Thank you for choosing Modem Wizard 97. 

Please read on for important information about this release
(version 1.13f).
 
1. Can I install Modem Wizard without a company name?
2. Long file name support
3. I have a modem but it can’t be found 
4. Yesterday my modem was found but not today
5. Does Modem Wizard setup my computer for the internet? 
6. What is an "ISP"? 
7. When not to "Skip Browser" 
8. Working with AOL 
9. Problems when Skipping the Login Dialog box 
10. A quirk with Worldnet
11. Changing the phone number before running Remote Test
12. Why should I connect to the Kiss Software home page?

------------------------------------------------------------

The latest information about Modem Wizard 97 can always be 
found in the FAQ (Frequently Asked Question) section of the 
Kiss web site, http://www.kissco.com or in the program
itself (as a help file).

------------------------------------------------------------

1. Can I install Modem Wizard without a company name? ------

The Modem Wizard installation (using InstallSHIELD) requires 
information to be entered into all fields, including the 
company name. If you purchased Modem Wizard for personal 
use, in the "Company Name" field enter "None" or "Personal".

2. Long file name support ----------------------------------

Modem Wizard utilizes a Win 95/Win 3.1 compatible setup 
processor.  Therefore, Win 95 long file and directory names 
are supported.

3. I have a modem but it can’t be found --------------------

Here are several possible reasons why:

A. If you were connected at the time, Modem Wizard won't find 
your modem. Its tests are non-destructive and to make sure 
we don't disconnect an on-line session, we won't find your 
modem if your modem is in use.
B.  You have a Windows only modem. Modem Wizard's test 
program runs in a DOS box for a more accurate test of your 
modem. Use the Windows only modem test instead.
C.  The cable from your computer to your modem is loose 
(external only).
D.  Your modem is in a funny :) state. Try turning your 
modem off and then on (external only).  Also try shutting 
down Windows and then turn your computer off and then on 
(internal only).
E. Another application is using the modem.

4. Yesterday my modem was found but not today -------------- 

Here are several possible reasons why:
A. The cable from your computer to your modem is loose 
(external only).
B. Your modem is in a funny state. Try turning your modem 
off and then on (external only). Also try shutting down 
Windows and then turn your computer off and then on 
(internal only).
C. Another application is using the modem.

5. Does Modem Wizard set up my computer for the internet? --

You need a modem and an Internet Service Provider (ISP) such 
as AOL or AT&T WorldNet installed before Modem Wizard can 
completely setup your computer up for the Internet.

6. What is an "ISP"? ---------------------------------------

ISP stands for Internet Service Provider. AOL, AT&T WorldNet 
and EarthLink are examples of ISPs.

7. When not to "Skip Browser" ------------------------------

When you connect using Modem Wizard or Modem Monitor, you 
get a screen that allows you to choose which browser to 
load. You also have the option to "Skip Browser". You might 
want to do this, for example, if you plan to directly access 
an FTP site without using the web.

However, if you have selected one of Modem Wizard's direct 
connections to web sites, such as the Modem Exchange or the 
Tech Support menu command, you must choose a browser. If you 
select "Skip Browser", Modem Wizard cannot complete your 
requested web access.

8. Working with AOL ---------------------------------------

Modem Wizard was designed specifically to work with AOL.  
However, it is possible to set conflicting options in Modem 
Wizard and AOL.  Most often these problems will be seen if 
Modem Wizard has been set to automatically redial if the 
connection is lost and AOL has NOT been set to remember the 
password.  See below and the FAQ for information on how to 
resolve this and other issues.

9. Problems when Skipping the Login Dialog box ------------

The Login Dialog screen includes the telephone number of 
your provider, user name, and, when saved, your password.  
To save you time, Modem Wizard allows you a "one click" 
logon to the internet if you select "Skip Login Dialog" on 
the Modem Monitor screen.  If any information is incorrect 
or missing, for example the ISP's phone number has changed 
or if you haven't saved the password, your "automatic" login 
will fail.  To undo the "Skip Login Dialog", go the Modem 
Monitor screen and select "Reset Personalization".

10. A quirk with Worldnet ----------------------------------

This quirk happens when you have other ISPs installed along 
with the WorldNet ISP installed.

WorldNet comes with a Netscape that is WorldNet aware. If 
you run a Netscape that didn't come WorldNet you may run 
into incompatibilty problems. Furthermore, If you run a 
Netscape or Internet Explorer BEFORE loading the WorldNet 
Dialer you may have problems because of incompatibility with 
WINSOCK.DLL. 

In some cases, if you have Netscape that you downloaded or 
purchased from Netscape and you are using WorldNet, you will 
have no problems as long as you dial using WorldNet before 
running your version of Netscape.

To be safe, terminate all browsers before dialing using 
WorldNet and then load your browsers.

11. Changing the phone number before running Remote Test ---

When running the Remote Test from the Modem Test screen, the 
telephone number of the remote modem is displayed.  If you 
need special processing, for example dialing 9 to gain 
outside access, you can edit the phone number yourself.
  
First, the "Local Call" button removes all digits contained 
in the parentheses.

Second, you may add any addtional digits you need (such as 9) 
to the phone number displayed. If it is a local call, click 
the "Local Call" button and add the "9". If it is a long
distance call, you can add the "9" either inside or in front 
of the parentheses.

12. Why should I connect to the Kiss Software home page? ---

You can find out about the latest updates to Modem Wizard 
as well as other great software products sold by KISS 
Software Corporation. Also, there will probably be some free-
bees available.


