INFOTEK ANNOUNCES THE RELEASE OF POWERFUL DEBT COLLECTION SOFTWARE FOR
SMALL TO MEDIUM-SIZED BUSINESSES.

WOODBURY, CT, January 3 -- Traditionally businesses have been taught that
poor paying customers are bad for business. These customers will, they are
told, damage their business, annoy them, and cause them to work harder
just to get paid. But in truth, a poor paying customer is actually an
opportunity to increase not only profits but improve customer relations.
To accomplish this, certain tools and knowledge are necessary to turn a
past due situation to a positive outcome. The tools and resources to
achieve this have been incorporated into Account Satisfied, a new software
program for the PC from InfoTek for the collection of past due accounts
and bad checks.

Millions of businesses flounder with past due accounts and bad checks and
eventually either write them off or turn them over to a third party debt
collector. All of these actions not only cause the business to lose money,
but strain and often irrevocably damage customer relations. Account
Satisfied solves this problem by providing tools and resources the small
to medium sized business needs to perform collections themselves which
leads to retention of profits, improved customer relationships and
business longevity.

Account Satisfied allows a business to record information about their
customer during the collections period, to manage contact with the
customers, to quickly prepare letters ranging from friendly reminders to
immanent legal action and to record every payment made by the customers
during collections. With Account Satisfied's listing and reporting
features, a business will know where each customer in collection stands at
any given time.

One of the biggest obstacles for a business that is trying to collect past
dues on its own is that it's often difficult to differentiate an excuse
for delayed payment from a legitimate reason. With Account
Satisfied's Excuse Matrix, that need no longer be a problem. With the
Excuse Matrix, a business can look up possible responses while on the
phone to such statements as "The check is in the mail," "I thought I paid
that bill" and many others. With Account Satisfied's Excuse Matrix a
business need not hang up the phone wondering if they have been fooled or
if the customer is telling the truth. By having a better understanding as
to where the customer is really coming from, a business can counter the
"excuse" with appropriate responses that will get a promise to pay that
has a good chance of being kept.

Account Satisfied is packed with many valuable tools and resources that
help businesses track and automate their collections work. Account
Satisfied has a great deal of built in reference material to help perform
collection work legally and efficiently. These resources include the
entire Fair Debt Collection Practices Act and an extensive Guide to
collections with many hints and tips for successful collections. Each
resource is fully integrated into Account Satisfied. The tools of Account
Satisfied are unsurpassed. With a Customer Information Database, a Contact
Manager, a Payment Record and their associated listing and report
features, critical information is maintained to insure that the business
stays completely informed about the exact status of the accounts in
collection. These tools insure that all of the information is readily
available should the account need to be pursued legally. With the several
dozen built-in collection letters, the business will be able to quickly
produce the right collection letter at the right time.

With Account Satisfied a business will be able to maintain a positive
attitude about customers who are not paying as they should. A positive
attitude is key to negotiating with problem customers. With Account
Satisfied, a business is always in a position to negotiate because the
status of the account is known and past performance can be reviewed
quickly. This eliminates the "pay me right now or else" approach
that is being phased out by progressive businesses. The trend toward
"friendly collecting" is causing businesses to rethink how they collect
and who they turn over the collection account in to. With Account
Satisfied, "friendly" collections can be performed without losing touch
with the reality of the financial seriousness of the situation.

Account Satisfied is available from InfoTek, 50 Lake Road, Woodbury, CT
06798 for $124.95. Account Satisfied Plus, which includes additional tools
and capabilities for collection work approaching legal action is $424.95.
Both packages include their Owner's Manuals integrated within the program
with context sensitive links from anywhere in the program. A typeset and
printed Owner's Manual may be
purchased separately for $49.95. An Evaluation Kit is available for a
$20.00 deposit which will be applied to the purchase of either program.
All major charge cards are accepted. To order contact InfoTek at (800)
357-4080. InfoTek may also be contacted by email via CompuServe at
70403,2507 or via the Internet or America Online at InfoTekl@aol.com.

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