QW 4.0 README.TXT by Intuit Technical Support

TABLE OF CONTENTS    
I.   - **HELPFUL HINTS**
II.  - **INSTALLATION ERROR MESSAGES AND PROBLEMS**
	1.  Message "CAN'T DECOMPRESS QINST.EXE"
	2.  Message "NOT ENOUGH MEMORY TO INSTALL"
	3.  INSTALL STOPS BEFORE 100% COMPLETE
	4.  Message "STOP! SHARE VIOLATION ON DRIVE C:"
	5.  Message "CANNOT CREATE DIRECTORY"
	6.  KNOWN TSR CONFLICTS
	7.  WINDOWS DOES NOT RECOGNIZE QUICKEN AS BEING INSTALLED
	8.  Message "CANNOT START MORE THAN ONE COPY OF SPECIFIED 
		PROGRAM"
	9.  Message "SYSTEM FILE COMMDLG.DLL IN USE BY OTHER 
		APPLICATION"
	10. Message "DISK IS FULL" AS QUICKEN REINDEXES YOUR FILE
	11. Message "INSUFFICIENT MEMORY"
	12. INSTALLING ON OS/2 SYSTEMS
III. - **COMMUNICATION PROBLEMS USING ANY OF OUR ONLINE SERVICES
IV.  - **CONVERTING DATA FROM PREVIOUS VERSIONS**
V.   - **COMMON PRINTING PROBLEMS**
VI.  - **GENERAL PROTECTION FAULTS**

I. - Helpful Hints
******************************************************************
1.  To save addresses in memorized checks, go to the memorized 
	transaction list, highlight the transaction and click in 
	the lock column. 
2.  In Budgets, subcategories can be displayed by clicking on the 
	"+" next to the parent category.
3.  Small font size is recommended to avoid text display issues.
4.  The Account List can be printed by clicking on the All Types 
	tab, select File and Print List.
5.  The Transfer Form does not transfer to investment accounts.
6.  If you need to free up more hard drive space, you may delete 
	the files listed below without harming the program.
	A.Tutorials
		-The entire Tutorials directory can be deleted.
	B.Product Description Messages and Check Art files
	QP.WMF      QI.WMF      PQ.WMF      DLX.WMF      TT.WMF  
	ART1.WMF    ART2.WMF    ART3.WMF    ART4.WMF     ART5.WMF
	ART6.WMF    ART7.WMF       
	Deleting these files will not allow you to have scenic 
	backgrounds on the checks or to receive product 
	descriptions when attempting to activate a product you 
	do not own from the Add On menu.  If the above ART files
	are deleted, you must click on Options at the write check
	screen and take away the checkmark from Artwork on the 
	Check Entry screen. Otherwise, it won't display properly.
7.  If working under Windows NT, we recommend turning Auto 
	Completion off.  In the register, click Options, 
	QuickFill and uncheck Automatic Completion of Fields.
8.  If you are having display problems, we suggest contacting
	your video card manufacturer to see if an updated Windows
	video driver is available.

II. - INSTALLATION ERROR MESSAGES AND PROBLEMS 
******************************************************************
Note: Some common installation problems may be caused by 
insufficient memory (less than 4MB of RAM), hard disk space less 
than (8.5 MB), or conflicts with Terminate and Stay Resident 
programs (TSRs).  Resolving these situations before continuing 
will save time.

1. Message "CAN'T DECOMPRESS QINST.EXE" 
	SOLUTION 1.1
	a. Exit Quicken and Windows.
	b. Load Windows in standard mode by typing WIN/S at the 
	C:\> prompt.  If you have Windows for Workgroups 3.11,
	then type WIN /d:t.
	c. Reinstall. 
	
	SOLUTION 1.2 - If QINST.EXE still won't decompress, copy 
	all the files from the Quicken diskettes to a temporary 
	directory on the hard drive and run install from the 
	hard drive.

	SOLUTION 1.3 - There may not be enough space available on
	the drive where Windows is located.  There needs to be at
	least 2 MB available on the Windows drive.

2. Message "NOT ENOUGH MEMORY TO INSTALL"
	SOLUTION 2.1 
	a. Check the Task List by Pressing Ctrl-Esc and close all 
	Windows applications except Program Manager.
	b. Reinstall

	SOLUTION 1.2, 1.3 or 2.2
	Run CHKDSK on the QW 4.0 diskette. If errors are found, 
	call Intuit Technical Support.

3. INSTALL STOPS BEFORE 100% COMPLETE
	Try SOLUTION 2.1 or 1.1 above.
	or 
	SOLUTION 3.1
	a. Identify any TSRs or memory resident programs by 
	looking through your autoexec.bat file. 
	b. Insert the letters REM at the beginning of the line 
	that loads the program and save the file.
	c. Restart your computer and retry.
	or 
	SOLUTION 3.2
	a. Determine whether you are running Share.exe by checking
	your autoexec.bat file or consulting your network 
	administrator.
	b. Deactivate Share.exe temporarily by inserting the 
	letters REM at the beginning of the Share.exe line in the 
	AUTOEXEC.BAT file.
	c. Restart your computer and reinstall.
	d. After installing successfully remove the letters REM 
	from your autoexec.bat and restart your computer to reload
	Share.exe.
	
4. Message "STOP! SHARE VIOLATION ON DRIVE C:"
	Try SOLUTION 3.2, 3.1 or 
	SOLUTION 4.1- If you are running Norton Desktop's 
	Smartcan, insert the letters REM at the beginning of the 
	line that says C:\NDW\Smartcan.exe in your autoexec.bat 
	file.
	
5. Message "CANNOT CREATE DIRECTORY"
	POSSIBLE CAUSE: The root directory may contain more than 
	512 files.  This is the DOS limit for the Root directory.
	SOLUTION 5.1- Move some of the files from the root 
	directory to a subdirectory. 
	
	SOLUTION 5.2- Run CHKDSK to check for lost allocation 
	units. Quicken may be trying to install to a bad section 
	of your hard disk.
	
6. KNOWN CONFLICTS WITH MEMORY RESIDENT SOFTWARE WHILE 
	INSTALLING
	Terminate and Stay Resident Software can interfere with  
	Quicken for Windows installation.   Temporarily 
	deactivate these applications while installing Quicken 
	and reactivate them after Quicken has installed 
	successfully.
	
	VSAFE (MS DOS 6.X) Try unloading VSAFE by typing VSAFE /U;
	at the C:\> prompt or insert the letters REM at the 
	beginning of the VSAFE line in your autoexec.bat file.
	
	NAV  (Norton Anti-Virus) Insert the letters REM at the 
	beginning of the NAV line in your autoexec.bat file.
	
	It is generally recommended that anti-virus programs be
	disabled when Windows software is installed.

7. INSTALLATION IS 100% COMPLETE, YET WINDOWS DOES NOT 
	RECOGNIZE QUICKEN AS BEING INSTALLED
	POSSIBLE CAUSE:Low Memory situation
	SOLUTION 7.1- Exit Windows and reboot.  Windows will now 
	show a Quicken program group with the Quicken icon.
	
8. Message - "CANNOT START MORE THAN ONE COPY OF SPECIFIED 
	PROGRAM"
	POSSIBLE CAUSE-You may have Quicken in your Windows 
	Start-up program group.
	SOLUTION 8.1- Remove Quicken from your Windows Start-up 
	Program group.
	
	SOLUTION 8.2- Exit Windows, then restart Windows and 
	reinstall the program.

9.  Message -"SYSTEM FILE COMMDLG.DLL IN USE BY OTHER APPLICATION"
	POSSIBLE CAUSE: Lantastic Network 4.1 and the SHARE 
	command.
	Try SOLUTION 4.1or 3.2 above
	Also, do not click on the Install.EXE file from the File
	Manager.  Use File and Run from the desktop.

10. Message - "DISK IS FULL" AS QUICKEN REINDEXES THE FILE
	SOLUTION 10.1
	a. Exit Quicken and Windows.
	b. Load Windows in standard mode by typing Win/S at the 
	C:\> prompt.  NOTE: If you have Windows for Workgroups 
	3.11, then type WIN /d:t.
	c. Reload Quicken and the reindex should be successful.
	Note:The need to rebuild the index file can be created by 
	shutting off your computer while in Quicken or not exiting
	Quicken properly.
	
11. Message "INSUFFICIENT MEMORY"
	Try SOLUTION 2.1 or 2.2
	
12. INSTALLING ON OS/2 SYSTEMS
	Double click the OS/2 system folder then double click the 
	Command prompt folder.  Double click the WIN-OS/2 Full 
	Screen icon.  Follow normal installation procedures.  
	Quicken is now installed.  If missing the icon, then exit 
	WIN-OS/2 and double click on the folder where you want the
	Quicken 4 icon.  Double click the Drive C icon and then 
	double click the directory where Quicken 4 is installed.  
	At the icon view, click the right mouse button on the 
	QW.EXE icon and select Create Another.  Type Quicken 4 in 
	the New Name field and click on the folder where you want
	to place the icon.  Select OK and the Quicken icon will 
	appear.

III. - Communication Problems Using Any Of Our Online Services         
*****************************************************************
If you have Windows for Workgroups 3.11 and are having 
communication problems, it is possible that you need a replacement
serial.386 file from Microsoft.  This file can be downloaded from
their BBS.  Their BBS number is (206) 936-6735.  Download the file
called WG1001.EXE.  Exit Windows, then copy the new serial.386 
file to the Windows System directory.  It has been our experience
that this file fixes communication problems especially if you have
one of the faster computers.
	
IV. - CONVERTING DATA FILES FROM PREVIOUS QUICKEN VERSIONS
******************************************************************
Note: Quicken for Windows 4.0 will automatically convert data 
files from: Quicken for DOS Versions 3.0, 4.0, 5.0, 6.0, 7.0, 8.0 
and Windows Versions 1.0, 2.0 & 3.0.

If you are converting data from Quicken DOS Version 2, you will 
first need to run Quicken's "Copy and Update Utility". This disk 
can be obtained from Intuit's Customer Service Department. 
	
If you are converting data from Quicken DOS Version 1, you will 
need to run Quicken's "Conversion Utility" as well as the "Copy 
and Update Utility".  Both disks can be obtained from Intuit 
Customer Service at no charge.
	
V. - Troubleshooting Common Printing Problems
******************************************************************
1. If Quicken behaves as if you have printed successfully but 
nothing comes out of the printer, check the printer and the Print 
Manager for stalled print jobs.
2. Verify that the font is True Type or a printer resident font.
3. If the report header/page number is missing or compressed, then
select File, Printer Setup, Report/Graph Printer Setup and change
the left and right margins to .5".
4. If you experience problems with the drivers listed below, we 
recommend that you install these substitute drivers. If you are 
not sure how to install drivers in the Windows Control Panel, 
please consult your Windows Manual.  If you find that the 
substitute driver solves your printing problem, then contact your
printer manufacturer to see if they have the updated driver for
your printer.

Print Driver                    Substitute Driver
Canon BJ 130                    IBM Proprinter
Canon BJ 200                    Canon BJ 10e or IBM Proprinterx24
Citizen GSX-140                 Epson LQ-510 or IBM Proprinterx24
Citizen GSX-220/230             IBM Proprinter X24e
Epson Stylus 300/800            Epson LQ 870 or LQ 850
Panasonic KX-P1180              Epson FX-80 or FX-86e
Panasonic KX-P1624              Epson LQ-510
Panasonic KX-P1123/1124         Epson LQ-510
HP Deskjet 500c/550c            **See note below
	
After you've installed the substitute driver, choose Printer Setup
in Quicken to select the new driver.  Before printing, reset your 
printer by turning it off and on.
	
** If you experience problems printing from Quicken to an HP 
Deskjet 500c or 550c, check your driver version number:
	1. In Quicken, choose File, Printer Setup.
	2. Choose either Check or Report printer setup.
	3. Click Settings to see the driver name and version.
	4. If the driver version number in the lower right hand 
	corner is not Version 4.0 or later, call HP to receive an 
	updated driver.


VI. - General Protection Faults
******************************************************************
General Protection Faults, (GPFs) are messages that are generated 
by Windows.  Here are troubleshooting tips for the most common 
causes in Quicken:
	
1. Insufficient memory-insufficient system resources. 
	Press Ctrl-Esc to go to the Windows Task List.
	Exit all applications except for the Program Manager to 
	free memory and system resources used by other 
	applications.
	
2. Conflicts with Terminate and Stay Resident programs, (TSRs) and
	problems with certain Device Drivers.
	Check for potentially incompatible TSRs or Drivers in your
	autoexec.bat and config.sys files. You can test for 
	incompatibilities by "REMarking out"TSRs and Drivers and 
	restarting your computer. If this solves the problem, 
	restore the TSRs or Drivers one by one until the 
	incompatibility is found.  "REMarking out" means inserting
	the letters REM at the beginning of the line which loads 
	the TSR or Device Driver.
	IMPORTANT NOTE!
	** DO NOT REMARK LINES THAT WILL AFFECT HARD DISK 
	COMPRESSION, DISK PARTITIONING or EXTERNAL DRIVES ETC. ** 
	
	You can also try setting up a 'minimum' configuration by 
	renaming your existing autoexec and config to autoexec.old
	and config.old and creating new ones that look like this.
	CONFIG.SYS                      AUTOEXEC.BAT
	device=c:\windows\himem.sys     path=c:\dos;c:\windows
	files=40                        prompt $p$g
	buffers=30                      set temp=c:\
	stacks=9,256

3. Inconsistencies or damage to the program and/or data files.
	Damage to your data files can be caused by problems with 
	your hard disk. Hardware problems should be resolved 
	before data file problems can be solved permanently. 
	Problems with your hard disk:
	a. Type CHKDSK at the C:\> prompt to check for lost 
	allocation units or cross linked files. If any are found, 
	you may need to consult your hardware technician to 
	correct them before continuing.
	
	b. In Quicken, create a new file and perform the tasks 
	that generated the GPF. If you do not get a GPF, this may 
	indicate that the GPF was caused by a damaged data file.
	
	c. Run the Rebuild utility on the new copy of your file.  
	The Rebuild Utility can be found in your Quicken 
	subdirectory.  Instructions on how to run the Rebuild 
	Utility can be found in  Help under Rebuild and in the  
	REBUILD.TXT file in your Quicken program directory.
	
	d. In Quicken, click File, File Operations and Copy. Save 
	the copy of your data to a new name.  Load the new copy 
	and see if the GPF still occurs.  If it does not, Copy 
	File was probably able to repair the damage.

