# Technical Support & Feedback

Technical Support Plans · How to Get Technical Support

Request for Comments · JClass Developers Moderated Email List

## Technical Support Plans

KL Group's Customer Service Team provides a variety of support options to suit your needs.

Standard Support (included with purchase)

- one year from purchase
- access to additional example and demo programs, FAQs, and product updates on KL Group's Web site
- moderated email list.

Gold Support

At an additional cost, you can receive the benefits of Standard Support for a full year:

- software subscriptions for major upgrades
- log calls with support

For information on how to obtain Gold Support for your JClass product, contact the JClass Sales Team at (416) 594-1026.

## How to Get Technical Support

Before Contacting Customer Service

Please have the following information ready when contacting Customer Service:

- the type and version of the operating system you are using
- your development environment and its version
- your JClass serial number.

The KL Group Web Site

Point your web browser to http://www.klg.com/jclass/applet or http://www.klg.com/jclass/pro. Always available, these sites are the best source of up-to-date technical information, including:

- Updated Frequently Asked Questions (FAQ) list answering common questions
- Updated example and demo programs
- Product updates, bug-fixes, minor feature enhancements.

Internet Support Call Logging

Send email to jclass_support@klg.com.

## Request for Comments

We are interested in hearing about how you use JClass BWT, any problems you encounter, or any additional features you would find helpful. The majority of enhancements to JClass products are the result of customer requests.Please write, phone, fax or email your comments to:

KL Group Inc.
260 King Street East
Toronto, Ontario, M5A 1K3 Canada

Phone: (416) 594-1026
Fax: (416) 594-1919
Email: jclass_support@klg.com.

## JClass Developers Moderated Email List

KL Group maintains an Internet electronic mail alias for all developers interested in discussing JClass products. Developers around the world use this alias to discuss JClass programming techniques. To join or leave the alias, or to make other administrative requests, send email to:

jclass-request@klg.com.

To send a message to everyone on the alias, send email to:

jclass@klg.com.