                                                                               
       If you need Technical Support, your call will be                        
       answered by a team of One-Write Plus professionals                      
       who know the software, and understand accounting and                    
       the small business environment.                                         
                                                                               
       As a One-Write Plus user, you are entitled to 30 days                   
       (starting from the date of your first call) of FREE                     
       technical support. Call 1-(603)-880-6200 between                        
       9 a.m. and 6 p.m.(EST) Monday - Friday, except                          
       Wednesdays when the hours are 11 a.m. to 6 p.m.                         
       (EST). Technical Support is closed on holidays.                         
                                                                               
       If you encounter a problem, before you call support,                    
       try finding a resolution by:                                            
                                                                               
        * Reading Help--Expert Help and Index Help provide                     
          examples and detailed explanations of options and                    
          procedures.                                                          
        * Check the User Manual--your manual outlines entry                    
          steps, options, and cautions.                                        
        * Check your software set up.                                          
        * Check hardware connections.                                          
                                                                               
       When you call for technical support, if at all                          
       possible, please be at your computer and have your                      
       User Manual handy. It is helpful to our support staff                   
       to also know the following information about your                       
       system:                                                                 
                                                                               
        * Computer make and model                                              
        * Free disk space                                                      
        * Available RAM                                                        
        * Version of DOS                                                       
        * Version of Windows (if applicable)                                   
        * Any memory-resident TSR programs you may have                        
          installed                                                            
                                                                               
       After your 30 days of free support expires, you may                     
       select one of the following options:                                    
                                                                               
       ONE-WRITE PLUS PREMIER PLANS                                            
                                                                               
      GOLD MEMBERSHIP--includes the following benefits, for                    
       only $199.95 per year:                                                  
                                                                               
                                             VALUE                             
       Unlimited Priority Toll-Free                                            
        Technical Support                         $120.00+                     
       FREE updates                                 19.95                      
       FREE annual One-Write Plus upgrade           49.95                      
       FREE payroll year-end upgrade/update         39.95                      
       FREE Payroll Tax Table Service               69.95                      
       Audio Cassette Training Tapes                49.95                      
       Discounts on other products and services   -------                      
                                                                               
                                   TOTAL VALUE    $349.75+                     
                                                                               
       SILVER MEMBERSHIP--includes the following benefits,                     
       for only $139.95 per year:                                              
                                                                               
                                            VALUE                              
       Unlimited Priority Toll-Free                                            
         Technical Support                        $120.00+                     
       FREE updates                                 19.95                      
       Discounts on annual One-Write Plus upgrades  20.00                      
       Audio Cassette Training Tapes                49.95                      
       Discounts on other products and services                                
                                                  -------                      
                                                                               
                                   TOTAL VALUE    $209.90+                     
                                                                               
       ALA CARTE/900# TECHNICAL SUPPORT                                        
                                                                               
       For those who prefer a "pay-as-you-go" plan, you may                    
       call the following numbers:                                             
                                                                               
       * 1-603-880-6200 and have your support billed                           
         directly to your credit card. The cost of this                        
         service is $20.00 for the first 15 minutes; then                      
         $1.50 per minute after that.                                          
                                                                               
       * 1-900-226-7770 and have your support charged                          
         directly to your phone bill. The cost of this                         
         service is $2.00 per minute (the first minute is                      
         free).                                                                
                                                                               
       Technical support hours are subject to change.                          
       We reserve the right to change hours, prices, and                       
       service policies.                                                       
                                                                               
