TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
COMPUTER SYSTEMS DIVISION

SERVICE AND SUPPORT PROGRAM 
June 1995

Toshiba America Information Systems, Inc. established its product support
technical assistance program for notebook and laptop users in 1986 and
continues to set the pace for other computer manufacturers through its
customer support services.  

T-Plan Limited Warranty

Standard three-year limited warranty on parts and labor for all Dynapad,
Ultraportable, Satellite Pro*, Performance, Advanced Portables, and Desk
Station IV models including bundled accessories.  Standard one-year
limited warranty for batteries.

One-year limited warranty on parts and labor with an option to upgrade to
an extended three-year program for all Satellite and Satellite Pro retail
bundles, including the Satellite Pro T2155CS and Satellite Pro 405CS.

Warranty repairs are available through local service providers for US
customers with proof of purchase, or the International Warranty sticker.

T-Plus Program

Offers owners of Satellite Series notebooks the option of obtaining two
additional years of coverage for $139.95 for monochrome models and $199.95
for color models.

T-World Warranty

A free program with required enrollment that utilizes an international
warranty sticker which serves as proof of purchase for warranty coverage
both domestically and in over 23 industrialized countries.

T-Pak Service

Provides no charge, hassle-free packaging and overnight shipping to and
from a Toshiba Premiere Authorized Service Provider for warranty repair. 
Over 1,500 participating MAIL BOXES ETC. center drop off points. 
Available for any Toshiba portable personal computer during warranty
period for $22.50 per year.

T-Site Support

Offers on-site service for Toshiba computer users from 150 locations
supporting a 100 mile radius from major metropolitan areas.  Service
provided by GE Computer Services for $49.95 annually during the Toshiba
limited warranty period.

T-Care Service

Offers expedited service for those outside the geographic boundaries of
T-Site service for $49.95 annually throughout the Toshiba limited
warranty.  Toshiba provides end of next business day turnaround for
repairs, or a loaner unit can be requested should the repair take longer.

T-Screen Warranty

A no-fault coverage against screen damage.  Protection is $49.95 for the
monochrome model and $179.95 for color models annually throughout the
warranty period.  On-Line Technical Assistance.  24 hours per day, 7 days
per week, toll-free, technical support: (800)999-4273

Bulletin Board Service

Toshiba offers 24-hour assistance through its electronic Bulletin Board
Service (BBS)

Over 1,500 files can be downloaded to the recipient's PC by calling (714)
837-4408 by modem  BBS files include product announcements and access to
bulletins for product and technical information regarding Toshiba
computers and their use.  

CompuServe

Typing "GO TOSHIBA" at the ! prompt will connect you with Toshiba's Forum
of 30,000 users who have access to prompt, 24-hour assistance.  Offers
files, information, and expert technical support through a message area. 
Requires access to CompuServe service.

Dealer Referral Service

Toshiba offers a toll-free Dealer Referral Service; (800)457-7777  
Provides end users with up to three dealer names in their area and also
supplies names of Authorized Service Providers. 

Authorized Service Provider Program

Program designed to train and authorize independent service providers

Covers both warranty and after-warranty service on Toshiba computers

Covers training, parts and marketing support

Includes toll-free referral service and technical support from Toshiba  
         
Provides sales advantage for Toshiba resellers through availability of
service

Complete details available from your Toshiba sales representative or CSD
Technical Service & Support: (800)999-4273

Autofax System

Callers can request product specifications, product comparisons, and
technical tips by calling (714)583-3800
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Toshiba America Information Systems Inc
PO Box 19724
Irvina, CA 92713-9724

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