1993 PERSONAL TAX EDGE for Windows README 

Welcome to 1993 PERSONAL TAX EDGE for Windows. In 
our effort to bring you the best product for your money, we
provide this README file to inform you of the program 
changes or additions that have occurred since your User's 
Guide was printed. Take a moment to browse through or print
a copy of this file for helpful information concerning
installation, technical support, electronic filing, and 
printing.

ERROR MESSAGE DURING INSTALLATION
"VSAFE (or CPAV) will prevent this installation. Please 
consult your README.TXT for instructions." If you received 
this error message during installation, the error was caused
by a conflict with the memory resident virus protection
programs CPAV (Central Point AntiVirus) or VSAFE, the virus
protection program that comes with DOS 6.0. 

Since PERSONAL TAX EDGE disks are write protected and
virus free, you should disable (remove from memory) your 
virus protection program before installing PERSONAL TAX EDGE.
To do this, follow the instructions in your virus program 
manual or do one of the following:

1.  Temporarily rename the AUTOEXEC.BAT, restart your
    computer, and install PERSONAL TAX EDGE. Rename the
    AUTOEXEC.BAT when the installation is complete.

2.  REMARK the lines from your CONFIG.SYS and AUTOEXEC.BAT 
    that are related to the virus program. Restart your 
    computer, and install PERSONAL TAX EDGE. Remove the 
    remark statements after installing PERSONAL TAX EDGE. 
    (See your DOS manual for instructions on the remark 
    command.)


EXTENDED TECHNICAL SUPPORT HOURS 
To help ensure that you receive assistance with
PERSONAL TAX EDGE when you need it, we're extending 
our Technical Support hours. 

Beginning on January 22, 1994, our weekend hours will
be extended. You can reach us from 9 a.m. -- 5 p.m. (CST)
on Saturdays and from Noon -- 6 p.m. on Sundays. The 
current technical support hours are from 7 a.m. -- Midnight,
Monday through Friday and from 9 a.m. -- 1 p.m. (CST)
Saturdays. The extended weekend hours will be available 
through April 15, 1994. Call (319) 395-7314 for PERSONAL 
TAX EDGE technical support. 

DISK REPLACEMENT
If you experience disk problems with your PERSONAL TAX
EDGE program, call Technical Support at (319) 395-7314 for 
a replacement. Within 30 days of purchase, we replace all
disks free. After that time, there will be a small charge
for replacement disks.

To check for a defective disk, use the DISKCOPY
command to copy the entire disk. DISKCOPY reports
any bad sectors. (See your DOS user's guide.) 

If you have a bad disk, you will usually receive
one of these messages:

    "General failure error reading drive..."
    "Sector not found..."
    "CRC error..."
    "Bad sector..."
    "Unrecoverable read error...," or
    "Address mark not found..."


ELECTRONIC FILING
With the electronic filing process, data from your
tax return is transmitted electronically rather
than sent via paper forms through the mail.
PERSONAL TAX EDGE contains a step-by-step procedure
to help you prepare an electronic return. You can access
the electronic filing option from the Return menu.

If you choose to file using this method, you will
send your data directly to Parsons Technology and
have the benefit of receiving acknowledgment that
the IRS received your return. You also have the option
of directly depositing a refund to your financial
institution. 

Electronic filing is available January 20, 1994, through
August 15, 1994, from Parsons Technology. Please note
that the starting date is different from the date listed in
your User's Guide. We will transmit electronic returns
to the IRS daily from January 20 through April 15, and
then weekly through August 15, 1994.

We have established a special customer support number to
specifically handle your electronic filing needs. If you 
cannot obtain the help you need from the online help 
system or your User's Guide, call 1-319-378-9672 to speak
to our Electronic Filing department. Customer support for
electronic filing is available Monday through Friday from
7 a.m. -- 6 p.m. On Saturday, the hours are from 8a.m. -- Noon
(CST). 



PRINTING PROBLEMS
If you experience problems printing tax forms, one of these
suggestions may provide the solution to your problem:

1. If you are using Adobe Type Manager, select the 
   "Print ATM fonts as graphics" option from the Adobe Type
   Manager Control Panel. If you continue to experience the
   problem, turn Adobe Type Manager off.

2. If you are using a Citizen 120D printer, install the
   Epson FX-85 printer driver (included with your Windows
   3.1 install disks), and then select it as the default
   printer. See your Windows User's Guide for instructions
   on installing a printer driver.

3. If you are using an HP series 4 LaserJet printer,
   choose Print Setup from the PERSONAL TAX EDGE File menu,
   and be sure the appropriate printer is highlighted. From 
   the Print Setup dialog, select Setup. Next, select 300 dpi
   as the Printer Resolution. Finally, execute the Options 
   button. In the Options dialog, select Raster as the 
   Graphics Mode and mark the "Print TrueType as Graphics" 
   check box. Then click on OK to close each dialog. If you 
   still experience the problem, install the HP LaserJet III
   driver and select it as the default printer.

4.  If you are using the IBM LaserPrinter 4029 PS39 driver
    provided by Windows or the IBM 4039 LaserPrinter PS
    driver provided by IBM, choose Print Setup from the
    PERSONAL TAX EDGE File menu. Click on Setup, then Options,
    and finally on Advanced. In the Advanced Options dialog, 
    mark the "Clear Memory per Page" check box. Click OK to 
    close the dialogs.

5.  Obtain and install the latest version of the printer
    driver for your printer and select it as the default.
    Consult your printer manufacturer for the latest printer
    driver information, and refer to your Windows User's 
    Guide for installation instructions.

