 HP DeskJet 500 Series Printer Driver

This help file provides information about the topics listed below.

About the HP DeskJet 500 Series Printer Driver

HP DeskJet Utilities Program Group Items

Using the HP DeskJet Status Monitor

What to do Before Printing

Selecting Print Settings

Selecting Printer Setup Options

Troubleshooting Printing Problems

Customer Support

Use the scroll bar to see information not currently visible in the help window. To print this or any other help topic, choose Print Topic from the Help File menu.

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© Copyright Microsoft Corporation 1989 - 1992

All Rights Reserved


About the HP DeskJet 500 Series Printer Driver

The printer driver is a software program that allows you to access the printer's features from within your software programs. The printer driver lets you select printout modes, print quality, orientation, media types, and media sizes.

Automatic Printing

The HP DeskJet 500 Series Printer Driver provides an Automatic printing mode to make printing  easy. You select the size and type of paper or other media, portrait or landscape orientation, and the print quality setting; the printer software selects everything else.

When using Automatic Printout mode with color printer models, HP's ColorSmart technology analyzes the document you are printing and selects the halftoning, intensity, and color control settings to provide the best printed results for your document.

Automatic is the recommended mode for all documents. Automatic Printout mode is not available with monochrome (black) printers.

Context Sensitive Help

When you click on a setting in the HP DeskJet Printer Setup or Printer Options dialog boxes, a short explanation of the setting is displayed in the box at the bottom of the dialog box. This gives you immediate information about printer settings.

Updating Your Printer Driver

Updates to the HP DeskJet 500 Series printer driver occur periodically.  For information on how to get printer driver updates, see the user's guide for your printer.


Using the Printer Status Monitor
Using the HP DeskJet Status Monitor

The HP DeskJet Status Monitor lets you:

Monitor current print jobs.

Monitor printer status at any time.

View the selected print settings for the current print job.

Print Job Status

The status monitor lets you display the status of any print job that is currently printing to an HP DeskJet 500 Series printer. It provides information about the document you are printing, including the software program you used to produce the document, the name of the document file, and the settings used to prepare the document for printing. The status monitor also displays how many pages of your document have been printed and percent complete of the page currently being printed.

Printer Status

The status monitor tells you the status of the printer. If the printer experiences a problem, the status monitor displays an error message in a dialog box along with information on how to solve the problem. In some error message dialog boxes, you can click on an Help button to display detailed information about how to resolve the problem.


DeskJet Utilities Program Group Items
HP DeskJet Utilities Program Group Items

The HP Printer Setup program creates a program group named HP DeskJet Utilities in the Windows Program Manager when you install your printer software. The setup program puts the following items in the program group.

HP DeskJet Status Monitor

The HP DeskJet Status Monitor provides information about the current print job and the current state of the printer, and lets you do some printer tasks such as cleaning the print cartridge and printing a self-test page.

README File

The README.TXT file contains late breaking information about the printer driver, troubleshooting information, known software program defects, and information on how to resolve problems with software programs.


What to do Before Printing

Before you print a document, use the HP DeskJet Printer Setup dialog box to select the following settings:

The method used to print your document (Printout Mode)

The print quality of your document

The type of paper or other media you are using

The size of media you are using

The orientation of text and images on the printed page

This will ensure that you get the best results when you print a document.

It is not necessary to change settings every time you print a document. The printer software remembers the settings you choose in the HP DeskJet Printer Setup dialog box and uses these settings until you change them in the printer setup dialog box or through your software program. You need to change printer settings only if the current documents need different settings from the last document you printed, such as a different media type or size, or print quality.

Selecting the Printout Mode

Automatic Printout mode is the recommended printout mode for HP DeskJet color printer models.  In Automatic Printout mode, the printer software analyzes the document you are printing and selects the halftoning, intensity, and color control (color printer models) settings to provide the best printed results for your document.

Selecting Media

Use only the paper or other media types listed in the Media selections in the HP Printer Setup dialog box. Always make sure that the media selection in the HP Printer Setup dialog box matches the type of paper or other media loaded in the printer. The printer software adjusts the way it puts ink on a page for the selected media type. Using a media type different from the type selected in the HP Printer Setup dialog box will result in lower print quality.

Getting Help

For detailed descriptions of the selections provided in the HP Printer Setup dialog box, see the on-line help topics available from within the HP Printer Setup dialog box or the Selecting Print Settings topic.

Note:	Windows software programs provide general settings that you can select for any printer. The HP DeskJet printer software provides specific settings that you can select for HP DeskJet printers. Settings made in your software program typically override settings made through the HP DeskJet Printer software.

See Also:

For information about using paper and other media in your printer, see the user's guide for your printer.


Customer Support

If problems occur when using your printer, see the troubleshooting section of the user's guide for your printer or the Troubleshooting Printing Problems topic in this on-line help. If you cannot find the solution to your problem, HP provides a number of services to help you solve problems or answer questions you may have about your printer.

The services available vary between countries and regions. For detailed information about services available in your region, refer to the user's guide for your printer.


Troubleshooting Printing Problems

This topic describes common printing problems and suggests solutions. If your printer is not operating properly, select the topic from the following list that best describes your printer's problem and follow the suggestions.

Note:  If your printer's problem is not covered here or you need additional help, see the problem solving sections of the documentation that came with your printer. See the README.TXT file on your HP DeskJet 500 Series Printer Software Disk for information on known problems with software applications. Also see the documentation that came with your software application. See Customer Support and the user's guide for your printer for information on available customer support services and how to access the services.

Print Quality Problems

Ink is smearing

Printing is faint

Print is fuzzy

Bands of light and dark colors appear in the printout

Color Printing Problems

Black areas appear green in color printouts

Black ink is mixing with color ink

Colors appear washed out

Colors in printed output are not what you expect

Misaligned text or white spaces in graphics

Printed colors do not match screen colors

Document Printing Problems

Documents print in incorrect orientation

Envelope Problems

Envelopes do not advance into the printer

Printer ejects envelope before printing

Other Problems

Alert messages such as "Not enough memory to print" are displayed

Printing is slow


Ink is smearing

There are several reasons why smearing may occur. The most common causes are listed below with suggested solutions.

Too much ink is on the page.

Select Automatic Printout in the HP DeskJet Printer Setup dialog box. In Automatic mode, the printer software selects the appropriate amount of ink for the selected media type. (Color printer models only)

Click the Options button in the HP DeskJet Printer Setup dialog box to select the Options dialog box. Then move the Intensity slider to the left to decrease the amount of ink used. (Options settings are not available in Automatic or Black Text mode)

Media selection does not match media loaded in the printer.

Make sure that the Media setting in the HP DeskJet Printer Setup dialog box matches the paper or media type loaded in the printer. The printer uses different methods of applying ink to the page for each media type. This provides the best print quality for each media type.

Inappropriate paper or other media type is loaded in the printer.

Try another type of paper or media. See the user's guide for your printer for information on selecting media.

Insufficient dry time for transparencies or HP Glossy Paper.

Ink on transparencies and HP Glossy Paper takes longer to dry than on other media types. Remove each sheet from the printer as it completes printing and lay it aside to dry. This will prevent the following sheet from falling on top of it and smearing the ink. Be careful not to touch the ink until it is completely dry.

Printing on the wrong side of a transparency.

Transparency film may be loaded incorrectly. Make sure transparency film is loaded into the printer rough side down. The rough side of the transparency is the print side.


Print is faint

There are several reasons why print may be faint. The most common causes are listed below with suggested solutions.

The Intensity slider in the Options dialog box is set too low.

Select Automatic Printout in the HP DeskJet Printer Setup dialog box. In Automatic mode, the printer software selects the appropriate amount of ink for the selected media type. (Color printer models only)

Click the Options button in the HP DeskJet Printer Setup dialog box to select the Options dialog box. Then move the Intensity slider to the right to increase the amount of ink used. (Options settings are not available in Automatic or Black Text mode)

EconoFast Print Quality mode is selected.

Select Normal or Best Print Quality mode in the HP DeskJet Printer Setup dialog box.

Clogged or empty print cartridge.

Clean or replace the print cartridge.

For instructions for cleaning print cartridges, see the user's guide that came with your printer.


Print is fuzzy

There are several reasons why print may appear fuzzy. The most common causes are listed below with suggested solutions.

The Intensity slider in the Options dialog box may be set too high.

Select Automatic Printout in the HP DeskJet Printer Setup dialog box. In Automatic mode, the printer software selects the appropriate amount of ink for the selected media type. (Color printer models only)

Click the Options button in the HP DeskJet Printer Setup dialog box to select the Options dialog box. Then move the Intensity slider to the left to decrease the amount of ink used. (Options settings are not available in Automatic or Black Text mode)

Media may be affecting print quality

Change the type of media you are using. See the user's guide for your printer for media information.

The correct or print side of the media is not being used.

Turn over the media in the IN tray.

The print cartridge nozzles may be clogged or dirty.

Clean the print cartridge.

For instructions for cleaning print cartridges, see the user's guide that came with your printer.


Bands of light and dark colors appear in the printout

Sometimes the printer can print information faster than the computer can send it. When the printer is waiting for information, the print cartridge pauses and a banding effect may occur.

Select Best in the Print Quality option and use the Windows Print Manager. To use the Windows Print Manager, do the following:

1.	Open the Main group window, the Control Panel, and the Printers icon.

2. Check the Use Print Manager checkbox.


Black areas appear green in color printouts

All HP DeskJet color printer models print black using the color print cartridge when CX JetSeries Paper is selected in the HP DeskJet Printer Setup dialog box. The HP DeskJet 500C prints black using the color print cartridge when both black and color are printed on the same page. The resulting composite black print may have a green tint. The most common causes are listed below with suggested solutions.

CX JetSeries Paper Media is selected.

Use HP LX JetSeries Paper instead of HP CX JetSeries Paper.

With HP LX JetSeries Paper, the HP DeskJet 550C and 560C printers print black using the black print cartridge. With HP CX JetSeries Paper, these printers print black in composite black using the color print cartridge.

Always make sure that the Media selection in the HP DeskJet Printer Setup dialog box matches the type of paper or other media you have loaded in the printer IN tray.

Normal or EconoFast print quality is selected.

Select Best Print Quality mode in the HP DeskJet Printer Setup dialog box. Composite black normally will appear better in Best print quality mode.


Black ink is mixing with color ink

(HP DeskJet 550C and 560C only)

Black ink may mix with color ink when black and color images are located next to each other on the page. This can be caused by incorrect printer settings or by printing on low quality paper or other media. The most common causes are listed below with suggested solutions.

Printer settings in the HP DeskJet Printer Setup dialog box need adjustment.

If you have problems with black and color inks mixing, select Automatic Printout mode or Best Print Quality mode in the HP DeskJet Printer Setup dialog box. Separation of black and color inks is improved when Automatic or Best is selected.

Selecting both Automatic Printout mode and Best print quality will provide the best separation of black and color inks for your document.

Low quality paper or other media is being used.

Try printing on higher quality paper or other media. See the user's guide for your printer for information on selecting appropriate paper or other media for your printer.


Colors appear washed out

There are several reasons why colors may appear washed out. The most common causes are listed below with suggested solutions.

Automatic Printout mode is not selected.

Select Automatic Printout mode in the HP DeskJet Printer Setup dialog box.

Automatic selects the printer settings for you to provide the best printing results. In other Printout modes, you must manually adjust the Options settings in the Options dialog box to obtain the results you want.

The Intensity slider in the Options dialog box is set too low.

If you are using a Printout mode other than Automatic or Black Text, the Intensity slider in the Options dialog box may be set too low. Click the Options button in the HP DeskJet Printer Setup dialog box to select the Options dialog box. Then move the Intensity slider to the right to increase the amount of ink used.

Wrong Color Control setting is selected.

If Color Graphics or Color Photo printout mode is selected, make sure the appropriate Color Control setting is selected in the HP DeskJet Printer Setup Options dialog box. See the Color Control help topic in the Options dialog help for recommended usage of the Color Control settings.

Empty or clogged print cartridge.

Clean or replace the print cartridge.

For instructions for cleaning print cartridges, see the user's guide that came with your printer.


Colors in printed output are not what you expect

There are several reasons why colors may not appear as you expected. The most common causes are listed below with suggested solutions.

Media selection does not match the media type loaded in the printer.

Make sure the Media setting in the HP DeskJet Printer Setup dialog box matches the media type loaded in the printer. The printer software adjusts how ink is put on the page for the selected media type. If the Media setting does not match the media loaded in the printer, a change in color hue can occur.

Automatic Printout mode is not selected.

Select Automatic Printout mode in the HP DeskJet Printer Setup dialog box.

Automatic selects the printer settings for you to provide the best color printing results. In other Printout modes, you must manually adjust the Options settings in the Options dialog box to obtain the results you want.

Intensity settings may cause changes in color hue.

If you are using a Printout mode other than Automatic, the Intensity slider in the Options dialog box may not be set correctly. Click the Options button in the HP DeskJet Printer Setup dialog box to select the Options dialog box. Then readjust the Intensity slider in the Option dialog box. Use the mouse to move the slider to the left for lighter images. Move the slider to the right for darker images.

Wrong Color Control setting is selected.

If you are using Color Graphics or Color Photo Printout mode, select a different Color Control Setting in the Options dialog box. To change the Color Control setting, click the Options button in the HP DeskJet Printer Setup dialog box to select the Options dialog box. Select Vivid Color for clear, vivid colors in simple graphics. Select Match Screen for the closest color match to your screen.


Misaligned text or white spaces in graphics

(HP DeskJet 550C and 560C only)

If the print cartridges in a printer with two print cartridges are out of alignment, black text may not line up correctly with color text or graphics, or white spaces may appear in graphics.

Print cartridges are out of alignment.

Align the print cartridges using the instructions for aligning print cartridges in the user's guide that came with your printer.


Printed colors do not match screen colors

There are several reasons why printed colors may not match the colors on your screen. The most common causes are listed below with suggested solutions.

Automatic mode is not selected.

Select Automatic Printout mode in the HP DeskJet Printer Setup dialog box.

Automatic selects the printer settings for you to provide the best color printing results. In other Printout modes, you must manually adjust the Options settings in the Options dialog box to obtain the results you want.

Color settings need adjustment.

If you are using Color Graphics or Color Photo Printout Mode, select Match Screen in the Options dialog box. To open the Options dialog box, click the Options button in the HP DeskJet Printer Setup dialog box.

In Match Screen mode, printed results may not be what you anticipate. For example, what may be a greenish-yellow color on your screen may print out as yellow with specks of green.

Review your printed results to determine whether using this feature is appropriate for your desired output. Try adjusting the Intensity slider or selecting the Vivid Color setting in the Options dialog box. To open the Options dialog box, click the Options button in the HP DeskJet Printer Setup dialog box.

Media selection does not match the media type loaded in the printer.

Make sure the Media setting in the HP DeskJet Printer Setup dialog box matches the media type loaded in the printer. The printer software adjusts how ink is put on the page for the selected media type. If the Media setting does not match the media loaded in the printer, a change in color hue can occur.


Documents print in incorrect orientation

HP DeskJet Printer Setup settings differ from your software application settings.

Select the Orientation in your software program that matches the Orientation selection in the HP DeskJet Printer Setup dialog box. Software program settings override HP DeskJet Printer Setup settings.


Envelopes do not advance into the printer

Media Size settings are incorrect.

Select an Envelope size from the Media Size selections in the HP DeskJet Printer Setup dialog box and then select Print through your software application.

Envelopes are incorrectly loaded.

See the user's guide that came with your printer for information on loading envelopes into the printer.

Also refer to the README.TXT file supplied on your printer driver installation disk. This file contains information about known software application problems relating to envelopes. The README.TXT file was installed in the HP DeskJet Utilities program group in the Windows Program Manager during driver installation.


Printer ejects envelope before printing

(HP DeskJet 500 and 500C only)

Microsoft Windows sends a page eject command to the printer before printing.

If you are loading a single envelope into the printer, do the following steps:

1.	Enter the Print command.

2.	Load the envelope when the Ready indicator on the printer's control panel starts blinking.

3.	Press the Envelope button on the printer control panel.

4.	Press the Status (Ready) button on the printer's control panel.


Alert messages such as "Not enough memory to print" are displayed

System memory problems.

You may have insufficient memory in your computer. Try the following suggestions in the order listed:

Close all other applications.

Exit all applications and Windows. Restart Windows, then restart only the application you need.

Purchase more RAM for your computer.


Printing is slow

There are several reasons why your printer may print slowly. The most common causes are listed below with suggested solutions.

System memory problems.

You may have insufficient memory in your computer. Try the following suggestions in the order listed:

Close all other applications.

Exit all applications and Windows. Restart Windows, then restart only the application you need.

Purchase more RAM for your computer.

Best Print Quality mode is selected.

Best mode prints slower than Normal mode. Slower printing is expected in Best mode.

Transparency or HP Glossy Paper media type is selected.

The printer driver has drying times built-in for Transparency and HP Glossy Paper media types. Slower printing is expected for these modes.


Selecting Print Setup Settings
Selecting Print Settings

The following topics describe the print settings you can select from the HP DeskJet Printer Setup dialog box.

Printout

Print Quality

Orientation

Media

Media Size

Default

Options

See Also:

About the HP DeskJet 500 Series Printer Driver

Controlling Bleed between Black and Color Inks

Selecting the Printout Mode

Using the Printer Status Monitor

Troubleshooting Printing Problems


Printout

The printer driver provides five printout modes for HP DeskJet 500 Series color printers and two printout modes for HP DeskJet 500 Series monochrome (black) printers.

In Automatic mode, the printer software analyzes your document and selects optional settings to produce the best quality printout of your document. Black Text, Grayscale, Color Graphics and Color Photo printout modes are manual modes. You select the optional settings in Grayscale, Color Graphics, and Color Photo printout modes. Black Text mode does not have any optional settings.

Automatic

Automatic mode is available with HP DeskJet color model printers. This is the recommended setting for all documents.

Automatic mode uses HP's ColorSmart technology to automatically select the best Halftoning, Intensity, and Color Control Options settings for both graphics and text. Automatic is the default Printout mode for color printer models. Automatic provides the best results for most documents. Automatic is not available on monochrome (black) printers.

The Options button is disabled (grayed out) in Automatic mode.

Black Text

Use for documents that contain only black text, such as letters. Black Text is the default mode for monochrome (black) printer models.

In Black Text mode, the Options button is disabled (grayed out). There are no options to select in Black Text mode.

Grayscale

Use for documents that contain solid graphics, such as business graphs and charts, to be printed in shades of gray.

For grayscale printing of color images, use grayscale mode. With grayscale imaging, different colors and saturation levels of color are represented as different shades of gray.

Color Graphics

Use for documents that contain solid color graphics, such as business graphs and charts.

Color Photo

Use for documents that contain complex color graphics, such as scanned images and photographs.

See Also:

When to Use Manual Printout Modes


Print Quality

Best

Highest quality printing. This mode prints more slowly than Normal mode for most documents.

Normal

Letter quality printing. Normal is the default print quality setting.

EconoFast

Draft quality printing. EconoFast prints faster and uses less ink.

Note:	For printing drafts of color documents (on color printer models), you may wish to select EconoFast with a Printout mode which prints using the black print cartridge. This usually prints faster, using grayscale instead of color. For fastest printing, print with Black Text which prints images in black and white.

Printer Resolution

The following table lists the printer resolution in dots per inch (dpi) for each Print Quality mode and printer model.

Printer Model	Print Quality	Resolution (dpi)

HP DeskJet 560C	Best	600x300 black,
300x300 color
Normal	600x300 black,
300x300 color
EconoFast	300x300

HP DeskJet 550C,	Best	300x300
HP DeskJet 510,	Normal	300x300
HP DeskJet 500C,	EconoFast	300x300
HP DeskJet 500

HP DeskJet 520	Best	600x300
Normal	600x300
EconoFast	300x300


Orientation

Select the appropriate print Orientation for your document:

Portrait

Prints across the width of the page (letter-style).

Landscape

Prints across the length of the page (spreadsheet-style).

See Also:

Printing Envelopes


Media

Select the Media setting that matches the paper or other media type you are using in your printer.

Note:	Some paper or other media types may not be compatible with your printer. Use only media types listed in the HP DeskJet Printer Setup dialog box for your printer. See the user's guide for your printer for more information about media types.

Plain Paper

Use for bond or photocopy paper and envelopes.

 Transparency

Use for color and black printing on HP LX JetSeries Transparency Film. If you are printing more than one page, the printer waits several minutes between printing transparencies to allow time for the ink to dry.

Transparency (Extra Dry Time)

Use in high humidity where ink on transparencies may dry slowly. The printer stops printing after each transparency. You may want to remove each transparency from the printer OUT tray before restarting printing. Click OK in the dialog box to restart printing.

HP Glossy Paper

Use HP LX JetSeries Glossy Paper to enhance color output. If you are printing more than one page, the printer waits several minutes between printing sheets to allow time for the ink to dry.

HP Glossy Paper (Extra Dry Time)

Use in high humidity where glossy pages may dry slowly. The printer stops printing after each sheet. You may want to remove each sheet from the printer OUT tray before restarting printing. Click OK in the dialog box to restart printing.

LX JetSeries Paper

Use HP LX JetSeries Paper to enhance black or color output.

CX JetSeries Paper

Use HP CX JetSeries Paper to enhance color output. Use this paper for color printing only.

For more detailed information on selecting paper or other media for your printer, see the user's guide for your printer.


Media Size

Select the size of the paper or other media you have loaded in your printer. Use only media sizes listed in the HP DeskJet Printer Setup dialog box for your printer.

For more information about media sizes, see the user's guide for your printer.

See Also:

Printing Envelopes


Options

Click the Options button in the HP DeskJet Printer Setup dialog box to select Intensity settings, Halftoning methods, and Color Options. Click the Help button in the Options dialog box for more information on Options settings.

Note:  When Automatic or Black Text Printout mode is selected, the Options button is disabled (grayed out). In Automatic mode, the printer software selects the optional settings for you. Black Text mode does not have any optional settings.


Default

Click the Default button to reset all printer settings to the factory default settings. The factory default settings are listed below:

Printer Setup Dialog Defaults

Setting	Default Setting

Printout:	Automatic

(for color printers)

Black Text

(for monochrome printers)

Orientation:	Portrait

Print Quality:	Normal

Media:	Plain Paper

Media Size:	Letter (in US), A4 (in Europe)

Options Dialog Defaults

The default settings for Options dialog box settings (Intensity, Halftoning, and  Color Control) are dependent on the Printout mode you have selected.

See Also:

Options Defaults


Envelope Orientation
Printing Envelopes

The HP DeskJet 500 Series Printer Driver automatically selects the correct Orientation when you select an envelope media size. The Orientation controls in the HP DeskJet Printer Setup dialog box are disabled (grayed out) when you select an envelope size.

However, you may need to select printing orientation in your software program. Some programs use a print setup dialog provided by Windows to select common printer settings. This dialog does not automatically default to the correct orientation for envelopes. If the Orientation settings are not disabled (grayed out) when you select envelopes, you must manually select the correct orientation in the software program print setup dialog box.

Select Landscape orientation for the HP DeskJet 510, 520, 550C, and 560C printer models. Select Portrait orientation for the HP DeskJet 500 and 500C printers.

For information on loading envelopes, see the user's guide that came with your printer.


Bleed Control
Controlling Bleed Between Black and Color Inks

(HP DeskJet 550C and 560C printers only)

Bleed refers to the mixing of black and color inks when they are printed next to each other on a page. Bleed between inks can reduce the print quality of your document.

The HP DeskJet 500 Series Printer Driver provides automatic bleed control in:

Automatic printout mode when Normal or Best print quality modes are selected.

Color Graphics and Color Photo Printout modes when Best print quality mode is selected.

If  black and color inks are mixing on your printed pages, select Automatic Printout mode or Best Print Quality mode. Selecting both Automatic printout mode and Best print quality provides the best bleed control for your document. See Black ink is mixing with color ink in the Troubleshooting Printing Problems help topic for more information.


When to Use Manual Printout Modes

Automatic mode gives the best results for most documents. However, there are times when you will want to manually control how your document is printed. For example:

To print a draft of a color document in black or grayscale, select Grayscale mode to print the color information as shades of gray.

Use the mouse to adjust the Intensity slider in the Options dialog box to make an image lighter or darker.

Select Cluster Halftoning for documents to be photocopied.

Use the manual printout modes only when you have a special need to control how your document is printed.


Printer Out of Paper

The printer is out of paper. The procedure for loading paper or other media varies, depending on the HP DeskJet printer model.  For instructions on loading paper or other media in your printer, refer to the label inside the printer top cover or see the user's guide for your printer.

When you have finished loading paper, press the Status key on the printer front panel to continue printing. This key may be labeled Ready on some printer models.


Paper Jam

The printer has a paper jam. Perform the following steps to clear the paper jam:

1.	Turn off the printer.

2.	Open the top cover.

3.	Remove the OUT tray.

4.	Pull the jammed media out of the printer in the direction the media feeds through the printer.

5.	Remove all torn pieces of media from the paper path. Small scraps of media left within the printer can cause additional media jams.

6.	Remove wrinkled or torn media from the IN tray and reload the media stack.

7.	Replace the OUT tray and close the top cover.

8.	Turn on the printer.


Printer Port Problem

There is a problem accessing the printer port. Try the following actions to correct this problem:

Some other software program may be printing to the same printer port. Click Cancel and wait for the other software program to complete printing. Then try printing your document again.

If you have another device such as a tape backup unit attached to the same port, it may be using the port. Click Cancel and wait until the other device is finished using the port. Then try printing your document again.

Make sure your printer is connected to the port selected in the Windows Control Panel.

Close all applications and restart Windows.

Turn off your computer, then turn the computer on again.

If one of the above steps does not fix the problem, you may have an hardware failure. See the user's guide for your printer for information about customer support services.


Printer Not Responding

The printer is not responding to the printer software. Try the following actions to fix the problem:

Make sure the printer is turned on.

If the printer is off-line, press the Status button to enable printing. Note: on some printer models, this button is labeled Ready.

Check for a paper jam. If you have a paper jam, follow the instructions in the troubleshooting section of the user's guide for your printer.

The printer cable may be disconnected or you may have a defective printer cable. Make sure the printer cable is firmly connected to the port on the printer and on the computer.

If this does not correct the problem, try a different printer cable.


Change Print Cartridge

The document being printed contains only black or grayscale text and images. Replace the installed print cartridge with a black print cartridge.

If you do not have a black cartridge, cancel the print job and print the document using Color Graphics or Color Photo Printout mode. Note: your document prints much more slowly in composite black and uses more ink than printing with a black print cartridge.

Follow the instructions in Replacing Print Cartridges to replace the installed print cartridge with a black print cartridge.

Note:	Always store open print cartridges that are not being used in the print cartridge storage container to ensure that the print cartridge does not dry out or clog.


Change Print Cartridge

The document being printed contains color text or images. Replace the installed print cartridge with a color print cartridge. If you do not have a color cartridge, cancel the print job and print the document using Black Text or Grayscale Printout mode.

Follow the instructions in Replacing Print Cartridges to replace the installed print cartridge with a color print cartridge.

Note:	Always store open print cartridges that are not being used in the print cartridge storage container to ensure that the print cartridge does not dry out or clog.


Changing Print Cartridges

Removing the Print Cartridge

1.	Make sure your printer is turned on.

2.	Open the top cover of the printer.

3.	Press the Install Print Cartridge button on the printer control panel. The print cartridge cradle will move to the left side of the printer.

4.	Grasp the top of the print cartridge and pull the cartridge top toward you until the cartridge pops loose.

5.	Lift the print cartridge out of the cradle.

6.	Store the print cartridge in the print cartridge storage container to ensure that the print cartridge does not dry out or clog.

Installing the Print Cartridge

1.	Open the print cartridge package. Grasp the print cartridge by the green top and remove the cartridge from the package.

2.	Gently remove both pieces of tape covering the ink nozzles on the print cartridge.

Note: Be careful not to touch the ink nozzles or copper contacts.

3.	Place the print cartridge into the cradle.

4.	Make sure the green arrow on the cartridge top points to the top of the cradle.

5.	Push the green arrow towards the top of the cradle until the cartridge snaps into place.

6.	Close the printer's top cover.

7.	Press the Install Print Cartridge button on the printer control panel.

The print cartridge cradle will move to the right side of the printer.


Selecting Printer Setup Options

You can manually select the Halftoning, Intensity, and Color Control options for your printout when you select Color Graphics, Color Photo, or Grayscale Printout mode in the HP DeskJet Printer Setup dialog box. Click the Options button in the HP DeskJet Printer Setup dialog box to open the Options dialog box. The following help topics provide explanations of the Options settings.

Halftoning

Intensity

Color Control

Default

Note:  The Color Control Option is available only in Color Graphics or Color Photo Printout mode. Some driver options shown here may not apply to your printer model.


Halftoning

The halftoning method determines how dots of ink are placed on a printed page to create an image.

Pattern
	Pattern halftoning places dots of ink in geometric patterns. Use Pattern halftoning for: Color text. Line graphics Free-hand images. Clip art images. Business graphics.
Scatter
	Scatter halftoning places dots of ink in a random manner. Use Scatter halftoning for: Complex graphic images. Photographic images. Scanned images.
Cluster
	Cluster halftoning places dots of ink in clusters to produce complex graphics and documents for photocopying. Use Cluster halftoning for: Documents to be photocopied.


Intensity

The Intensity slider controls the amount of ink printed on a page.

Use the mouse to move the slider to the left for lighter images (less ink). Move the slider to the right for darker images (more ink). Intensity settings may affect color hue.


Color Control

Vivid Color

Use this setting to print clear and vivid colors for simple colored graphics. Use for simple, solid color graphics and softtware programs supporting basic 8 colors (black, white, red, green, blue, cyan, yellow, and magenta).

Match Screen

Match Screen adjusts printed colors for the best match in appearance to your screen. Use for complex color graphics such as scanned images, photographs, and complex computer generated artwork.


Options Default

Click the Default button to reset Options dialog settings to their default values for the selected Printout mode. Options settings for other Printout modes are not changed.

Printout Mode	Default  Settings
	Halftoning	Intensity	Color Control
Automatic	Automatically selected	Automatically selected	Automatically selected
Black Text	Not Applicable	Not Applicable	Not Applicable
Grayscale	Scatter	Medium	Not Applicable
Color Graphics	Pattern	Medium	Vivid Color
Color Photo	Scatter	Medium	Match Screen


DeskJet Status Monitor
HP DeskJet Status Monitor

The following help topics are available for the HP DeskJet Status Monitor:

Printer Status

Print Settings

Printer Menu

Options Menu

Use the scroll bar to see information not currently visible in the Help window. To print this or any other help topic, choose Print Topic from the Help File menu.


DeskJet Status Monitor
Printer Status

The Printer Status area on the left side of the HP DeskJet Status Monitor shows the selected printer, printer status, and printer activity. The status bar below the printer name and icon displays information about the printer's status and activity. It also shows the percentage of completion of the page currently being printed.

When the printer software is processing a print job, the activity monitor next to the Cancel Print button in the lower left corner of the HP DeskJet Status Monitor displays a moving green bar. When printing large or complex documents that may take a long time to process, the activity monitor tells you that the printer software is still processing the document and has not stopped for some reason.


DeskJet Status Monitor
Print Settings

The Print Settings area of the HP DeskJet Status Monitor provides information about the print settings used by the driver for the current print job, the software program used, the document being printed, and the printer port.

Print Settings provides the following information:

Document:	Information about the document being printed, typically the name of the software program you used to print the document, and the filename and directory where the document is located.

Printout:	The Printout mode selected in the HP DeskJet Printer Setup dialog box.

Print Quality:	The Print Quality selected in the HP DeskJet Printer Setup dialog box.

Orientation:	The print Orientation (Portrait or Landscape) selected in the HP DeskJet Printer Setup dialog box.

Media:	The Media type selected in the HP DeskJet Printer Setup dialog box.

Media Size:	The Media Size selected in the HP DeskJet Printer Setup dialog box.

Port:	The printer port to which the printer you are monitoring is connected.


DeskJet Status Monitor
Printer Menu

Click Printer in the menu bar to display a list of HP DeskJet printers attached to your computer. The list displays the printer model number and the port to which it is attached. Select the printer that you want to monitor. The selected printer is the printer with the check mark.

Click Exit in the Printer menu to close the HP DeskJet Status Monitor.


DeskJet Status Monitor
Options Menu

The Options menu lets you select when the HP DeskJet Status Monitor is displayed, and turn on or turn off an audio alert for error conditions. Select the settings you want by clicking on the setting. The selected item is marked with a check.

Display Always	When checked, the HP DeskJet Status Monitor is displayed in the state that it was last used (as an icon or a window) when Windows starts up.

Display When Printing	When checked, the HP DeskJet Status Monitor is displayed only when a document is printing.

Audio Alert	When checked, an audible alert occurs whenever a printer error is detected.


Definition
Media

Media refers to the types of paper, card stock (HP DeskJet 540 printer only), and transparency film that your printer can print on.


Definition
Hue

Color or the gradation of color. Colors are named by hue: red, blue, green, etc.


Definition
Composite Black

The black that is printed using a color print cartridge. Composite black is composed of a mixture of cyan, yellow, and magenta ink.