Delrina Wins 1994 STAR Award for Excellence in Technical and Software
Support

Industry Unanimous in Selecting Delrina as the Most Improved

SAN JOSE, CA and TORONTO, ONT -- December 13, 1994 -- Delrina Corporation
(Nasdaq:DENAF, TSE:DC) the world+s leading vendor of PC communications and
electronic forms software, today announced receipt of the prestigious 1994
Software Technical Assistance Recognition (STAR) Award from the Software
Support Professionals Association (SSPA) during ceremonies held at the
recent Software Support +94 Conference in Monterey, CA. Delrina won the
award for illustrating the greatest improvement in customer satisfaction
along with overall gains in support productivity.

The STAR Awards are given annually to recognize excellence in four
categories of software and technical support. Competing companies undergo
a rigorous self-nominating process, and winners are selected by SSPA+s
Advisory Board members. There are more than 360 member companies in the
SSPA including Microsoft, Lotus, WordPerfect/Novell, IBM, Sun, and Apple.

"This award is a tribute to the hard work and dedication that the technical
support team has put into delivering superior customer support," said Jim
Moore, Director of Operations at Delrina. "With the commitment of our
executive management team we have built an environment that has empowered
Delrina employees to treat customers as if they were the only customer in
a business that belonged to them. We have many stories where our people
have put in the extra effort to satisfy our customers."

"In all the years that we have been presenting these awards, I have never
seen a company win so big," said Bill Rose, SSPA founder and Executive
Director. "This year, all 12 members of the board unanimously agreed on
Delrina as their number one selection."

"We are pleased to be singled out for this excellence by our peers," said
Dennis Bennie, Delrina Chairman and CEO. "Our investment in high quality
support is a major success factor in maintaining leadership in our
markets.
 We are an example for others to follow."

Since 1992, Delrina+s customer service contacts increased rapidly from 250
telephone calls per day to more than 4,000 contacts today. Delrina+s
Technical Support Centre in Toronto now handles more than 100,000 customer
contacts per month. For every 10,000 contacts Delrina receives only two
complaints.

The Company was able to improve service quality through extensive customer
surveys and responding with innovative services, instituting a pay for
performance plan to focus employees on delivering a high quality service,
and investing substantially in training, technology, and facilities. This
included the development of specialized knowledge databases, call tracking
systems, fax on demand information distribution, diagnostic tools,
extended support services, and the operation of Radio Delrina which
provides telephone traffic reports, music, and other useful information on
Delrina products and services while callers hold for a Delrina
representative.

Founded in June 1988, Delrina is a high-profile Canadian success story and
ranked among the fastest growing software companies in North America. The
company develops, markets and supports PC-based software products and
services for fax, voice, data communications, electronic forms processing,
and consumer markets. Delrina employs more than 550 people with
headquarters in Toronto, Canada, and offices in San Jose, CA, Washington
DC, Kirkland, WA, the U.K., France, and Germany.

Delrina Corp
895 Don Mills, 500-2 Park Center
Toronto, Ontario M3C 1W3 CANADA
416-441-3676,  fax 416-441-0774

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