INTRODUCTION

This README file contains information you may need to get up and
running with 1-2-3 for DOS Release 3.4 and gives upgraders a quick
preview of the most important new printing features.  The file
includes the following sections:

I    "AUTOMATED SUPPORT PROGRAMS" Describes how to access Lotus's
      Automated Support Center.

II   "TROUBLESHOOTING" Offers solutions for problems you may
      encounter while installing, starting, or using 1-2-3 Release
      3.4.

III  "PRINTING INFORMATION" Explains how a new utility called BPrint
      changes background printing and tells you how to get the most
      out of your printer when using 1-2-3.

Note to Upgraders: It is not necessary to use the
terminate-and-stay-resident program PRIVATXM and the files on the
1-2-3 Release 3.1 & 3.1+ Modification Disk to run 1-2-3 Release 3.4.
PRIVATXM gave you more control over memory handling, and the files on
the Modification Disk improved keyboard performance on some IBM PCs.
These features have been built in to 1-2-3 Release 3.4.

Also, if you have upgraded to Release 3.4, you did not receive a
"Reference" manual.  All the new Release 3.4 features are described
in "What's New."


I    AUTOMATED SUPPORT PROGRAMS

Lotus provides technical assistance 24 hours a day, seven days a week
for all Lotus products and releases through the Lotus Automated
Support Center.  This Automated Support consists of the following
three free support services: Lotus Fax Support, Interactive Voice
Support, Automated Support Dial-In, and CompuServe.

IA. Lotus Fax Support

You can access hundreds of technical bulletins, product
specifications, and upgrade order instructions for Lotus products and
releases through Lotus Fax Support.  All you need is a touch-tone
phone and a fax machine.

In United States call: (617) 253-9150.
In Canada (Available in English and French) call: (416) 364-5667.

Select the product with which you want assistance.  Order a catalog
of available documents.  You'll be asked to enter your fax number. 
The documents will be immediately delivered to your fax machine.


IB. Interactive Voice Support

Interactive Voice Support provides immediate answers to the most
frequently asked questions about 1-2-3 for DOS, 1-2-3 for Windows,
Freelance for Windows, and LotusWorks 3.0.  All information is
available in a follow-up fax document.  All you need is a touch tone
phone.

In United States call: (617) 253-9150.  This service is not available
in Canada.

Select the product with which you want assistance.  Respond to the
audio prompts using the keys on your touch-tone phone.


IC. Automated Support Dial-In

Automated Support Dial-In offers you immediate access to the latest
technical support bulletins, product updates, worksheet templates,
and other valuable Lotus product information and enhancements.  With
Automated Support Dial-In you can access the same library of
technical information used by Lotus Customer Support representatives
via a PC and modem.

To access Automated Support Dial-In set your ANSI or VT-100 terminal
to: Data bits = 8, No Parity, Stop bits = 1

Supported Download protocols: Xmodem, Ymodem, Zmodem.

For Baud Rate:      In United States:        In Canada: 
                                      (Available in English only)
1200/2400           (617) 693-7000           (416) 364-4941 
9600                (617) 693-7001           (416) 364-4941


ID. CompuServe

From the Lotus Forums on CompuServe you can get answers to your
technical questions, exchange ideas with thousands of other users, or
get the latest product information and updates.  You can communicate
on-line with Lotus Technical Support and other users on the forum's
electronic message board.  From the product libraries you can browse
or download the latest product information and technical bulletins. 
You can also download the latest product updates, demonstration
programs, and application templates.

To reach the Lotus Forums on CompuServe type GO LOTUS at the menu
prompt.

Call the CompuServe 800 number to receive a free Introductory offer
that includes a CompuServe User ID and password good for one free
month of CompuServe's Basic Services and a $15 Usage Credit good
towards CompuServe's Extended Services that include the Lotus Forums
or for information about connect time charges.

Call (800) 524-3388, representative #226 in the U.S. and Canada.


II   TROUBLESHOOTING

This section describes some of the problems you may encounter while
installing, starting, or using 1-2-3 and lists possible solutions for
these problems.


IIA. Install Problems

Problem: You tried to start Install, and this error message appeared
on your screen: "There is not enough memory available to run Install.
Remove all memory-resident programs and start Install again."

Solution: You need a minimum of approximately 420KB of available
conventional memory to use Install.  To determine how much
conventional memory is currently available, use the DOS CHKDSK
command and check the number of "bytes free." Then follow the
instructions in Chapter 4 of "Getting Started" or "What's New" to
modify your CONFIG.SYS or AUTOEXEC.BAT files so that they do not
start (or allocate memory for) any unnecessary software programs when
you start your computer.  After you modify the files, reboot your
computer and try to start Install again.

Problem: You started Install, but cannot proceed past the first
Install screen.  (The system "hangs.")

Solution: This problem could arise for two reasons.  When you start
Install, the program searches for information about your hardware and
may "hang" if it encounters hardware it does not recognize.  To
disable the hardware detection process when you start Install, start
the program by entering the following command at the DOS prompt:

install -h

This problem can also occur when you have a
terminate-and-stay-resident program running.  Follow the instructions
in Chapter 4 of "Getting Started" or "What's New" to modify your
CONFIG.SYS or AUTOEXEC.BAT files so that they do not start (or
allocate memory for) any unnecessary software programs when you start
your computer.  After you modify the files, reboot your computer and
try to start Install again.


IIB. Problems Starting 1-2-3

This section lists error messages that may appear when you try to
start 1-2-3 and explains how to remedy each startup problem.  The
messages are listed in alphabetical order.


Message: "Cannot create swap file..."

Solution: This message appears if the 123SWAPPATH statement in your
AUTOEXEC.BAT file refers to a directory that does not exist or to a
network drive that you cannot write to.  Edit the 123SWAPPATH
statement to refer to an existing directory or a directory to which
you can write information.


Message: "Cannot use extended memory: HIMEM.SYS not version 2"

Solution: Your CONFIG.SYS file contains a reference (in the form
DEVICE=HIMEM.SYS) to a HIMEM.SYS file that is out of date.  Either
replace the file with an updated version or remove the device
statement from your CONFIG.SYS file.


Message: "Not enough disk space for swapping - required bytes:"

Solution: This message appears if you don't have enough space on your
hard disk to create a swap file.  Delete any unnecessary files,
beginning with the extra swap files 1-2-3 may have already created
(one for each failed attempt to start 1-2-3).  The swap files are in
the 1-2-3 program directory or, if your AUTOEXEC.BAT file includes a
123SWAPPATH statement, in the directory specified in that statement.
Swap file names have eight characters and no extension and look like
random sequences of letters and/or numbers.


Message: "Not enough memory to start 123"

Solution: The amount of memory you currently have available
(conventional plus extended) is not sufficient to start 1-2-3. 
Follow the instructions in Chapter 4 of "Getting Started" or "What's
New" to modify your CONFIG.SYS or AUTOEXEC.BAT files so that they do
not start (or allocate memory for) any unnecessary software programs
when you start your computer.


Message: "Requires DOS 3.0 or later"

Solution: To use 1-2-3 Release 3.4, you need to have DOS 3.0 or
higher. You must upgrade to a later version of DOS.


Message: "System software does not follow VCPI or DPMI
specifications."

Solution: You are using an expanded memory manager that does not
support the Virtual Control Program Interface (VCPI) or DOS Protected
Mode Interface (DPMI) protocol.  Either delete the reference to the
expanded memory manager in your CONFIG.SYS file or obtain an updated 
version of the memory manager software from your vendor. 


Message: "There is not enough memory available to run 1-2-3.  Remove
all memory-resident programs and start 1-2-3 again."

Solution: This message can appear because you have too many programs
in memory.  Follow the instructions in Chapter 4 of "Getting Started"
or "What's New" to modify your CONFIG.SYS or AUTOEXEC.BAT files so
that they do not start (or allocate memory for) any unnecessary
software programs when you start your computer.

This message can also appear when you start a program, exit to the
DOS prompt temporarily (leaving the program in memory), and then try
to start 1-2-3.  Return to the program from which you first exited,
end the program by removing it from memory, and then try to start
1-2-3 again.


Problem: In the few moments between the time you start 1-2-3 and the
worksheet appears, the 1-2-3 name and logo never appear; the screen
either remains blank or flickers.

Solution: 1-2-3 is attempting to display the 1-2-3 name and logo for
a graphics display, but you have a character-based display.  To
display the 1-2-3 name and logo for your character-based display,
start 1-2-3 as follows:

If you have a color monitor, make sure the DOS prompt appears on the
screen and then start 1-2-3 by typing 123 -c and pressing ENTER.

If you have a monochrome monitor, start 1-2-3 by typing 123 -m and
pressing ENTER.


IIC. Problems Using 1-2-3

Problem: The MEM indicator appears while you are using 1-2-3 with
Windows in 386 Enhanced mode.

Solution: First, make sure the program information file (PIF file)
you are using is 123R34.PIF, which Install transfers to your program
directory automatically when you install 1-2-3.  Use the default
settings of the 123R34.PIF file.  Then, add a SET 123MEMSIZE
statement to your AUTOEXEC.BAT file to make more Windows virtual
memory available for 1-2-3.  For more information on the SET
123MEMSIZE statement, see Appendix D of the "Reference."


Problem: You tried to retrieve a worksheet that you have been able to
use in previous versions of 1-2-3 Release 3, and 1-2-3 displays the
message "Memory full."

Solution: Add the SET 123SWAPSIZE or SET 123VIRTSIZE statement to
your AUTOEXEC.BAT file (or modify an existing 123SWAPSIZE or
123VIRTSIZE statement) to increase the size of the swap file so that
you can work with larger worksheets.  For more information, see
Appendix D of the "Reference."

NOTE: The "Reference" indicates you can use SET 123VIRTSIZE to
increase the size of virtual memory to a maximum of 32MB.  The
"Reference" is in error; the maximum size of virtual memory is 64MB. 
(1-2-3 can address a total of 64MB of virtual memory, which consists
of conventional, expanded, and extended memory, plus the swap file,
if one exists.)


Problem: 1-2-3 does not recognize all the RAM in your computer.

Solution: Try either of the following statements:

1. Use the SET 123VIRTSIZE=X statement, where X is the amount of
virtual memory you want 1-2-3 to use. For example, SET
123VIRTSIZE=10000 will cause 1-2-3 to use as a minimum 10MB of
virtual space.  If your computer has more than 10MB of RAM, 1-2-3
will use the amount of RAM you have.

2. Use the SET DOS16M=:XM statement, where X is the amount of RAM you
want 1-2-3 to use in megabytes. For example, SET DOS16M=:10M will
cause 1-2-3 to use 10MB of system RAM.


Problem: All formulas in a worksheet have a value of 0.

Solution: This problem occurs when you have a faulty math coprocessor
(a piece of hardware that performs calculations).  To bypass the math
coprocessor and use 1-2-3's software floating-point driver to perform
calculations instead, start 1-2-3 by typing 123 -s and pressing
ENTER.


Problem: You are using 1-2-3 on a network and the performance is very
slow.

Solution: 1-2-3 may be using a swap file on the network drive.  Add
the SET 123SWAPPATH statement to your AUTOEXEC.BAT file to create a
swap file in a directory on your hard disk (a "local" swap file) and
therefore improve performance.  For more information on the SET
123SWAPPATH statement, see Appendix D of the "Reference."


Problem: You are experiencing some difficulty using a DataLens driver
from another vendor.

Solution: You may need to add a SET 123SYSTEM statement to your
AUTOEXEC.BAT file.  This sets the amount of Conventional memory
available to the DataLens driver while you are in 1-2-3.  This
variable can be between 18 and 256.  For example, the statement SET
123SYSTEM=50 leaves 50KB of conventional memory available to your
DataLens driver.  Contact your DataLens driver vendor for more
information on this setting.


Problem: You are attempting to use the DataLens driver for dBASE
tables to create an external table. When you enter the table name,
the error message: "Invalid name for file or table" is displayed.

Solution: Table names can be a maximum of eight characters. If you
include the extension .DBF when you create a table name, the
extension is considered part of the eight character limit. When you
specify a name for the table, do not include the .DBF extension. The
program will automatically append the extension to the table name.


Problem: You received this error message: "General Protection Fault"

Solution: This error may appear for a number of reasons.  The most
common reason is that a terminate-and-stay-resident program may not
be compatible with 1-2-3.  Follow the instructions in Chapter 4 of
"Getting Started" or "What's New" to modify your CONFIG.SYS or
AUTOEXEC.BAT files so that they do not start (or allocate memory for)
any software program that is not absolutely necessary for the
functioning of your computer.  Then, restart your computer and 1-2-3.
To determine which of the CONFIG.SYS or AUTOEXEC.BAT statements you
removed was interfering with 1-2-3, restore the statements to the
file(s) one at a time and restart the computer and 1-2-3 each time.


Problem: How can I, as the network administrator, find the
directories that the Count utility searches to find the licence
directory?

Solution:  The Trace file logs all the network drives the Count
utility searched for \LOTSHARE and what the access privileges
settings had been set for each of the drives on which it found
\LOTSHARE.  The name for the TRACE file is COUNT.TRC.  The command
syntax to create a TRACE file is as follows:

count -t


III. PRINTING INFORMATION

This section includes information on printing in the background,
creating sample printouts, responding to print error messages,
printing PostScript files on a network, and choosing a printer in
Install.


IIIA. Printing in the Background

Previous versions of 1-2-3 Release 3 had background printing built
in. To speed up printing on a network, this function was removed from
1-2-3 Release 3.4.  To print in the background in 1-2-3 Release 3.4,
you use a separate utility called BPrint and a new command, /Print
Background.

Because BPrint is a separate utility, you now have more control over
background printing.  If you want to print in the background on your
local printer, you load BPrint into memory before you start 1-2-3 and
then use /Print Background.  If you do not want to print in the
background, use /Print Printer.  It is no longer necessary to use the
startup command 123 -q#.  For more information on BPrint, see
Appendix F of the "Reference." If you have upgraded to Release 3.4
and do not have a Release 3.4 "Reference," see the book "What's New."

Note: Page 554 of the "Reference" is in error when it suggests that
you can use BPrint under Windows.

IIIB. Creating Sample Printouts

In previous versions of Release 3, the command /Print Printer Sample
created a sample printout that showed how each print option on the
/Print menu affected your printer and its output.  /Print Printer
Sample has been removed from Release 3.4 to improve performance.  To
create a sample printout in Release 3.4, you use a worksheet file
called PSAMPLE.WK3.  This file is available through the Lotus
Bulletin Board Service (BBS) and Compuserve.  For information on
connecting to the Lotus BBS, see the Lotus Customer Assurance Plan in
your 1-2-3 package.  PSAMPLE.WK3 is available to Compuserve customers
through the Lotus Forum.


IIIC. Responding to the "Printer Error" Error Message

Problem: Your printer is connected to parallel printer port 1 -- that
is, /Worksheet Global Default Printer Interface is set to 1 (Parallel
1) -- and you receive the error message "Printer Error -- Press HELP
(F1)" when printing.

Solution: Select /Worksheet Global Default Printer Interface 5
(Output Device LPT1), and then try printing the worksheet again.  You
can specify Output Device LPT1 whether or not you are printing on a
network.


IIID. Printing PostScript Files on a Shared Printer

You may want to print two or more PostScript files on a shared
printer, (for example on a network), during a single 1-2-3 work
session.  If you are unable to queue the print jobs sequentially,
(for example, you submit a print job, other users submit print jobs,
and then you submit a second print job), you may encounter
difficulties printing the second PostScript file and all subsequent
PostScript files.  To ensure that any PostScript print job following
the first PostScript print job prints correctly on a shared printer,
use /Print Encoded to create an encoded file.  Then use the DOS
command COPY to print the file on the shared printer.  For example,
the command COPY C:\123R34\BUDGET.ENC /B LPT1 prints the file
BUDGET.ENC in directory 123R34 to device LPT1.


IIIE. Choosing a Printer in Install

The following is a list of the printers supported in 1-2-3 Release
3.4. Install displays an abbreviated version of this list when it
asks you to identify the printer you want to use with 1-2-3. If the
name of your printer does not appear on the following list, consult
your printer documentation or your vendor for the names of other
printers your printer can emulate. Your printer documentation may
contain a list of printers that behave the same way your printer
does. Then, specify the name of one of those printers in Install. 
You may also need to change your printer's switches to configure your
printer to emulate another printer. Consult your printer
documentation for more information.

 Apple LaserWriter
 Apple LaserWriter Plus
 Canon BJ10e/10ex
 Canon BJ-200
 Canon BJ-300/330
 Canon BJC-800 Color
 Canon LBP (Series)
 Citizen GX Series
 Citizen GSX Series
 Citizen PN48
 Epson FX, MX, JX, or EX Series
 Epson LQ Series
 Epson LQ-ESC/P 2 Series
 HP DeskJet
 HP DeskJet+, 500
 HP DeskJet 500C/550C
 HP DeskJet Portable
 HP ColorPro 7440A Plotter
 HP 7475A Plotter
 HP 7550A Plotter manual feed
 HP 7550A Plotter auto feed
 HP LaserJet
 HP LaserJet+, 500+
 HP LaserJet+, 500+ added mem
 HP LaserJet Series II
 HP LaserJet Series II added mem
 HP LaserJet IIP
 HP LaserJet IIP added mem
 HP LaserJet III Series
 HP LaserJet III Series addl mem
 HP LaserJet IIISi
 HP LaserJet 4
 HP PaintJet
 HP PaintJet XL
 HP PaintJet XL300
 HP ThinkJet
 IBM Graphics Printer
 IBM Proprinter
 IBM Proprinter II,XL
 IBM Proprinter X24/XL24
 IBM PS/1,PS/1+
 IBM Quickwriter
 IBM Quietwriter I
 IBM Quietwriter II
 IBM Quietwriter III
 IBM PPDS 2380 Series
 IBM PPDS 2390 Series
 IBM 4070 IJ
 IBM ExecJet 4072
 IBM 4019 LaserPrinter Series
 IBM 4029 LaserPrinter Series
 IBM 4226
 IBM 5183 Portable
 NEC Pinwriter Series
 Okidata ML 84, 92/93
 Okidata ML 192/193
 Okidata ML 290I Series
 Okidata ML 292 and 293
 Okidata ML 320 and 321
 Okidata ML 380, 390/391/393
 Okidata OL-400
 Panasonic KX-P 9 Pin Series
 Panasonic KX-P 24 Pin Series
 PostScript (Level 1)
 PostScript Level 2
 PostScript EPSF
 Star NX-1000 Series
 Star XR Series
 Star NX & XB Series
 Texas Instruments TI 800 Series
 Toshiba P351 Series
 Xerox 4045

Reading and Printing the README File

The README file is a text file which provides troubleshooting and
printer information.  To read the file, enter the following command
at the DOS prompt in the 1-2-3 directory:

type readme.prn | more

If you have completed the 1-2-3 Install program, you can use the
BPrint utility to print the README file.  To start the BPrint
utility, enter the command bprint at the DOS prompt in the 1-2-3
directory before starting 1-2-3.  To print the README file, enter the
following command at the DOS prompt in the 1-2-3 directory:

bprint readme.prn

If you have not completed the 1-2-3 Install program, you can use the
DOS COPY command to print the README file on your local parallel
printer.  To print the README file, enter the following command at
the DOS prompt in the 1-2-3 directory:

copy readme.prn prn

