------------------------------------------------------------------------
Seagate Backup Exec Desktop 98, Version 3.0a (Retail)
  

Copyright 1998 Seagate Software, Inc. All Rights Reserved.
------------------------------------------------------------------------

This README.TXT file provides late-breaking information that
supplements the Seagate Backup Exec Desktop 98 user's manual and on-line help.
If information in the user's manual or help file conflicts with
information presented here, the information in this README.TXT file
should be considered correct and the most recent.

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How to use this document
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To view README.TXT on your screen in Notepad, maximize the
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To print README.TXT, open it in Notepad, WordPad, or another word
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The following subjects are discussed:
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     1. Installing Seagate Backup Exec Desktop 98
     2. Uninstalling Seagate Backup Exec Desktop 98
     3. Multiple SCSI Device Setups
     4. Travan Drive Detection
     5. Backing Up with the Windows 32-bit NetWare Client
     6. Mouse Drivers Interfering with Right-click Functionality
     7. Media Error Occurring with a WangDat3400 DX Drive
     8. Registry Item Appears in Device View Selection Tree
     9. Error Occurring with a PPT Device
    10. Power Management Conflicts
    11. SCSI Controller
    12. Delay After Media Format, Media Initialize, or Canceled Backup
    13. Reading QIC-80 Backup Sets
    14. Tape Capacity
    15. Known Incompatibilities
    16. Archive Bit
    17. Possible Delays with Device View
    18. Possible Problems with IDE Chipsets
    19. Restoring Registry and Bindery Files
    20. Backing Up the Windows 9x Registry
    21. Tape Is Formatted, But Not Readable Error Message
    22. Problems with Printer Connections
    23. Problems When Hewlett-Packard Printers Are Connected to
        Parallel Port Tape Drives
    24. Determining the Status of Scheduled Backups
    25. Backing up to Compressed Media for Windows 9x
    26. CD-R Overwrite
    27. Scheduler Conflicts
    28. Registry Restore Defaults
    29. Winfax8 Incompatibility
    30. Emergency Recovery on FAT32 or DBCS systems
    31. Restores Requiring Multiple Media
    32. Backing up files with "X" attribute
    33. Scheduler Log File

   1.  Installing Seagate Backup Exec Desktop 98
------------------------------------------------------------------------
Run the "setup" utility in the folder containing the compressed
files. This utility will launch InstallSHIELD® which will take
you through the process of creating folders and uncompressing the
files that comprise Seagate Backup Exec Desktop 98.


   2.  Uninstalling Seagate Backup Exec Desktop 98
------------------------------------------------------------------------
To uninstall Seagate Backup Exec Desktop 98, follow these steps:

1. Ensure that Seagate Backup Exec Desktop 98 is not running.
2. Close all folders.
3. Go to Start menu -> Settings -> Control Panel, click Control Panel
4. Double click on "Add/Remove Programs" icon.
5. Select "Backup Exec" from the list of programs.
6. Click on the "Add/Remove" button to uninstall, confirm by clicking
   the "Yes" button.
7. If the system asks to remove any shared files, please answer "no",
   as these files are possibly needed by another application.

Note: The uninstall feature only deletes files installed by
Seagate Backup Exec Desktop 98, not files created by the program such
as the catalog file.


   3.  Multiple SCSI Device Setups
------------------------------------------------------------------------
If you are receiving an error indicating that the controller is
not responding and you have more than one device on your SCSI chain,
make sure the Enable Disconnect option in the Adaptec BIOS setup is
set to Yes (On).

If this option is off, the Windows miniport driver causes a SCSI bus
reset when your hard drive or CD-ROM is idle for more than 10 seconds.
The reset causes the backup device's current operation to abort.

To set the Enable Disconnect option:

1. Enter your SCSI controller's BIOS. For example, press and hold
   the CRTL-A keys (for Adaptec controllers) during the computer's
   boot sequence.
2. Switch ENABLE DISCONNECTION to YES (ON). Sometimes this option
   displays as Disconnect/Reconnect. Refer to your hardware manual
   for more information on this option.


   4.  Travan Drive Detection
------------------------------------------------------------------------
Travan drives are detected and appear in the program as the drive
type they are based on. For example, a Tr-3 is presented as a
QIC-3020, a Tr-2 is presented as a QIC-3010, and a Tr-1 is presented
as a QIC-80.


   5.  Backing Up with the Windows 32-bit NetWare Client
------------------------------------------------------------------------
If you are backing up using the default Windows 32-bit NetWare client,
the shareable attribute on NetWare 3.11-3.12 servers will be set
to OFF. Using the Windows 32-bit NetWare client, this attribute
is set correctly.


   6.  Mouse Drivers Interfering with Right-click Functionality
------------------------------------------------------------------------
Some mouse drivers, for example MS Intellipoint drivers, interfere
with right-click functionality. If a context menu does not appear
when you right-click a file, try holding the Shift key and pressing
F10 or, try double-right clicking on a file to bring up the context
menu. If the context menu still does not appear, you may want to
uninstall the mouse software.


   7.  Media Error Occurring with a WangDat3400 DX Drive
------------------------------------------------------------------------
If you are using a WangDat3400 DX drive and you receive a media error,
reboot your computer and use a new tape. If you receive a media error
with the new tape, contact your hardware vendor for a newer version
of your firmware.


   8.  Registry Item Appears in Device View Selection Tree
------------------------------------------------------------------------
If you are restoring a SCSI set that contains a backup of the Registry
from a previous version of your backup software, the registry item
appears in the selection panes. Check the registry item to restore
the Registry.

CAUTION: Restoring the Registry may cause serious problems if your
hardware configuration has changed since you last backed up the Registry.


   9.  Error Occurring with a PPT Device
------------------------------------------------------------------------
If you are using a PPT device and you receive an error indicating a
corrupt file set directory, try changing the port delay settings for
your PPT device.

To change the port delay settings:

1.  Right-click the My Computer icon and select Properties.
2.  Click the Device Manager tab in the System Properties window.
3.  Select your PPT device, then click Properties.
4.  Click the Settings tab, change the Port delay entry in increments
    of 10 with a maximum setting of 30. After each change in setting,
    close and then reopen your backup software to see if the problem
    has been resolved. For example, change the Port delay to 10, then
    click OK. Next, close and then reopen your backup software to see
    if the problem is resolved. If the problem persists, try changing
    the Port delay to 20.


  10.  Power Management Conflicts
------------------------------------------------------------------------
Computer systems having power management features may conflict with
the backup program. If the computer system activates its power
saving mode during a backup or any other tape operation, you may
experience any of the following symptoms:

1. The video screen may turn black and you won't be able to return
   the system to normal operation.
2. The tape drive may continually run or "shoeshine".
3. The keyboard may be active, but the monitor will not.

If you experience any of these problems, reboot the system, turn all
power management features OFF (use AC power with laptops), and start
the tape operation again.


  11.  SCSI Controller
------------------------------------------------------------------------
If you experience sluggish performance with your SCSI controller,
contact the hardware manufacturer for the latest mini-port driver.
Please make sure you have the most recent versions of these drivers
installed.


  12.  Delay After Media Format, Media Initialize, or Canceled Backup
------------------------------------------------------------------------
A delay of a few seconds to several minutes may result after canceling
a format or initialize operation. Delays may also occur after you cancel
a backup job. Hard disk activity will occur while information is removed
from the catalog. Longer delays occur if the medium contains a large
number of files.


  13.  Reading QIC-80 Backup Sets
------------------------------------------------------------------------
Seagate Backup Exec Desktop 98 is unable to read data that spans from a
QIC-80 WIDE tape to a normal width QIC-80 tape if the data was
originally written using Version 1.0.

This is not a problem if the tapes were written with Version 1.1
or later.


  14.  Tape Capacity
------------------------------------------------------------------------
Remaining tape capacity is not indicated for all tape drives.
This function is hardware dependent.


  15.  Known Incompatibilities
------------------------------------------------------------------------
The following incompatibilities exist between Seagate Backup Exec Desktop 98
and other programs:

1. Installing Seagate Backup Exec Desktop 98 onto a disk drive
   that has been compressed with Stacker95 may cause the system
   to lock up. The program should not be installed on hard drives
   using this compression.


  16.  Archive Bit
------------------------------------------------------------------------
The archive bit on a file is reset immediately after it is backed up.
If the user cancels a backup operation in mid-progress, the archive
bits for some files will be reset even though they are not backed up.
If a backup is canceled, it is recommended that a full backup be
performed immediately to guarantee that all files are safely stored.


  17.  Possible Delays with Device View
------------------------------------------------------------------------
Using "Device View" on a high capacity cartridge may take up to 30 minutes.


  18.  Possible Problems with IDE Chipsets
------------------------------------------------------------------------
On some PC's, the Windows operating system software is unable to
properly recognize and configure the IDE chipset, which controls the
IDE hard disk, CD-ROM, and IDE tape drive. Windows will force all
accesses to IDE devices to occur sequentially, sometimes referred to
as serialized access. Serialized access implies each IDE operation must
complete before the next access can begin. Normally the delays caused
by sequential operation are not apparent to the customer because hard
drive and CD-ROM accesses complete quickly. However, when using an IDE
tape backup device, certain tape operations, such as retension, will
require longer periods of time to complete and will cause a noticeable
delay in accessing other IDE devices while the tape operation completes.
The backup software appears to be hung, but it's not. The system is just
waiting for the IDE tape operation to complete. One way to reduce the
delays when using an IDE tape backup device is to use a third party IDE
controller card. An Acculogic IDE controller card is available for
purchase from Seagate Express at 1-800-531-0968.


  19.  Restoring Registry and Bindery Files
------------------------------------------------------------------------
Seagate Backup Exec Desktop 98  cannot restore NetWare Bindery or Registry Files from
backup sets created by Seagate Backup for Windows Version 5.x.
All other files in a Version 5.x backup set will restore correctly.


  20.  Backing Up the Windows 9x Registry
------------------------------------------------------------------------
The Backup Registry option may cause some systems to lock up. This may
be caused by a non-standard key in the Registry.

To manually backup the Registry:

1. Deselect the Registry option in your backup job definition.
2. Select the following files in the Windows directory: USER.DAT,
   SYSTEM.DAT, USER.DA0 and SYSTEM.DA0.
3. Run the backup.

Once these four files are restored, they can be used to rebuild the
Registry. Refer to the Windows 9x Registry Editor Help for additional
information.


  21.  Tape Is Formatted, But Not Readable Error Message
------------------------------------------------------------------------
For optimal performance during backup and restore, close down all other
applications running in the background (TSR's). This includes virus
checkers, screen savers, and shell programs. Errors associated with
background applications include tape not readable, general page faults,
and slow performance.


  22.  Problems with Printer Connections
------------------------------------------------------------------------
If your printer is connected to the Parallel Port tape drive, please
check the following:
  1. Make sure the Parallel Port tape drive's power is on.
  2. During a printing operation, make sure you are not backing up to
     any Parallel Port devices.
  3. Contact your printer manufacturer to obtain the latest drivers
     for your printer.
  4. If your printer ejects a page or prints characters during bootup,
     turn the printer off or for a non-parallel port backup device,
     rename the DRVWPPQT.VXD file located in the Windows\system\iosubsys
     directory.


  23.  Problems When Hewlett-Packard Printers Are Connected to
       Parallel Port Tape Drives
------------------------------------------------------------------------
If you are having problems detecting the tape drive, or printing,
check the following:
   1. Close any printer status windows.
   2. Make sure the Parallel Port tape drive's power is on.
If the problem persists after you have checked the above items, refer
to Hewlett-Packard's web site:
http://hpcc997.external.hp.com/cposupport/printers/support_doc/BPL02495.html


  24.  Determining the Status of Scheduled Backups
------------------------------------------------------------------------
To view the status of your scheduled backups, choose Report under the
Tools menu. Job Report will indicate that the operation was completed or
will display any errors that may have occurred during backup or verify. If
the media in your drive is full, or is not formatted with the backup
software format, scheduled backups will not complete successfully unless
you select "always overwrite" in the Job Options. Because "Always Overwrite"
automatically replaces all data on the current media during a scheduled
backup, you may wish to choose the default option "Always Append" and
initialize your media before using it in a scheduled backup.


  25.  Backing up to Compressed Media for Windows 9x
------------------------------------------------------------------------
Removable media compressed by DriveSpace cannot be used for spanned backups.
The following message will appear: "An error occurred while writing the
backup data. The end of the media was approached unexpectedly."


  26.  CD-R Overwrite
------------------------------------------------------------------------
CD-R media (compact disc recordables) do not support the overwrite option.


  27.  Scheduler Conflicts
------------------------------------------------------------------------
For Windows 95--Microsoft System Agent (SAGE) Scheduler and the Backup Exec
Scheduler will not run simultaneously. If SAGE is running on your machine
when installing Backup Exec, SAGE will be used as the default scheduler. If SAGE
is not running on your machine when installing, you have the option of using
either the SAGE Scheduler or the Backup Exec Scheduler.

Microsoft Task Scheduler is not compatible with Backup Exec. Scheduled backups
must be performed using the Backup Exec Scheduler.


  28.  Registry Restore Defaults
------------------------------------------------------------------------
The default setting during a Restore is "unattended," and will automatically
restore Registry settings for SOFTWARE only. To restore the software and
hardware portion of the registry, the "Unattended Restore" option must be
de-selected.


  29.  Winfax8 Incompatibility
------------------------------------------------------------------------

Winfax8 and Backup Exec will not operate simultaneously if a message is received
in Winfax while Backup Exec is running. The modem will not always respond to
incoming calls or commands.


  30.  Emergency Recovery on FAT32 or DBCS systems
------------------------------------------------------------------------

If you are running an Emergency Recovery on FAT32 (OSR2 and Win98) or DBCS
systems, you significantly reduce the recovery time, by adding the line
"SMARTDRV 4096" on the autoexec.bat and rebooting your system.


  31.  Restores Requiring Multiple Media
------------------------------------------------------------------------

After selecting files to restore and clicking Start, the Media Required box
will appear, but may not display all the media required to complete a restore
for a multiple media backup job. For backup jobs requiring more than one
medium, it is recommended that you know the sequence in which the media were
filled. To ensure a complete restore, insert the media in sequence until all
of the requested files have been restored.


  32.  Backing up files with "X" attribute
------------------------------------------------------------------------

If performing a Netware backup, files with the "X" attribute will not be
backed up. The report file will display that a file with an "X" attribute
is not found. On verify after backup, the report file will indicate that
the file is not found.


  33.  Scheduler Log File
------------------------------------------------------------------------

The Scheduler log file records the status of a scheduled backup job. If it
reports exceptions to a successful job completion, such as warnings (2),
skipped files (3), or errors (101), the details can be found in the
Backup Exec log file.

