IBM Offers Added Customer Protection for Systems with Pentium
Microprocessors

SOMERS, N.Y., Nov. 30 . . . IBM today announced that it will implement a
series of programs designed to assist customers who experience a problem
with Intel Pentium microprocessors in IBM systems.

Intel last week acknowledged a defect in its Pentium microprocessor that
can cause inaccurate results in some mathematical applications.  Like
Intel, IBM expects a very small number of customers to be affected. IBM is
taking extra steps to ensure that all its customers are protected.

"IBM considers any problems with the systems to be our responsibility,"
said Bruce Claflin, general manager, product and brand management, IBM PC
Company.  "Our customers bought IBM personal computers.  If they have
problems, we're going to be there with solutions."

In addition to working closely with Intel to resolve the issue, IBM will
for its customers and business partners:

     - Establish telephone numbers worldwide to help
       customers determine if they have a problem, and work
       with them to implement an appropriate resolution.

     - Upon customer need, provide for replacement of
       Pentium chips.

     - Add an informational letter to all products shipped
       with a Pentium processor.

Effective December 1 at 9:00 a.m., customers in the U.S. can call
800-426-3389 for more information .

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