BaanFrontOffice 2000 v4.1 (26x5)


BaanFrontOffice 4.1 contains the new BaanMarketing and BaanPricer products, as well as the new 4.1 versions of BaanConfiguration, BaanProposal, and BaanSales. BaanFrontOffice also contains several performance improvements over previous BaanFrontOffice releases. The sections below detail what is new for each of the components of BaanFrontOffice 4.1.

It is important to note that this release is available for the English locale only. Locale switching from the BaanFrontOffice toolbar is not available in this release.

Throughout BaanFrontOffice 4.1, required fields are now indicated with a yellow background instead of with a blue dot. For information on the BaanFrontOffice user interface and how you can customize it, refer to the BaanFrontOffice Getting Started Guide. 

BaanMarketing
BaanMarketing, a full-featured marketing automation system, has been added to the suite of BaanFrontOffice products. BaanMarketing is fully integrated with BaanSales and provides the capability to manage, execute, and analyze marketing campaigns. Maintenance of related event information is also possible. Scripting functionality is available to aid in prospect interactions. Promising prospects identified in BaanMarketing may be passed to BaanSales as opportunities. Integration with BaanCustomerInteraction enables automated dialing of outbound calls to prospects, as well as inbound call queue management.

BaanMarketing may be installed for a manager, with all modules included, or for a user with only the Prospect module and a few selected pages from other modules.

BaanMarketing Manager includes the Campaigns, Events, List Manager, Scripts, and Prospects modules. The Campaigns module is used to define campaign data, such as objectives and time frames, as well as to define the type and sequence of associated programs for the campaign. The Events module is used to define event data, such as time frame and associated sessions, as well as to perform actual event registration activities for prospects or contacts. The List Manger module is used to maintain the prospect lists for campaigns. Prospects may be derived from existing companies or imported suspects. It is possible to move prospects from one campaign to another or between programs of the same campaign, as well as to export or delete prospects from a campaign. A time zone assignment function is also provided. The Scripts module is used to set up and define script data, such as questions, possible answers, and related scores and actions. 

BaanMarketing includes the Prospects module for both the Manager and user option. This module is used to maintain prospect information, including the disposition of interactions, product interest, fulfillments sent, and so on. Scripts may be run to guide the user in conversations with the prospect, and depending on the script definition, may guide the user to various prospect pages to record information during the course of the script execution. 


BaanSales
BaanSales has been enhanced to include visibility of certain BaanMarketing data, as well as to provide additional information for some existing features. For example, probabilities are now specified for funnel phases and used as defaults for opportunities and forecasts. Also, Districts may be associated with Sales Teams (Employee Groups) and Sales Territories to better maintain the hierarchy of the organization and its customers. Fields have been added to several pages, including Contact and Opportunity Details, to provide additional useful information in these important areas. 

BaanSales has a completely new and redesigned worksheet. This new worksheet supports hierarchical folder structures and supports configurations from BaanConfiguration in multiple levels. The new BaanPricer component is fully embedded in the new worksheet.

Additional filters have been included for Custom Searches throughout the application. This includes the ability to search for some detail values for an entity, such as being able to search for opportunities interested in a particular product or to search for fulfillments for a particular kit.

The Opportunity Dispositions of "Done" and "Dead" have been changed to "Won" and "Lost". In addition, a new disposition of "No Sale" has been added for use with opportunities that have decided not to purchase anything (as opposed to a Lost disposition where the deal was lost to a competitor).

When a worksheet is changed to Won or Lost, the user will now have the option to automatically update the corresponding opportunity as Won or Lost as well.

When BaanMarketing is installed with BaanCustomerInteraction, users will be able to directly dial appropriate company and contact phone numbers from BaanSales pages.


BaanFrontOffice Administration
New and improved product administration capabilities in the administrative component of BaanFrontOffice are now fully integrated with BaanPricer, BaanConfiguration, and BaanProposal. BaanMarketing tables are now included in BaanAdmin. 

When BaanFrontOffice Administration is installed, a tool for reassigning territories, sales teams, and major accounts is also installed. The administrator can run this tool from the Start menu by selecting Programs, then selecting BaanTerritoryManager from the BaanFrontOffice group. This functionality is only available when attached to a server database, not when detached.


BaanPricer
The new BaanPricer component introduces model-based pricing, allowing system administrators to express pricing concepts in pricing terms. BaanPricer is the shared pricing component for all BaanFrontOffice components, and works through a rules-based, high-performing, pricing engine.


BaanConfiguration
BaanConfiguration is now fully integrated under the BaanFrontOffice navigation framework in the Internet Explorer browser. It uses the common BaanFrontOffice database for storage of configuration and product data. The BaanConfiguration Modeler facilitates advanced features for electronic and automatic publishing of products based on configuration models, as well as import facilities from the shared database.


BaanProposal
BaanProposal is now fully integrated under the BaanFrontOffice navigation framework in the Internet Explorer browser, and like BaanConfiguration, it now also uses the common database for storing of available proposal elements and generated proposal documents. BaanProposal is completely integrated with product information from the database that can be viewed in BaanConfiguration and marked to be included in BaanProposal.

 

BaanDataAnalyzer
BaanDataAnalyzer is no longer a separate installation. BaanDataAnalyzer report capabilities are installed automatically to correspond with the BaanFrontOffice modules you install. 
For BaanFrontOffice 4.1, there are three new BaanDataAnalyzer report workbooks created for BaanMarketing:

·	Campaign Cost Management - Includes the Campaign Cost Metrics Report and the Cost Metrics by Campaign. The Campaign Cost Metrics Report displays both target and actual numbers for revenue, cost, and prospect count of a specific campaign. The Cost Metrics by Campaign Report displays target and actual cost information for all campaigns included in the selection.

·	Prospect Disposition - Includes the Campaign Prospect Disposition Report, the Campaign Results Report, and the Campaign Program Summary Report. The Campaign Prospect Disposition displays the current disposition for prospects within the selection range, along with related company, contact, and campaign information. The Campaign Results Report displays the quantity of prospects currently associated with each disposition type for campaigns within the selection range. The Campaign Program Summary Report displays the quantity of prospects currently associated with each program of the specified campaign.

·	Script Results - Includes the Script Question Results Report and Script Answer Distribution Chart. The Script Question Results Report displays the summary of answers received for a specified script question, with the option to single out a particular campaign and/or script. The Script Answer Distribution Chart displays a graphical representation of the answers received.

BaanCustomerInteraction
BaanCustomerInteraction is a total customer interaction management solution. It manages the customer contacts via telephone, e-mail, web and fax. BaanCustomerInteraction combines the multimedia interaction into a single queue for prioritization. BaanCustomerInteraction automates the call/interaction center process, thus reducing the time required by agents and managers to effectively respond to customers. It also facilitates real time resource allocation to quickly react to changing conditions. This leads to greater customer satisfaction, higher productivity and increased sales.

BaanCustomerInteraction is tightly integrated with BaanFrontOffice to provide customer interaction management features. The integration helps automate call-handling processes for BaanFrontOffice users. It automates the task of identifying the type of call and routes the call to the appropriate agents by using the routing configuration defined in BaanFrontOffice modules. Automatically identifying the callers and intelligently routing the interactions to appropriate agents/teams is the hallmark of the integrated system. When the call/interaction center agents takes the call, the system automatically brings up the appropriate BaanFrontOffice pages for the agents and populates them with relevant information.

BaanCustomerInteraction consists of three CD-ROMs: 
·	BaanCustomerInteraction - Includes the BaanCustomerInteraction application and installation program.
·	BaanCustomerInteraction Documentation - Includes the product documentation.
BaanCustomerInteraction Integration for BaanFrontOffice - Includes the Integration Toolkit. The Integration Toolkit serves as a foundation for the integration of BaanCustomerInteraction and BaanFrontOffice. It provides pre-packaged functionality for the most common integration points. The Integration Toolkit includes various software components developed for the integration such as voice and e-mail interaction flows, modules to assemble flows, interaction flow specific voice files, set-up utilities, and an Integration Guide.


Installation Info:
Run BFOInstall4-1.exe and enter 87654321 as serial and licence #, Don't enter a company name.

Enjoy

