Copyright: Copyright © Intel Corp. 1995
Citation: Copyright © Intel Corp. 1995. All rights reserved.


Help Contents
EtherExpress [image] PRO/10 adapters

This help file explains how to configure and test Intel EtherExpress PRO/10 adapters in Windows NT* and Windows* 95.

Choose one of these topics:

Configuration

Diagnostics

Troubleshooting

Customer Support


Trademark

Brand, name, or trademark owned by another company.


  Configuration
EtherExpress [image] PRO/10 adapters

Lets you set which computer resources you want your adapter to use.

When you configure Intel PRO adapters, conflict-free resources are automatically assigned to the following settings. The list boxes show only the available resources. Those used by other devices aren't shown.

Configuration options:

I/O Address

Interrupt

Flash Address

To change your adapter's advanced settings and fine-tune its performance, click the Advanced... button.

See also

Advanced Configuration

Troubleshooting


  Advanced Configuration
EtherExpress [image] PRO/10 adapters

The advanced configuration options for EtherExpress PRO/10 adapters vary from version to version. To get specific help on your adapter, click one of the icons below.

My adapter has these features:

	• Model number: PCLA82xx • SW Release 2.x • Plug and Play • "82595TX" chip as its Ethernet controller
	• Model number: PCLA82xxB • SW Release 3.x • Full Duplex, Plug and Play • "82595FX" chip as its Ethernet controller
The model number is on the sticker on the edge of the original box.

Alternatively, you can go to the Advanced Configuration screen and click Help. This will get you help on the advanced options for your particular adapter.


  Advanced Configuration
EtherExpress [image] PRO/10 adapters

Lets you fine-tune your PRO/10 adapter.

Parameters:

Concurrent Processing

Plug and Play

Force 8-bit Mode

Connector Type

Remote Boot

See also

Configuration

Troubleshooting


  Advanced Configuration
EtherExpress [image] PRO/10 adapters

Lets you fine-tune your PRO/10+ adapter.

Parameters:

Duplex Mode

Power Management

Concurrent Processing

Plug and Play

Force 8-bit Mode

Connector Type

Remote Boot

See also

Configuration

Troubleshooting


  Diagnostics
EtherExpress [image] PRO/10 adapters

Lets you test your adapter's hardware, its cable connection, and its connection to the network.

	If you're using Windows NT, and the driver isn't loaded, the diagnostics test the adapter's hardware directly and your network connection. You can run more extensive network tests by clicking the Advanced...button. If the driver is loaded, the diagnostics test the functionality of the adapter's driver. This is a real-time test that indirectly verifies the adapter's hardware and network connection. If you're using Windows 95, you can test the driver, or you can unload the driver to test only the hardware.
Configuration

Lists your adapter's current I/O address and interrupt settings.

Adapter Tests

Checks adapter hardware components such as the RAM, flash, and network controller chips.

Network Tests

Checks the cable connection and the adapter's send and receive functionality by sending 1000 proprietary packets out on the network and retrieving those same packets.

Results

Lists test findings and results. If a problem occurs, you'll find information here on how to fix it.

See also

Advanced Diagnostics

Configuration


  Diagnostics
EtherExpress [image] PRO/10 adapters

Lets you test your adapter's hardware, its cable connection, and its connection to the network. This is a real-time test that shows the actual packets sent and received. The counters show the cumulative packets sent and received since your last computer restart.

	If the driver isn't loaded, the diagnostics test the adapter's hardware directly and your network connection. You can run more extensive network tests by clicking the Advanced... button. If the driver is loaded, the diagnostics test the functionality of the adapter's driver. This is a real-time test that indirectly verifies the adapter's hardware and network connection.
Driver Information

Lists the name of the network driver, its version number, and its registry name. Use the driver's version number when checking to see if there's a more recent driver available on one of Intel's online services.

Test Status

Displays test progress and the number of packets sent and received. The status also shows send/receive failures, which fluctuate depending on network traffic.

Remember that Ethernet is a collision-based architecture, so collisions are expected. Due to the driver being active, simply accessing the driver for the purposes of this test can induce some collisions and send/receive failures.

Results

Lists test findings and results. If a problem occurs, you'll find information here on how to fix it.

See also

Configuration


  Advanced Diagnostics
EtherExpress [image] PRO/10 adapters

Lets you test your adapter extensively across a network.

Advanced diagnostics requires two PCs:  one to send packets continuously to the network (the Sender) and another to echo the packets back (the Responder).

You can set up this PC as a

Sender	Sends packets continuously to the network. Select Start to begin sending packets. Before you start sending packets, you need to set up a Responder somewhere else on the network. Go to another computer with an EtherExpress 16, PRO/10, or PRO/100 adapter and use the diagnostic program for that adapter to set it up as a Responder.
Responder	Echoes packets back to the Sender PC (the one sending packets). Select Start to have this PC act as a Responder.
	If you don't want to set up a Responder PC, advanced diagnostics can simulate one at 10 Mbps. The adapter will simply send packets to itself. Simulating a Responder PC, however, isn't a thorough test.
Although not designed for it, this test can be used to test network segment cabling and network configuration. When testing a new LAN segment, set up a Responder on one end and test with a Sender on the other.

See also

Configuration

Diagnostics

Troubleshooting


  Troubleshooting
EtherExpress [image] PRO/10 adapters

The most common network adapter problems are covered in the following topics:

Your computer can't find the adapter

The adapter stopped working

Get additional troubleshooting information from Intel's Customer Support via

•	The Internet

•	CompuServe

•	The Intel Bulletin Board System (BBS)

•	FaxBack

See also

Customer Support

Error messages


 Can't find the adapter

Windows NT and Windows 95 should be able to recognize a newly installed network adapter. The Intel PRO adapter setup program then lists all the EtherExpress PRO adapters it found in your computer. If you've installed an adapter and it isn't listed,

•	Make sure it's an Intel EtherExpress PRO adapter you're trying to install.

•	Make sure the adapter is seated firmly in the slot.

•	Try a different slot.

•	If you're using Windows NT, check the Event Viewer to see if it recognized the adapter's driver during system startup.

•	Shut down Windows NT or Windows 95, turn off your computer's power, then turn it back on and restart Windows NT or Windows 95. Then try adding the adapter again.

•	Try a different adapter.

If Windows NT or Windows 95 still can't find the adapter, contact your network services supplier.


Another adapter stopped working
 The adapter stopped working

If the adapter suddenly stopped working, it's most likely the result of adding another adapter or changing resource settings. Either action can put adapters into conflict with each other. To resolve most conflicts, use the Intel PRO adapter setup program.

In Windows NT

1	Restart Windows NT.

2	Select the Network icon from the NT Control Panel.

3	Select the Intel PRO adapter from the Installed Adapter Cards list and click Configure.

In Windows 95

1	Restart Windows 95.

2	From the Control Panel, double-click on the System icon.

3	Click the Device Manager tab.

4	Click the adapter icon, then double-click the Intel EtherExpress PRO/10+ adapter icon.

5	Click Yes to launch the Intel PRO adapter setup program.

The Intel PRO adapter software automatically scans your computer's resources and assigns conflict-free settings. If you still have problems

•	make sure the network cable is connected to your Intel PRO adapter and not to some other adapter.

•	make sure all adapters and devices are seated firmly in their slots.

•	if you're using Windows NT, check the Event Viewer for adapter or device errors.

•	If you're using Windows 95, check the properties of other devices in your system by double-clicking the System icon in the Control Panel, selecting the appropriate device, then clicking Properties.

If problems persist, contact your network services supplier.


multiple adapters

To install multiple Intel PRO adapters in either Windows NT or Windows 95, you must go through the "Add" or "Add Adapter" process for each adapter.

While the Intel PRO adapter setup program can list all Intel PRO adapters in your computer, this doesn't mean the Operating System (OS) is necessarily aware of the adapter. You still need to "add" the adapter to the OS.


Event Viewer

The Windows NT Event Viewer is an intelligent system log that monitors system startups and shutdowns as well as changes to system settings and resources.

The Event Viewer is accessible from the Administration Tools program group.


Windows NT Diagnostics

Windows NT Diagnostics let you view your system settings and software versions. Use Windows NT Diagnostics to check for active Drivers, IRQ/Port Status, Environment settings, and more.


SoftSet2

SOFTSET2.EXE is the DOS configuration and diagnostics program for Intel EtherExpress PRO/10 adapters. It's available on the Intel Configuration and Drivers disk.

If you're running Windows NT or Windows 95, you don't need to run SoftSet2 to configure your adapter.

Windows NT users

Select the Network icon from the Control Panel, then

•	If you're configuring an existing PRO adapter, select it from the Installed Adapter Cards list and click Configure.

•	If you're adding a new PRO adapter, click Add Adapter and from the Network Card list select "<Other> Requires disk from manufacturer."

Windows 95 users

•	If you're configuring an existing PRO adapter, select the Network icon from the Control Panel, then click the Device Manager tab. Click the Network adapters icon, click Intel EtherExpress PRO/10+, then click Configure. Click Yes to use Intel's PRO adapter setup program.

•	If you're adding a new PRO adapter, open the Network control panel, click Add, click Adapter, then click Add. Click Have disk, then insert the Intel Configuration and Drivers disk, and click OK.

If you still want to run SoftSet2 under Windows NT or Windows 95, you must first reboot to DOS.


Interrupt
Interrupt (IRQ)

A unique value the adapter uses to request attention from the computer. The default is 5.

Normally, each adapter or device in your computer must have a unique interrupt. Certain PCI architectures allow shared interrupts.

The interrupt list box shows only the available interrupts. Those in use by other devices aren't shown.


I/O Address

The memory block the adapter uses for its basic operation. More technically, it's a 16-byte block of input/output addresses your adapter uses to transfer data between itself and the computer. The default setting is 0x300.

The I/O Address list box shows only the available addresses. Those in use by other devices aren't shown.


Flash Address

The memory block for the adapter's flash chip. More technically, it's a 1-Kbyte block of high memory used to store remote boot programs and the FlashWorks utilities.

The default setting is 0xD000. If your adapter doesn't have flash, the flash address should be disabled.

If you don't plan to use a remote boot program or the FlashWorks utilities, you can disable the flash address.


Duplex Mode

A performance option that lets you choose how the adapter sends and receives packets over the network when connected to the TPE port. The default is half duplex.

Duplex modes

•	Auto-negotiate - the adapter negotiates with the hub how to send/receive packets, either full or half duplex. Set duplex mode to auto-negotiate only if your hub is capable of auto-negotiation.

•	Full duplex - the adapter sends and receives packets at the same time. This improves the performance of your adapter. Set duplex mode to full duplex ONLY if you have a full duplex hub that doesn't do auto-negotiation.

•	Half duplex - the adapter performs one operation at a time [image] it either sends or receives.

A regular adapter can perform only one operation at a time (half-duplexing). The PRO/10+ adapter has the ability to send and receive packets at the same time (full-duplexing) when using the TPE port. In order to reap the benefits of full duplexing, you MUST have a full duplex hub.

The PRO/10+ adapter has the added ability to "talk" to the hub and determine at which mode to communicate (either full or half duplex). This is called auto-negotiation. In order to reap the benefits of auto-negotiation, you must have an auto-negotiating hub.

If you don't know what kind of hub you're attached to, contact your LAN Administrator.


Power Management

An energy-saving option that causes the adapter to power down when it's not active.

When power management is ENABLED, the adapter consumes less power during normal usage. This is achieved by temporarily putting the adapter to "sleep" during periods of no activity.

When power management is DISABLED, the adapter consumes full power during normal usage.


Concurrent Processing

A performance option that increases the speed at which your computer receives information from the network. The default is ON.

Concurrent processing transmits the first part of an information packet to the computer's processor while the adapter is still receiving the last part of the packet.

If you see video or data corruption when running an application that requires a significant portion of the computer's processing power (for example, real-time video or high-speed data transfer), it may be that the processor can't keep up with the information the adapter transmits. To fix this problem, disable concurrent processing.


Plug and Play

An option that configures the adapter automatically when you turn on your computer. The default is ON.

Plug and Play (PnP) is a new system architecture for ISA bus computers. A fully PnP computer has a PnP BIOS that does the actual configuring when you restart the computer.

If you have a PnP computer and want to configure the adapter yourself, disable Plug and Play. For example, if you want to assign a permanent interrupt and I/O address to the adapter, you need to disable Plug and Play.

If you're using Windows 95, do not disable Plug and Play.


Force 8-bit Mode

A performance option that causes an adapter in a 16-bit slot to operate in the slower 8-bit mode. The default is OFF.

Turning this feature on decreases the performance of the adapter but avoids certain compatibility problems.

If you experience compatibility problems with other 16-bit boards (for example, 16-bit VGA and expanded memory boards) or the computer has a bus speed of 12 MHz or faster (not to be confused with processor speed), turn 8-bit mode ON.


Connector Type

A configuration option that lets you specify your network cable type (TPE, BNC, or AUI). The default is AUTO-DETECT.

When the connector type is set to AUTO-DETECT, your adapter senses what type of network cable is attached to the adapter and configures the adapter to use that connector.

If you have an adapter with more than one connector, and you have more than one network cable connected, you should specify the connector type instead of using AUTO-DETECT. If you're using AUI cabling, make sure you specify the cable type.

This option won't appear if you have an adapter with only one connector.


Remote Boot

A configuration option that sets this computer to boot from a network server. If this computer boots from its hard drive, leave remote boot set to NONE (the default).

The remote boot program (NDIS or NetWare ODI) identifies which type of network server you want this computer to boot from. To use this feature, your server must be running the appropriate remote boot software(RPLs) and your adapter must have a flash chip.

This option won't appear if you don't have a flash adapter or your flash address is disabled.


Viewing device resources in Windows 95
Viewing Device Resources

To view a device's resources, open the System control panel, then click the Device Manager tab. Click on the desired device, then click Properties.


Error messages
EtherExpress [image] PRO/10 adapters

Choose the error message you'd like to view.

Configuration messages

1000   No available I/O addresses

1010   No available interrupts

1020   No available flash addresses

1030   EEPROM failure

Diagnostic failures

2000   I/O address conflict

2010   RAM failure

2020   Internal chip failure

2030   Flash chip failure

2040   Cable test failed

2050   Network test failed

3000   No packets transmitted

3010   Packet transmit failure

3020   No packets received

3030   Packet receive failure

3040   Excessive collisions

See also

Troubleshooting


1000   No available I/O addresses

Problem:	This setup program couldn't find an available I/O address (port address) for your PRO/10 adapter. You need to free some of your computer's I/O addresses before this program can configure the adapter.

Solution:	Try reconfiguring the I/O address of another adapter or device.

Remove any unused devices or adapters.

If you're using Windows NT, run Windows NT Diagnostics to see a list of I/O port addresses in use.

If you're using Windows 95, use the Device Manager to view device resources.

See also

Help Contents


1010   No available interrupts

Problem:	This setup program couldn't find an available interrupt for your PRO/10+ adapter. You need to free one of your computer's interrupts (IRQs) before this program can configure the adapter.

Solution:	Try reconfiguring the interrupt of another adapter or device.

Remove any unused devices or adapters.

Supported interrupts: 3, 4, 5, 7, 9, 10, 11, 12
Older versions of this adapter may not support interrupts 4, 7, and 12

If you're using Windows NT, run Windows NT Diagnostics to see a list of IRQs in use.

If you're using Windows 95, use the Device Manager to view device resources.

See also

Help Contents


1015   No available interrupts

Problem:	This setup program couldn't find an available interrupt for your PRO/10 adapter. You need to free one of your computer's interrupts (IRQs) before this program can configure the adapter.

Solution:	Try reconfiguring the interrupt of another adapter or device.

Remove any unused devices or adapters.

Supported interrupts: 3, 5, 2/9, 10, 11

If you're using Windows NT, run Windows NT Diagnostics to see a list of IRQs in use.

If you're using Windows 95, use the Device Manager to view device resources.

See also

Help Contents


1020   No available flash addresses

Problem:	This setup program couldn't find an available flash address for your PRO/10 adapter. The flash address has been disabled for this device.

Solution:	If you want to use flash, try reconfiguring another device or adapter. You can also try removing any unused devices or adapters.

See also

Help Contents


1030   EEPROM failure

Problem:	This setup program has detected a PRO/10 adapter with an invalid EEPROM. This adapter can't be configured using this setup program.

Solution:	Shut down your Operating System, boot to DOS, and configure the adapter using SoftSet2.

See also

Help Contents


2000   I/O address conflict

Problem:	The I/O address (port address) assigned to this adapter overlaps another device's I/O address.

Solution:	Choose Change... from the main window and select a different I/O address, then run this test again.

This setup program only displays I/O addresses not in use by other devices, but if the conflicting device isn't registered with Windows NT, conflicts may still occur.

If you're using Windows NT, run Windows NT Diagnostics and make sure all your devices and adapters have active drivers. Check for I/O address conflicts.

Remove any unused devices or adapters.

See also

Help Contents


2010   RAM failure

Problem:	This setup program can't access the adapter's RAM. Most likely, the I/O address you configured overlaps another device's I/O address. In rare cases, the RAM itself may be bad.

Solution:	Choose Change... from the main window and select a different I/O address, then run this test again.

If the problem persists, contact your network services supplier.

See also

Help Contents


2020   Internal chip failure

Problem:	Your adapter's Ethernet controller failed diagnostics. This adapter may conflict with another device in your computer.

Solution:	Choose Change... from the main window and select a different I/O address, then run this test again.

If the problem persists, contact your network services supplier.

See also

Help Contents


2030   Flash chip failure

Problem:	Your adapter's flash chip failed diagnostics. The adapter may conflict with another device in your computer.

Solution:	Choose Change... from the main window and select a different flash address, then run this test again.

Try booting to DOS and running FLRESTOR to restore the adapter's flash. FLRESTOR is available on the Intel FlashWorks disk.

If the problem persists, contact your network services supplier.

See also

Help Contents


2040   Cable problem
2040   Cable test failed

Problem:	Your network cable isn't attached to the adapter, or the cable itself is damaged or out of spec.

Solution:	Make sure the cable is securely attached to the adapter and to the hub.

Make sure you configured the adapter's connector type correctly -- see Advanced Configuration.

You can test the integrity of your link using the LEDs on the back of the adapter. A solid LED light means you have link integrity.

Try replacing the cable with one you know is good.

See also

Help Contents


2050   Network test failed

Problem:	Your adapter failed network diagnostics. The problem may be with the cable, the network, or your computer.

Solution:	Make sure the cable is securely attached.

Install this adapter in a computer with a working network connection and run this test again. If the test passes, the problem is most likely with your computer or its cabling rather than your adapter. If the test still fails, contact your LAN administrator or network services supplier.

See also

Help Contents


3000   No packets transmitted

Problem:	During driver diagnostics, the driver didn't send any packets.

Solution:	Make sure the driver has protocols bound to it. To check protocol bindings

In Windows NT

•	Choose Bindings... from the Network Settings dialog box.

•	In the Show Bindings for list box, select "Intel EPRO/10 Driver."

•	Make sure the driver is bound to the adapter and the light bulb icon is yellow.

In Windows 95

•	Double-click the Network icon in the Control Panel, then select the Configuration  tab.

•	Select "Intel EtherExpress (TM) PRO/10+ LAN adapter," then select the Properties tab.

•	Select the Bindings tab.

•	Make sure the protocols you want to use are selected via the checkbox.

If you don't see "Intel EtherExpress(TM) PRO/10+ LAN adapter" in the Configuration box, you must reinstall the EtherExpress PRO/10+ adapter drivers.

•	Select "Intel EtherExpress PRO/10," then choose Remove.

•	Choose Add, select Adapter, then choose Add again.

•	Choose Have Disk, insert the Configuration and Drivers disk that came with your EtherExpress PRO/10+ adapter, then choose OK.

See also

Help Contents


3010   Packet transmit failure

Problem:	During driver diagnostics, the driver experienced excessive transmit failures.

Solution:	Make sure the cable is securely attached to the adapter.

Try a different cable. Your cable may be damaged or out of spec.

See also

Help Contents


3020   No packets received

Problem:	During driver diagnostics, the driver didn't receive any packets from the network. This is probably due to a bad or missing cable.

Solution:	Make sure the cable is securely attached to the adapter and to the hub.

Try a different cable. Your cable may be damaged or out of spec.

If the problem persists, contact your LAN administrator or network services supplier.

See also

Help Contents


3030   Packet receive failure

Problem:	During driver diagnostics, the driver detected excessive receive failures. This may be due to a bad or missing cable, or a hub/repeater problem.

Solution:	Make sure the cable is securely attached to the adapter and to the hub.

Try a different cable. Your cable may be damaged or out of spec.

If the problem persists, contact your LAN administrator or network services supplier.

See also

Help Contents


3040   Excessive collisions

Problem:	During driver diagnostics, the driver detected excessive collisions on the network while sending packets. This may be caused by a busy network, a cable problem, or a hub/repeater problem.

Solution:	Make sure the cable is securely attached to the adapter and to the hub.

Try a different cable. Your cable may be damaged or out of spec.

If the problem persists, contact your LAN administrator or network services supplier.

See also

Help Contents


Customer Support Services
 Intel's Customer Support Services

If you can't find answers to your questions in Help or Troubleshooting, you can use these Intel Customer Support Services.

It's a good idea to check the Intel BBS periodically for updated drivers.

The Internet

CompuServe

Intel's BBS

FaxBack*

Calling Customer Support

Customer Support Numbers


updated drivers

If updated drivers are available, you can download them from the Intel BBS Download Area.

New versions of our drivers may include performance enhancements, increased compatibility, or bug fixes. It's a good idea to periodically check our BBS for updated drivers.

Using the BBS File Downloads area


 Using the Internet

If you have access to the Internet, you can browse support information for Intel products on Intel's World Wide Web server or download support documents from the Intel FTP server.

Intel World Wide Web server

Web URL:	http://www.intel.com

Navigate to a specific product and then look for support information.

Intel FTP server

Hostname:	ftp.intel.com

Directory:	/pub/PCandNetworkSupport

See also

Using FTP


Using FTP

To use FTP to download support information, you must have access to a system or workstation that can connect to the Internet and that has the FTP software installed.

Note:  FTP commands are similar to DOS.  Here are some important differences:

•	Commands and filenames are case-sensitive.  Type all commands in lowercase.

•	When typing a pathname, use the forward slash (/) rather than the DOS backslash.

•	The dot (or period) character (.) is usually just another character, with no special properties.

Starting FTP

Before using the FTP commands listed below, start your FTP program.  For example, enter the following at the DOS prompt:

ftp

Once FTP loads, you should see the FTP command prompt, usually:

FTP>

Connecting to the Intel FTP server

To connect to ftp.intel.com

1	Enter the following at the FTP> command prompt:

  open ftp.intel.com

If this command returns an error, your link to the Internet may not currently be in operation.  Contact your local network administrator for assistance.

If a connection is established, the FTP server prompts for a username.

2	At the username prompt, enter:

  anonymous

3	Next, the FTP server prompts for a password.  Anonymous access doesn't require a password.  You can enter your Internet mail address as a courtesy password.  (The password line must not contain any spaces.)

Preparing for file transfers

binary	Specifies binary (8-bit) transfers during this connection.  This command has no effect on the transfer of text files but prevents the corruption of executable files over some networks.

Navigating directories

cd [directory_name]

Move to a subdirectory using the directory name.  You can traverse multiple directories using a forward slash (/).

To move to the support directory where the Intel PC and Network Enhancement Product support files are located, enter:

  cd /pub/PCandNetworkSupport

Finding out what is available

dir [filespec] [output_file]

filespec is a file specification for the files to be listed.  You can include a path or wildcard characters.

output_file is a filename to use to write the directory listing to a file on your system.  If you don't include a path, the file is written to the current directory.  You must include both arguments to write the output to a file on your system.

    Wildcards	*  Match any characters in the filename.
?   Match any single character.

    Notes:	Most FTP client programs will not warn you if the file you specify will overwrite an existing file on your system.

To list files in the current directory, and all subdirectories, use -R in place of the search file specification in the first argument.

    Examples	:dir	List all files.
dir *.*	List all files with a dot in the name.
dir * foo	List all files and save to local file foo.
dir ETH*	List all files starting with ETH.
dir -R foo	List files in the current directory, and all
subdirectories and save in local file foo.

Retrieving files

get  [filespec] [local_file]

Retrieve a single file.  Wildcard characters are not allowed.

mget [filespec] [local_file]

Retrieve multiple files based on wildcard characters in the file specification.  Any errors in the command line will cause the entire retrieval to fail.

local_file is an optional argument that lets you save the file on your system using a different filename.

File specifications in either form of the command may contain a path.

    Examples:	get doodah.txt	Get file doodah.txt.
get foo bar	Get file foo and save as file bar on local system.
mget *	Get all files in current directory.
mget doodah.*	Get all files beginning with doodah
and followed by any characters.

Logging off

bye	disconnect from the FTP server and exit from the FTP client program.

close	disconnect from the FTP server and remain at the FTP command prompt, so you can connect to another FTP server.

Troubleshooting

No more logins allowed.  Some FTP servers impose a limit on the number of anonymous logins.  If an FTP server returns a message that no more logins are being allowed at the current time, try again later.

Remote server closes connection.  If a connection remains inactive for too long, the FTP server will terminate the connection.  The usual period is about 15 minutes.  You will not receive any warning that the connection has been closed, but the next command issued will result in a message similar to "remote server has closed connection."  If this happens, open a new connection.

Downloaded files corrupted.  Enter the binary command before downloading .  Without this command, text files will transfer properly but binary (executable program) files will be corrupted.

See also

For more information about how to access the Internet, order Intel document  #9051.


Using CompuServe
 Using CompuServe*

What is CompuServe?

CompuServe is a subscription service similar to a Bulletin Board System.  There are both files (Libraries) for downloading and message sections (Forums) available online.  Intel maintains a customer support forum with libraries and message sections related to Intel products.  Set your communications software for 7-bit, even parity, no stop bit, and up to 14.4 Kbps.

Services and information available online

•	Product brochures and price lists

•	Product announcements

•	Compatibility notes

•	Installation and troubleshooting instructions

•	Software updates for Intel products

What you need

•	A CompuServe account

•	A modem

•	Communications software

For a free membership kit and a $15 usage credit, contact CompuServe at (800) 524-3388 or call direct at (614) 529-1349.  For help getting on the service, contact CompuServe.  For help using your communications software, contact your software vendor.

How to get there:

To access the Intel forum from CompuServe, the GO word is INTEL.

*Brand, name, or trademark owned by another company.


 Using Intel's BBS

What is a Bulletin Board System (BBS)?

Intel's BBS is a customer support service that has the latest information about Intel products 24 hours a day, 365 days a year.  To access the service, you need a modem and a communications program.  Set your communications software for 8-bit, no parity, 1 stop bit and up to 14.4 Kbps.

Information/services available online:

•	Product brochures and price lists

•	Product announcements

•	Compatibility notes

•	Installation and troubleshooting instructions

•	Software updates for Intel products

See also

Using the BBS File Downloads area

Using the BBS FAQs - Self-Help Docs area

Using the Registered User Software Upgrades area

Calling Customer Support

Customer Support Numbers


 Using the BBS File Downloads area

To download files from the Main Menu of Intel's BBS

1	When you see the Main Menu, select FILE DOWNLOADS.

2	When you see the File Downloads screen, select a product category.

3	Next you will see a list of products.  Select a product.

4	The next screen shows a list of categories.  Select the category you want.

5	The next screen shows a list of files.  Select the files you want to download.

6	Press D for Download.

7	Select a protocol for the download that matches your communications software.

8	The BBS will prompt you when it is ready to start downloading to your system.  Press the key on your keyboard that tells your communications software to start receiving.

See also

Using the BBS FAQs - Self-Help Docs area

Using the Registered User Software Upgrades area

Things to do before contacting Customer Support

Customer Support numbers


Help Using the BBS FAQs - Self-Help Docs Area
 Using the BBS FAQs - Self-Help Docs Area

The Frequently Asked Questions (FAQs) and Self-Help Documents area of the BBS lets you view or download the same product information, compatibility notes, and installation and troubleshooting tips that are available from Intel's FaxBack service.  You can search for documents using keywords or scan the catalog and select documents to read or download.

To view or download documents from the BBS Main Menu

1	When you see the Main Menu, select FAQs - Self-Help Docs.

2	When you see the FAQs - Self-Help Docs screen, select a product category and then select a product subcategory.

3	The next screen lets you search documents by keyword or scan document titles.

•	To search the database by keyword, press S.  Then type the keywords that you want to find and press Enter.

The BBS looks for these keywords in the titles and text of all the documents about the products you selected in step 2, and displays a list of documents that contain all the words you entered.

•	To list document titles, press L.

4	At the command prompt, type the number for the document you want to view and press Enter.

5	To download the document you are viewing, press D.  For more information, see Downloading documents.

See also

Using the BBS file downloads area

Using the Registered User Software Upgrades area

Customer Support Numbers


 Downloading documents

You can download the document you are viewing or specify a range of documents to download.

To download the document you are viewing

1	Press D.

2	If prompted for a protocol, select the one that matches the setting for your communications software.

3	The BBS will prompt you when it is ready to start the download to your system.  Press the key on your keyboard that tells your communications software to start receiving.

To download more than one document

1	To select the documents, do one of the following:

•	Type the numbers of the documents you want to select from the list, typing a space between each number.  Then press Enter.

For example,  3 5 9  selects documents 3, 5, and 9.

•	Type a slash and a range of numbers with a dash between the numbers.  (Do not include spaces).  Then press Enter.

For example,  /31-35  selects all the documents between 31 and 35 that appear in the list.

2	Press  D.

3	If prompted for a protocol, select the one that matches the setting for your communications software.

4	The BBS will prompt you when it is ready to start the download to your system.  Press the key on your keyboard that tells your communications software to start receiving.


 Using the Registered User Software Upgrades area

Due to licensing restrictions, some software upgrades are posted in the Registered Software Upgrades area on Intel's BBS, rather than the public file downloads areas.  In order to download these files, you will need the product disks and will need to fill in an online registration.

If you have difficulty downloading files in this area, make sure you have typed all numbers correctly and are using the correct set of disk numbers.

To download a registered upgrade

1	At the Main Menu on Intel's BBS, choose Registered User Software Upgrades.

2	The BBS shows a list of available upgrades.  Select an upgrade on the BBS menu.

3	Fill in the online registration completely.  All information is required.

4	The next screen contains a list of protocols.  Select the protocol that matches the one you have selected in your communications software.

5	The BBS will prompt you when it is ready to start the download to your system.  Press the key on your keyboard that tells your communications software to start receiving.  (Check your software manual if you aren't sure which key to press.)

6	After you have downloaded the software upgrade, install it.  Most of Intel's software upgrades contain a README.TXT file with installation information for the software.


Using the Fax Demand Service - FaxBack
 Using FaxBack*

What is FaxBack?

FaxBack is an automated Customer Support service that can instantly send you the latest information about Intel products 24 hours a day, 365 days a year.  You can order product brochures and price lists, installation and troubleshooting instructions, compatibility notes, and more.

What you need to use FaxBack

 •	A touchtone phone

 •	The phone number of your fax machine

 •	A list of document or catalog numbers you wish to order

If you are calling the U.S. FaxBack System

When FaxBack answers the phone, you hear a greeting and introductory messages, followed by FaxBack's Main Menu.

Main Menu

1	Express Order.  Press 1 to enter an Express Order (when you know the document numbers you need).

2	Hot News.  Press 2 to hear more details about Hot News from Intel, including news about software upgrades for Intel products, new product introductions, price reductions, or important information about an Intel product you own.

3	Product Information/Catalogs.  Press 3 to get product information that could help you decide if Intel has a product solution for you.

4	Troubleshooting Information.  Press 4 if you already own an Intel product but are having a problem and would like troubleshooting information.  You'll get entry to an in-depth collection of technical support material that can help you track down and solve your problem.

5	How FaxBack Works.  Press 5 to listen to a description of the FaxBack system and how it works.

If you are calling from outside the U.S.

The U.K. system lets you choose English, French, or German.  The Singapore and Australia systems support English only.

Specifying your fax equipment

The FaxBack system will then prompt you to specify your type of fax equipment.

 •	If you have a fax machine or non-Intel fax board, choose the "Fax Machine" option.

 •	The original SatisFAXtion, SatisFAXtion 200, SatisFAXtion 350, SatisFAXtion 400 and Connection CoProcessor faxmodem boards have file transfer capabilities.  If you own one of these Intel boards, you should select the "Intel faxboard" option.

 •	The SatisFAXtion 100, SatisFAXtion 300, and SatisFAXtion 400e faxmodems do not support file transfers.  For these or any other Intel faxmodem not mentioned, you should select the "Fax Machine" option.

Document or catalog order

Next, the FaxBack system allows you to order catalogs or documents.  If you choose to order a catalog, you will still be able to order a document later in the same call.  If you choose to order a document, the option to order a catalog is not available again during the same call.

Entering fax delivery information

After you enter your document or catalog order, the FaxBack system asks you for the phone number for your fax machine.  Finally, it asks for your phone number so that number will appear on the cover sheet of the fax.  (This number is optional.)

Leave FaxBack

You may hang up at any point during a FaxBack session, but the document order will not be delivered unless the FaxBack system has verbally confirmed that it is sending your order.

See also

Customer Support Numbers

FaxBack catalogs

*Brand, name, or trademark owned by another company.


 FaxBack catalogs

Order one of the following FaxBack catalogs for a list of FaxBack documents you can order about an Intel product.

0102	Fax and Modems

0100	File transfers (including software upgrades) using an Intel SatisFAXtion 	Modem/200, 350, 400 or original SatisFAXtion or Connection CoProcessor

0101	InBoard and SnapIn CPU Boards

0103	Math CoProcessors, OverDrive® Processors and CPUs

0104	Memory Products

0111	Mobile Products

0105	Network Adapters and Hubs

0109	Network Backup Servers

0106	Network Management and Utilities

0107	Network Print and Fax Servers

0108	Other Intel Products

0112	Personal Conferencing Products

0110	Video Products

9000	Intel PC and LAN Enhancement Price List (North America)


 Calling Customer Support

Before you call...

•	Run PROSet and then run adapter diagnostics. If a failure or error occurs that you can't fix, make sure you write down the message number.

•	Try the Troubleshooting tips.

If you still need to call, make sure you're at your computer with your software running and the product documentation at hand.

The technician is likely to ask you the following questions, and you should have the answers ready.

•	Your name and address

•	Your voice telephone number

•	Your faxmodem or modem number (if you are calling about a faxmodem or modem)

•	The name and model number of the Intel product you are calling about

•	The names and version numbers of the software you are using to operate the Intel product

•	The name and version number of the operating system you are using

•	The system type (include model # and operating speed)

•	Other expansion boards or PC cards in your computer

•	The amount of memory you are using

Conventional:  	_____ KB

Expanded:  	_____ KB

Extended:  	_____ KB

•	The contents of your CONFIG.SYS file

•	The contents of your AUTOEXEC.BAT file

•	The contents of your network configuration files (if your computer is on a network)

See also

Customer Support Numbers


 Customer Support numbers

Use the services and phone numbers below to contact Intel Customer Support.

Worldwide

Internet	http://www.intel.com

ftp.intel.com  (Directory: /pub/PCandNetworkSupport)

CompuServe	GO INTEL (settings: 7-E-1, up to 14.4 Kbps)

North American Service Center:  Oregon, USA

FaxBack	800-525-3019	or 503-264-6835

BBS	503-264-7999 (modem settings: 8-N-1, up to 14.4 Kbps)

Call during available hours:

    Sales	800-538-3373	or 503-264-7354

    Technicians	800-321-4044	(CPU and Math Processors)

503-264-7000	(FAX, Modems, PCMCIA, Memory, Video,
Personal Conferencing, Network Products)

European Service Centre:  Swindon, UK

FaxBack	+44-1793-432509

BBS	+44-1793-432955 (8-N-1, up to 14.4 Kbps)

Call during available hours:

    Sales	+44-1793-431155

    Technicians

English  	+44-1793-431144

French    	+44-1793-421777

German  	+44-1793-421333

Asia-Pacific Service Centers

Sydney, Australia

FaxBack	+61-2-975-3922

BBS       	+61-2-975-3066 (8-N-1, up to 14.4 Kbps)

Sales      	+61-2-975-3300

Technicians	+1-800-649-931  Hours  08:00-18:00

Japan	Sales and

Technicians	+81-298-47-1841 or
0120-868686 (toll-free in Japan)
Hours  09:00 - 12:00, 13:00 - 17:00, Mon. - Fri.

Singapore	FaxBack	+65-256-5350

BBS        	+65-256-4776 (8-N-1, up to 14.4 Kbps)

Sales      	+65-735-3811

Technician	+65-831-1311  Hours  08:00-18:00

Hong Kong	FaxBack	+852-2-844-4448

BBS         	+852-2-530-4116 (8-N-1, up to 14.4 Kbps)

Technician	+852-2-844-4456  Hours  08:00-18:00

Taiwan	FaxBack	+886-2-514-0815

BBS            	+886-2-718-6422 (8-N-1, up to 14.4 Kbps)

Technicians	+886-2-718-9915, Hours  08:00-18:00

Korea	FaxBack	+822-767-2594

BBS         	+822-784-3430 (8-N-1, up to 14.4 Kbps)

Technicians	+822-767-2595, Hours  08:00-18:00


North American Service Center Phone Hours

Monday, Tuesday, Wednesday, Friday:

    7:00 a.m.-5:00 p.m.

Thursday:

    7:00 a.m.- 3:00 p.m  (US Pacific Time)


European Service Center Phone Hours
European Service Center Phone Hours (British Time)

Monday, Wednesday, Thursday, Friday:

    English	08:00-midnight

    French 	08:00-17:30

    German	08:00-17:30

Tuesday:

    English  	08:00-15:45

    French  	08:00-15:45

    German	08:00-15:45