   the application as well as in the printer driver. To avoid this

   problem, set the scaling value in the application and leave the

   scaling value set to 100 in the printer driver.  For applications

   which do not support this feature, set the scaling value in the

   printer driver (choose Control Panel from the Main Group window in

   Program Manager, Printers, Setup..., Options...).

* Selecting the Number of Copies:  If you change "Copies" to a value

   other than 1 (default) in both your application's Print Setup and

   Print dialog boxes the output will usually be the product of these

   two settings (you can access the Print Setup dialog box by

   selecting Format from the menu bar, then Print Setup... .  You can

   access the Print dialog box by selecting File from the menu bar,

   then Print...). For example, if you select 3 copies in the Print

   Setup dialog box and 3 copies in the Print dialog box, you will

   receive 9 printed copies.  To avoid this problem, select the number

   of copies in the Print Setup dialog box whenever possible.  If you

   require collated output, an option which several applications

   provide, select copies in the Print dialog box.

* Help button is clipped in the Features dialog box:  If you are using

   both an HP LaserJet 4ML and HP LaserJet 4MP printer, make sure you

   use the HP LaserJet 4P/4MP printer driver, version 1.10.  The Help

   button is clipped because an older version of the driver, version

   1.00, is installed in your system.  This problem occurs only if you

   are using both printers.  To find out what version of driver you

   have installed, choose the About... button in the Setup dialog box.

                           Caution

    Some software applications change printer settings globally. This

    means that the  printer settings you select in one application may

    become the printer settings for other applications as well.

    Microsoft Word is one application that affects printer settings

    for all applications.

Calling for Help

If you have questions about your printer or printer driver, call the

Hewlett-Packard Customer Support Center at:

                       (208) 323-2551

The Support Center is open Monday, Tuesday, Thursday, and Friday from

7 AM to 6 PM (Mountain Standard Time) and 7 AM to 4 PM on Wednesday.


QMS PS PostScript Printer Driver Version 2.43.04

Article ID: Q95385

----------------------------------------------------------------------

This information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

QMS has a Windows 3.0 and 3.1 PostScript driver available for its QMS

ColorScript and PostScript laser printers. You can get this driver from QMS

technical support or through the QMS bulletin board service. As of

11/15/93, the version number of this driver is 2.43.04.

Microsoft has not tested this driver. Please contact QMS if you have

any problems or questions concerning its use.

MORE INFORMATION

================

This driver supports the following printers:

   QMS ColorScript 100 Model 10

   QMS ColorScript 100 Model 10p

   QMS ColorScript 100 Model 30/30i

   QMS ColorScript 100 Model 30si

   QMS ColorScript 210

   QMS ColorScript 230

   QMS-PS 410

   QMS-PS 430J

   QMS-PS 460J

   QMS-PS 800

   QMS-PS 800+

   QMS-PS 810

   QMS-PS 810 turbo

   QMS-PS 820

   QMS-PS 820 turbo

   QMS-PS 815

   QMS-PS 825

   QMS-PS 815 MR

   QMS-PS 825 MR

   QMS 860 Print System

   QMS-PS 1500

   QMS-PS 1700

   QMS-PS 2000

   QMS-PS 2200

   QMS-PS 2210

   QMS-PS 2220

   QMS-PS 3200

   QMS IS X320T (Imageserver X320T)

The products included here are manufactured by QMS, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

For more information, contact QMS technical support.

Additional reference words: 3.00 3.00a 3.10 bbs 3.11


LaserMaster WinSpool Not Compatible with PSCRIPT.DRV 3.52/3.53

Article ID: Q89034

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

--------------------------------------------------------------------

SYMPTOMS

========

The Windows PostScript driver version 3.52 or 3.53 (PSCRIPT.DRV) generates

the following error message if used with the LaserMaster line of Windows

printer accelerators, such as the WinJet and WinSpool software:

   This Postscript job is not supported by WinSpool

WORKAROUND

==========

According to LaserMaster technical support, you can usually accept the

error message, and printing still functions properly.

Reinstalling the LaserMaster driver on LPT2 for PCLPRINT will enable

printing from LPT1. The LaserMaster driver installs PCLPRINT on LPT1 by

default and this seems to cause the conflict.

If you are having additional difficulty, you may want to try version 3.5 or

3.51 of the PostScript driver.

STATUS

======

Microsoft has confirmed this to be a problem in PSCRIPT.DRV version 3.52

and 3.53. We are researching this problem and will post new information

here as it becomes available.

Additional reference words: 3.10 win31 800 KBPrint winjet


White Objects in WMF or Drawing Do Not Print on Color Printer

Article ID: Q116110

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 6.0, 6.0a

 - Microsoft Works for Windows version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

Windows Metafile (.WMF) graphics or drawings that you create using the Word

6.0 for Windows drawing tools print incorrectly on color printers if the

graphic image contains white objects. The image prints as if the white

object does not exist.

NOTE: Microsoft has reproduced this problem printing from Word version 6.0

for Windows and Works version 3.0 for Windows.

CAUSE

=====

This problem occurs if the Use Color option is selected in the Options

dialog box for the printer driver. Microsoft has reproduced this problem

with all color dot-matrix and ink jet printer drivers that use the Windows

UNIDRV.DLL and DMCOLOR.DLL files (including EPSON24.DRV, EPSON9.DRV,

CITUS24.DRV, PANSON24.DRV, and STAR24E.DRV).

WORKAROUND

==========

This problem does not occur with Microsoft Draw objects, so you can work

around this problem by converting your .WMF or Word drawing to a Microsoft

Draw object using the following steps:

1. Select the .WMF or Word drawing and cut or copy it to the Clipboard by

   choosing Cut or Copy from the Edit menu.

2. From the Insert menu, choose Object.

3. Select Microsoft Drawing from the Object Type list and then choose OK.

4. Paste your graphic in Microsoft Draw by choosing Paste from the Edit

   menu.

5. From the File menu, choose Update And Return To <Document Name>.

   Choose Yes when Microsoft Draw prompts you to update your document.

Additional reference words: w4wprint w4wgraphics win31 Epson LQ-860

2550 2500 jx-80 Citizen GSX-140 130 145 plus 240 230 220 200GX

fifteen 15 Panasonic KXP KX-P2123 2124 2023 3023 3123 3124 Star

Micronics Micronix NX-1000 II 1500 rainbow NX-2400 2420 2430 2425 XB

1020 Starjet SJ-144 2480 2450 summer winter spring fall layer


How to Set the KX-P1124 Printer Emulation Modes

Article ID: Q68902

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------

SUMMARY

=======

There is a new printer driver available for the Panasonic KX-P1124. This

driver was written by Microsoft and is available from Microsoft Product

Support Support Services or from Panasonic.

If you do not have the proper driver, you can use one of the two emulation

modes the printer supports and print using the corresponding Microsoft

Windows printer driver.

1. Epson LQ-2500

    - Epson LQ-2500 Italic

    - Epson LQ-2500 Graphic Set 2

2. IBM Proprinter X24

    - IBM X24 Graphic Set 1

    - IBM X24 Graphic Set 2

The Panasonic KX-P1124 is shipped using the Epson LQ-2500 Italic mode as

the default. This emulation does not support the extended character set

(that is, single and double box outlines, and Greek characters).

MORE INFORMATION

================

The following examples explain how to set up the KX-P1124 for the IBM

Proprinter X24 and Epson LQ-2500 emulation modes.

INITIAL SETUP MODE

------------------

To begin selecting the appropriate emulation, perform the following

steps to get into the initial setup mode:

1. Turn the printer off.

2. Press and hold the FUNCTION key on the printer.

3. Turn the printer on.

4. Release the FUNCTION key.

NOTE: The ON-LINE light should begin flashing, indicating that you are

operating in the initial setup mode.

The printer's front panel includes the following arrangement:

                Col1   Col2   Col3   Col4   Col5   Col6

               [LED]  [LED]  [LED]  [LED]  [LED]  [LED]

   Row1 [LED]

   Row3 [LED]

   Row5 [LED]

At this point, Row1 should be lit and one of the LEDs in columns 1 through

4 should be lit. Below is a quick reference to what emulation is active:

Emulation                               Column Indicator

---------                               ----------------

Epson LQ-2500 Italic                    Col 1

Epson LQ-2500 Graphic Set 2             Col 2

IBM Proprinter X24 Graphic Set 1        Col 3

IBM Proprinter X24 Graphic Set 2        Col 4

Setting an Emulation Mode

-------------------------

For Epson LQ-2500 (Italic):

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col1 is lit.

3. Press the SET button.

4. Press the ON-LINE button; the printer resets with the new

   configuration.

For Epson LQ-2500 (Graphic Set 2):

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col2 is lit.

3. Press the SET button.

4. Press the ON-LINE button; the printer resets with the new

   configuration.

For IBM Proprinter X24 (Graphic Set 1):

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col3 is lit.

3. Press the SET button.

4. Press the ON-LINE button (the printer resets with the new

   configuration.

For IBM Proprinter X24 (Graphic Set 2):

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col4 is lit.

3. Press the SET button.

4. Press the ON-LINE button; the printer resets with the new

   configuration.

With the printer configured, install the corresponding printer driver in

the Control Panel or through the MS-DOS application's printer setup.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3rdparty 3.0 3.0a 3.00a KXP 1124 win30 windrvr


Printer Drivers Do Not Support Bidirectional Printing

Article ID: Q86447

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

Microsoft Windows does not support bidirectional printing on dot-matrix

printers.

MORE INFORMATION

================

When you print graphics or TrueType fonts to a dot-matrix printer that uses

bidirectional printing, you receive jagged lines and/or characters as

output. TrueType fonts and graphics require a high degree of precision;

current printer implementations of bidirectional printing are not capable

of this precision.

If you are using an unsupported dot-matrix printer emulating a supported

printer, you may need to disable the printer's hardware implementation of

bidirectional printing in order to produce quality output.

Additional reference words: 3.00 3.00a 3.10 bi-di bi-directional epson

citizen panasonic emulation true type nonsupported 3.11


Okidata 182 Printer Under Windows

Article ID: Q39321

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a, 3.1,

   3.11

----------------------------------------------------------------------

The Okidata 182 printer is not a supported device under Microsoft Windows.

Okidata Technical Support offers an upgrade ROM kit that allows the Okidata

182 to emulate the IBM Graphics printer. The part number for this kit is

310-324-01. To obtain the kit, contact Okidata.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 2.10, 3.00, 3.00a, 3.10


Can't Print White on Black with TrueType on HPPCL Level 4

Article ID: Q84542

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, version 4.0

 - Microsoft PowerPoint for Windows, version 3.0, 4.0

----------------------------------------------------------------------

SUMMARY

=======

In Microsoft Word versions 2.0x, you cannot print white text on a black

background to an HPPCL Level 4 printer (or a compatible printer using

the HPPCL.DRV driver) with TrueType fonts. The Print TrueType As

Graphics option in the printer driver dialog box does not affect this

behavior.

MORE INFORMATION

================

In Word, you can use the Format Border command to apply shading to

paragraphs and table cells. If you apply black shading to a paragraph

and change the character formatting color to white, white text on

black background can be achieved on printers that support printing

white text, such as PostScript and HPPCL Level 5 printers (that is,

the Hewlett-Packard [HP] LaserJet Series III, IIID, IIIP, and so on).

HPPCL Level 4 printers (that is, the HP LaserJet Series II, IID, IIP,

and so on) do not support the printing of white text.

In Microsoft Excel, if the Print TrueType As Graphics option is

selected in the printer driver dialog box, you can print white text on

a black background to a HPPCL Level 4 printer using TrueType fonts.

In Word 6.0 for Windows when printing to a HP IID, if you have a textbox

with black background and white text using TrueType fonts, and the textbox

is inside a frame, then only a solid black box will print.

Workaround

----------

To print white text on black background in Word for Windows, do one of

the following:

Choose DK Blue for the background and foreground colors instead of

Black when using the Format Border command in Word for Windows to

apply shading to selected paragraphs and table cells. When this color

is used for the background shading with white text and the Print

TrueType As Graphics printer driver option is selected, the printer

will print white text on a black background.

-or-

Add a line to the [Microsoft Word 2.0] section of the WIN.INI file

that reads:

   SlowShading=Yes

Adding this line forces Word to use the Windows graphics device

interface (GDI) to do the shading instead of calling a printer escape

code. When Print TrueType As Graphics is selected in the printer

driver dialog box, TrueType fonts will print white on black shading

the same as in Microsoft Excel. However, this method affects the way

that shading appears and may slow down printing of documents that

contain a lot of shaded paragraphs.

REFERENCES

==========

"Microsoft Word for Windows User's Guide," version 2.0, pages 377-379

Additional reference words: w4wfont w4wlaserjet w4wprint 2.00 2.00a

ttf true type laser jet 3.10 4.00 2.00a-CD 2.00b 2.00c


Switching Emulation Modes on the IBM 4019 and 4029 Printers

Article ID: Q102441

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c

-------------------------------------------------------------------

SUMMARY

=======

This articles describes how to change emulation modes on the IBM 4019

and 4029 Laser Printers. The IBM 4019 and 4029 have the following four

emulation modes:

   IBM ASCII mode (also called IBM PPDS mode)

   Hewlett-Packard (HP) PCL4 Emulation mode (HP LaserJet II)

   Plotter Emulation mode (IBM or HP Graphics Language)

   PostScript mode (with PostScript option installed)

MORE INFORMATION

================

Changing Emulation Modes on the 4019

------------------------------------

The printer is in IBM ASCII mode by default. To change the mode, when

the printer is turned on, you either press one of three buttons or a

combination of buttons.

 - To select IBM ASCII (PPDS) mode, press and hold the PAPER button

   when you turn on the printer.

 - To select HP Emulation mode, press and hold the FONT button when you

   turn on the printer.

 - To select Plotter Emulation mode, press and hold the ORIENTATION

   button when you turn on the printer.

 - To select PostScript mode, press and hold both the PAPER and FONT

   buttons when you turn on the printer.

To determine what mode the printer is currently in, press the

ORIENTATION button when the printer is online. One of the following

numbers appears in the status window.

   1    = IBM ASCII mode

   2    = HP Emulation mode

   3    = Plotter Emulation mode

   8    = PostScript mode

NOTE: The drivers supplied with Microsoft Word 5.0 for MS-DOS for the

IBM 4019 are for use when the printer is in IBM ASCII (PPDS) mode. The

printer can also be operated as an HP LaserJet-compatible printer by

setting it to HP Emulation mode and using an HP LaserJet II printer

driver.

Changing Emulation Modes on the 4029

------------------------------------

The printer is in IBM ASCII mode by default. The mode can be changed

by pressing the Main Menu button located on the front panel of the

printer. The current emulation is displayed with the Ready status

message on the front panel after the printer is turned on.

To change the emulation mode:

1. Turn the printer on and wait until the Ready message is displayed

   on the front panel.

2. Press the Main Menu button on the front panel.

   [Emulation/Mode] is then displayed.

3. Press the List + button on the front panel until the emulation mode

   you want (one of the following) is displayed:

      IBM PPDS mode (ASCII or Native IBM mode)

      PCL4 Emulation mode (HP emulation)

      Plotter Emulation mode

      PostScript Mode

4. Press the Select button to make the choice a temporary setting or

   hold down the ALT key while you press Save to save the setting as a

   user default.

Additional reference words: wdprint 5.00 w4wprint IBM4019 IBM4029 1.00 1.10

1.10a 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.00a 3.10 3.11 winword dosword


Printers with Limited TrueType Font Support

Article ID: Q82753

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

The Windows 3.1 PRINTERS.WRI online document incorrectly states that

the following printer drivers have limited support for TrueType (TT)

fonts:

 - Canon LBP II

 - Canon LBP III

 - IBM LaserPrinter 4019

 - Olivetti PG306

For example, PRINTERS.WRI states the following:

   5.9 Printing TrueType Fonts on Canon Series II and III Laser

       Printers

       The Canon series II and III laser printers do not support

       incremental downloading of TrueType fonts. To print TrueType

       fonts by using one of these printers, you must select the

       Enable TrueType Fonts check box in the printer setup dialog box

       for the printer.

In fact, these printers do support TrueType fonts. The only limitation

is that TT fonts cannot be downloaded as soft fonts. Instead, TT fonts

must be printed as graphics.

MORE INFORMATION

================

TrueType is normally printed as a block of graphics. When TrueType

fonts can be downloaded as soft fonts to the printer, printing is

generally faster. The Windows printer driver can simply send a select

font command followed by the ASCII characters to print. When Print

TrueType As Graphics is selected, the Windows print driver must send a

select graphics mode command followed by a large amount of binary data

for the graphics band. The end result of both methods produces

identical output; the only difference is in speed.

PostScript printers and laser printers that use the Hewlett-Packard

(HP) LaserJet Series II (and all later HP LaserJets) soft font

download commands can download TrueType fonts to the printer as soft

fonts. LaserJets earlier than the Series either lack soft font

downloading ability (classic HP LaserJet) or use an incompatible soft

font header (HP LaserJet Plus, 500). HP LaserJet compatible printers

that emulate the HP LaserJet Plus share this problem. Use the Download

TrueType As Graphics option for these printers.

To select Print TrueType As Graphics

------------------------------------

1. Open Control Panel and choose the Printers icon.

2. Select the printer from the list box and choose the Setup button.

3. The Canon LBP II and LBP III, IBM LaserPrinter 4019, and Olivetti

   PG306 all have a check box in the lower-left corner (the message

   reads Print TrueType As Graphics or Enable TrueType Fonts).

4. Select the check box, then close the Printer Setup dialog box.

These printers will now print TrueType fonts.

The only printers in the Windows 3.1 package that do not support

TrueType fonts are TTY printers (which have no graphic support) and

plotters (which have vector graphics, but neither bitmap graphics nor

TrueType font support).

Additional reference words: 3.10 documentation error 3.11 win31


Using the IBM 4019 with Windows

Article ID: Q88771

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

The IBM 4019 Laser printer (also know as Lexmark 4019) is compatible

with Microsoft Windows 3.1. The following functionality and issues

apply to its use with Windows 3.0, 3.0a, and 3.1 (except where noted):

 - IBM 4019 Emulation Settings

 - New IBM Driver for Windows 3.0

 - IBM Font Installer Duplicates ALT+A Accelerator in Windows 3.0

 - Support for the IBM Print Sharing Device

 - Print TrueType as Graphics in Windows 3.1

MORE INFORMATION

================

IBM 4019 Emulation Settings

---------------------------

The IBM 4019 laser printer supports the following emulations:

 - IBM Personal Printer Data Stream (PPDS) (ASCII)

   To use this mode, press and hold the PAPER button when you

   turn on the printer.

 - Hewlett-Packard (HP) LaserJet Series II

   To use this mode, press and hold the FONT button when you

   turn on the printer.

 - Plotter emulation (IBM 7372, HP 7475a color plotters

   To use this mode, press and hold the ORIENTATION button when

   you turn on the printer.

 - PostScript mode

   To use this emulation, you must purchase and install the IBM 17

   or 35 PostScript Font upgrade. For Windows 3.0, the driver is

   available on the Supplemental Driver Library (SDL). Windows 3.1

   comes with the 4019 PostScript drivers. To use this mode, press and

   hold both the PAPER and the FONT buttons when you turn on the

   printer.

   To confirm the mode you are in, press the ORIENTATION button when

   the printer is online. A number appears in the status window:

      1 = PPDS, 2 = HP LaserJet, 3 = Plotter, 4 = Postscript

New IBM Driver for Windows 3.0

------------------------------

The most current Windows driver for the 4019 is available from Lexmark

by calling (606) 232-3000. The 4019.DRV is dated 3/7/91. This driver

corrects problems that may occur when you print from version 1.1 of

Word for Windows.

IBM Font Installer Duplicates ALT+A Accelerator in Windows 3.0

--------------------------------------------------------------

The Windows 3.0 printer driver for the 4019 has a built-in Font

Installer. This installer duplicates the ALT+A accelerator key. To

work around this problem, use the mouse or the TAB key to navigate the

dialog box.

Support for the IBM Print Sharing Device

----------------------------------------

Windows does not support the IBM Print Sharing Device. This device has

a timeout setting that should be set to its maximum of 60 seconds.

This may help Windows to print. For more information on

troubleshooting print sharing devices, query on the following words in

the Microsoft Knowledge Base:

   electronic and print and share and tshoot

Print TrueType as Graphics in Windows 3.1

-----------------------------------------

The 4019 requires that the Print TrueType As Graphics box be selected.

Additional reference words: 3.10 3.00 3.00a 3.0 3.0a 3rdparty w4wprint

w_winword delay 3.11


General Protection Fault in UNIDRV.DLL on an HP III Printer

Article ID: Q97805

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.11

--------------------------------------------------------------------

SYMPTOMS

========

If you try to install HPPCL third-party scalable font support on a

Hewlett-Packard (HP) LaserJet III printer (using the HPPCL5MS.DRV

printer driver), you may receive a general protection (GP) fault in

UNIDRV.DLL.

STATUS

======

Microsoft has confirmed this to be a problem in the PFM and PCM files

generated by the PCL soft font installer (FINSTALL.DLL), which most

third-party developers use to build the PCM/PFM files they distribute

with their products. This problem does not occur if PFM/PCM files are

built to the specifications described in the Windows 3.1 Device Driver

Development Kit (DDK).

Microsoft has confirmed this to be a problem in FINSTALL.DLL. We are

researching this problem and will post new information here as it

becomes available.

Additional reference words: 3.10 LJIII lj 3 laser jet gpf


Windows Err Msg: Insufficient Memory to Run Setup for...

Article ID: Q68950

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

When attempting to set up or configure a printer driver from the

Microsoft Windows Supplemental Driver Library (SDL), the following

error message may appear

   Insufficient memory to run Setup for <printer> driver

where <printer> is the name of the printer driver file.

This error can be caused by one of the following conditions:

 - There is not enough memory to run the printer setup.

   -or-

 - The generic driver support files, GENDRV.EXE and GENLIB.DLL, are

   missing, corrupted, or did not get copied into the Windows \SYSTEM

   subdirectory during printer installation.

MORE INFORMATION

================

If there is not enough memory to run Printer Setup, try to

increase available memory by closing all other open applications.

There are several SDL printer drivers (listed below) that are

actually "printer definition files" and not complete drivers.

They require the following two generic driver support files to be

present in the \WINDOWS\SYSTEM subdirectory.

Filename     Size     Date       Location

----------   ------   ------     ---------

GENDRV.EXE  71808    9-20-90     (5.25-inch disk 2)

GENDRV.EXE  71808    9-20-90     (3.5-inch disk 7)

GENLIB.DLL  65792    9-20-90     (5.25-inch disk 4)

GENLIB.DLL  65792    9-20-90     (3.5-inch disk 4)

These files is normally copied as part of the setup for the printer

driver from the SDL disk. Some printers require some additional

support files to function correctly. These additional files are also

included on the SDL.

The following printer drivers are supplied on the SDL and require the

generic driver support files GENDRV.EXE and GENLIB.DLL:

Printer                 Filename

--------                -----------

Bitstream Flex          FLEX.DRV

Brother M-1809-Epson    BROTH9.DRV

Brother M-1909-Epson    BROTH9.DRV

Brother M-1824L         BROTH24.DRV

Brother M-1924L         BROTH24.DRV

Canon BJ-130e           CANON130.DRV

Canon BJ-10e            CANON10E.DRV

Canon LBP-4             LBPIII.DRV

Canon LBP-8 III         LBPIII.DRV

Canon LBP-8 III-D       LBPIII.DRV

IBM Quickwriter 5204    IBM5204.DRV

JDL 850                 JDL850.DRV

JDL 950                 JDL850.DRV

Kodak Diconix 150       DCNX150.DRV

Kodak Diconix 150 Plus  DCNX150P.DRV

Okidata OL-820          OL820.DRV

Olivetti DM-309         DM309.DRV

Seiko CH-5504           CH5500.DRV

Seiko CH-5514           CH5500.DRV

Star XB-2410            STARM24.DRV

Star XB-2415            STARM24.DRV

Star NX-1000 II         STARM9.DRV

If the GENDRV.EXE and GENLIB.DLL generic driver support files did not

get copied into the \WINDOWS\SYSTEM subdirectory, you may copy these

files from the SDL disks manually. If they are missing or corrupt, you

should contact Microsoft Product Support at (206) 454-2030.

To acquire the Microsoft Windows Supplemental Driver Library (SDL),

please contact Microsoft Sales and Service at (800) 426-9400. The SDL

is also available on CompuServe.

REFERENCES

==========

"Microsoft Windows User's Guide." Version 3.00, "Installing a Printer"

section, page 158.

"Microsoft Windows User's Guide." Version 3.00, "Configuring a

Printer," page 164.


Characters Print Truncated When Using ATI Mach 32 Video Driver

Article ID: Q97862

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c

-------------------------------------------------------------------

SYMPTOMS

========

When you print to some non-laser (usually dot-matrix) printers from a

computer that is running the ATI Mach 32 video drivers for Microsoft

Windows version 3.1, some lines of text may be truncated or missing on the

printout.

WORKAROUND

==========

Set up the Windows version 3.1 VGA or Super VGA video driver using the

Windows Setup icon (usually found in the Main group).

MORE INFORMATION

================

This problem affects both TrueType and printer-resident fonts when you

print from Windows or a Windows-based application, such as Word for

Windows.

Many newer Gateway 2000 computers ship with this video card and

driver; therefore, the problem is likely to occur on Gateway systems.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c w4wprint 3.10

3.11 true type w4whardware missing corrupt output corrupted cut off


What is the Microsoft FAX Driver?

Article ID: Q100785

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft Mail for PC Networks, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

"Microsoft Mail Gateway to FAX"

The Microsoft FAX Windows printer driver is supplied with the

Microsoft Mail version 3.2 server package and with the Microsoft Mail

Gateway to FAX version 3.0a. The printer driver file is located on the

USA directory of the Microsoft FAX disk.

The Microsoft FAX driver sends a file from Windows or a Windows-based

application through the Microsoft Mail Windows client to the Microsoft

Mail Gateway to FAX.

Install the Microsoft FAX driver as you would install any other

unlisted or updated Windows printer driver.

MORE INFORMATION

================

When you install the Microsoft FAX driver, it adds the Send Fax

command to the File menu in Microsoft Word for Windows and Microsoft

Excel for Windows. If you choose the Send Fax command, a macro runs

that converts the current file to .DCX (scanned image) file format,

launches the Windows Mail client, and embeds the file as an attachment

in a Mail message.

Additional reference words: w4wprint 2.00 2.00a 2.00a-CD 2.00b 2.00c

3.10 win31 faxdrv 3.00 gtwy SMI.XLA SMIINST.DOT 3.11


Universal Printer Driver (UNIDRV.DLL): History of Releases

Article ID: Q94843

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

This article lists the Universal Printer Driver (UNIDRV.DLL) versions

available for Microsoft Windows. The following information is listed

for each version of the driver:

 - Name and version of the printer driver

 - Uncompressed file size and date

 - Distribution source

 - Top problems fixed

 - Known problems

UNIDRV.DLL version 3.10.0.103

-----------------------------

Known as version:                1.0

File Size (in bytes) and Date:   119296, 3/10/92

Distribution:                    Windows version 3.1 disks

Known problems with this version of UNIDRV.DLL:

 - Windows General Protection (GP) fault error occurs when you print to

   Aldus Photostyler.

 - GP Fault error occurs when you print very small bitmaps.

 - Driver uses incorrect extended characters for device fonts when you

   print a page that contains both TrueType and device fonts.

 - GP Fault error occurs when using the Hewlett-Packard (HP) LaserJet

   Series II printer driver with the resolution set at 75 DPI.

 - GP Fault error occurs when using the HP LaserJet Series II driver

   if more then 32 permanent soft fonts are installed.

UNIDRV.DLL version 3.10.0.104

-----------------------------

Known as version:                1.0

File Size (in bytes) and Date:   119344, 3/26/92

Distribution:                    Windows Driver Library (WDL)

Problems fixed in this version:

 - GP Fault error no longer occurs when you print to Aldus

   Photostyler.

 - GP Fault error no longer occurs when you print very small bitmaps.

 - The driver now uses the correct extended characters when you print

   a page that contains both TrueType and device fonts.

 - GP Fault error no longer occurs when using the HP LaserJet Series

   II printer driver with the resolution set at 75 dpi.

 - GP Fault error no longer occurs when using the HP LaserJet Series

   II driver if more then 32 permanent soft fonts are installed.

Known problems with this version of UNIDRV.DLL:

 - Does not retain printer resolution settings.

 - Unprintable characters do not print as gray boxes on the HP

   LaserJet Series II printer.

UNIDRV.DLL version 3.1.1

------------------------

Known as version:                1.1

File Size (in bytes) and Date:   127152, 6/29/92

Distribution:                    Windows Driver Library (WDL)

Problems fixed in this version:

 - The driver now retains printer resolution settings.

 - Unprintable characters now print as gray boxes on the HP LaserJet

   Series II printer.

UNIDRV.DLL version 3.1.2

------------------------

Known as version:                1.2

File Size (in bytes) and Date:   119344, 9/15/92 or 10/1/92

Distribution:                    Windows Driver Library (WDL)

                                 and Windows For Workgroups disks

NOTE: UNIDRV.DLL version 3.1.2 now supports the HP LaserJet Series III

family of printers by allowing scalable fonts. Prior to version 3.1.2,

the HP LaserJet Series III family printer driver (HPPCL5A.DRV) did not

use the Universal Printer Driver.

Special Note About Color Dot Matrix Printers

--------------------------------------------

When printing in color to a dot matrix printer, incorrect colors may

print. For example, black may print as light blue, light blue may

print as dark blue, and so forth.

Microsoft has confirmed this to be a problem with all the above

versions of the Universal Printer Driver. We are researching this

problem and will post new information here in the Microsoft Knowledge

Base as it becomes available.

Additional reference words: unidriver win31 w4wprint 1.00 1.10 1.10a

2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 4.00 3.10 w4wlaserjet hpiii hpii

ljii ljiii hp3 hp2 hewlett packard updated upgraded update upgrade

fixed fixes gpf


Windows 3.1: Cannot Print Landscape on HP LaserJet II

Article ID: Q84037

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft Project for Windows, versions, 1.0, 3.0, 3.0a

-----------------------------------------------------------------------

SYMPTOMS

========

You cannot print mixed text and graphics in landscape orientation on a

Hewlett-Packard (HP) LaserJet II printer under Microsoft Windows version

3.1 if the form length on the printer is greater than 60.

CAUSE

=====

This is caused by a problem with the Windows 3.1 HPPCL.DRV driver version

1.1 dated 03-10-92.

RESOLUTION

==========

This problem has been corrected in the HPPCL.DRV driver version 2.0. You

can obtain the latest version version of the HPPCL.DRV from the Microsoft

Download Service, (206) 936-6735. For more information about the MSDL,

query on "Q82006" (without the quotation marks) in the Microsoft Knowledge

Base.

STATUS

======

Microsoft has confirmed this to be a problem in the HPPCL.DRV included with

Windows 3.1. This problem has been corrected and does not occur in later

versions of the driver.

MORE INFORMATION

================

As a temporary workaround, keep the setting on the front panel of the

printer at the factory default of 60. A front panel form length setting of

60 on the LaserJet II ensures that the initial cursor position is within

the printable area so that the raster data isn't clipped.

The form length setting can be changed through the front panel of the

LaserJet II as follows:

1. Press the ON LINE key to take the printer off line.

2. Press the MENU key five times until "FORM=..." appears on the

   display.

3. Press the PLUS SIGN (+) or MINUS SIGN (-) key to change the setting

   to 60 lines.

4. Press the ENTER key to select the change. An asterisk (*) will

   appear on the right side of the display.

5. Press the MENU key once. "00 READY" will appear on the display.

6. Press and hold down the CONTINUE/RESET key until "07 RESET"

   appears. This step is critical -- you MUST select 07 RESET in order

   for the form length changes to take effect.

Due to a the way the Universal Printer Driver version 1.1 calculates the

starting location for the raster graphics row (data stream), if the form

length setting is greater than 60, the starting location of the raster

graphics row will be in the unprintable area of the page. The LaserJet II

will not print the entire raster graphics row if the BEGINNING of the row

falls in the unprintable region.

REFERENCES

==========

"Windows 3.1 LaserJet series II Landscape Graphics Printing Problems

using the Microsoft Universal Printer Driver v1.1" available from

Hewlett-Packard's forum on CompuServe.

Additional reference words: 3.1 3.10 LJ LJII HP HPII II lines per page

borders


Memory Configurations Needed on HP LaserJets for Printing

Article ID: Q89021

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

This article discusses the amount of RAM that different Hewlett-Packard

(HP) LaserJet printers need for the following operations:

 - Printing full-page graphics

 - Printing with the HP PostScript cartridge

 - Printing the HP LaserJet hardware configuration page

MORE INFORMATION

================

Printing Full-Page Graphics

---------------------------

The minimum additional memory required to support each type of printer

is listed below:

                    Mem Req'd     Mem Req'd    Default

   Model            for 300 dpi   for 150 dpi  Memory

   ------------------------------------------------------------------

   HP LaserJet II   1 MB          N/A          640K

   HP LaserJet IID  2 MB          1 MB         640K  (in duplex mode)

Printing with the HP PostScript Cartridge

-----------------------------------------

When an HP PostScript cartridge is used with an HP LaserJet printer,

additional memory is required for duplex printing and printing letter

or legal size pages. The minimum additional memory required to support

each type of printer is listed below:

   Model                  Letter   Legal     Duplex    Default Memory

   ------------------------------------------------------------------

   HP LaserJet III        1   MB   2   MB    N/A       1 MB

   HP LaserJet IIP        1.5 MB   2.5 MB    N/A       512K

   HP LaserJet IID        2.5 MB   2.5 MB    4.5 MB    512K

   HP LaserJet IIID       2   MB   2   MB    4   MB    1 MB

Printing the HP LaserJet Hardware Configuration Page

----------------------------------------------------

The HP LaserJet printer can report details about its hardware

configuration. To print this information:

1. Turn the printer's ONLINE button off.

2. Press the PRESS FONTS TEST option until the message "Test page

   queued" is displayed.

You can now print the printer configuration information, including the

amount of memory installed.

Additional reference words: 3rdparty WIN30 3.00 3.0 3.00a 3.0a LJII

LJIII LJIIP LJIID LJIIID LJ2 LJ3 LJ2P LJ2D LJ3D series win31


ATM and PostScript Printers: Questions and Answers

Article ID: Q83078

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

This article contains specific questions and answers regarding Adobe Type

Manager (ATM) and PostScript printers with Microsoft Windows version 3.1.

MORE INFORMATION

================

Question:

What is the purpose of the ATM=placeholder line in the WIN.INI file?

Can it be removed?

Answer:

The ATM=placeholder line tells ATM that there is a PostScript printer

installed, in case ATM is installed in the future. It also lets the

PostScript driver know that Windows 3.0 has been upgraded to Windows

3.1, so it will not execute its upgrade code. For these reasons, this

line should NOT be removed from the WIN.INI file; even if ATM is never

installed.

Question:

After installing ATM, the new soft fonts are listed by the application

and appear on screen, but they all print in Courier. Why?

Answer:

By default, the ATM Setup program has manual downloading installation.

The WIN.INI file's soft font lines need to be modified to enable

automatic downloading. Contact Adobe for assistance.

Question:

I am getting the message, "ADOBE Type Manager ATM fonts and PostScript

printer fonts don't match on TIMES." Why?

Answer:

This is a harmless ATM message. To stop the error message, contact

Adobe.

Question:

I have many soft fonts installed and my WIN.INI file is very large.

what should I do to avoid the 64K limit?

Answer:

The WIN.INI file must be smaller than 64K. Look for sections beginning

with [PostScript,PortName] if there are soft font entries under

multiple ports, delete the sections referring to ports that are no

longer used. If you routinely print to multiple ports, the printers

should be configured to print to FILE:, and you should transfer the

soft font information to the section [PostScript,FILE:] and delete all

other occurrences of soft font information. To use soft fonts, print

to FILE:, then copy the file to the printer. Documents not requiring

any of the soft fonts may be printed directly to the port to which the

printer is attached.

Question:

I changed my printer port and now my printer no longer recognizes the

ATM fonts. Why?

Answer:

When ATM fonts are installed, they are installed only on the ports

that are occupied by PostScript printers at that time. To correct this

problem, copy the lines in WIN.INI starting with "softfont" from the

section [Postscript,OldPort] to the section [Postscript,NewPort]. To

save space in the WIN.INI file, delete the old section if the old port

is no longer used.

The ATM product included here is manufactured by a vendor independent

of Microsoft; we make no warranty, implied or otherwise, regarding

this product's performance or reliability.

Additional reference words: 3.10 3.11


HP DeskJet 500C Memory and Hard Disk Requirements

Article ID: Q82093

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

When you are printing with Microsoft Windows version 3.0, make sure that

your system meets the memory and disk requirements needed for the Hewlett-

Packard (HP) DeskJet 500C printer driver version 2.0.

MORE INFORMATION

================

The following is a summary of the necessary requirements to print to

the HP DeskJet 500C printer driver version 2.0.

1. To print in the Black Only Print Mode, you need the following:

   - Standard Black Blending Method: 1 MB

     (640K of conventional memory plus 384K of extended memory)

     -or-

   - Grayscale Pattern or Grayscale Scatter Black Blending Method: 2 MB

     (640K of conventional memory plus 1408K of extended memory)

2. To print in the Color/Composite Black Print Mode, you need 2 MB (640K

   of conventional memory plus 1408K of extended memory)

3. To install the printer driver and the three printer fonts that come

   with the printer (Courier, CG Times, Univers), you need 5 MB of free

   hard disk space.

Three files that are required to print with the HP 500C driver are the

following:

   Filename        File Size     Date

   --------        ---------     ----

   DJ500C.DRV      192196        10/11/91

   DJ500C.HLP       36730        10/11/91

   DJCOLOR1.HPM     61132        10/11/91

For more information, contact the Hewlett-Packard Personal Peripherals

Assistance Line.

The HP DeskJet 500C is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

REFERENCES

==========

Hewlett-Packard DeskJet 500C printer driver version 2.0 README.TXT

Additional reference words: 3.00 3.00a Hewlett Packard DJ 500 DJ500C

gray scale


RAS Gives Misleading Error Messages when Using Unlisted Modem

Article ID: Q96059

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

When you use a modem not listed on the remote access service (RAS)

list of supported modems, you should select a modem from the list that

operates at the same maximum bit rate as your modem. If the selected

modem speed settings do not match your modem, the following misleading

error message may occur when you download a file:

   Drive is full or write protected.

When this happens, the download operation usually fails.

MORE INFORMATION

================

For example, if you select the Multitech 224E modem from the RAS list

for use with your Multitech 932E modem, the above error occurs.

Although the Multitech 932E and 224E are similar modems, they connect

at different bit rates by default. Your 932E modem connects at 9600

bits per second (BPS). (This is the default setting. However, RAS assumes

the connection is at 2400 BPS, which is the maximum bit rate for the 224E

modem. As a result, the above error message occurs and RAS fails to copy

most files.

To avoid this problem, select a modem from the RAS list that features the

same maximum bit rate as your modem, or use the instructions supplied with

RAS to add support for your unlisted modem.

Additional reference words: 3.00 3.10 win31 3.11


Font Assistant Does Not Print Sample Page with HP LaserJet 4

Article ID: Q97478

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft TrueType Font Pack 2

-------------------------------------------------------------------

SYMPTOMS

========

When you use the printer driver for the Hewlett-Packard (HP) LaserJet 4

printer, you cannot print sample font pages from the Font Assistant. When

you try to print a sample page for a font from the Font Assistant, the page

contains the following information:

 - The header, which contains font-specific information (such as the

   font name, copyright information, file size, and version).

 - The body of the page, which contains five lines of sample text

   displaying the point sizes 18, 24, 36, 48, and 60.

If you use the LaserJet 4 printer driver version 31.01.03, the text in the

header is garbled and the sample lines are truncated, except for the 60-

point font sample, which prints correctly.

If you use the LaserJet 4 printer driver version 31.01.08, only the 60-

point font sample prints. All other sample page text is missing.

When the font list is printed using the Font Assistant and the LaserJet 4

driver version 31.v1.08, the following characters may print as a blank

space:

   m w k h M W K H

WORKAROUND

==========

To work around this problem, use the HP LaserJet III printer driver. This

is the only workaround available at this time.

MORE INFORMATION

================

The HP LaserJet 4 driver version 31.v1.35 causes similar problems with

Microsoft Word versions 2.0 and 6.0 for Windows and Microsoft Publisher.

The products included here are manufactured by Hewlett-Packard, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 3.10 win31 ttf true type true-type fontpack II

hp4 lj4 ljIV hewlett packard laser jet IV typeface winword


WW0513: Canon Bubble-Jet Printer Drivers

Article ID: Q85457

Microsoft has an Application Note titled "WW0513: Canon Bubble-Jet Printer

Drivers" that contains Canon Bubble-Jet printer drivers to be used with

Windows version 3.0. These drivers support the Canon Bubble-Jet BJ-300 and

BJ-330 printers.

You can obtain this Application Note from the following sources:

 - CompuServe, GEnie, and Microsoft OnLine

 - Microsoft Download Service (MSDL)

 - The Internet (Microsoft anonymous ftp server)

 - Microsoft Product Support Services

For complete information, see the "To Obtain This Application Note"

section at the end of this article.

THE TEXT OF WW0513

==================

======================================================================

    Microsoft Product Support Services Application Note (Text File)

               WW0513: Canon Bubble-Jet Printer Drivers

======================================================================

                                                   Revision Date: 2/92

                                                         Disk Included

The following information applies to Microsoft Windows version 3.0.

 --------------------------------------------------------------------

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |

| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |

| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |

| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO    |

| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A     |

| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |

| accuracy and the use of this Application Note. This Application    |

| Note may be copied and distributed subject to the following        |

| conditions: 1) All text must be copied without modification and    |

| all pages must be included; 2) If software is included, all files  |

| on the disk(s) must be copied without modification [the MS-DOS(R)  |

| utility DISKCOPY is appropriate for this purpose]; 3) All          |

| components of this Application Note must be distributed together;  |

| and 4) This Application Note may not be distributed for profit.    |

|                                                                    |

| Copyright 1992 Microsoft Corporation. All Rights Reserved.         |

| Microsoft, MS-DOS, and the Microsoft logo are registered           |

| trademarks and Windows is a trademark of Microsoft Corporation.    |

 --------------------------------------------------------------------

The enclosed WW0513 disk contains Canon Bubble-Jet printer drivers to

be used with Windows version 3.0. These drivers support the Canon

Bubble-Jet BJ-300 and BJ-330 printers.

The following files are contained on the enclosed WW0513 disk:

   CANON330.DRV

   CANON330.INF

   DINSTALL.EXE

   README.TXT

   UNIDRV.DLL

   UNIDRV.HLP

Installing the Canon Printer Drivers

------------------------------------

Included on this disk is a program called DINSTALL. It will search all

the directories listed in the PATH statement in your AUTOEXEC.BAT file

for earlier versions of the printer driver and ask if you want to

delete the old driver and replace it with the updated printer driver.

To run DINSTALL, do the following:

1. Start Windows 3.0 if it is not already running.

2. Insert the enclosed WW0513 disk in the appropriate floppy disk

   drive.

3. From Program Manager's File menu, choose Run.

4. In the Command Line box of the Run dialog box, type the path to

   DINSTALL.EXE on the floppy disk. For example, if the WW0513 disk is

   in drive A, type the following: "a:\dinstall" (without the

   quotation marks). Choose the OK button.

5. This will load DINSTALL and bring up a Driver Install window. Using

   the mouse or keyboard, select the driver that you want to install

   and then choose the Install button.

6. If DINSTALL finds earlier versions of the driver, it will ask if

   you want to delete the old Canon drivers. Choose the Yes button to

   delete them. The old drivers will then be deleted and replaced with

   the updated printer drivers.

7. A DINSTALL Info dialog box will appear with the status of the new

   driver when the installation is complete. Choose the OK button to

   remove the dialog box and then choose the Exit button to leave the

   installation program.

The driver is now installed and you can configure it by choosing the

Printers icon from the Control Panel. For more information on

configuring printers for use with Windows, refer to pages 163-176 of

your version 3.0 "Microsoft Windows User's Guide."

If DINSTALL does not work, you can install the drivers manually. For

information on installing the drivers manually, please read the

README.TXT file on the enclosed WW0513 disk.

--------------------------------------------------------------------

TO OBTAIN THIS APPLICATION NOTE

===============================

 - On CompuServe, GEnie, and Microsoft OnLine, Application Notes

   are located in the Microsoft Software Library. You can find

   WW0513 in the Software Library by searching on the word WW0513,

   the Q number of this article, or S13457. WW0513 is a compressed,

   self-extracting file. After you download WW0513, run it to

   extract the file(s) it contains.

 - Application Notes are available by modem from the Microsoft

   Download Service (MSDL), which you can reach by calling (206)

   936-6735. This service is available 24 hours a day, 7 days a week.

   The highest download speed available is 14,400 bits per second (bps).

   For more information about using the MSDL, call (800) 936-4200 and

   follow the prompts. To obtain WW0513, download WW0513.EXE.

   WW0513.EXE is a compressed, self-extracting file. After you

   download WW0513, run it to extract the file(s) it contains.

 - On the Internet, Application Notes are located on the Microsoft

   anonymous ftp server, which you can reach by typing "ftp

   ftp.microsoft.com" (without the quotation marks) at the ">" command

   prompt.

 - If you are unable to access the source(s) listed above, you can

   have this Application Note mailed or faxed to you by calling

   Microsoft Product Support Services Monday through Friday, 6:00 A.M.

   to 6:00 P.M. Pacific time at (206) 637-7098. If you are outside the

   United States, contact the Microsoft subsidiary for your area. To

   locate your subsidiary, call Microsoft International Sales Information

   Center at (206) 936-8661.

Additional reference words: 3.00 3.0 3.0a bubblejet bubble jet


Windows Err Msg: PS Header Has Not Been Downloaded...

Article ID: Q69100

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

You may receive the following printed error message when trying to

print from Windows to a PostScript printer:

   Windows PS header has not been downloaded.

   Please download header.

RESOLUTION

==========

Windows 3.1 or 3.11

-------------------

To resolve this problem in Windows 3.1 or 3.11, do the following:

1. From the Control Panel, choose Printers.

2. Verify the PostScript Printer is the selected active printer.

3. Select Setup.

4. Select Options.

5. Select Send Header with each job.

6. Choose OK, and return to the Control Panel.

Windows 3.0 or 3.0a

-------------------

To resolve this problem in Windows 3.0 or 3.0a, do the following:

 1. From the Control Panel, choose Printers.

 2. Verify the PostScript Printer is the selected active printer.

 3. Select Configure.

 4. Select Setup.

 5. Select the correct PostScript printer.

 6. Select Options.

 7. From the header section, select Download Each Job.

 8. Choose OK, and return to the Control Panel.

The header is now downloaded and the message should not appear.

Additional reference words: 3.00 3.0 3.0a 3.00a 3.10 3.11pscript win31 ps


System Hangs with SuperPrint and Windows

Article ID: Q92662

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows version 2.0

--------------------------------------------------------------------

SYMPTOMS

========

If you use SuperPrint 2.0 with Microsoft Windows version 3.1 with

SuperPrint 2.0, three problems may occur:

 - If you install Windows 3.1 over an existing copy of Windows 3.0 with

   SuperPrint installed, your system may stop responding (hang) if the

   Queue For Later check box is selected under Control Panel. When the

   SuperPrint driver is installed, True Type fonts are unavailable.

   NOTE: This problem affects Microsoft Word for Windows 2.0 also.

 - When you install SuperPrint 2.0 in Windows 3.1, your system may hang.

 - You cannot print to a Hewlett-Packard (HP) LaserJet printer.

CAUSE

=====

Zenographics SuperPrint requires version 2.2 or later for full

compatibility with Microsoft Windows 3.1.

WORKAROUNDS

===========

The following suggestions correspond to the symptoms described above:

 - To disable the Queue For Later option, follow these steps:

   1. Run Windows Control Panel, and choose the Printers icon.

   2. Choose Configure, then choose Setup.

   3. Clear the Queue For Later check box.

   4. Edit your WIN.INI file and remove the SuperPrint entries from the

      LOAD= line.

 - To avoid problems with your system hanging during SuperPrint setup,

   do not perform a default setup.

 - If you have difficulty printing to an HP LaserJet with the SuperPrint

   driver, try printing without SuperQue (their print spooler).

MORE INFORMATION

================

For SuperPrint update information, contact Zenographics.

SuperPrint Background Information

---------------------------------

Application name:   SuperPrint version 1.1

Application type:   font utility

Manufacturer:       Zenographics Corporation

RAM required:       1MB

Disk space needed:  3MB

Changes to MS-DOS files: N/A

Changes to Windows files:

SYSTEM.INI: N/A

WIN.INI:

[windows]

load=SUPERQUE SUPERTXT (install option)

[SuperText]

Font Directory=D:[path]\SUPERTXT

[SuperQueue]

Processing=2

OverrideSMF=0

[SuperDrivers]

PrintNow=0

[LaserJet SuperDriver,LPT2:]

Printer=3

[DeskJet SuperDriver,FILE:]

Density=300

PrintNow=1

Files copied to Windows root directory:

     SUPERQUE.EXE   SUPERQUE.HLP   SUPERTXT.EXE   SUPERTXT.HLP

     SUPER.WRI      ZFD.INI        ZFDA$.ZFM

Files copied to Windows\SYSTEM directory:

SuperPrint printer drivers (SD_*.DRV) that you can select during

installation.

     SD_LJET.DRV    SD_LJET.HLP    SD_DJET.DRV

     SD_DJET.HLP    SD_DOTM.DRV    SD_DOTM.HLP

     ZTM.DLL        ZDSP.DLL       ZFDA.DLL

     SD.DLL

The Zenographics products included here are manufactured by a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Additional reference words: 3.10 3rdparty winword super q print win31

3.10 inaccessible


"Cannot Print" with Too Many Files in Root Directory

Article ID: Q75099

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0

----------------------------------------------------------------------

SUMMARY

=======

If the root directory is set as the location for .TMP files or there

is an invalid temp directory, causing the root directory to be the

temp directory, the number of file/directory entries contained in the

root directory may cause printing problems when it approaches a total

of 512 entries. The location for .TMP files is set to the root

directory if the following line is in the AUTOEXEC.BAT file:

   set temp=c:\

To correct this problem, do the following:

1. Open the AUTOEXEC.BAT file in a text editor and make sure it

   contains a SET TEMP= statement pointing to a valid directory. A

   sample line might be:

      set temp=c:\windows\temp

2. Quit Windows, then delete all .TMP files from the root directory

   while in MS-DOS. Windows must NOT be running when you do this. (If

   you are unfamiliar with MS-DOS, see your MS-DOS manual for

   instructions on how to delete the files.)

MORE INFORMATION

================

If you print from Microsoft Word for Windows when the root directory

is being used as the temp directory, the following error message may

be displayed:

   Cannot print

This error may occur when the Print Manager attempts to swap temporary

files out to disk while printing. The Print Manager will try to exceed

the maximum number of file/directory entries in the root directory,

causing this error message to appear.

The same problem might also cause Microsoft Write to give the

following error when attempting to print:

   Delete one or more files to increase disk space and try again

REFERENCES

==========

"Microsoft Word for Windows User's Guide," version 1.0, page 378

Additional reference words: w4wprint w4werror 1.00 1.10 1.10a 2.00

print hard disk files space tshoot temp 3.00 3.00A 3.10 3.11


HP DeskJet 500 Series Printer Driver Default Region & Margins

Article ID: Q119273

------------------------------------------------------------

The information in this article applies to:

 - Microsoft Publisher versions 1.0, 1.0a, 2.0, 2.0a

------------------------------------------------------------

SYMPTOMS

========

When you print to a Hewlett-Packard (HP) DeskJet 500 Series printer with

the HP DeskJet 500 Series printer driver version 4.0 or 4.1, text and/or

graphics near the top and bottom margins are truncated.

CAUSE

=====

The HP DeskJet 500 Series printer driver has minimum margins of 0.33 inch

at the top and 0.67 inch at the bottom for all printing modes. Previous

versions of this printer driver have minimum margins of 0.5 inch at both

the top and bottom of the page. If you have documents created while using a

previous version(s) of this HP printer driver series, these documents may

need to be reformatted to accommodate the new driver's minimum margins.

RESOLUTION

==========

The following information is taken from the HP DeskJet 500 Series version

4.0 and 4.1 README.TXT file:

   To use the same print region as previous versions of the HP DeskJet

   Series printer drivers, check the "Print Region" check box in the INI

   Configuration program. For instructions on using the INI Configuration

   program, see the section on INI file modification in this README file.

   NOTE: With this change, text on printed pages containing color will be

   shifted up from what you see on your screen.

   The printable area on a page using the HP DeskJet 500 Series printer

   driver differs from the printable area allowed by DOS applications."

MORE INFORMATION

================

The products included here are manufactured by Hewlett-Packard, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: Publisher truncated resize hpdj hpdj500

hpdj550c pub20 pub20a mspub unprintable non desk jet


HPPCL5E: Changes From LaserJet 4/4M v31.1.03a to v31.1.08

Article ID: Q97904

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

-------------------------------------------------------------------

SUMMARY

=======

The following information was taken from the README.TXT file that

comes with the HPPCL5E.DRV printer driver version 31.1.08. The version

31.1.08 driver replaces the version 31.1.03 driver.

For information on later updates to the HPPCL5E driver, query on "Changes

to Windows Driver Library", (including the quotation marks). Select the

article containing printer drivers beginning with 'H'.

MORE INFORMATION

================

FIXES SINCE LaserJet 4/4M DRIVER VERSION 31.1.03a

-------------------------------------------------

The following problems, evident in LaserJet 4/4M driver version

31.1.03a, have been CORRECTED in this version, 31.V1.08, of the

LaserJet 4/4M driver:

- Inaccurate right justification and centering of TrueType fonts.

- Random sized characters when running ATM 2.5 in soft font mode

- Inaccurate TrueType point sizes

- PASSTHROUGH/TRANSPARENT mode disabled

People who experience the above problems may call in and say that they

have trouble with the underline feature. Since the character may print

in random sizes the underline feature may appear to start early or

extended beyond underlined characters.

To fix the problem immediately activate the "Print TrueType fonts as

Graphics" feature in the driver. NOTE: printing TrueType fonts as

graphics will decrease printing speed.

HEWLETT-PACKARD PERSONAL PERIPHERALS ASSIST LINE

----------------------------------------------------------------------

You can call the Hewlett-Packard Personal Peripherals Assist Line

weekdays between 7 A.M. and 6 P.M. (Mountain Standard Time), except

for Wednesdays when the hours are 7 A.M. to 4 P.M.: (208) 323-2551

(USA and Canada only).

FEATURES OF HEWLETT-PACKARD HPPCL5E PRINTER DRIVER VERSION V1.08

----------------------------------------------------------------------

The Hewlett-Packard HPPCL5E Printer Driver version 31.V1.08 includes

support for the HP LaserJet 4/4M printer and the following new

features:

Support for 600 dpi Printer Resolution:

   The user can switch between 300 and 600 dpi printer resolution via

   the switch in the setup dialog of the driver.

Support for Graphics Quality:

   At 600 dpi mode in the LaserJet 4/4M the driver supports graphics

   resolutions of 600, 300, and 150 dpi. At 300 dpi mode the driver

   supports 300, 150, and 75 dpi. The actual graphics resolution

   settings are denoted by the descriptive terms of Low, Medium, and

   High rather than the actual dpi.

Support for the TrueType typefaces:

   All the resident TrueType typefaces in the HP LaserJet 4/4M printer

   are supported. Other TrueType typefaces are supported by building

   outlines from the typeface and downloading the characters needed on

   the fly. All of the internal TrueType typefaces in the HP LaserJet

   4/4M printer are supported in the 19U symbol set with the exception

   of WingDings in L$ and Symbol in AS.

   Hewlett-Packard has made the TrueType format screen fonts available

   for the 35 Intellifont format typefaces in LaserJet 4/4M. These

   screen fonts are available through your local Hewlett-Packard

   dealer and are not included in this package. TrueType equivalent

   screen fonts allow for a more closely integrated Windows 3.1

   solution.

Support for the internal Intellifont typefaces:

   All the internal Intellifont typefaces in the HP LaserJet 4/4M

   printer are supported in the 19U symbol set. To obtain WYSIWYG

   results, use HP Intellifont which supports on-the-fly screen fonts

   to match your printer fonts in Windows 3.1.

Support for HP-GL/2:

   Support for HP-GL/2 is in version V1.08. Under the Options dialog

   in the Printer Setup, a new option of "Graphics Mode" is available.

   Two options are present: HP-GL/2 or Raster. The first choice

   enables HP-GL/2 which will increase print performance but may

   possibly cause 21 Print Overruns in some applications. The second

   choice disables HP-GL/2 and uses raster only. The default for

   Graphics Mode is HP-GL/2.

   If you do encounter print difficulties in the default Graphics

   Mode, it is recommended that you change the mode to Raster and try

   your print job again. Additional information on this topic may be

   found in the help files that accompany this driver. Choose Help

   from the driver dialog screens or the HP font installer screens to

   access the HELP information.

Dialog Support for Resolution Enhancement technology:

   Another feature added to the Option Dialog is the Resolution

   Enhancement technology box. The options here are: Printer Default,

   Light, Medium, Dark, and Off.

FEATURES OF HP LaserJet 4/4M NOT SUPPORTED BY

HPPCL5E PRINTER DRIVER VERSION 31.V1.08

----------------------------------------------------------------------

Bidirectional communication is not currently supported in Windows

3.1.

Additional reference words: 3.10 printing printer print driver upgrade

update fix fixes corrects correction corrected w4wprint true type

laser jet


Graphics Print Incorrectly in Landscape on Epson EPL-7000

Article ID: Q86309

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, versions 3.0

 - Microsoft Project for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

Graphics do not print correctly in landscape orientation when you use

the Epson EPL-7000 printer driver version 1.1 for Microsoft Windows version

3.1. This version of the printer driver ships with Windows version 3.1.

RESOLUTION

==========

This problem is corrected in version 1.53 of the EPL-7000 printer

driver, which is located on the Windows Driver Library (WDL). If you

have version 1.1 of the EPL-7000 driver, you should obtain the WDL.

For information on how to obtain the WDL, query on "Q82006" in the

Microsoft Knowledge Base.

Alternatively, you can use the HP LaserJet Series IIP printer driver for

Windows 3.1 to correctly print graphics in landscape orientation.

Additional reference words: 1.00 1.10 1.10a 1.x 2.00 2.00a w4wprint

3.00 4.00 3.10 3.11


NEC PCP Emulation-Switching Software and Windows 3.1

Article ID: Q86703

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

--------------------------------------------------------------------

SUMMARY

=======

The NEC PCP (Printer Control Panel Automatic Emulation Switching) version

2.2 software that ships with all NEC Silentwriter printers may cause

problems when it is used with Microsoft Windows version 3.1. Reported

problems include incorrect emulation switching and general protection (GP)

faults.

MORE INFORMATION

================

NOTE: The following information was taken from the NEC bulletin board

service (BBS).

A revision of the Printer Control Panel Automatic Emulation Switching

software (shipped with all Silentwriter Page Printers) is now

available to correct problems encountered while running this package

with Microsoft Windows 3.1.

The revised product, version 2.3, will begin shipping with all

Silentwriters in the near future. Current owners may receive a new

copy of PCP by calling 1-800-995-6487 from 8A to 8P Eastern Daylight

time Monday through Friday. Silentwriter owners who purchased their

printer after January 1, 1992 will receive this upgrade free of

charge. Silentwriter owners who purchased their printers before

January 1, 1992 will be charged a $15.00 handling and shipping fee.

The software upgrade center will accept popular credit cards or a

check by mail. Mailing address is:

   NEC Redemption Center

   P.O. Box 3503,

   Wallingford, CT 06494

The upgrade package includes installation instructions, and also

revised .WPD files for Silentwriter Model 95 usage with Windows 3.1.

This 800 number is for SOFTWARE UPGRADES only, and is not a technical

support center.

REFERENCES

==========

NEC BBS: (508) 635-4706

Additional reference words: gpf II LC-890 90 95 PSCRIPT.DRV N95_2010.WPD

N2090522.WPD Silentwriter2 N2290520.WPD 290 N2990523.WPD 990

NCM40519.WPD Colormate PS/40 NCM80519.WPD PS/80 N890_470.WPD LC890

N890X505.WPD LC890XL w4wprint error


Windows Err Msg: "Offending Command" on Microtek Printer

Article ID: Q88098

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

According to Microtek Technical Support, when printing large files

(over 20 pages) from Microsoft Windows version 3.1 to the TrueLaser

PostScript printer model MTP-306, you may receive the following error

message on the printout:

   Offending Command

To correct this problem, Microtek suggests adding the following line

to the AUTOEXEC.BAT file:

   Mode LPT1:,,P

MORE INFORMATION

================

Setting Windows' Transmission Retry to 999 does not correct this

problem.

The MODE command shown above is a retry setting to indicate how a

print job should be handled when a printer does not accept

information.

The two commas are placeholders for the first two parameters

(characters-per-line and line-per-inch), which will not change.

Information is then sent to the printer until the printer returns a

completion code or an error code to MS-DOS, or until you press CTRL+C

or CTRL+BREAK to stop printing.

This MODE command is documented on page 256 of the Microsoft MS-DOS

version 5.0 "User's Guide and Reference."

NOTE: an alternative troubleshooting method would be to turn off the

Windows Print Manager.

Additional reference words: 3.10 microtech microtec micro true laser

WIN31


IBM 4029 Printer Driver (IBM4029.DRV): History of Releases

Article ID: Q102443

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, and 2.0c

-------------------------------------------------------------------

SUMMARY

=======

This article lists the IBM 4029 Printer Driver (IBM4029.DRV) versions

available for Microsoft Windows. The following information is listed for

each version of the driver:

 - Name and version of the printer driver

 - Uncompressed file size and date

 - Distribution source

 - Top problems corrected

 - Known problems

MORE INFORMATION

================

IBM4029.DRV Version 3.0

-----------------------

File Size (in bytes) and Date:   90784,  8/23/91

Distribution:                    Lexmark

Known problems with this version of IBM4029.DRV:

 - Bin selection does not work under Windows 3.0.

 - Cannot print envelope size 6 3/4 or smaller (physical limitation of

   the printer).

IBM4029.DRV Version 3.02

------------------------

File Size (in bytes) and Date:   91200,  3/2/92

Distribution:                    Lexmark, MSDL

Known problems with this version of IBM4029.DRV:

 - TrueType fonts may print garbled, and you receive a "42 Font Error"

   message on the front status window the second time you print a

   document. To work around this problem, see Workaround 1 below.

 - Reverse video prints as solid black. To work around this problem,

   see Workaround 2 below.

 - Custom paper sizes and envelopes not listed in the driver print too

   far left. To work around this problem, see Workaround 3 below.

 - Cannot print envelope size 6 3/4 or smaller (physical limitation of

   the printer).

Top corrections with this version of IBM4029.DRV:

 - Bin selection now works in Windows 3.0.

IBM4029.DRV Version 4.01

------------------------

File Size (in bytes) and Date:   91280,  7/16/92

Distribution:                    Lexmark

Known problems with this version of IBM4029.DRV:

 - TrueType fonts may print garbled, and you receive a "42 Font Error"

   message on the front status window the second time you print a

   document. To work around this problem, see Workaround 1 below.

 - Reverse video prints as solid black. To work around this problem,

   see Workaround 2 below.

 - Custom paper sizes and envelopes not listed in the driver print too

   far left. To work around this problem, see Workaround 3 below.

 - Cannot print envelope size 6 3/4 or smaller (physical limitation of

   the printer).

IBM4029.DRV Version 4.21

------------------------

File Size (in bytes) and Date:   92576,  3/18/93

Distribution:                    Lexmark

Known problems with this version of IBM4029.DRV:

 - Reverse video prints as solid black. To work around this problem,

   see Workaround 2 below.

 - Custom paper sizes and envelopes not listed in the driver print too

   far left. To work around this problem, see Workaround 3 below.

 - Cannot print envelope size 6 3/4 or smaller (physical limitation of

   the printer).

Top corrections with this version of IBM4029.DRV:

 - TrueType fonts print correctly without receiving a "42 Font Error"

   on the front status panel the second time you print a document.

IBM4029.DRV Version 4.22

------------------------

File Size (in bytes) and Date:   92576,  5/18/93

Distribution:                    Lexmark

Known problems with this version of IBM4029.DRV:

 - Reverse video prints as solid black. To work around this problem,

   see Workaround 2 below.

 - Custom paper sizes and envelopes not listed in the driver print too

   far left. To work around this problem, see Workaround 3 below.

 - Cannot print envelope size 6 3/4 or smaller (physical limitation of

   the printer).

Top corrections with this version of IBM4029.DRV:

 - Work around problems with the environment when using Quark Express.

IBM4029.DRV Version 4.3

------------------------

File Size (in bytes) and Date:   92864,  11/30/93

Distribution:                    Lexmark

Known problems with this version of IBM4029.DRV:

 - Reverse video prints as solid black. To work around this problem,

   see Workaround 2 below.

 - Custom paper sizes and envelopes not listed in the driver print too

   far left. To work around this problem, see Workaround 3 below.

 - Cannot print envelope size 6 3/4 or smaller (physical limitation of

   the printer).

Top corrections with this version of IBM4029.DRV:

 - Stores information about Truetype fonts to keep from downloading them

   over and over.

WORKAROUNDS

-----------

Workaround 1

------------

Switch the IBM 4029 to Hewlett-Packard (HP) LaserJet Series II

emulation mode, and use the HP LaserJet Series II printer driver in

the Printer Setup dialog box. For more information, query on "ibm

switching emulation modes" in the Microsoft Knowledge Base.

Workaround 2

------------

Switch the 4029 to HP emulation mode and use any of the Windows 3.1

drivers for the HP LaserJet series II. (For more information, query on

"ibm switching emulation modes" in the Microsoft Knowledge Base.)

Then, query on "printing reverse video" in the Microsoft Knowledge

Base. Use any of the workarounds this query provides.

NOTE: The workarounds provided when you query on "printing reverse

video" do not work if you are using a IBM4029 driver.

Workaround 3

------------

When using IBM4029.DRV version 3.02, 4.01, or 4.21, a printer

heuristic of IBM4029.drv=+2 is necessary to correctly print custom

paper sizes and envelope sizes not internal to the printer driver. For

instructions on how to use this heuristic, query on "changing printer

heuristics" in the Microsoft Knowledge Base.

To obtain the latest version of the 4029 driver, call Lexmark (IBM)

Technical Support0. These drivers are also available from the Lexmark

bulletin board service (BBS). The printer driver for Windows 3.0 is named

29W30_PS.EXE; the printer driver for Windows 3.0 and 3.1 is named

29W3X_PP.EXE. A README.DOC file with installation instructions is included

with each driver.

IBM4029.DRV was developed and is supported by Lexmark, a vendor independent

of Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: w4wprint 3.00 3.10 1.00, 1.10, 1.10a,

2.00, 2.00a, 2.00a-CD 2.00b 2.00c 3.00a 3.11


WW0553: Hewlett-Packard(R) Plotter Driver

Article ID: Q86868

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------

SUMMARY

=======

Microsoft has an Application Note that contains a revised Hewlett-Packard

(HP[C]) plotter driver for use with Windows 3.0. This driver supports the

following HP plotters:

   HP 7470A    HP ColorPro

   HP 7475A    HP ColorPro with GEC

   HP 7550A    HP DraftPro

   HP 7580A    HP DraftMaster I

   HP 7585A    HP DraftMaster II

   HP 7580B

   HP 7586B

To obtain this Application Note, call Microsoft Product Support Services at

(206) 454-2030.

This application note can be found in the Software/Data Library by

searching on the word WW0553, the Q number of this article, or S13559.

WW0553 was archived using the PKWARE file-compression utility.

MORE INFORMATION

================

The following is the text of the application note:

======================================================================

  Microsoft(R) Product Support Services Application Note (Text File)

               WW0553: HEWLETT-PACKARD(R) PLOTTER DRIVER

======================================================================

                                                   Revision Date: 7/92

                                                         Disk Included

The following information applies to Microsoft Windows(TM) version

3.0.

 --------------------------------------------------------------------

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |

| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |

| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |

| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO    |

| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A     |

| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |

| accuracy and the use of this Application Note. This Application    |

| Note may be copied and distributed subject to the following        |

| conditions: 1) All text must be copied without modification and    |

| all pages must be included; 2) If software is included, all files  |

| on the disk(s) must be copied without modification [the MS-DOS(R)  |

| utility DISKCOPY is appropriate for this purpose]; 3) All          |

| components of this Application Note must be distributed together;  |

| and 4) This Application Note may not be distributed for profit.    |

|                                                                    |

| Copyright 1992 Microsoft Corporation. All Rights Reserved.         |

| Microsoft and MS-DOS are registered trademarks and Windows is a    |

| trademark of Microsoft Corporation .                               |

| Hewlett-Packard and HP are registered trademarks of Hewlett-Packard|

| Company.                                                           |

 --------------------------------------------------------------------

The enclosed WW0553 disk contains the Hewlett-Packard (HP[C]) plotter

driver for use with Microsoft Windows version 3.0. The enclosed disk

contains the following files:

   DINSTALL.EXE

   HPPLOT.DRV

   HPPLOT.INF

   README.TXT

HPPLOT.DRV supports the following HP plotters:

   HP 7470A    HP ColorPro

   HP 7475A    HP ColorPro with GEC

   HP 7550A    HP DraftPro

   HP 7580A    HP DraftMaster I

   HP 7585A    HP DraftMaster II

   HP 7580B

   HP 7586B

Installing the HP Plotter Driver

--------------------------------

Included on this disk is a program called DINSTALL. It will search all

the directories listed in the PATH statement in your AUTOEXEC.BAT file

for an earlier version of the printer driver and ask if you want to

delete the old driver and replace it with the updated printer driver.

To run DINSTALL, do the following:

1.  Start Windows 3.0 if it is not already running.

2. Insert the enclosed WW0553 disk in the appropriate floppy disk

   drive.

3. From Program Manager's File menu, choose Run.

4. In the Command Line box of the Run dialog box, type the path to

   DINSTALL.EXE on the floppy disk. For example, if the WW0553 disk is

   in drive A, type the following:

      a:\dinstall

   Choose the OK button.

5. This will load DINSTALL and bring up a Driver Install window. Using

   the mouse or keyboard, select the driver that you want to install

   and then choose the Install button.

6. If DINSTALL finds an earlier version of the driver, it will ask if

   you want to delete the old HP driver. Choose the Yes button to

   delete it. The old driver will then be deleted and replaced with

   the updated printer driver.

7. A DINSTALL Info dialog box will appear with the status of the new

   driver when the installation is complete. Choose the OK button to

   close the dialog box and then choose the Exit button to leave the

   installation program.

The driver is now installed and you can configure it by choosing the

Printers icon from the Control Panel. For more information on

configuring plotters for use with Windows, refer to pages 163-176 of

the version 3.0 "Microsoft Windows User's Guide."

If DINSTALL does not work, you can install the drivers manually. For

information on installing the drivers manually, please read the

README.TXT file on the enclosed WW0553 disk.

Additional reference words: 3.0 3.00 3.0a


Canon BJ-130e Driver Causes Continuous Form Feeds

Article ID: Q85626

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you use the Canon BJ-130e printer driver version 1.0 included

with Microsoft Windows operating system version 3.1, continuous form

feeds result when the paper source is set to "tractor".

WORKAROUND

==========

To work around this problem, use the Canon BJ-330 driver supplied with

Windows 3.1.

According to Canon technical support, the BJ-330 driver supports all the

features of the BJ-130e printer.

MORE INFORMATION

================

Steps to Reproduce this Problem

-------------------------------

1. Run the Control Panel and install the Canon BJ-130e driver.

2. Choose Setup and set Paper Source to Tractor.

3. Exit the Control Panel and run Windows Write.

4. Print from Write.

5. Take the printer offline and press the Form Feed button. The paper

   will form feed continuously until the printer is turned off.

Additional reference words: 3.10 form feed bj 3.11


CalComp Printer Drivers for Windows

Article ID: Q86422

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

CalComp printers are not supported under Microsoft Windows. However,

CalComp has a printer driver, Zenographics SuperPrint, that supports

printing in Windows.

MORE INFORMATION

================

The Zenographics SuperPrint driver is available directly from CalComp. You

need the following part number when ordering the driver:

   16205-0017

This printer driver by Zenographics supports the following printers:

 - ColorMaster 5902

 - ColorMaster Plus 6603VRC

 - ColorMaster Plus 6613VRC

 - ColorView 5912

 - ColorView 5913

 - PlotMaster 5902A

According to CalComp technical support, the driver supports printing

TrueType fonts in Windows 3.1. It also support color printing in Windows

3.0 and 3.1.

For more information on the installation and use of this printer

driver, contact CalComp technical support.

This driver is manufactured by Zenographics and is distributed by

CalComp. Microsoft makes no warranty, implied or otherwise, regarding

this product's performance or reliability.

Additional reference words: 3.10 WIN31 super print thermal true type

cal comp kalcomp kal plotter


Err Msg: Illegal Function Call (with WinPrint)

Article ID: Q93907

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows & MS-DOS 5 for IBM PS/2

 - Microsoft Windows & MS-DOS 5 Upgrade

--------------------------------------------------------------------

SYMPTOMS

========

When you upgrade from LaserMaster's WinPrint version 1.0 to WinPrint

version 1.5, you may receive the following error message:

   Illegal Function Call

CAUSE

=====

This occurs because WinPrint is referring to an earlier WinPrint font.

WORKAROUND

==========

1. Exit Windows and restart your system.

2. Restart Windows, and open the WinPrint program group.

3. Choose the Fontman icon.

4. Select all installed fonts and choose Remove.

5. There should now be no fonts installed. If there still appear to

   be some fonts present, choose Verify, then choose NO when asked if

   you want to use these fonts with WinPrinter.

6. Choose YES when asked if you want to delete references to these

   Fonts for WinPrint and WinSpool.

7. Exit Windows.

8. Restart Windows, and then restart the WinPrint version 1.5

   installation program.

9. After the installation is complete, you can add your Type 1 fonts

   in the WinPrint Font Manager.

MORE INFORMATION

================

For additional information about WinPrint, contact LaserMaster.

WinPrint is manufactured by LaserMaster, a vendor independent of Microsoft;

we make no warranty, implied or otherwise, regarding this product's

performance or reliability.

Additional reference words: 3.10 win31 800 winprinter KBPrint winjet

3rdparty 3.11


Use WordArt to Create Gray Text When Using a PaintJet Driver

Article ID: Q115274

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Excel for Windows, version 4.0a

 - Microsoft Publisher for Windows, version 2.0

 - Microsoft Windows operating system, version 3.1

 - Microsoft Word for Windows, versions 6.0, 6.0a

 - Microsoft Works for Windows, version 3.0

 - Microsoft WordArt, version 1.0

---------------------------------------------------------------------

SUMMARY

=======

Although it is possible to color text gray on the screen in many

applications, the Hewlett-Packard (HP) PaintJet and PaintJet XL drivers

that ship with Windows 3.1 cannot print gray TrueType text. To get gray

text, you can use the WordArt tool.

MORE INFORMATION

================

WordArt, which converts text you type into a graphic, is shipped with

Microsoft Word for Windows, Microsoft Publisher, and other Microsoft

applications. In WordArt, you can set the color of the WordArt graphic to

gray.

To run WordArt from a Microsoft application:

1. Choose Insert Object from the Edit menu, or choose Object from the

   Insert menu.

2. From the list of objects, choose Microsoft WordArt.

3. When you are finished working in WordArt, choose OK. The WordArt object

   then appears in your document.

For more information about the HP PaintJet XL 300 driver, query on the

following words in the Microsoft Knowledge Base:

   paintjet and unidrv.dll and dmcolor.dll

Additional reference words: 3.00 power point grey paint jet word art

powerpt true type

KBCategory: kbtool kbprint kb3rdparty

KBSubcategory:


Emulation Modes for for Xerox 4045 Printer

Article ID: Q65666

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1

----------------------------------------------------------------------

SUMMARY

=======

The Xerox 4045 laser printer is not currently supported under Microsoft

Windows. However, this printer can be made to emulate a Hewlett-Packard

(HP) LaserJet+ with the Xerox "HP Personality Cartridge" (actually two

cartridges, reference order #9R-88425).

MORE INFORMATION

================

For more information on this cartridge, contact Xerox.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.0 3.0a 3.00a 3.10 3.11 3rdparty win31


TrueType Fonts Not Printing Correctly on Panasonic KX-P4450i

Article ID: Q84118

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

To print TrueType fonts on a Panasonic KX-P4450i from Microsoft Windows,

you must first select the Print TrueType As Graphics check box in the

Windows Control Panel, as described below.

NOTE: The information in this article applies to the Panasonic KX-P4450i,

not the KX-P4450.

MORE INFORMATION

================

To set the Print TrueType As Graphics option:

1. Run Control Panel.

2. Choose the Printers icon.

3. Choose the Setup button.

4. Choose the Options button.

5. Select the Print TrueType As Graphics check box.

This setting is required due to a firmware problem in the Panasonic

KX-P4450i version 1.3 through 2.0.

Use the following printer drivers for the KX-P4450 series printers:

 - KX-P4450i: Use the HP LaserJet Series II driver

 - KX-P4450:  Use the HP LaserJet Plus driver

The KX-P4450 and KX-P4450i are manufactured by Panasonic, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' reliability or performance.

Additional reference words: 3.10 true type 3.11


Setting the Margins Option (Version 2.0, Dot Matrix Drivers)

Article ID: Q92440

------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows & MS-DOS 5 Upgrade

 - Microsoft Windows & MS-DOS 5 for IBM PS/2

------------------------------------------------------------

SUMMARY

=======

Starting with version 2.0 of the printer drivers written for dot-matrix

printers running in Windows 3.1, you can adjust the unprintable regions as

defined by the driver.

MORE INFORMATION

================

As of the file date shown, the following printers were updated to provide

this capability:

                         WDL             File           Driver

 Printer Name            Filename        Date           Filename

 ---------------------------------------------------------------

 Epson DFX-5000          EP9.EXE         10/08/92       EPSON9.DRV

 Epson DLQ-2000          EP24.EXE        10/08/92       EPSON24.DRV

 Epson EX-800            EP9.EXE         10/08/92       EPSON9.DRV

 Epson EX-1000           EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-80             EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-80+            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-85             EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-86e            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-100            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-100+           EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-105            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-185            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-286            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-286e           EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-800            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-850            EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-1000           EP9.EXE         10/08/92       EPSON9.DRV

 Epson FX-1050           EP9.EXE         10/08/92       EPSON9.DRV

 Epson JX-80             EP9.EXE         10/08/92       EPSON9.DRV

 Epson L-750             EP24.EXE        10/08/92       EPSON24.DRV

 Epson L-1000            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-200            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-400            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-450            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-500            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-510            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-800            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-850            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-860            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-950            EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-1000           EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-1010           EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-1050           EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-1060           EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-1500           EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-2500           EP24.EXE        10/08/92       EPSON24.DRV

 Epson LQ-2550           EP24.EXE        10/08/92       EPSON24.DRV

 Epson LX-80             EP9.EXE         10/08/92       EPSON9.DRV

 Epson LX-86             EP9.EXE         10/08/92       EPSON9.DRV

 Epson LX-400            EP9.EXE         10/08/92       EPSON9.DRV

 Epson LX-800            EP9.EXE         10/08/92       EPSON9.DRV

 Epson LX-810            EP9.EXE         10/08/92       EPSON9.DRV

 Epson LX-850            EP9.EXE         10/08/92       EPSON9.DRV

 Epson LX-850+           EP9.EXE         10/08/92       EPSON9.DRV

 Epson MX-80             EP9.EXE         10/08/92       EPSON9.DRV

 Epson MX-80 F/T         EP9.EXE         10/08/92       EPSON9.DRV

 Epson MX-100            EP9.EXE         10/08/92       EPSON9.DRV

 Epson RX-80             EP9.EXE         10/08/92       EPSON9.DRV

 Epson RX-80 F/T         EP9.EXE         10/08/92       EPSON9.DRV

 Epson RX-80 F/T+        EP9.EXE         10/08/92       EPSON9.DRV

 Epson RX-100            EP9.EXE         10/08/92       EPSON9.DRV

 Epson RX-100+           EP9.EXE         10/08/92       EPSON9.DRV

 Epson SQ-850            EP24.EXE        10/08/92       EPSON24.DRV

 Epson SQ-2000           EP24.EXE        10/08/92       EPSON24.DRV

 Epson SQ-2500           EP24.EXE        10/08/92       EPSON24.DRV

 Epson SQ-2550           EP24.EXE        10/08/92       EPSON24.DRV

 Epson T-750             EP9.EXE         10/08/92       EPSON9.DRV

 Epson T-1000            EP9.EXE         10/08/92       EPSON9.DRV

 Fujitsu DL 900          FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 1100         FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 1100 Colour  FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 1200         FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 3350         FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 3450         FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 3600         FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 4400         FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DL 4600         FUJI24.EXE      10/20/92       FUJI24.DRV

 Fujitsu DX 2100         FUJI9.EXE       10/20/92       FUJI9.DRV

 Fujitsu DX 2200         FUJI9.EXE       10/20/92       FUJI9.DRV

 Fujitsu DX 2300         FUJI9.EXE       10/20/92       FUJI9.DRV

 Fujitsu DX 2400         FUJI9.EXE       10/20/92       FUJI9.DRV

 IBM Proprinter          PROP9.EXE       10/08/92       PROPRINT.DRV

 IBM Proprinter II       PROP9.EXE       10/08/92       PROPRINT.DRV

 IBM Proprinter III      PROP9.EXE       10/08/92       PROPRINT.DRV

 IBM Proprinter X24      PROP24.EXE      10/20/92       PROPRN24.DRV

 IBM Proprinter X24e     PROP24.EXE      10/20/92       PROPRN24.DRV

 IBM Proprinter XL       PROP9.EXE       10/08/92       PROPRN24.DRV

 IBM Proprinter XL II    PROP9.EXE       10/08/92       PROPRINT.DRV

 IBM Proprinter XL III   PROP9.EXE       10/08/92       PROPRINT.DRV

 IBM Proprinter XL24     PROP24.EXE      10/20/92       PROPRN24.DRV

 IBM Proprinter XL24e    PROP24.EXE      10/20/92       PROPRN24.DRV

 NEC Pinwriter CP6       NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter CP7       NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P2plus    NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P5XL      NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P6        NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P6plus    NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P7        NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P7plus    NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P9XL      NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P2200     NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P5200     NECP24.EXE      10/20/92       NEC24PIN.DRV

 NEC Pinwriter P5300     NECP24.EXE      10/20/92       NEC24PIN.DRV

 Okidata ML 380          OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 390          OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 390 Plus     OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 391          OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 391 Plus     OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 393          OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 393 Plus     OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 393C         OKI24.EXE       10/08/92       OKI24.DRV

 Okidata ML 393C Plus    OKI24.EXE       10/08/92       OKI24.DRV

 Panasonic KX-P1081      PAN9.EXE        10/20/92       PANSON9.DRV

 Panasonic KX-P1123      PAN24.EXE       10/22/92       PANSON24.DRV

 Panasonic KX-P1124      PAN24.EXE       10/22/92       PANSON24.DRV

 Panasonic KX-P1124i     PAN24.EXE       10/22/92       PANSON24.DRV

 Panasonic KX-P1180      PAN9.EXE        10/20/92       PANSON9.DRV

 Panasonic KX-P1624      PAN24.EXE       10/22/92       PANSON24.DRV

 Panasonic KX-P1695      PAN9.EXE        10/20/92       PANSON9.DRV

 Panasonic KX-P2123      PAN24.EXE       10/22/92       PANSON24.DRV

 Panasonic KX-P2124      PAN24.EXE       10/22/92       PANSON24.DRV

 Panasonic KX-P2180      PAN9.EXE        10/20/92       PANSON9.DRV

 Panasonic KX-P2624      PAN24.EXE       10/22/92       PANSON24.DRV

NOTE: These drivers currently have UNIDRV.DLL version 3.1.2, dated

9/15/92. These drivers can be obtained from the Microsoft Download

Service (MSDL) at (206) 936-6735, or from CompuServe in the Microsoft

Software/Data Library (GO MSL).

Set up your margins as described in the following procedures.

Top Margin

----------

To properly set up the top margin for the dot-matrix printers, perform

the following operation:

1. Exit to the MS-DOS command prompt.

2. Use the printer's manual feed to load a piece of paper into the

   printer.

3. Type the following at the MS-DOS command prompt and press ENTER after

   each line:

      copy con lpt1:

      This is a test

   Press CTRL+L and then CTRL+Z and then ENTER.

4. Measure from the top of the paper to the top of the "T" in

   "This is a test" (without the quotation marks).

5. Run Windows.

6. From Control Panel, choose the Printers icon.

7. Select the installed printer, then choose Setup.

8. From the Printer Setup dialog box, choose Options, then Margins.

9. In the Top margins field, enter the measurement from Step 4 in

   one-hundredths of an inch.

Side Margins

------------

To set up the right and left margins, perform the following operation:

1. From the Accessories group, run the Windows Write application.

2. From the Paragraph menu, choose Justified to right and left justify

   the margins. Note the margin settings in the Document, Page Setup

   dialog box and print the document.

If the margins are set to the defaults of 1.25 inches and the printer

output is not centered left to right on the page, the tractor feed may

have shifted. If the tractor feed is adjusted properly, then you need

to adjust the left and right margins in the Document, Page Setup dialog

box in Windows Write.

Additional reference words: 3.10 doswin 5.00 3.11


Incorrect Bin Selection with Some Windows 3.1 Printer Drivers

Article ID: Q84910

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, version 2.0

----------------------------------------------------------------------

SYMPTOMS

========

If you are running version 2.0 of Microsoft Word for Windows with

Microsoft Windows version 3.1, you may be unable to print from mixed bins

on many printers, including Hewlett-Packard (HP) LaserJet Series II, III,

and Series IV printers and PostScript printers.

CAUSE

=====

If you cannot print correctly from mixed bins, you are probably

experiencing a problem with Word version 2.0.

RESOLUTION

==========

You need to upgrade your Word installation.

To obtain new or updated Microsoft products, call Microsoft End User

Sales at (800) 426-9400. If you are outside the United States, contact

the Microsoft subsidiary for your area. To locate your subsidiary,

call Microsoft International Sales Information Center at (206) 936-8661.

STATUS

======

Microsoft has confirmed this to be a problem in Word 2.0. This problem

was corrected and does not occur in later versions of Word.

MORE INFORMATION

================

When you choose Page Setup from the Format menu and select the Paper

Source option button, you can select different settings for the First

Page and Other Pages options. Word pulls all sheets from the tray

selected for the First Page option and ignores the setting for the

Other Pages option.

Mixed-bin printing problems have been confirmed in Word 2.0 on the

following Windows 3.1 printer drivers:

   HPPCL5A.DRV, version 31.3.89 (HP LaserJet Series III)

   HPPCL.DRV, version 1.1 (HP LaserJet Series II)

   PSCRIPT.DRV, version 3.5 or 3.51 (PostScript)

NOTE: This list may not be exhaustive.

Steps to Reproduce Problem

--------------------------

1. When you are running Word 2.0 with Windows 3.1, activate one of the

   printer drivers listed above. Verify that you are using the Windows

   3.1 version of the printer driver.

2. Create a two-page document.

3. From the Format menu, choose Page Setup, and select the Paper

   Source option button. In the First Page box, select Upper Tray; in

   the Other Pages box, select Lower Tray.

4. From the File menu, choose Print, then choose the OK button.

NOTE: To illustrate this problem, it is helpful to put colored paper

in one of the paper trays.

Both pages of your document are pulled from the upper paper tray. If

you install Word 2.0a, the paper will be pulled correctly from the

upper and lower tray.

NOTE: Word 2.0 correctly pulls paper from the upper and lower paper

trays if you use the Windows version 3.0 HP IID or IIID drivers

(HPPCL.DRV version 3.4 or HPPCL5A.DRV version 3.85 or 3.86). However,

using Windows version 3.0 printer drivers with Windows version 3.1

causes other problems and is not advised as a workaround.

For additional information on mixed-bin printing, query on the

following words in the Microsoft Knowledge Base:

   mixed and bin and printing and paper and source

REFERENCES

==========

"Microsoft Word for Windows User's Guide," version 2.0, pages 122-123

Additional reference words: 2.00 2.00a w4wprint wrong 3.1 3.10


HP DeskJet 500C Output Smeared Using DESKJETC.DRV Version 3.0

Article ID: Q89687

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, versions 2.0, 3.0

-------------------------------------------------------------------

SYMPTOMS

========

If you print to a Hewlett-Packard (HP) DeskJet 500 printer using the

HP DeskJet 500C (Color) printer driver version 3.0 (DESKJETC.DRV), the

output is left justified and appears as a gray ink smear.

RESOLUTION

==========

The HP DeskJet 500C printer driver version 3.0 (DESKJETC.DRV) is

provided by Hewlett-Packard. To avoid this problem when printing from

Microsoft Windows or a Windows-based application, install the HP DeskJet

500 printer driver version 4.0(DESKJETC.DRV)supplied by Hewlett Packard.

MORE INFORMATION

================

The products included here are manufactured by HP, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: w4wprint w4wlaserjet 2.00 2.00a 2.00a-CD

2.00b grey corrupt corrupted 3.00 3.00a 3.00b 3.10 4.00 3.11


CTRL+D EOF Character in PostScript Print Job May Cause Error

Article ID: Q81637

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

When you use a Windows-supported driver, PostScript-generated output

always starts and ends with a CTRL+D (ASCII 04) key sequence.

CTRL+D is an end-of-file (EOF) reset code used to ensure that the printer

is set correctly for the next print job. However, this character may cause

a job not to print through UNIX-based networks (for example, Banyan Vines,

AT&T Star Group, and Sun) and other printing-control software.

MORE INFORMATION

================

Follow the appropriate procedure below to allow your print job to finish.

Windows 3.1 and 3.11

--------------------

1. Edit the WIN.INI file's [ModelName,Port] section with an ASCII text

   editor such as Notepad.

2. Add the following:

      CTRLD=0

NOTE: The Options menu in the PostScript printer driver allows you to

create EPS (encapsulated PostScript) files. These files do not contain

CTRL+D characters. EPS files do not contain any of the (possibly

necessary) printer-specific instruction codes that a PS (Postscript)

file does. EPS files are primarily intended to be graphics or other

output that is imported into another application, and not printed

directly.

Windows 3.0, 3.0a

------------------

The only way to eliminate the CTRL+D character from the PostScript

file is to create a PRN file, then load it into a text editor and

manually remove the character.

Additional reference words: 3.00 3.00a 3.10 3.11 postscript UNIX control

diamond


WPS: WPS.INI Valid Entries

Article ID: Q99511

------------------------------------------------------------

The following information applies to:

- Microsoft Windows Printing System version 1.0

- Microsoft Windows operating system versions 3.1, 3.11

------------------------------------------------------------

SUMMARY

=======

This article discusses the configuration file (WPS.INI) for the Windows

Printing System.

MORE INFORMATION

================

The [LPT1:] section can contain the following settings:

______________________________________________________________________

ALWAYS=

Purpose:   This entry specifies whether or not the print status will

           be displayed during a print job.

To Change: Go to Control Panel, Printers, Setup, Display, Display

           Printer Status.

Valid Entries: 1, 0 (1=on, 0=off).

______________________________________________________________________

SOUND=

Purpose:   This entry specifies whether WPS will play sounds while

           printing.

To Change: Go to Control Panel, Printers, Setup, Display, Play Sounds

           with Messages.

Valid Entries: 1, 0 (1=on, 0=off).

______________________________________________________________________

BIDI=

Purpose:   This entry specifies whether bidirectional communication

           is turned on or off.

To Change: Edit the WPS.INI file in the Windows subdirectory.

Valid Entries: 1, 0 (1=on, 0=off).

______________________________________________________________________

MODEL=

Purpose:   This entry specifies the default printer that the WPS will

           use.

Valid Entries: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13

               1=HP LaserJet II

               2=HP LaserJet IIP

               3=HP LaserJet IIP w/lower tray

               4=HP LaserJet IID

               5=HP LaserJet III

               6=HP LaserJet III

               7=HP LaserJet IIIP

               8=HP LaserJet IIIP w/LC Tray

               9=HP LaserJet IIID

              10=HP LaserJet IIID

              11=HP LaserJet IIP+

              12=HP LaserJet IIP+ w/LC Tray

              13 & above = Defined as Unknown Printer.

______________________________________________________________________

MEMORY=

Purpose:   This entry specifies the amount of memory on the printer.

To Change: Edit the WPS.INI file in the Windows subdirectory.

______________________________________________________________________

PRS=

Purpose:   This entry specifies the amount of free memory on the printer.

To Change: Edit the WPS.INI file in the Windows subdirectory.

______________________________________________________________________

DISPLAY=

Purpose:   This entry specifies the way that the print status will be

           displayed (if Always=1).

To Change: Go to Control Panel, Printers, Setup, Display, Display.

Valid Entries: 0, 1, 2.

   (0=Progress Bar only, 1=Printer Animation only,

    2=Printer Animation and Bar).

______________________________________________________________________

COMPAT=10106

Purpose:   This entry specifies the WPS cartridge code.

______________________________________________________________________

ONTOP=

Purpose:   This entry specifies whether the display box will always be

           on top.

To Change: Edit the WPS.INI file in the Windows subdirectory.

Valid Entries: 0, 1. (0=not always on top, 1=always on top).

______________________________________________________________________

PF=

Purpose:   This entry specifies whether the printer will start feeding

           the paper before the page is actually ready to print.

To Change: Edit the WPS.INI file in the Windows subdirectory.

Valid Entries: 0, 1.

   0=printer will not prefeed

   1=printer will prefeed if directly connected via a

   parallel interface

______________________________________________________________________

SHOWWIN=

Purpose:   This entry specifies whether the printer status window

           should be displayed while printing.

   If Always=1, then Showin=1 will display animation.

   If Always=1 and Showin=0, then only the progress bar will

   be shown.

To Change: Edit the WPS.INI file in the Windows subdirectory.

Valid Entries: 0, 1.

   0=animation window off

   1=animation window on

______________________________________________________________________

ORIENTATION=

Purpose:   This entry specifies the default paper orientation.

To Change: Go to Control Panel, Printers, Setup, Orientation.

Valid Entries: 1, 2.

   1=Portrait

   2=Landscape

______________________________________________________________________

PAPERSIZE=

Purpose:   This entry specifies the default paper size.

To Change: Go to Control Panel, Printers, Setup, Paper Size.

Valid Entries: 1, 5, 7, 9, 13, 20, 21, 22, 23, 27, 28, 37

   1=Letter

   5=Legal

   7=Exec.

   9=A4

   13=B5

   20=ENV #10

   21=ENV #11

   22=ENV #12

   23=ENV #14=

   27=ENV DL

   28=ENV C5

   37=Monarch

______________________________________________________________________

DEFAULTSOURCE=

Purpose:   This entry specifies the default paper source.

To Change: Go to Control Panel, Printers, Setup, Paper Source.

Valid Entries: 1, 2, 4, 7.

               1=MP Tray

               2=Lower Tray

               4=Manual Feed

               7=Any Source

______________________________________________________________________

SCALING=

Purpose:   This entry specifies the print scaling percentage.

To Change: Go to Control Panel, Printers, Setup, Options,

           Scaling.

Valid Entries: 10 through 400.

______________________________________________________________________

COPIES=

Purpose:   This entry specifies the number of copies to be printed.

To Change: Go to Control Panel, Printers, Setup, Multiple Copies,

           Copies.

Valid Entries: 1 through 99.

______________________________________________________________________

RESOLUTION=

Purpose:   This entry specifies the dots per inch.

To Change: The basis for this entry is located under Setup, Graphics,

           Printer Resolution, Dots per inch.

Valid Entries: 150 and 300.

______________________________________________________________________

HALFTONING=

Purpose:   This entry specifies the way that graphics will print.

To Change: Go to Control Panel, Printers, Setup, Graphics,

           Grayscale-Halftoning.

Valid Entries: 0, 1, 2.

               0=Black and White

               1=Patterned Grays

               2=Diffuse Grays

______________________________________________________________________

DUPLEXING=

Purpose:   This entry allows for manual duplexing.

To Change: Go to Control Panel, Printers, Setup, Options, Duplexing.

Valid Entries: 1, 2.

               1=None

               2=Two-sided manual duplexing with short edge binding

               3=Two-sided manual duplexing with long edge binding

______________________________________________________________________

BINDING=

Purpose:   This setting determines the type of binding that will be

           printed.

To Change: Go to Control Panel, Printers, Setup, Options, Manual

           Duplexing.

Valid Entries: 0, 1.

               0=Short edge binding

               1=Long edge binding

______________________________________________________________________

COLLATED=

Purpose:   This entry determines if the print job will be collated.

To Change: Go to Control Panel, Printers, Setup, Multiple Copies, and

           the choose collated or uncollated.

Valid Entries: 1, 2.

               1=Collated

               2=Uncollated

______________________________________________________________________

PRINTHEADERPAGE=

Purpose:   This option determines whether a header page will be sent

           with each print job.

To Change: Go to Control Panel, Printers, Setup, Options, Separator

           Pages, Header Page.

Valid Entries: 1, 2.

               1=Print Header Page

               2=Do Not Print Header Page

______________________________________________________________________

PRINTRAILERPAGE=  <NOTE: this spelling is correct>

Purpose:   This option determines whether a trailer page with

           statistics will be sent with each print job.

To Change: Go to Control Panel, Printers, Setup, Options, Separator

           Pages, Trailer Page.

Valid Entries: 1, 2.

               1=Print Trailer Page with Statistics

               2=Do Not Print Trailer Page with Statistics

______________________________________________________________________

DUPLEXINSTRUCT=

Purpose:   This entry determines whether a duplex instruction page

           will be printed.

To Change: Go to Control Panel, Printers, Setup, Options, Duplexing.

Valid Entries: 0, 1 (0=off, 1=on).

______________________________________________________________________

RETMODE=

Purpose:   This entry specifies the default resolution mode for

           printing. (Retmode is valid for HP III, IIIP, and IIID

           printers only).

To Change: Go to Control Panel, Printers, Setup, Graphics, Printer

           Resolution, Resolution Mode(RET).

Valid Entries: 1, 2, 3, 4.

               1=off, 2=light, 3=medium, 4=dark.

______________________________________________________________________

BRIGHTNESS=

Purpose:   This entry specifies the default brightness for printing.

To Change: Go to Control Panel, Printers, Setup, Graphics,

           Grayscale-Halftoning, Brightness.

Valid Entries: 0 through 100.

______________________________________________________________________

CONTRAST=

Purpose:   This entry specifies the default contrast for printing.

To Change: Go to Control Panel, Printers, Setup, Graphics,

           Grayscale-Halftoning, Contrast.

Valid Entries: 0 through 100.

______________________________________________________________________

WINPOS=

Purpose:   This entry specifies the location of the display window.

The [default] section shows the defaults for the following entries:

[default]

ALWAYS=1

SOUND=1

BIDI=1

MODEL=1

MEMORY=512

PRS=0

DISPLAY=2

COMPAT=10106

DEFAULT=LPT1:

Additional reference words: 3.10 3.11 win31 wps wps.ini settings defaults

initialization file printing print prints


Troubleshooting PostScript Printer Problems with TESTPS.TXT

Article ID: Q83473

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

------------------------------------------------------------------

SUMMARY

=======

Microsoft Windows 3.1 comes with a file called TESTPS.TXT. This file is

brought into the Windows SYSTEM subdirectory if you install a PostScript

printer.

On page 30, Chart 4.1, the "Microsoft Windows Resource Kit" (WRK)

guide incorrectly states that TESTPS.TXT is copied into the \WINDOWS

directory.

MORE INFORMATION

================

TESTPS.TXT is used to test PostScript printers for connection and

functionality problems. To use TESTPS.TXT, copy it to the port to

which the PostScript printer is connected as follows:

   COPY C:\WINDOWS\SYSTEM\TESTPS.TXT LPTx

  -or-

   COPY C:\WINDOWS\SYSTEM\TESTPS.TXT COMx

   where "x" is the port number

If the printer is functioning correctly, a page is ejected with the

following information:

   Max Printer VM (KB):            xxx.x

   Max Suggested VM (KB):          xxx.x

   Bit Rate:                      19.2 kilobits per second (Kbps) or less

   Data Bits:                      7

   Parity:                         None

   Stop Bits:                      1

   Flow Control:                   Hardware

If the printer is not functioning or is not connected properly, no

page is ejected.

If no output occurs, check the following:

1. Is the printer plugged in? Is the power on? Try turning off the

   power and turning it back on again.

2. Is there paper in the printer?

3. Is the correct port being used to copy TESTPS.TXT? Try copying the

   file to other available ports.

4. Is the printer cable functioning properly? Try a different cable.

5. Is the LPT or Serial card/port configured correctly? Check the BIOS

   table at 40:0 for proper addresses. Check the DIP switches or software

   setup for the card.

6. Are the settings in the Ports window of the Control Panel

   configured according to the TESTPS.TXT output? To verify this, use the

   following steps:

   a. Open the Control Panel, and double-click the Ports icon.

   b. Select the active port, then choose the Settings button.

   c. Compare the settings with the TESTPS.TXT output.

REFERENCES

==========

"Getting Started with Microsoft Windows," version 3.1, page 76

Additional reference words: 3.10 documentation error docerr


IBM 4019 Printer Driver (IBM4019.DRV): History of Releases

Article ID: Q100391

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

-------------------------------------------------------------------

SUMMARY

=======

This article lists the IBM 4019 printer driver (IBM4019.DRV) versions

available for Windows versions 3.0 and 3.1. The following information

is listed for each version of the driver:

 - Name and version of the printer driver

 - Uncompressed file size and date

 - Distribution source

 - Major problems corrected

 - Known problems

MORE INFORMATION

================

IBM4019.DRV Version 2.08

------------------------

File size (in bytes) and date:   51878, 10/31/90

Distribution:                    Windows version 3.0 and 3.0a disks

Known problems with this version of IBM4019.DRV:

 - Envelope sizes 6.75 and smaller cannot be printed. (This is a

   physical limitation of the printer.)

 - Permanently downloaded fonts are erased between print jobs. For more

   information on this problem, query on the following words in the

   Microsoft Knowledge Base:

      permanent and download and 4019

 - TrueType fonts print garbled unless you select the Print TrueType As

   Graphics option in Control Panel. For more information on this

   problem, query on the following words in the Microsoft Knowledge Base:

      4019 and font and error

 - Multiple copies cannot be printed from version 2.0 of Word for

   Windows. For more information on this problem, query on the following

   words in the Microsoft Knowledge Base:

      winword and 4019 and multiple and copies

IBM4019.DRV Version 3.0

-----------------------

File size (in bytes) and date:   <unknown>, 3/7/91

Distribution:                    Lexmark

Problems corrected in this version of IBM4019.DRV:

 - You can now print multiple copies of a document from Word for

   Windows.

Known problems with this version of IBM4019.DRV:

 - Envelope sizes 6.75 and smaller cannot be printed. (This is a

   physical limitation of the printer.)

 - Downloadable fonts cannot be printed. For more information on this

   problem, query on the following words in the Microsoft Knowledge Base:

      permanent and download and 4019

 - TrueType fonts print garbled unless you select the Print TrueType As

   Graphics option in Control Panel. For more information on this

   problem, query on the following words in the Microsoft Knowledge Base:

      4019 and font and error

IBM4019.DRV Version 3.02

------------------------

File size (in bytes) and date:   <unknown>, <unknown>

Distribution:                    Lexmark

Known problems with this version of IBM4019.DRV:

 - Envelope sizes 6.75 and smaller cannot be printed. (This is a

   physical limitation of the printer.)

 - Permanently downloaded fonts are erased between print jobs. For more

   information on this problem, query on the following words in the

   Microsoft Knowledge Base:

     permanent and download and 4019

 - TrueType fonts print garbled unless you select the Print TrueType As

   Graphics option in Control Panel. For more information on this

   problem, query on the following words in the Microsoft Knowledge Base:

      4019 and font and error

IBM4019.DRV Version 3.04

------------------------

File size (in bytes) and date:   <unknown>, <unknown>

Distribution:                    Lexmark

Known problems with this version of IBM4019.DRV:

 - Envelope sizes 6.75 and smaller cannot be printed. (This is a

   physical limitation of the printer.)

 - Permanently downloaded fonts are erased between print jobs. For more

   information on this problem, query on the following words in the

   Microsoft Knowledge Base:

      permanent and download and 4019

 - TrueType fonts print garbled unless you select the Print TrueType As

   Graphics option in Control Panel. For more information on this

   problem, query on the following words in the Microsoft Knowledge Base:

      4019 and font and error

IBM4019.DRV Version 3.08

------------------------

File size (in bytes) and date:   68368, (see below for dates)

Distribution:                    Windows version 3.1 disks dated 3/10/92

                                 or 6/22/92

                                 Windows for Workgroups version 3.1

                                 disks dated 10/1/92

Problems corrected in this version of IBM4019.DRV:

 - Permanently downloaded fonts now work correctly.

Known problems with this version of IBM4019.DRV:

 - Envelope sizes 6.75 and smaller cannot be printed. (This is a

   physical limitation of the printer.)

 - TrueType fonts print garbled unless you select the Print TrueType As

   Graphics option in Control Panel. For more information on this

   problem, query on the following words in the Microsoft Knowledge Base:

      4019 and font and error

 - Bin selection does not work running with Windows version 3.0.

IBM4019.DRV Version 4.01

------------------------

File size (in bytes) and date:  68736, 11/19/92

Distribution:                   Lexmark

Problems corrected in this version of IBM4019.DRV:

 - Bin selection now works when running with Windows version 3.0.

Known problems with this version of IBM4019.DRV:

 - Envelope sizes 6.75 and smaller cannot be printed. (This is a

   physical limitation of the printer.)

 - TrueType fonts print garbled unless you select the Print TrueType As

   Graphics option in Control Panel. For more information on this

   problem, query on the following words in the Microsoft Knowledge Base:

      4019 and font and error

IBM4019.DRV Version 4.1

-----------------------

File size (in bytes) and date:  68736, 11/19/92

Distribution:                   Lexmark

Problems corrected in this version of IBM4019.DRV:

 - TrueType fonts print correctly as downloaded fonts. It is no longer

   necessary to turn on the Print TrueType As Graphics option.

Known problems with this version of IBM4019.DRV:

 - Envelope sizes 6.75 and smaller cannot be printed. (This is a

   physical limitation of the printer.

IBM4019.DRV Version 4.11

------------------------

File size (in bytes) and date:  68944, 5/18/93

Distribution:                   Lexmark

Problems corrected in this version of IBM4019.DRV:

 - Corrects environment problems when using Quark Express.

Known problems with this version of IBM4019.DRV:

BM4019.DRV Version 4.30

------------------------

File size (in bytes) and date:  69163, 11/30/93

Distribution:                   Lexmark

Problems corrected in this version of IBM4019.DRV:

 - Truetype information is now stored, so it no longer has to be

   downloaded over and over.

Known problems with this version of IBM4019.DRV:

The IBM4019.DRV printer driver is manufactured by Lexmark, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

The most current Windows driver for the IBM 4019 printer is available

from Lexmark by calling (606) 232-3000.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.10

4.00 w4wprint 3.00A 3.11


Embedded Excel Chart Doesn't Print in Color on HP DeskJet

Article ID: Q97133

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Excel for Windows, version 3.0

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c, 2.0c-CD

-------------------------------------------------------------------

SYMPTOMS

========

You may be unable to print linked or embedded Microsoft Excel charts

in color to a Hewlett-Packard (HP) DeskJet 500C or 550C printer. Solid

colors in the chart may print as black. This problem occurs if you are

using version 3.0 of the HP DeskJet driver (DESKJETC.DRV).

RESOLUTION

==========

To correct this problem, you must add the line "pagescan=no" to the

[Statdll] section in the WIN.INI file. To do this, use the following

steps:

1. Use a text editor to open the WIN.INI file.

2. Search for the section [Statdll]. If you do not find it, add the

   heading [Statdll] to the file.

3. Add the line "pagescan=no" (without the quotation marks) to this

   section.

4. Save the WIN.INI file.

5. Quit and restart Windows.

After you edit the WIN.INI file and restart Windows, you should be

able to print your embedded or linked Microsoft Excel charts in color.

MORE INFORMATION

================

For more information on modifying your WIN.INI file, see page 810 in

your "Microsoft Word for Windows User's Guide."

The DESKJETC.DRV printer driver is manufactured by Hewlett-Packard, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

For more information, call Hewlett-Packard Technical Support.

Additional reference words: 2.00 deskj et charts xl embedded 1.00 1.10

1.10a 2.00 2.00a 2.00a-CD 2.00b 2.00c 2.00c-CD 3.00 3.10 3.11 w4wprint


Err: MS-WORD Caused a Not Present Fault in Module WPSLJ.DRV

Article ID: Q96221

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,2.0c 6.0,

   60.a

---------------------------------------------------------------------

SYMPTOMS

========

When you use Word for Windows with the Windows Printing System, you may

receive a general protection (GP) fault, or the following error message

may be displayed:

   MS-WORD Caused a Not Present Fault in Module WPSLJ.DRV

CAUSE

=====

These problems can be caused by a corrupted printer driver or related

file.

These errors can occur even though Windows allows printing from other

applications such as Excel, Write, and WordPerfect for Windows. Word

for Windows is much more sensitive to printer driver corruption than

many other programs.

RESOLUTION

==========

You need to reinstall the Windows Printing System, as follows:

1. From Control Panel, choose the Printers icon.

2. Select the Windows Printing System driver, and then choose the Remove

   button.

3. Exit Control Panel.

4. Exit Windows.

5. From the MS-DOS command prompt, change to the Windows subdirectory and

   then delete or rename the WPS.INI file.

6. Change to the Windows \SYSTEM subdirectory, and then delete or rename

   the WPSLJ.DRV file.

7. Start Windows

8. Reinstall WPS using the minimum installation.

   NOTE: A minimum installation reinstalls the printer driver only. The

   fonts and sounds remain from the original installation and do not need

   to be reinstalled.

For more information about Windows Printing System, query on the following

word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 1.00 3.10 2.0 WIN31 err msg gp gpf word

perfect page maker


Epson Emulation Modes for ALPS Printers

Article ID: Q69598

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

There are no Microsoft Windows compatible printer drivers available for the

ALPS printer series. ALPS printers emulate a variety of Epson printers.

Install the appropriate Epson printer driver(s) that your ALPS emulates.

MORE INFORMATION

================

The following is the list of the proper emulation modes for each of the

ALPS printers.

   Printer         Emulation

   ---------------------------------------------

   ASP1600         Epson FX-85

   Allegro 500     Epson LQ-2550

   Allegro 500XT   Epson LQ-2550

   ALQ224/324      24-pin Epson LQ1500

   ALQ224e/324e    24-pin Epson LQ 2500,

                   9-pin Epson FX 185 (Color JX80)

   P2000+          Epson FX-100

   P2100           Epson FX-100

   LPX600          HP LaserJet+, IBM Proprinter,

                   IBM Graphics Printer, Epson FX-80

Additional reference words: 3.00 3.0 3.0a 3.00a windrvr 3.10 3.11


Printing Envelopes with the Canon BJ-330

Article ID: Q94205

-----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

-----------------------------------------------------------------------

SUMMARY

=======

By default, the Canon Bubble-Jet BJ-330 driver (CANON330.DRV) expects

you to feed envelopes in landscape orientation through the manual

feed.

To load envelopes in landscape orientation, do the following:

1. Move the paper-feeding selection bar on the top right of the

   printer to the upper (friction) position.

2. Reset the printer by pressing the first two buttons on the front

   panel simultaneously. (This clears anything left in the printer buffer

   from previous attempts.)

3. On the front of the printer, locate the manual feed guide. Slide

   this guide to the correct envelope position.

4. Feed the envelope face up with the bottom of the envelope against

   the manual feed guide (the left half of the envelope feeds into the

   printer first).

5. Press the LOAD/EJECT button to load the envelope and put the

   printer online.

6. Print from your application.

MORE INFORMATION

================

If you want to print envelopes in portrait orientation from Word for

Windows, add the following printer heuristic line to the [Microsoft

Word 2.0] section of your Windows WIN.INI file:

   CANON330=+1

After you set this printer heuristic, use the above instructions for

loading an envelope in landscape orientation, but feed the envelope

face up with the top of the envelope feeding into the printer first.

NOTE: New settings only take effect when you create a new envelope

in Word. Envelopes you created and added to your document prior to

setting the above printer heuristic continue to print in landscape

orientation.

For more information on setting printer heuristics, query on the

following words in the Microsoft Knowledge Base:

   setprinterheuristic and winword and functionality

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c w4wprint

win31 3.00 3.00a 3.10 3.11


Print Manager Print Queue File Limit

Article ID: Q65457

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

In Microsoft Windows version 3.0 Print Manager, each print queue

will spool a total of 20 jobs. After 20 files have been sent to the

queue, another file cannot be printed from an application until one of

the spooled files has finished being sent to the printer.

The print queue limit for Print Manager under the Windows version 3.1 is

100 print jobs.

Additional reference words: 3.00 3.0 3.0a 3.00a 3.10 3.1 3.11 limitation

Win31 winword wfw


Embedded Chart Does Not Print in Color on DeskJet 500C or 550C

Article ID: Q97130

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft Graph, version 3.0

 - Microsoft Powerpoint for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

When you create a color chart in Microsoft Graph or Microsoft Excel

and embed it in a Word for Windows document, every other chart in your

document may print in black and white to a Hewlett-Packard (HP)

DeskJet 500C or 550C printer if you use the HP DeskJet printer driver

version 3.0 (DESKJETC.DRV). When this problem occurs, the entire chart

prints in black and white, regardless of pattern formatting in the

chart (dithered versus solid color patterns).

CAUSE

=====

HP has confirmed this to be a problem with the DESKJETC.DRV printer

driver version 3.0.

WORKAROUND

==========

To correctly print all charts in color, add the line "pagescan=no" to

the [Statdll] section in the WIN.INI file. To do this, use the

following steps:

1. Use a text editor to open the WIN.INI file.

2. Search for the section [Statdll]. If you do not find it, add the

   heading [Statdll] to the file.

3. Add the line "pagescan=no" (without the quotation marks) to this

   section. The complete WIN.INI entry reads as follows:

      [Statdll]

      pagescan=no

4. Save the WIN.INI file.

5. Quit and restart Windows.

MORE INFORMATION

================

For more information, call Hewlett-Packard Technical Support.

The DESKJETC.DRV printer driver is manufactured by Hewlett-Packard, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.10

4.00 charts embedded w4wprint b&w hpdj hewlett packard desk jet 3.11


Windows Monochrome Display Limits Paintbrush Printing

Article ID: Q80048

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

When you run Microsoft Windows Paintbrush with a monochrome display, such

as VGA Mono, EGA Mono, CGA, Paintbrush displays and prints using the black-

and-white palette only.

CAUSE

=====

Windows Paintbrush displays and prints according to the type of hardware

selected during Windows setup.

If you select a color display setting, Paintbrush displays in color and is

capable of printing in color if your configuration supports color printing

(that is, you have a color printer with the appropriate color printer

driver installed and the bitmap being printed is in color).

If you select a monochrome display, then Paintbrush displays a color bitmap

using a black-and-white palette, and is capable of printing in the black-

and-white palette only, regardless of the printer driver is installed.

Additional reference words: 3.00 3.00a CGA MCGA 3.0 3.0a paint brush

3.10 3.1 win31 3.11


Linotronic 530 Driver Truncates Page with User-Defined Sizes

Article ID: Q89210

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

--------------------------------------------------------------------

SYMPTOMS

========

The Linotronic 530 printer driver provided with Microsoft Windows

version 3.1 may not allow you to print out an area larger than 9-by-9

inches at high graphics resolution when you use user-defined paper sizes.

With the Linotronic driver selected with a high graphics resolution and a

document size greater than 9-by-9 inches, the document prints in the lower-

left corner of the paper only. The printout is no larger than the 9-by-9-

inch area.

STATUS

======

Microsoft has confirmed this to be a problem in PSCRIPT.DRV versions 3.5,

3.51, 3.52, 3.53. We are researching this problem and will post new

information here as it becomes available.

MORE INFORMATION

================

Steps to Reproduce Problem

--------------------------

1. Install a word processor or desktop publishing package capable

   of a graphics resolution greater than 1270 dpi (example, Ventura

   Publisher).

2. In Windows 3.1, install and make the Linotronic 530 printer driver

   the default.

3. In Control Panel, choose the Printers icon, then choose the Setup

   button. For the Paper Size, select User Defined.

4. Set the document size to 16.5-by-19.5 inches (1650 by 1950) in the

   dialog box.

5  From the Linotronic 530 on LPTx dialog box, choose the Options

   button, then the Advanced button.

6. Select a graphics resolution (dpi) of 1693 or greater.

7. Start the word processor or desktop publishing package and fill

   the page with text or graphics.

8. Print the document.

Only the bottom-left corner of the document will print.

Additional reference words: 3.1 win31 linotype lino-type linotronics

linatronic


Adobe PostScript Language Levels and Font Types Explained

Article ID: Q84743

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

This article discusses the common terminology used when addressing

Adobe printer and font technologies in the context of Microsoft

Windows.

MORE INFORMATION

================

Adobe PostScript is a page description language (PDL). A PDL has

several components that allow it to manipulate fonts, raster graphics,

vector graphics, color, and peripheral support (that is, sheet feeders

and other resources). There are two levels of the PostScript language:

Level 1 and Level 2.

Level 1 PostScript Language

---------------------------

This is the industry standard used by desktop publishing (DTP)

companies, service bureaus, and supported by the PostScript printer

driver version 3.5 that ships with Windows 3.1.

Level 2 PostScript Language

---------------------------

This is an enhanced version of Level 1 that comes with additional

support for color imaging, data compression, improved forms handling,

and pattern manipulation for transferring raster data. This level is

currently supported by only a few printers, such as the Apple

LaserWriter IIF. The PostScript driver for Windows 3.1 does not

support Level 2.

Adobe Type 1 and Type 3 Fonts

-----------------------------

Both of the two PostScript levels support the Adobe font technology

known as Type 1 and Type 3.

Adobe Type 1

------------

Adobe Type 1 fonts are scalable typefaces that can be sized to almost

any point size, and rotated, twisted, bent, and manipulated in other

ways either by the PostScript interpreter in the printer or by an

application that uses the Adobe Type Manager (ATM) application

programming interface (API) functions that allow this. Type 1 fonts

are internally represented as mathematical equations. This is the

industry standard for DTP and service bureaus.

All PostScript printers have a certain number of these fonts built

into them, most commonly either 17 or 35 fonts, although many high-end

PostScript printers have hard disks for storing even more fonts. When

TrueType fonts are printed to a PostScript printer, they are sent to

the printer as Type 1 fonts unless small point sizes are needed, in

which case they are sent as Type 3 fonts.

Adobe Type 3

------------

Adobe Type 3 fonts are most often bitmaps, but they can be scalable

fonts that lack the hinting that makes Type 1 fonts look good at all

point sizes. Therefore, Type 3 fonts are normally used only for small

point sizes. When Windows 3.1 sends a small point-size TrueType font

to a PostScript printer, it sends the font as a Type 3 font. This

determination is controlled by the "minoutlineppem=xxx" setting in the

WIN.INI file.

NOTE: If you change the minoutlineppem setting you must quit

and restart Windows in order for the changes to take effect.

For more information on this setting and other PostScript-related

WIN.INI file settings, query on the following words in the Microsoft

Knowledge Base:

   postqa and postscript and minoutlineppem

NOTE: Adobe Type 2 fonts do not exist.

Additional reference words: 3.10 post script minoutlineppm

minoutlineeppem minoutlineeppm PSL 3.11


Error Messages When Canon LBP-4 Set to Emulate Diablo

Article ID: Q89737

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

According to Canon technical support, the Canon LBP-4 laser printer

may not print reliably in Microsoft Windows when set to emulate a Diablo

printer.

By default, the Canon LBP-4 is set to emulate a Diablo printer. If you

are using the Windows Canon LBP-4 printer driver and the printer is

emulating the Diablo, the following error may be displayed on the

printers LCD screen while printing:

   20 Page Full

RESOLUTION

==========

According to Canon technical support, the Canon LBP-4 must be in ISO

mode to be compatible with the Windows printer driver. They provide

the following steps to set the printer to ISO emulation mode.

Steps to Set the Canon LBP-4 to ISO Mode

-----------------------------------------

Perform these steps on the printers control panel:

 1. Take the printer offline.

 2. Press the MENU key until the display reads "COMMAND INITIAL."

 3. Press ENTER twice.

 4. Press MENU until the display reads "ISO."

 5. Press ENTER.

 6. Press ERROR SKIP.

 7. Press MENU until the display reads "SAVE NVRAM LOAD."

 8. Press ENTER.

 9. Press ERROR SKIP.

10. Hold down ENTER until the display reads "03 RESET."

MORE INFORMATION

================

For more information on the above steps, or the Canon LBP-4 printer,

please contact Canon technical support.

The Canon LBP-4 is manufactured by a vendor independent of Microsoft;

we make no warranty, implied or otherwise, regarding this product's

performance or reliability.

Additional reference words: 3.10 Cannon win31 LBP4 LBP 4 3.11


Printing Envelopes to the Okidata OL 400

Article ID: Q95108

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

When printing envelopes or a document set for manual feed to the Okidata OL

400 using Hewlett-Packard (HP) LaserJet Series II for Windows 3.1, you

receive the following alternating messages on the printer's window:

   ENVELOPE

   --------

   COM 10-ENVELOPE and MANUAL REQUEST

   -and-

   MANUAL FEED DOCUMENT

   --------------------

   LETTER PAPER and MANUAL REQUEST

WORKAROUND

==========

Place the envelope or paper in the paper guides of the paper tray and then

press the Form Feed button on the printer; the envelope or paper will feed

through the printer.

Additional reference words: 3.10 3.11 2.00 2.00a 2.00b 2.00c 2.00a- CD


IBM 4226 Printer Emulation for Windows

Article ID: Q94169

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.1

------------------------------------------------------------

SUMMARY

=======

Windows 3.1 and Windows for Workgroups 3.1 do not support the IBM 4226.

According to IBM/Lexmark technical support, the following emulation modes

and printer drivers should be selected for the 4226 (9-pin wide-carriage)

printer:

   IBM Mode:      IBM Proprinter XL III

   Epson Mode:    Epson DFX 5000

The printer itself should be set for the correct mode (IBM or Epson),

depending on the emulation chosen.

MORE INFORMATION

=================

For more information about settings, see the "IBM 4226 Printer Manual"

or call Lexmark technical support.

Additional reference words: wfw wfwg 3.10 WFW


Err Msg: "WinPrint Manager Printer Error..." (WinJet)

Article ID: Q93128

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Windows & MS-DOS 5 for IBM PS/2

 - Microsoft Windows & MS-DOS 5 Upgrade

--------------------------------------------------------------------

SYMPTOMS

========

When you switch between a LaserMaster WinJet 300 and a WinJet 800, you

receive the following printer error message:

   WinPrint Manager

   Printer Error:  VPD cannot register frame buffer

Other error messages are then displayed.

CAUSE

=====

If you switch between a LaserMaster WinJet 300 and a WinJet 800 must

manually edit the SYSTEM.INI file. The printer errors occur if you fail to

do this.

WORKAROUND

==========

WinJet 300

----------

The WinJet 300 installation adds the following lines to the [386Enh]

section of the SYSTEM.INI file:

   device=LMLPV.386 ;WinPrint

   device=LMCAP.386 ;WinPrint

   device=LMMI.386  ;WinPrint

When you install a WinJet 300 over an existing WinJet 800, the installation

process does not remove the line (device=LMHAROLD.386 ;WinPrint). You must

do this manually, as follows:

1. Make a backup copy of your SYSTEM.INI by copying the file to SYSTEM.BAK.

2. Open the SYSTEM.INI in a text editor (NOTEPAD.EXE).

3. Place a semicolon in front of the device=LMHAROLD.386 line in the

   [386Enh] section of the SYSTEM.INI file.

   The line should appear as in the sample below:

      [386Enh]

      device=LMLPV.386 ;WinPrint

      ;device=LMHAROLD.386 ;WinPrint

      device=LMCAP.386 ;WinPrint

      device=LMMI.386 ;WinPrint

WinJet 800

----------

The WinJet 800 installation adds the following lines to the [386Enh]

section of the SYSTEM.INI file:

   device=LMHAROLD.386 ;WinPrint

   device=LMCAP.386 ;WinPrint

   device=LMMI.386 ;WinPrint

When you install a WinJet 800 over an existing WinJet 300, the installation

process does not remove the line (device=LMLPV.386 ;WinPrint). You must do

this manually as follows:

1. Make a backup copy of your SYSTEM.INI by copying the file to SYSTEM.BAK.

2. Open the SYSTEM.INI in a text editor (NOTEPAD.EXE).

3. Place a semicolon in front of the device=LMLPV.386 line in the [386Enh]

   section of the SYSTEM.INI.

   The line should appear as in the sample below:

      [386Enh]

      ;device=LMLPV.386 ;WinPrint

      device=LMHAROLD.386 ;WinPrint

      device=LMCAP.386 ;WinPrint

      device=LMMI.386 ;WinPrint

MORE INFORMATION

================

For more information, call LaserMaster Technical Support.

The WinJet products included here are manufactured by a LaserMaster, a

vendor independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 3.10 win31 800 KBPrint winjet 3rdparty 3.11


WDL: EPSON.EXE Drivers Explained

Article ID: Q99571

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, version 2.0a, 2.0b, 2.0c

----------------------------------------------------------------------

SUMMARY

=======

Two updated printer drivers for the Epson ESC/P 2 (24-pin) series of

printers are included in the Windows Driver Library (WDL). Both

drivers are contained in the EPSON.EXE file in the WDL. The ESCP2E.DRV

driver is for scalable fonts and printer-resident fonts (device

fonts). The ESCP2.DRV driver supports a faster raster data-compression

mode driver for graphics but does not support printer-resident fonts.

The EPSON.EXE file can be obtained by modem through the Microsoft

Download Service (MSDL). The phone number for the MSDL is (206)

936-MSDL (6735). There is no connect-time charge for using this

service. If you do not have a modem, you can obtain an individual WDL

driver on disk by calling Microsoft Product Support Services at (206)

637-7098.

MORE INFORMATION

================

These drivers were originally contained in two different downloadable

.EXE files. Driver features and limitations are described in the

following paragraphs.

Epson ESC/P 2 Printer Driver ESCP2.DRV Features

-----------------------------------------------

The ESCP2.DRV driver takes advantage of the printer's raster

data-compression modes but doesn't support device fonts. This means

that TrueType fonts and graphics print faster than with other Epson

drivers, but the printer fonts supplied with the printer are

unavailable.

Epson ESC/P 2 Scalable Font Driver ESCP2E.DRV Features

------------------------------------------------------

The ESCP2E.DRV driver supports scalable device fonts, as well as

TrueType fonts and raster graphics. While TrueType fonts and raster

graphics data do not print as quickly as when using ESCP2.DRV, this

driver does allow the printer fonts to be used and printed from the

same document.

Installing and Selecting the Appropriate Driver

-----------------------------------------------

During installation, both drivers are shown for each printer name

listed. The ESCP2E.DRV version is listed as "<printer name> Scalable

Font." The ESCP2.DRV version is listed as "<printer name> ESC/P 2."

Both drivers can be installed, one at a time, for the same printer.

Once installed, you can switch between drivers in Control Panel or in

your application.

Since the two drivers cannot be selected at the same time, select

ESCP2E.DRV ("<printer name> Scalable Font") for maximum flexibility

when printing both TrueType and printer-resident fonts. However, if

faster speed is desired and your document contains only TrueType fonts

and/or graphics, ESCP2.DRV ("<printer name> ESC/P 2") should be used.

Using Nonstandard Page Sizes

----------------------------

Neither of these drivers contains the necessary updates to allow

Microsoft Word for Windows to correctly print labels using the

MAILLABL template, or to use other page setups, such as envelopes,

requiring nonstandard page sizes. This may be aggravated by printing

with other than Tractor as the paper source (that is, using the Manual

Feed or the Sheet Feeder option). Other programs may have similar

problems.

To work around these issues, obtain the updated Epson 24-pin driver

(EPSON24.DRV version 2.x, which is contained in EP24.EXE) from the

WDL. Check your printer documentation to find the closest standard

24-pin emulation that is recommended. Install the driver for the

recommended printer from EP24.EXE.

This driver contains a new Margin setting capability. When the driver

is first installed, you must follow these steps:

1. Open the Printer Setup dialog box, and set the Paper Size to the

   desired setting.

2. Set the Paper Source to match your printer's configuration.

3. Choose the Options button, then choose Margins.

4. Choose Default. You must do this even if you have not changed the

   Paper Source from the default Tractor setting.

Anytime you change your printer's paper-feed configuration, you must

repeat steps 2 through 4 above.

If you are using Microsoft Word for Windows 2.0, set the size to

Letter 8.5 x 11. Word makes any necessary changes to Paper Size for

each document based on the Page Setup settings. You must still follow

the above steps for any Paper Source changes.

REFERENCES

==========

Additional information about updates to Epson printer drivers is

available in the Microsoft Knowledge Base in the article titled

"Changes to Windows Driver Library - Printers (A-G)" (Q90776).

Additional reference words: 3.10 printer-resident prd


Cannot Print to Generic/Text Only under Windows 3.1 with ATM

Article ID: Q83516

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, version 2.0

----------------------------------------------------------------------

SYMPTOMS

========

If Microsoft Windows 3.1 is installed over a Windows 3.0 installation that

uses Abode Type Manager (ATM), you may experience the following problems

when trying to print using the Generic/Text Only printer driver (TTY.DRV):

 - The Print command is unavailable (dimmed) in Word for Windows, version

   2.0.

 - When loading Write, you receive the error message:

      Cannot print, be sure your printer is connected properly and

      use the printers option in Control Panel to verify that the

      printer is configured properly.

 - When you try to print from Notepad, you receive the message:

      Not enough memory to print; quit one or more applications to

      increase available memory and then try again.

RESOLUTION

==========

Upgrading to ATM version 2.5 or later or disabling ATM should allow you to

print with the Generic/Text Only printer driver.

MORE INFORMATION

================

For additional information, please contact Adobe Systems.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.10 grey gray 3.11


Err Msg: Cannot Find UNIDRV.DLL When Printing to DeskJet 500C

Article ID: Q99712

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SYMPTOMS

========

When you print to the Hewlett-Packard (HP) DeskJet 500C from Windows

3.1, the following error message may appear:

   Cannot find UNIDRV.DLL

CAUSE

=====

When you install the HP DeskJet 500C printer, Windows 3.1 asks for an

unlisted, updated, or vendor-provided printer driver.

If the Windows 3.1 Disk 6 (3.5-inch) or Disk 7 (5.25-inch) is inserted

instead, Windows copies and expands the HP DeskJet family drivers

(HPDSKJET.DR_ and UNIDRV.DL_) to the Windows\SYSTEM subdirectory but

does not rename them to .DRV and .DLL, respectively.

RESOLUTION

==========

If you receive this error, check the Windows\SYSTEM subdirectory for

the files HPDSKJET.DR_ and UNIDRVR.DL_. If these files are present,

rename HPDESKJET.DR_ and UNIDRV.DL_ to HPDESKJET.DRV and UNIDRV.DLL,

respectively.

MORE INFORMATION

================

These drivers do not support color printing and may not interpret more

than 16 colors when converting to gray scale while printing graphics.

We recommend that you obtain the correct printer driver for the DeskJet

500C (DJ500C.DRV) by calling the HP Fulfillment Center.

Additional reference words:  desk jet 500 c HP hewlett packard windrvr


HPPCL5A.DRV: Duplex Printing Overrides Mixed Bin Selection

Article ID: Q98500

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c

-------------------------------------------------------------------

SYMPTOMS

========

If you format a print job so that page one and page two print from

different paper trays and if you select a duplex printing option, page

two prints on the back of page one if the following are true:

 - You are using the HPPCL5A.DRV version 31.3.89 printer driver, which

   is supplied with Windows version 3.1.

  -and-

 - Your are printing to a Hewlett-Packard (HP) LaserJet Series IIID or

   IIIsi printer.

The paper source setting should override conflicting duplex settings,

so that page two of the above print job should not print on the back

of page one.

STATUS

======

Microsoft has confirmed this to be a problem in the HPPCL5A.DRV version

31.3.89. This problem was corrected in the HP LaserJet Series III version

2.0 and 2.1 printer driver (HPPCL5MS.DRV), which is supplied with Windows

for Workgroups version 3.1.

MORE INFORMATION

================

In Microsoft Windows for Workgroups version 3.1, the filename of this

printer driver is changed from HPPCL5A.DRV to HPPCL5MS.DRV. If you

want to use version 31.3.89 of the driver with Windows for Workgroups,

manually decompress the HPPCL5A.DR_ file from the Windows version 3.1

disks and then rename the file to HPPCL5MS.DRV.

Additional reference words: wfw wfwg 2.00 2.00a 2.00a-CD 2.00b 2.00c

w4wprint IIID IIISi hpiiid hpiiisi hplj duplexed duplexing


Setting Emulation Modes on Panasonic KX-P1123 Printer

Article ID: Q97864

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

The following are the emulation modes for the Panasonic KX-P1123 printer.

   Epson LQ-850

   ------------

   Epson LQ-850 Italic

   Epson LQ-850 Graphic Set 2

   IBM Proprinter X24

   ------------------

   IBM X24 Graphic Set 1

   IBM X24 Graphic Set 2

The default emulation mode for the Panasonic KX-P1123 is the Epson LQ-850

Italic mode. This emulation does not support the extended character set

(that is, single and double box outlines, and Greek characters).

MORE INFORMATION

================

Use the following procedure to set the emulation modes on the Panasonic

KX-P1123 printer:

All Emulation Modes

-------------------

To activate the initial setup mode, do the following;

1. Turn the printer off.

2. Press and hold the FUNCTION key on the printer.

3. Turn the printer on.

4. Release the FUNCTION key. At this point, the Font, Form/Length, and

   Others LEDs are lit.

   NOTE: The Online light begins flashing, which indicates that you are

   in the initial setup mode.

   Below is a diagram of the front panel on the printer:

        [LED]       [LED]     [LED]      [LED]      [LED]      [LED]

        Program     Draft     Courier    Prestige   Bold Ps    Script

   [LED] Font

         Pitch

   [LED] Form/Length

         Enhancement

   [LED] Others

5. Press the Online button to print the current emulation.

6. Continue with the instructions below for your emulation mode.

Epson LQ-850 (Italic)

---------------------

NOTE: Use these instructions to reset the default emulation mode.

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col1 is lit.

3. Press the SET button.

4. Press the FUNCTION button.

Epson LQ-850 (Graphic Set 2)

----------------------------

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col2 is lit.

3. Press the SET button.

4. Press the FUNCTION button.

IBM Proprinter X24 (Graphic Set 1)

----------------------------------

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col3 is lit.

3. Press the SET button.

4. Press the FUNCTION button.

IBM Proprinter X24 (Graphic Set 2)

----------------------------------

1. Press the ROW button until Row1 is lit.

2. Press the COLUMN button until Col4 is lit.

3. Press the SET button.

4. Press the FUNCTION button

NOTE: When the printer is turned on, the Font and Program LEDs are

always lit, regardless of the emulation.

MORE INFORMATION

================

Windows version 3.0 does not supply any Panasonic printer drivers;

therefore, you must always set an emulation to print from Windows 3.0.

Windows version 3.1 supplies a Panasonic KX-P1123 printer driver. When

you use this driver, set the Epson LQ-850 Italic emulation mode.

IBM OS/2 version 2.0 supplies a Windows version 3.0 emulation package;

therefore, you should follow the above instructions for Windows 3.0 to

print from a Windows-OS/2 session.

The KX-P1123 printer and printer driver products included here are

manufactured by Panasonic, a vendor independent of Microsoft; we make

no warranty, implied or otherwise, regarding these products'

performance or reliability.

For more information, call Panasonic Technical Support.

REFERENCES

==========

"Panasonic KX-P1123 Operating Instructions," page 3-3

Additional reference words: 3.00 3.00a 3.10 KXP 1123 kxp1123 win31

1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b 2.00c w4wprint lighted 3.11


Time Required for Font Assistant to Load Varies

Article ID: Q116098

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Office Assistant for Windows, version 1.0

 - Microsoft TrueType Font Pack 2

 - Microsoft Windows operating system version 3.1

 - Microsoft Word Assistant version 1.0

 - Microsoft Word for Windows, versions 6.0, 6.0a

--------------------------------------------------------------------

SYMPTOMS

========

When you start the Microsoft Font Assistant, it takes longer for the

application to load if you have installed many TrueType fonts on your

computer.

CAUSE

=====

The time required to load the Font Assistant depends on the number of

TrueType fonts you have installed on your computer. When you start the Font

Assistant, a message appears listing the following processes that occur:

   Reading font database...

   Scanning system for installed TrueType fonts...

   Loading font .FOT information...

   Loading font PANOSE information...

   Loading list boxes...

The more fonts you have installed on your computer, the longer it takes to

complete each of these processes.

MORE INFORMATION

================

The processes that occur when you start the Font Assistant are described

below:

Reading Font Database

---------------------

The Font Assistant manages all the TrueType fonts on your computer. To do

this, it creates the FAST.INI file in the Windows directory (usually

C:\WINDOWS). When you start the Font Assistant, it reads the font database,

FAST.INI.

For more information about the FAST.INI file, query on the following

words in the Microsoft Knowledge Base:

   font and assistant and fast.ini

Scanning System for Installed TrueType Fonts

--------------------------------------------

The Font Assistant searches for all the TrueType fonts that are installed

on your computer.

Loading Font .FOT Information

-----------------------------

The Font Assistant searches for the .FOT file for each of your TrueType

fonts. A TrueType .FOT file is a dynamic link library (DLL) that contains

resources such as the font directory. Other resources are strings that

contain information relevant to the font and its location.

For more information about TrueType font .FOT files, query on the

following information in the Microsoft Knowledge Base:

   truetype and fot and resources

Loading Font PANOSE Information

-------------------------------

The Font Assistant searches for TrueType fonts that have PANOSE number,

which is used to classify fonts based on their visual characteristics.

Loading List Boxes

------------------

After the Font Assistant loads the font PANOSE information, it loads the

list boxes that appear in the Font Assistant, such as Font Group(s) and

Fonts In Active Group(s), with all the TrueType fonts that are found on

your computer, and the font information for each.

REFERENCES

==========

For more information about starting Font Assistant, choose the Search

button in Help and type:

   starting

Additional reference words: 1.00 6.00 6.00a offasst fontasst ttf true type


WPS Supported Printers and System Requirements

Article ID: Q96217

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

------------------------------------------------------------------

SUMMARY

=======

To use the Windows Printing System software and cartridge, you need

the following:

 - A Hewlett-Packard (HP) LaserJet series II, IIP, IIP+, IID, III,

   IIIP, or IIID printer.

   Only true Hewlett-Packard printers are supported. Laser printers

   that emulate HP printers may not work properly. The HP LaserJet IIIsi

   and HP LaserJet IV are not supported by Windows Printing System.

 - A parallel (recommended for fastest printing) or serial cable that

   meets the specifications in Appendix B, "Cable Specifications,"

   listed on page 79 of the "Microsoft Windows Printing System User's

   Guide."

 - A personal computer running Microsoft Windows version 3.1 or later.

 - For a complete installation, at least 8 MB of available hard-disk

   space is required on the hard drive where Window's is currently

   residing. A minimum installation requires 2.8 MB of free hard-disk

   space (before installing the Windows Printing System software).

MORE INFORMATION

================

For more information about Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 1.00 WPS HP Hewlett Packard LaserJet docerr

3.1 3.10 3.11 win31 wfwg 4 IIII


Emulation Modes for Radio Shack Tandy Printers

Article ID: Q68732

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

The following list outlines the available Tandy printers and their

emulation modes. Consult the printer documentation to configure the

printer for a particular emulation mode.

Printer          Primary Emulation        Secondary Emulation

-------          -----------------        -------------------

DMP-107          IBM Proprinter           Epson FX-80

DMP-134          IBM Proprinter           Epson FX-80

DMP-240          IBM Proprinter           Epson FX-80

DMP-300          IBM Proprinter XL24      Epson LQ2500

DMP-2102         IBM Proprinter XL24

DMP-430          IBM Graphics Printer

LP-950           HP LaserJet II

LP-1000          HP LaserJet Plus

Tandy DMP (dot matrix printers) models 106 and lower do not have a

printer driver for Windows 3.0 or 3.1. Tandy suggests using the

Generic Text Only (TTY) driver for models lower than 106. However,

this driver will not work with all those models.

To obtain phone numbers for Tandy, query on the following words in the

Microsoft Knowledge Base:

   Tandy and phonebook

Additional reference words: 3rdparty 3.0 3.00 3.0a 3.00a 3.11 radioshack


Incorrect Margins Print on HP DeskJet 550C Using DESKJETC.DRV

Article ID: Q93714

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0, 4.0a

-------------------------------------------------------------------

SUMMARY

=======

When you print a document to a Hewlett-Packard (HP) DeskJet 550C using

the HP printer driver version 3.0 (DESKJETC.DRV) for Windows version

3.1, the margins print incorrectly. To print correct margins, use the

Microsoft HP DeskJet 550C monochrome printer driver version 2.0

(HPDSKJET.DRV) for Windows version 3.1.

MORE INFORMATION

================

The DESKJETC.DRV printer driver adds space to the bottom margin and

subtracts space from the top margin of your document, thereby shifting

your document up on the page. If your document contains a header or

footer, the driver also adds space to the left margin and subtracts

space from the right margin, thereby shifting your document to the

right on the page. Sometimes this may truncate the header or footer

text. The following examples illustrate the behavior of the HP DeskJet

550C printer driver version 3.0:

Example 1

---------

Orientation:             Portrait

Top Margin:              1 inch

Bottom Margin:           1 inch

Left Margin:             1.25 inches

Right Margin:            1.25 inches

If you print a document formatted with the above page settings using

DESKJETC.DRV, the printer driver adds .25 inch to the bottom margin

(the new bottom margin is 1.25 inches) and subtracts .25 inch from the

top margin (the new top margin is .75 inch).

Example 2

---------

Orientation:             Portrait

Header/Footer From Edge: 0.5 inch

Top Margin:              1 inch

Bottom Margin:           1 inch

Left Margin:             1.25 inches

Right Margin:            1.25 inches

If you print a document formatted with the above page settings using

DESKJETC.DRV, the printer driver shifts the top and bottom margins as

described in Example 1 above. In addition, it subtracts .25 inch from

the right margin (the new right margin is 1 inch) and adds .25 inch to

the left margin (the new left margin is 1.50 inches). The header

prints correctly.

If you change the Header/Footer From Edge setting to less than 0.4

inch in Example 2, the header or footer does not print. At 0.4 inch,

the header or footer text is truncated.

The DESKJETC.DRV printer driver is manufactured by Hewlett-Packard, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

Contact Hewlett-Packard Technical Support at (208) 323-2551.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c w4wprint

hpdj wdl 3.10 win31 hewlett packard 3.11


Novell NetWare: Error Message on Printer Reconnections

Article ID: Q83033

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

Microsoft Windows version 3.1 has a feature called persistent network

connections. When you start Windows, it attempts to reestablish the network

connections that were in use when you closed your last Windows session.

This applies to both network servers and printers.

When you have persistent printer connections and are running Novell

NetWare, if the print queue no longer exists, you receive an error message

when Windows starts up. The NetWare driver is attempting to reconnect your

system to a print queue that no longer exists. You continue to be presented

with this error message every time Windows is started until the port in

question is connected to another network print queue.

There are three solutions to this problem; see below for more details.

MORE INFORMATION

================

Resolve the problem with one of the following methods.

Method 1: Making Permanent Connections

--------------------------------------

By making your new connections permanent, you will overwrite the

information for the nonexistent print queue in the WIN.INI file with

your new permanent connection information. Next time you start

Windows, it will reconnect you to your new printer connections and not

display error messages.

Method 2: Connecting from the MS-DOS Prompt

-------------------------------------------

If you do not want to create a permanent printer queue connection in

Windows, you can connect all the LPT ports to a NetWare print queue

from the MS-DOS prompt before entering Windows.

If you do this, the next time you start Windows the NetWare driver

will prompt you to find out if you want to override the existing

connection with the connection as specified in the WIN.INI file (which

is invalid). This message occurs because the printer connection

definitions in the WIN.INI file are invalid (no print queue by that

name exists), and the associated LPT port has already been redirected

(in MS-DOS prior to starting Windows). Choose the No button.

You will then be prompted with another message:

   Do you want to remove this printer connection definition from

   WIN.INI?

Choose the Yes button. This removes the invalid entry from your

WIN.INI file. The next time you start Windows, you won't get any error

messages about your invalid print queues.

Method 3: Editing the WIN.INI File

----------------------------------

You can edit the WIN.INI file with an MS-DOS-based text editor or with

Notepad to remove the invalid information and replace it with valid

information.

Additional reference words: 3.10 3.11 kbnetwork net ware novell


Envelope Top Margin Always 2.94" Printing from Word to DeskJet

Article ID: Q111085

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.11

 - Microsoft Word for Windows, versions 6.0 and 6.0a

-------------------------------------------------------------------

SYMPTOMS

========

When you print a COM10 or custom-sized envelope from Word for Windows to a

Hewlett-Packard (HP) DeskJet 500, the envelope always prints with a 2.94-

inch top margin.

CAUSE

=====

Version 2.14 of the DeskJet 500 printer driver (HPDSKJET.DRV), which is

supplied with Windows for Workgroups 3.11, causes this problem. The manual

feed command malfunctions in this version of the printer driver.

This problem does not occur with version 2.0 or 2.1 of the printer driver,

supplied with Windows for Workgroups 3.1 and the Windows Driver Library

(WDL), respectively.

RESOLUTION

==========

 - Obtain version 2.10 of the DeskJet 500 printer driver from the Windows

   Driver Library (WDL). For information on obtaining the WDL, query on the

   following words in the Microsoft Knowledge Base:

      obtain and msdl and information and wdl.txt

   -or-

 - If you have Windows for Workgroups 3.1, install the HPDSKJET.DRV version

   2.0 file instead.

Additional reference words: 6.00 w4wprint w4wenvelope dj500 hpdj WFW wfwg


Using LPT1.OS2, LPT1.DOS, or FILE: Ports When Printing

Article ID: Q82749

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

In Microsoft Windows version 3.1, the LPT1.DOS printer port connection has

exactly the same effect as typing LPT1.DOS (or LPT1.OS2) when printing to a

FILE:. If you type LPT1.DOS (or LPT1.OS2), a message box asking "Overwrite

existing file?" appears. Choose the Yes button to print. This message

appears because MS-DOS assumes that the file LPT1.xxx (where xxx is any

extension) always exists.

Note that the LPT1.OS2 or LPT1.DOS syntax is not required. It is

included in Windows 3.1 for backward compatibility only. Using LPT1

(or typing LPT1 in the FILE: output file dialog box) has the same

effect.

LPT2 and LPT3 connections behave similarly.

MORE INFORMATION

================

A problem in Windows 3.0 was corrected to allow binary files to be

printed to LPT1.xxx-style ports. In Windows 3.0, the output was copied

to the port using a command similar to the MS-DOS COPY command without

the /B parameter, which would stop the output if a CTRL+Z (^Z) End-of-

File (EOF) character was found in the output. The port is now written

to in a raw mode, allowing binary data containing EOF characters to be

written.

Additional reference words: 3.10 3.11 binary EOF end-of-file /B


Printable Area on HP LaserJet 4 Printer

Article ID: Q94398

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, versions 2.0, 3.0

-------------------------------------------------------------------

SUMMARY

=======

The following table lists the printable area on the Hewlett-Packard

(HP) LaserJet 4 printer for each common paper size:

   Paper Type           Width (Inches)      Height (Inches)

   --------------------------------------------------------

   Letter               8.16                10.67

   Legal                7.14                12.17

   A4                   7.89                11.36

   Exec                 6.88                10.17

   B5                   6.56                9.51

   Com10                3.79                9.17

   C5                   6.03                8.68

   DL                   3.95                8.33

   Monarch              3.52                7.17

MORE INFORMATION

================

The products included here are manufactured by HP, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b 2.00c

3.00 3.10 4.00 w4wprint unprintable region outside too small narrow small

little 3.11


HP DeskJet 500c/550c Non-Printing Area (Margin)

Article ID: Q107409

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

According to Hewlett-Packard (HP) Product Support for the DeskJet, the

following table shows the non-printing areas for the DeskJet 500c and

550c printers. Note that these areas change significantly depending on

which print mode you are using. For example, in Color/Composite Black

mode, the whole print job shifts .25 inch up the page in portrait

orientation and .25 inch to the right in landscape orientation.

                  Non-Printing Area in Inches

         Black/Grayscale         Color/Composite Black

         -------------------------------------------

         Portrait  Landscape      Portrait  Landscape

         --------------------------------------------

Left       .25        .50           .25        .75

Right      .25        .50           .25        .25

Top        .50        .25           .25        .25

Bottom     .50        .25           .75        .25

This information was provided by Hewlett-Packard Corporation.

MORE INFORMATION

================

Another method is to:

1. Open Write,

2. Choose the Document menu,

3. Select Page Layout,

4. Enter a zero (0) in each margin setting box,

4. Click OK.

A prompt will appear displaying the message,

"Current printer cannot print outside these margins," followed by the

correct settings for each margin.

The products included here are manufactured by Hewlett-Packard (HP), a

vendor independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: number printable margin margins offset

align hp 500 550 3.10 3.11


Bitstream Fontware 3.0 Installation Kit Supported Devices

Article ID: Q67025

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------

SUMMARY

=======

The Fontware 3.0 Installation Kit for Microsoft Windows supports the

display and printer devices listed below. Fontware 3.0 also supports

any device that is 100-percent compatible with any of the devices

listed.

DISPLAY DEVICES

===============

   AT&T DEB

   AT&T Monochrome

   AT&T VDC 750 Color Display

   CGA

   COMPAQ Enhanced Color Graphics Board

   COMPAQ Portable 386 Plasma Display

   COMPAQ Portable III

   COMPAQ Video Display Controller Board

   Conographic 2800

   EGA

   EGA with Enhanced Color Display (low resolution)

   Ericsson 3111, 3712 or 3715

   Ericsson 9116 Color Display

   Ericsson Portable PC

   ETAP Atris

   ETAP Neftris

   Hercules Monochrome

   HP Multimode

   IBM 8514/A

   IBM MCGA

   Micro Display Systems The GENIUS

   Moniterm Viking I

   Olivetti Extended Graphics Color Board

   Olivetti Monochrome or PVC Display

   Olivetti OEC

   Olivetti OVC

   Quadram QuadVGA

   Sigma Designs LaserView

   Tandy 1000 Color Display

   VGA

   Wyse WY-700

LASER PRINTERS

==============

Hewlett-Packard (HP) LaserJets and Compatibles

----------------------------------------------

   Apricot Laser

   Epson GQ-3500

   HP LaserJet 500+

   HP LaserJet 2000

   HP LaserJet Plus

   HP LaserJet Series II

   HP LaserJet IID

   Kyocera F-1010

   Kyocera F-2010

   Kyocera F-3010

   NEC Silentwriter LC860

   Okidata Laserline 6

   Olivetti PG 208 M2

   Quadram QuadLaser

   Tandy LP-1000

   Tegra Genesis

   Wang LDP8

   White-writer printer in HP emulation mode

PostScript and Compatibles

--------------------------

   Agfa-Compugraphic 400PS

   Apple LaserWriter

   Apple LaserWriter II NT or NTX

   Apple LaserWriter Plus

   AST TurboLaser PS

   Dataproducts LZR 2665

   Digital LN03R ScriptPrinter

   Digital LPS PrintServer 40

   IBM Personal Pageprinter

   Linotronic 100, 300, or 500

   NEC Silentwriter LC890

   Olivetti Cicero PG 301

   QMS PS-800 or PS-800 Plus

   TI OmniLaser 2108 or 2115

   Varityper VT-600

   Wang LCS15 or LCS15 Font Plus

Other Laser Printers

--------------------

   Alternative PostScript Printer (QEM Clone)

   Canon LBP-8II, LBP-8IIR, or LBP-8IIT

INK JET PRINTERS

================

   HP PaintJet

   HP ThinkJet

DOT-MATRIX PRINTERS

===================

   AT&T 470, 473, 475 or 478

   C Itoh 8510

   Epson LQ, MX, RX, LX, FX, EX, JX series

   Epson SQ-2500

   Fujitsu DL or DX Series

   IBM Graphics Printer

   IBM Proprinter II, XL, X24, XL24

   NEC Pinwriter P2 or P3

   NEC Pinwriter P5, P6, P7, P9XL (180/360)

   NEC Pinwriter P2200, P5200, P5300 (180/360)

   Okidata 92, 93, 192, 193

   Okidata 390, 391, 393

   Olivetti DM 100, 200, 500 or 600 series

   Olivetti PR15B, PR17B or PR19B

   Star SG-10

   Texas Instruments 850 or 855

   Toshiba P1350 or 1351

MORE INFORMATION

================

The Bitstream Fontware Installation Kit is available through a

fulfillment coupon included with the retail version of Microsoft

PowerPoint for Windows.

Additional reference words: 3.00 3.0 3.0a 3.00a 3rdparty win30


HP IIIsi with Script Server Won't Print in PostScript Mode

Article ID: Q86762

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When a document is printed from Microsoft Windows 3.1 using the Hewlett-

Packard (HP) LaserJet IIIsi printer driver in PostScript mode on a network

system with Gray Matter Software's Script Server software, the printer

prints PostScript code instead of text or graphics.

CAUSE

=====

Script Server is network printer-queuing software that supports all

PostScript 1 and PostScript 2 printers and languages. When a file is

sent to the printer through the network, Script Server intercepts the

file and determines whether it is a PostScript file based on its

header line. If Script Server identifies the file as a PostScript

file, Script Server queues it and sends it to the printer. If Script

Server identifies the file as a non-PostScript file, Script Server

wraps the file in PostScript code and then queues it.

The Windows 3.1 HP LaserJet IIIsi driver has two driver modes,

PostScript and native (PCL). When a user selects the PostScript driver

mode, the HP LaserJet IIIsi driver adds a header line to the file that

tells the printer which mode to print the file in. In this case, since

the PostScript identifier is no longer in the (first) header line,

Script Server does not recognize the file as a PostScript file, and

wraps it in PostScript code before sending it to the printer. The

result is a printout of PostScript code.

WORKAROUND

==========

Select the HP LaserJet IIID driver instead of the HP LaserJet IIIsi.

The HP LaserJet IIID driver does not insert an additional header line;

therefore, Script Server can correctly identify PostScript files. The

HP LaserJet IIID does not provide output bin selection, as the HP

LaserJet IIIsi does, but other than that, the drivers are functionally

identical.

Additional reference words: w4wprint post script output HPIIIsi HPIIID

Hewlett packard hewlett-packard graymatter HP 3.11 3.10


Graph Missing Text When Printing from Access to HP LaserJet

Article ID: Q100985

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Access for Windows, versions 1.0 and 1.1

 - Microsoft Graph for Windows, version 1.0

-------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Access, if you print to a Hewlett-Packard (HP) LaserJet

printer using the HPPCL5A driver or the HPPCL5E driver with the

graphics mode set to Raster, the first embedded graph on the printed

page is missing text.

RESOLUTION

==========

If you have an HP LaserJet 4 series printer and are using the HPPCL5E

driver, you can print the graphs correctly by setting the graphics mode to

HPGL/2 in the Options dialog box of Printer Setup.

For HP LaserJet Series III printers, you can correct this problem by using

the updated HPPCL5MS.DRV. If you have a modem, you can obtain this printer

driver from the Windows Driver Library (WDL) through the Microsoft Download

Service (MSDL) at (206) 936-6735. If you do not have a modem, call

Microsoft Product Support at (206) 637-7098.

Additional reference words: 1.00 1.10 win31 4si 4m 4simx mx 4L IIID

IIIsi IIIp d si p chart


Font Assistant: What Are .FIF Files?

Article ID: Q110596

---------------------------------------------------------------

This information in this article applies to:

 - Microsoft TrueType Font Pack 2 for Windows

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

---------------------------------------------------------------

SUMMARY

=======

Font Assistant, which is included with the Microsoft TrueType Font Pack 2,

manages all TrueType fonts on the system. Within Font Assistant, you can

view historical and detailed information on individual fonts. This

information is stored in font information files (.FIFs) in the Windows

SYSTEM subdirectory.

These files are installed during installation of the TrueType Font Pack 2.

If an .FIF file is removed, it does not affect performance of the

associated font.

NOTE: Not all fonts have a corresponding .FIF file.

MORE INFORMATION

================

Font information files are in text format. To view the contents of these

files in Font Assistant, select the Font Information button.

When you choose Print Samples in Font Assistant, a complete page is printed

for each font, showing all the font information from the .FIF file as well

as all the keyboard characters and sample lines of text in several point

sizes.

The following is an example of an .FIF file:

[enu]

L1=Augsburger Initials

L3=The basic Augsburger typeface, first issued by at least two German

   foundries in the

L4=last century, contains the lower-case alphabet and numerals, as

   well as caps. The

L5=Initial variation has been limited to caps, however. To pander to

   modern sensibilities,

L6=we added accented caps as well.

L8=Although you are never likely to use more than a letter or two at

   a time, weve included

L9=Augsburger Initials in this font pack to show what can be done with

   TrueType. For when

L10=the original was made, nobody had any idea that Augsburger would

   some day be

L11=reproduced at a computer from a computer keyboard.

Lmax=12

Additional reference words: wfw wfwg 3.10 2.00 tt true type 3.11


Citizen Printer Emulation Modes for Microsoft Windows 3.0

Article ID: Q69251

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

The following is a list of Citizen America printers and the emulation modes

of each printer. Emulation information was obtained from Citizen America.

Printer                 Driver Emulation

------------------------------------------------------------------------

HSP 500/550             Epson FX/EX or IBM ProPrinter XL

                        Color EX 800

200 GX                  Epson FX 80/850 or IBM ProPrinter III

                        Color=EX 800

140/145 GSX             Epson LQ series or IBM ProPrinter X24

                        Color = Epson LQ 2500

MSP Series (10 - 55)    Epson EX or IBM ProPrinter

                        Color = EX

TRIBUTE 124/224         Toshiba P351, Qume Sprint, Diablo 630

                        Color = Toshiba 351 - C (124 only)

PREMIERE 35             Diablo 630, Qume Sprint, NEC 3550

120 D/180-D             Epson FX, IBM Graphics Printer, TTY Type

                        printer

MORE INFORMATION

================

Printer        Primary Emulation     Secondary Emulation

-----------------------------------------------------------

GSX SERIES     Epson LQ2500          IBM Graphics

GS200          Epson FX850,EX800     IBM ProPrinter

120D           Epson FX80            IBM ProPrinter

140            Epson FX80            IBM ProPrinter

180D           Epson FX80            IBM ProPrinter

MSP            Epson FX80            IBM ProPrinter

5200           Epson FX80            IBM ProPrinter

5800           Epson FX80            IBM ProPrinter

PREMIER35      NEC 3550, QUMES II,   none

               Diablo 6300

Tribute        Toshiba P35,          none

               Diablo 6300

Printer mode is set with internal dip switches or key combinations

on the front of the printer.

The products included here, Citizen printers, are manufactured by

vendors independent of Microsoft; we make no warranty, implied or

otherwise, regarding these product's performance or reliability.

Additional reference words: 3rdparty WIN30 3.0 3.00a 3.0a


New Caledonia Font Prints Incorrectly on the HP LaserJet 4

Article ID: Q109685

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c, 6.0

 - Microsoft Excel for Windows, versions 4.0, 5.0

-------------------------------------------------------------------

SYMPTOMS

========

The New Caledonia font from the TrueType Font Pack 2 for Windows prints

incorrectly to the Hewlett-Packard (HP) LaserJet 4. The document displays

correctly on screen and in print preview but prints as if there were a 1.5-

inch to 2-inch left indentation. This happens both from Microsoft Windows

Write and in all versions of Word 2.x for Windows.

CAUSE

=====

According to HP, the problem is that the New Caledonia font has the pitch

width in the "pclt" table set incorrectly. Because the HP LaserJet 4 uses

the "pclt" table but Windows 3.1 does not, you will get correct interword

spacing when printing to a LaserJet III, but not on a LaserJet 4.

STATUS

======

Microsoft is researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 6.00 lj4

ljiv hpiv hp4 w4wfont 4 font pack margins print wm_word w_excel

officeinterop 4.00 5.00 w_office 3.10 3.11 1.00


COMPAQPS: Some Cell-Shading Patterns in Excel Do Not Print

Article ID: Q105030

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1, 3.11

 - Microsoft Excel for Windows, version 4.0

 - Microsoft Project for Windows, version 3.0

 - Microsoft Project for Windows, version 4.0

-------------------------------------------------------------------

SUMMARY

=======

When you print from Microsoft Excel for Windows, some cell-shading

patterns may not print to a Compaq Pagemarq 15 or 20 printer using the

Compaq driver COMPAQPS.DRV version 1.70.

MORE INFORMATION

================

Microsoft has confirmed that the second, third, fourth, and fifth

patterns in the Patterns drop-down list of Excel's Format Patterns

menu do not print using the COMPAQPS.DRV version 1.70 if the driver's

Options Advanced Resolution setting is 800 dots per inch (DPI). The

patterns do print correctly at 400 DPI or 300 DPI with this driver.

COMPAQPS.DRV is a modified version of the PSCRIPT.DRV PostScript

driver that ships with Windows. This driver is distributed and

supported by Compaq. Microsoft makes no warranty, implied or

otherwise, regarding this driver's performance or reliability.

Additional reference words: pagemark w4wprint win31


IBM Personal Printer 2390/2391 Drivers Available for Windows

Article ID: Q82139

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The IBM Personal Printer Series II 2390 and 2391 are letter-quality,

24-wire dot-matrix printers. The printer driver currently being shipped by

Lexmark, an IBM alliance company, is compatible with Microsoft Windows.

NOTE: Microsoft Windows 3.0 does not supply a printer driver for the IBM

2390 and 2391.

MORE INFORMATION

================

The OPENMEFIRST disk is a drivers disk provided with IBM printers. If

the OPENMEFIRST disk did not come with your IBM 2390 or 2391 printer

or did not contain the Windows drivers, Lexmark will supply them.

To obtain the drivers, contact Lexmark Technical Support or call the

Lexmark bulletin board service (BBS).

The printers and printer drivers included here are manufactured by

vendors independent of Microsoft; we make no warranty, implied or

otherwise, regarding these products' performance or reliability.

Additional reference words: IBM2390 IBM2391 print 3rdparty third party 3.00

3.00a 3.10 3.11


Shading Prints Incorrectly Using HP LaserJet 4 Printer Driver

Article ID: Q93538

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c

 - Microsoft Excel, versions 3.0, 4.0, 4.0a

----------------------------------------------------------------------

SYMPTOMS

========

When you print shaded paragraphs to a Hewlett-Packard (HP) LaserJet 4

printer using the HP LaserJet 4/4M printer driver (HPPCL5E.DRV) version

31.1.03, the paragraph shading may print incorrectly. The first page may

print correctly, but the shading pattern on subsequent pages prints at the

wrong percentage (for example, 10 percent shading prints as 30 percent

shading).

This problem has also occurs if you print shaded titles. The first page

prints correctly, but subsequent pages are not shaded correctly.

WORKAROUND

==========

To correctly print shading on the HP LaserJet 4, change the printer

driver Graphics Mode setting in the Print Setup dialog box with the

following steps:

1. In Word for Windows, choose Print Setup from the File menu.

2. Select the Hewlett-Packard 4/4M printer driver and choose the Setup

   button.

3. Choose the Options button.

4. Under Graphics Mode, select Raster instead of HP-GL/2.

5. Choose the OK button three times.

STATUS

======

Microsoft is researching this problem and will post new information here as

it becomes available.

MORE INFORMATION

================

Steps to Reproduce Problem

--------------------------

 1. In a Word for Windows document, type seven short lines of text.

 2. Position the insertion point on the second line.

 3. From the Format menu, choose Border. Choose the Shading button.

 4. Select 30% in the Pattern box and choose the OK button twice.

 5. Select lines 5 and 6. From the Format menu, choose Border. Choose the

    Shading button.

 6. Select 10% in the Pattern box and choose the OK button. In the Border

    Paragraphs dialog box, select the Box option under Preset and choose

    the OK button.

 7. From the Insert menu, choose Break. Select Page Break and choose the OK

    button.

 8. From the Edit menu, choose Select All. From the Edit menu, choose Copy.

    Position the insertion point at the end of the document.

 9. From the Edit menu, choose Copy. Press F4 to repeat this command. Your

    document should now contain four pages. (The last page is blank.)

10. From the File menu, choose Print Setup. Select the HP LaserJet 4/4M

    printer driver and choose the OK button.

11. Print the document. Notice that the first page prints correctly, but

    the shading on the other pages prints with 30 percent shading instead

    of 10 percent. It appears that the shading from the second line prints

    on the fifth line.

NOTE: If you print pages 1 through 4 or pages 3 through 5, the shading on

the first page prints correctly, but the shading on the remaining pages

prints incorrectly. By contrast, the shading on all pages prints correctly

if you use the HP LaserJet Series III printer driver.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.10 3.11 win31

w4wprint laserjet4 w4wlaserjet lj4 HP4 iv hpiv


What Disk to Install for HP DeskJet 500C

Article ID: Q82758

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

In Control Panel's list of supported printers, the "HP DeskJet 500C"

option gives a dialog box with the message:

   Insert unlisted, updated, or vendor-provided printer driver disk

   in:

This message is asking you to insert a disk provided by Hewlett-Packard

(HP). The HP DeskJet 500C is a listing for the HP Color DeskJet, for which

Windows 3.1 does not provide a printer driver. A printer driver is provided

by Hewlett-Packard. Customers must obtain the disk from Hewlett-Packard.

This driver can be obtained from the Hewlett-Packard Fulfillment Center.

Additional reference words: 3.10 3.11 DJ win31


Orientation Reversed with Ledger Size Paper on Some Printers

Article ID: Q94177

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

----------------------------------------------------------------------

SUMMARY

=======

When using ledger size (11-by-17-inch) paper with some laser and inkjet

printers, the printed orientation may be printed opposite of what is

selected in the application.

For example, in Microsoft Write and Microsoft Excel, when "portrait" is the

selected orientation, the document prints in landscape orientation. Also,

the paper dimensions show as width 17" and height as 11". Selecting

Landscape" orientation reverses the dimensions and prints portrait.

The same thing occurs in Microsoft Word 2.0 for Windows, except that when

the orientation is changed to "landscape," Word changes the paper size to

Custom Size and the document does not print correctly.

MORE INFORMATION

================

This problem has been confirmed with the following printers and drivers:

 - Canon BJC-800 using CANON800.DRV

 - COMPAQ PageMarq 20 using PSCRIPT.DRV with COMPAQ'S CPQPM201.WPD

 - NewGen TurboPS 1200T using PSCRIPT.DRV with L530_52&.WPD

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

2.00c 3.10 3.11 w4wprint win31


Problems with PacificPage PostScript Cartridge

Article ID: Q84305

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a

 - Microsoft Excel for Windows, version 4.0

----------------------------------------------------------------------

SUMMARY

=======

The Pacific Data Products PacificPage interpreter cartridge for Hewlett-

Packard (HP) LaserJet printers is not supported under Microsoft Windows,

nor has it been tested with these versions of Windows.

MORE INFORMATION

================

The following problems have been confirmed by Pacific Data Products

technical support:

1. A file may seem to spool to the printer but no output appears.

   According to Pacific Data Products technical support, there is a

   new revision of the PacificPage interpreter cartridge that solves

   the spooling problem described above.

   Before updating your cartridge, try the following:

   a. Print with fewer graphics and shading on the page.

   b. Print fewer pages at one time or print shorter documents.

   c. Increase the Device Not Selected setting to 99 and the

      Transmission Retry setting to 99 through the Control Panel.

2. Legal-size paper cannot be printed onto unless the printer has an

   actual legal tray installed. Feeding legal paper manually will

   not work.

3. Other paper-handling problems include an inability to print

   documents from the manual feed tray. If you attempt to do so, the

   document will be pulled continuously from the default paper tray.

   This problem was confirmed by Microsoft using the PE cartridge

   revision G, version 4.1. Word for Windows 2.0 and 2.0a will not

   print envelopes successfully from a multipurpose tray.

According to Pacific Data technical support, a new revision of the

PacificPage PE cartridge is in development that offers greatly

enhanced paper-handling features. For more information, contact

Pacific Data Products now.

The PacificPage cartridge is manufactured by Pacific Data Products, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

Additional reference words: 3rdparty 3.00 3.00a 3.10 3.11 page handling


How WPS Prints Text and Graphics

Article ID: Q97583

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System, version 1.0

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

The Microsoft Windows Printing System (WPS) prints differently at

150dpi (dots-per-inch) than the Hewlett-Packard (HP) LaserJet print

drivers supplied in Microsoft Windows and Windows for Workgroups

products. This can change the layout of a document created using a

non-WPS printer driver at 150dpi.

MORE INFORMATION

================

The Windows Hewlett-Packard LaserJet print drivers print only graphics

images at the resolution setting specified in the Printers Setup

dialog box of the Control Panel. The text is always printed at 300dpi,

regardless of the selected resolution.

The Windows Printing System, however, will print both text and

graphics at the 150dpi resolution, changing the layout of the entire

document. The WPS driver is simply doing the rendering as the GDI

(graphical device interface) asks it to.

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps wfw wfwg 1.00 1.0 3.10 3.1  howto


HP LaserJet IIIP and IIID Settings Not Saved

Article ID: Q84512

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

The value in the Memory list box and all other settings isn't saved for

Hewlett-Packard (HP) LaserJet IIIP or IIID printers under Microsoft Windows

version 3.1 if the port selected is either LPT1x.OS2, LPTx.DOS, LPTx.PRN,

COMx.OS2, COMx.DOS, COMx.PRN, or any port name with an extension.

WORKAROUND

==========

To work around this problem, connect the printer to a port without an

extension, such as LPT1 or COM1, and then clear the Fast Printing

Direct To Port check box. Selecting this check box has the same result

as printing to a port with an extension such as LPT1.DOS -- Windows

prints through MS-DOS instead of printing directly to the port through the

BIOS.

STATUS

======

Microsoft has confirmed this to be a problem in the HP LaserJet III

driver that ships with Windows version 3.1. We are researching this

problem and will post new information here as it becomes available.

Additional reference words: 3.10 3.11


CalComp Plotter Driver for Windows

Article ID: Q99070

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system, versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

This article lists the plotters supported by the CalComp Plotter Driver

for Microsoft Windows.

MORE INFORMATION

================

   Plotter family name            Model number

   ---------------------------------------------------------

   Artisan                        1023, 1025, 1026

   Desktop ColorMaster +          6603VRC, 6613VRC

   ColorView                      5912, 5913

   Drawing Master                 52224, 52236, 52424, 52436

   Electrostatic Plotters         5725, 5735, 5745,

                                  5825, 5835, 5845,

                                  57424, 57436, 57444,

                                  58424, 58434, 58444,

                                  67436, 68436, 68444

   PaceSetter                     2036, 2074

   Color Printer - PlotMaster     5902A, 5902G

   Pen Plotters                   1040, 1041, 1042,

                                  1043, 1044, 1075,

                                  1076, 1077

   DesignMate                     3024

You can download this driver from the CalComp bulletin board service

(BBS). For more information, call CalComp Technical Support.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.10 3.00a 3.11 3rd party third-party

third party plotter


IBM Quietwriter Support in Windows

Article ID: Q27275

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

The IBM Quietwriter III printer is supported under Microsoft Windows. This

printer is not supported under any earlier release of Windows.

The IBM Quietwriter I and II printers are NOT supported under any version

of Windows.

The Quietwriter I, II, and III are manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.0 3.0a 3.00a win286 win386 3.1 3.10 3.11

unidrv


STAR Color Printers Print in Color from Paintbrush

Article ID: Q71531

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

STAR Micronics offers printer drivers for its new line of 24-pin

printers that can print in color from the Paintbrush program packaged

with Windows 3.0.

This information applies to Microsoft Windows versions 3.0, and 3.0a.

This information does not apply to later versions of Windows.

MORE INFORMATION

================

The color drivers available from STAR are for its line of new 24-pin

color printers. The following are the printers:

   Model XB2410 with color option

   Model XB2420 Rainbow

   Model NX2420 Rainbow

You can obtain the drivers from the STAR support department.

The only other known printers to work with Paintbrush in color are

color PostScript printers, Hewlett-Packard's (HP) PaintJet printer,

and Kodak's Diconix Color 4 printer (in PaintJet emulation mode).

For more information, query on:

   paintbrush and color and printers

The products discussed here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

NOTE: Microsoft has not tested the new STAR drivers.

Additional reference words: 3.0 3.00


Slow Color Output with DeskJet 500C

Article ID: Q78993

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The Hewlett-Packard (HP) DeskJet 500C color inkjet printer prints

color documents more slowly than it prints black-and-white documents.

The changes made to Microsoft Windows version 3.1 to allow faster printing

may increase the speed of color printing, but the listed speed rates will

generally apply.

MORE INFORMATION

================

According to the "New HP DeskJet 500C Printer Product Brief" from

Hewlett-Packard, operating the printer in Best Mode for color

operation will result in a print speed of 7 minutes per page. The

following information details the various print speeds available on

the 500C:

   Black Print Speed               Windows Color Print Speed

   -----------------               -------------------------

   Letter quality: 167 cps         Best Mode: 7 minutes per page (mpp)

   Draft quality: 240 cps          Normal Mode: 4 mpp

   Up to 3 pages/minute (draft)    Draft Mode: 3 mpp

Color mode takes so much longer than black-and-white mode because

three passes must be made for each line in color mode as opposed to

one pass per line in black-and-white mode.

The HP DeskJet 500C is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

REFERENCES

==========

The "New HP DeskJet 500C Printer Product Brief"

Additional reference words: Desk jet 500 c 3.00 3.00a 3.0 3.0a 3.1 3.10


Top Margin is Too Tall on Epson LQ Printers

Article ID: Q85927

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

If you are running Microsoft Windows version 3.1 and you print to an Epson

LQ printer with incorrect printer settings, the top margin will be half an

inch too low.

MORE INFORMATION

================

If you previously printed from Microsoft Windows 3.0 to your Epson LQ

printer, you may need to reset the settings on your printer to print

correctly from Windows 3.1.

For more information on top margin problems with Epson LQ printers and

Windows 3.0, query on the following words in the Microsoft Knowledge

Base:

   Top and Margin and Too and Small and Epson and LQ

To ensure proper top margins when you print Word for Windows documents

to an Epson LQ printer from Windows 3.1, check the following:

 - Make sure the paper is correctly aligned in the printer. The top-

   of-form marker should be aligned with the first line of the paper.

   To correctly align the paper, roll the paper back so that the print

   head is positioned on the first line of the page, then turn the

   printer off and back on to set the top-of-form marker.

 - A new Epson driver is available that allows customization of the

   unprintable regions. The driver is on the Microsoft Windows Driver

   (WDL) library. For more information about the WDL, query on "Q82006"

   in the Microsoft Knowledge Base.

   If it is not desirable to set the paper alignment as described above,

   set Options Margins in this new driver so that the top measurement

   equals the distance of the print head from the top of the form. For

   example, if the print head is positioned .5" from the top of the form

   and the print is shifted down .5" inch, set the top in Options Margins

   to .5".

Manual-Feed Printing to an Epson LQ Printer

-------------------------------------------

The Windows 3.1 printer driver for Epson LQ printers works correctly

when the printer settings are correct. If the Paper Source is set to

Manual Feed and the top margin prints incorrectly, use the following

steps to correct the margin:

1. Make sure the Paper Load position is set to the minimum position.

   Note: If your top margins print correctly in Windows 3.0, this

   setting is incorrect for use with Windows version 3.1. Use the

   instructions on pages 3-14 to 3-15 of the Epson LQ-850 manual to

   set the Paper Load position.

2. Check the DIP switch settings and make sure they are set as

   follows:

      1-7 - OFF   Cut-Sheet Feeder Mode

      1-8 - OFF   Skip Perforation

      2-1 - OFF   Page Length 1

      2-2 - OFF   Page Length 2

The following two sections contain notes about the manual-feed setting

on specific Epson LQ models:

Epson LQ-2550, LQ-850, LQ-950, LQ-1050, LQ-570, LQ-870, LQ-970,

LQ-1170, Action Printer 5000

---------------------------------------------------------------

Use the directions in the printer manual to adjust the Paper Load

position for the correct top margin. To ensure that the printer driver

handles manual-feed printing correctly, make sure that Manual Feed is

selected in the Paper Source setting in Word for Windows.

Epson LQ-2500, LQ-1500, LQ-800, LQ-1000, and Other Models That Do Not

Have a User-Definable Paper Load Position

---------------------------------------------------------------------

1. Take the printer offline.

2. Open the paper bail.

3. Insert the paper until the Paper Out light is no longer on.

4. Press the Line Feed button exactly nine times to position the paper

   correctly.

5. Take the printer online again.

6. Start printing.

Repeat steps 1-5 for each page.

REFERENCES

==========

Epson LQ-850 Printer Manual

Additional reference words: wrong win31 3.10 3.11


Wrong Tray Selection Causes Epson Printer Error in Windows 3.1

Article ID: Q83732

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Windows version 3.1, if you print to an Epson dot-matrix

printer with a cut-sheet feeder and the wrong paper feed source is

selected, the Epson prints one line of text and then takes the printer

offline.

RESOLUTION

==========

To correct this problem, use the following steps:

1. Run Control Panel, and choose the Printers icon.

2. Select the Epson dot-matrix printer, and choose the Setup button.

3. For the cut-sheet feeder, select Upper Tray in the Paper Source

   box.

Additional reference words: LX LQ 1000 1050 1070 1170 1500 2500 2550 500

510 570 800 850 870 950 80 800 810 86 200 750 trey garbage trash 3.10 3.11


QMS Printer Emulation and Windows

Article ID: Q81712

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a, 3.1

----------------------------------------------------------------------

SUMMARY

=======

This article discusses the use of the PS-810, PS-1500, and PS-820

PostScript printers and the Big Kiss laser printer with Microsoft Windows.

MORE INFORMATION

================

PS-810, PS-1500, and PS-820

--------------------------------

If you use Windows version 2.x, 3.0, or 3.0a with the QMS PostScript

printer PS-810, PS-1500, or PS-820, use the PSCRIPT.DRV printer driver.

NOTE: The dual-bin capability of these printers is not supported by the

PSCRIPT.DRV driver.

   QMS Printer     Windows 2.x, 3.0, 3.0a PostScript Printer

   -----------     -----------------------------------------

   QMS PS-1500     Apple LaserWriter Plus

   QMS PS-820      QMS-PS 800 Plus,

       PS-810      Hewlett-Packard (HP) LaserJet Plus, or

                   HP7475a plotter

QMS also distributes its own PostScript driver for Windows 3.0. This driver

dated 11/03/93, must be used with the QMS PS-2200 and is available from QMS

technical support.

Using the Big Kiss Laser Printer with Windows

---------------------------------------------

The Big Kiss laser printer supports Epson FX-80 emulation. If the Big Kiss

is using ROM version 3.0 or later, it supports Hewlett-Packard (HP)

LaserJet emulation.

If you have ROM version 3.0, you can check the startup page, which is

printed when you turn on the printer, to determine what emulation mode the

printer is using. Under Windows 3.0, 3.0a, or 3.1, install the printer

driver that corresponds with the emulation mode the printer is set to use.

If you do not have ROM version 3.0, you can obtain an update by contacting

QMS technical support. Ask for the parts department and order the "Big Kiss

ROM Upgrade."

The Kiss Plus also supports the same HP LaserJet and Epson emulation modes.

The printer needs the Kiss Module 20, 30, or 40 to support HP LaserJet

emulation. If you have Module 10, you can either upgrade the ROM, or

install the Epson FX-80 printer driver for Windows 3.0.

The Big Kiss II supports the Epson FX-80 emulation only. This is because

the HP LaserJet emulation does not support two paper trays.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.00a 3.10


IBM 4072 ExecJet Printer Specifications

Article ID: Q71309

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

The following article lists the IBM 4072 ExecJet printer specifications.

NOTE: This list is not all-inclusive.

EMULATION MODES

===============

 - IBM 4208-002 Proprinter XL24e

 - IBM 5202-001 Quietwriter

 - Epson LQ-1050

RESIDENT FONTS

==============

 - Courier

 - Prestige

 - Gothic

LETTER QUALITY MODE

===================

 - Up to 150 CPS at 10 CPI

 - Up to 180 CPS at 12 CPI

 - Up to 225 CPS at 15 CPI

 - Up to 255 CPS at 17.1 CPI

 - Up to 300 CPS at 20 CPI

DRAFT MODE

==========

 - Up to 300 CPS at 10 CPI

 - Up to 360 CPS at 12 CPI

 - Up to 450 CPS at 15 CPI

 - Up to 510 CPS at 17.1 CPI

 - Up to 600 CPS at 20 CPI

FONT CARDS

==========

Three optional font cards are available with a selection of styles and

sizes within each font. 12, 15, 17, and 20 pitches can be derived from

the 10 pitch on the font cards. The available cards are:

Word Processing Card

--------------------

 - Script 10

 - Press Roman PS

 - Boldface PS

 - Thesis PS

Presentation Card

-----------------

 - Presentor 10

 - Orator 10

 - Essay PS

 - Gothic Symbol 10

OCR/Symbol Card

---------------

 - OCR-A 10

 - OCR-B 10

 - Olde World 10

 - Prestige Symbol 10

For further information, contact Lexmark. A Windows 3.0 printer driver for

this printer is also available on the Lexmark bulletin board service (BBS).

Additional reference words: win30 windrvr


Auto "Top Of Form" Not Supported on Okidata Printers

Article ID: Q82526

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The automatic "Top Of Form" adjustment for the Okidata 9- and 24-pin

dot-matrix printers is not supported under the Microsoft Windows. The

paper must be adjusted so that the top of the page or perforation is right

above the print head.

MORE INFORMATION

================

The Okidata 9- and 24-pin printers provide an automatic Top Of Form

adjustment. To make this adjustment, load in the tractor-feed paper so

that the paper is just grabbing on a few of the pins. Then pull back

the lever on the left towards the front of the printer; this process

should automatically feed the paper to the correct position. Push the

lever towards the back of the printer. The printer knows that the

print head is about 7/8-inch down from the top of the page; however,

Windows needs it right at the top.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.00a 3.10 3.11 3rdparty


Incomplete Printout with QMS-410 in PostScript Mode

Article ID: Q87245

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-cd, 2.0b

 - Microsoft Excel for Windows, versions 3.0, 4.0

--------------------------------------------------------------------

SYMPTOMS

========

Sometimes when you print to a QMS-410 printer from Microsoft Windows

or from a Windows-based application, only the first part of the job prints.

No error message appears, but the remainder of the print job never prints.

CAUSE

=====

If this problem occurs, your printer may be automatically switching

from PostScript to PCL mode, which can abort your print job.

The QMS-410 printer has a feature called automatic emulation sensing that

attempts to determine whether a job is in PostScript or PCL language. This

automatic emulation sensing feature can interfere with print jobs if there

is a long wait during data transmission.

WORKAROUND

==========

Try the following printer settings to get around the automatic emulation

sensing feature of your QMS-410 printer:

 - Increase the amount of time for the emulation wait time-out using

   the PS Executive Utility Program, which is available from QMS. This

   utility increases the time that the printer waits for more data

   while processing a PostScript job before it switches back to PCL

   mode.

   -or-

 - Disable the ESP feature on the printer to force it to remain in

   PostScript mode. To disable the ESP feature, use the PS Executive

   Utility Program or send the following PostScript code to the

   printer:

      serverdict begin 0 exitserver

      statusdict begin

      0 setsoftwareiomode

      ^D

   NOTE: If you are typing this code at an MS-DOS prompt, create the

   ^D by pressing CTRL+D. If you are typing this code in Word for

   Windows, create the ^D by pressing ALT+004 on the numeric keypad.

   To reactivate ESP, send the following PostScript code to the

   printer:

      serverdict begin 0 exitserver

      statusdict begin

      200 setsoftwareiomode

      ^D

   Note: The above PostScript code sequences should be saved in

   separate text-only ASCII files and copied to the printer port when

   needed using the MS-DOS COPY command.

REFERENCES

==========

"Microsoft Word for Windows User's Guide," version 2.0, pages

Additional reference words: 1.00 1.10 1.10 2.00 2.00a w4wprint

w4wpostscript 3.00 3.10 4.00 2.00b 3.10 3.11 3.00a


Duplex Printing Fails on HP LaserJet Series IID

Article ID: Q88904

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD

-------------------------------------------------------------------

SYMPTOMS

========

If you print a page in duplex mode when one page is formatted for landscape

and the other page is formatted for portrait orientation, each page prints

on a separate piece of paper instead of on the same piece of paper. This

problem occurs when you use the HPPCL.DRV printer driver version 1.1 and

the Universal Printer Driver versions 3.1 or 3.1.1, for Microsoft Windows

version 3.1, to print on a Hewlett-Packard (HP) LaserJet Series IID

printer.

NOTE: If you print a document in duplex mode and each pair of pages is

formatted for the same orientation, the document prints correctly, even if

the document contains both landscape and portrait formatting. The only

situation in which duplex printing fails is when the pages are not

formatted for the same orientation.

STATUS

======

Microsoft has confirmed this to be a problem with version 1.1 of

HPPCL.DRV and the Universal Printer Driver versions 3.1 and 3.1.1, for

Windows version 3.1. We are researching this problem and will post new

information here as it becomes available.

MORE INFORMATION

================

Steps to Reproduce Problem

--------------------------

1. Create a new Word for Windows document.

2. From the File menu, choose Print Setup. Select the HP LaserJet IID

   and choose the Setup button.

3. Choose the Options button. In the Duplex Printing box, select Long

   Edge or Short Edge and choose the OK button three times.

4. Type "Page One Portrait" (without the quotation marks).

5. From the Format menu, choose Page Setup. Select Size and

   Orientation. Select Portrait and choose the OK button.

6. From the Insert menu, choose Break. Select Next Page and choose the

   OK button.

7. Type "Page Two Landscape" (without the quotation marks).

8. From the Format menu, choose Page Setup. Select Size and

   Orientation. Select Landscape in the Orientation box and select

   This Section in the Apply To box. Choose the OK button.

9. Print the document. Note that each page prints on a different piece

   of paper instead of duplexed on the same page.

Additional reference words: 2.00 2.00a 2.00a-CD w4wprint win31 3.10

split wrong different


WPS Only Supports Parallel and Serial Port Printing

Article ID: Q96272

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

--------------------------------------------------------------------

Windows Printing System (WPS) does not function if the printer is

connected to a port other than the serial or parallel port (for

example, a direct network interface such as the Hewlett-Packard [HP]

Jet Direct network cartridge).

The Windows Printing System cartridge must be installed in the

primary cartridge slot (usually on the left side of HP printers). Font

cartridges can only be used when printing in PCL mode.

NOTE: WPS should work if you have something in the Optional OEM slot,

although it cannot receive data from it. WPS only accepts data from

the parallel and serial ports.

Additional reference words: 1.00 wps


Centered and Justified Text Prints Incorrectly with HP4 Driver

Article ID: Q95603

-----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c

-----------------------------------------------------------------------

SYMPTOMS

========

When you use the version 1.03 or 1.04 HPPCL5E.DRV Hewlett-Packard (HP)

LaserJet 4/4M driver to print from Word for Windows, text that is centered

or right justified may not be printed in the correct position. This happens

with several scalable fonts when you print at 300-dots-per-inch (dpi) or

600-dpi resolution.

WORKAROUND

==========

To work around this problem, do one of the following:

 - Use the HP LaserJet Series IIID printer driver (HPPCL5A.DRV for

   Windows version 3.1).

   -or-

 - Use the CG Times or Albertus font.

   -or-

 - If the problem occurs when you print at 600 dpi, try printing at 300

   dpi instead.

   NOTE: This workaround does not always correct the problem.

   -or-

 - Format the text with a different point size than the one that is

   causing the problem.

STATUS

======

Microsoft is researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

================

Microsoft has reproduced this behavior with both Windows Write and

Word for Windows using the fonts, sizes, and resolutions listed in the

following table.

   Font                 Size           Resolution

   ----------------------------------------------

   Arial                12             600 dpi

   Arial Narrow         10             600 dpi

   Book Antiqua         10             600 dpi

   Century Schoolbook   10             600 dpi

   Century Schoolbook   14             300 dpi

   Times New Roman      11, 10         600 dpi

Steps to Reproduce Problem

--------------------------

1. In a Word document, type a paragraph of mixed lowercase and

   uppercase text.

2. Format the paragraph with the 10-point Century Schoolbook font.

3. Select the paragraph. From the Format menu, choose Paragraph.

4. In the Paragraph dialog box, select Justified from the Alignment

   list and choose the OK button.

5. From the File menu, choose Print. In the Print dialog box, choose

   the Setup button. In the Print Setup box, choose the Setup button.

6. From the Graphics Resolution list, select 600 dots per inch. Choose

   the OK button three times to print the document.

The HPPCL5E.DRV printer driver is manufactured by Hewlett-Packard

(HP), a vendor independent of Microsoft; we make no warranty, implied

or otherwise, regarding this product's performance or reliability.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.10

justification wysiwig incorrect wrong w4wfont w4wprint hp4 hpiv lj4

laserjet4 w4wlaserjet laser jet school book


UNIDRV.DLL GPF with a Multiple Page Text Box in Excel

Article ID: Q98552

-----------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.1

 - Microsoft Excel for Windows, versions 3.0, 4.0, 4.0a

-----------------------------------------------------------------

SYMPTOMS

========

If you create a text box in Microsoft Excel that is wider than one

page, when you choose Print or Print Preview from the File menu, you

may receive a general protection (GP) fault in UNIDRV.DLL. This

problem occurs when you are using the HPPCL.DRV or HPPCL5MS.DRV

printer driver for the Hewlett-Packard (HP) Series II and III

printers.

WORKAROUND

==========

This problem does not occur if your text box is formatted with a TrueType

font and you enable the Print TrueType As Graphics option in the Printer

Setup dialog box.

To switch to a TrueType font, do the following:

1. Select all the text in your text box. From the Format menu, choose

   Font.

2. From the Font list box, select a TrueType font (such as Arial), and

   choose OK.

To enable the Print TrueType As Graphics option in Microsoft Excel

version 3.0 or 4.0, do the following:

1. From the File menu, choose Page Setup.

2. Choose Printer Setup, choose Setup, and then choose Options.

3. Select the Print TrueType As Graphics check box and then choose the

   OK button four times (only three times if you are using Excel 3.0).

To enable the Print TrueType As Graphics option in the Windows Program

Manager, do the following:

1. In Control Panel, choose the Printers icon.

2. Select your printer from the list of installed printers and then

   choose Setup.

3. Choose Options and then select Print TrueType As Graphics.

4. Choose OK twice and then choose Close.

You can now print the spreadsheet using TrueType fonts.

MORE INFORMATION

================

The HPPCL.DRV printer driver is used for the (HP) LaserJet Series II

printers. The HPPCL5MS.DRV is the printer driver used by Windows for

Workgroups for the HP LaserJet III printer. If printing or a print

preview is attempted while the HPPCL.DRV (HP LaserJet II) or

HPPCL5MS.DRV (HP LaserJet III) is installed as the default printer

driver, a GP fault may result if your sheet contains a text box that

is wider than a single page width.

REFERENCES

==========

"Microsoft Windows User's Guide," version 3.1, pages 207-208

"Microsoft Excel User's Guide 1," version 4.0, page 217

Additional reference words: wfw wfwg 3.10 wide span spans 4.00a 3.00 4.00

gpf


Problems Using Windows Printing System with LPT<x>.DOS

Article ID: Q107079

------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

------------------------------------------------------------------

SYMPTOMS

========

When you print to the Windows Printing System using the port LPT<x>.DOS,

the printer output may appear garbled.

CAUSE

=====

If you are using the port LPT<x>.DOS and Print Manager is active, Windows

Printing System prints garbled text. If you disable Print Manager, the text

prints correctly.

WORKAROUND

==========

To work around this problem, disable Print Manager, or use the LPT<x>

port setting.

STATUS

======

Microsoft has confirmed this to be a problem in Windows Printing System

version 1.0. We are researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

================

Printing to LPT<x>.DOS is frequently used to work around printer problems.

To avoid future difficulties, use other Windows troubleshooting steps

whenever possible, even if using LPT1.OS2 or LPT1.DOS seems to solve the

problem. For more information on troubleshooting Windows printing problems,

query on the following words:

   tshoot and printing

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 1.00 lpt1 lpt2 bad output hp lptx.os2


Soft Fonts Do Not Appear on Font List with Panasonic

Article ID: Q108850

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SYMPTOMS

========

Soft fonts (downloadable printer fonts) installed through the Fonts dialog

box of the Panasonic Laser Printer driver (PANLP121.DRV version 1.21 or

PANLP122.DRV version 1.22) using the Hewlett-Packard Font Installer

(FINSTALL.DLL) do not appear in the font list of any Windows-based

applications.

RESOLUTION

==========

This problem was corrected in PANLP123.DRV version 1.23, which is available

from the Panasonic bulletin board service or from Panasonic Technical

Support.

MORE INFORMATION

================

The products included here are manufactured by Panasonic, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words:  win31 kx-p4410 4420 4450 4450i 4451 softfont

permanent temporary


Printing with the Xerox 3700 and Windows 3.1

Article ID: Q86493

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The Xerox 3700 printer is not supported under Microsoft Windows version

3.1.

To print from Windows using the Xerox 3700 printer, Xerox Technical

Support suggests emulating the Xerox 4045 printer.

MORE INFORMATION

================

The Xerox 4045 is also an unsupported printer; however, you can obtain

a printer driver for the 4045 by calling Xerox Technical Support.

To obtain phone numbers for Xerox, query on the following words

in the Microsoft Knowledge Base:

   Xerox and phonebook

The Xerox 3700 printer is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 3.10 Win31 3.11


Epson ESC P/2 Printers Print Slowly

Article ID: Q93701

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Windows version 3.1, if you print to an Epson ESC P/2 printer

using the ESCP2.DRV printer driver, print jobs are printed slowly.

CAUSE

=====

The Epson ESCP2.DRV driver for the ESC P/2 line of Epson printers is

designed to print TrueType fonts only under Windows 3.1. Any other

fonts that show up in an application, such as Word for Windows, are

Windows screen fonts. The ESCP2.DRV rasterizes these fonts and sends

them to the printer as graphics.

Because TrueType fonts are sent to all dot-matrix printers as

graphics, the printer prints them in graphics mode, which is very

slow. Because other fonts are also printed as graphics with this

driver, all printing is slow on this printer.

WORKAROUND

==========

If you want to print using the built-in printer (device) fonts on the

ESC P/2 printers, switch to EPLQ.DRV, which is the printer driver

designed to support the device fonts. This Windows version 3.1 printer

driver is available from the Windows Driver Library (WDL) on

CompuServe, Genie, and the Microsoft Download Service (MSDL), under

the filename EPLQ.EXE.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.10

1.00 1.10 1.10a w4wprint w4wfont too speed up quickly quicker 3.11


Windows: Virtual Printer Memory Defined

Article ID: Q86748

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The term "virtual memory" when used in connection with PostScript printers

actually refers to a portion of the physical RAM installed in the printer.

This type of printer memory is separate and distinct from the RAM memory on

the computer or the free disk space on the computer's hard disk that

Windows 386 enhanced mode uses as its own type of virtual memory.

The following sections discuss the definition and description of printer

virtual memory, virtual memory settings in the Printers section of the

Control Panel, and sources of information about printer virtual memory.

MORE INFORMATION

================

Description of Printer Virtual Memory

-------------------------------------

The phrase "virtual memory" used in the context of PostScript printing

describes the way that the PostScript language uses certain segments

of the printer's RAM memory.

The PostScript usage of memory can be divided into two basic areas.

The first area is the area that is reserved for PostScript operations.

This area includes the PostScript interpreter and three of its stacks:

the operand stack, the dictionary stack, and the execution stack. The

second area of memory, the virtual memory, or VM, area, is the area in

which the values for PostScript composite objects are stored.

PostScript objects are simply data, such as numbers, booleans,

strings, and arrays. A composite object may be an array, dictionary,

or string.

The interpreter and its stacks manipulate objects and composite

objects during the PostScript printing process. Therefore, the first

area of memory may be thought of as corrected overhead for operations.

The second area of memory is storage area for data that is dynamically

adjustable through the Advanced Options dialog box for PostScript

printers (see below).

Virtual Memory Settings in Control Panel

----------------------------------------

After you install a PostScript printer driver in Windows 3.1, the

Advanced button will be available in the Options dialog box. (To

access the Options dialog box, run Control Panel, choose the Printers

icon, choose the Setup button, and choose the Options button.) If you

choose the Advanced button, you will enter the Advanced Options dialog

box, which has a Memory group box in which you can set the amount of

PostScript printer virtual memory. The desired amount is entered in

the Virtual Memory (KB) box.

The default setting that appears in the Virtual Memory box is the one

recommended by the printer manufacturer. The default value is adequate

in most cases. However, when a document uses a large number of

TrueType or soft fonts, it may be useful to reduce the virtual memory

setting so that the printer's memory is cleared more often. This helps

to prevent the printer's memory from being overloaded with unused font

information.

The Clear Memory Per Page option performs a similar function. With

this option, the printer's memory is cleared after each page is

printed, and the fonts are downloaded to the printer again. However,

these settings have only limited effectiveness in dealing with

PostScript printing problems.

You can determine the actual amount of RAM memory (that is, "virtual

memory") on a PostScript printer by printing the TESTPS.TXT file in

the WINDOWS directory. Adding more physical RAM to the printer will

allow you to increase the maximum effective value in the Virtual

Memory box.

Sources of Documentation

------------------------

Although page 334 of the "Microsoft Windows Resource Kit" guide for

operating system version 3.1 implies that more details exist

concerning virtual printer memory in chapter 4 ("Troubleshooting") of

the "Getting Started with Microsoft Windows" guide, no additional

information specific to printer virtual memory exists there.

Nonetheless, the "To change a PostScript printer's options" section on

page 84 of the "Getting Started with Microsoft Windows" guide does

provide information about the Clear Memory Per Page check box. Other

information about virtual memory is found by choosing the Help button

or by pressing F1 while the insertion point is in the Virtual Memory

settings box.

REFERENCES

==========

"PostScript Language Reference Manual," Adobe Systems Inc., pages

18-19, 45-46, Addison-Wesley, 1990

"Microsoft Windows Resource Kit" for Windows version 3.1, page 334

"Getting Started with Microsoft Windows," version 3.1, page 84

HELP.TXT, Windows version 3.1

Additional reference words: vertial vertual random access memory

printing fonts post-script post script


WW0517: Epson Printer Drivers Available

Article ID: Q86520

-----------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

-----------------------------------------------------------------

Microsoft has an Application Note titled "WW0517: Epson Printer Drivers"

that contains Epson printer drivers to be used with Windows version 3.0.

These drivers support the Epson ActionLaser II, EPL-4000, and EPS-7000

printers.

You can obtain this Application Note from the following sources:

 - CompuServe, GEnie, and Microsoft OnLine

 - Microsoft Download Service (MSDL)

 - The Internet (Microsoft anonymous ftp server)

 - Microsoft Product Support Services

For complete information, see the "To Obtain This Application Note"

section at the end of this article.

THE TEXT OF WW0517

==================

======================================================================

    Microsoft Product Support Services Application Note (Text File)

                     WW0517: Epson Printer Drivers

======================================================================

                                                   Revision Date: 2/92

                                                         Disk Included

The following information applies to Microsoft Windows version 3.0.

 --------------------------------------------------------------------

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |

| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |

| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |

| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO    |

| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A     |

| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |

| accuracy and the use of this Application Note. This Application    |

| Note may be copied and distributed subject to the following        |

| conditions: 1) All text must be copied without modification and    |

| all pages must be included; 2) If software is included, all files  |

| on the disk(s) must be copied without modification [the MS-DOS(R)  |

| utility DISKCOPY is appropriate for this purpose]; 3) All          |

| components of this Application Note must be distributed together;  |

| and 4) This Application Note may not be distributed for profit.    |

|                                                                    |

| Copyright 1992 Microsoft Corporation. All Rights Reserved.         |

| Microsoft, MS-DOS, and the Microsoft logo are registered           |

| trademarks and Windows is a trademark of Microsoft Corporation.    |

 --------------------------------------------------------------------

The enclosed WW0517 disk contains Epson printer drivers to be used

with Windows version 3.0. These drivers support the Epson ActionLaser

II, EPL-4000, and EPS-7000 printers.

The following files are contained on the enclosed WW0517 disk:

   DINSTALL.EXE

   EPSONLZR.DRV

   EPSONLZR.INF

   FINSTALL.DLL

   FINSTALL.HLP

   README.TXT

   UNIDRV.DLL

   UNIDRV.HLP

Installing the Epson Printer Drivers

------------------------------------

Included on this disk is a program called DINSTALL. It will search all

the directories listed in the PATH statement in your AUTOEXEC.BAT file

for earlier versions of the printer driver and ask if you want to

delete the old driver and replace it with the updated printer driver.

To run DINSTALL, do the following:

1. Start Windows 3.0 if it is not already running.

2. Insert the enclosed WW0517 disk in the appropriate floppy disk

   drive.

3. From Program Manager's File menu, choose Run.

4. In the Command Line box of the Run dialog box, type the path to

   DINSTALL.EXE on the floppy disk. For example, if the WW0517 disk is

   in drive A, type the following:  "a:\dinstall" (without the

   quotation marks). Choose the OK button.

5. This will load DINSTALL and bring up a Driver Install window. Using

   the mouse or keyboard, select the driver that you want to install

   and then choose the Install button.

6. If DINSTALL finds earlier versions of the driver, it will ask if

   you want to delete the old Epson drivers. Choose the Yes button to

   delete them. The old drivers will then be deleted and replaced with

   the updated printer drivers.

7. A DINSTALL Info dialog box will appear with the status of the new

   driver when the installation is complete. Choose the OK button to

   remove the dialog box and then choose the Exit button to leave the

   installation program.

The driver is now installed and you can configure it by choosing the

Printers icon from the Control Panel. For more information on

configuring printers for use with Windows, refer to pages 163-176 of

your version 3.0 "Microsoft Windows User's Guide."

If DINSTALL does not work, you can install the drivers manually. For

information on installing the drivers manually, please read the

README.TXT file on the enclosed WW0517 disk.

--------------------------------------------------------------------

TO OBTAIN THIS APPLICATION NOTE

===============================

 - On CompuServe, GEnie, and Microsoft OnLine, Application Notes

   are located in the Microsoft Software Library. You can find

   WW0517 in the Software Library by searching on the word WW0517,

   the Q number of this article, or S13540. WW0517 is a compressed,

   self-extracting file. After you download WW0517, run it to

   extract the file(s) it contains.

 - Application Notes are available by modem from the Microsoft

   Download Service (MSDL), which you can reach by calling (206)

   936-6735. This service is available 24 hours a day, 7 days a week.

   The highest download speed available is 14,400 bits per second (bps).

   For more information about using the MSDL, call (800) 936-4200 and

   follow the prompts. To obtain WW0517, download WW0517.EXE.

   WW0517.EXE is a compressed, self-extracting file. After you

   download WW0517, run it to extract the file(s) it contains.

 - On the Internet, Application Notes are located on the Microsoft

   anonymous ftp server, which you can reach by typing "ftp

   ftp.microsoft.com" (without the quotation marks) at the ">" command

   prompt.

 - If you are unable to access the source(s) listed above, you can

   have this Application Note mailed or faxed to you by calling

   Microsoft Product Support Services Monday through Friday, 6:00 A.M.

   to 6:00 P.M. Pacific time at (206) 637-7098. If you are outside the

   United States, contact the Microsoft subsidiary for your area. To

   locate your subsidiary, call Microsoft International Sales Information

   Center at (206) 936-8661.

Additional reference words: 3.00 3.00a


Problems Using 1.0 Version of NDIS 2.0 Network Card Driver

Article ID: Q116109

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows for Workgroups versions 3.1, 3.11

 - Microsoft LAN Manager version 2.2

-------------------------------------------------------------------

SYMPTOMS

========

Microsoft has reproduced the following problems with the 1.0 version of the

NDIS 2.0 network card adapter driver, which ships with the Xircom

Creditcard Ethernet adapter:

 - Periodic disconnection from the network (this causes the failure

   of file copying operations)

 - Slow operation

 - Failure to recognize servers on the network

These problems occur if you are running LAN Manager version 2.2 or Windows

for Workgroups version 3.1 or 3.11.

WORKAROUND

==========

Xircom Technical Support recommends that you use the ODI network card

adapter as a workaround. However, this solution alone does not resolve all

the problems.

Microsoft recommends that you upgrade to the Xircom version 2.13 Flash BIOS

for the Creditcard Ethernet adapter and use version 2.00 of the updated

Xircom NDIS 2.0 driver.

To obtain these upgrades, contact Xircom at (800) 874-4428, or download the

drivers from the Xircom bulletin board service (BBS) at (818) 878-7618.

Additional reference words: wfw wfwg w4wnetwork w4whardware


Cannot Print TrueType Fonts to QMS-PS 410 or 815

Article ID: Q85251

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

If you cannot print TrueType fonts to your QMS-PS 410 or 815 PostScript

printer under Microsoft Windows 3.1, you may need to upgrade your printer's

BIOS. For the QMS-PS 815, the BIOS that supports TrueType fonts is version

2.9 or later. For the QMS-PS 410, the BIOS that supports TrueType fonts is

version 9.4a or later.

Windows 3.1 does not support the use of the QMS-PS 815; however, the QMS-PS

815 can be set up as a QMS-PS 810.

MORE INFORMATION

================

Additional Windows printer description (.WPD) files that can further

customize the Windows 3.1 PostScript driver to match the available

device fonts and paper-handling features of QMS printers are available

from QMS.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.10 win31 true type QMS QMS-410

QMS-815 410 815 QMS-PS 3.11


Unable to Print Text on NEC P5300 Printer

Article ID: Q82115

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

 - Microsoft Excel for Windows, version 3.0

--------------------------------------------------------------------

SUMMARY

=======

The NEC P5300 printer prints graphics but not text if you use the Windows

3.0 printer driver for the NEC 24-Wire Pinwriter family. You can print text

using the Epson LQ-2500/2550 driver for this printer, although it doesn't

provide all the capabilities of the NEC printer.

NEC has developed its own Pinwriter printer driver that includes

support for the P5300. Microsoft has not tested this printer driver.

This information applies to Windows 3.0 and 3.0a and does NOT apply to

later versions of Windows.

MORE INFORMATION

================

NEC has developed a driver (NECPNSER.DRV) version 1.370 that supports

the following NEC printers:

   Pinwriter

   ---------

   P5

   P5XL

   P6

   CP6

   P7

   CP7

   P9XL

   P2200

   P5200

   P5300

   P2200XE

   P6200

   P6300

NEC has tested this driver and the following is a list of known limitations

that are currently being worked on by NEC.

 - Microsoft Excel version 3.0, when Page Setup is chosen from the

   File menu, an unrecoverable application error (UAE) appears and the

   application quits.

 - Courier 12, 15, and 17 pitch cannot be accessed. Only 10 and 20

   pitch are available.

 - In most Windows applications, the left margin is increased by

   approximately 0.25 inch.

 - Pressing the Form Feed button on the printer after printing from

   Windows advances the paper only 8.5 inches instead of 11.

 - When headliner font cards such as Times 18/24 and Helvetica 18/24

   are installed in the driver, the 18- and 24-point sizes may not

   appear in the application font list. This problem occurs only when

   a sheet feeder is installed and Bin 1 or 2 is chosen from the Paper

   Source menu. When Continuous is selected, all font sizes appear in

   the application font menu.

 - In Microsoft Word for Windows and Microsoft Write, text on multipage

   documents moves down approximately 1/16 of an inch on each page.

To obtain the driver, contact NEC's Technical Support, the NEC Information

Center, or download the file from the NEC bulletin board service (BBS).

The NEC Pinwriter is manufactured by a vendor independent of Microsoft; we

make no warranty, implied or otherwise, regarding this product's

performance or reliability.

Additional reference words: 3.00 3.00a 3rdparty 3rd third party


Printing PostScript Takes Longer in Windows 3.1 and WFWG

Article ID: Q95991

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.1

---------------------------------------------------------------

SUMMARY

=======

Microsoft Windows version 3.1 and Windows for Workgroups version 3.1

print to PostScript printers slightly slower than Windows 3.0 does

because they must convert TrueType fonts to Type 1 fonts as the

document is printing. This slowing can be avoided by disabling

TrueType fonts in Control Panel, but it is not recommended.

In addition, Windows 3.1 Print Manager holds the whole print job until

it has all the data. It then sends the job to the printer in the

background.

MORE INFORMATION

================

Windows 3.0 Print Manager does not function as a true print spooler.

In Windows 3.0, part of the print job is sent to Print Manager. After

Print Manager has printed that portion of the print job, it then

returns to Windows to get another piece.

In Windows 3.1 and Windows for Workgroups, you get control of your

machine back more quickly; however, as a trade-off, it takes longer to

complete the print job because it is being spooled out in the

background.

Additional reference words: 3.1 3.10 3.11 win31 fast faster print

wfwg prints speed difference


Repeating Image (Ghosting) with the HP LaserJet Printer

Article ID: Q119446

------------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system, versions 3.0, 3.1, 3.11

------------------------------------------------------------------------

SYMPTOMS

========

When you print to a Hewlett-Packard (HP) LaserJet printer, an effect known

as "ghosting" occurs. Ghosting refers to an object or letter that is

repeated several times down the length of a page at even intervals. The

repeated image appears as a light or dark area relative to the surrounding

image.

CAUSE

=====

Ghosting most often occurs when a large black pattern is followed by a fine

gray scale. The condition is caused by residual electrical charges left on

the surface of the electro-photographic (EP) drum or a lack of toner in the

developer region. Ghosting is a condition experienced in one form or

another by all devices that use the electro-photographic (EP) process. Both

the developer and the EP-drum can produce dark or light ghosting.

Both light and dark types of ghosting can be caused by either the developer

or the EP-drum. The circumference of the developer or EP-drum corresponds

to the distance between the repeated images. Therefore, measuring this

distance determines whether the EP-drum or the developer is the cause of

the ghosting.

The most common form of ghosting results from a developer condition known

as developer starvation, which occurs when so much toner has been required

to print the first image that the developer does not have enough time to

pick up enough new toner and charge it sufficiently. Developer starvation

produces light ghosting.

Developer and EP-Drum Measurements

----------------------------------

   EP                 Developer              OPC

   Cartridge          Circumference          Circumference

   -------------------------------------------------------

   EP-S (92292)          50mm                    94mm

   EP-L (92275)          50mm                    94mm

   EP-N (92291)          50mm                    94mm

   EP-E (92298)          50mm                    94mm

   EP-P (92274)          25mm                    76mm

RESOLUTION

==========

To correct this problem, do the following:

1. Use a different pattern. Avoid patterns that use a 50-percent

   gray scale or a "dot-on-dot off" pattern.

2. Make changes to the layout of the page so that gray-scale patterns do

   not follow black areas. If possible, make dark patterns lighter and

   light patterns darker. Print the image in landscape.

3. Experiment with print density and resolution enhancement technology

   (RET) settings.

4. Print a completely black page immediately in front of the page

   that is experiencing the ghosting condition. This black page must be

   part of the same print job so that the printer's gear train does not

   pause between the pages.

5. Check humidity and temperature: Low temperature and humidity can

   exaggerate a ghosting condition. Make sure the printer's environment

   meets the requirements given in the printer's user's manual. Light or

   dark ghosting caused by the developer is HIGHLY affected by

   environmental conditions.

6. Print at 300 dots per inch (dpi).

7. In most cases of light ghosting, changing the toner cartridge does

   not improve the condition. Dark ghosting caused by the EP-drum may

   be corrected by replacing the toner cartridge because the EP-drum or

   charging roller may be damaged.

8. Because ghosting is mainly an issue with the EP process, switching

   LaserJet components and assemblies does not, in most cases, correct

   this condition.

REFERENCES

==========

This information was obtained from the Hewlett-Packard fax system. The

information is provided to HP customers upon request.

The HP products discussed here are manufactured HP, by a vendor independent

of Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.00a 3.11 3.10 laser jet laser-jet ghost

double grey gray scale


Genoa 7900 Driver Causes Video Distortion in Cinemania

Article ID: Q96057

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Cinemania for Windows, 1992 edition

-------------------------------------------------------------------

SYMPTOMS

========

If you use the MMTLLO.DRV video driver (dated 6/23/92) supplied by Genoa

for their model 7000 and 7900 video cards, some black and white photos in

the Microsoft Cinemania gallery may appear blotchy or poorly defined. This

also happens when you use the MMTLLO.DRV or other Genoa video drivers

supplied with cards marketed by other companies.

WORKAROUND

==========

The Genoa video card (and other cards that use Genoa drivers) contain

the Tseng Labs ET4000 chip set. As a result, you can use the Tseng

Labs ET4000 video drivers supplied in the Microsoft Windows Driver

Library (WDL). These drivers offer the same resolution choices but do

not cause display distortions in Cinemania.

MORE INFORMATION

================

For information about obtaining the WDL, query on the following words

in the Microsoft Knowledge Base:

   obtain and msdl and information and wdl.txt

The Genoa and Tseng Labs products included here are manufactured by

vendors independent of Microsoft; we make no warranty, implied or

otherwise, regarding these products' performance or reliability.

Additional reference words: 3.00 3.10 resolution bad distorted poor

fuzzy


GENLIB.DLL May Cause GP Faults in Windows 3.1

Article ID: Q90069

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

---------------------------------------------------------------------

SUMMARY

=======

If you use a Microsoft Windows 3.0 printer driver that uses the GENLIB.DLL

file, general protection (GP) faults or Divide Overflow messages may occur

in Windows 3.1 when you print from a Windows-based application.

The default number of copies for printing may intermittently change to as

high as several thousand.

RESOLUTION

==========

To correct the problem, delete the old GENLIB.DLL file and the

corresponding driver (.DRV) file and install a Windows 3.1 printer

driver by using the Control Panel, Printers option.

MORE INFORMATION

================

The GENLIB.DLL file was only included in the Supplemental Driver

Library for Windows 3.0 and was used with the following printers:

   Brother 9 Pin           7152    9/20/90

   Brother 24 Pin          12528   9/20/90

   Canon BJ-10e            4976    9/20/90

   Canon BJ-130 series     6496    9/20/90

   Star Micronics 9 Pin    10752   9/20/90

   Star Micronics 24 Pin   26656   9/20/90

The GENLIB.DLL file is dated 9/20/90 and has a size of 65792 bytes.

GENLIB.DLL is not used with any printers in Windows 3.1.

New printer drivers are included with Windows 3.1 for these printers.

Additional reference words: gpf 3.10 win31 3.11


Cannot Print Wider Than 8.5 Inches on Panasonic KX-P1624

Article ID: Q93178

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, and 2.0c

 - Microsoft Excel for Windows, versions 3.0 and 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

The Panasonic KX-P1624 printer may truncate printing at 8.5 inches

when you print to paper sizes wider than 8.5 inches, such as Ledger

(11 X 17) or U.S. Fanfold, using the PANASON24.DRV or the EPSON24.DRV

printer drivers with Microsoft Windows.

CAUSE

=====

This happens because, by default, the Panasonic KX-P1624 is set to 8.5-inch

wide paper.

WORKAROUND

==========

To override this default, change the settings on the front panel of the

printer as follows:

1. Turn the printer on while holding down the Function button.

2. Press the Row button repeatedly until the first and second row

   indicator lights are blinking and the third indicator light is off.

3. Press the Column button repeatedly until only the first column

   indicator light is lit.

4. Press the Set button. The first column indicator light should now

   be blinking.

5. Press the Function button again to return to normal printing mode.

MORE INFORMATION

================

When you print an 8.5-inch page from a Windows-based application or an

application that uses a printer driver, you can leave the printer in

the above configuration because the application handles the margins.

However, if you print directly from the MS-DOS command prompt or from

a text-based program that does not use a printer driver, you must

change the printer back to the default settings to avoid printing off

the right edge of the paper.

REFERENCES

==========

"Panasonic KX-P1624 Operator's Manual," "Initial Setup Mode" section

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

3.00 4.00 3.10 w4wprint kxp1624 kxp 1624 format page setup source 3.11


DataProducts LZR 650 Printer Problem with Windows

Article ID: Q90192

---------------------------------------------------------------------

The following information applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

---------------------------------------------------------------------

SUMMARY

=======

According to DataProducts, the DataProducts LZR 650 printers have printing

problems when used with Microsoft Windows 3.1. The problem is in the

circuit card, which can be upgraded by contacting DataProducts.

This problem does not occur with Windows 3.0.

MORE INFORMATION

=================

Although the DataProducts LZR 650 can emulate the Hewlett-Packard (HP)

LaserJet Series II, or the Epson FX-80, or the IBM Graphics Printers, these

emulations are not workarounds for the printing problem. The only

workaround is to upgrade the circuit card.

The DataProducts LZR 650 is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 3.10 lzr650 win31 data products 3.11


Sending a Binary File to a Printer

Article ID: Q99690

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

When you print a document to a file in Microsoft Windows and then copy the

file to the printer port from MS-DOS, you must use the /B parameter to

ensure the file is printed correctly. (The /B parameter copies in

binary form.) To do this, use the following steps:

1. In Windows, print the document to a file.

2. Exit to MS-DOS. At the MS-DOS command prompt, type the following

      copy <filename.ext> lpt1: /b

   where <filename.ext> is the file you want to print.

You can use this same procedure when printing to a printer that is not

connected to the computer. Print the document to a file and save it on

a floppy disk. Take the disk to a computer connected to the printer,

then copy the file to the port.

MORE INFORMATION

================

Dot-Matrix Printers

-------------------

Using the standard MS-DOS PRINT command is not recommended because

Windows places dot-matrix printers in graphics mode during printing.

The print output file you create is a binary file with graphics

information. If you use the PRINT command, the printer is not switched

to graphics mode; therefore, the file may not print correctly.

Laser Printers

--------------

When you print to a laser printer, you may need to press the Form Feed

key after the printer has received the print job; otherwise, the

printer may not eject the paper.

Windows Printing System (WPS)

-----------------------------

WPS files are device and configuration (model and memory) specific.

For example, if you use the WPS to print to a file when the WPS is

configured for a Hewlett-Packard (HP) LaserJet II with 3 megabytes

(MB) of memory, you must print the file to an HP LaserJet II with 3 MB

of memory. If any other printer type or configuration is used, the

print job may not print due to differences in processor speed and

memory configuration inside the printer.

For more information on the COPY command, refer the MS-DOS "User's

Guide."

Additional reference words: 1.00 3.00 3.00a 3.10 3.11 WPS DOS


Problem Printing with Windows on IBM ProPrinter X24e/XL24e

Article ID: Q72353

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you print from Microsoft Windows to the IBM Proprinter X24e or XL24e,

a white line shows through the printed characters. The white line occurs at

11/16 inch intervals.

CAUSE

=====

You have an old EPROM chip in your printer.

RESOLUTION

==========

To correct this problem, replace the EPROM chip in the printer. This

upgrade is available from IBM. The updated EPROM chip ID number is

49F5263. NOTE: You need to verify that you have the old EPROM.

To verify that an old EPROM is present:

1. Turn off the printer.

2. Make sure that the printer has 8.5-inch or 13-inch paper installed,

   depending upon whether it's a 4207 or a 4208 (narrow or wide

   carriage).

3. Press and hold the ProPark button.

4. Turn the printer back on.

5. When the printer starts printing, release the ProPark button.

6. Power the printer off after it has printed one page.

7. Locate the seven-digit alphanumeric part number in the upper-left

   corner of the printout.

8. If it is NOT 49F5263 and the printer exhibits the "White Line"

   problem, IBM Service can be called to perform the printer update.

MORE INFORMATION

================

This correction will be performed by IBM on-site. Call IBM service and

state that you need "ECA002" for the IBM 4207 or 4208 printer. The service

is provided at no charge. This does NOT apply to the older X24(4207-001)

and XL24(4208-001) printers but ONLY to the X24E and XL24E printers, which

are also called the 4207-002 and 4208-002.

For more information on this subject, query on the following words:

   Proprinter and X24 and XL24E

The product included here is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding the

product's performance or reliability.

Additional reference words: 3.0 3.00 3.0a 3.00a 3.1 3.10 3.11


Houston Instruments Plotter Driver

Article ID: Q94001

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

The following plotters are supported by the Houston Instruments Plotter

Driver for Microsoft Windows:

 - Image Maker

 - DMP 29

 - DMP 40/40/42

 - DMP 51/52 and Multipen 51/52

 - DMP 56A

 - DMP 61/62

 - DMP 161/162

This driver can be obtained from Houston Instruments.

MORE INFORMATION

================

The Houston Instruments product included here is manufactured by a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

Additional reference words: 3.00 3.10 third party 3.00A 3.10


25-In-One! III Cartridge Fonts Don't Print in Windows 3.1

Article ID: Q85270

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a

 - Microsoft Excel for Windows, version 3.0

----------------------------------------------------------------------

SYMPTOMS

========

Pacific Data Products has confirmed that its printer drivers with a file

date earlier than 5/21/92 for the 25-In-One! III cartridge are not

compatible with Microsoft Windows version 3.1 when printing to any of the

following printers:

   Hewlett-Packard (HP) LaserJet Series II

   HP LaserJet Series IIP

   HP LaserJet Series IID

   HP LaserJet Series IIP Plus

If you print a document formatted for a 25-In-One! III cartridge font

to one of these printers, the document will print using the printer's

default internal font.

MORE INFORMATION

================

According to Pacific Data Products, updated printer drivers are

available. These new drivers have a file date of 5/21/92 on the .PCM,

.EXE, and .FON files. The part numbers for these new drivers are as

follows:

   3.5-inch disks           Part No. 017081 (found on disk label)

   5.25-inch disks          Part No. 017089

These new drivers are NOT available from the Microsoft Download

Service. You must contact Pacific Data Products for an updated driver.

WORKAROUNDS

===========

Pacific Data Products offers the following workarounds if you have not

yet received your updated printer drivers:

HP Series IIP and IIP Plus

--------------------------

Select the Series IIIP driver in the Printer Setup dialog box instead

of the HP IIP. All text and graphics should print as expected.

HP Series II - Text-Only documents

----------------------------------

Select the HP Series III driver in the Printer Setup dialog box. All

text should print as expected, but graphics will not print correctly.

TrueType fonts should also print correctly.

HP Series IID - Text-Only documents

-----------------------------------

Select the HP IIID driver in the Printer Setup dialog box. All text

should print as expected, but graphics will not print correctly.

TrueType fonts should also print correctly.

HP Series II or IID - Text AND Graphics

---------------------------------------

If you need to print text and graphics on your HP LaserJet Series II

or IID printer, call Pacific Data Products for detailed workaround

instructions.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 2.00 2.00a Win31 25-in-1 w4wprint w4wfont

ttf 3.10 3.11 3rdparty


PostScript EPS Files Are Device Independent

Article ID: Q93206

---------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

---------------------------------------------------------------

SUMMARY

=======

When you print from Windows to an encapsulated PostScript (EPS) file,

Windows creates a device independent file. EPS files can be imported into

other PostScript files, and aren't designed to be copied to a printer. For

example, you can create a graphic, print it to an EPS file and import that

into another document in a device-independent format.

Most EPS files (including those generated by Windows) print when you copy

them to a printer. However, because these are in device independent format,

device features that may need to be selected differently by the printer

driver for different devices (paper size, paper bin, resolution, and so on)

won't necessarily work when you copy an EPS file to a printer.

MORE INFORMATION

================

If you want to print to a file that can be copied to a printer:

1. Run Control Panel.

2. Select or install the printer driver for the specific printer

   to which you plan to copy the file.

3. Choose the Connect button.

4. Select FILE: from the Ports list box and choose the OK button.

5. Choose the Setup button.

6. Choose the Options button.

7. Select the Printer option.

8. Choose the OK button twice.

When you print, Windows prompts you for the filename. Print to a unique

file (for example OUTPUT.PRN). You can now copy this file to the printer

and your output should be correct.

Additional reference words: kbprint 3.1 3.10 3.11 win31 wfwg


Top Margin Moves Down on Epson and Compatible Printers

Article ID: Q97696

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

When you use the manual feed option to print a multi-page document from

Microsoft Windows to one of the following printers, the top margin creeps

down on each page and the output may contain one or more lines of corrupted

text:

 - Star NX-2430 (using STAR24E.DRV, supplied with Windows version 3.1)

 - Epson 24-pin dot-matrix printers (using EPSON24.DRV version 2.0,

   supplied with Windows version 3.1)

NOTE: If you print in landscape orientation, the left margin increases on

subsequent pages instead of the top margin.

CAUSE

======

This problem is caused by the following two problems in the printer drivers

supplied with Windows version 3.1 (STAR24E.DRV and EPSON24.DRV version

2.0):

 - The unprintable region settings are incorrect for the manual feed

   mode.

 - The drivers fail to instruct Print Manager to prompt you to

   feed a manual page. When the printer goes offline after ejecting a

   page, Print Manager generates an error message. When the error occurs

   in Print Manager, the printer may lose some data, which causes the top

   margin to creep down and may also cause the printer to lose some data

   and print one or more lines of corrupted output.

RESOLUTION

==========

To correct these problems, use the updated Epson 24-pin printer driver

(EP24.EXE, version 2.1), which is available on the Windows Driver Library

(WDL). An updated STAR24E.DRV is not yet available, so you should use the

Epson LQ-860, or Epson LQ 850 printer driver to print on the Star NX-2430

printer.

For information on obtaining the WDL, query on the following words in

the Microsoft Knowledge Base:

   obtain and msdl and information and wdl.txt

The updated Epson 24-pin printer driver prompts you to feed each manual

page so that the margin no longer creeps down and no data is lost as long

as you also do the following:

1. Activate Print Manager. For instructions, see pages 199-200 in

   "Microsoft Windows User's Guide."

2. In Print Manager, choose Always Alert from the Options menu.

If you have problems obtaining precise margin settings, modify the

Options Margins setting in the printer driver. For information on the

Options Margins setting, query on the following words in the Microsoft

Knowledge Base:

   setting and options and margins and unprintable and capability

REFERENCES

==========

"Microsoft Windows User's Guide," version 3.1, pages 199-200, 221-222

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

2.00c 3.00 3.10 4.00 w4wprint


Cannot Print Mixed Orientations on Same Page in Duplex Mode

Article ID: Q88868

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD 6.0a

-------------------------------------------------------------------

SYMPTOMS

========

If you print a page in duplex mode when one page is formatted for landscape

and the other page is formatted for portrait orientation, both pages print

in portrait orientation. This problem occurs when you use the HPPCL5A.DRV

printer driver version 31.3.89 for Microsoft Windows version 3.1 to print

on a Hewlett-Packard (HP) LaserJet Series IIIsi or IIId printer.

If you print a document in duplex mode and each pair of pages is formatted

for the same orientation, the document prints correctly, even if the

document contains both landscape and portrait formatting. The only

situation in which duplex printing fails to print in the correct

orientation is when a pair of pages is not formatted for the same

orientation.

STATUS

======

Microsoft has confirmed this to be a problem with version 31.3.89 of

the HPPCL5A.DRV for Windows version 3.1. We are researching this

problem and will post new information here as it becomes available.

MORE INFORMATION

================

The above problem does not occur when printing to the IIId or IIIsi in

PostScript mode.

Steps to Reproduce Problem

--------------------------

1. Create a new Word for Windows document.

2. From the File menu, choose Print Setup. Select the HP LaserJet

   IIIsi or IIId and choose the Setup button.

3. Choose the Options button. In the Duplex Printing box, select Long

   Edge or Short Edge and choose the OK button three times.

4. Type "Page One Portrait" (without the quotation marks).

5. From the Format menu, choose Page Setup. Select Size and

   Orientation. Select Portrait and choose the OK button.

6. From the Insert menu, choose Break. Select Next Page and choose the

   OK button.

7. Type "Page Two Landscape" (without the quotation marks).

8. From the Format menu, choose Page Setup. Select Size and

   Orientation. Select Landscape in the Orientation box and select

   This Section in the Apply To box. Choose the OK button.

9. Print the document. Note that each page prints in portrait

   orientation.

Additional reference words: 2.00 2.00a 2.00a-CD w4wprint win31 3.10

split wrong different 3.11


Epson EPL-6000 Laser Prints Incorrect Font

Article ID: Q61707

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

If you use downloadable fonts or font cartridges with an Epson EPL-6000

Laser Printer, built-in fonts -- not downloaded fonts or fonts from the

cartridge -- print on the documents.

CAUSE

=====

This is caused by a problem in the printer ROM.

RESOLUTION

==========

Obtain ROM version 9200 or later to correct the problem.

MORE INFORMATION

================

For an updated ROM, contact your local Epson dealer.

To find out what version of ROM your printer has, run the self-test

from the printer's front panel. The ROM version appears on the top of

the self-test printout.

The Epson product included here is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 3.00 win30 epl6000 3rdparty 3.00a 3.10 3.11


How to Disable FaceLift 2.0 in Windows

Article ID: Q85624

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, and 3.1

----------------------------------------------------------------------

SUMMARY

=======

This article outlines methods to turn off, totally disable, or partially

disable version 2.0 of Bitstream FaceLift for Windows.

MORE INFORMATION

================

There are four possible ways to modify the performance of FaceLift 2.0

with Windows 3.0, 3.0a, and 3.1.

To Turn FaceLift Completely Off

-------------------------------

1. Choose the FaceLift icon.

2. Select the On/Off/Disabled button until it says Off.

3. Restart Windows.

FaceLift will not be available for the screen or printer, and the

FaceLift shell drivers for the screen and printer won't load. Any

changes made to the WIN.INI and SYSTEM.INI files when FaceLift was

active are set back to the normal settings (or to the settings prior

to when FaceLift was loaded).

To Disable FaceLift

-------------------

1. Choose the FaceLift icon.

2. Select the Disabled option from the On/Off/Disabled button.

The FaceLift screen and printer drivers are still loaded, but FaceLift

doesn't provide fonts for the screen or printer. The shell drivers

will still be listed in the WIN.INI and SYSTEM.INI files. Windows does

not need to be restarted for these changes to take effect.

To Disable FaceLift for a Certain Printer

-----------------------------------------

1. Choose the FaceLift icon.

2. Choose Printers.

3. Select the printer for which you want to disable FaceLift.

4. Clear the Print With FaceLift check box. If this box isn't

   selected, Windows print jobs go directly to the Windows printer

   driver. The FaceLift fonts will not be available for a printer if

   this box is cleared.

   Disabling FaceLift for a certain printer may be helpful in

   determining if there is a conflict between FaceLift and the printer

   driver. You do not need to restart Windows after exiting FaceLift.

To Manually Disable FaceLift

----------------------------

FaceLift's installation program modifies the SYSTEM.INI and the

WIN.INI files. To manually disable FaceLift, you must use a text

editor, such as Notepad, to change the following entries in these

files:

SYSTEM.INI

----------

Change the following entry

   DISPLAY.DRV=SHELLSCR.DRV

to

   DISPLAY.DRV=system display

where "system display" is your display driver. To determine what your

display driver is, see the DISPLAY.ORG= entry, which indicates what

the "original" display driver was before FaceLift modified the

DISPLAY.DRV= entry.

Change the following entry

   DISPLAY.ORG=system display

to:

   ;DISPLAY.ORG=system display

NOTE: The semicolon (;) comments out the line (that is, it causes

Windows to ignore the line).

WIN.INI

-------

The section named [TYPEFACES] should be commented out with semicolons.

For example:

   ;[Typefaces]

   ;Active=1

   ;CacheFonts=8

   ;...and so on

   ;BTFont1=c:\BTFONTS\CE0630.TDF,C:\BTFONTS\BX000630.SPD

   ;...and so on

For more information on FaceLift, call Bitstream Technical Support.

FaceLift is manufactured by Bitstream, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 3.10 Face lift Fonts win31 unchecked

checked 3.11


LPT Port Problems Printing on a PS/1 or PS/2

Article ID: Q108447

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

-------------------------------------------------------------------

SYMPTOMS

========

When you install the Windows Printing System (WPS) on an IBM PS/1 or PS/2

machine, the following problems may occur:

 - The machine may appear to hang while the error "Searching for Local

   Printers" appears, or you may receive an error message saying that the

   "Installation Program could not find a local printer to automatically

   install."

   -or-

 - When you print to the IBM PS/1 or PS/2 using the WPS, the print job

   appears in Print Manager for a short time and then disappears. Printing

   never occurs.

CAUSE

=====

IBM PS/1 and PS/2 machines have the ability to automatically turn the

parallel port on and off without warning. This switching interferes with

WPS operability.

WORKAROUND

==========

To work around this problem, you must set the Arbitration Level setting to

[disabled]. To do this, call IBM Technical Support at (800) 772-2227 for

assistance.

MORE INFORMATION

================

PS/1 and PS/2 computers are manufactured IBM, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: wps 3.10 3.11 1.00 WFW WFWG WPS Model Hewlett

Packard Install Installing


Printing Problems on an Okidata ML 380 Under Windows 3.1

Article ID: Q84260

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you print to the Okidata ML 380 from Microsoft Windows version 3.1,

the printer stops on the last line printed and does not eject the page.

RESOLUTION

==========

This is by design. The printer behaves similarly when you print from the MS-

DOS command prompt.

If this behavior is not acceptable, you can use the Epson LQ-2550

emulation and the LQ-2550 printer driver. This causes the last page to

eject after the last line is printed.

MORE INFORMATION

================

If an extra page is ejected after the print job is finished, make sure you

have the correct Paper Feed option selected for your printer setup. If you

have Tractor selected when you are using cut-sheet paper, an extra sheet is

ejected after the print job is finished. To change the paper source:

1. Run Control Panel.

2. Select the Okidata printer driver you want to configure from the

   Installed Printers list box.

3. Choose the Setup button.

4. From the Paper Source list box, select the correct option for your

   printer configuration.

5. Choose the OK button to save the changes.

Additional reference words: 3.10 Microline


Cannot Print Lines in Excel with Daisywheel Printer Driver

Article ID: Q94144

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Excel for Windows, versions 3.0, 4.0

-------------------------------------------------------------------

SYMPTOMS

========

The Generic Text-Only (or daisywheel) printer driver (TTY.DRV) cannot print

lines you create in Microsoft Excel using the drawing tools on the Drawing

tool bar.

CAUSE

=====

The Generic Text-Only printer driver does not support the printing of

graphics, so it cannot print the lines you draw in Excel because they are

graphic images.

Additional reference words: 3.00 4.00 lineprint line print tool bar

border borders linedraw draw diablo 630 3.10 daisy wheel 3.10 3.11


Can't Print from MS-DOS-Based WordPerfect with FaceLift

Article ID: Q94382

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.1

--------------------------------------------------------------------

SYMPTOMS

========

If you are using Bitstream FaceLift with MS-DOS-based WordPerfect

under Windows for Workgroups 3.1, you may not be able to print.

CAUSE

=====

This problem is caused by FaceLift and Windows for Workgroups both

actively monitoring the parallel port (LPT1).

WORKAROUND

==========

To correct this problem, you can configure FaceLift to monitor LPT2 and

redirect its output to LPT1.

MORE INFORMATION

================

FaceLift and WordPerfect are manufactured by Bitstream and WordPerfect,

respectively, vendors independent of Microsoft; we make no warranty,

implied or otherwise, regarding these products' performance or reliability.

Additional reference words: wfw wfwg 3.10 word perfect face lift 3rdparty


TrueType and Graphics on HP LaserJet Printers

Article ID: Q82798

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

Under the Microsoft Windows version 3.1, mixing TrueType (TT) fonts and

graphics objects on the Hewlett-Packard (HP) LaserJet printer can cause

inconsistent results (that is, not true WYSIWYG). To get the printout to

match the screen, turn on Print TrueType As Graphics in the Printers Setup

dialog box.

MORE INFORMATION

================

TT characters are downloaded to the HP LaserJet II and III series of

printers by default and are treated as device fonts. This dramatically

increases the speed of printing but can cause the printed output to

not match the screen display in certain situations.

In the most common situation, an opaque graphics object overlays TT

text in the document; on the screen the TT font does not show through

the object, but on the printout, it does. Another related problem

concerns printing white TT fonts on a shaded background; the HP

LaserJet II series of printers can't do this, but the HP III series

can. Turning on Print TrueType as Graphics in the Printer Setup dialog

box corrects both of these problems but the print job takes longer to

complete.

Additional reference words: 3.10 True Type win31 3.11


Using HPPCL5E.DRV to Print from HP4 MP Tray Versus Manual Feed

Article ID: Q94885

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SUMMARY

=======

When you use the Hewlett-Packard (HP) LaserJet 4/4M printer driver

(HPPCL5E.DRV) version 31.1.03 for Windows version 3.1, you can select

either MultiPurpose (MP) Tray or Manual Feed for the Paper Source

option. The printer behaves differently depending on which source you

select.

MORE INFORMATION

================

If you select MP Tray for the Paper Source, the LaserJet 4 first

checks to see if there is any paper in the MP Tray. If there is paper

in the tray, the printer pulls the paper from the MP Tray; if not, it

pulls the paper from the Default Tray. The printer does not prompt you

to insert more paper if you have the MP Tray selected as the Paper

Source.

If you select Manual Feed for the Paper Source, the LaserJet 4 pauses

before it prints the page, prompting you to insert paper in the MP

Tray with the message "MF Feed Letter." Insert the paper and press the

Online button on the printer to print the page.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.00 3.10 4.00

w4wprint w4wlaserjet lj4 hp4 hpiv hp iv laserjet4


Apple LaserWriter Specifications

Article ID: Q82099

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The following are the specifications for the Apple LaserWriter printer:

RAM:        1.5 megabytes (MB)

ROM:        .5 MB

CPU:        MC68000 (11.16 megahertz)

Ports:      D25:RS-232c, D9:RS-422/AppleTalk

Dpi:        300

Speed:      Maximum of eight pages per minute. Throughput depends on

            complexity of job.

Fonts:      Times, Helvetica, Courier, Symbol

Protocols:  PostScript, Diablo 630

Print Area: Letter: 8.0 inches x 10.78 inches

                    Top and bottom minimum margin: .06 inch

                    Left and right minimum margin: .25 inch

            Legal:  6.75 inches x 12.84 inches

                    Top and bottom minimum margin: .58 inch

                    Left and right minimum margin: .53 inch

The Apple LaserWriter Plus printer has the same specifications, except

for the following:

ROM:        1 MB

Fonts:      Times, Helvetica, Helvetica Narrow, Courier, Symbol,

            Palatino ITC Avant Garde Gothic, ITC Bookman, New Century

            Schoolbook, ITC Zapf Chancery, ITC Zapf Dingbats

MORE INFORMATION

================

For more information about these printers, contact Apple Computer.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.00a 3.10 3.0 3.0a 3.1 3.11


Fujitsu Color Printer Drivers Available from Fujitsu

Article ID: Q81404

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------

SUMMARY

=======

Fujitsu has confirmed that the original printer driver for their DL

3400 24-pin dot-matrix printer did not support color printing. Fujitsu

has reported that new drivers available from them have corrected this

problem.

MORE INFORMATION

================

This driver is part of a new drivers package for use in Windows version 3.0

and other applications (for example, Word for MS-DOS version 5.0, Works for

MS-DOS 2.x, and Windows 2.x). New drivers for their 24-pin printer line as

well as their laser printers are included.

The drivers can be obtained from Fujitsu.

The product included here is manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

product's performance or reliability.

Additional reference words: 3.00 3.0 KBPrint windrvr


Incorrect Settings for Apple LaserWriterII NTX Result in Error

Article ID: Q81231

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

Incorrect settings for the Apple Laserwriter II NTX may result in

errors when you try to print.

The error "Offending command" may appear when printing from Windows

Paint or Windows Write if the printer is set to interactive mode. The

printer reboots if you try to print graphics files from Microsoft Word

versions 5.0 and 5.5 when the printer is in interactive mode.

MORE INFORMATION

================

To print without having these errors, set the printer to batch mode by

placing DIP switch #4 in the up position. Also, the printer should be

operating in its PostScript mode while using Windows. This is done by

setting DIP switch 3 in the up position. For more information on

setting the LaserWriter II NTX to batch mode, consult the Apple

LaserWriter II NTX manual.

With the printer in interactive mode, additional virtual memory for

the printer is required to print graphics images. When the available

virtual memory is exhausted, the printer reboots. Rather than adding

more memory to the printer, the printer may be set to batch mode.

For further assistance in configuring the Apple LaserWriter II NTX

printer, contact Apple Computer, Inc.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: wdgraphic wdprint wdpscript postscript

5.00 5.50 2.03 2.10 2.11 3.00 3.00a laser writer laser-writer IINTX

2NTX 3.00 3.00A


Using a Sharp JX Printer with Windows 3.1

Article ID: Q78988

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When printing TrueType fonts from Microsoft Windows version 3.1 to a Sharp

JX printer, you may receive the following error message:

   Data Loss Error

WORKAROUND

==========

To work around this problem, configure the printer driver to print TrueType

fonts as graphics:

1. Run Control Panel and choose the Printers icon.

2. Select the HP LaserJet II series printer driver being used.

3. Choose the Setup button.

4. Choose the Options button.

5. Select the Print TrueType As Graphics check box.

6. Choose the OK button twice to save the changes.

MORE INFORMATION

================

There currently is no Windows 3.0 or 3.1 printer driver for the Sharp

JX-9500PS printer.

Sharp Technical Support recommends using the HP LaserJet II as a

primary emulation mode and the Apple LaserWriter as a secondary

emulation.

Sharp JX printers are manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 3.0 3.0a post script ps jx 9500 postscript

non-postscript 9500H


Reasons Why WPS May Print Slower Than HPCL over Networks

Article ID: Q99796

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

---------------------------------------------------------------------

SUMMARY

=======

Printing with the Windows Printing System (WPS) may be slower than

printing with a Printer Control Language (PCL) driver if you are

printing across a network. This is because the communications driver

for a specific network may transfer data slowly from the server to the

printer.

MORE INFORMATION

================

Some networks have very slow communications drivers. This affects the

speed of the data sent to the printer. With a slow communications

driver, the only variable that affects printing speed is the size of

the print job. If you use a PCL driver on some Hewlett-Packard (HP)

LaserJet printers, the files are compressed, which results in smaller

file sizes than with the WPS driver.

PCL job sizes may also be smaller than WPS job sizes (and therefore

provide a printing speed advantage) because the PCL driver doesn't

provide true "what you see is what you get" (WYSIWYG). The PCL driver

translates all Windows GDI graphics commands to PCL commands.

To have WYSIWYG with a PCL driver, enable the Print TrueType As

Graphics option. With this option enabled, the PCL driver loses any

advantages in size and printing speed.

The HP LaserJet II , IIP, and IID printer drivers do not support PCL

compression; therefore, the WPS driver prints faster over networks.

However, the HP LaserJet IIP+ and all the HP LaserJet III printer

drivers use compression for graphics data in PCL mode. Therefore, the

PCL driver may produce smaller file sizes than the WPS driver and

print faster over a network.

NOTE: The WPS driver is faster than the PCL driver if you are printing

to a local printer.

Additional reference words: wps 3.10 3.11 Win31 HPCL HPPCL net work Novell

Banyan vines laser laser jet


Windows Not Running in 386 Enhanced Mode After WPS Setup

Article ID: Q101263

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows operating system versions 3.1, 3.11

--------------------------------------------------------------------

SYMPTOMS

========

When you restart Microsoft Windows 3.1 in 386 enhanced mode after you

install the Microsoft Windows Printing System (WPS) version 1.0, you are

returned to an MS-DOS command prompt.

RESOLUTION

==========

To correct this problem, modify the [386Enh] section of the SYSTEM.INI file

by either inserting a semicolon (;) at the beginning of any third-party

virtual communication driver or at the beginning of the Windows virtual

communication driver (VCD.386) as follows:

   ;DEVICE=VCD.386

The installation of the Windows Printing System places the line

DEVICE=VCD.386 in the [386Enh] section of the SYSTEM.INI file. The purpose

of this driver is to provide serial bidirectional communication for a

Hewlett-Packard (HP) series printer. If the printer requires parallel

communication, then the Windows virtual communication driver may not be

required.

MORE INFORMATION

================

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 1.00 3rdparty com 3.10 3.11


GP Fault or Hourglass (Computer Hangs) Printing Help Topic

Article ID: Q110202

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Word for Windows, version 6.0

 - Microsoft Windows Printing System version 1.0

-------------------------------------------------------------------

SYMPTOMS

========

With Windows Printing System as the Default Printer

---------------------------------------------------

If you choose the Print button in a Help procedure (How To) window in Word

for Windows online Help to print the current Help topic, a general

protection (GP) fault may occur when Windows Printing System (WPS) is the

default printer.

After you exit the GP Fault dialog box, the Help session closes. If you

restart Help, you can choose the Close, Print, Index, and On Top buttons in

the How To window, but nothing happens. You must quit and restart Windows

to regain the functionality of these buttons.

With Generic/Text Only Printer Driver (Version 3.1) as the Default Printer

--------------------------------------------------------------------------

If you choose the Print button in a How To window in Word for Windows

online Help to print the current Help topic, an hourglass pointer appears

and your computer hangs (stops responding) when the Generic/Text Only

printer driver is the default printer.

You must quit and restart Windows (you may need to restart [reboot] your

computer by pressing CTRL+ALT+DEL) to regain any Windows functionality.

With HP DeskJet Printer Driver Version 4.0 as the Default Printer

-----------------------------------------------------------------

A GP fault occurs when you attempt to print from a How To box in Help, if

you are using the Hewlett-Packard DeskJet printer driver version 4.0. The

GP fault occurs in the video driver module.

CAUSE

=====

When either printer driver is the current default printer, the GP fault or

hanging problem occurs if the Help topic contains a graphic image or

bitmap, regardless of whether the graphic is a hot spot or not (a hot spot

is a region that activates another Help topic or action when you click it

with the mouse). The problems do not occur if the Help topic contains no

graphics or bitmaps.

NOTE: This problem is actually larger in scope; it occurs in any secondary

windows (Help procedure windows are secondary windows) that contain bitmaps

or graphic images when you print using either of these two printer drivers.

STATUS

======

We are researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

WORKAROUNDS

===========

Method 1: When you want to print a Help topic that appears in a How To

          window, switch to a different default printer driver before you

          print.

Method 2: Copy the material from the How To window and paste it in a Word

          document, then print the material from Word. There is no Copy

          button or Menu item in the How to window. To copy the contents of

          the How to window to the Clipboard, press CTRL+INS while the How

          to window is active.

          NOTE: Pressing CTRL+C will not work.

REFERENCES

==========

"Microsoft Word User's Guide," version 6.0, pages 16-21

Additional reference words: wm_word

6.00 w4wprint wps win31 1.00 cbt hlp hang

winword hung crash crashed locks locked frozen freezes crashing quit quits

stopped crashes


HP DeskJet 500 Prints Text Lower on Second Page of Report

Article ID: Q110750

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Access versions 1.0, 1.1

---------------------------------------------------------------------

SYMPTOMS

========

When you use the Hewlett-Packard (HP) DeskJet 500 version 2.10 driver, the

first page of a Microsoft Access multi-column report prints correctly, but

all subsequent pages print approximately 1 inch lower on the page. In some

cases, the text also shifts approximately .5 inch to the right.

RESOLUTION

==========

Obtain version 3.10 of the HP DeskJet 550 driver from Hewlett-Packard.

NOTE: Microsoft supports only the black-and-white and version 2.x drivers

for HP DeskJet printers. All color and 3.x drivers are supported by Hewlett-

Packard.

To obtain the latest version of the HP DeskJet series driver

(DESKJETC.DRV), download the file from the Hewlett-Packard forum on

CompuServe (go HPPER), or contact Hewlett-Packard.

STATUS

======

Microsoft has confirmed this to be a problem in Microsoft Access versions

1.0 and 1.1. We are researching this problem and will post new information

here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

================

Steps to Reproduce Problem

--------------------------

1. Open the NWIND sample database and use the Single Column Report Wizard

   to create a new report based on the Customers table.

2. Select the first three fields: Customer ID, Company Name, and Contact

   Name. No sorting is required. Use Executive layout.

3. In Report Design View, select all the report header controls and move

   them to the page header section.

4. Set the report header height to 0 (zero).

5. From the File menu, choose Print Setup, choose the More button, and then

   set the following properties:

      Left Margin: .25 inch

      Right Margin .25 inch

      Items Across: 2

      Same as Detail: Disabled

      Item Layout: Vertical

6. Print the report using the HP DeskJet 500 version 2.10 driver.

The first page of this multi-column report prints correctly; the following

pages print one inch lower and, in some cases, shifted to the right

approximately .5 inch.

The HP products included here are manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 1.00 1.10 3.10 3.11 access hewlett packard


Windows Printing System Does Not Scale Printing in Excel

Article ID: Q113872

-----------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups versions 3.1, 3.11

 - Microsoft Excel for Windows, versions 4.0, 4.0a, 5.0

-----------------------------------------------------------------

To scale Microsoft Excel printouts when you are using the Windows Printing

System, you must select the scaling option from within Microsoft Excel. If

you specify the scaling factor in the Windows Printing System, it has no

effect on the printout.

Selecting any scaling factor other than 100 percent in the Windows Printing

System Setup Options menu has no effect on how Microsoft Excel prints the

worksheet. Selecting the desired scaling factor in the Page Setup dialog

box of Microsoft Excel results in properly scaled print jobs.

Additional reference words: wfw wfwg 1.00 3.10 3.11 scale scaling wps print

printing excel


Font Assistant Window No Longer Visible on Screen

Article ID: Q114412

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft TrueType Font Pack 2

 - Microsoft Office Assistant for Windows, version 1.0

 - Microsoft Word Assistant 1.0

--------------------------------------------------------------------

SYMPTOMS

========

In the Microsoft Font Assistant, when you close the Font Sample area,

the Font Assistant window no longer appears on the screen.

CAUSE

=====

If you move the Font Assistant window to the far-left side on your screen

so that only the Font Sample area is displayed, and you then close the Font

Sample area by pressing CTRL+F, this behavior occurs.

WORKAROUND

==========

To display the Font Assistant window again, do either of the following:

 - Open the Font Sample area again with the following steps:

   1. Press CTRL+ESC to run the Task List.

   2. From the Task List, select Microsoft Font Assistant and choose Switch

      To.

   3. Press CTRL+F to display the Font Sample area. Move the Font Assistant

      window to the desired location on the screen. If the Font Assistant

      window is still not visible, use the following workaround.

   -or-

 - Delete the Font Assistant initialization file as follows:

   1. Exit the Microsoft Font Assistant by using the Task Manager

      (CTRL+ESC) or by exiting Microsoft Windows.

   2. Delete the FAST.INI file from your Windows program directory.

   3. Start the Microsoft Font Assistant again. The Microsoft Font

      Assistant window opens in the default location, near the center of

      the screen.

REFERENCES

==========

For more information about customizing your FAST.INI file, choose the

Search button in Help and type the following:

    Font Sample area, customizing

Additional reference words: 1.00 1.10 w4wother offasst fontasst disappear


Printer Support Changes in Windows 3.0

Article ID: Q58284

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

Microsoft Windows version 3.00 supports approximately 34 more printers

than are supported in versions 2.00, 2.03, 2.10, and 2.11.

MORE INFORMATION

================

The following printers are supported in Windows versions 2.00, 2.03,

2.10, and 2.11, but are not supported in Windows 3.00:

   NEC Pinwriter P2/P3

   Olivetti Cicero PG 301

   Olivetti PG 208 M1

   Toshiba P321

   Toshiba P321 SL

   Toshiba P321 SLC

   Toshiba P341

   Toshiba P341 E

   Toshiba P341 SL

   Toshiba P351 C

   Toshiba P351 SX

   Toshiba P1340

   Toshiba P1350

   Ricoh PC Laser 6000

   Xerox 4020 Color Inkjet

The following printers are not supported in Windows versions 2.00,

2.03, 2.10, and 2.11, but are supported in Windows 3.00:

   Agfa 9000 Series PostScript (PostScript Printer)

   Agfa Compugraphic Genics (PCL/HP LaserJet)

   Canon LBP-8 III

   Canon LBP-4

   Epson DFX-5000 (Epson 9 pin)

   Epson EPL-6000 (PCL/HP LaserJet)

   Epson FX-850/1050 (Epson 9 pin)

   Epson L-750/1000 (Epson 24 pin)

   Epson LQ-2550 (Epson 24 pin)

   Epson LX-810 (Epson 9 pin)

   Epson T-750 (Epson 9 pin)

   Epson T-1000 (Epson 9 pin)

   Hermes 820

   HP DraftPro DXL (HP Plotter)

   HP DraftPro EXL (HP Plotter)

   HP LaserJet IIP (PCL/HP LaserJet)

   HP LaserJet III

   HP PaintJet XL (HP PaintJet Series)

   IBM Laser Printer 4019

   IBM Personal Pageprinter II-030 (PostScript Printer)

   IBM Personal Pageprinter II-031 (PostScript Printer)

   IBM Proprinter III (IBM Proprinters)

   IBM Proprinter X24e/XL24e (IBM Proprinter 24)

   NEC Colormate PS (PostScript Printer)

   NEC Silentwriter LC 860 Plus (PCL/HP LaserJet)

   NEC Silentwriter LC890XL (PostScript Printer)

   Okidata ML192/ML193/ML320/ML321 (Okidata 9 pin)

   Okidata 320 IBM/321 IBM (Okidata 9 pin IBM)

   Olivetti DM 250/400

   Olivetti ETV 5000 (PCL/HP LaserJet)

   Olivetti PG 108 (PCL/HP LaserJet)

   Olivetti PG 303/PG 308 HS (PostScript Printer)

   Olivetti PG 308 HS (PCL/HP LaserJet)

   Olivetti PR 24

   Olivetti TH 760

   QMS ColorScript 100 (PostScript Printer)

   QMS PS-810 (PostScript Printer)

   Toshiba PageLaser 12 (PCL/HP LaserJet)

Additional reference words: 3.0 3.0a 3.00 3.00a


HP Plotter Font Does Not Align Correctly Using HPPLOT.DRV

Article ID: Q96953

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,

   2.0a-CD, 2.0b, 2.0c

 - Microsoft Project for Windows, version 3.0

 - Microsoft Excel for Windows, version 4.0

 - Microsoft PowerPoint for Windows, version 3.0

-------------------------------------------------------------------

SYMPTOMS

========

When you print to a Hewlett-Packard (HP) plotter using the HPPLOT.DRV

printer driver, the resident plotter font may not align correctly.

Symptoms of this problem include misaligned columns of numbers,

misaligned decimal tabs, and inconsistent character spacing.

CAUSE

=====

This happens because the font metrics for the plotter font are

incorrect in HPPLOT.DRV.

MORE INFORMATION

================

This problem affects all plotters supported by HPPLOT.DRV:

   HP 7470A                HP 7475A

   HP 7450A                HP 7580A

   HP 7580B                HP 7585A

   HP 7585B                HP 7586B

   HP ColorPro             HP ColorPro GEC

   HP DraftPro             HP DraftPro DXL

   HP DraftPro EXL         HP DraftMaster I

   HP DraftMaster II       AT&T 435

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 2.00a-CD 2.00b

2.00c 3.00 3.10 4.00 w4wprint misalignment line up vertical 3.11


Buffalo Print Sharing Box Requires Fast Print Disabled

Article ID: Q84967

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

According to Buffalo, Inc., makers of printer peripherals, the Buffalo,

Inc., print sharing boxes work with Microsoft Windows version 3.1 if Fast

Printing Direct To Port is disabled.

For more information about print sharing boxes or devices, query on

the following words in the Microsoft Knowledge Base:

   windows and 3.1 and tshoot and print and sharing

MORE INFORMATION

================

Steps to Disable Fast Printing

------------------------------

1. Run Control Panel and choose the Printers icon.

2. Choose the Connect button.

3. Clear the Fast Printing Direct To Port box.

The Buffalo, Inc., product included here is manufactured by a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Additional reference words: 3.10 3.11


QMS-PS 815 Requires Firmware Update to Print TrueType Fonts

Article ID: Q85081

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

Under Microsoft Windows version 3.1, TrueType fonts may not print correctly

on a QMS-PS 815 PostScript printer.

RESOLUTION

==========

To correct this problem, you must upgrade the firmware in the printer.

According to QMS, the QMS-PS 815 printer does not print TrueType fonts if

the firmware was created before TrueType was introduced. The latest version

of the firmware for the QMS-PS 815 is 2.9. The firmware on this printer

consists of five chips.

Additional reference words: 3.10 pscript True Type TT QMS PS post 3.11

script firm ware


Graphs with TrueType Fonts Print Incorrectly on HP DeskJet 500

Article ID: Q91665

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b

 - Microsoft Excel for Windows, versions 4.0, 4.0a

---------------------------------------------------------------------

SUMMARY

=======

When you print to a Hewlett-Packard (HP) DeskJet 500 printer using the

HPDSKJET.DRV printer driver version 1.1 or 1.2 for Microsoft Windows

version 3.1, graphs that contain TrueType font formatting may print

incorrectly. This problem occurs in graphs created in Microsoft Graph

and charts created in Microsoft Excel for Windows.

MORE INFORMATION

================

If you set the resolution in the printer driver to 300 dots per inch

(dpi), the TrueType fonts in the printed chart or graph appear to be

overlaid with a bar code. If you set the resolution to 150 dpi, no bar

codes appear, but the printed fonts are the wrong size and of low

quality.

Microsoft has confirmed this to be a problem with the HP DeskJet

printer driver (HPDSKJET.DRV) versions 1.1 and 1.2. The problem was

corrected in the HP DeskJet printer driver version 2.0, which is

supplied with Microsoft Windows for Workgroups version 3.1. The

Windows Driver Library (WDL) also contains version 2.0 of the HP

DeskJet printer driver. If you have a modem, you can download the WDL

from the Microsoft Download Service (MSDL) at (206) 936-6735.

Additional reference words: wfw wfwg 2.00 2.00a 2.00a-CD 2.00b w4wprint

w4wlaserjet hpdj 3.00 4.00 3.10


Panasonic KX-P4420 May Not Print Large Documents

Article ID: Q93148

----------------------------------------------------------------------

The following information applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

If you use the Panasonic KX-P4420 laser printer with a third-party memory

board, you may experience problems printing large print jobs from Microsoft

Windows version 3.1.

Microsoft Word for Windows, Aldus PageMaker, and Microsoft Windows Write

may be unable to print more than five pages, and graphics may be printed

partially or not at all.

CAUSE

=====

This behavior may be caused by an incorrect jumper setting on a third-party

memory expansion board installed on the printer. In this case, there is no

indication of an error from the printer, and the printer memory appears to

be used normally by the Windows printer driver. However, the printer cannot

actually use the memory, and large print jobs cause the printer to jam.

WORKAROUND

==========

Remove the memory board from the printer. This should allow the large

documents to print normally. This may also help determine if the memory

board is the source of the problem.

For instructions on removing the memory board, contact your memory board

manufacturer.

MORE INFORMATION

================

For more information, call Panasonic Technical Support.

The products included here are manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.10 win31 kxp4420 kxp-4420 kxp 4420 kx p4420 k

x p 4420 3rdParty 3.11


NEC Silentwriter 95 Shows Apple LaserWriter in Print Setup

Article ID: Q84879

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

After installing the NEC Silentwriter 95 printer driver for Microsoft

Windows from the disks provided by NEC or from the files downloaded from

the NEC Technologies bulletin board (BBS), the driver may not be accessible

when you choose the Printers icon in the Windows Control Panel. Instead,

when you select the NEC Silentwriter 95 and choose the Setup button, the

Apple Laserwriter printer driver appears.

CAUSE

=====

This problem is due to an error in the OEMSETUP.INF file provided with

the NEC drivers.

RESOLUTION

==========

NEC has corrected this problem. You can obtain updated printer driver files

from NEC. Ask for the "Windows 3.1 Printers Support Disk."

Alternatively, you can resolve the error in the OEMSETUP.INF file. The

following information, obtained from the NEC Technologies BBS,

describes how to correct the problem:

1. Run Notepad.

2. Insert your original PostScript Printer Support Kit disk into drive

   A (or B).

3. From the Notepad File menu, choose Open.

4. Type the filename

      A:\\OEMSETUP.INF

   (type B instead of A if you are using drive B) and choose the OK

   button. The file will appear in Notepad.

5. Look for the line with "Silentwriter 95" and add the version

   "v2010.121" (without the quotation marks) to the end of the

   printer's name. For example, Silentwriter 95 should now read:

      Silentwriter 95 v2010.121

6. Save the file and quit Notepad.

7. Run Control Panel and install the printer using the original

   instructions within the PostScript Printer Support Kit.

After installation, the correct printer dialog box appears when you select

the Silentwriter 95.

MORE INFORMATION

================

The NEC products included here are manufactured by vendors independent

of Microsoft; we make no warranty, implied or otherwise, regarding

these products' performance or reliability.

Additional reference words: w4wprint  wrong postscript 3.10 3.11


Toshiba P351 Printer Is Slow and Has Uneven Output

Article ID: Q85281

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you print from Microsoft Windows operating system version 3.1 to

a Toshiba P351 printer, the output may be slower in Windows than when

you print from MS-DOS, and uneven output may occur when graphics or

TrueType fonts are printed. These problems occur with version 1.1 of

the printer driver.

STATUS

======

Microsoft has confirmed this to be a problem in version 1.1 of the

P351 printer driver. We are researching this problem and will post new

information here as it becomes available.

Additional reference words: 3.10 p 351 p-351 P351SX.EXE true type 3.11


Using Hewlett-Packard Intellifont with Windows 3.1

Article ID: Q87513

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

This article discusses using Hewlett-Packard (HP) Intellifont version

1.01 with Microsoft Windows. Intellifont is an HP font package for HP

LaserJet III series and DeskJet 500 printers. This article discusses

the following issues:

 - Intellifont Installs the Wrong Printer Driver

 - HP Intellifont fonts do not rotate with Windows 3.1

 - HP Intellifont does not work on a 286 computer

 - Italic Font Problems in Ami Pro

 - General Information

MORE INFORMATION

================

Intellifont Installs the Wrong Printer Driver

---------------------------------------------

If HP Intellifont is installed after Windows 3.1, it installs an

earlier version of the HP III printer driver HPPCL5A.DRV. Windows 3.1

ships with and requires version 3.89.

To correct this problem:

1. From the File Manager window, delete the current HP III printer

   driver (HPPCL5A.DRV) from the WINDOWS\SYSTEM directory.

2. From the Control Panel window, choose the Printers icon.

3. Select the existing HP LaserJet III driver from the list of

   Installed Printers.

4. Choose the Remove button.

5. Choose the Yes button.

6. Choose the Add button.

7. From List Of Printers, select HP LaserJet III.

8. Choose the Install button.

HP Intellifont fonts do not rotate with Windows 3.1

---------------------------------------------------

There is no solution to this problem. These fonts cannot be rotated

with Windows 3.1. The only option is to use TrueType fonts.

HP Intellifont does not work on a 286 computer

----------------------------------------------

When upgrading a Windows 3.0 installation, on a 286 computer with

Intellifont installed, Setup will exit to MS-DOS without clearing the

screen. You will need to restart the computer to return to  MS-DOS. If

the upgrade is attempted again, Windows displays the following error

message:

   SETUP Could not load USER.EXE

Hewlett-Packard (HP) and Agfa are aware of this problem. The only

workaround to this situation is to edit the SYSTEM.INI file and

reinstall Windows 3.1. You will be able to use TrueType fonts with

Windows 3.1, but you will not be able to use your Intellifonts on a

286 machine. If the following changes are made to the SYSTEM.INI

file's [boot] section, you should be able to finish upgrading to

Windows 3.1.

1. Edit the SYSTEM.INI's [boot] section with an ASCII text editor.

2. Comment out the following lines by placing a semicolon (;) at

   the front of the lines:

      display.drv=ifw.drv

      chain_display.drv=vga.drv

   For example:

      ;display.drv=ifw.drv

      ;chain_display.drv=vga.drv

3. Add the following line:

      display.drv=vga.drv

You should now be able to successfully upgrade to Windows 3.1, but you

will not be able to use Intellifont any longer.

Italic Font Problems in Ami Pro

-------------------------------

Intellifont screen fonts cannot be correctly italicized on screen in

Samna's Ami Professional word processor under the Microsoft Windows.

When you try to italicize some text, the screen does not display the

text correctly even though the text prints out in italics.

To correct the italicized characters on the screen, choose View

Preferences from the View menu, and clear the Display As Printed check

box.

General Information

-------------------

Application name:   HP Intellifont

Manufacturer:       Hewlett-Packard

Application type:   Font utility

RAM required:       1 MB

Disk space needed:  1 MB

Changes to Windows files:

   SYSTEM.INI:

   [boot]

   display.drv=IFW.DRV

   CHAIN_DISPLAY.DRV=vga.drv

   WIN.INI

   [Intellifont]

   SupportFiles=c:[path]\hpifont

   ifwstatus=1

   FontSUmUpdt=0

Files and directories placed somewhere other than the application's

own directory:

   Windows program directory:

   IFWGUIDE.WRI

   IFW.EXE

   IFW.HLP

   Windows \SYSTEM directory:

   IFW.DRV

   HPPCL5A.DRV

   HPPCL5A.HLP

The HP products included here are manufactured by HP, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 3.10 laser jet lotus 3.11


Epson EPL-7000 Gives C999 Error When Using Landscape Mode

Article ID: Q84637

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1

 - Microsoft Project for Windows, versions 1.0 and 3.0

----------------------------------------------------------------------

SYMPTOMS

========

When printing in landscape mode with version 1.1 of the Epson EPL-7000

driver, which is shipped with Microsoft Windows version 3.1, you may

receive the following error message on the printer:

   Error C999

RESOLUTION

==========

According to Epson Technical Support, the updated driver, version

1.53, which is available in the Microsoft Windows Driver Library

(WDL), corrects this problem.

To temporarily work around this problem, use the EPL-6000 driver.

MORE INFORMATION

================

For a complete listing of the WDL's contents and instructions for

obtaining the WDL, query on "Q82006" in the Microsoft Knowledge Base.

Additional reference words: 3.10 c99 c9999 c99999 EPLZR.EXE


Windows 3.1 EPS Files Do Not Include TIFF Preview

Article ID: Q85738

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

When you print to an encapsulated PostScript (EPS) file from Microsoft

Windows version 3.1 using the PSCRIPT.DRV version 3.5 or 3.51 driver, the

output file does not contain a tagged image file format (TIFF) or Windows

metafile (WMF) preview graphic like those associated with EPS files

produced with Adobe Illustrator or CorelDRAW.

This feature may be included in a future release.

EPS files are device independent, which means they can be imported

into other applications that support EPS files and may be using a

different type of PostScript printer. The version 3.5 and 3.51 Windows

PostScript printer drivers support a Mirror option that flips the

output of the PostScript job so that it is reversed or mirrored, based

upon the printer selected. Therefore, you cannot use the Mirror option

when printing to an EPS file that has been imported into another

document because EPS files are device independent and the Mirror

option is device dependent.

MORE INFORMATION

================

In general, an EPS file is an ASCII text file that contains Adobe page

description language describing a bounding box and the text and/or

graphics within it. An advanced version of the EPS file also contains

a TIFF or WMF graphic used to represent the contents of the EPS file.

The TIFF or WMF file is required to render the picture on devices that

are non-PostScript, such as a display. Without this file, there is no

way for you to see the image before printing it. EPS files that do not

contain these non-PostScript representations cannot support

what-you-see-is-what-you-get (WYSIWYG) functionality because the

images cannot be displayed on screen. This causes a conflict because

many applications offer WYSIWIG functionality.

EPS files cannot be sent directly to a PostScript printer with

reliable results. Instead, first import the EPS file into a document.

Then, from the application, print the file as part of that document.

EPS files cannot be printed to non-PostScript printers. If the EPS

file has an attached TIFF graphic, you may be able to import the TIFF

graphic into your application and then print the TIFF file instead of

the EPS file.

How to Print an EPS File from Windows

-------------------------------------

1. In the Control Panel window, choose the Printers icon.

2. Choose the Setup button, then choose the Options button.

3. Select the Encapsulated PostScript File option button and type a

   filename in the Name box.

Additional reference words: 3.10 windrvr


Epson AP-3250 Printer Emulations

Article ID: Q85961

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The Epson AP-3250 printer is not directly supported by Microsoft

Windows. However, the printer does emulate other Epson printers that are

supported by a Windows printer driver.

MORE INFORMATION

================

For the Epson AP-3250, Epson recommends emulating one of the following

printers in Windows 3.1:

 - Epson LQ-570 ESC/P 2

 - Epson LQ-870 ESC/P 2

 - Epson LQ-1070 ESC/P 2

 - Epson LQ-1170 ESC/P 2

The closest emulation for the Epson AP-3250 in Windows 3.0 is the

Epson LQ 850/950/1050.

The Epson AP-3250 supports only parallel communications, and does not

use DIP switches.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.00A 3.10 3.11 WIN31


The Tektronix Colorquick Printer and Windows

Article ID: Q86058

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

A printer driver for the Tektronix Colorquick printer is not provided with

Microsoft Windows. However, Zenographics does provide the Superprint

utility for this printer, which allows functionality under Windows.

MORE INFORMATION

================

To Install This Utility

-----------------------

1. From the Program Manager menu bar, choose Run from the File menu.

2. Insert the Zenographics utility disk. Type "a:setup" (without the

   quotation marks) in the Command Line text box.

  When Setup is completed, a Superprint icon that configures the

  Colorquick printer is placed in the Control Panel.

To obtain Superprint, contact Zenographics.

The Zenographics products included here are manufactured by a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 3.00 3.10 WIN31 color quick super print 3.00a

3.11


Mode Switching on WFWG-Shared Windows Printing System Printers

Article ID: Q96667

------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows for Workgroups version 3.1

------------------------------------------------------------

SUMMARY

=======

When you print to a Windows Printing System (WPS) printer shared by a

Windows for Workgroups server, the printer switches between PCL and

WPS mode a few times; this is by design.

MORE INFORMATION

================

By design, the printer switches modes as follows when it is shared on

a Windows for Workgroups server:

1. The printer switches to PCL mode when the job is sent from the

   client workstation to the server.

2. The printer switches to WPS mode when the server sends the print

   job to it.

3. The printer switches back to PCL mode when it completes the print

   job.

4. After approximately 30 seconds, when the server asks for status,

   the printer switches back to WPS mode to await the next job.

NOTE: The server shares the underlying printer driver, not the WPS

driver. For example, if the WPS cartridge is installed in a

Hewlett-Packard (HP) LaserJet IIP printer, the IIP driver, not the WPS

driver, is shared on a Windows for Workgroups server.

For more information on setting up the WPS on networks, see the

"Windows Printing System User's Guide," pages 74-78.

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps wfw wfwg 1.00


HP LaserJet IIISi Printing from Lower Output Bin

Article ID: Q72089

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

When printing with the Hewlett-Packard (HP) LaserJet IIISi (driver 3.77)

using the Lower (rear) Output Bin, the output ejects from this bin and not

the Upper Output Bin. This article describes the procedure for changing the

Output Bin.

MORE INOFORMATION

=================

To have the output eject to the Upper Output Bin:

1. Select Printers from the Control Panel.

2. Choose the Configure button.

3. Choose the Setup button.

4. If you are using the driver 3.77 (PCLS/HP) for the HP LaserJet

   IIIsi, an Options button is available. Choose Options.

5. A dialog box appears for output bin selection. Select Upper

   under the Output Bin option.

The printer default setting for paper tray selection on the LaserJet IIISi

is TRAY=BOTH. The lower bin can be selected from the Control Panel of the

printer or through most software applications. Subsequent print jobs

continue to output from the lower (rear) bin until you change the settings

in the Control Panel.

REFERENCES

==========

"Hewlett-Packard LaserJet IIISi Printer User's Reference Manual,"

pages 5-5 and 5-8.

Additional reference words: 3.00 win30 3.00a 3.10 3.11


Print Shop Deluxe Banners Contain Gaps or Blank Pages

Article ID: Q96067

---------------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

---------------------------------------------------------------------------

SYMPTOMS

========

If you use Broderbund Software's Print Shop Deluxe for Windows to

print banners on a continuous-feed printer, the printer may skip over

the perforations that occur between pages. This leaves 1-inch to

2-inch gaps in your banner.

WORKAROUND

==========

According to Broderbund technical support, this problem can be

corrected by editing the Print Shop Deluxe PSDWIN.INI file in the

following manner.

Change

   SHRINK MARGINS=4

-to-

   SHRINK MARGINS=0

REFERENCES

==========

For additional information, contact Broderbund technical support.

The Broderbund product included here is manufactured by a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Additional reference words: 3.10 3.11 3rdparty printshop


Printing Extended Characters with Generic Text Driver

Article ID: Q75961

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

You can print extended characters on a daisy wheel printer by assigning the

characters through the Control Panel, using the Generic Printer/Text driver

(see the steps below).

MORE INFORMATION

================

To print extended characters on a daisy wheel printer, you must assign the

screen code to the appropriate printer code.

For more information on the differences between screen codes and printer

codes, query on the following

   printer and codes and screen and windows

or read the information found in the PRINTERS.TXT file that came with

your Windows program, or follow the first four steps below and choose

the Help button.

Changing the screen code to the correct printer can be done as follows:

1. Run Control Panel.

2. Select the Printers icon from the Control Panel.

3. Make sure the Generic Printer/Text printer is selected

   (highlighted) and then choose the Configure button.

4. Choose the Setup button.

5. Choose the Character button.

6. In the On Screen list box, select the screen character you want to

   change.

7. Type the corresponding printer character code in the On Printer

   text box.

This printer code can be typed in using the ALT keys and the numeric

keypad.

For example, if you want to change ASCII code 167, \247, into 180

for the printer:

1. Select the 167=\247 from the On Screen list box.

2. In the On Printer text box, press ALT+Keypad 0180. When you release

   the ALT key, the character code will appear on the screen.

Additional reference words: generic/text only tty control ansi 3.00


Intellifont Problems with QEMM, Adobe Type Manager, EOF Marker

Article ID: Q87512

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------

SUMMARY

=======

This article discusses Hewlett-Packard (HP) Intellifont for Windows

version 3.0 and the following problems:

 - QEMM 5.11 may conflict with Intellifont.

 - Adobe Type Manager and Intellifont produce UAE when both are active.

 - End-of-file marker causes Intellifont UAE.

MORE INFORMATION

================

QEMM 5.11 May Conflict with Intellifont

---------------------------------------

According to HP technical support, HP Intellifont for Windows 3.0 and

QEMM386 5.11 may produce unpredictable results if they are used

together with Windows.

A possible workaround suggested by HP is to delete the phrase

"I=f100-f7ff" from the Device= line containing the QEMM386 manager in

the CONFIG.SYS file.

Replacing the QEMM386 manager with the HIMEM.SYS driver supplied with

Windows 3.0 will also eliminate the problem until a different solution

can be provided by the product vendors.

Adobe Type Manager and Intellifont Cause UAE when Both Are Active

-----------------------------------------------------------------

According to HP technical support, HP Intellifont for Windows 3.0 and

ATM should work together as long as the cache amount set in ATM is not

greatly increased over the recommended 96K default. The more the cache

is increased, the greater the chance of a UAE occurring in Windows

3.0.

End-of-File Marker Causes Intellifont UAE

-----------------------------------------

When you edit plain text files in Word for Windows or other

applications that display control characters, and use Hewlett-Packard

(HP) Intellifont for Windows, an end-of-file (EOF) marker in the file

may cause garbage characters or an Unrecoverable Application Error

(UAE). This is a limitation of Intellifont. For more information,

please contact HP technical support.

To work around this problem, disable Intellifont for Windows to edit

plain text files that contain an EOF marker, or use a plain text

editor (such as Notepad) that does not display control characters.

The Intellifont product included here is manufactured by HP, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Additional reference words: 3rdparty ifw


Use Generic/Text Only Driver with HP ThinkJet 2225A

Article ID: Q87365

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a, 3.1,

   3.11

----------------------------------------------------------------------

SUMMARY

=======

To print to the Hewlett-Packard HP-IB ThinkJet or ThinkJet 2225A printer

you need to use the Generic Text-only printer driver. Hewlett-Packard (HP)

does not offer a Windows driver for the HP ThinkJet 2225A printer. At this

time, HP is not planning to develop such a driver.

MORE INFORMATION

================

The Hewlett-Packard HP-IB ThinkJet and ThinkJet 2225A printers use a

proprietary device interface based on the IEEE standard. The HP

ThinkJet driver included in the Microsoft Windows versions 3.0 does

not work with this printer. Although Windows 3.1 includes a driver for

the ThinkJet 2225 C-D, the printer produces poor output if this driver

is used with the ThinkJet 2225A.

To make the HP-IB ThinkJet printer to work with Windows 3.0 or 3.1,

use the Generic Text-only printer driver and print to the LPTx.DOS or

LPTx.OS2 port, or clear the Fast Printing Direct To Port check box in

the Control Panel Printer Connect dialog box (in Windows 3.1 only).

Cabling Problems

----------------

The most common cause of problems printing to the HP ThinkJet is using

a cable that was not specifically designed for the ThinkJet printer.

Because of differences in the way various drivers access the cable,

many applications can print successfully to the printer with the wrong

cable. However, Windows uses more pin/wires on the cable than most

MS-DOS-based applications.

If the ThinkJet cable does not clear up the problems, try booting to a

"clean" environment, then try to print again.

For more information, query on the following words in the Microsoft

Knowledge Base:

   What Clean Boot Windows 3.1

The ThinkJet printer is manufactured by Hewlett-Packard, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding this product's performance or reliability.

Additional reference words: 2.03 2.10 3.00 3.00a 3.10 3.11 garbage output

WIN30 WIN31


Houston Instruments Plotter Emulations

Article ID: Q78614

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

According to Houston Instruments (HI) technical support, the following

Houston Instrument Plotters can emulate Hewlett-Packard (HP) plotters:

   HI Plotter              HP Plotter

   ----------              ----------

   DMP 60                  HP 7580

   DMP 160                 HP 7580

   HI 1117                 HP 7475A, HP 7550

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.0 3.0a 3.00a 3rdparty win30 3.10 3.11

KBPrint KBHW


Envelope Address Position Incorrect Using WinPrint and HPII

Article ID: Q97708

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c

-------------------------------------------------------------------

SYMPTOMS

========

If you create an envelope using the Create Envelope command in Word for

Windows and then print it on a Hewlett-Packard (HP) LaserJet Series II

printer using a version of the WinPrint printer driver earlier than 1.70,

the address prints in the wrong position on the envelope.

RESOLUTION

==========

LaserMaster has confirmed this to be a problem. It was corrected in the

WinPrint printer driver version 1.70. To obtain the updated driver or for

additional information about WinPrint, contact LaserMaster Technical

Support. You can download the updated driver from the LaserMaster bulletin

board service (BBS).

MORE INFORMATION

================

The envelope address prints one or two inches too far to the right of

the correct position. Printer heuristics do not correct this problem.

WinPrint is manufactured by LaserMaster, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 2.00c 3.10

w4wprint w4wenvelope 800 300 WinJet Laser Master 3.10 3.11


Adobe Plus Pack Fonts Print Incorrectly in Ventura for Windows

Article ID: Q69432

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

----------------------------------------------------------------------

SUMMARY

=======

According to Xerox, some of the Adobe Plus Pack soft fonts do not print

correctly from Ventura for Windows to a PostScript printer that has the

same internal printer fonts.

The problem can be corrected by removing the reference to the Adobe Plus

Pack soft fonts in the WIN.INI file. Use the internal printer fonts

associated with the installed PostScript printer driver.

MORE INFORMATION

================

The fonts that may be affected are as follows:

agw.pfm   - avant garde

agd.pfm   - avant garde demi

agdo.pfm  - avant garde demi oblique

agwo.pfm  - avant garde oblique

bkl.pfm   - bookman light

bkd.pfm   - bookman demi

bkdi.pfm  - bookman demi italic

bkli.pfm  - bookman light italic

hvn.pfm   - helvetica narrow

hvnb.pfm  - helvetica narrow bold

hvnbo.pfm - helvetica narrow bold oblique

hvno.pfm  - helvetica narrow oblique

ncr.pfm   - new century schoolbook roman

ncb.pfm   - new century schoolbook bold

ncbi.pfm  - new century schoolbook bold italic

nci.pfm   - new century schoolbook italic

pob.pfm   - palatino bold

por.pfm   - palatino roman

pobi.pfm  - palatino bold italic

poi.pfm   - palatino italic

zcmi.pfm  - zapf chancery medium italic

zd.pfm    - zapf dingbat

For more information, contact Xerox technical support.

The Xerox products included here are manufactured by a vendor independent

of Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.0 3.0a 3.00a 3rdparty windrvr


Margins Omitted When Printing to HP with Adobe Cartridge

Article ID: Q69393

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------

SYMPTOMS

========

Printing a text file from File Manager to a Hewlett-Packard (HP)

LaserJet Series printer with an Adobe PostScript Cartridge installed

produces a document with the left margin set to zero. This truncates

text on the left margin by 3/8 of an inch.

WORKAROUND

==========

Print the file from Notepad.

STATUS

======

This is a known problem with the Adobe PostScript Cartridge; Adobe is

researching this problem.

MORE INFORMATION

================

For more information, contact Adobe.

To obtain the phone numbers for Adobe, query in the Microsoft

Knowledge Base for the following words:

   Adobe and phonebook and pss

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 win30 3rdparty


WPS: Cannot Print Vertical Lines in Microsoft Project 3.0

Article ID: Q100006

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Project for Windows, version 3.0, 4.0

-------------------------------------------------------------------

SYMPTOMS

========

The Microsoft Windows Printing System (WPS) version 1.0 does not print

vertical lines for the current date information of a project in

Microsoft Project version 3.0 or 4.0.

WORKAROUND

==========

At this time, the only known workaround is to disable the WPS driver

and use the standard printer driver for your Hewlett-Packard (HP)

LaserJet printer (series II, IIP, IIP+, IID, III, IIIP, or IIID) that

ships with Microsoft Windows.

STATUS

======

Microsoft has confirmed this to be a problem in Windows Printing

System version 1.0. We are researching this problem and will post new

information here in the Microsoft Knowledge Base as it becomes

available.

MORE INFORMATION

================

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 3.10 3.00 3.00a win31 1.00 3.11


WW0515: IBM Execjet Printer Driver

Article ID: Q85460

-----------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

-----------------------------------------------------------------

Microsoft has an Application Note titled "WW0515: IBM Execjet Printer

Driver" that contains the IBM Execjet printer driver to be used with

Windows version 3.0.

You can obtain this Application Note from the following sources:

 - CompuServe, GEnie, and Microsoft OnLine

 - Microsoft Download Service (MSDL)

 - The Internet (Microsoft anonymous ftp server)

 - Microsoft Product Support Services

For complete information, see the "To Obtain This Application Note"

section at the end of this article.

THE TEXT OF WW0515

==================

======================================================================

    Microsoft Product Support Services Application Note (Text File)

                   WW0515: IBM EXECJET PRINTER DRIVER

======================================================================

                                                   Revision Date: 2/92

                                                         Disk Included

The following information applies to Microsoft Windows version 3.0.

 --------------------------------------------------------------------

| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY    |

| ACCOMPANY THIS DOCUMENT (collectively referred to as an            |

| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY      |

| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO    |

| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A     |

| PARTICULAR PURPOSE. The user assumes the entire risk as to the     |

| accuracy and the use of this Application Note. This Application    |

| Note may be copied and distributed subject to the following        |

| conditions: 1) All text must be copied without modification and    |

| all pages must be included; 2) If software is included, all files  |

| on the disk(s) must be copied without modification [the MS-DOS(R)  |

| utility DISKCOPY is appropriate for this purpose]; 3) All          |

| components of this Application Note must be distributed together;  |

| and 4) This Application Note may not be distributed for profit.    |

|                                                                    |

| Copyright 1992 Microsoft Corporation. All Rights Reserved.         |

| Microsoft, MS-DOS, and the Microsoft logo are registered           |

| trademarks and Windows is a trademark of Microsoft Corporation.    |

 --------------------------------------------------------------------

The enclosed WW0515 disk contains the IBM Execjet printer driver to be

used with Windows version 3.0. This driver support the IBM Execjet

printer.

The following files are contained on the enclosed WW0515 disk:

   DINSTALL.EXE

   EXECJET.DRV

   EXECJET.INF

   README.TXT

   UNIDRV.DLL

   UNIDRV.HLP

Installing the IBM Execjet Printer Driver

-----------------------------------------

Included on this disk is a program called DINSTALL. It will search all

the directories listed in the PATH statement in your AUTOEXEC.BAT file

for an earlier version of the printer driver and ask if you want to

delete the old driver and replace it with the updated printer driver.

To run DINSTALL, do the following:

1. Start Windows 3.0 if it is not already running.

2. Insert the enclosed WW0515 disk in the appropriate floppy disk

   drive.

3. From Program Manager's File menu, choose Run.

4. In the Command Line box of the Run dialog box, type the path to

   DINSTALL.EXE on the floppy disk. For example, if the WW0515 disk is

   in drive A, type the following:  "a:\dinstall" (without the

   quotation marks). Choose the OK button.

5. This will load DINSTALL and bring up a Driver Install window. Using

   the mouse or keyboard, select the driver that you want to install

   and then choose the Install button.

6. If DINSTALL finds an earlier version of the driver, it will ask if

   you want to delete the old IBM Execjet driver. Choose the Yes

   button to delete it. The old driver will then be deleted and

   replaced with the updated printer driver.

7. A DINSTALL Info dialog box will appear with the status of the new

   driver when the installation is complete. Choose the OK button to

   remove the dialog box and then choose the Exit button to leave the

   installation program.

The driver is now installed and you can configure it by choosing the

Printers icon from the Control Panel. For more information on

configuring printers for use with Windows, refer to pages 163-176 of

your version 3.0 "Microsoft Windows User's Guide."

If DINSTALL does not work, you can install the driver manually. For

information on installing the driver manually, please read the

README.TXT file on the enclosed WW0515 disk.

--------------------------------------------------------------------

TO OBTAIN THIS APPLICATION NOTE

===============================

 - On CompuServe, GEnie, and Microsoft OnLine, Application Notes

   are located in the Microsoft Software Library. You can find

   WW0515 in the Software Library by searching on the word WW0515,

   the Q number of this article, or S13526. WW0515 is a compressed,

   self-extracting file. After you download WW0515, run it to

   extract the file(s) it contains.

 - Application Notes are available by modem from the Microsoft

   Download Service (MSDL), which you can reach by calling (206)

   936-6735. This service is available 24 hours a day, 7 days a week.

   The highest download speed available is 14,400 bits per second (bps).

   For more information about using the MSDL, call (800) 936-4200 and

   follow the prompts. To obtain WW0515, download WW0515.EXE.

   WW0515.EXE is a compressed, self-extracting file. After you

   download WW0515, run it to extract the file(s) it contains.

 - On the Internet, Application Notes are located on the Microsoft

   anonymous ftp server, which you can reach by typing "ftp

   ftp.microsoft.com" (without the quotation marks) at the ">" command

   prompt.

 - If you are unable to access the source(s) listed above, you can

   have this Application Note mailed or faxed to you by calling

   Microsoft Product Support Services Monday through Friday, 6:00 A.M.

   to 6:00 P.M. Pacific time at (206) 637-7098. If you are outside the

   United States, contact the Microsoft subsidiary for your area. To

   locate your subsidiary, call Microsoft International Sales Information

   Center at (206) 936-8661.

Additional reference words: 3.00 3.00a


Cannot Change Paper Sizes with Canon Bubble-Jet 10e

Article ID: Q85529

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

You are unable to change the paper size for a Canon Bubble-Jet 10e. The

Paper Size option is unavailable (dimmed) for the Canon Bubble-Jet 10e in

any application that uses the Windows 3.1 common dialog boxes

(COMMDLG.DLL), such as Windows Write.

WORKAROUND

==========

To work around this problem, change the paper size using the Printers icon

in Control Panel before printing the document.

STATUS

======

Microsoft has confirmed this to be a problem in CANON10E.DRV version

1.0. We are researching this problem and will post new information

here as it becomes available.

Additional reference words: 3.10 3.11 greyed grayed cannon


Soft Fonts with HP IIP Unavailable in Landscape to Series II

Article ID: Q85734

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a, 3.1,

   3.11

 - Microsoft PowerPoint for Windows, versions 2.0 and 3.0

----------------------------------------------------------------------

SUMMARY

=======

If downloadable bitmap fonts are installed specifically for the Hewlett

Packard (HP) LaserJet IIP or IID printer under Microsoft Windows, and the

Windows "PCL/HP LaserJet" driver is later configured for the LaserJet

Series II (not the IIP or IID), the downloadable fonts are unavailable for

landscape mode printing. For example, if the Bitstream presentation fonts

that are shipped with PowerPoint version 2.0 are installed for a LaserJet

IID, the fonts do not appear on the Style Fonts list if a presentation is

composed for an HP LaserJet Series II in landscape mode.

MORE INFORMATION

================

Because the HP IIP and IID printers are able to internally rotate

downloaded fonts, the Bitstream Font Generator only builds portrait

fonts when asked to generate fonts for these printers. The LaserJet

Plus and LaserJet Series II are unable to rotate fonts, and therefore

must have a specific set of landscape fonts installed in order to use

those fonts in landscape mode.

If a LaserJet IIP or IID printer is no longer available, the program

that built the fonts must be run again in order to create the correct

fonts for the particular model of printer that is available. If the

program that built the fonts was PowerPoint 2.0, do the following:

1. Put the PowerPoint for Windows Setup disk in drive A or drive B.

2. In Program Manager, choose Run from the File menu, and type

   "A:SETUP" or "B:SETUP" (without the quotation marks) in the Command

   Line box.

3. At the first PowerPoint Setup screen, choose Install Using Options.

4. The PowerPoint Setup program will ask where the options are to be

   installed. Verify that the directory suggested is the location of

   the current PowerPoint installation (the default is C:\POWERPNT).

5. A checklist of the different PowerPoint options will be presented.

   Select the last option (Install Bitstream Presentation Fonts) and

   clear all other options.

6. Choose the Select Fonts button.

7. In the Select Fonts dialog box, verify that the specified printer

   is the "LaserJet Series II or compatible."

8. Select the desired options for font installation. The options are as

   follows:

    - Recommended Sizes and Styles (to 36 pts.)

    - Additional Sizes and Styles of Plain and Plain Italic (18 to 36 pts.)

    - Large sizes in bold and bold italic (48, 56, 72 pt.)

    - Large sizes in plain and plain italic (48, 56, 72 pt.)

9. Choose the OK button.

Additional reference words: 2.00 2.x 3.00 3.00a 3.10 3.11


Cannot Change Orientation with MoreFonts HP LaserJet II Driver

Article ID: Q73230

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

---------------------------------------------------------------------

SYMPTOMS

========

If you are using the MoreFonts driver version 1.0 for the HP LaserJet

II, and you run Microsoft Windows Control Panel, select Printers, and

select the Printer Setup Option, there is no option in the Printer Setup

dialog box to change the paper orientation from portrait to landscape.

CAUSE

=====

This driver, which is available from MicroLogic to support its printer

fonts, does not support landscape mode.

WORKAROUND

==========

The only workaround for this problem is to remove the MicroLogic MoreFont

driver and install an HP LaserJet II driver provided with Windows, the SDL,

or HP. You will lose the printer fonts from MoreFonts, but will be able to

print in landscape mode.

MORE INFORMATION

================

For more information contact MicroLogic.

The products included here are manufactured by a vendor independent of

Microsoft; we make no warranty implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.0 3.0a 3.00a 3.10 3rdparty HP hewlett

packard lazer laser jet LJ


Envelope Feeder Option Not Available on HP LaserJet Series III

Article ID: Q90738

---------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b

---------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Word for Windows, the "Printer's Envelope Feeder has been

Installed" check box (accessed by choosing Options from the Tools menu

and selecting the Print category) is unavailable if you are using the

HP LaserJet Series III printer driver version 2.0 and version 3.1.2 of

the Universal Printer Driver (UNIDRV.DLL), which is supplied with

Microsoft Windows for Workgroups version 3.1.

CAUSE

=====

This HP printer driver does not include an option to use the envelope tray

on the HP LaserJet Series III. The only way to print envelopes with this

configuration is to use the manual feed tray.

NOTE: The envelope tray is available for separate purchase from Hewlett-

Packard.

WORKAROUND

==========

To work around this problem, do one of the following:

 - Install the HP LaserJet Series III printer driver version 31.3.89

   (HPPCL5A.DRV), which is supplied with Windows version 3.1. When you

   use this printer driver, the "Printer's Envelope Feeder has been

   Installed" option is available.

  -or-

 - Install the HP LaserJet Series III printer driver version 30.3.86,

   which is a Windows version 3.0 printer driver supplied with versions

   2.0, 2.0a, 2.0a-CD, and 2.0b of Word for Windows. If you use this

   workaround, the "Printer's Envelope Feeder has been Installed" option

   is available.

   IMPORTANT: Version 30.3.86 of HPPCL5A.DRV does NOT support

   TrueType fonts. Do NOT use this workaround if you require TrueType

   font support; use the first workaround instead. For more information

   on the limitations of this workaround, query on the following words

   in the Microsoft Knowledge Base:

      truetype and appearing and outdated and universal and winword

STATUS

======

Microsoft has confirmed this to be a problem in Windows for Workgroups

version 3.1. We are researching this problem and will post new information

here as it becomes available.

MORE INFORMATION

================

The filename for the version 2.0 HP LaserJet Series III printer driver

is HPPCL5MS.DRV. The filename for the version 31.3.89 HP LaserJet

Series III printer driver is HPPCL5A.DRV. HPPCL5MS.DRV is part of the

Windows Universal Printer Driver because it supports scalable fonts.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b 3.10


ATM Fonts and PostScript Fonts Don't Match in Windows

Article ID: Q75468

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you open a Windows application capable of printing or when you try to

print from some Windows applications, the following error message is

displayed:

   ATM fonts and Postscript fonts don't match on Fontname

CAUSE

=====

This error message means that there is a mismatch in the ATM.INI

and/or the WIN.INI files. The two most common mismatches are:

 - More font entries are in the ATM.INI than in the PostScript

   printer section of the WIN.INI file.

 - More line entries for fonts are in the Postscript printer fonts

   section of the WIN.INI file than on the softfonts=## line in the

   same section.

RESOLUTION

==========

Edit your WIN.INI fileso that the mismatches are corrected.

Additional reference words: 3.00 3.00a 3.10 3.11


Print Option Unavailable in Windows-Based Applications

Article ID: Q83498

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

This article describes circumstances in which the Microsoft Windows File

menu Print command is unavailable in Windows-based applications.

MORE INFORMATION

================

Windows 3.0

-----------

In Microsoft Windows version 3.0, the File menu's Print command is

unavailable (dimmed) in Windows-based applications under the following

circumstances.:

 - No printer driver is installed.

 - No default printer is selected.

 - The default printer is connected to "None."

 - There is no valid Set Temp setting in the AUTOEXEC.BAT file.

You can verify the printer setup by choosing the Printers icon in the

Control Panel and checking for the printer and the port, and you can

determine if there is a default printer selected.

To select a default printer, double-click the printer you want to be

the default printer from the list of printers in the Installed

Printers box. If the printer you choose is connected to None, choose

Configure and select a port other than None.

Be sure there is a valid Set Temp setting in the AUTOEXEC.BAT file. It

should point to a valid directory and must have no trailing spaces.

Windows 3.1

-----------

In Windows 3.1, you also need a printer driver installed, and a default

printer selected. To verify the printer setup:

1. Run Control Panel and Printers.

2. Check for an installed printer driver.

In the Printers option there is a Set Default Printer button that enables

you to choose your default printer. Windows 3.1 also automatically sets up

a default printer when a printer driver is installed.

Having a printer drive on the "None" port is normally not an issue with

Windows 3.1 because it does not have a "None" port setting. However, if

Windows 3.1 is installed over Windows 3.0 and a printer was configured for

None, Windows will keep the None as the configuration. If this is the case:

1. Run Control Panel and Printers.

2. Highlight the printer driver and choose Connect and choose another

   port.

In Windows 3.1, if a valid Set Temp setting is not found, a default of

the Windows directory is used.

REFERENCES

==========

For more information on installing a printer, see pages 158-180 in the

"Microsoft Windows User's Guide" for version 3.0 or pages 159-163 of

the "Microsoft Windows User's Guide" for version 3.1."

Additional reference words: 1.00 3.00 3.00A 3.10 3.11 greyed grayed

gray grey


Using Windows with the NEC LC-890 Printer

Article ID: Q89018

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a, 3.1,

   3.11

--------------------------------------------------------------------

SUMMARY

=======

When using the NEC LC-890 printer with Microsoft Windows, set the printer

to use batch mode, set the wait state to infinite, and make sure the

printer is using ROM version 47.0, revision 2.0.

MORE INFORMATION

================

ROM Version

-----------

The NEC LC-890 should have ROM version 47.0, revision 2.0 or later for

proper operation with Windows. The ROM revision number is printed on the

page when the LC-890 does a self-test. Using an earlier ROM version may

cause clipped text when printing from Notepad or Calendar.

Batch Mode

----------

The NEC LC-890 PostScript printer may print black boxes in areas instead of

graphics when set to interactive mode. The LC-890 must be set to batch mode

to print graphics in Windows. According to NEC, interactive mode should

only be used by programmers. Programmers can send codes to the printer and

receive messages back from the printer when in interactive mode. NEC

recommends the batch mode setting for normal use.

Wait State

----------

There are four control-panel buttons on the front of the NEC LC-890 to

change settings: ONLINE, MENU, NEXT, and SELECT. There is also an LCD menu

display.

To change the wait state (time-out) to infinite, do the following:

1. Press the ONLINE button to toggle the printer off line.

2. Press the MENU button. The LCD reads "Setup Test Setup."

3. Press the SELECT button, then press the NEXT button twice. The LCD

   reads "Setup Miscellaneous."

4. Press the SELECT button, then press the NEXT button. The LCD reads

   "Set Wait Time."

5. Press the SELECT button; the Wait Time-Outs is displayed. The

   available options are 5 seconds, 15 seconds, 30 seconds, and

   Infinite.

6. Press the NEXT button until "Infinite" is displayed.

7. Press the ONLINE button.

The NEC product included here is manufactured by a vendor independent

of Microsoft; we make no warranty, implied or otherwise, regarding

this product's performance or reliability.

Additional reference words: 3.10 win31 neclc890 lc890


HP DeskJet 550C Black Output Appears Green

Article ID: Q92582

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you print on a Hewlett-Packard (HP) DeskJet 550C color printer, black

output may appear green.

CAUSE

=====

Hewlett-Packard ships a printer driver with the HP DeskJet 550C for

use with Windows version 3.1 that has Print Mode options in the Setup

dialog box. (This dialog box is accessed by choosing the Printer icon

in Control Panel and choosing the Setup button). According to

Hewlett-Packard, the HP DeskJet 550C prints using two ink cartridges:

Black and Color. When Print Mode is set to All Color, only the color

cartridge is used to print. Black is created using yellow, magenta,

and cyan inks, giving a black/green color.

RESOLUTION

==========

Set the Print Mode to Black And Color or Black/Greyscale.

1. Choose the Printer icon in Control Panel.

2. Choose the Setup button.

3. Set the Print Mode to Black And Color or Black/Greyscale.

This will cause the printer to use the black ink cartridge rather than

the color cartridge for printing black.

MORE INFORMATION

================

The HP DeskJet 550C printer driver is manufactured by Hewlett-Packard,

a vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

Additional reference words: 3.10 550 C desk jet DJ


Features of Adobe Type Manager Version 2.01

Article ID: Q89815

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b

-------------------------------------------------------------------

SUMMARY

=======

According to Adobe, version 2.01 of Adobe Type Manager (ATM) contains

the following specific changes:

 - Functionality has been added for the Adobe Illustrator package.

 - Some demands on the 32-bit parameters for Type 1 fonts have been

   relaxed. This allows higher tolerance for the implementation of

   third-party fonts that do not conform well to the Adobe Type 1

   standard.

MORE INFORMATION

================

ATM version 2.01 was tested with Microsoft Windows operating system

version 3.1.

Adobe Type Manager and Illustrator are manufactured by Adobe, Inc.,

a vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding these products' performance or reliability.

Additional reference words: 2.00 2.00a 2.00a-CD 2.00b w4wfont w4wprint

third party 3rdparty 3.10 3.11 win31


HPPCL5E: Horizontal and Vertical Lines Appear Through Image

Article ID: Q94675

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SYMPTOMS

========

When printing to a Hewlett-Packard (HP) LaserJet 4/4M, horizontal and

vertical lines (black or white) may appear throughout the image if the

printer has low memory. This problem occurs when W1 Image Adapt (LOSSY)

compression mode is engaged with an application that performs its own

banding (such as Microsoft Paintbrush).

WORKAROUND

==========

Use any of the following three methods to avoid this problem.

 - Try printing the file at a lower resolution. Selecting a lower

   resolution requires less printer memory.

 - Make the image smaller.

 - Add more memory to the printer.

Additional reference words: 300 dpi 600 win31 hppcl5e


Text Prints with White Band or Truncates in Landscape

Article ID: Q90021

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b

 - Microsoft Publisher for Windows, version 2.0

-------------------------------------------------------------------

SYMPTOMS

========

When you print to a Hewlett-Packard (HP) LaserJet Plus or compatible

printer from Microsoft Windows version 3.1, text may appear truncated or

have white bands through it. This behavior occurs when all of the following

are true:

 - Your document is formatted for landscape orientation.

 - Your computer has less than 4 MB of memory.

 - Your document is formatted with a TrueType font.

In versions 2.0, 2.0a, 2.0a-CD, and 2.0b of Microsoft Word for Windows,

this behavior occurs when you use the Create Envelope feature to print an

envelope when there is less than 4 MB of available memory (to check

available memory, choose About from the Help menu).

This problem can also occur in Microsoft Publisher. Occasionally the

problem is white lines through text, instead of banding.

CAUSE

=====

This problem occurs on printers that cannot download TrueType fonts,

such as the HP LaserJet Plus, Tandy LPB-1000, and Brother HL-8. These

printers print TrueType fonts as graphics instead.

WORKAROUND

==========

 - Avoid using a TrueType font when printing in landscape orientation.

   -or-

 - Add more memory to your computer system.

MORE INFORMATION

================

The following is an example of printed output when this problem

occurs:

   Micros        oration

   One Mi        Way

   Redmon       8052

When this text prints correctly, it appears as follows:

   Microsoft Corporation

   One Microsoft Way

   Redmond, WA 98052

Additional reference words: 3.10 HPPCL.DRV BRH770.DRV 2.00 2.00a

2.00a-CD 2.00b w4wprint corrupt missing lines true type 3.00


WPS: Scaling Problems with Excel 4.0 and CorelDRAW! 3.0

Article ID: Q93423

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Excel for Windows, version 4.0

--------------------------------------------------------------------

SUMMARY

=======

The following two printing problems occur with the Windows Printing

System if you scale below 20 percent:

 - CorelDRAW! 3.0 Prints a Blank Page

 - Microsoft Excel 4.0 Produces Disproportionate Scaling

MORE INFORMATION

================

CorelDRAW! 3.0 Prints a Blank Page

----------------------------------

If you scale your printing below 20 percent in CorelDRAW! 3.0, your printer

may generate a blank page. This problem has occurred with scaling

percentages between 10 and 16 percent as well. To avoid this problem,

increase the scaling percentage until the image prints.

Microsoft Excel 4.0 Produces Disproportionate Scaling

-----------------------------------------------------

If you scale your printing below 20 percent in Microsoft Excel 4.0 for

Windows, the printed output may appear horizontally disproportionate.

(The spreadsheet may appear skinny or thin.) To avoid this problem,

increase the scaling percentage until the image prints correctly.

CorelDRAW! is manufactured by Corel Corporation, a vendor independent

of Microsoft; we make no warranty, implied or otherwise, regarding

this product's performance or reliability.

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 1.00 coreldraw


Brother HL-8e Prints TrueType Incorrectly in Landscape

Article ID: Q83718

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Windows version 3.1, if you print TrueType fonts in landscape

orientation on some early versions of the Brother HL-8e printer, the text

prints incorrectly. This occurs with the universal printer driver

(UNIDRV.DLL) version 3.1 and the Brother HL-8e mini-driver version 1.0.

Portrait orientation is not affected and prints TrueType fonts correctly.

CAUSE

=====

The Brother printers that do not print TrueType fonts correctly in

landscape mode have a ROM version dated between 10/27/1988 and 7/20/1989.

This problem occurs because some of the earlier versions of this printer

are Hewlett-Packard (HP) LaserJet compatible; the current versions of the

HL-8e are HP LaserJet Series II compatible.

WORKAROUND

==========

To work around this problem:

1. Run the Control Panel.

2. Choose the Printers icon.

3. Select the Brother HL-8e printer.

4. Choose the Setup button.

5. Choose the Options button.

6. Select the Print TrueType As Graphics check box.

MORE INFORMATION

================

The following is an example of the printing problem:

Portrait (correct)      Landscape (incorrect)

------------------      ---------------------

---------------         ---------------------------

|TEST         |         |T                        |

|             |         |E                        |

|             |         |S                        |

|             |         |T                        |

|             |         |                         |

|             |         |                         |

|             |         |                         |

|             |         ---------------------------

|             |

|             |

---------------

The HP and Brother products included here are manufactured by vendors

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 3.10 win31 true type hl8e hl8-e UniDriver


Panasonic KX-P1091 and Windows

Article ID: Q91706

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

The Panasonic KX-P1091 is not directly supported in Microsoft Windows.

According to Panasonic technical support, the KX-P1091 emulates the Epson

RX-80. To use the KX-P1091 with Windows, install the Epson RX-80 driver in

Windows and configure the printer for RX-80 emulation.

MORE INFORMATION

================

To configure the printer for Epson RX-80 emulation, set the

internal DIP switches according to the following table:

   #1 ON

   #2 ON

   #3 OFF

   #4 OFF

   #5 ON

   #6 ON

   #7 ON

   #8 OFF

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.10 3.11 3.00 3.00a


Print Manager: Time/Date Sent Column Does Not Appear

Article ID: Q93222

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.1

 - Microsoft Windows Printing System version 1.0

--------------------------------------------------------------------

SYMPTOMS

========

Windows for Workgroups Print Manager allows you to view information

about each print queue in columns to the right of the printer name. On

some configurations, you may not be able to activate the Time/Date

Sent column. Also, there may be line-drawing problems in the column

title bar. If you click and drag the far-right column divider (a

vertical line), it may not erase properly.

WORKAROUND

==========

To avoid these problems, disable all three options under the View

menu: Time/Date Sent, Print File Size, and Status Text. After

reactivating these options, the Time/Date Sent column should appear.

STATUS

======

Microsoft has confirmed this to be a problem in Windows for Workgroups

version 3.1. We are researching this problem and will post new information

here as it becomes available.

Additional reference words: 1.00 3.10 wps wfwg


Windows and Epson MX-80, FX-80, RX-80, MX-100

Article ID: Q67504

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

The Epson Series-80, the FX, RX, and MX (older versions) may not print

correctly with Microsoft Windows without a ROM upgrade, which is available

from Epson.

To test to see if your Epson printer needs this ROM upgrade, do the

following:

1. Turn off the printer.

2. Turn the printer back on while holding down the line feed button.

3. The printer will begin to do a self test. If the printer keeps

   printing after three to four lines, you need the graphics upgrade.

   If it stops, you already have the upgrade installed, or you have a

   newer printer with the ROM upgrade built in.

MORE INFORMATION

================

The upgrade is called Dots Perfect; it is a chip that fits on the

printer board.

To order Dots Perfect, contact Epson.

You will need to specify your printer model and type because there is

a different chip for each model. This chip will also allow your

printer to print graphics.

For more information about the Epson 9-pin series printers, query on

the following words:

   Epson and MX and Series and Firmware and Requirements and Windows

The Epson products included here are manufactured by a vendor independent

of Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 win30 win31 3.10 3.11 3rdparty


Large File Size When Printing TrueType Fonts to a File

Article ID: Q86859

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a

-------------------------------------------------------------------

SUMMARY

=======

If your printer prints TrueType fonts as rasterized graphic images and

you print to a file in Microsoft Windows version 3.1, the size of the print

file may become very large. This is because the instructions for printing

fonts as graphics are much longer than the instructions for downloading

TrueType or printer fonts.

MORE INFORMATION

================

Workaround 1

------------

Some printers, such as the Canon LBP-4, LBP-8 II, or LBP-8 III, and

the Hewlett-Packard (HP) DeskJet, DeskJet Plus, or DeskJet 500, can

print TrueType fonts only at specific printer-resolution settings. At

other printer-resolution settings, these printers download the fonts

as graphic images. To reduce the print file size on these printers,

change the printer-resolution setting to one that supports the

downloading of TrueType fonts. For more information on these printers,

query on the following words in the Microsoft Knowledge Base:

   canon and deskjet and disables and resolution and truetype

Workaround 2

------------

In the printer driver Setup box, select the Use Printer Fonts For All

TrueType Fonts option. This setting causes your printer to substitute

printer-resident fonts for TrueType fonts and thus substantially

reduces the print file size.

Additional reference words: 1.00 1.10 1.10a 2.00 2.00a 3.10 w4wprint

w4wfont win31 true type 3.11


Clear Bands in Shaded Areas with the TI MicroLaser PS

Article ID: Q85640

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0 and 2.0a

 - Microsoft Excel for Windows, versions 4.0, 4.0a

----------------------------------------------------------------------

SYMPTOMS

========

When a shaded region is printed from a document running under Microsoft

Windows 3.1 to a Texas Instruments (TI) MicroLaser printer in PostScript

mode, a horizontal clear band may appear every 1.25 inches in the printout

of the shaded region.

NOTE: This problem also occurs with a Hewlett Packard LaserJet Series

IIIsi in Postscript mode.

WORKAROUND

==========

Use the Hewlett-Packard (HP) Series II emulation mode when you want to

shade large regions of your document. This problem does not occur if you

are in the MicroLaser's HP LaserJet Series II emulation mode.

STATUS

======

Microsoft is researching this problem and will post new information

here as it becomes available.

MORE INFORMATION

================

Steps to Reproduce this Problem

-------------------------------

1. Set the TI MicroLaser into PostScript mode.

2. Run version 2.0 of Word for Windows.

3. Enter 15 lines of text and select the lines.

4. From the Format menu, choose Border.

5. Choose the Shading button and select 5% from the Pattern list box.

6. Choose the OK button twice.

7. From the File menu, choose Print.

The output will have a thin, horizontal, white line every 1.25 inches.

Additional reference words: 2.00 4.00 3.10 3.11


Garbage or Vertical Lines Print on HP PaintJet

Article ID: Q100983

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

-------------------------------------------------------------------

SYMPTOMS

========

The original Hewlett-Packard (HP) PaintJet printer may print vertical

lines through all lines containing graphics or TrueType fonts. The printer

may print garbage characters also.

CAUSE

=====

The lines through the characters may occur if the parity for the RS-232

serial interface is set incorrectly. The printer may print garbage

characters if the other interface settings do not match the settings in the

serial interface dialog box in Control Panel.

RESOLUTION

==========

To correct this problem, check the serial interface settings in

Control Panel. The common settings for this printer are 9600 baud, no

parity, 8 data bits and 1 stop bit, and XON/XOFF protocol. To set the

DIP switches to match this configuration, set them all to the OFF

position. (The OFF position is marked with an open circle on the

printer.)

The DIP switches are as follows:

   DIP #     Setting         ON          OFF

   -----------------------------------------------------------------

   1         Language        MET         English

   2         Character Set   Roman8      PC8

   3         Protocol        DTR         XON/XOFF

   4 & 5     Parity          See markings on printer (both off is none)

   6 & 7     Baud            See table on printer (both off is 9600)

MORE INFORMATION

================

The products included here are manufactured by Hewlett-Packard, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: w4wprint win31 2.00 2.00a 2.00a-CD 2.00b

2.00c true type ttf paint jet 3.10 3.11


Unrecoverable Application Error Printing to HP Series II

Article ID: Q64513

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------

SYMPTOMS

========

You receive the message "Unrecoverable Application Error" (UAE) when

printing from such programs as Microsoft Word for Windows and Microsoft

Excel for Windows in enhanced mode if you have selected landscape and the

Hewlett-Packard (HP) ProCollection cartridge on an HP LaserJet Series II.

This also occurs if you have an HP LaserJet (or compatible) other than

the Series II that was set up as an HP LaserJet Series II during the

installation of Windows or from the Control Panel.

CAUSE

=====

This problem is caused by a problem in the HP LaserJet driver.

WORKAROUND

==========

To work around this behavior, you can obtain and install the HPPCL.DRV

file included in the Microsoft Windows 3.0 Supplemental Driver Library

(SDL), or install a different driver, as follows:

1. Run Windows in real mode.

2. Using Control Panel, set the printer to portrait.

3. Cancel the selection of the HP ProCollection cartridge.

4. Select a printer other than the Series II (for example, select

   HP LaserJet Plus).

STATUS

======

Microsoft has corrected this problem in the HP LaserJet driver

HPPCL.DRV included with the Microsoft Windows 3.0 Supplemental Driver

Library (SDL).

Additional reference words: 3.00 3.00a 3.0 3.0a pro collection winword

powerpoint power point word win


Orchid Video Driver May Cause Incorrect Output on HP LaserJet

Article ID: Q86832

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

Orchid has corrected these problems and provides an upgraded

BIOS and driver. The new BIOS is version 3.0 and the

corresponding driver is 7.0

To obtain the phone numbers for Orchid, query on the

following words in the Microsoft Knowledge Base:

Orchid and phonebook and pss

SYMPTOMS

========

Version 2.1 of the Orchid Fahrenheit 1280 video driver for Microsoft

Windows version 3.1 may cause incorrect output fine lines are printed

from any application using the Hewlett-Packard (HP) LaserJet II, IIP,

and LaserJet III printer driver.

When fine lines (less than 1/4 point) are printed from any application,

lines may be randomly printed across the page. Lines thicker than 1/4 point

print properly.

STATUS

======

Orchid has confirmed this to be a problem with its current Windows 3.1

video driver (version 2.1) and plans to update this driver. For more

information on this update, contact Orchid Technology.

MORE INFORMATION

================

For more information on this problem, query on the following words in

the Microsoft Knowledge Base:

  Fahrenheit and 1280 and interlaced and VGA

The Farenheit 1280 video driver is manufactured by Orchid Technology,

a vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding this product's performance or reliability.

Additional reference words: 3.10 3.1 technologies WIN31 3.11


Missing .WPD File Causes Incorrect Tray and Size

Article ID: Q83771

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

Microsoft Windows 3.1 contains Windows Printer Description files (files

with a .WPD extension). When a PostScript printer driver (PSCRIPT.DRV

version 3.5) is used with Windows, if the specific .WPD file is missing or

damaged, the following default values are used:

Paper Source:   Upper Tray

                Manual Feed

Paper Size:     Letter 8.5 by 11 inches

                Legal 8.5 by 14 inches

                Note 8.5 by 11 inches

                A4 210 by 297 millimeters

                B5 182 by 257 millimeters

                Letter Small 8.5 by 11 inches

                A4 Small 210 by 297 millimeters

MORE INFORMATION

================

.WPD files from Windows 3.0 and the Supplemental Driver Library (SDL)

are ignored by Windows 3.1.

Additional reference words: 3.10 agfa 9000 PS Compugraphic 400 genics

apple laserwriter II NT NTX PlusAST Turbolaser colormate 2250 3250

scriptprinter digital DEClaser linotronic 200 230 printserver 4019

PS17 PS39 4029 II-30 PagePrinter II-31 330 530 630 truelaser

silentwriter ibm nec 90 990 lc890 olivetti pg 306 hs 308 qms 800 810

820 colorpoint seiko


Okidata OL830/PS Driver Doesn't Retain Values in Printer Setup

Article ID: Q93086

----------------------------------------------------------------------

This information applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.1

----------------------------------------------------------------------

SYMPTOMS

========

The Okidata OL-830/PS printer driver available from the Microsoft

Windows Driver Library does not retain changes made in the Printer

Setup dialog box. Any changes made in this dialog box revert to the

default settings after you choose the OK button.

RESOLUTION

==========

To correct this problem, obtain the OL830525.WPD file dated 8/12/92

from Okidata Technical Support.

STATUS

======

Microsoft has confirmed this to be a problem in the Okidata OL830/PS

printer driver. We are researching this problem and will post new

information here as it becomes available.

MORE INFORMATION

================

Steps to Reproduce Problem

--------------------------

1. Install the Okidata OL-830/PS driver.

2. In the Control Panel window, choose the Printers icon.

3. Select the Okidata OL830/PS, and choose the Setup button.

3. Change any of the options shown, and choose the OK button.

4. Choose the Setup button again; note that no changes were saved.

Additional reference words: wfw wfwg 3.10 win31 3.11


Erratic Output on IBM Proprinter X24 and XL24

Article ID: Q58375

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

You may experience erratic output while printing graphics from Microsoft

Windows to the IBM Proprinter X24 or XL24.

RESOLUTION

==========

To resolve this problem, disable Print Manager and turn off the Fast

Printing Directly To Port option.

To Turn Off Print Manager

-------------------------

1. Run Control Panel.

2. Choose the Printers icon.

3. Clear the Select Use Print Manager check box.

4. Choose the OK button.

5. Close the Printers dialog box.

To Turn Off Fast Printing Direct To Port

----------------------------------------

1. Run Control Panel.

2. Choose the Printers icon.

3. Choose the Connect button.

4. Clear the Fast Printing Direct To Port check box.

5. Choose the OK button.

6. Close the Printers dialog box.

This problem should not occur on the IBM Proprinter X24e or the IBM

Proprinter XL24e.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

Additional reference words: 3.00 3.0 3.0a 3.00a true type pro printer

3.1 3.10 3.11


HP PaintJet XL300 Supported Paper Sizes and Media Types

Article ID: Q86645

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a, 3.1, 3.11

 - Microsoft Word for Windows, versions 1.x, 2.0, 2.0a

----------------------------------------------------------------------

SUMMARY

=======

The Hewlett-Packard (HP) PaintJet XL300 ships with a paper tray that

holds up to 200 sheets of standard paper or 100 sheets of transparencies or

glossy paper. The printer can also manually feed any of its supported paper

sizes.

MORE INFORMATION

================

The following media sizes are supported by the adjustable paper tray

that ships with the printer and by manual feed:

   A (letter) 8.5 x 11 inches

   Legal 8.5 x 14 inches

   A-4 210 x 297 millimeters

The following media sizes are supported by manual feed or by

purchasing an optional paper tray from HP for each size:

   Tabloid B (ledger) 11 x 17 inches

   A-3 297 x 420 millimeters

   B-4 257 x 364 millimeters

NOTE: The printer does NOT support envelopes or labels.

The following media types are supported by the printer:

   Plain paper - standard copier paper

   Special paper - clay-coated, same as PaintJet XL

   Transparencies - special purchase from HP

   Glossy paper - special purchase from HP

NOTE: It is very important when printing from Microsoft Windows that

you select the correct media type in the Options dialog box of the

HPPCL5C.DRV driver. This setting overrides the setting on the front

panel of the printer. An incorrect setting may cause undesirable

results such as burning, cracking, or melting of transparencies or

glossy paper.

Additional reference words: w4wprint 3.00 3.00a 3.10 1.00 1.10 1.10a

2.00 2.00a 3.11


Canon LBP-8 II Printer Err Msg: 21 Complex Data

Article ID: Q86532

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

When you print a full page of text in landscape mode from Microsoft Windows

3.1, the Canon LPB-8 II printer may display the following error message and

stop printing:

   21 Complex Data

WORKAROUND

==========

Changing the Graphics setting to 150 x 150 may correct this problem.

However, the document will print in a lower resolution. To change this

setting, do the following:

1. Run Control Panel.

2. Choose the Printers icon.

3. Select the Canon LPB-8 II printer, and choose the Setup button.

4. Under Graphics, select 150 x 150.

STATUS

======

Microsoft has confirmed this to be a problem in the Canon LBP-8 II

printer driver version 3.09. We are researching this problem and will

post new information here as it becomes available.

MORE INFORMATION

================

Printing in landscape mode on the Canon LBP-8 II may result in the

above message when the text being printed is more than half a page in

length. A document in landscape mode that contains less than half a

page of text should print normally.

Printing in portrait mode does not seem to be a problem. Disabling

Print Manager, the Fast Printing Direct To Port option, or TrueType

fonts seems to have no effect on this problem.

Additional reference words: 3.10 win31 3.11


Original HP LaserJet Runs Out of Memory with TrueType Fonts

Article ID: Q86498

---------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Excel for Windows, versions 3.0, 4.0

 - Microsoft Word for Windows, versions 1.x, 2.0, 2.0a

 - Microsoft PowerPoint for Windows, version 3.0

---------------------------------------------------------------

SUMMARY

=======

The 128K of standard memory that comes with the original Hewlett-Packard

(HP) LaserJet printer is not enough memory to print a full page of Windows

3.1 TrueType fonts at 300 dots-per-inch (dpi) resolution. Only a quarter of

the page prints using this configuration.

MORE INFORMATION

================

At one time, HP offered an upgrade that made the original LaserJet equal to

the LaserJet Plus and capable of printing TrueType fonts at 300 dpi. This

upgrade is no longer available, so original LaserJets that have not been

upgraded will run out of memory when trying to print more than

approximately a quarter page of TrueType fonts.

Additional reference words: 1.00 1.10 1.10a 1.0 1.1 1.1a 2.00 2.00a

3.00 3.10 4.00 true type 3.11


Graphics Print Slowly to PostScript Printer on LPT Port

Article ID: Q92972

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups version 3.1

--------------------------------------------------------------------

SUMMARY

=======

If your graphics print jobs take a long time to print to a PostScript

printer through a parallel port (LPT1-3), you can clear the Compress

Bitmaps check box in the Advanced Options dialog box to improve the

print speed. However, there is a tradeoff -- the application from

which you are printing does not regain control as fast (that is, the

hourglass takes longer to return to a pointer).

If you print through a serial port (COM 1-4), you should not clear the

Compress Bitmaps check box.

MORE INFORMATION

================

Changing the Compress Bitmaps option does not affect either device

fonts or TrueType fonts, and does not affect printing speed for

text-only documents.

Clearing the Compress Bitmaps check box increases the amount of time

before control is returned to the application, but decreases the total

time required to print.

If you want control to be returned to the application as quickly as

possible, select the Compress Bitmap check box.

Setting the Compress Bitmap Option

----------------------------------

1. Run Control Panel and choose the Printers icon.

2. Select the PostScript printer you are using from the list of

   Installed Printers.

3. Choose the Setup button.

4. Choose the Options button.

5. Choose the Advanced button.

6. Select or clear the Compress Bitmaps check box, depending on your

   preference.

7. Choose the OK button three times, and choose the Close button to save

   your changes.

Additional reference words: 3.10 wfw wfwg win31 LPT1 LPT2 LPT3 COM1

COM2 COM3 COM4 3.11


WPS: Printer Hangs When Cancelling Print Job

Article ID: Q94230

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

--------------------------------------------------------------------

SYMPTOMS

========

If you try to cancel a print job after the queue has been paused due to

either no paper or paper tray removal, your printer may stop responding

(hang) and display either the "Fill Tray" or "Add Ltr Tray" messages. If

this happens, turn off the printer and make sure the paper and tray are

properly loaded before trying to print again.

This problem has been noted on various Hewlett-Packard (HP) LaserJet

printers and seems to occur regardless of your configuration.

STATUS

======

Microsoft has confirmed this to be a problem in Windows Printing

System version 1.0. We are researching this problem and will post new

information here as it becomes available.

MORE INFORMATION

================

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   Windows and printing and system

Additional reference words: 1.00 configuration independent wps


Sharing Violation When Opening Document w/Canon BJC-600 Driver

Article ID: Q120570

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Publisher, version 2.0

-------------------------------------------------------------------

SYMPTOMS

========

When you are using the Canon Color Bubble Jet (BJC-600) printer as the

Windows default printer and you try to open a document in Microsoft

Publisher 2.0, the following error message is displayed:

   Sharing violation on drive C:

CAUSE

=====

This error occurs when both of the following conditions exist:

 - You created the document you want to open with a driver other than

   the Canon BJC-600 as the Windows default printer.

   -and-

 - At least one other document is already open in Microsoft Publisher.

WORKAROUND

==========

To work around this problem, press the ESC key to close the error message

dialog box. The Microsoft Publisher document opens as usual and no further

problems occur.

STATUS

======

We are researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

KBCategory: kbprint kbprb kberrmsg

KBSubcategory: win31

Additional reference words: 2.00 3.10 bjc600 bj600.exe bj600.drv


Using the IBM Personal PagePrinter 4216-31 with Windows

Article ID: Q88767

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a, 3.1,

   3.11

--------------------------------------------------------------------

SUMMARY

=======

The IBM Personal PagePrinter 4216-31 is compatible with Microsoft

Windows. This article discusses the following functionality issues:

 - PagePrinter Emulation and History

 - PagePrinter Current Drivers

MORE INFORMATION

================

PagePrinter Emulation and History

----------------------------------

The IBM Personal PagePrinter 4216-31 replaces the IBM 4216-30. It

supports the following emulation:

 - PostScript

 - IBM Proprinter XL

 - Hewlett-Packard LaserJet Plus

 - Diablo 630

The standard configuration is 2 MB of RAM and one of the following

interfaces: RS/232, Centronics Parallel, or AppleTalk. It uses its own

MS-DOS level drivers in the CONFIG.SYS and/or AUTOEXEC.BAT files,

which are needed for the printer to function within Windows. Normally,

Windows prints to the port called EPT.

The EPT port cannot be redirected like LPTx ports can. For example,

you can use LPT1.OS2, but you cannot use EPT.OS2.

If you own a 4216-30, then you can order an upgrade kit directly from

IBM. This makes the 3216-30 a 4216-31, with the exception of sheet

feeder support.

The printer also supports a dual-bin sheet feeder.

PagePrinter Current Drivers

---------------------------

The IBM drivers need to be version 2.0 or later. There is a README.TXT

file that comes on the driver's disks that documents the installation

procedure.

Additional reference words: 3.00 3.00a 3.0 3.0a 3rdparty page-printer

page printer ept eps 2.0 2.03 2.10 2.11 3.10 3.1 3.11


Using Canon BJ-10ex (propr) and (LQ) Drivers from WDL

Article ID: Q88183

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

--------------------------------------------------------------------

SUMMARY

=======

This article discusses the correct usage and features of the Canon BJ-10ex

(propr) and Canon BJ-10ex (LQ) driver on the Microsoft Windows Driver

Library (WDL).

MORE INFORMATION

================

Using the Correct Driver

------------------------

When selecting either of these printer drivers, make sure you select the

correct driver for the emulation your Canon BJ-10ex in using. If you select

the wrong printer driver for the emulation you are using, your printed

output will be garbled.

The BJ-10ex (propr) driver should be used if your BJ-10ex is emulating

an IBM Proprinter X24e. The Canon BJ-10ex (LQ) driver should be used if

your BJ-10ex is emulating an Epson LQ.

The Canon BJ-10ex (LQ) driver should be used only when the printer is

set to the Epson LQ emulation (by moving DIP switch 11 to the ON position).

The factory default setting is the IBM Proprinter emulation (dip switch 11

set to OFF).

Selecting Paper Sizes from Printer Setup

----------------------------------------

When using either driver from the WDL, you can select a different paper

size from an application's Printer Setup dialog box. This feature is not

available with the Canon BJ-10e driver included with Microsoft Windows 3.1.

Canon BJ-10e and BJ-10ex

Maximum Resolution and Printable Regions

---------------------------------------

The maximum resolution of the printer when it is using the LQ emulation is

360 x 180 dots per inch (dpi). To obtain a higher maximum resolution (360 x

360 dpi), use the BJ-10ex (propr) driver.

The printable regions also vary between printer emulation modes. The

following are the page-margin limits (in inches) for the Windows 3.1

BJ-10e and BJ-10ex drivers:

   Margin        BJ-10e         BJ-10ex (propr)      BJ-10ex (LQ)

   --------------------------------------------------------------

   Top            0.08              0.08                0.50

   Bottom         0.67              0.67                0.56

   Left           0.17              0.17                0.25

   Right          0.33              0.33                0.25

The Canon BJ-10ex (propr) and Canon BJ-10ex (LQ) drivers can be downloaded

from the Microsoft Download Service at (206) 936-6735.

For additional information on this printer, contact Canon Printer Technical

Support.

The products included here are manufactured by vendors independent of

Microsoft; we make no warranty, implied or otherwise, regarding these

products' performance or reliability.

REFERENCES

==========

For additional information, see Section IV of the "Canon Bubble Jet

Printer BJ-10ex User's Manual."

Additional reference words: 3.10 BJ 10 ex BJ10ex pro printer epson 3.11


Apple LaserWriter Requires ROM Revision 2.0 or Later

Article ID: Q89016

--------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 2.x, 3.0, 3.0a, 3.1,

   3.11

--------------------------------------------------------------------

The original Apple LaserWriter and LaserWriter Plus printers require a ROM

revision of 2.0 to work correctly with Microsoft Windows. To determine the

ROM revision, see the status page that is printed when the printer is first

turned on.

NOTE: This information does not apply to Apple LaserWriter NT and NTX

printers. The Apple LaserWriter NT and NTX printers only have ROM versions

of 1.0; there are no ROM revisions for these printers.

Additional reference words: 3.10 win31 win31 3.11 KBHW


Windows 3.1: Okidata OL-400/800 Font Cards Not Supported

Article ID: Q82336

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

Currently in Microsoft Windows version 3.1, there is no font cartridge

support for the Okidata OL-400 and OL-800 laser printers (HP LaserJet II

compatible).

Also, there is no support for the built-in fonts on the OL-400 and

OL-800. These include the font equivalent to HP font cartridges A, B, C,

F, and L.

Additional reference words: 3.10 3.11


Epson 24-Pin Printers: Cannot Switch Between Paper Feeders

Article ID: Q87145

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a

 - Microsoft Excel for Windows, versions 3.0, 4.0

-------------------------------------------------------------------

SYMPTOMS

========

In Microsoft Windows version 3.1, after you print using the Epson 24-pin

printer driver (EPSON24.DRV), you cannot switch  between continuous tractor

and continuous cut-sheet feeder options on  the printer. The printer beeps

and goes offline.

WORKAROUND

==========

To stop the beeping, switch the printer back to the original feeder option

or turn the printer off and on again.

STATUS

======

Microsoft has confirmed this to be a problem in the Windows version

3.1 printer driver for Epson 24-pin printers (EPSON24.DRV). We are

researching this problem and will post new information here as it

becomes available.

MORE INFORMATION

================

Changing the paper source options in the Windows printer driver Setup

dialog box does not affect this behavior.

This problem does not occur if you print from an MS-DOS prompt. From

MS-DOS, you can switch between the continuous tractor and continuous

cut-sheet feeder options on the printer without having to turn the

printer off and on again.

Additional reference words: 2.00 2.00a w4wprint Epson L-1000 L-750 LQ-

1000 LQ-1050 LQ-1500 LQ-2500 LQ-2550 LQ-500 LQ-510 LQ-800 LQ-850 LQ-

950 SQ-2000 SQ-2500 win31 3.00 4.00 3.10 1.00 1.10 1.10a 1.x off line


HPPCL5E: Printer Intellifont Fonts Are Not Listed

Article ID: Q94147

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

-------------------------------------------------------------------

SUMMARY

=======

When you use the printer driver for the Hewlett-Packard (HP) LaserJet 4/4M

(HPPCL5E.DRV) and the TrueType Screen Fonts Installed check box located in

the driver's setup dialog box is selected, the driver will not enumerate

the internal Intellifont fonts for an application's font list.

MORE INFORMATION

=================

This option is provided in the driver so that if equivalent TrueType fonts

are installed, the fonts do not show up twice in the font list. If the

equivalent TrueType fonts are not installed and the TrueType Screen Fonts

check box is selected, no Intellifont fonts will be displayed in the font

list.

The HP product included here is manufactured by HP, a vendor independent of

Microsoft; we make no warranty, implied or otherwise, regarding this

product's performance or reliability.

Additional reference words: win31 CG Times Univers true type true-type tt

ttg appear 3.10 3.11 show up


Custom Paper Sizes Print Incorrectly on Original HP PaintJet

Article ID: Q100961

-------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b,

   2.0c

-------------------------------------------------------------------

SYMPTOMS

========

Custom paper sizes may print incorrectly on an original Hewlett-Packard

(HP) PaintJet printer.

CAUSE

=====

This occurs because the printer driver (HPPCL5C.DRV version 2.1) sends a

form feed at the end of each page for an 11-inch page. If you use paper

with a length other than 11 inches, subsequent pages begin printing at the

wrong position.

The form feed also affects the printing of banners using banner creation

software (such as Instant Artist by AutoDesk, Inc.). When the PaintJet

printer driver sends the form feed, a gap occurs at the page break

perforations on the paper. You cannot eliminate this gap, but you can

minimize it by adjusting the Top Of Form setting on the printer before you

print the banner. (Use the button on the printer to adjust this setting.)

NOTE: The HPPCL5C.DRV version 2.1 PaintJet printer driver does not

include a top or bottom unprintable region; therefore, the gap is not

caused by any forced margin settings.

STATUS

======

We are researching this problem and will post new information here in

the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

================

The products included here are manufactured by Hewlett-Packard, a vendor

independent of Microsoft; we make no warranty, implied or otherwise,

regarding these products' performance or reliability.

Additional reference words: 3.00 3.10 paint jet w4wprint 2.00 2.00a

2.00a-CD 2.00b 2.00c paint jet 3.00a 3.11


HPPCL5E: Printer Intellifont Fonts Are Not Listed

Article ID: Q94148

--------------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.0, 3.0a

--------------------------------------------------------------------------

SYMPTOMS

========

When using the printer driver for the Hewlett-Packard (HP) LaserJet III

family (HPPCL5A.DRV), version 30.3.86, text which is rotated 270 degrees

and positioned on the right margin may not print.

RESOLUTION

==========

This problem was corrected in the HPPCL5A.DRV driver version 31.3.89

released with Microsoft Windows 3.1 and with HPPCL5MS.DRV version 2.0

released with Microsoft Windows for Workgroups and available from the

Windows Driver Library (WDL) through the Microsoft Download Service (MSDL)

at (206) 936-6735.

Additional reference words: wfw wfwg win31 CG Times Univers 3.00 3.00A


GP Fault in UNIDRV.DLL When Printing Tiny Bitmaps

Article ID: Q84149

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, version 2.0

-----------------------------------------------------------------------

SYMPTOMS

========

Under Microsoft Windows version 3.1, when any printer driver supported by

the Microsoft Universal Printer driver (UNIDRV.DLL) is used, a general

protection (GP) fault may occur when printing very small bitmaps. This

problem is typically most noticeable when using a Hewlett-Packard (HP)

series II printer (HPPCL.DRV) and printing at 75 dots-per-inch (dpi)

resolution.

CAUSE

=====

This is caused by a problem with the UNIDRV.DLL.

RESOLUTION

==========

An updated version of the Universal Printer driver that corrects this

problem is available on the Microsoft Windows Driver Library (WDL). For a

complete listing of the WDL's contents and instructions for obtaining the

WDL, query on "Q82006" (without the quotation marks) in the Microsoft

Knowledge Base.

Additional reference words: 3.10 GPF small tiny little graphics

UNIDRV.EXE pictures bitmap


HP LaserJet Printers Rotate and Flip Duplex Print Jobs

Article ID: Q99681

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

 - Microsoft Windows for Workgroups system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a, 2.0b,2.0c, 6.0

----------------------------------------------------------------------

SYMPTOMS

========

When you print a document to the Hewlett-Packard (HP) LaserJet IID,

IIID, or IIIsi in duplex mode, the pages print rotated 180 degrees and

flipped (back to front). In other words, page two text appears on the

front of the page, page one text is on the back of the page, and both

pages are rotated so that the top of each page of text is at the

bottom of its side of the paper.

This is a problem when you are printing on special paper, such as

letterhead. Non-duplex print jobs print correctly, but when you print

a duplex print job, you need to turn the letterhead paper over and

rotate it in the paper tray to have your text printed right-side-up on

the letterhead side of the paper.

WORKAROUND

==========

In Word for Windows, you can work around this problem by placing a

PRINT field in the header of the document and selecting the Reverse

Print Order printing option. To do this, follow these steps:

1. From the View menu, choose Header/Footer.

2. Select Header, and choose OK.

NOTE: If you have Different First Page chosen, you need to repeat the

following steps for the First Header as well.

3. In the header, insert the following field:

      {print "<ESC>&I1O"}

   To insert this escape sequence, press CTRL+F9 to get the field

   braces {} and ALT+027 to insert <ESC>. (<ESC> will probably look

   like a box on the screen.)

4. Close the Header pane (if you are in Normal view), and repeat step

   3 for First or other headers if necessary.

5. From the Tools menu, choose Options.

6. Select the Print category.

7. Select Reverse Print Order and choose OK.

8. Print the document.

The pages now print in the standard orientation on the correct sides

of the page.

NOTE: This workaround does not work with HP printers that use the

Windows Printing System because the Windows Printing System ignores

PRINT fields.

This problem and workaround were tested with the following printer

drivers:

   HPPCL.DRV versions 1.0, 1.1, and 2.0

   HPPCL5A.DRV version 31.3.89

   HPPCL5MS.DRV versions 2.0 and 2.1

Additional reference words: wps wfw wfwg 2.00 w4wprint laser jet Hewlett

Packard hp3 6.00 flipped


Graphics Resolution Too High

Article ID: Q85334

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

 - Microsoft Word for Windows, versions 2.0, 2.0a

----------------------------------------------------------------------

SYMPTOMS

========

When you use version 2.0 or 2.0a of Word for Windows with a Microsoft

Windows version 3.1 printer driver, such as PSCRIPT.DRV version 3.5, set

for a resolution (dpi) greater than 1270, the following message is

displayed:

   The graphics resolution of the currently selected printer is too

   high for Word to handle. Please select a different printer or a

   lower graphics resolution in File Print Setup.

RESOLUTION

==========

1. Run Control Panel.

2. Choose the Printers icon.

3. Select the printer driver, then choose the Setup button.

4. Choose the Options button, then choose the Advanced button.

5. Reduce the entry in the Resolution box to 1270 or less.

NOTE: All the Linotronic printer drivers that ship with Windows 3.1

allow you to choose resolutions higher than 1270.

Additional reference words: 2.00 2.00a 3.10 w4w err msg error errmsg


MSDL Okidata OL830 Driver Gives Incorrect Resident Fonts

Article ID: Q93468

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SUMMARY

=======

The Okidata OL830 PostScript printer driver (OK830.EXE) that is available

on the Microsoft Download Service (MSDL)lists too many resident fonts. Many

of the fonts listed as available in Microsoft Windows are not actually

resident in the Okidata OL830 printer.

MORE INFORMATION

================

The resident fonts that should be available to the Okidata OL830 in

PostScript mode are:

 - Courier

 - Helvetica

 - Times

The MSDL OL830 driver lists the following resident fonts:

 - AvantGarde

 - Bookman

 - Courier

 - Helvetica

 - Helvetica Narrow

 - NewCentury Schlbk

 - Palation

 - Times

 - ZapfChancery

 - ZapfDingbats

NOTE: You can set up the Okidata OL830 to emulate the TI MicroLaser

PS17 or the IBM Laser 4019 PS17. These emulations should allow the

correct resident fonts to appear in Windows. Okidata also has an OL830

driver available. You can download the driver from the Okidata bulletin

board service (BBS).

For additional information, contact Okidata technical support.

The products included here are manufactured by a vendor independent of

Microsoft; we make no warranty, implied or otherwise regarding these

products' performance or reliability.

Additional reference words: 3.10 win31 KBPrint 3rdparty bbs


WPS: Paper Feeding in the Windows Printing System

Article ID: Q96024

-----------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows Printing System version 1.0

-----------------------------------------------------------------

SUMMARY

=======

This article explains how the Windows Printing System (WPS) feeds

paper when you select Any Source as the paper tray source for your

print job using any Hewlett-Packard (HP) LaserJet Series P printer

with the optional LC tray. The article also provides information about

how to print using different types of paper in the same job.

MORE INFORMATION

================

The Windows Printing System overrides existing printer settings, such

as where to look for paper. If you have the optional LC tray and have

selected the Any Source option for your paper tray, WPS always selects

paper from the LC tray before checking the MP tray.

Since an MP tray is a universal size tray, it may contain a number of

paper sizes at any given time. The WPS "remembers" what paper size was

last in the MP tray; however, when the tray is emptied (either because

the paper has been used up or the paper was removed in order to insert

a new size), WPS resets its memory of the MP tray paper size to the

Unknown setting. On the other hand, the WPS can always tell what size

paper is in the LC tray.

When you select Any Source as your WPS paper tray setting, WPS assumes

you don't have a preference for where the paper is selected from.

Consequently, with Any Source specified, WPS chooses paper from the LC

tray first (because it knows what size paper is in that tray). Once

the LC tray runs out of paper, WPS looks to the MP tray.

Different Sizes of Paper in the Paper Trays

-------------------------------------------

If your print job requires two different types or sizes of paper, do

not select the Any Source setting.

If you have different size paper in each tray and you select Any

Source, WPS selects the tray with the correctly sized paper for the

job. For example, if your print job specifies letter size paper and

the MP tray contains letter size paper while the LC tray contains

legal size paper, WPS selects the paper in the MP tray.

If your print job requires a specific paper size that is not present

in any tray and you print to a specific tray (rather than Any Source),

you will be prompted to insert the correct paper size.

NOTE: If you haven't printed from the MP tray since you turned the

printer on or put new paper in the tray, the MP paper size is still

set to Unknown. In this case, if you print to the MP tray but don't

have the correct paper size in that tray for the job you are printing,

the printer may jam. The WPS still tries to print to the MP tray

because it cannot automatically sense what size paper is in the tray.

This does not occur when you print to the LC tray, because the WPS can

always sense what size of paper is in that tray.

Different Types of Paper in the Paper Trays

-------------------------------------------

This section explains how to print using more than one type of paper

for a single print job (such as letterhead or colored paper for the

top sheet and regular paper for the second sheet).

To print with a cover sheet:

 - Specify the MP tray for the first page and the LC tray for the

   remaining pages.(You can specify this in Microsoft Word for Windows;

   however, you may be unable to with other applications.)

  -or-

 - Specify the MP tray for the entire document and place only one page

   of letterhead in the MP tray. Fill the LC tray with your remaining

   sheets. You'll receive an "Out of Paper" error; press Play to continue

   printing from the LC tray.

For more information about the Windows Printing System, query on the

following word in the Microsoft Knowledge Base:

   WPS

Additional reference words: wps 1.00


Installing WPS on a Shared Network Drive

Article ID: Q99732

------------------------------------------------------------

The following information applies to:

 - Microsoft Windows Printing System version 1.0

 - Microsoft Windows operating system versions 3.1, 3.11

------------------------------------------------------------

SUMMARY

=======

Section 1.2 of the NETWORKS.WRI file provided with the Windows

Printing System (WPS) incorrectly states the procedures for installing

WPS with Windows on a shared network drive.

MORE INFORMATION

================

The correct procedures are as follows:

Installing WPS from a Shared Directory

--------------------------------------

1. Log on to the network with full privileges and create a WPS shared

   directory. (The Windows shared directory cannot be used.) Copy all the

   files from the WPS disks into this directory.

   Now the shared WPS directory is ready for the users to install the

   Windows Printing System.

2. From the workstation, start Windows.

3. Log on to the shared WPS directory and run Setup. Follow the

   instructions on the Windows Printing System installation screens. For

   more information, refer to page 11 in Chapter 2 of the "Microsoft

   Windows Printing System User's Guide."

Installing from Disks

---------------------

1. From the workstation, start Windows.

2. In Windows Program Manager, choose Run from the File menu.

3. In the Command Line box, type "<drive>:setup" (without the

   quotation marks,  where <drive> is the location for the Windows

   Printing System Disk), and choose the OK button.

4. Follow the instructions on the Windows Printing System installation

   screens. For more information, refer to page 11 in Chapter 2 of the

   "Microsoft Windows Printing System User's Guide."

Additional reference words: 3.10 1.0 WPS WIN31 1.00 installation 3.11

install


HP PaintJet XL 300 Driver Limited to Eight Colors

Article ID: Q100723

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system version 3.1

----------------------------------------------------------------------

SUMMARY

=======

The printer driver for the Hewlett-Packard PaintJet XL 300 provided

with Microsoft Windows version 3.1 is limited to eight colors. This color

limitation is determined by code that cannot be changed in UNIDRV.DLL and

DMCOLOR.DLL.

To work around this limitation, use the printer driver supplied by

Hewlett-Packard.

MORE INFORMATION

================

To obtain phone numbers for Hewlett-Packard, query on the following

words in the Microsoft Knowledge Base:

   Hewlett-Packard and phonebook

The products included here are manufactured by Hewlett-Packard, a

vendor independent of Microsoft; we make no warranty, implied or

otherwise, regarding these products' performance or reliability.

Additional reference words: 3.10 paint jet 3rdparty hp third

party third-party 8


Canon LBP III: Time-Out Printing Mixed Orientations

Article ID: Q82492

----------------------------------------------------------------------

The information in this article applies to:

 - Microsoft Windows operating system versions 3.1, 3.11

----------------------------------------------------------------------

SYMPTOMS

========

Printing time-outs may occur if a document containing both portrait

and landscape orientations is printed to a Canon LBP III printer under

Microsoft Windows oversion 3.1. (This problem may occur on other Canon

laser printers as well.)

WORKAROUND

==========

To work around this problem, increase the time-out value to 120 or

more. To increase the time-out value, do the following:

1. Choose the Printers icon from the Control Panel window. The

   Printers dialog box appears.

2. Choose the Connect button.

3. Specify the time-out setting you want.

4. Choose the OK button.

Additional reference words: 3.10 3.11


Other Sources of Knowledge Base Information

Article ID: Q199990

This KB Help file is a snapshot of the Knowledge Base at

the time this file was created; more recent KB articles can

be found on Internet, CompuServe, and GENIE. Once you log onto

one of these services with your account information, follow

these steps to find the KB:

 - On Internet, look in DESKAPPS\<product name>\KB\README.TXT. Replace

     <product name> with the name of the product you are searching for

      information on, such as Word or Excel.

 - On CompuServe, type "GO MSKB"

 - On GEnie, type "M 505"

OTHER SOURCES OF MICROSOFT SUPPORT INFORMATION

Microsoft offers Electronic Information Services as an alternative

to person-to-person support. All US and Canadian Microsoft customers

have access 24-hours-a-day, seven-days-a-week to a range of free or

low-cost service options including:

Microsoft FastTips

Toll-free, automated information about key Microsoft products,

technical articles (including common questions and answers) via voice,

fax, and U.S. mail. The four categories are:

FastTips for Desktop Applications          (800)-936-4100

FastTips for Personal Operating Systems    (800)-936-4200

FastTips for Development Products          (800)-936-4300

FastTips for Advanced Systems              (800)-936-4400

Microsoft Knowledge Base

This is the primary Microsoft product information source--a database

of more than 25,000 detailed articles containing technical information,

bug lists, fix lists and more.  Access via CompuServe, the Internet, and GEnie.

Microsoft Download Service

Direct access to Microsoft Download Library (MSDL) via modem

through the Microsoft BBS service at (206) 936-6735. Connect

information: 1200, 2400, or 9600 baud, no parity, 8 data bits,

and 1 stop.

Microsoft Forums on CompuServe

Microsoft facilitates a variety of interactive dialog forums for its

worldwide community of customers. Access by typing: GO MICROSOFT.

CompuServe connect charges apply.

(To establish an information service account, contact

CompuServe directly at (800) 848-8199.)

Microsoft Information Network

TechNet

Part of the support professionals program, the TechNet CD contains

resource kits, customer solution profiles, case studies, and tips and

techniques for integration. For TechNet subscriptions call (800)

344-2121 ext. 035.

Microsoft Developers' Network (MSDN)

Level 1 CD is a Development Library of comprehensive development information

for Win16 and Win32 APIs. Level 2 CD contains all software needed to develop

Windows-based applications. For Microsoft Developers Network subscriptions

call (800) 759-5474.

The Internet

Access the Microsoft Software Library and the Microsoft Knowledge Base

by anonymous ftp. The Microsoft Internet FTP archive host supports anonymous login.

The name of the server is FTP.MICROSOFT.COM; the IP address is 198.105.232.1.


Microsoft Knowledge Base Helpfile Survey

Article ID: Q199991

               Microsoft Knowledge Base Survey

To better meet your needs, please give us your feedback on the

Microsoft Knowledge Base (KB) Helpfile. We appreciate

your input.

How did you receive this KB Help file?

   ____ ftp.microsoft.com (Internet), softlib directory

   ____ CompuServe user forums or MSL

   ____ MSDL

   ____ FastTips

   ____ Mailed from PSS

   ____ From a local network or BBS, coworker, or friend

Did you find a resolution to your problem in the KB Help file?

   Yes / No

How do you prefer to receive your KB information?

   ____ A KB Help file with the most popular articles (like this one)

   ____ A KB Help file with all articles

   ____ Several KB Help files, each with articles from a major category

   ____ Individual articles, such as those available in the KB on

        Internet and CompuServe

   ____ Other _______________________________________________________

Where do you normally get your technical information?

Please rank each source from 1-8:

   ____ KB Help file

   ____ KB on ftp.microsoft.com or CompuServe

   ____ MSDN or TechNet CDs

   ____ CompuServe Technical Support Forums

   ____ Calling Microsoft FastTips 800 number

   ____ Calling Microsoft Product Support (PSS)

   ____ Calling PSS and receiving technical items by fax/mail/both

   ____ Other _______________________________________________________

Do you have a modem?  Yes / No

May we follow up this survey with a phone call or email if we

need additional information? Yes / No

Name _________________________________________________________

Address, email name, or Internet address

______________________________________________________________

Phone _______________________________

Occupation ___________________________________________________

Type of business/industry ___________________________________________

Microsoft products you use __________________________________________

To submit this survey, please print the Help topic and fax your

responses to Microsoft KB Survey, (206) 704-4412.

NOTE: we are unable to respond to technical support questions at this

phone number.