Contents

Setup is unable to install Tools software on your system at this time.  The most common installation problems are listed below.  Click on a problem for information on how to solve it.

Setup Cannot Locate the Tools Disk

Insufficient Disk Space

No Drive Letter Available

Printing Help Information

For Help on Help, Press F1


Setup Cannot Locate the Tools Disk

In order to install Tools software, you must use both an "Install" floppy for Windows/DOS and a "tools" disk which contains all the Tools software files for Windows/DOS systems.  If the Setup program cannot locate the "tools" disk, check the following:

•	Make sure your "tools" disk is inserted correctly in its matching drive (Zip or Jaz).

•	Make sure the "tools" disk has not been used to install Tools software on a Macintosh.  Installing Tools on a Macintosh automatically erases the Windows/DOS portion of the disk.  If your "tools" disk has been used for installation on a Macintosh, you will need to purchase a second Jaz "tools" disk in order to install Tools on your PC.  Call Iomega at 1-800-MY-STUFF to order a disk.

•	If you are reinstalling Tools software, make sure none of the original Tools files for Windows/DOS have been deleted from the "tools" disk.

If you have a new "tools" disk inserted in your drive (Zip or Jaz) but the Setup program cannot locate it, you probably have a hardware installation problem.  For drive-specific help information, refer to the MANUAL.EXE file on your Install floppy diskette.


Insufficient Disk Space
Insufficient disk space ...

If you do not have enough space to install the entire Tools software package, try deselecting Tour.  Even if you do not install Tour, the Setup program will create an icon in the Iomega Tools group that will allow you to run Tour from the "tools" disk.

If you still do not have sufficient disk space, first deselect Copy Machine and then Findit.  After the Iomega Driver is installed on your hard drive, you can rerun Setup and install the remaining Tools to a Zip or Jaz disk.


No Drive Letter Available
No drive letter available ...

Tools software cannot be installed if your system lacks an available drive letter for your drive (Zip or Jaz).  This could be the case if your system already has drives or drive partitions using drive letters a: through e: and you do not have a LASTDRIVE statement in the computer's CONFIG.SYS file.  Your system will also lack an available drive letter if you have a LASTDRIVE statement, but are currently using all of the drive letters specified in the statement.

If your system does not have a drive letter available for your drive (Zip or Jaz), follow the instructions below to fix the problem and then rerun the Iomega Setup program.  If you have a printer connected to your computer, you can print these instructions by selecting Print Topic from the File menu.

Step 1:  Use a text editor to open your CONFIG.SYS file.

The CONFIG.SYS file is a text file located in the root directory on the computer's boot drive (C:).  You can use the Notepad in Windows, the DOS EDIT program, or any other ASCII text editor to edit the file.

Step 2:  Add the following line to the end of the CONFIG.SYS file.

LASTDRIVE=m

This will provide ten additional drive letters for any new drives you want to add to your system, including your drive (Zip or Jaz).  If you do not need all of the drive letters between d: and m: for physical drives, you can use a letter earlier in the alphabet in place of the letter m; however, make sure you provide enough drive letters after e: to accommodate any other drives you may add to your system.  If your CONFIG.SYS file already has a LASTDRIVE line, change the last drive letter to a letter further down the alphabet.  Do not set the last drive letter to a letter late in the alphabet, such as X, Y, or Z, as this will limit the network connections available on your system and use unnecessary memory.

Step 3:  Save the changes to the CONFIG.SYS file and exit the text editor.

If you are using an editor that has a variety of file formats, be sure to save the CONFIG.SYS file as ASCII text or DOS text.

Step 4:  Reboot your computer.

Rerun the Iomega Setup program after the computer boots.

Network Users:  You may have to relocate your network drive letter.

Ask your network administrator for help, or refer to the following instructions:

Your first network drive letter will be the letter following the one used in the LASTDRIVE statement in your CONFIG.SYS file.  For example, if you used LASTDRIVE=m, the first network drive letter will be n:.

Applications you are running from the network (such as Windows or other applications that reference specific drive letters) may fail to work correctly unless they are reinstalled or adjusted for the drive letter change.  If you use a batch file to connect to the network, it will need to be adjusted to the new drive letter.  Your network login script may need to be revised if it refers to a specific drive letter for your network drive.  Check the following:

•	Edit the Path statement in your AUTOEXEC.BAT file to correctly reference your new network drive letter.

•	Edit any batch files which load shells or applications from a network (including AUTOEXEC.BAT) to correctly reference new drive letter assignments.

•	Edit your Windows INI files and your Windows groups to correctly reference your new drive letters.

•	Check other application setup files.  Rerun the setup if drive letters cannot be edited.

•	Check your user login script for references to specific network drive letters.

Reboot your computer and check your applications.  Applications that do not work with the new drive letter may need to be reinstalled.


Printing Help Information

If you have a printer connected to your computer which is set up to print from Windows, you can print the instructions for any help topic.  Simply load the topic you want to print, and select Print Topic from the File menu at the top of the Installation Help window.


ASPI Manager

Software which controls a specific SCSI host adapter.  An ASPI manager allows the GUEST driver to communicate with drives connected to the adapter (such as a Zip or Jaz drive) through a standard interface.


GUEST.INI

A file used by GUEST.EXE each time it loads.  Most of the information in the GUEST.INI file relates to the ASPI managers available for the Guest driver to use.


GUEST.EXE

A portable driver program which enables the computer to communicate with your drive (Zip or Jaz) on IBM-compatible PCs running Windows 95, Windows 3.1, and/or DOS.  The Setup program on the "Install" floppy disk uses GUEST.EXE so that it can install the Tools software which is located on the "tools" disk.


Electronic Installation Manual

The electronic Installation Manual for your Iomega software is located on the "Install" floppy for Windows/DOS. To access the manual, insert the "Install" diskette into the computer's floppy drive, go to the DOS prompt and type:

A: <Enter>	 (use B: in place of A: if the Install floppy

is in drive b:)

MANUAL <Enter>

•	You can also run the manual in Windows 3.1 from the Windows File Manager by selecting the drive letter for your floppy drive, and then double-clicking on MANUAL.EXE.

•	In Windows 95 you can run the manual from the My Computer or Windows Explorer by selecting the drive letter for your floppy drive, and then double-clicking on MANUAL.EXE.


CONFIG.SYS file

A file DOS uses to configure the system each time the computer is started or rebooted.


LASTDRIVE statement

A DOS command used in the CONFIG.SYS file to increase the number of logical drives that the system recognizes.