
 DEFECT REPORT FOR GUIDELINES
 ----------------------------

 Customers should use this form to report a suspected Guidelines DEFECT  
 to JBA support.

 Select the appropriate answers by placing an "X" in the space
 indicated, or replace the underlines with appropriate wording.


 CONTACT PERSON:      __________________________________
                  
 ORGANISATION:        __________________________________

 REGISTRATION NUMBER: __________________________________

 REPORT DATE:         __________

 PHONE NUMBER:   (___) ___-____ x____     Phone number where you can be 
 FAX NUMBER:     (___) ___-____ x____     contacted between 8-5, M-F.

 Note: Support will normally be handled electronically through       
       CompuServe mail.  JBA may contact you via telephone if it
       appears it will expedite resolution to the problem.

 Would you rather be contacted by phone?   Y _  N _


 Please provide as much information as possible on your problem. Feel 
 free to add additional space, or remove sections of the form that are 
 not relevant to your problem.


 ONE LINE DESCRIPTION OF THE GUIDELINES PROBLEM:
 ______________________________________________________________________

 DETAILED PROBLEM DESCRIPTION - If possible, provide a step-by-step 
 recreation scenario.  Also, please include any fixes or work arounds
 you may have already tried. This is the *most* important section for us,
 so please expand it to contain all details:
 ______________________________________________________________________
 ______________________________________________________________________
 ______________________________________________________________________
 ______________________________________________________________________
 ______________________________________________________________________

 Enter any error messages that occur: _________________________________
 ______________________________________________________________________


 Can you recreate the problem?                      Y _   N _
 Has the problem occurred on more than one system?  Y _   N _

 OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:   
 OS/2 Version........:  _______
 CSD Level...........:  _______
 Revision Level......:  _______

 NOTE - Use the SYSLEVEL command from the OS/2 window to determine
        CSD level.
        Use the VER /REV command from the DOS window to determine
        revision level.  

 HARDWARE CONFIGURATION (provide as much as possible):   
 Brand / model of PC.:  _______________________________________________
 Microprocessor 
   brand.............:  Intel _  Other (specify) ______________________        
   type..............:  386sx _  386dx _  486sx _  486dx _  
   speed.............:  __ MHz  
 Total RAM ..........:  __ MB   

 OS/2 is setup as....:  Boot Manager _  Dual Boot _  Stand-Alone _ 

 Disk drive (repeat this section for every physical disk drive)
   brand.............:  ________________________
   model #...........:  _____________
   type (interface)..:  IDE _  ESDI _  SCSI _  MFM _  RLL _  Unknown _
   total size........:  _____________
   partitions........:  _______________________________________________
                        _______________________________________________
                        (please include drive letter, size, and format)   

 Manufacturer and model # of 
   Disk controller...:  ______________________
   System BIOS.......:  ______________________
   Video adapter.....:  ______________________
   Display...........:  ______________________  

 Video Ram...........:  _____Kb
 Video Type..........:  EGA _  VGA _  SVGA _  XGA _  8514 _   
 Drive A: media size.:  3 1/2" _  5 1/4" _   
 Drive B: media size.:  3 1/2" _  5 1/4" _ 
 Other adapters......: ________________________________________________
                       ________________________________________________

 Is your PC connected to a network?  Y _  N _

 If yes, please provide details of your network set up if you feel it may
 be relevent.

 If a TRAP occurs and results in the 32 bit trap display similar to the
 following, enter any of the register values that you recorded:  

 TRAP ____        ERRCD= ____  ERACC= ____  ERLIM= ________          
 EAX= ________  EBX= ________  ECX= ________  EDX= ________          
 ESI= ________  EDI= ________  EBP= ________  FLG= ________          
 CS:EIP= ____ : ________  CSACC= ____  CSLIM= ________               
 SS:ESP= ____ : ________  SSACC= ____  SSLIM= ________               
 DS= ____  DSACC= ____  DSLIM= ________  CR0= ________               
 ES= ____  ESACC= ____  ESLIM= ________  CR2= ________               
 FS= ____  FSACC= ____  FSLIM= ________                              
 GS= ____  GSACC= ____  GSLIM= ________                              

 THE SYSTEM DETECTED AN INTERNAL PROCESSING                           
 ERROR AT LOCATION ## ____ : ________ - ____ : ________               
  _____ , ____                                                        
  ________                                     

 INTERNAL REVISION _ . ___  DATE: __/__/__   


 PRINTER - If this is a printer problem, please provide the following:   
 Printer Vendor: __________________   Model ....: ________________  
 Driver Name ..: __________________   Port Used : ________________  
 Printer is attached to: Local _    LAN Server _    Host _



 PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are
 ready to send this Problem Report, send the form via compuserve or
 Internet mail to ---

    Guidelines Support:    100316,3353

 or   100316.3353@compuserve.com   from the Internet.

