 Answering Machine Help

Introduction

Incoming Messages

OutGoing Message

Holding Tunes

Mailboxes

Using Remote Control

Fax Support

Menu commands

File Menu

Mixer Menu

Messages Menu

Options Menu


File Menu

The File menu contains all the necessary instructions to handle sound files (both MIDI and Wave).  Some of the commands in the File menu also have an equivalent button in the Answering Machines panel.  The File menu items are:

New (same as New button)

Creates a new sound file (MIDI or Wave).

Add Existing File (same as Add button)

Select this option when you want to append an existing file to the Play List.

Save

Saves the current sound file.  Current sound file is the one loaded on the tape panel.

Save As (same as Save As button)

Save the current sound file as a different file (i.e., in a different format, into a different subdirectory, or with a different name).  Current sound file is the one loaded on the tape panel.

Delete (same as Delete button)

Deletes the current sound file from the Play List and from the disk.

Remove (same as Remove button)

Removes the current sound file from the Play List.

Exit

Terminates the Answering Machine session.


Messages Menu
Mixer Menu

The Mixer application is supplied with your sound card and is the program that controls the all volume levels for both, input and output, recording and playback.  Each sound card manufacturer supplies a different Mixer application.  For that reason, you must install you sound card before installing your TeleSound, and you must read your sound cards documentation to find out the name and location of the Mixer application.

If your sound card is NOT a stereo device (monaural), it may not support volume control and this option will not apply to you.

Open Mixer

Starts the Mixer application.  If no mixer application is defined was defined in the Config application, you will be prompted to select a Mixer application.

To change the default Mixer application please refer to the Config program.

Save Mixer

Saves the current Mixer values.  These values will be used whenever the phone line is open.

Fine tune the volumes of your sound card by adjusting the settings in the Mixer application while talking or dialing with the TeleSound.  When you fine volume levels that are satisfactory for you, select the Save Mixer option.  The next you use the TeleSound, the settings saved for the Mixer will be restored and no re-adjustment will be necessary.

Note:  The Mixer values saved also apply to the Phone Pad application.


Messages Menu

The messages menu contain command for handling incoming messages.

Delete Old

This option deletes all incoming messages that where played using the
Play All New Msgs button.

Delete All

This option deletes all incoming messages, even messages that have never been played.

Mailbox

The Mailbox option lets select which messages to display on the Message List.  You can choose to display messages for a specific mailbox, display all incoming messages (not left for a specific mailbox), or all of the messages available from all the mailboxes together.

Note:  after selecting a mailbox to display, all operations will relate to the selected list.  For example, after selecting Mailbox 1, the Delete All option in this menu will delete all of the messages for Mailbox 1.  All other messages will not be affected.


Exit
Exit Button

Terminates or quits the Answering Machine application.


Outgoing Messages

Outgoing Message is the recording the caller hears when the answering machine answers an incoming call.

You can specify up to 9 files to be played one after the other as you Outgoing Message

Your outgoing messages list can contain voice (WAVE) and/or music (MID) file formats.

Music (MID) files are played as background to the voice files (WAV), so it is not important where in the list the MID files are located.

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See also:

Play Music As Background


Waiting Tunes
Holding tunes

The Holding Tunes is an optional feature of your Answering Machine that allows you to keep callers on hold while you are busy until you can answer the phone.  It turns your TeleSound into a holding calls system.

When a call is received, instead of playing the outgoing message play list and start recording, the "Holding Tunes" is/are played, telling the caller to wait on the line until his or her call is answered.

This feature is useful when you are busy, not close to the phone, or want to hold the caller until you rich the phone (or the TeleSound Phone Pad).

Note:  While in this mode, all of the files in the playing list are played in sequential order, and the list will play again until you pick up the phone.

Holding tunes can be composed of up to 9 sound files.

The Holding tunes are edited in the Holding tunes list and can contain WAVE and MID file formats.

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see also :

Holding Calls Mode

Play Music As Background

Messages List

Tape Panel


Holding Calls Mode
Holding Calls Mode (Holding Tunes)

Use this mode when you want the system to answer the phone and hold the line until you answer.

To switch to this mode select the Holding Tunes list.

When a call is received in this mode, the files in the Holding Tunes list are played in a loop (the first file starts again when the last one finishes).

To pick up the phone just click on the Stop button in the tape panel; this causes the music to stop and the Phone Pad application loads to allow you to control the process of the phone call (i.e., record the conversation, play files through the line, hang-up the line, etc.).

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See also:

Holding Tunes

Answering Machine Mode

Tape Panel


Play Music As Background

The Play Music As Background option (which is usually set) allows the system to play the music files (MID) in the Recorded Msgs list or the Holding Tunes list  parallel to the voice files (.WAV).

If you want music to be played as a normal file and not as background, change the setting of this options by selecting Playing Options in the Options menu.


Tape Panel

The Tape Panel allows you to play and record sound files.

To play a file showing in the file list double click on the filename and then click on the Play button.  Alternatively, click on the filename in the play list and then press the space bar to select it; then click on the Play button.

The Tape Panel controls are:

Start

Rewinds the current (or selected) file to the beginning or start point.

Play

Plays the current or selected file.

Pause

Holds playing or recording of a file.  To resume playing or recording, just click on the Pause button again.

Stop

Terminates playing or recording of a file.

Record

Allows you to record a new sound file.  To enable this button, you must click on the New button first.

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See also:

Storing Sound Files


Play Incoming Messages
Incoming Messages

Incoming Messages are those recorded from the line when the Answering Machine application answers the phone line for you.  These messages are listed in the Incoming Msgs list.

You can play any message in the list by selecting it (double click on it) using the Tape Panel button.

If you want to play all new messages one after the other, just click on the
Play All New Msgs button.

To save a message use the Save As button.

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See also:

Play All New Msgs

Messages Menu

Messages List

Tape Panel


Edit Mailboxes

Select a specific mailbox from the Mailbox option in the Messages menu.

When a mailbox contains no prepared message the title <Not used> is displayed on the screen; otherwise, the number of messages for that mailbox is displayed.

To play the mailbox messages, double click on the mailbox line and press the Play button the Tape Panel.

To record new messages for a specific mailbox, click on the New button and record the message (as explained in Creating New Messages).  Use the buttons on the Tape Panel to control you recording.  When you have finished recording, select the mailbox you want form the Mailbox option in the Messages menu and click on the Save As button.

To display any mailbox incoming messages, select the mailbox from the Messages menu, or press Ctrl+Fx (where x is the number of the mailbox).  For example, you would press Ctrl+F5 to select mailbox 5.

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See also:

Using Remote Control

Messages List


Mailboxes

Mailboxes are private sections that callers can access, hear a message, and leave their own

message.

To access a specific mailbox from a remote location and play the mailbox new messages, you must

call and enter the mailbox password .

To set a password , select the mailbox line , and select the option "Set Mailbox Password" from the

Options menu .

You can use the password to prevent access to the mailbox on your local computer as well , by

selecting the "Use password for local use" option .

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See also:

Using Remote Control

Messages List

Edit Mailboxes


Using Remote Control

The Remote Control allows the user (or caller) to access new messages left in the answering machine and private mailboxes.

New Incoming Msgs

You can access and play the new incoming messages in your answering system by calling your answering machine form a remote location and entering the Remote Password (specified in the Remote Control Options).

If the password is entered after selecting a specific mailbox, all new messages for that specific mailbox will be played.

Note:  The caller must call form a phone system that supports tone dialing.  You can not enter the digits while a message is played !

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See also:

Incoming Messages

Remote Options

Mailboxes


Rings to Answer

Determines the number of rings to wait before answering .


Max Record Time

Determines the maximum length (in seconds) that the answering machine will record any given incoming message.  Each second of recording takes about 8Kb of disk space.

Recording of incoming messages can be automatically stopped by the system by one of the following reasons:

The Max Record Time specified has elapsed.

The message contains a silence longer than the time specified in the Config program.

The message contains a busy tone.


K max record time,hang up$ Messages List
Messages Lists

the Files List contains the list of files for the current option displayed .

Incoming Msgs

The list displays the list of messages left by callers.

Outgoing Msgs

List of messages (files) to be played to the when the system answers the line.

Holding tunes

List of messages (files) to be played to callers holding on the line.

Mailboxes

Files to be played after the caller enters their password (and index or mailbox number).

The editing buttons (Remove,Delete,Add,Save As,New) apply to the displayed list.

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See also:

Remove	Incoming messages

Delete	OutGoing Message

Add	Holding Tunes

Save As 	Mailboxes

New	Holding calls Mode


Remove
Remove Button

Use this button to remove a sound file from the list.  However, the file is NOT deleted from the disk.

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See also:

Messages List


Delete
Delete Button

Click on this button to remove a sound file from the list and delete it from the disk .

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See also:

Messages List


Add
Add Button

Adds an existing sound file to the current list.  When you click on this button, a Open file dialog box appears allowing you to select the file you want to add.

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See also:

Messages List


Save As
Save As Button

Click on this button after you have recorded a new message or when you want to save any file to the disk.  When you click on this button Save File As window appears on the screen and allows you to select the path and file name

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See also:

Messages List


New
New Button

Click on this button to create a sound file with the tape panel.  After you click on the New button, the tape panel is activated and the name Untitled.wav is assigned to the new file.

Use the Save As button after you have recorded the new message/file.

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See also:

Messages List

Save As


Play All New Msgs
Play All New Msgs Button

Click on this button to play all messages that have not been played yet.  If you press Stop in the Tape Panel while playing new messages, the next new message is played (basically, you skip a message).

This button becomes the Stop Playing button while messages are being played.  Click on it if you want to stop playing of messages.

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See also:

Tape Panel

Incoming Messages


Introduction

The Answering Machine and the Mail Box are one of the most powerful components of your TeleSound.  The Machine and Mailbox systems allow you to:

Use your computer as an Answering Machine and Mailbox System.  It will answer the phone and playback your outgoing messages (messages specified as *.MID or *.WAV files).

Record incoming messages for a preset length and store them automatically on your hard disk.

Stamp a message number, the date and time to each incoming message.

When properly set, will answer calls for you when you are busy and put the calling party on hold ("Holding tune" feature) while playing MIDI or Wave files to the caller until you pick up the phone (waiting messages).

Select and set up to 9 mailboxes from a remote location.  You will even be able to leave messages to selected mailboxes.

Check your new messages from a remote location using a pre-assigned password.

Assign a mailbox number to a fax card so you can receive faxes automatically.


Options Menu

Switch List Line

Replace the current file on the messages list with the next file down (change the files order).

Playing Options

Allows you to specify the Holding Calls Time-Out (how long to keep callers on hold while in the Holding Tunes mode) and whether or not to play MID files as background music.

Remote Options

Set various options regarding remote access.

Test (Simulate Answering)

This option lets you test your prepared outgoing messages.

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See also:

Playing Options

Remote Options


State

The State Box displays the current state of the answering machine.

Closed

The answering machine is OFF and will not answer calls.

Waiting For Calls

The answering machine is ON (or active) and waiting for incoming calls.

Ringing

The answering machine has detected and incoming call and is counting the number of rings to answer the call.

Line Playing

The answering machine has picked up the line and playing the outgoing message.

Line Recording

The answering machine is recording an incoming message.

Note:  The state can be switched from Closed to Waiting For Calls by pressing

the state button.


New Messages

The new messages display shows the number of incoming messages that

have not been played yet using the Play All New Msgs button .

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See also:

Play All New Msgs


Answering Machine Mode

This is the mode in which the system is acting as a normal answering machine.  When an incoming call is detected , the system plays the outgoing message and then records the callers message (incoming message).

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See also:

OutGoing Message

Holding Calls Mode

Using Remote Control


Playing Options

Holding Calls Timeout

Specifies the amount of time a caller will be kept on hold before the system drops the line if the system is in Holding Tunes mode.

Play Music As Background

When selected, all MID files will be played as background to Wave (WAV) files.

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See also:

Holding Calls Mode

Play Music As Background


Remote options

Remote Password

Number you assign as a secret code to dial when you call from a remote location to check your new messages.

Second of Silence Before Disconnect

Specifies the time (in seconds) of silence that can be recorded.  When the time specified has elapsed, the Answering Machine will stop recording

Sound File Between Messages

This is the file to be played to indicate the end of the message.  The file will be played between messages when you call to check your messages from a remote location.

No New Messages" sound file

File that will be played to you when you call to check for your messages and there are no messages or no more messages for you to hear.

After Mailbox Sound File

File to be played after playing a mailbox outgoing or greeting message to indicate start of recording.

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See also:

Mailboxes

Fax Support


Fax Support

This feature allows you to receive faxes as long as you have a fax/modem card and a Windows™ application that allows you to manually receive your faxes.  If you have this necessary hardware and software properly installed and configured in your system, all you have to do to receive your faxes is set up one of the mailboxes to receive incoming faxes for you.

To setup the fax connection feature in the Answering Machine of your TeleSound you must set the following parameters:

Fax Application Window Title

Must contain the window title of your Windows™ fax application.

Fax Mailbox Number

Number of the mailbox that will receive your faxes (1-9).

Fax Manual Receive Keys

This field must contain the keystrokes needed to start fax receiving manually.  (To specify Alt before a character enter "%" sign.)

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See also:

Mailboxes


Keyboard Keystrokes Format

The keyboard keystrokes must contain all of the keystrokes necessary to activate the manual receive feature of the fax application.  Each key is represented by one or more characters.  To specify a single keyboard character use the character itself; to specify special keys, insert one of the following codes instead:

Key	Code

Enter	{ENTER} or ~

Esc	{ESCAPE} or {ESC}

Directions (arrow keys)	{LEFT}, {RIGHT}, {UP}, {DOWN}, {HOME}, {END}

Tab	{TAB}

Function keys	{F1}, {F2}, {F3},...,{F10}

To specify keys combined with any combination of Shift, Ctrl, and Alt keys, precede the regular key code with one or more of the following codes:

Key	Code

Shift	+

Control	^

Alt	%

Sample setting for Winfax Pro: %rm

The %rm represent pressing Alt+r (select Receive from the menu bar), and then m (for Manual receive option).

Sample setting for FaxWorks for Windows™: %xm

The %xm represent pressing Alt+x (select Fax from the menu bar), and then m (for Manual receive option).

Note:  For the fax support feature to work, the Windows™ fax application must be active and setup for manual receive.

The TeleSound will receive fax transmissions in the mailbox you assigned for fax support when the parameters listed above are properly set.  The sender of the fax should proceed as follows:

The sender must dial the mailbox password and the mailbox number right after hearing to your outgoing message.  For example, if the Mailbox Access Number is set to 9 and the mailbox number assigned to receive your faxes is 1, the sender must dial 91 right after hearing your outgoing message.

The sender should now start manual transmission