11-17-93
     I'm sorry for the delay. I went through my log, and find no record  of

a  previous  fax to/from you. It may have mis-sent or been  routed  to  the

wrong person. Please accept my apologies.

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     We  need  more information to answer your question.  (1)-Dos  or  Mac?

(2)-Please  give  your  Modem  Model,  (3)-Serial  Number  (on  Bottom   of

externals, Chrome Bracket of internals, in Battery Compartment of  pocket).

(4)-Type  ATi3 ( AT 'eye' 3 ) in terminal mode to get ROM version of  Modem

And  >>>  (5)-if internal which COMport did you set via jumpers? <<<. Give

(6)-Software Name (you are using) w/ (7)-Version & (8)-Date, and  (9)-short

summary of the problem with (10)-some pertinant details (the steps you take

and the results).

* * * If  you  did  not  answer all 10 questions, I may not have enough
      information to help you.

>  All FAX software requires a Hard Drive and will not work from a floppy.

> > >  PLEASE: Include your (A)-FAX number, & (B)-Address in case you  need
       some update mailed to you..
__________________________________________________________________________

     >>>  PLEASE NOTE: Our tech lines are open 'till 11PM EST and
          Saturday  for  your convenience.
________________________________________________________________________

                                        Don Hinds - Zoom Tech
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