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     We need more information to answer your question. (1)-Dos/Windows/Mac?

(2)-Please  give  your  Modem  Model,  (3)-Serial  Number  (on  Bottom   of

externals, Chrome Bracket of internals, in Battery Compartment of  pocket).

(4)-Type  ATi3 ( AT 'eye' 3 ) in terminal mode to get ROM version of  Modem

And  >>> (5)-if internal which COMport did you set via jumpers?  <<<.  Give

(6)-Software Name (you are using) w/ (7)-Version & (8)-Date, and  (9)-short

summary of the problem with (10)-some pertinant details (the steps you take

and the results). 11) Some computer BIOS have problems, so it won't hurt to

include that information (usually shows onscreen when you BOOT).


* * * If  you  did  not  answer all 11 questions, I may not have enough
      information to help you. 90% of all questions are answered with 1
      fax when we get enough info.

>  All FAX software requires a Hard Drive and will not work from a floppy.

> > >  PLEASE: Include your (A)-FAX number, & (B)-Address in case you  need
       some update mailed to you..
__________________________________________________________________________

     >>>  PLEASE NOTE: Our tech lines are open 'till 11PM EST and
          Saturday  for  your convenience.
________________________________________________________________________

***   I'm  really  sorry if you sent a previous fax, but I  only  have  the

breifest of notes on a LOG, and I do 40-90 faxes per day. So please  repeat

the question, your FAX number and Address. I will get  back to you.

                                        Don Hinds - Zoom Tech
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