Racal-Datacom Named Wellfleet Authorized Service Provider By Bay Networks

Jan 10, 1995 -- SUNRISE, FL -- Racal-Datacom announces that it has been
selected for the Wellfleet Authorized Service Provider (ASP) program for
third-party product support by Bay Networks, Inc. Under the terms of the
agreement, Racal will provide comprehensive maintenance and technical
support for Bay Networks' entire line of Wellfleet routers.

Racal-Datacom currently resells and services Bay Networks' complete line of
Wellfleet router products worldwide through the Wellfleet Internetworking
(WIN) Partnership. Selecting Racal for the ASP program for third-party
product support strengthens the existing relationship between Racal and
Bay Networks.

"Racal has invested significant money and resources to service the
Wellfleet router product line and we look forward to continuing this
successful partnership," said Lloyd Carney, Bay Networks' Vice President
of Customer Support.

Certified through Bay Networks' NETexpert Program, Racal's Network Services
Division has completed the highest level of training any Wellfleet WIN
Partner or service provider can attain. Combine this with Racal's 35 years
of LAN/WAN service and support expertise plus the Network Service
Division's ongoing investments in training and test equipment in
LAN/Internetworking. Racal has more than 400 trained network
communications service and support experts ready to service Wellfleet
router-based networks.

Mike Chalfant, Senior Vice President and General Manager of Network
Services for Racal-Datacom commented, "This expanded relationship with Bay
Networks reinforces Racal's commitment to servicing multi-vendor accounts.
Being a member of the Bay Networks Wellfleet ASP program, as well as an
authorized service provider for other vendors, leverages Racal's
investments and expertise in network communications support and allows
Racal to become a single-source service provider for its customers."

Through the Bay Networks Wellfleet ASP program, Racal-Datacom is authorized
to provide a comprehensive maintenance and technical support agreement for
Wellfleet routers. Bay Network's Customer Service organization augments
Racal's services by providing back-up technical and engineering support
and access to the most current Wellfleet router software releases.

Racal's service offering for the Bay Networks Wellfleet ASP program is its
OnSite Maintenance Plan. With On-Site Maintenance, customers receive
immediate telephone consultation support through the centralized Racal
Technical Assistance Center. Software Maintenance is also provided.
Software Maintenance includes telephone consultations, copies of
recommended Wellfleet router software maintenance releases, remote
diagnosis and isolation of software problems, and access to electronic
bulletin boards.

In addition, this plan provides extensive, on-site maintenance and
technical support of Wellfleet routers. Customer service calls receive top
scheduling priority over all other field requests. Field Engineers archive
on-site within the committed response time. All maintenance, repairs and
replacements are performed on-site, 8 a.m. to 6 p.m., Monday through
Friday. For customers with more critical network requirements, extended
coverage and improved response-time options are available. In cases when
required care extends beyond the contracted plan, On-Site Maintenance
customers receive preferred hourly rates for work that is out of the scope
of the agreement.

To meet the needs of customers with special requirements, Racal offers a
variety of other support services. For customers with an in-house network
staff, Racal provides

On-Site Hardware-Only Maintenance. This service includes on-site labor and
parts replacement or repair of Wellfleet routers. Like the On-Site
Maintenance Plan, customers receive top-priority treatment; field
engineers arrive on-site within the committed response time; all
maintenance, repairs and replacements are performed on-site, 8 a.m. - 6
p.m. weekdays; improved response time and extended coverage options are
available; and customers receive preferred hourly rates for out of scope
work. When contracting for the On-Site Hardware-Only Maintenance Plan,
customers must also contract directly with Bay Networks for telephone
technical support and software maintenance of routers.

For customers needing fast and accurate installation, Racal-Datacom
Installation Services provide a comprehensive service offering that
ensures smooth and rapid integration of Wellfleet routers into the
customer's network. Installation Services begin with the assignment of a
field service implementation specialist who works with the customer to
develop and carry out the network installation plan. Whether the
installation takes place at one or multiple sites, Racal-Datacom
coordinates all installation activities: unpacks, inspects and installs
all network components; configures the hardware and software with
customer-supplied configuration parameters; tests the system; integrates
it into the network; carries out a planned cut over; and verifies proper
operation.

The Racal service organization has more than 270 qualified field engineers
strategically located in more than 165 cities ready for on-site customer
support. Technical support is also available from Racal's centralized
Technical Assistance Center. In total, Racal-Datacom has more than 400
service and support specialists to support customer networks in the United
States.

Racal-Datacom provides a broad range of network solutions for the delivery
and management of information between headquarters and remote locations.
The company's full product line includes local area, wide area and
metropolitan area networking systems, and is backed by a full range of
comprehensive services including network design, operation and
integration, and worldwide installation, maintenance and support.

Racal-Datacomm, 1601 N. Harrison Parkway, Sunrise, FL 33323-2899
Mailing Address: PO Box 40744, Fort Lauderdale, FL 33340-7044
305-846-1601;  Fax: 305-846-3935

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