IBM ANNOUNCES THINKPAD EASYSERV OVERNIGHT REPAIR OPTION

WHITE PLAINS, N.Y., Nov. 8 . . . IBM today announced a first-of-its-kind
overnight "quick response" repair service for its mobile PCs. This new
nationwide service option for IBM mobile products targets the wide range
of business and professional travelers who rely upon IBM mobile computers
as an essential work tool.

The service, known as ThinkPad EasyServ overnight repair option, will allow
owners to ship their IBM mobile products via FedEx from most locations in
the continental U.S. and have the repaired unit returned the next business
day to the same location or a different city. For example, a business
traveler can ship her mobile PC from New York on Monday and receive the
repaired unit in Los Angeles on Tuesday. There will be a charge of $99 (by
credit card only) for ThinkPad EasyServ next-day repair.

This new service, available in January 1995, marks a major enhancement of
ThinkPad EasyServ, which already provides convenient pickup-and-return
repair service. Standard ThinkPad EasyServ, with an average turnaround of
two business days, currently is offered at no charge to customers with IBM
mobile products that are under warranty or IBM maintenance agreements.

To provide this overnight repair service, IBM will use the capabilities of
Technology Service Solutions (TSS), an IBM-Kodak joint venture established
in 1993 to provide competitively priced, single-source service to the
multivendor desktop, LAN and client/server environment. TSS has created an
overnight national service depot in Memphis and is working with FedEx
Logistics Services, a division of Federal Express Corporation, to expedite
the entire repair and shipment process.

Owners of IBM mobile products now have the assurance of knowing that
ThinkPad EasyServ is available on an overnight basis, even if they're
traveling across the country. Working with Technology Service Solutions,
IBM can now deliver not just the industry's fastest repair service, but
also the most user-friendly.

"This unique repair service spells peace of mind for mobile product
owners," said Richard J. Hernandez, chief executive officer of Technology
Service Solutions, based in Valley Forge, Pa. "Our combination of
overnight turnaround and truly personalized mobile service makes this the
perfect solution for the growing number of corporate and individual owners
who need full availability from their mobile systems."

This premium repair service is also available to international customers
covered by an International Enhanced Maintenance Service Contract while
traveling in the U.S.

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