 
 
	  INSTALLING THE CUSTOMER SERVICE ACCESSORY DATABASES
 
  The Customer Service Accessory disks contain compressed Lotus Notes(R)
  databases that you can use with the Customer Service Application.  
  For information on installing and using the Customer Service
  Application, see the Lotus Notes Release Notes (README.NSF) and the
  Customer Service Application Guide (database title, CSERV - 
  Documentation; file name, CS_DOC.NSF).

  NOTE  Make sure to install the databases as described in the 
  remainder of this document rather than using commands like COPY 
  or XCOPY to copy them. If you copy the files by mistake, delete them 
  and install the databases as described in the following sections.

  
  ScreenCam Demo Database

  Windows users who install the ScreenCam(TM) software provided with 
  this release of Notes can use the database CSERV - ScreenCam Movies 
  (CS_DEMO.NSF) to view ScreenCam movies that demonstrate the Customer
  Service Application.  

  The decompression and installation process requires that the target 
  directory have approximately 12MB of available disk space. After 
  installation, the size of the ScreenCam database is approximately 
  8MB. 

  To decompress and install the ScreenCam demo database:

  1. Change to the drive and directory containing the Notes data files, 
     for example, C:\NOTES\DATA.
  2. Create a subdirectory for the ScreenCam database, for example,  
     C:\NOTES\DATA\SCDBASE. Change to the new directory.
  3. Insert Customer Service Accessory Disk 1 in the disk drive. These 
     instructions assume drive A is used.
  4. Type A:INSTALL and press ENTER. A menu appears. 
  5. Type 1. Decompression begins. Insert the remaining disks when prompted.
  6. After decompression is complete, you are prompted to insert
     Disk 1 again. Insert Disk 1 and press any key to complete 
     installation of the ScreenCam demo database.

  Users should choose File - Open Database to add CSERV - ScreenCam Movies 
  (CS_DEMO.NSF) to their Notes workspaces. For instructions on viewing 
  the ScreenCam movies, select or open the database and choose 
  Help - About CSERV - ScreenCam Movies. To view the movies, the
  ScreenCam software provided with this release of Notes must be installed 
  (but not necessarily running) on the Notes workstation.
  
  
  Phone Notes Databases

  If your site uses Phone Notes(TM), the databases CSERV - PhoneClient 
  Setup (CSSETUP.NSF) and CSERV - Phone Notes Application (CSAPPL.NSF) 
  let you integrate Phone Notes features with the Customer Service 
  Application. For information on using Phone Notes with the Customer 
  Service Application, see the Customer Service Application Guide 
  (CS_DOC.NSF).

  The decompression and installation process requires that the target 
  directory have approximately 4MB of available disk space. After 
  installation, the total size of the databases is approximately 
  2.5MB.

  To decompress and install the Phone Notes databases:

  1. Change to the drive and directory containing the Notes data files,
     for example C:\NOTES\DATA. 
  2. Create a subdirectory for the Phone Notes databases, for example 
     C:\NOTES\DATA\PNDBASES. Change to the new directory.
  3. Insert Customer Service Accessory Disk 1 in the disk drive.  
     These instructions assume drive A is used.
  4. Type A:INSTALL and press ENTER. A menu appears. 
  5. Type 2. Decompression begins. Insert the remaining disks when prompted.
  6. After decompression is complete, you are prompted to insert
     Disk 1 again. Insert Disk 1 and press any key to complete
     installation of the Phone Notes databases.

 Users should choose File - Open Database to add CSERV - PhoneClient Setup
 (CSSETUP.NSF) and CSERV - Phone Notes Application (CSAPPL.NSF) to their 
 Notes workspaces. 

 Phone Notes and ScreenCam are trademarks and Lotus Notes is a registered 
 trademark of Lotus Development Corporation.
