1.  I am having trouble defining keys in the keyboard dialog
    window.  They appear to be defined correctly, but when I
    start NetTerm and login to a host, they don't work.

    The problem is, when you defined the keys, the Num Lock
    light on your keyboard was on.  NetTerm thought you were
    defining the keys with the Num Lock modifier.  Try defining
    your keys again, and make sure that the Num Lock light on
    the keyboard is not on, and the green ball next to the Num
    Lock status (upper right hand of the dialog box) is not set.

    If you really want to define a key with the Num Lock modifier,
    then of course you can do so.  Simply left mouse click on the
    Num Lock key in the dialog box.  A green ball will then be
    displayed.  Now click on the key to be defined, and use the
    standard procedure to define the key.  In general, you should
    never define a key with the Num Lock modifier, or while online.

2.  I am having trouble pasting text into the NetTerm window.
    I am having trouble doing an ascii file transfer.

    NetTerm uses two timing values for both paste text and send
    ascii files to a host.  These can be specified by selecting
    the Options|Setup|Global Settings|File Transfer Tab.
    Normally Delay-1 should be 20 and Delay-2 should be 200.

3.  I can't get NetTerm to save my phone book entries.

    This normally happens when you unzip and install NetTerm in
    the same directory.  You must unzip the NetTerm distribution
    in a temporary directory, then install into it's permanent
    directory.

4.  Is it possible to limit the number of NetTerm sessions?

    Yes, just add the MAXINSTANCE=x keyword in the netterm.ini file
    where x = the maximum number of NetTerm sessions.  The keyword
    should be placed in the top portion of the netterm.ini file under
    the section [TERM].

5.  I cannot find my modem in your list of supported modems.

    Trying to keep up with all of the available modems and buying each one
    for testing would be very expensive.  We would also suggest that you
    select the TAPI option if your systems supports it.  A source for most
    modem setup strings can be found at:

         http://www.uk.pipeline.com/support/modems.html

6.  Will the FTP Server work with BBS's that support this feature?

    Yes, we have tried it with bbs.execpc.com and got excellent results.

7.  Will the NetTerm zmodem file transfer work with my BBS over the
    Internet?

    The hard facts are, some BBS's support the zmodem protocol fully and
    some do not.  Also, it appears that some BBS's treat Internet based
    zmodem requests as the lowest of low on the priorty list of things
    to get done.  So much so, we have observed file transfers at 100
    bytes per second!  Others can transfer files at the speed of your
    logon modem baud rate.  Transfer speeds will also vary with the
    number of logged in users.  It's worth the time to give it a try
    if you have Internet access and normally dial long distance to your
    BBS.  It could save you a lot of money if your BBS supports it.

8.  Will NetTerm work with the Netscape WWW client?

    Yes, just define NetTerm to Netscape by using Netscape's Options,
    Preferences menu.  Select the "Applications and Directories" tab.
    On the line "Telnet Application", use the browse button to locate
    NetTerm and you ready to telnet directly from Netscape.

9.  How do I adjust the size of the NetTerm window?

    The size of the main window depends upon three values; the number
    of rows, the number of columns and most important, the size of
    the font.  In most cases, the rows and columns remain fixed at
    24x80 so the font size is really what determines the overall size
    of the screen.  If you have a need to just monitor a site, choose
    a small font size from the font dialog box.  If you have a large
    monitor, and want a really big display then just double an existing
    value displayed in the font dialog box.  For example, if you are
    using the font isi_oem and you see the value 10 displayed in the
    font dialog box, type in 20 and you will get a large window size.
    We have also found that the font Courier New, Bold provides the
    largest screen size at most resolutions.


10. How do I get the correct international characters for my country?

    NetTerm has the ability to map both the keyboard and video with
    the use of country tables.  The country table can be defined by
    host, using the 'Mapping' push button within the phone directory.
    A country table must be created by copying the country.ini file
    to another file prefixed with the desired country name, such as
    norway.ini.  Then define this mapping file to one of your hosts
    and use the Options-Setup-International menu to map both the
    video and keyboard sections.  The example file norway.ini contains
    the following mappings:

         Video            KeyBoard Normal  KeyBoard Shifted
         0x7b --> 0xe6     0x1a --> 0x7d    0x1a --> 0x5d
         0x7c --> 0xf8     0x27 --> 0x7c    0x27 --> 0x5c
         0x7d --> 0xe5     0x28 --> 0x7b    0x28 --> 0x5b
         0x5b --> 0xc6
         0x5c --> 0xd8     Note that the keyboard mapping uses
         0x5d --> 0xc5     the unique Windows key scan code.

    The Options-Setup-International menu also has a global flag that
    will enable/disable mapping for all hosts.

    InterSoft will accept unique country files and will include them
    in the normal distribution of NetTerm.  Once you have tested out
    your country file, email to the address shown in the About box.

11. How can I print files that contain HP printer escape sequences?

    The program netsend.c should be uploaded to your host and compiled.
    This program is designed to handle files with HP printer
    control sequences and extremely long lines which would normally
    not work correctly with the standard netprint script file.

    The SmartPrint option of "Write direct to printer port" or
    "Send direct to Windows spool queue" should be chosen for
    final printing (NetTerm Options-Setup-Global Settings-Printing).

12. For the Unix WordPerfect users, from one of our clients:

    A hint:  If any other Netterm users inquire about using
    your telnet with WP5.2+ for Unix, ensure they use
    386CONS as the value for the environment variable
    WPTERM52 when using KEYS-WORDPERFECT.  Even though they
    are actually using vt100 emulation, this will ensure the
    system anticipates the correct codes.

13. The protection logic for versions 3.2.0 and higher has been
    changed to allow more complete control of the toolbar, menu
    items, and submenu items.  A new file named protect.ini has
    been included with the NetTerm distribution which controls
    the new protection logic.  This file can be located anywhere
    and it's location is specified in the netterm.ini file with
    the PROTECTFILE keyword.  To enable protection, set the
    PROTECT keyword to a 1.  For example, to enable protection
    using a protect.ini file located on D: drive in the data
    directory, place the following in the netterm.ini file:

         PROTECT=1
         PROTECTFILE=D:\DATA\PROTECT.INI

    The protect.ini file has three major areas.  They are:

         Toolbar Protection  - Control icons displayed on the toolbar
         Menu Protection     - Controls the high level menu items
         Sub menu Protection - Controls individual sub menu items

    To disable a icon, menu item or sub menu item, simply change
    the value ON to OFF.  If you turn off a high level menu, it
    is not necessary to turn off it's lower level menu items.

14. Can I use the SmartButtons to select a menu item such as
    Print Screen?  Yes, if you place ~99999 in the Transmitted
    Key Data field (where 99999 is one of the menu item codes)
    NetTerm will select that menu item.

    Refer to the table below for valid menu item codes.

    If you place a valid key definition name after the ~, NetTerm
    will immediately load that key definition.  For example, placing
    ~EMACS in the Transmitted Key Data field will load the key
    definitions for EMACS.  This technique allows you to switch
    between key definitions by just pressing the SmartButtons.
    This technique normally requires at least two SmartButtons,
    one for the special key definition such as EMACS and one to
    return to the 'normal' definitions such as DEFAULT.

    If you place a valid html URL within a SmartButton, NetTerm
    will call your user defined browser for processing.  This
    works for all URL's including the ftp:// URL.

    Can I have more than just eight SmartButtons.

    Yes, you can define three sets with eight buttons each.  To
    switch to another set, right mouse click anywhere on the
    SmartButton toolbar.

15. Can I use the Smartbuttons to run a script or a program?

    Yes, if you place an @ character as the first character in
    the Transmitted Key Data field, NetTerm will then look at
    the data following.  If it finds the value .exe in the data
    string, it will start the program specified.  Command line
    arguments can also be specified.  Note that the .exe must be
    in lowercase.  For example:

         @notepad.exe

    If the value .exe is not found, NetTerm will then process the
    string as a script file.  Note that you must be online and the
    complete path to the script must be supplied.  For example:

         @\netterm\scripts\runtime.txt

 16. I can't get the modem to be silent while dialing, why not?

    NetTerm recently changed the way it sets the modem up in order
    to handle some of the newer PCMCIA modems on the market.  If
    your current modem setup sting looks something like:

         AT %F1 M0 S11=40 S2=128

    change it to:

         AT%F1\rATM0\rATS11=40 S2=128

    The ATM0 portion of the command is what tells the modem to be
    silent.

17. From one of our clients.  If you use the Norton program FASSINT,
    watch out! It causes NetTerm and other programs to crash.


18. Will NetTerm work with netcom?

    The basic telnet client of NetTerm will work with the netcom TCP/IP
    software, but not the zmodem or FTP server.  We are currently working
    on ways to resolve this.  NetTerm will however work completely if you
    use a winsock such as Trumpet instead of the normal netcom software.
    We have included a script file, netcom.txt, which can be used with
    Trumpet to access netcom.  Based upon our tests with netcom, the
    purchase of Trumpet WinSock is a very wise investment and will make
    your WWW surfing much faster and enjoyable.

19. Can I use the Transparent print feature on hosts that do not support
    this feature?

    Yes, we have added a new menu item under the "File" menu called
    "Formatted Transparent Printing On".  This feature allows limited
    control and formatting of data that is normally sent only to the
    screen to be also sent to the printer using the same options that
    are available to normal transparent print requests.  The following
    two keywords in the netterm.ini control the formatting:

         FORMATPRINT_START=y^M
         FORMATPRINT_LINES=39

    The FORMATPRINT_START keyword specifies what string should be sent
    to the host to start the printout.  When the formatted transparent
    print option is selected, the internal transparent print logic is
    turned on and the FORMATPRINT_START string is sent to the host to
    indicate that the printing should be started.  The FORMATPRINT_LINES
    keyword specifies the number of lines (line feeds) that should be
    processed as one page.  When this value is reached, a form feed
    will be added to the printer data to force a new page.  Once the
    host has completed sending all the data, the 'Transparent Printing
    Off' menu item should be selected.  This will instruct NetTerm to
    print the data using the options selected in the Options-Setup-
    Global Settings-Printing dialog panel.

    Note that since both menu items that control this feature are menu
    items, SmartButtons can be defined to start and stop the transparent
    printing.  Refer to FAQ number 14.

20. Instructions for rlogin support.

    Initial rlogin support has been added to NetTerm.  To use, set the
    telnet port to 513 in the phone book and then place your host userid
    in the desktop dialog panel.

21. Looking for a nice font that will display almost full screen at
    1024 x 768 resolution?  Try Courier New, 14 points, bold.

22. From one of our clients.  On selected machines, the text on the
    Smartbuttons turned into Greek!  After looking at this problem
    for some time, the problem is related to what fonts are defined
    or not defined on the workstation.  NetTerm determines the font
    point size to use on the SmartButtons by calculating the length
    of the largest text contained within the SmartButtons and the
    current screen resolution.  It then suggests to Windows that it
    use either the MS Sans Serif or Arial Narrow, depending upon the
    outcome of the calculation.  However, Windows also tries to
    select the best font, based upon what is available, and this
    may not be either MS Sans Serif or Arial Narrow.


// NetTerm Menu Items
// File Menu
#define IDM_CONNECT                   10000
#define IDM_DISCONNECT                10001
#define IDM_PHONE                     10002
#define IDM_BBSLIST                   10003
#define IDM_SEPARTOR_10004            10004
#define IDM_PRINT                     10005
#define IDM_SETUP                     10006
#define IDM_SPRINT                    10007
#define IDM_SEPARTOR_10008            10008
#define IDM_LOGPRINT                  10009
#define IDM_LOGFILE                   10010
#define IDM_EJECTP                    10011
#define IDM_SEPARTOR_10012            10012
#define IDM_TPON                      10013
#define IDM_TPOFF                     10014
#define IDM_STPON                     10015
#define IDM_SEPARTOR_10015            10016
#define IDM_EXIT                      10017

// Edit Menu
#define IDM_SCB                       11001
#define IDM_RCB                       11002
#define IDM_SEPARTOR_11003            11003
#define IDM_RESET                     11004
#define IDM_ERESET                    11005
#define IDM_SBREAK                    11006
#define IDM_LBREAK                    11007
#define IDM_AP                        11008
#define IDM_SEPARTOR_11009            11009
#define IDM_SAVESCREEN                11010
#define IDM_CLEAR                     11011
#define IDM_CLEARS                    11012
#define IDM_SAVEAS                    11013
#define IDM_SEPARTOR_11014            11014
#define IDM_PASTEIPA                  11015
#define IDM_PASTEIP                   11016

// Options Menu
// Setup Main
#define IDM_FONT                      12000
#define IDM_SETTINGS                  12001
#define IDM_ANSIC                     12002
#define IDM_KB1                       12003
#define IDM_DESKTOP                   12004
#define IDM_DBBAR                     12005
#define IDM_PIN                       12006
#define IDM_SETTELNET                 12007
#define IDM_SEPARTOR_12008            12008
// International Video/Keyboard
#define IDM_SS                        12300
#define IDM_AM                        12301
#define IDM_VM                        12302
#define IDM_KM                        12303
#define IDM_KO                        12304
#define IDM_LCD                       12305

// Options Tools
#define IDM_FINGER                    12400
#define IDM_RESOLVE                   12401
#define IDM_MYIP                      12402
#define IDM_FTPD                      12403
#define IDM_PRINTER                   12404
#define IDM_FTPC                      12405
// Options Trace
#define IDM_TRACE1                    12501
#define IDM_TRACE2                    12502

// Send Menu
#define IDM_SASCII                    906
#define IDM_SKERMIT                   905
#define IDM_SZMODEM                   900

// Receive Menu
#define IDM_RASCII                    916
#define IDM_RKERMIT                   915
#define IDM_RZMODEM                   917

// Window Menu
#define IDM_NEWWINDOW                 15000
#define IDM_QUICK                     15001
#define IDM_EDITOR                    15002
#define IDM_TITLE                     15003
#define IDM_SAVEXY                    15004
#define IDM_SEPARTOR_15004            15005
#define IDM_HOSTSTART                 15500
#define IDM_HOSTEND                   15549

// Help Menu
#define IDM_HELP                      16000
#define IDM_SEPARTOR_16001            16001
#define IDM_ORDERING                  16002
#define IDM_REGISTER                  16003
#define IDM_LEGAL                     16004
#define IDM_SEPARTOR_16005            16005
#define IDM_ABOUT                     16006

// Mouse Menu
#define IDM_URL                       17000
#define IDM_PSTRING1                  17001
#define IDM_PSTRING2                  17002
#define IDM_BBSDOOR                   17003
#define IDM_SKEY                      17004
#define IDM_SEPARTOR_17005            17005
#define IDM_MSCB                      17006
#define IDM_MRCB                      17007
#define IDM_MRSCB                     17008
#define IDM_MCLEAR                    17009
#define IDM_MPRINT                    17010
#define IDM_MRESET                    17016
#define IDM_ESCROLL                   17011
#define IDM_MCLEARS                   17017
#define IDM_PSCROLL                   17012
#define IDM_MSAVEAS                   17018
#define IDM_PRINTH                    17013
#define IDM_SHOWCLIP                  17014
#define IDM_SEPARTOR_17019            17019
#define IDM_MPASTEIPA                 17020
#define IDM_MPASTEIP                  17021
#define IDM_SEPARTOR_17022            17022
#define IDM_MSFONT                    17023
#define IDM_MMFONT                    17024
#define IDM_MLFONT                    17025
#define IDM_SEPARTOR_17026            17026
#define IDM_MSSFONT                   17027
#define IDM_MSMFONT                   17028
#define IDM_MSLFONT                   17029
#define IDM_NOOP                      17031
