Technical Support Services

A wide variety of services are available to registered owners of
Central Point products.

ON-LINE & AUTOMATED SUPPORT SERVICES

Technical Support via on-line services is available through the
services listed below.  Use these services to converse with us
and other Central Point customers for helpful dialog, tips and
for access to files using your computer.

CompuServe Forums:  Call your local access number, available in
your CompuServe membership kit, and type GO CENTRAL at any
exclamation point (!) prompt.  We have two Forums, and if you are
using a script to log onto CompuServe, type GO SYMCPDOS for DOS and
Network products, type GO SYMCPWIN for Windows, Macintosh, and OS/2.

America Online Industry Connection:  Call your local access number,
available in your America Online membership kit.  The keyword for
our industry connection is CENTRAL.

Bulletin Board System:  Set your modem to 8 data bits, 1 stop bit
and no parity.  Dial 503-984-5366 for up to 14,400 baud access.

With our automated fax retrieval service you have instant access
to up-to-date technical articles and product information 24 hours
a day, 7 days a week.  Call this easy-to-use system from a touch
tone phone to request catalogs or up to four documents to be sent
directly to your fax machine.  Call 503-984-2490.

INTERACTIVE TELEPHONE SUPPORT

Technical Support by telephone is available through a variety of
programs designed to meet the individual support needs of users
of our products.  Telephone support is available weekdays from
6:00am to 5:00pm Pacific Standard Time.  Following is a summary
of our telephone support plans:

If you have only an occasional need for technical assistance via
telephone, our PriorityCare program gives you immediate access to
our experts on a pay-as-you-go basis.  You have two options with
this program:  Call our 800 number to charge the service fee to
your credit card, or call our 900 number and the service fee will
be charged to your regular phone bill.

Dial 800-491-2764 to charge the $25.00 service fee to your Visa,
MasterCard or American Express card.  Please have your credit card
handy when you call.

Dial 900-555-7700 to charge the $2.00 per minute fee directly to
your regular phone bill.  The first minute of your call is free.
This option is a good choice for those quick questions.

Our QuickStart support program is designed for users who need
telephone assistance getting started with their new software.
This program is also a great value if you think you may need to
make more than one or two calls to technical support.  QuickStart
gives you 30 days of unlimited telephone access to our technical
experts for $30 per person, per product family*.

PremiumCare Gold, our annual support plan, is a cost effective
solution if you frequently call technical support.  This plan
offers a full year of unlimited calls to technical support for
$149.95 per person, per product family*.

Extended plans are also available to organizations in need of
additional technical support services.  We offer a variety of
plans, ranging from toll-free priority telephone support to
extended hours and weekend support.  Please call customer
service at 503-690-8090 for more information, or to order any
one of our telephone support plans.

*Product Families

ANTI-VIRUS	Anti-Virus for DOS, Windows and OS/2

BACKUP		CP Backup for DOS, Windows and special
		manufacturer's bundles

MACINTOSH	MacTools, MacTools Power PC,  Safe & Sound and
		Anti-Virus for Macintosh

PC TOOLS	PC Tools Pro (DOS), PC Tools for Windows, E-Disk,
		Speed Tools, and File Manager

XTREE		XTree Gold, XTree for Windows and XTree Gold for
		Windows

Please note that support is no longer available for Copy II products
or for the Deluxe Option Board.  These products have been discontinued.
The most common support questions and answers for these products are
available via the automated fax retrieval service.  Order document
58000 for the Copy II document and 59000 for the Deluxe Option Board
document.
