Bendata Releases HEAT Premiere

COLORADO SPRINGS, Colorado (June 15, 1995)--To better meet the needs of a
broader range of the help desk/customer support industry, Bendata has
released a new version of its powerful support center software, HEAT for
Windows. The new product, HEAT Premiere is a call management software
designed for start-up help desks or those with lower call volume.

"Our HEAT product offers more features than some of our customers need or
want," explained Kathy Hendrickson, HEAT product manager. "But the size of
their help desk or the number of calls they receive should not limit their
ability to provide excellent customer support. HEAT Premiere provides that
ability Customers who need a powerful help desk software, but do not
necessarily need automatic call escalation, a statistics monitor, and a
VIM- or MAPI-compliant e-mail system are ideal prospects for HEAT
Premiere."

HEAT Premiere, designed for up to five users, is file/server based, can be
fully customized, offers a Windows platform, nearly 40-pre-defined reports
and HEAT Alerts First Level Support, a powerful engine used to build
knowledge bases, and Crystal Report Writer can be added to expand the use
HEAT Premiere for a nominal additional charge.

HEAT Premiere is currently in limited release and the initial response has
been very positive. "HEAT Premiere is fantastic," said Raleigh Holcomb of
South Texas Computer Solutions. I used the DOS version of HEAT and find
HEAT Premiere easier to use. Bendata's responsiveness has been great I
love the product."

A major benefit of HEAT Premiere is its ability to migrate seamlessly to
fully featured HEAT for Windows, thus allowing the support center to grow
with the product Bendata offers a generous credit program to HEAT Premiere
users upgrading to HEAT for Windows.

Bendata, Inc. is a leading international provider of software for the
support center industry. In addition to world headquarters in Colorado
Springs, Colorado, Bendata maintains regional offices across the U.S and
offshore locations. Products include HEAT for Windows, HEAT Premiere,
HEATLink series and First Level Support, and the largest variety of
knowledge and information sources available For additional information on
Bendata products and services, call 1-800-776-7889.

Bendata Inc
Suite 100
1125 Kelly Johnson Blvd
Colorado Springs, CO
80920
800-776-7889,  fax 719-536-9623

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