DIGITAL ANNOUNCES HELP DESK SERVICES PROGRAM FOR BUSINESS CRITICAL
APPLICATIONS

New services part of aggressive help desk strategy aimed at providing
support for networked client/server environments

MAYNARD, Mass. -- July 19, 1995 -- Citing studies that peg the cost of
supporting client/server environments at up to $16,000 a year per user,
Digital Equipment Corporation today announced the Digital Help Desk
Services program.  Included are innovative services to reduce the
escalating costs companies face in supporting new and emerging
client/server software such as groupware, mail applications, network
operating systems as well as asset and system management software and PC
applications.

Available in the U.S. and Canada in September, Digital's Help Desk Service
program also will provide critical support for those enterprises migrating
to Microsoft's Windows 95 desktop operating system, Lotus Notes and
Microsoft BackOffice.

Specifically, the new program provides:

     o  Premium support for today's emerging "hot" client/server
        software computing environments like groupware, E-mail and
        asset management technologies.  Among other benefits, Help
        Desk Services will reduce the complex interoperability
        issues and high costs that can plague groupware sites

     o  Flexible, simplified pricing and packaging.  Three levels of
        services are offered to enable customers selectively to
        outsource their help desk operations--from end-user to help
        desk professional to IT/systems managers.

The new Digital program is designed to increase an end user's overall
productivity while reducing the costs associated with moving into and
properly supporting new multivendor, client/server technologies.  In
addition, these services (which will be sold through Digital and its
business partners) offer a simplified, flexible approach to help desk
support that helps customers choose a solution to match both their support
needs and their business model--per incident, call pack or annual
contract.

"The goal of our new Help Desk Services is to provide customers with the
most accessible, immediate and effective way to purchase support for their
increasingly complex multivendor environments," said Janet Wallace,
Digital vice president, America's Multivendor Customer Services group. 
"As LANS grow into WANS and new applications like groupware become
ubiquitous, customers face significant integration and interoperability
issues. Our new program responds to these emerging needs for service and
support.

"In addition," Wallace added, "customers are looking to reduce the `hidden
costs' involved in supporting those environments. Digital's Help Desk
Services program also helps customers manage the lifecycle costs
associated with their technology investments."

According to Robert Johnson, an analyst at Dataquest Worldwide Services
Group, "In today's high stakes business arena, no company can be `caught
short' in incorporating and using technology to remain competitive. 
Efforts like Digital's help desk strategy, that help customers get the
most out of their technology investments, are welcome initiatives."

Digital Equipment Corporation is the world's leader in open client/server
solutions from personal computing to integrated worldwide information
systems.  Digital's scalable Alpha platforms, storage, networking,
software and services, together with industry- focused solutions from
business partners, help organizations compete and win in today's global
marketplace.
 
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