F.A.Q. 3/22/96
Before using this FAQ, please check the reference manual and the 
manual addendum to see if your solution is listed there.

CONTENTS
1  Introduction

2  Windows 95 PnP Modem Issues
  2.1 Modem not configuring properly, not working consistently, or
      not being found.
  2.2 Win95 not detecting modem except after a reboot or multiple
      reboots
  2.3 Software can't access modem on Com 5
  2.4 Need to manually reconfigure modem
  2.5 Need to use keypad for a mouse
  2.6 Getting the SupraExpress 288iPnP modem to work in MS-DOS Mode.

3  Windows 3.1x PnP Modem Issues
  3.1 Dos Configuration Manager Not Loaded when running Where's The
      Modem
  3.2 NVS error reported when starting computer
  3.3 No ESCD.RF file found when starting computer
  3.4 Software cannot find PnP modem - usually Dos software
  3.5 Windows not holding address for modem after configuration
  3.6 Computer video errors or locking after running install program 
  3.7 Using PnP with QEMM 
  3.8 Need to install PnP software to a drive other than C:
  3.9 If installing with a clean boot. 
  3.10 Install software believes it is in a DOS Box when it isn't 
  3.11 Legacy software will not install or gets stuck at one of the
       blue screens

4  Other Platforms with PnP Modem Issues
  4.1 OS/2 - How to setup a PnP modem
  4.2 Linux
  4.3 Windows NT

5  ICU
  5.1 About the ICU
  5.2 Changes made to in ICU or WinICU do not "take"

6  BIOS Compatibility Issues
  6.1 Phoenix 4.04
  6.2 Award 4.50PG w/1.0 Extension
7  Software Issues
  7.1 America Online Recommended init strings 
  7.2 COMit for Windows 
    7.2.1 Not able to maintain connections or getting lots of errors
  7.3 Doom  
    7.3.1 Not finding PnP modem
    7.3.2 Win-95 DOS won't recognize modem 

8  Flash ROM Issues - Only for SupraFaxModem line - NOT EXPRESS MODEMS
  8.1 Modem will not accept flash 
  8.2 How to detect if modem is stuck in flash mode
  8.3 What to do if your modem is stuck in Flash Mode


1 Introduction

The letters FAQ stand for Frequently Asked Questions.
This FAQ is designed to go beyond the Trouble Shooting Guide found in
the Reference Manual and the Addendum included with the Supra PnP
modems. Please see the manual and addendum before using this FAQ.

If you are unable to find your answers here, please contact Supra
Technical Support by one of the methods below.

World Wide Web site
  http://www.supra.com
FTP site
  ftp.supra.com
E-mail
  pc288@supra.com  -  General 28.8 modem questions
  pnplegacy@supra.com  -  Windows 3.1 with PnP modems
  pnpwin95@supra.com  -  Windows 95 with PnP modems
  pcfax@supra.com  -  Fax software questions with Supra Modems
  pctech@supra.com  -  General 14.4 modem questions
  On AOL send mail to SupraPC  -  For AOL Customers
CompuServe Forum
  Use GO SUPRA to find our CompuServe Forum
Supra Technical Support BBS
  541 967 2444
Fax
  541 967 2401
Fax Back (call with touch tone phone)
  541 967 0072
Voice
  541 967 2491

Updates to this file posted on the Supra BBS, WWW site, and 
CompuServe forum.


2  Windows 95 PnP Modem Issues
  2.1 Modem not configuring properly, not working consistently, 
      or not being found

      Solution: Force reconfiguration of all serial devices.

      1)Go to Win-95 Device Manager (select Control Panel; System;
	Device Manager).
      2)Go to Modem, double-click; remove any modems defined.  Go to
	Ports, remove any COM ports defined other than a COM port
	which the mouse may be using.  Go to Other Devices (if that
	group appears), remove any modems or unidentified cards
	defined.  Remove any listing which contains a yellow exclamation
	point.  When you remove an item, Windows will give a
	warning to confirm, click OK when the warning appears.
      3)Go to Control Panel and Modems, remove any modems which may
	be defined.  If you get the "Add New Hardware Wizard", cancel
	out and continue to the next step.
      4)Shut down Win-95.  Turn off the computer.
      5)Turn the computer back on, restart Win-95.  It should
	automatically detect the "new" hardware and reconfigure any
	serial devices.  If it asks for a driver from the modem 
	manufacturer, please insert the disk which lists the Win95
	modem driver.  Let it read the driver from the disk. Do not
	run the install from that disk.  The modem should configure
	properly.

      The above may not always work.  In some cases Win-95 may fail
      to detect enabled COM Ports and assign the modem to a COM Port
      which is in use by the system.  If that is the case, everything
      will look fine in Device Manager but in Control Panel, Modems,
      Diagnostics, More Info, it will not communicate with the modem.

      If that happens, remove any modem definitions in Device Manager
      under either Modem or Other Devices and then from the Start
      Menu, choose MS-DOS Prompt and once there do the following:

      1)Type "Debug" and press enter. That should provide a dash "-". 
      2)Type "D40:0L8" and press enter.  That will give a bunch
	of numbers which will look basically as follows:

	0040:0000  F8 03 F8 02 00 00 00 00      

     The numbers that matter are the ones starting after the four
     zeros.  To interpret the ports detected, interpret thusly:

	Address   Port           Address   Port
	F8 03          COM 1          E8 03     COM 3
	F8 02          COM 2          E8 02     COM 4

      3)When done type "Q" and press enter to return to a DOS prompt
       and then type "Exit" to return to Win-95.
      4)Go to Control Panel to choose Add New Hardware.  
	A)Click "Next"
	B)Check "No" and click "Next"
	C)Select "Ports" and click "Next"
	D)Manufacturer is "Standard Port Types" and Model is
	  "Communications Port" (those are the defaults).  Click
	  "Next"
	E)It will display an I/O Range.  If the I/O range does not
	  match what Debug showed, note the address and the click 
	  "Next"
	F)Click "Finish"
	G)When asks to shut down, select "No"
	H)Repeat as necessary
      5)If a port in step 4 did not get the proper address, go to
	Device Manager, select the port, select resources and
	uncheck "Use automatic settings" and change the resources
	being used.  You may need to change the basic configuration
	option selected.
      6)Once the appropriate number of ports have been added, shut
	down Win-95, turn off the computer, and then restart the
	computer.  The modem should properly configure.

      The above steps having been taken, supposing the modem still
      doesn't want to work, the resources may need to be manually
      changed by going to Device Manager, Modem, selecting the modem,
      going to Resources and unchecking "Use automatic settings".  
      IRQ's to try are 5, 10, 11, 12 or 15.

      IRQ 5 is often used by soundcards.  15 by CD-ROM's or network
      cards. 12 by PS/2 style mice.  10 is also often used by a
      soundcard.  Several different basic configurations may need
      to be tested before getting an appropriate configuration.

  2.2 Win95 not detecting modem except after a reboot or multiple
      reboots

      Solution:  Please contact Supra Technical Support. Please have
      your computer model, BIOS type & version, COM port and IRQ, 
      and ROM version ready for a quick response.

  2.3 Software can't access modem on COM 5

      Reason:   Software designed for Windows versions prior to
      Win-95 may only support COMs 1-4.

      Solution: See first issue (2.1) about modem not configured 
      properly.  If, however, there are four COM Ports in the system 
      or three COM ports and a video card based on the S3 chip set 
      (which uses the 02E8, COM 4, address), then there is nothing you 
      can do to avoid having the modem configure to COM 5 other 
      than having the user disable a COM Port so the modem can 
      reconfigure properly.

  2.4 Need to manually reconfigure modem

      Windows 95 provides an interactive Help file which will walk
      you through the reconfiguring process.  To learn how to modify
      a modem's COM port or IRQ, please look up IRQ in the Help file
      found in the START menu.

  2.5 Need to use keypad for a mouse

      In some cases, Windows 95 configured the Modem to the same
      COM port or IRQ as the Mouse.  To reconfigure the modem as
      described in 2.4 above, you  will need to maneuver without 
      the mouse.

      Solution #1: Hold down the Control key and then press the Escape
      key: this will open the START menu.  Use the down arrow key to 
      move through the START menu, highlight SETTINGS and press ENTER.
      This opens up a sub-menu and press ENTER again to select
      CONTROL PANEL.  Use the arrow keys to highlight ACCESSIBILITY OPTIONS 
      and then press ENTER.  Use the TAB key to maneuver between the tabs
      at the top of the window and select MOUSE; press the SPACEBAR once to
      choose MouseKeys.  Use the TAB key to select the OK button and then
      press ENTER.  Be sure that the NUM LOCK option is selected on your
      keyboard and then use these keys to move the mouse cursor:

	  Arrow Keys move the cursor
	  5 = Click
	  + = Double-Click
	  - = Right Mouse Button
	  / = Left Mouse Button

	  You need to tell it which button you are going to click
	  before "clicking".

       Solution #2: Use the Hot Keys to maneuver.

  2.6 Getting the SupraExpress 288iPnP modem to work in MS-DOS Mode.
    Option#1
    1)  Make sure that there is a previous version of DOS on the
      computer. If this was an upgrade to Windows 95, then there
      should still be a DOS directory on the computer (assuming that
      it was not deleted). 
    2)  Open Explorer from the start menu under Programs then choose
      View, then options.  Click "Show All Files".  Click the
      right mouse button on the MSDOS.SYS file in the root directory 
      and choose Properties. 
    3)  Uncheck the hidden and read-only boxes. Click on OK.
      Double-click on the MSDOS.SYS icon. Open with Notepad.
    4)  Under [Options] add the line "BootMulti=1" (minus the quotes).
    5)  Open Explorer again and change the MSDOS.SYS boxes back to
      what they were at before. Click OK.
    6)  Shutdown Windows and turn off the computer. When you see the
      words "Starting Windows 95", press the F8 key. Choose "Boot to
      previous version of DOS."
    7)  Install the Plug and Play Utility disk. Choose DOS only
      install. When the installation reboots the machine, allow it to
      boot directly into Windows 95.
    8)  Create a shortcut to the DOS based program by clicking the
      right mouse button on a blank section of the Windows 95 desktop.
      Follow the instructions to create a shortcut to the program.
      When the icon is created, click on the icon with the right mouse
      button and choose properties.
    9)  Click on the Program tab. Click on Advanced. Check the MS-DOS
      Mode, Warn before starting MS-DOS Mode, and Specify a new MS-DOS
      Configuration boxes. In the boxes that are available for
      CONFIG.SYS and AUTOEXEC.BAT, enter the following:

	CONFIG.SYS

	DEVICE=C:\SUPRA\DWCFGMG.SYS
	DEVICE=C:\WINDOWS\Himem.Sys
	DOS=HIGH,UMB

	AUTOEXEC.BAT

	SET winbootdir=D:\WINDOWS
	SET PROMPT=$p$g
	SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND

    10)  Click on OK, OK. Now when you double-click on the icon
      created, you will be told that the program needs to shutdown
      to MS-DOS mode. Click OK. You machine will reboot and use the
      CONFIG.SYS and AUTOEXEC.BAT files furnished in the shortcuts
      settings. When you exit out of that program, the machine will
      reboot back into Windows 95.

    If the program used doesn't support higher IRQs then this will not
    solve the problem. But there is Plug and Play support installed at
    this point, and COMit for Windows DOES WORK for a modem configured
    for COM 3, IRQ 5.

    Option#2
    1)Boot into Safe Mode, Command Prompt only.

    2)Using the PnP Utility Disk, install the PnP Utility for DOS only.  All
    the default answers to the install's questions are fine.

    3)The install program will add the DWCFGMG.SYS (DOS driver for the
    modem) line to the Win95 CONFIG.SYS file.  If it does not, edit the
    config.sys and add as the first line "device=c:\supra\dwcfgmg.sys"
    (minus the quotes).

    4)Reboot the computer, change to the Supra directory (type CD \Supra and
    press enter) and then type "WTM" and press enter.  Note the I/O address
    and Interrupt reported by WTM.

    5)Confirm the I/O Address and IRQ do not conflict with any devices in
    the system.

    The basic PnP software and drivers are loaded at this point.  If desired
    or if either the I/O address or IRQ needs to be modified, install the
    software on the WinICU disk.  Again, boot into Safe Mode, Command Prompt
    Only and install for DOS only.

3  Windows 3.1x PnP Modem Issues
  3.1 DOS Configuration Manager Not Loaded when running Where's The
      Modem

    Reason:   Generally smartdrv is the culprit.  If the computer 
      reboots without smartdrv flushing its buffers, the last 
      changes the install made will be lost.

    Solution: Add lines which are missing in Window's system.ini 
      file.  The System.ini file is found in the \Windows directory. 

    Working from DOS

      1)Make sure you have a DOS prompt and are in the \Windows
       directory.  Type "CD \Windows" and press enter to go to the
       \Windows directory.
      2)Edit the system.ini file.  Type "Edit system.ini" and press
	enter.  This will load the file and allow you the opportunity
	to edit the file.
      3)Press the Alt-S (hold down the Alt key and press the S key).
	This provides the Search Menu.  Select "Find".  For "Find
	What", type in "386Enh" and press enter.  This should 
	position you at the line "[386Enh]".
      4)Press the "End" key and then press enter.  On the new line
	type "device=vcmd.386" and press enter.  On the next new
	line type "device=vcad.386".  DO NOT PRESS ENTER after
	typing the second line.
      5)Press Alt-F (hold down the Alt key and press the F key).
	This will open the File menu.  Arrow down to Save or press
	"S" to save the file.  Press Alt-F again and this time
	 select the Exit option.
      6)Start Windows.  The modem should be properly recognized
	under Windows as well as DOS at this point.

    Working from Windows

      1)Open Notepad (usually in the accessories group).  Select
	"File", then "Open".  Notepad will ask for a filename and
	will probably have " *.txt " in the filename area.  Delete
	the *.txt and type in "system.ini" and press enter.
      2)Select "Search", then "Find".  For "Find What", type in
	"386Enh" and press enter.  This should position you at the
	line "[386Enh]".
      3)Close the search box and then press the "End" key and then
	press enter.  On the new line type "device=vcmd.386" and
	press enter.  On the next new line type "device=vcad.386". 
	DO NOT PRESS ENTER after typing the second line.
      4)Select "File", then "Save" to save the file.  Select "File",
	then "Exit".
      5)Close Windows.  Restart Windows.  The modem should be
	properly recognized under both DOS and Windows at this point.

  3.2 NVS error reported when starting computer

    Reason:   Some PnP BIOS'd machines only have a limited number
      of NVS entries for modifying devices.  The Legacy software 
      may not work with the BIOS.

    Solution: In some cases the PnP BIOS may be able to be configured
      to have the BIOS automatically configure the modem.  If it does
      not do it without changing the BIOS.  They should contact the
      computer manufacturer.  Otherwise, there is no workaround.

    Version 4.50PG of the Award BIOS will detect and configure a Supra
    PnP modem. However, it will not tell you where it is configured. 
    With this BIOS, you will not want to install the PnP Utility disk.
    If you already have, please go into the Supra directory in DOS and
    type "uninstal y" without the quotes followed by the enter key.
    To find where the modem is configured, you can use the "echo"
    command from DOS.  Type the following lines at your DOS prompt. 
    The line which produces a modem dialing, is the one which found 
    the modem.

	echo ATXDT555>Com1
	echo ATXDT555>Com2
	echo ATXDT555>Com3
	echo ATXDT555>Com4

    Once we know what port the modem is on, we can go to Windows and
    find the IRQ for the modem.  If the modem was found on COM 1, the
    IRQ is likely 4.  If the modem is found on COM 2, the IRQ is likely
    3.  Some other IRQ settings to try are 5,10,11,12, and 15.

    IRQ 5 is often used by Soundcards.  15 by CD-ROM's or network
    cards. 12 by PS/2 style mice.  10 is also often used by a
    soundcard.

    To find what IRQ the modem is using. Go into the Main program group
    in Windows. Choose Control Panels.  Choose the port which the modem
    was found.  Choose settings/advance and change the IRQ to one of
    the suggested IRQs.  Restart Windows.  Go to the Accessories
    program group and run Terminal.  Set the port to the correct port.
    At the blank screen type AT followed by the enter key.  If you get
    OK back on the screen, you have found the IRQ. If you do not get
    OK, you will want to try another IRQ.  Keep this process going
    until you find the correct IRQ.

  3.3 No ESCD.RF file found when starting computer

    Reason:   Many PnP BIOS'd machines use an ESCD.RF file to maintain
	  the PnP setup information.  The Legacy install software
	  checks the address range F000-FFFF for the letters "PnP".
	  If it finds those letters, it assumes a PnP BIOS.  Some
	  BIOS's may have those letters yet not be an actual PnP BIOS
	  causing the Legacy install software to not install all 
	  needed files.

    Solution #1: If you have Legacy Installation software v2.2 or later,
	re-run the installer and when the software shows you the "PNP BIOS
	DETECTED" screen, select "YES" to use "LEGACY PNP" instead of 
	"BIOS PNP".
     
    Solution #2:In the install.dat file there is a line which says at
	  the end "force partial install".  At the *start* of that line
	  add "//" (minus the quotes). Save the file then rerun the 
	  install.  It will prompt as though it is doing a partial
	  install but will actually do a full install.

	  In some cases, in order to get it to work properly even after
	  forcing a full installation, you may need to change the line
	  in the config.sys from "device=c:\supra\dwcfgmg.sys" to
	  "device=c:\supra\dwcfgmg.sys /static".  Adding that has
	  worked in several instances where forcing a full install
	  alone has not worked.

  3.4 Software cannot find PnP modem - usually DOS software

    Reason 1: The software does not support non-standard IRQ's and the
      modem is at a non-standard IRQ.  Some DOS software may allow
      support IRQ's up to IRQ 7 but not support the upper IRQs.  

    Solution 1: Either disable a COM Port so the modem can be
      configured at a standard address and IRQ or change software
      to software which will support non-standard IRQs.  To disable
      a COM port, you will need to refer to your computer hardware
      manual.

    Reason 2: Software is looking for an entry in the system table to
      confirm the port exists.  Since the modem does not get configured
      until the system has booted and taken its readings, an entry for
      the modem's address will not show up in the system table.

    Solution 2: 
      Option 1) Do a warm boot (Control-Alt-Delete) and it will then
		show up as the modem does not lose its settings with
		warm boot.
      Option 2) Setup a debug file to write the address of the modem
		to the system table.  Steps are as follows:
	1)Use MSD or Debug (D40:0L8) to determine the addresses of the
	  COM Ports detected without the modem.

	  To use Debug:
	  A)Type "Debug" and press enter. That should provide a
	    dash "-". 
	  B)Type "D40:0L8" and press enter.  That will give a bunch
	    of numbers which will look basically as follows:

	    0040:0000  F8 03 F8 02 00 00 00 00      

	  The numbers that matter are the ones starting after the four
	  zeros.  To interpret the ports detected, interpret thusly:

	     Address   Port           Address   Port
	     F8 03          COM 1          E8 03     COM 3
	     F8 02          COM 2          E8 02     COM 4

	  C)When done type "Q" and press enter to return to a DOS
	    prompt.

	2)Create a file in the root directory ( C:\ ) called
	  "fixcom.deb".  You can use Notepad in Windows or
	  Edit from DOS to create this file.  The file should have
	  four lines - I would recommend having caps lock on for
	  consistency.
	  A)The first line should be "E40:0"
	  B)The second line depends on what ports are detected without
	    the modem.  If COM 1 is detected as either an existing
	    COM Port or as the PnP modem, start with "F8 03 ".  If
	    COM 2, add "F8 02 " to the line.  If COM 3, add "E8 03 " to
	    the line.  If COM 4, add "E8 02 " to the line.  For
	    example, if COM 1 and COM 2 are detected and the modem is
	    on COM 3, the line should read "F8 03 F8 02 E8 03"
	  C)The third line is "Q"
	  D)The last line should be blank
	3)Insert in the autoexec.bat "debug < fixcom.deb > nul" 
	  without the quotes.  The  arrows are required in order for
	  debug to work properly.
	4)Restart the PC.

  3.5 Windows not holding address for modem after configuration

    Reason:  Windows looks at the system table and determines there
      are x number of COM ports.  If the system table shows COM 1
      and COM 3 and the modem is configured for COM 2, under Windows
      COM 1 will report properly, COM 2 will show with COM 3's address
      although you may have used "Where's the Modem" to tell it to put
      the modem at COM 2.  The modem does not get configured until
      after the system has booted so there is no entry for the modem's
      address in the system table.

	1)Use MSD or Debug (D40:0L8) to determine the addresses of the
	  COM Ports detected without the modem.

	  To use Debug:
	  A)Type "Debug" and press enter. That should provide a
	    dash "-". 
	  B)Type "D40:0L8" and press enter.  That will give a bunch
	    of numbers which will look basically as follows:

	    0040:0000  F8 03 F8 02 00 00 00 00      

	  The numbers that matter are the ones starting after the four
	  zeros.  To interpret the ports detected, interpret thusly:

	     Address   Port           Address   Port
	     F8 03          COM 1          E8 03     COM 3
	     F8 02          COM 2          E8 02     COM 4

	  C)When done type "Q" and press enter to return to a DOS
	    prompt.

	2)Create a file in the root directory ( C:\ ) called
	  "fixcom.deb".  You can use Notepad in Windows or
	  Edit from DOS to create this file.  The file should have
	  four lines - I would recommend having caps lock on for
	  consistency.
	  A)The first line should be "E40:0"
	  B)The second line depends on what ports are detected without
	    the modem.  If COM 1 is detected as either an existing
	    COM Port or as the PnP modem, start with "F8 03 ".  If
	    COM 2, add "F8 02 " to the line.  If COM 3, add "E8 03 " to
	    the line.  If COM 4, add "E8 02 " to the line.  For
	    example, if COM 1 and COM 2 are detected and the modem is
	    on COM 3, the line should read "F8 03 F8 02 E8 03"
	  C)The third line is "Q"
	  D)The last line should be blank
	3)Insert in the autoexec.bat "debug < fixcom.deb > nul" 
	  without the quotes.  The  arrows are required in order for
	  debug to work properly.
	4)Restart the PC.

  3.6 Computer video errors or locking after running install program 

    Solution: Go into the CMOS and turn of video shadowing.  Once it
      is off, remove and reinstall the PnP software.  You may or may
      not be able to turn it back on after the install is complete.

    To Remove the PnP software, go into the Supra directory in DOS and
    type "uninstal y" without the quotes and press enter.

  3.7 Using PnP with QEMM 

    When using our PnP modem under DOS or Windows 3.1x, make sure the
    first line in your config.sys file shows
    "device=c:\supra\dwcfgmg.sys".  QEMM often tries to be listed as
    the first entry in the config.sys.

  3.8 Need to install PnP software to a drive other than C:

    This is not a supported feature, however, the following process
    should help.

      1.Copy CONFIG.SYS to the drive that windows in on, i.e.: F:\ 
	(this is not always necessary)
      2.Edit C:\CONFIG.SYS and manually add the SUPRA line, 
	device=F:\supra\dwcfgmg.sys, on the first line of the
	config.sys, it will be needed later on
	- ignore the error you get on boot up since SUPRA is not there
	as yet.
      3.Edit INSTALL.DAT and INSTALL1.DAT on the PnP Utility disk.
	Change the windows drive and the boot drive to the windows
	drive letter, i.e.: F
      4.Change to the drive where the supra directory is to be found
	i.e. F:
      5.Go through entire install as if drive F was C.
      6.When the system  reboots the config.sys on C (the real one)
	finds the supra directory that is on F.
      7.Delete the config.sys off of F: (it was only there for dummy
	reasons)
      8.If you need to move the modem location and install the WINICU
	disk, do the same steps w/drive letters to the INSTALL.DAT
	and INSTALL1.DAT on the Win ICU Diagnostic disk as well.

  3.9 If installing with a clean boot.

     If installing with a clean boot, do not do a full install. Only
     install for DOS.

     Once the Plug and Play software is installed for DOS, please navigate
     to the Supra directory in DOS.  Type WTM followed by the enter key.
     Note the I/O Address and the IRQ. These are your modems settings.
     The I/O addres refers to a COM port number listed below.
     I/O Address  COM port
     03F8         1
     02F8         2
     03E8         3
     02E8         4

     Once you know what COM port the modem is configured to, please run
     Windows.  Navigate to your "Main" program group and double click on
     "Control Panels".  Choose "Ports" and select the port which the modem
     was configured to.  Make sure the address and the IRQ are the same. If
     not, make the appropriate changes.  If these changes do not "stick" to
     the COM port in the Control Panels, you may have a situation similar to
     section 3.5.
     Restart Windows configure each software package to the COM port which
     the I/O address corresponds to.

  3.10 Install software believes it is in a DOS Box when it isn't 

    Before running the install, switch to the floppy disk drive
    (a: in most cases) once on that drive, you can type install.

    DO NOT type A:\install all on one line. 

  3.11 Legacy software will not install or gets stuck at one of the
       blue screens

    Option  #1 Before you install the software, at a DOS prompt, type
      smartdrv /x followed by the enter key. Now follow the instructions
      for the install.

    Option  #2 Either press F5 when the words "Starting MS-DOS" appear
      on-screen to bypass the config.sys and autoexec.bat files or
      boot from a clean bootable floppy.  Rerun the install.  See 3.9
      for information regarding a clean boot.

      A clean bootable floppy is a boot disk without a config.sys or
      autoexec.bat file.


4  Other Platforms with PnP Modem Issues - Note: These platforms are
   not directly supported.  These are suggestions which may or may 
   not work.

  4.1 OS/2 - How to setup a PnP modem
 
      Some users of OS/2 and our PnP modems have reported to us that
      by opening a DOS windows upon booting up OS/2 and running the
      DWCFGMG.SYS driver for DOS configures the modem and allows the
      modem to work.  This works if your system is setup for a dual 
      boot and the modem was originally installed in DOS for DOS only.
      We have tested this with mixed results.  It seems to depend if
      OS/2 can configure the driver stably in memory.  

      We have heard reports that the next version of OS/2, nicknamed
      Merlin, will support PnP.

  4.2 Linux - How to setup a PnP modem

    Let the driver configure the modem on bootup by adding the DOS
    driver, device=F:\supra\dwcfgmg.sys, to config.sys before running
    Linux.  This requires the use of LOADLIN to load Linux instead
    of LILO however.

  4.3 Windows NT - How to setup a PnP modem

    There are two possibilities.  
    1)  The BIOS automatically detects and configures the modem. 
    If it configures the modem without a conflict, you are set.  
    See 3.2 for information regarding the BIOS configuring the modem.
    2)  Dual-boot into DOS and have the DOS PnP software loaded.  
    Once the modem is configured, warm boot into NT.  It is important
    to not reset or cold boot as the modem configuration will be 
    lost.  Use Cnrl-Alt-Del to reboot.  This will work in most cases
    but not all.


5 ICU

  5.1 About the ICU

    The ICU is a utility which will allow you to modify a PnP card's
    resources.  It is designed for DOS and Windows 3.1x.  DO NOT USE
    WITH WINDOWS 95.
    Complete instructions for the use of the ICU are found in the ICU
    Users Guide which gets installed in the Supra program group in 
    Windows.  Please read the section regarding modifying a card
    card configuration.
    The ICU will only work if the PnP software is installed properly.

  5.2 Changes made to in ICU or WinICU do not "take"

    Reason: The BIOS does not allow modification to its ESCD.RF file.  
      This is likely only to happen on a few PnP BIOS'd machine.  

    Solution: None.


6 Bios Compatibility Issues

  6.1 Legacy install with Phoenix 4.04 BIOS

    1. In the install.dat file on the PnP Utility Disk, there is a line
       which says at the end of the line "force partial install".  Edit the
       install.dat file and at the start of the line which reads
       "force partial install", add "//" (minus the quotes).  Rerun the
       install.  It will prompt as though it is doing a partial install but
       will actually do a full install.

    2. During the process if the installation, one of the most important
       files, the ESCD.RF file gets deleted when the install is working with
       this BIOS. Go to the \supra\icu directory and undelete that file.  To
       do this type "cd \supra\icu" (minus the quotes), and press enter and
       then type "undelete" (minus the quotes) and press enter.  When the
       undelete process prompts to undelete the file "?SCD.RF", press "Y" to
       undelete and when it prompts for the first letter, type "E".

    3. Finally, the ESCD.RF file needs to be copied to the root directory.
       To copy the file type "copy escd.rf c:\" (minus the quotes) and press
       enter. Reboot the computer and the modem should be detected and
       configure properly.

  6.2 Award 4.50PG w/1.0 Extension 
    See 3.2 for NVS error and solution.
  

7  Software Issues

  7.1 America Online Recommended init strings 

    Init Strings:  1)AT&F2S95=1^M  - generally works
		   2)AT&F2S95=1\N5^M  - works even more often
		   3)AT&F2S95=1\N5*H-C1-K2- works only with modems
					    which have MNP10
					    support (SupraFaxModems).
					    Will not necessarily
					    work but will work in
					    some cases where the
					    other init strings do not.


  7.2 Comit for Windows 

    7.2.1 Not able to maintain connections or getting lots of errors

      Reason:   Some copies of Comit for Windows did not have an
	&F2 in the init string for some 288i  modems.  

      Solution: Add an additional modem init string of AT&F2 and all
	should be well.

  7.3 Doom  

    7.3.1 Not finding PnP modem

      Reason:   Modem using upper IRQs

      Solution: Doom will not work at all with the IRQ of the modem
	set higher than IRQ7.  If it is higher than that then the
	system locks up to the point where Ctl+Alt+Del won't work. 
	This seemed to work in Win95 from a DOS Window and MSDOS 6.22.
	Cutting to the chase, Doom works with non-standard IRQ's but
	not Extended IRQ's.  No IRQ above 7. 

    7.3.2 Win-95 DOS won't recognize modem 

       See 2.6 above.
   

8  Flash ROM Issues - Only for SupraFaxModem line - NOT EXPRESS MODEMS

  8.1 Modem will not accept flash 

    Solution: In some cases the following will resolve the issue:

      Go to a terminal program and in terminal mode issue AT_D1234
      to the modem.  Once you get OK back from the modem, exit the
      program, make sure you are in DOS and reflash the modem.

      If it does not work, the modem likely needs to be sent in for
      repair.

    
  8.2 How to detect if modem is stuck in flash mode

    On an external modem, the display is generally blank and the RD
    and SD lights are flashing.

    On an Internal modem, you may be able to set the port rate to 9600
    and get a "flash me" message cycling in a terminal program. 

  8.3 What to do if your modem is stuck in Flash Mode
    
    Flash it with the latest Flash ROM update.
