HP DeskJet 300 Series Printer Driver

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About the HP DeskJet 300 Series Printer Driver

What to Do Before Printing

Selecting Print Settings

Troubleshooting Printing Problems

Printer Operation

Version 5.0

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© Copyright Microsoft Corporation 1989 - 1990

All Rights Reserved


Selecting the Printout Mode

The HP DeskJet 300 Series Printer Driver provides an Automatic printing mode to make printing easy. When using Automatic printout mode, HPs ColorSmart technology analyzes the document you are printing and selects the print settings that will give the best printed results for the document.

Selecting Automatic mode gives you the best results when printing documents. However, there are times when you will want to manually control how your document is printed, using the Predefined or User-defined printout modes. A few examples are:

Printing a draft of a color document in black or grayscale by selecting Grayscale and printing the color information as shades of gray.

Using the Intensity slider in the User Defined option to make an image lighter or darker.

Selecting Cluster Halftoning for documents to be photocopied.

Use the Predefined or User Defined modes only when you have a special need to control the manner in which your document is printed.


About the HP DeskJet 300 Series Printer Driver

The printer driver is a software program that allows you to access the printers features from within your Windows software programs. The printer driver lets you select printout modes, print quality, orientation, media type and sizes, and media source.

Automatic Printing

The HP DeskJet 300 Series Printer Driver provides an Automatic printout mode to make printing easy. You select the size and type of paper or other media, manual feeding of media or from the sheet feeder, portrait or landscape orientation, and the print quality setting; the printer driver selects everything else.

In Automatic printout mode, HPs ColorSmart technology analyzes the document you are printing and selects the halftoning, intensity and color control settings to provide the best printed results for your document. For black-only printer models, color control settings are not used. For printers with color capability, you need to purchase a color kit for color printing.

Context Sensitive Help

When you move the mouse over a setting in the Printer Setup or Printer Options dialog box, a short description of the setting appears at the bottom of the dialog box. You may also press the F1 key or click the right mouse button on any item to get to the corresponding help screen for more information.

Updating Your Printer Driver

Updates to the HP DeskJet 300 Series Printer Driver occur periodically. See Updating your printer driver for information on obtaining an updated printer driver.


What To Do Before Printing

Before you print a document, use the HP DeskJet Printer Setup dialog box to select the following settings:

The method used to print your document. Automatic is the recommended Printout Mode.

The print quality of your document.

The orientation of text and images on the printed page.

The type and size of the media you are using. Ensure that the selected Media Type matches the media type that you load in the printer.

Manual feeding of media or with the sheet feeder.

This will ensure that you get the best results when you print a document.

It is not necessary to change settings every time you print a document. The printer driver remembers the settings you chose and uses these settings until you change them in the printer setup dialog box or through your software program. You only need to change the settings only if the current document needs different settings from the last document you printed, such as a different media type or size, or print quality.

Note:	Windows software programs provide general settings that you can select for any printer. The HP DeskJet printer driver provides specific settings for the HP DeskJet printers. Settings made in your software program typically override settings made through the HP DeskJet printer driver.


Selecting Media

Use only paper or other media types listed in the Media Type selections in the HP DeskJet Printer Setup dialog box. Always make sure that the media selected in the Printer Setup dialog box matches the media loaded in the printer. The printer driver adjusts the way it prints according to the media type selected. Using a media type different from the type selected in the Printer Setup dialog box will result in lower print quality.


Printer Setup
Selecting Print Settings

The following topics describe the print settings you can set from the HP DeskJet Printer Setup dialog box. You may also press the F1 key or click the right mouse button on any item in the Printer Setup dialog box to get directly to the corresponding help screen.

Automatic

Default

MediaType

Media Size

Media Source

Orientation

Print Quality

Printout

See also

Troubleshooting Printing Problems

Printer Operation


Default Settings
Default

Click the Default button to reset all printer settings to the factory default settings. The factory default settings are listed below:

Printer Setup Dialog Box

Setting	Default Setting

Printout:	Automatic

Orientation:	Portrait

Print Quality:	Normal

MediaType:	Plain Paper

Media Size:	Letter (in US), A4 (in Europe)


Media Type

Select the Media type you are using in your printer.

Plain Paper

Use for bond paper, photocopy paper and labels. Use only paper within the weight range 16-24 lb (60-90 g).

Transparency

Use for color and black printing on HP LX JetSeries Transparency Film. If you are printing more than one transparency at a time, the printer automatically allows several minutes between transparencies for them to dry.

Transparency (Extra Dry Time)

Use to stop printing after each transparency when you are printing more than one transparency at a time. You need to remove each printed page and set it aside to dry, then re-start printing by clicking OK in the dialog box. This is necessary in high humidity environments, where transparencies may smudge if not allowed extra time to dry.

HP Glossy Paper

Use for color and black printing on HP LX JetSeries Glossy Paper to enhance color output. If you are printing more than one page at a time, the printer automatically allows several minutes between sheets for them to dry.

HP Glossy Paper (Extra Dry Time)

Use to stop printing after each page when you are printing more than one page at a time. You need to remove each printed page and set it aside to dry, then re-start printing by clicking OK in the dialog box. This is necessary in high humidity environments, where glossy pages may smudge if not allowed time to dry.

LX JetSeries Paper

Use LX JetSeries Paper for black and color output.

CX JetSeries Paper

Use CX JetSeries CutSheet Paper to enhance color output. Use this media type with the color print cartridge only.

See also

Selecting Media

Printer Operation


Media Size

Select the appropriate Media Size for the Media Type you have selected:

Type	Size

Letter	8 1/2 in. x 11 in. (US letter)

Legal	8 1/2 in. x 14 in. (US legal)

Executive	7 1/4 in. x 10 1/2 in.  (US executive letter)

A4	210 mm x 297 mm (standard A4)

Margins

The HP DeskJet printer does not print to the edge of the paper. Do not set the margins in your software application smaller than the following minimum margins:

Top Margin	0.33 inches

Bottom Margin	0.5 inches

Note:	On the HP DeskJet 310, the minimum bottom margin for Legal size media (only) is 0.67 inches.


Media Source

Sheet Feeder

Use the sheet feeder for automatic loading of media. The sheet feeder is an optional accessory that holds up to 60 sheets of plain paper.

Manual Feed

Feed media manually, one page at a time.

See also

Loading Paper in the Sheet Feeder

Loading Paper Manually


Orientation

Select the appropriate print Orientation for your document(s):

Portrait

Refers to printing across the width of the page (vertical or letter-style).

Landscape

Refers to printing across the length of the page (horizontal or spreadsheet-style).


Print Quality

Normal

Professional quality printing. Normal is the default setting for most Media.

Best

Highest quality printing. This mode prints slower than Normal mode for most documents.

Draft

Fast printing using less ink.

Note:	For printing drafts of color documents (on color printer models), you may wish to select Draft with a Printout mode which prints using the black print cartridge. This will usually print faster, using grayscale instead of color. For fastest printing, you can print with Black Text which prints images in black and white.


Printout

Automatic

Predefined Settings

User Defined

Selecting the Printout Mode


Printout: Automatic

Automatic	Predefined Settings	User Defined
Use the Automatic Printout mode to get the best quality printout. This is the recommended setting for all documents. Automatic uses HPs ColorSmart technology to automatically select the best print settings for your documents. Use Automatic mode for both graphics and text.

In Automatic mode, ColorSmart analyzes the document you are printing and automatically selects the Halftoning, Intensity, and Color Control settings to provide the best quality printout of your document. With black-only printer models, the Halfttoning and Intensity settings are automatically selected to provide the best quality printout in grayscale.

Automatic is the default mode and provides the best results for most documents.

Automatic  Use Black	When using Automatic mode with a color printer model, you can select the Use Black option to print only with the black print cartridge. With the Use Black option selected, documents containing color will be printed in grayscale.
See also

Selecting the Printout Mode

Color Kit


Printout: Predefined

Automatic	Predefined Settings	User Defined
These predefined settings optimize printing for specific types of documents. Automatic is the best choice for most documents, but the following choices are useful if you need more control of the printed output.

Black Text

Use for documents that contain only black text, such as letters.

Grayscale

Use for documents that contain solid graphics, such as business graphs and charts, to be printed in gray tones.

For grayscale printing of color images, use grayscale mode. With grayscale imaging, different colors and saturation levels of color are represented as different shades of gray.

Color Graphics

Use for documents that contain solid graphics to be printed in color, such as business graphs and charts.
(Requires Color Kit)

Color Photo

Use for documents that contain complex graphics to be printed in color, such as scanned images and photographs.
(Requires Color Kit)

See also:

Selecting the Printout Mode


Printout: User Defined Options
Printout: User Defined

Automatic	Predefined Settings	User Defined
This option allows you exact control over all the driver settings available. Choose this setting if Automatic or the Predefined printout modes do not meet your needs.

Click on the Modify button to change the driver settings.

See also:

Selecting the Printout Mode


Printer Driver

The software program that controls the printer and allows your software programs to access the printer's features. Your printer driver gives Windows important information about your printer, including details about printer features, the printer interface, and descriptions of the fonts.


Grayscale

Representing color in black and white. Different colors and saturation levels of color appear as different shades of gray.


User Defined Settings

Some options shown here may not apply to your printer model.

Print Cartridge

Intensity

Color Control

Halftoning


Color Control

The topics described here apply to color printing only.

Vivid Color

Use this setting to print clear and vivid colors for simple colored graphics such as graphs and business charts. Use for simple, solid color graphics and applications supporting basic 8 colors (black, white, red, green, blue, cyan, yellow and magenta).

Match Screen

Match Screen adjusts printed colors for the best match in appearance to your screen. Use for complex color graphics such as scanned images, photographs, and complex computer generated artwork.


Halftoning

The halftoning method you choose determines how the dots are arranged to create a printed page using one of the following imaging methods.

Pattern

Uniform distribution of ink. Sometimes produces noticeable geometric patterns in area fills.

Recommended Use: Color text. Free-hand images. "Clip art" images. Business graphics.

Scatter

Uses an algorithm to produce the appearance of a random distribution of ink.

Recommended Use: Complex graphic images. "Photographic" images. Scanned images.

Cluster

Clusters dots of ink.

Recommended Use: Photographic images. Documents to be photocopied.

Note: When using Pattern halftoning and printing color pages, composite black or some colors may not always be optimal. Switching to either Cluster or Scatter halftoning may alleviate this problem.

Composite black may improve when using the Best Print Quality setting or by printing on HP LX or CX JetSeries Paper.


Intensity

Intensity selections control the amount of ink that is printed on the page. To produce lighter images, move the slider to the left. To produce darker images, move the slider to the right.

More ink results in more intense (darker) color or grayscale images.

For color printing, changing Intensity settings may produce hue changes in some colors.


Print Cartridge

Color

Select this option to print all documents with the color print cartridge. Black text or graphics in the documents will be printed using composite black.

Black

Select this option to print all documents with the black print cartridge. Color graphics will be printed in black or shades of gray.

Note:	If you have a printer with color capability, you can print in color when you purchase a color kit.


Hue

Color or the graduation of color. Colors are named by hue: red, blue, green, etc.


Composite Black

Composite black is created from a blend of the three primary colors (cyan, yellow, and magenta) in the color print cartridge. When these colors are blended, they appear almost black on the page.


Configuring INI Files

The HP DeskJet 300 Series Configuration program provides an easy method to modify settings in INI files. This program lets you select different options by clicking check boxes. (To run this program, select File, Run, HPACNFIG.EXE)

When you select the OK button, the program updates the appropriate INI files with any changes you have made in the check boxes. After selecting OK, the program will prompt you to either Restart Windows or Return to Windows. You must restart windows in order for the changes you have made to take effect.

To exit the configuration program without making modifications to any INI file, select the Cancel button.

To set all check boxes to their default settings, select the Default button.

Disable Enhanced Error Detection

The printer driver has an enhanced error detection mode that detects printer status such as out of paper, wrong print cartridge installed, or battery level. This mode is only available when the printer is connected directly to your computer (not a network) with a Centronics interface cable.

Select this option if you are unable to print, or you experience long delays before the printer starts printing. The problems may be due to a non-standard printer interface cable, a switch box connecting your computer to your printer, or some other device sharing the same printer port.

Disable Status Dialog

Select this option to prevent the Status Dialog from appearing when the printer driver is sending information to the printer, the HP Spooler, or Windows Print Manager.

Old Print Region

The default print margins are different from the previous driver (HP DeskJet 310 v1.0). See Media Size for more information on the default print margins.

If you have documents created with this previous driver and they do not print with the same formatting, you may select this option to use the previous print regions.

Note: 	With this change, text on printed pages containing color will be shifted up (by 0.17 inches / 4.23 mm) from what you see on your screen.

Bypass HP Color

Try selecting this option if you are experiencing problems with printing black and white images correctly. If selecting this option does not solve the problem, you should not leave it selected or you may cause printing problems with other applications.

Disable HP Spooler

Select this option to disable the HP Spooler. You need to disable the HP Spooler if you want to use the Windows Print Manager. To print directly to the printer, the Print Manager must be disabled as well.

Other Settings

Other settings are application specific. See the README.TXT file provided on your installation disk for applications that may require these settings.


Troubleshooting Printing Problems

The following topics cover common printer problems. If your printer is not operating properly, select the topic from the following list that describes your printer's problem and follow the suggestions.

Note:	If your printer's problem is not covered here or you need additional help, see the problem solving sections of the printer users guide for more detailed troubleshooting information. See the README.TXT file on your HP DeskJet 300 Series Printer Driver Installation Disk for information on known problems with software applications. Also see the documentation that came with your software application.

Print Quality Problems

Color Print Quality Problems

Document Printing Problems

Other Problems


Print Quality Problems

Ink is smearing

Print is faint

Print is fuzzy


Color Print Quality Problems

Bands of light and dark color appear in the printout

Black areas appear green in color printout

Colors appear washed out

Colors in printed output are not what you expect

Printed colors don't match screen colors


Document Printing Problems

Documents print in incorrect orientation

Printer prints with black print cartridge instead of color


Other Problems

Printing is slow

Alert messages such as "Not enough memory to print" are displayed


Bands of light and dark colors
Bands of light and dark color appear in the printout

Sometimes the printer can print information faster than the computer can send it. When the printer is waiting for information, the print cartridge pauses and a banding effect may occur.

Select Best in the Print Quality option, and print your document.

If results are still unsatisfactory, select a Low Print Priority for the HP Spooler and try printing again.


Black areas appear green
Black areas appear green in color printout

When using the color print cartridge to print black, the resulting composite black print may have a green tint. The most common causes are listed below with suggestions.

The wrong combination of Printout and Halftoning modes is being used.

Select Automatic Printout mode.

If you wish to print the document in color, select Color Photo Printout mode.

Normal or Draft print quality is selected

Select Best Print Quality mode. Composite black will appear better in Best print quality mode.


Colors appear washed out

Automatic Printout mode is not selected.

Select Automatic Printout mode. Automatic selects the printer settings for you to provide the best printing results.

The Intensity slider in the Options dialog box is set too low.

If you are using the User Defined printout mode, the intensity slider in the Options dialog box may be set too low. Click on the Modify button to select the Options dialog box. Then move the Intensity slider to the right to increase the amount of ink used.

Empty or clogged print cartridge.

Replace or Clean the print cartridge.


Colors are not what you expect
Colors in printed output are not what you expect

There are several reasons why colors may not appear as you expected. The most common causes are listed below with suggested solutions.

Automatic Printout mode is not selected.

Select Automatic Printout mode. Automatic selects the printer settings for you to provide the best color printing results.

Intensity settings may cause changes in color hue.

If you are using the User Defined Printout mode, the intensity slider in the Options dialog box may not be set correctly. Click on the Modify button to select the Options dialog box. Then readjust the Intensity slider to the left for lighter images, or to the right for darker images.

Wrong Color Control setting is selected.

If you are using the User Defined Printout mode, select a different Color Control Setting in the Options dialog box. To change the Color Control setting, click on the Modify button to select the Options dialog box. Select Vivid Color for clear, vivid colors in simple graphics. Select Match Screen for the closest color match to your screen.


Colors don't match screen
Printed colors don't match screen colors

There are several reasons why printed colors may not match the colors on your screen. The most common causes are listed below with suggested solutions.

Automatic mode is not selected.

Select Automatic Printout mode. Automatic selects the printer settings for you to provide the best color printing results.

Color settings need adjustment.

If you are using the User Defined Printout mode, select Match Screen in the Options dialog box. To open the Options dialog box, click on the Modify button.

In Match Screen mode, printed results may not be what you anticipate. For example, what may be a greenish-yellow color on your screen may print out as yellow with specks of green.

Review your printed results to determine whether using this feature is appropriate for your desired output. Try adjusting the Intensity slider or selecting the Vivid Color setting in the Options dialog box. To open the Options dialog box, click on the Modify button.


Document prints in wrong orientation
Documents print in incorrect orientation

Printer Setup settings differ from your software application settings.

Select the Orientation in your software application that matches the Orientation selection in the Printer Setup dialog box. Software application settings override Printer Setup settings.


Printer prints black instead of color
Printer prints with black print cartridge instead of color

When you want to print a document in color, you may find that the printer either prompts you for a black print cartridge, or prints the document in black. The causes are listed below with suggestions.

A black Printout mode is selected.

Select Automatic Printout mode and make sure the Use Black option is not selected. Check that a color print cartridge is installed and try printing again.

The Use Black options is selected together with Automatic Printout mode.

When the Use Black option is selected, documents will be printed in black and grayscale only. Click the Use Black option to de-select it. Check that a color print cartridge is installed and try printing again.


Print is faint

The Intensity slider in the Options dialog box is set too low.

Select Automatic Printout mode in the Printer Setup dialog box.

Select User Defined Printout mode, click on the Modify button and move the intensity slider to the right to increase the amount of ink used.

Draft Print Quality mode is selected.

Select Normal Print Quality mode in the Printer Setup dialog box.

Empty or clogged print cartridge.

Clean the print cartridge or replace it.


Print is fuzzy

There are several reasons why print may appear fuzzy. The most common causes are listed below with suggested solutions.

The Intensity slider in the Options dialog box may be set too high.

Select Automatic Printout mode in the Printer Setup dialog box.

Select User Defined Printout mode, click on the Modify button and move the intensity slider to the left to decrease the amount of ink used.

Media may be affecting print quality

Change the type of media you are using. See the documentation that came with your printer for media information.

The correct or print side of the media is not being used.

Turn over the media in the sheet feeder.


Ink is smearing
Ink is smearing or paper is wrinkling

There are several reasons why smearing may occur. The most common causes are listed below with suggested solutions.

Too much ink is on the page.

Select Automatic Printout mode in the Printer Setup dialog box.

Select User Defined Printout mode, click on the Modify button and move the Intensity slider to the left to decrease the amount of ink used.

Media selection does not match media loaded in the printer.

Make sure that the Media setting in the Printer Setup dialog box matches the paper or media type loaded in the printer. The printer uses different methods of applying ink to the page for each media type. This provides the best print quality for each media type.

Inappropriate paper or other media type is loaded in the printer.

Try another type of paper or media. See the user's guide for your printer for information on selecting media.

Insufficient dry time for transparencies or HP Glossy Paper.

Ink on transparencies and HP Glossy Paper takes longer to dry in high humidity conditions. Try removing each sheet from the printer as it completes printing and lay it aside to dry. This will prevent the following sheet from falling on top of it and smearing the ink. Be careful not to touch the ink until it is completely dry. See the extra dry time option for transparency and HP Glossy Paper.


Alert messages are displayed
Alert messages such as "Not enough memory to print" are displayed

System memory problems.

You may have insufficient memory in your computer. Try the following suggestions in the order listed:

Close all other applications.

Exit all applications and Windows. Restart Windows, then restart only the application you need.

Purchase more RAM for your computer.


Printing is slow

There are several reasons why your printer may print slowly. The most common causes are listed below with suggested solutions.

System memory problems.

You may have insufficient memory in your computer. Try the following suggestions in the order listed:

Close all other applications.

Exit all applications and Windows. Restart Windows, then restart only the application you need.

Purchase more RAM for your computer.

Best Print Quality mode is selected.

Best mode prints slower than normal mode. Slower printing is expected for this mode.

Transparency or HP Glossy Paper Media Type is selected.

The printer driver has drying times built-in for Transparency and HP Glossy Paper media types. Slower printing is normal for these modes.


Customer Support

If the suggestions in this troubleshooting section and in the printer or software documentation do not solve your problems, contact your authorized HP dealer/distributor. You can also obtain help from the following (if available in your region):

HP Audio Tips (1-800-333-1917)

HP Audio Tips is an automated phone service for information on common questions about your printer. This service is available in the US only.

HP FIRST (1-800-333-1917)

HP FIRST is an automated fax retrieval system that offers information on printing with specific software programs and request forms for printer driver updates.

HP Customer Support Centers (208-323-2551)

For questions and problems not addressed by the above support options, support specialists at HP Customer Support Centers can assist in diagnosing and solving problems that may occur.

Note:	Phone numbers provided are for the US only. More detailed information on customer support and support phone numbers for different regions are provided in the documentation that came with your printer.

Updating your printer driver

To obtain updated printer drivers:

HP Distribution Center (303-339-7009)

CompuServe

CompuServe members can download the most recent versions of HP DeskJet printer software by typing GO HPPER.

Internet

Connect via annonymous ftp to ftp-boi.external.hp.com


Printer Operation

The following topics describe printer tasks that you may need to perform in the course of printing a document, such as changing cartridges. For more detailed information on your printers features and operation, refer to the printer users guide.

Changing the Print Cartridge

Cleaning the Print Cartridge

Clearing a Paper Jam

Loading Paper in the Sheet Feeder

Loading Paper Manually

Recharging the Battery

Using the Print Cartridge Storage Container


Changing the Print Cartridge

Use only recommended print cartridges. To change the print cartridge:

1. Press the Change Cartridge button on the printer.

2. Pull the top of the print cartridge to remove it from the printer.

If you are not replacing a print cartridge that has run out of ink, place the print cartridge in the storage container provided with the color kit.

3. Insert a new or desired print cartridge. Remember to remove the tapes covering the nozzles of new print cartridges.

4. Press the Change Cartridge button to continue.


Cleaning the Print Cartridge

If dots or lines are missing from your printouts, you may need to clear the nozzles of the print cartridge.

1.	Hold down the Draft button and press the Power button to turn on the printer.

The printer clears the ink nozzles and prints a test page.

2.	Check the test page. If there are white streaks in the horizontal bars or gaps in the diagonal test pattern at the bottom of the page, repeat the cleaning process.

Note: Use this cleaning process only if the printout has missing dots or lines. Clearing the ink nozzles too often will reduce the life of the print cartridge.


Clearing A Paper Jam

Paper jams are indicated by blinking Busy and Online lights on the printer.

1. Turn off the printer.

2. If you are using the sheet feeder, press down on the pressure plate to release the paper, then remove the printer from the sheet feeder. The piece of paper jammed in the printer should slide out of the sheet feeder.

3. Open the access door. Pull the sheet of paper towards you while pressing the paper release button.

4. Close the access door and turn on the printer.

To avoid paper jams,

Make sure nothing blocks the printers paper path.

Make sure the sheet feeder does not contain more than 60 sheets of plain paper or 20 LX JetSeries transparencies.

Load media correctly.

See also

Loading Paper in the Sheet Feeder

Loading Paper Manually


Loading Paper in the Sheet Feeder

If you are not using a sheet feeder, see Loading Paper Manually.

The sheet feeder holds about 60 sheets of plain paper or 20 LX JetSeries transparencies.

1.	Slide the paper width adjustment bar to the left.

2.	Press the pressure plate.

3.	Insert paper in the IN tray, aligning it against the right side. Slide the paper width adjustment bar against the paper.

4.	Press the pressure plate release button to hold the media in place.

5.	Adjust the left paper output guide to the size of the media.

6.	Press the Online button to resume printing.


Loading Paper Manually

Insert paper into the paper feed slot of the printer, making sure that the edge of the sheet is aligned with the alignment mark at the side of the slot.

See also

Loading Paper in the Sheet Feeder


Recharging the Battery

1.	Install the battery pack in the printer.

2.	Connect the power adapter to the AC outlet and then to the printer.

The printer starts charging the battery pack automatically and the Charge light will be lit. The printer need not be turned on. The Charge light goes off when the battery pack is fully charged. Charging may take up to 10 hours. Refer to your printer users guide for information on charging times.


Using the Print Cartridge Storage Container

If you purchased a color kit, use the print cartridge storage container to store the print cartridge that is not in use. Do not leave print cartridges in the open as the ink will dry out.

To store a print cartridge, insert it with the arrow on the print cartridge top pointing towards the corresponding cartridge clip in the storage container. The arrow on the top of the black print cartridge should point towards the cartridge clip at the side of the storage container. The arrow on the top of the color print cartridge should point towards the cartridge clip at the back of the storage container.

To remove a print cartridge from the storage container, hold the top of the print cartridge and lift it out. If you have any difficulty removing the print cartridge, press the cartrige clip back while lifting the print cartridge.


Printer Driver Warnings and Errors

Printer Messages

Insert Black Print Cartridge

Insert Color Print Cartridge

Unknown Print Cartridge

Out of Paper

Printer is not responding

Printer Error

Problem Accessing Printer

Battery Low

Remove Media


Change Print Cartridge

The document to be printed requires the black print cartridge. Follow the instructions in Changing the Print Cartridge to replace the installed print cartridge with a black print cartridge.

If you have selected Automatic Printout mode and your document contains color text or images, it may be because you have the Use Black option selected.

If you wish to print using the color cartridge, or do not have a black cartridge, cancel the print job and print the document using one of the following Printout modes:

Automatic mode, but make sure the Use Black option is not selected.

Color Graphics or Color Photo Predefined Settings, depending on which setting best describes your document.

 User Defined Printout mode, with the color print cartridge selected.

Note that your document will print much more slowly in composite_black and uses more ink than printing with a black print cartridge.

Note:	Always store open print cartridges that are not being used in the print cartridge storage container to ensure that the print cartridge does not dry out or clog.


Change Print Cartridge

The document to be printed requires the color print cartridge. Follow the instructions in Changing the Print Cartridge to replace the installed print cartridge with a color print cartridge.

Note:	In order to print in color, you must have purchased the optional Color Kit

If you wish to print using the black cartridge, cancel the print job and print the document using one of the following Printout modes:

Automatic mode with the Use Black option selected.

Black Text or Grayscale Predefined Settings depending on which setting best describes your document.

User Defined Printout with the black print cartridge selected.

Note:	Always store open print cartridges that are not being used in the print cartridge storage container to ensure that the print cartridge does not dry out or clog.


Unknown Print Cartridge

The printer driver is unable to determine whether the black or color print cartridge is currently in the printer. If the Change Cartridge light on the printer front panel blinks, it means that you have the wrong cartridge inserted. To continue printing, follow the instructions in Changing the Print Cartridge to replace the installed print cartridge with the cartridge required for this document.

You may have one of the following problems that is preventing the printer driver from determining the current print cartridge:

The printer may not be connected to the port selected in the Windows Control Panel.

Your printer cable may not have connections for all the printer status lines.

Try another interface cable with your printer, or use the recommended HP Centronics cable.

If you are using a switch box, your switch box may not support all the printer status lines. Or if you have another device attached to the same printer port, that device may be using the status lines.

Try connecting your printer directly to the computer.

If this message continues to appear in subsequent print jobs, and you wish to prevent it from appearing, refer to the section on how to disable Enhanced Error Detection.


Printer Not Responding

The printer is not responding to the printer software. Try the following actions to fix the problem:

Make sure the printer is turned on.

If the printer is off-line, press the Online button to resume printing.

Check for a paper jam.

The printer cable may be disconnected or you may have a defective printer cable. Make sure the printer cable is firmly connected to the port on the printer and on the computer.

If this does not correct the problem, try a different printer cable, or use the recommended HP Centronics cable.

If you are printing from a notebook computer, the power savings mode may have disabled the printer port if the printer was not on when the computer was turned on.

Turn off your printer and computer. Turn on your printer and then turn on the computer. Try printing again.

If the printer is operating in battery mode, the battery level may be too low for printing. Try connecting the power adaptor.


Printer Error

The printer has an error and cannot continue printing. Try the following actions to fix the problem:

Check for a paper jam.

If all the lights on the printer are blinking, check that there are no objects inside the printer that may be preventing the print cartridge from moving freely.

Switch the printer off and on again. If there are no flashing lights on the printer front panel, try printing again.


Driver Messages: Printer Port Problem
Printer Port Problem

There is a problem accessing the printer port. Try the following actions to correct this problem:

Some other software program may be printing to the same printer port. Click OK and wait for the other software program to complete printing. Then try printing your document again.

If you have another device such as a tape backup unit attached to the same port, it may be using the port. Click OK and wait until the other device has finished using the port. Then try printing your document again.

Make sure your printer is connected to the port selected in the Windows Control Panel.

Close all applications and restart Windows.

Turn off your computer, then turn the computer on again.

If one of the above steps does not fix the problem, you may have a hardware failure. You may wish to contact Customer Support Services


Remove Media

The printer is waiting for the transparency or glossy paper to be removed from the printer output area before continuing.

This is because the HP Transparency (extra dry time) or HP Glossy Paper (extra dry time) Media option has been selected.

If you wish to print unattended, select HP Transparency or HP Glossy Paper instead, without the (extra dry time) option. This will cause printing to pause for several minutes between pages to allow the pages below to dry completely.


Memory Low

There is insufficient memory for the printer driver to print optimally. As a result, printing may be unacceptably slow.

Free up memory on your system by restarting Windows and loading only the application you wish to print from.

If the document being printed is very complex, try selecting either Black Text or Color Graphics Printout modes which require less memory to print.

If this still does not help, you will need to purchase more system memory (RAM) for your computer.


Out of Disk Space

The HP Spooler or Windows Print Manager is active and is attempting to print your document to a temporary file on your hard disk. However, there is insufficient space on this disk to continue.

Free up disk space on your disk drive by removing unecessary files and try printing again.

Alternatively, you can turn off spooling. To disable the HP Spooler, use the Configuration program HPACNFIG.EXE. To disable the Windows Print Manager, choose the Control Panel icon from the Main group, choose the Printers icon, and click the Use Print Manager checkbox.


General Error

One of the following printer driver internal errors has occured.

Cannot load a required resource

A required printer driver file is missing

Memory has been corrupted by another application

Exit Windows. Load only the application that is required for printing and try printing again.


Printer is Busy

When you are not using a print spooler, this occurs because another application is currently printing. You may only print from one application at a time. Try printing again later when the other application has finished printing.

If you are sure that no other application is currently printing, and you are still getting this error, then the most probable cause is that another application crashed earlier while running Windows. Try restarting Windows and printing again.

If you wish to spool multiple files in quick successsion, try activating the HP Spooler using the Configuration program HPACNFIG.EXE.


Queue Processor not configured
Printer Configuration Error

The printer driver configuration has been changed either manually, or by another printer driver.

Try the following actions to fix the problem:

If you have modified the WIN.INI file, try printing again. The driver will automatically reconfigure itself.

If you are using another printer or printer driver connected to the same printer port, make sure that the printer completes the print job before changing the printer driver.

Restart Windows and try printing again.


Printer Supplies
Printer Supplies and Accessories

To order printer supplies or accessories, call your authorized HP dealer/distributor or the nearest HP sales and service office. A list of sales and service offices is provided in your printer users guide.

In the U.S. and Canada, if your dealer does not have the supplies, call HP DIRECT for fast shipping service.

Within the U.S.	1-800-538-8787

Toronto	416-671-8383

Other Canadian provinces	1-800-387-3154

Print Cartridges

51633A 	Black print cartridge

51625A 	Color print cartridge

The high-capacity black print cartridge (part number 51626A) is not recommended for use with the HP DeskJet 300 Series printers.

Centronics parallel cable

C3061A

Color Kit

The color kit lets you printer in color with the HP DeskJet 320 and HP DeskJet 310 printers. The color kit contains a color print cartridge and a print cartridge storage container.

The part numbers for the color kit are:

C3067A 	U.S.A.

C3069A 	Europe

C3276A 	Canada and Latin America

Media

51636F 	LX JetSeries Transparency Film (U.S. Letter size)

51636G 	LX JetSeries Transparency Film (A4 size)

51636H 	LX JetSeries Glossy Paper (U.S. Letter size)

51636J 	LX JetSeries Glossy Paper (A4 size)

51634Y 	LX JetSeries Paper (U.S. Letter size)

51634Z 	LX JetSeries Paper (A4 size)

51630Y 	CX JetSeries CutSheet Paper (U.S. Letter size) *

51630Z 	CX JetSeries CutSheet Paper (A4 size) *

92296 series 	HP Labels

* for printing with the color print cartridge only.

Sheet Feeder

C3005A

Carrying Case (for printer and notebook PC)

C3050A

Rechargeable Battery Pack *

C3003A 	U.S.A., Canada and Latin America

C3059A 	Europe and other areas

* options vary only in the packaging

Note: The above information is correct at the time of release of this printer software.


Spool Status Monitor

The Spool Status Monitor shows which page of the document is currently being spooled.

The animated activity monitor indicates that the computer is processing information.


Print Status Monitor

The Print Status Monitor displays information about the document that is currently printing.

Document

The name of the software application you used and the name of the document file.

Settings

The settings used in printing the current document.

Status

How much of the current page has been printed.

The animated activity monitor indicates that the computer is processing information.

The print cartridge (black or color) selected for printing the document. The black print cartridge is shown here.

The battery gauge shows the battery charge level, if you are using the printer in battery mode. The charge level is updated after each page is printed.


Contents for HP Spooler Help

What is the HP Spooler?

The HP Spooler Window

Changing Options for spooling

Pausing, resuming or deleting printing


What is the HP Spooler?

The HP Spooler is a program that manages the documents you print to your HP DeskJet 300 Series printer. It lets you choose a Print Priority that returns you quickly to your application where you can continue with other tasks, or starts the document printing as quickly as possible. You will also be provided with feedback on the printer status, for example, you will be alerted if the printer has run out of paper.

The HP Spooler takes the place of the Windows Print Manager. If you disable the HP Spooler with the Configuration program (HPACNFIG.EXE), you can use Print Manager for background printing, but you will not be able to receive any feedback on the printer status.


The HP Turbo Spooler Window
The HP Spooler Window

The HP Spooler window displays a list of HP DeskJet 300 Series printers that are installed on your system. Below each printer name is a list of documents that are being printed or waiting to print. You can use the options on the Document menu to pause, resume or cancel printing on any of the printers shown.

Changing the size of columns in the window

To change the size of the columns in the HP Spooler window, use the mouse to drag the column border in the bar below the menu bar.


Changing Options for Spooling

You can change the following options for spooling from the HP Spooler window:

Spool Directory

Print Priority

1. To open the HP Spooler window, double-click the HP Spooler icon at the bottom of your screen. If you do not see the HP Spooler icon, run the HPASPR.EXE file located in your WINDOWS directory from the Program Manager or File Manager.

2. Select Options from the menu bar.

3. Select Change Options from the menu.

4. Select the Spool Directory and Print Priority in the dialog box that appears.

5. Click OK to save your selections.

When you specify a new print priority, it will be used for the next print job in the queue or the next document you print. When you specify a different spool directory, it is used when you next print a document.

Spool Directory

The HP Spooler uses the spool directory to create temporary print files. If you find that the HP Spooler often runs out of disk space, use this option to select another directory for spooling.

Print Priority

Select High print priority to start printing the document on the printer as quickly as possible (default).

Select Low print priority to return to your application as quickly as possible.


Pausing, Resuming or Deleting Printing

These options are provided on the Document menu in the HP Spooler window.

Pause Document

You can pause a document that is currently printing.

Resume Document

You can resume printing a document that you have previously paused.

Delete Document

You can delete any document whose status is Idle, Printing or Paused.
To delete all documents sent to the printer, close the HP Spooler window.