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            Microsoft Phone and Microsoft Voice README
                             November 1995            
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             (c) Copyright Microsoft Corporation, 1995


This document provides complementary or late-breaking information 
to supplement the Microsoft Phone and Microsoft Voice documentation.

*******************************************************************
WARNING: Microsoft Phone is capable of putting out high volume. 
To avoid permanent or temporary hearing loss or impairment, test 
the volume of sounds played through headphones while holding the 
headphones away from your ears.
********************************************************************


HOW TO USE THIS DOCUMENT
========================

To view Readme.txt on screen in Notepad, maximize the Notepad window.

To print Readme.txt, open it in Notepad or another word processor, and 
then on the File menu, click Print.


CONTENTS
========

HARDWARE
   Hardware Requirements
   Resolving Hardware Conflicts

MICROSOFT PHONE SETUP
   If You Get a Version Conflict Error Message

GETTING STARTED WITH MICROSOFT PHONE
   If You Are Not Running Microsoft Exchange
   If You Are Running Microsoft Exchange
   Using Operator Agent
   Using Two Modems with One Telephone Line

MICROSOFT PHONE KNOWN PROBLEMS
   Checking to Make Sure Your Phone Greeting 
     Works Properly
   Call Log Shows Different Time When Phone 
     Answered "Manually"
   Using ALT + Number Keys
   Setting Ring Options
   Keeping a MAPI Mail Store on a Remote Server
   Using Call Forwarding
   Changing from SoundBlaster to Phone Blaster
   Preventing MSN from Starting When Calls Are Received
   Using Phone to Dial International Calls
   Missing Calls While Playing Back Voice Messages
   Reducing Voice Recognition Feedback When Using a 
     Compaq Presario
   Using Microsoft File Transfer
   Using Voice View
   Using a Presario Modem
   Checking Messages from a Different Location
   Turning Off Sounds for Presario Modem
   Using a Calling Card
   Your Fax Modem Hangs Up Too Quickly
   Running Phone with Internet Mail
   If the Calling Modem Hangs Up Too Soon
   Using Phone to Call the UK
   Recording a Greeting if You Are Using a
     Voice Modem Without Audio Capability

MICROSOFT VOICE KNOWN PROBLEMS
   Using a PCMCIA Modem
   Using Microsoft Voice on a Laptop Computer 
     That Has an Internal Microphone
   Using a Diamond TeleCommander 2500XL Microphone
   Enabling Sound Again If You Reinstall Your Sound Card
   Viewing the Voice Menu
   Using Fine Artist and Creative Writer

TRUVOICE PRONUNCIATION MANAGER
   Using the TruVoice Pronunciation Manager
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HARDWARE
========

Hardware Requirements
---------------------
- 486DX/33 or higher, 12 MB RAM, VGA or higher 
- At least 11 MB of free hard-disk space

For Microsoft Phone:

- A voice modem that Microsoft Phone supports
- Speakers or headphones
- An analog telephone and analog telephone line

Resolving Hardware Conflicts
----------------------------
If you have a hardware problem, it is most likely a resource conflict, 
where two or more pieces of hardware are attempting to use the same 
system resource. To resolve hardware conflicts, look up "hardware, 
troubleshooting conflicts" in the Windows Help Index.


MICROSOFT PHONE SETUP
=====================

If You Get a Version Conflict Error Message
-------------------------------------------
If you upgrade or reinstall Windows 95 after you install Microsoft 
Phone, you will receive the following version conflict error message 
for several files:

	"A file being copied is older than the file currently on your 
	computer. It is recommended that you keep your existing file."

If you receive this message, choose to keep your existing file. After 
Windows 95 Setup has finished, you need to reinstall Microsoft Phone, 
and then reinstall your modem.


GETTING STARTED WITH MICROSOFT PHONE
====================================

If You Are Not Running Microsoft Exchange
-----------------------------------------
When you first run Microsoft Phone, Phone automatically sets up and 
configures a profile named MS Phone Settings. You do not need to make 
any changes to this profile. It already contains the information you 
need in order to use all the features available in Phone.

If You Are Running Microsoft Exchange
-------------------------------------
By default, when you first run Microsoft Phone, Phone uses the same 
profile that Microsoft Exchange uses. If you try to use a different 
profile with Phone than the one you use with Microsoft Exchange, and 
you try to run Phone and Microsoft Exchange at the same time, you may 
experience problems.

You need to make sure that the two profiles are the same. To verify 
which profiles you are using and change them if necessary, carry out 
the following steps.

In Microsoft Exchange:

1. Click the Tools menu, and then click Options.

2. If Always Use This Profile is selected, then the profile Microsoft 
   Exchange uses is displayed below this button.

   If Prompt For A Profile To Be Used is selected, you must select a 
   profile every time Microsoft Exchange runs. If you are running Phone, 
   you should select the same profile that Phone uses.

In Phone:

1. Click the Options menu, and then click Phone Properties.

2. Click the Messages tab.

   The profile name is displayed in the Message Storage area.

NOTE: Microsoft Phone will access only one profile. If your computer 
is configured for multiple users, each user must either use the same 
mail services profile or have access to the profile Microsoft Phone 
will use to store voice messages.

To find out whether your computer is configured for multiple users, 
double-click the Passwords icon in Control Panel, click the User 
Profiles tab, and then see if the Users Can Customize Their Preferences 
box is checked.

Using Operator Agent
--------------------
The Operator Agent program attempts to identify the mode of an incoming 
call (voice, fax, or data) and hand the call off to the appropriate 
program. This program is installed in the Accessories group.

Using Two Modems with One Telephone Line
----------------------------------------
If you have one telephone line that goes to two modems, one of which 
is a voice modem, Operator Agent will not work properly with both 
modems. If a call comes in, Operator Agent will attempt to answer it on 
the voice modem. After the call is answered, the call cannot be accessed 
on the other modem.

For faxing to work when you are using two modems, your fax software must 
be configured to use the telephone line on the voice modem. When you 
configure the modem, be sure to set it to answer after more rings than 
Phone is set up for. If the number of rings for faxes and voice calls 
is the same, then both the telephone and the fax device will attempt to 
answer the call simultaneously.


MICROSOFT PHONE KNOWN PROBLEMS
==============================

Checking to Make Sure Your Phone 
Greeting Works Properly
--------------------------------
Microsoft Phone may detect music or other noises in the background of 
an outgoing greeting as touch-tone telephone tones (DTMFs). This may 
cause the remote user interface to take unwanted actions, such as 
terminating the greeting too early. If the outgoing greeting is too 
loud, it may prevent the detection of DTMFs which are entered by the 
remote caller, preventing any use of remote options. After you create 
or change an outgoing greeting, call your computer to make sure that 
the remote options work properly.

Call Log Shows Different Time
When Phone Answered "Manually"
------------------------------
When you answer the telephone by picking up the handset (instead of 
clicking the Answer button, then picking up the handset), Phone goes 
back to the Dial tab, thinking that the call is done. The Call Log time 
would show X seconds instead of the real connect time. This is because 
of the way the hardware works; this functionality will not change.

Using ALT + Number Keys
-----------------------
If you press ALT + the number keys above the alphabetical keys on your 
keyboard, the number will automatically be entered in the Number field 
on the Microsoft Phone Dial tab. You cannot use ALT + the numeric 
keypad to enter numbers in this field.

Keeping a MAPI Mail Store on 
a Remote Server
----------------------------
This is not recommended. If a power failure occurs, Microsoft Phone 
will restart automatically when your computer restarts. This will 
happen even if no one logs on to the network. If the Mail Store is 
on the network, Phone would not be able to access it, and thus would 
not be able to store messages. For the same reason, the Address Book 
should also be stored locally.

Using Call Forwarding
---------------------
NOTE: To use this feature, you must subscribe to a call-forwarding 
service from your telephone company.

The Phone call-forwarding feature works with most hardware, but you will 
not receive a confirmation tone or light when you set it up. To confirm 
that call forwarding was set up properly, you need to dial in to Phone 
and make sure your call is forwarded to the number you specified.

To set up this feature, carry out the following steps:

1. In Control Panel, double-click the Modems icon.
2. Click your modem, and then click Properties.
3. Click the Forwarding tab, click This Phone Line Has Call Forwarding, 
   and then enter the activation and deactivation codes. 

NOTE: This feature is not available for all hardware.

If you want to forward your telephone to a new number, you must cancel 
any existing call-forwarding instructions first.

Changing from SoundBlaster 
to Phone Blaster
--------------------------
If you have an older SoundBlaster/CD-ROM, the CD-ROM may not work with 
the newer Phone Blaster. This is because the older SoundBlaster card 
uses either a SCSI or proprietary CD-ROM interface, while the Phone 
Blaster uses an IDE CD-ROM interface.

Preventing MSN from Starting 
When Calls Are Received
----------------------------
If Phone tries to start The Microsoft Network whenever a call comes in, 
you may want to change the following setting.

1. In Control Panel, double-click the Mail And Fax icon.
2. Click The Microsoft Network Online Service, and then click Properties.
3. Click the Address Book tab, and then make sure Connect To MSN To 
   Check Names is not checked.

Using Phone to Dial International Calls
---------------------------------------
Because foreign telephones use a variety of tones, you may find some 
locations where Phone does not dial the call properly. This happens 
only rarely.

Missing Calls While Playing Back 
Voice Messages
--------------------------------
If you play back your voice messages over the telephone handset, and 
then receive a telephone call, the caller will hear the telephone 
ringing. However, Phone does not interrupt your message playback to 
notify you about an incoming call, so you will not be aware of it.

Reducing Voice Recognition Feedback
When Using a Compaq Presario
-----------------------------------
If you are getting too much feedback when you try to record a greeting, 
try carrying out the following procedure:

1. Double-click the Volume icon on the taskbar to open the Volume Control 
   dialog box.

   If you don't see a Volume icon on the taskbar, double-click the 
   Multimedia option in Control Panel, and then click Show Volume Control 
   On The Taskbar.

2. Click the Options menu, and then click Properties.
3. Click Recording, and then click OK.
4. Click the Advanced button.
5. Make sure that Recording Input Monitor is not checked.

Using Microsoft File Transfer 
-----------------------------
Do not use Microsoft File Transfer and Microsoft Phone at the same time. 
They are not yet compatible. If you try to use Microsoft File Transfer 
to send a file, but no telephone connection is found, Phone will stop 
running. If that happens, quit all programs, shut down Windows, and then 
turn off your computer, including external modems. Then restart your 
computer.

If both Microsoft File Transfer and Microsoft Phone are in your StartUp 
group, you need to remove one of them from your StartUp group before you 
restart your computer.

Using Voice View
----------------
Voice View does not work while Microsoft Phone is running.

If you have a Voice View modem (Phone Blaster or Diamond TeleCommander), 
Microsoft File Transfer is automatically added to your StartUp group.

Using a Presario Modem
----------------------
If you use a Presario modem, binary file transfer to send and receive 
faxes will not work. For more information, contact your hardware 
manufacturer.

Checking Messages from a Different Location
-------------------------------------------
If you cannot hear the computer voice properly when you are checking 
messages, try disabling your screensaver or using a different one. 
Some screensavers are not compatible with the text-to-speech feature.

Turning Off Sounds for Presario Modem
-------------------------------------
If you don't want to hear the sounds associated with the modem detecting 
a ring and turning on call monitoring, carry out the following steps:

1. In Control Panel, double-click the Modems icon.
2. Click your Presario modem, and then click Properties.
3. Move the Speaker Volume slider to the Off position.

Using a Calling Card
--------------------
If you are using a calling card, Phone may try to dial the number too 
quickly before the calling card tone is heard. If that happens, you 
need to increase the number of seconds that Phone waits for a credit 
card tone. To do this, carry out the following steps:

1. In Phone, click the Tools menu, and then click Connect Using.
2. Click Line Properties, and then click the Options tab.
3. In the Dial Control area, increase the number of seconds that Phone 
   waits for a credit card tone.
4. Try your call again.

You may need to experiment with this setting until Phone waits long 
enough before dialing.

Your Fax Modem Hangs Up Too Quickly
-----------------------------------
If your fax modem hangs up too quickly, or if you have problems with 
other hardware when you are running Phone, try lowering the volume level 
of your recorded greeting. Some hardware recognizes only a narrow range 
of sound volumes.

Running Phone with Internet Mail
--------------------------------
If your Internet mail client is set to download mail periodically, 
and there is any problem (such as a busy line, an unreachable server, 
or an unexpected disconnect), the mail client displays a dialog box to 
report the error. While the dialog box is displayed, the Internet mail 
client does not release the telephone line back to Microsoft Phone. If 
this happens, Phone will not be able to access the line to receive 
messages until you clear the error message.

If the Calling Modem Hangs Up Too Soon
--------------------------------------
If you use Operator Agent and the calling modem hangs up too soon when 
attempting a data connection, you may be experiencing a time-out problem. 
To fix this problem, make sure the length of the Operator message plus the 
Phone rings does not exceed the length of time it takes for the calling 
modem to hang up. You may have to set Phone to answer in three or fewer 
rings, or try shortening the Operator message.

Using Phone to Call the UK
--------------------------
In the UK, the Caller ID number is unformatted. That is, all telephone 
numbers are in one string (for example, 442066767676). In the Phone 
Address Book, numbers are stored in the following format:

     +country code (area code) number

     Example: +44 (206) 6767676

If you search for an unformatted number (such as 442066767676) in the 
Address Book, Phone cannot find the entry if the number in the Address 
Book is formatted (such as +44 (206) 6767676).

To work around this problem, use two telephone numbers for that entry 
in the Address Book, and make sure that one of the numbers is unformatted.

Recording a Greeting if You Are Using a
Voice Modem Without Audio Capability
---------------------------------------
If you do not have a separate sound card, you need to carry out the 
following steps to record a greeting:

1. In Control Panel, double-click the Multimedia icon.
2. In the Recording area, choose Handset as the preferred device.
3. Make sure the Use Preferred Devices Only box is checked.
4. In Phone, click the Options menu, and then point to Change Greeting.
5. Click the mailbox you want to record a greeting for, and then follow 
   the instructions on your screen.
6. When you see the Record A Greeting option, pick up your telephone 
   handset, and then click Next.


MICROSOFT VOICE KNOWN PROBLEMS
==============================

Using a PCMCIA Modem
--------------------
Not all PCMCIA modems support this product. In addition, for this 
release, the modems that do support this product will work only with 
Microsoft Phone, not with Microsoft Voice. If you use a PCMCIA modem, 
you must either have an internal sound card or add audio hardware to 
your system.

Using Microsoft Voice on a Laptop Computer
That Has an Internal Microphone
------------------------------------------
Before you run Microsoft Voice on a laptop computer that has an internal 
microphone, carry out the following steps to ensure that you can record 
sounds without too much distortion:

1. Click the Start button, point to Programs, point to Accessories, point 
   to Multimedia, and then click Sound Recorder.
2. Click the Record button (red circle) to begin recording a sound (.wav) 
   file. To stop recording, click the Stop button (black square).
3. Play the sound file by pressing the Play button (black triangle).

If there is static or popping in the background or if the sound is 
muffled, attach an external microphone to your computer, and then try 
this test again. Microsoft Voice cannot work optimally with background 
static or muffled sounds.

Using a Diamond TeleCommander 2500XL Microphone
----------------------------------------------
If you use this microphone, you need to set the recording volume fairly 
low to avoid overmodulation, choppiness, and static. You also need to 
set the playback volume fairly high if you want to use these .wav files 
with your speaker phone.

Enabling Sound Again If You Reinstall 
Your Sound Card
-------------------------------------
If you remove and then reinstall your sound card, your sounds may not 
work properly. This is because when your sound card is removed, your 
computer reverts to a default preferred sound device. To enable sound 
again, carry out the following procedure:

1. In Control Panel, double-click the Multimedia icon.
2. In the Preferred Device boxes in the Playback and Recording areas, 
   select entries appropriate for your sound card.
3. Restart your computer.

Viewing the Voice Menu
----------------------
If you are running a program in a full screen and want to view the Voice 
menu, hold down the ALT key while you press the push-to-talk key. By 
default, the push-to-talk key is SCROLL LOCK.

Using Fine Artist and Creative Writer
-------------------------------------
If you have a voice modem installed and you use Fine Artist or Creative 
Writer, your wave mixer setting will be turned down when you exit the 
program.


TRUVOICE PRONUNCIATON MANAGER
=============================

Using the TruVoice Pronunciation Manager
----------------------------------------
When the Text-to-Speech Engine is created, it searches in the registry 
key KEY_CURRENT_USER\Software\Centigram\TextToSpeech\Dictionary for a 
dictionary. First, it searches for the filename of a user-defined 
dictionary. For the English version, the filename is in the value name 
ENGLISH. If the Text-to-Speech Engine finds a user-defined dictionary, 
then that dictionary is loaded into memory. If the Text-to-Speech Engine 
does not find a user-defined dictionary, it looks for a default dictionary 
in the same directory as the engine DLL. For the English version, the 
default dictionary name is English.dic. If the default dictionary is 
found, it is loaded into memory.

When you open Pronunciation Manager, the dictionary is reloaded so that 
any changes you make to the dictionary file are reflected in the 
dictionary currently in memory. When you make changes to the dictionary, 
the changes are written to the dictionary file when you close Pronunciation 
Manager. The first time you save a dictionary, you need to specify its 
filename and location. If you want the dictionary to be shared among users, 
use the default name provided. If you want to manage your own dictionary, 
specify a unique filename and location. There is a 5,000-word limit for a 
user-defined dictionary.
