   Using Artisoft's automated Technical Support
                                                                    v1.01
      
      
      Internet
      ===============================================================
      
      Use the World Wide Web or anonymous FTP to get software updates.
      
      
      Connection information
      ----------------------
      World Wide Web:
        http://www.artisoft.com
      
      Anonymous FTP:
        Address         ftp.artisoft.com
        Directory       /artisoft
        Login name      anonymous
        Password        your email address
      
      
      FaxReturn(sm) Technical Bulletins
      ===============================================================
      
      Get faxes on the following topics:
      -  Troubleshooting
      -  Installation notes
      -  Compatibility lists

      Request Fax Number 2 for a complete list of available Technical
      Support Faxes
      
      
      Phone numbers
      -------------
      US & Canada      1-520-884-1397
      
      
      AARTS
      ===============================================================

      Artisoft Automated Remote Troubleshooting System
      
      Automated system walks you through standard networking situations and
      solutions. Explore this system while you wait for personalized support;
      you'll be automatically routed out of AARTS when a technician becomes
      available. After normal business hours, listen to the recorded options
      and press "9" after the appropriate prompt to access AARTS.
      
      
      Phone numbers
      -------------
      US & Canada      1-520-670-7000
      
      
      ArtiFacts BBS
      ===============================================================

      Get access to the latest drivers and patches for Artisoft products.
      Find useful technical bulletins that cover everything from advanced
      memory management to wide area networks. 
      
      -  Available 24 Hours 7 days a week
      -  2400/9600/14,400 bps supported


      
      Phone numbers
      -------------
      US & Canada      1-520-884-8648 for 2400/9600 bps support
                       1-520-884-9675 for 14,400 bps support      
      
      Modem settings
      --------------
      8-N-1
      up to 14.4 Kbps
      
      
      CompuServe*
      ===============================================================
      
      From the Artisoft Forum, download the latest drivers, patches 
      and technical bulletins. For CompuServe subscription information,
      call 1-800-848-8199 in U.S. or 1-800-635-6225 in Canada. 
      
      
      Forum name
      ----------
      GO ARTISOFT
      
      
      Modem settings
      --------------
      7-E-1
      up to 14.4 Kbps
      

      Standard Technical Support
      ===============================================================

      Standard Technical Support is available Free of Charge (not including
      toll charges) for all current release versions of Artisoft Products.


      Phone numbers
      -------------
      US & Canada      1-520-670-7000  Monday-Friday 7am-5pm MST 

      TDD for Hearing-impaired 1-520-670-7352


      Artisoft Priority/Express Support
      ===============================================================

      -  No Waiting for a Technician - Fast Response
      -  Support for all LANtastic Products
      -  Specially Trained Technicians
      -  Saturday Support

      Cost is $2.50 Per Minute

      Monday-Friday 6am - 9pm MST
      Saturday 7am - 5pm MST

      Phone numbers
      -------------
      US & Canada      1-900-555-TECH (8324) Billed to your phone number
                       1-800-293-3936 Billed to your Visa/Mastercard/
                                      American Express


      International Support
      ===============================================================


      Australia
      ---------

      Artisoft Australia 
      Level 2, Suite 3 
      4-10 Bridge St. 
      Pymble, NSW 2073

      Tel: 61-2-988-4800

      BBS: 61-2-988-4617

      Fax: 61-2-988-4643


      Benelux
      -------

      Artisoft Benelux
      Reactorweg 291
      3542 AD Utrecht
      The Netherlands

      Tel: 31 (0)30-417900

      BBS: 31 (0)30-412176

      Fax: 31 (0)30-417999


      Canada
      ------

      Artisoft Canada
      10 Carlson Court Suite 590 
      Etobicoke, Ontario
      M9W 6L2 Canada

      Tel: 520-670-7000(U.S. support center)

      BBS: 520-884-8648(U.S. support center)



      France
      ------

      Artisoft France
      99 Quai du Docteur Dervaux
      92600 Asniere-sur-Seine 
      France

      Tel: 33 (1) 46-88-08-18

      BBS: 33 (1) 40-80-08-81

      Fax: 33 (1) 40-80-08-82



      Germany
      -------

      Artisoft Deutschland
      Max-Planck-Strasse 9
      85716 Unterschleissheim
      Germany

      For technical support, BBS access and fax support, please call numbers 
      listed under Benelux. Long distance fees may apply.



      Italy
      -----

      Artisoft Italia
      Via Giovanni da Udine 34
      Milano 20156 
      Italy

      Tel: 39 (2) 38-09-33-08

      BBS: 39 (2) 38-09-33-72

      Fax: 39 (2) 38-09-33-71



      Japan
      -----

      Artisoft Japan
      Fuyo-Kanda Bldg. 4F
      1-4-13 Higashi-Kanda 
      Chiyodaku
      Tokyo Japan 101

      Tel: 81-03-5687-9451

      BBS: Nifty LAN vendor forum

      Fax: 81-03-5687-9455



      Mexico
      ------

      Artisoft Mexico
      Insurgentes Sur 667 
      Tercer Piso
      Col. Napoles, Mexico D.F.
      Mexico C.P. 03810

      Tel: 52 (5) 687-0827

      BBS: 52 (5) 536-7793

      Fax: 52 (5) 687-5330



      United Kingdom
      --------------

      Artisoft UK
      223 Berwick Avenue
      Slough, Berkshire SL1 4QT
      United Kingdom

      Tel: 44 (1753) 55-49-99

      BBS: 44 (1753) 55-17-50

      Fax: 44 (1753) 55-13-25



      United States
      -------------

      Artisoft, Inc.
      2202 North Forbes Blvd.
      Tucson, Arizona 85745 
      USA

      Tel: 520-670-7000

      BBS: 520-884-8648


      *  Third-party trademarks are the property of their respective
         owners.
      
      
