                   SoftSolutions(R) 4.1 Update

                     DOCUMENTATION REVISIONS
                               for
        SoftSolutions Customer Support Services Appendix

        (C) 1995 Novell, Inc.  All Rights Reserved.  5/95
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This file was created as an ASCII text file.  Any portion of this
file may be reproduced for use by licensed users of SoftSolutions
4.1 for DOS or Windows.
_________________________________________________________________

This document provides the text for an appendix to the
SoftSolutions 4.0 for Windows or DOS References for updating to
SoftSolutions 4.1.

APPENDIX TEXT:

Novell GroupWare has a Customer Support system designed to offer
you fast, quality service in response to any questions you have
about Novell products.  If you need assistance beyond that
provided by the printed documentation, the online Help
information, and the electronic support described in this
section, contact a local GroupWare provider.  The following
resources and options are available to help you:

   * Novell Platinum and Gold Reseller
   * Novell Authorized Service Center (NASC)
   * Certified Novell Engineers (CNE)
   * Novell Premium Service
   * Novell Priority Service
   * Novell Classic Service
   * Electronic Support Services
   * Printed Documentation and Online Help

For additional information on these resources and options, call
our InfoShare fax service:  800-228-9960 or 801-429-3239.


REGISTRATION and ORDERS

It is important that you register your GroupWare software.
Registering your software also entitles you to receive update
notices and to order replacement media.  Refer to the Support
insert that accompanied your software for further details on
registration, support, and current telephone numbers.


RECOMMENDATIONS for TECHNICAL SERVICE

Your needs for technical assistance may require the expertise of
highly trained, technical specialists.  Since the networking
possibilities of GroupWare are so flexible, Novell, Inc.
encourages administrators to carefully evaluate various
configuration possibilities before committing to a complex
configuration.  To discuss specific implementation plans and to
meet ongoing maintenance, expansion, and troubleshooting needs,
Novell, Inc. recommends that you contact a GroupWare service
provider and/or you select one of the Novell annual support
programs.


PREPARING for the CUSTOMER SUPPORT CALL

You can save time and money if you prepare for your call to
Novell Customer Support.  Before you call,

   * Check the documentation and Electronic Support Services to
     make sure the information you need is not already available.

   * Check the product version numbers to ensure the products are
     all compatible with each other.

   * Write down any error messages you received, then check the
     cause of the problem and try an appropriate response.

   * Have your PIN (Personal Identification Number) or S/N
     (Serial Number) ready.

   * Have your credit card number ready if your Classic Service
     has been exhausted.

   * Call from a phone near you computer so you can access it
     while talking to the support engineer.


INTERNATIONAL SUPPORT

If you are outside the United States, Puerto Rico, the U.S.
Virgin Islands, or Canada, contact your local Novell Authorized
Service Center, Novell or WordPerfect affiliate, or authorized
reseller for information about product availability and technical
support.  See "Appendix C:  Novell International Sales Centers"
for the address and phone number of your local affiliate.
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