> LOCALISATION GROUP IRELAND # Norton Commander for Windows 95/NT #### Welcome to Norton Commander for Windows 95/NT --------------------------------------------------------------------- Please read this document carefully. It contains important information not included in the documentation. Topics covered in this document include: NT Workstation Users Information Key Commands Changed from Previous Versions Troubleshooting Incomplate Installation Commander Link File Transfer Symantec Service and Support Solutions #### NT Workstation Users Information --------------------------------------------- To map a network drive, please follow the instructions for NT Server users. The Path drop-down listbox will not display all previously attached servers and areas, however. #### Keys Changed from Previous Versions -------------------------------------------------- - ALT+F6 has been changed to ALT+F9. (ALT+F6 is used by Windows 95 and cannot be used by Commander.) - Editor: Shortcut keys ALT+F6 (Count) and ALT+F8 (Goto) have been changed to F6 and F8. Save As has been changed to ALT+F then A. - Configurable Speed Search Keys: You can configure how Norton Commander interprets the keyboard - as in previous versions of Norton Commander or as in Windows 95. The new default for speed search is CTRL+ALT. To change your keyboard interpretation, choose Configuration from the Commands menu. On the Compatibility tab of the Configuration Options dialog, selecting the <ALT> option changes speed search to work as in previous version of Norton Commander. - Command History: CTRL+UP-Arrow and CTRL+DOWN-Arrow offer the ability to go back and forth, selecting commands from the command line history. These replace the old CTRL+X and CTRL+E keys. Back to Top #### Troubleshooting ---------------------- Q: Why do I get a Sharing Violation error? A: You may get this error if you tried to perform an operation on a file that is being used by another application. Q: Why can't I view any files? A: Norton Commander utilizes the Microsoft Quick View or the Inso Quick View Plus viewer. If neither of these are installed on your system, Commander will use its own internal text viewer. Consult your Windows 95 Installation Guide, or see the online help about obtaining Quick View Plus. Also see the end of this document. Q: How do I remove the NC Scheduler from my taskbar? A: The NC Scheduler must be shut down first. If you want to turn the NC Scheduler off permanently, choose Shut Down from the NC Scheduler Options menu. Q: When I drag an .EXE or .COM file to the other panel, why does it not copy the file? A: When you drag a single .EXE or .COM file to another location, Windows 95 assumes that you are creating a shortcut. To copy the files, hold down the CTRL key while dragging files. Q: Why have I lost my templates in the Filter/Cleanup Filter dialogs? A: The Norton Commander registry entries have been corrupted somehow. To fix this, shut down Norton Commander and run the NC.REG file, which is found in the Norton Commander directory. This will restore your Norton Commander registry back to its default. Q: Why can't I associate a file extension with more than one application? A: Norton Commander now only supports one association per extension. - See Troubleshooting in the online help for additional information on errors you might come across. Back to Top #### Incomplete Installation ------------------------------ "Setup has found an incomplete installation. This is probably due to installing or uninstalling a Symantec product without restarting your system. Please reboot your computer to complete the previous installation before running setup again." If you see this message, the installation did not complete successfully. This is caused by Setup finding ~SYMINST.EXE and _SYMINST.BAT in the Windows directory. To complete the installation remove these files from the Windows directory and restart Setup. This also applies to the uninstall process. Back to Top #### Commander File Transfer --------------------------------- Pin layout of the cables: You must use a Commander Link Cable to link two computers together. Problems Linking: If you have problems linking two machines, you should try the following simple method. Join two machines using the Commander Link cable (Serial/Parallel). Turn the Status bar on. From the Commands menu (on both machines), choose Scan for Connection. The Status bar will indicate that the machine is scanning. When a connection is made the Status bar indicates this with : "Link: LPT#/COM#". Once connection has been made, the menu item 'Link' in the Left/Right menu on both machines becomes enabled. Select Link from the Left/Right menu and you will see the other machine in that panel. Problems with Long File Names and the Link: You can only copy LFNs across the Link if the Target Drive supports them. Pin layout for serial cables:
> 9 - 9 Serial | 9 - 25 Serial | 25 - 25 Serial
> 2 ======= 3 | 2 ======= 2 | 2 ======== 3
> 3 ======= 2 | 3 ======= 3 | 3 ======== 2
> 4 ======= 6 | 4 ======= 6 | 4 ======== 5
> 5 ======= 5 | 5 ======= 7 | 5 ======== 4
> 6 ======= 4 | 6 ======= 20 | 6 ========20
> 7 ======= 8 | 7 ======= 5 | 7 ======== 7
> 8 ======= 7 | 8 ======= 4 | 20 ======== 6
> Pin layout for a parallel cable.
> 1 ======= 7 | 2 ======= 15 | 3 ======= 13 | 4 ======= 12
> 5 ======= 10 | 6 ======= 11 | 7 ======= 1 | 8 ======= 14
> 9 ======= 16 | 10 ======= 5 | 11 ======= 6 | 12 ======= 4
> 13 ======= 3 | 14 ======= 8 | 15 ======= 2 | 16 ======= 9
> 17 ======= 17 | 18 ======= 18 | 19 ======= 19 | 20 ======= 20
> 21 ======= 21 | 22 ======= 22 | 23 ======= 23 | 24 ======= 24
> 25 ======= 25 |  |  |
> Back to Top ### Symantec Service and Support Solutions Symantec is committed to excellent service worldwide. Our goal is to provide you with professional assistance in the use of our software and services, wherever you are located. Technical support and customer service solutions vary by country. If you have questions about the services described below, please refer to the section "Worldwide Service and Support” at the end of this document. #### Registering your Symantec product To register your product, please complete the registration card included with your package. You can also register via your modem during the installation process if your Symantec software offers this feature. If your address changes, you can post or fax your new address to the Symantec location nearest to you, attention Registration Dept. #### Technical support Symantec’s Technical Support department offers various support options designed for your individual needs and to help you get the most out of your software investment. For support telephone numbers, please see the Service and Support Center section at the end of this chapter. #### StandardCare Support Designed for customers who need assistance in getting started with their new software. StandardCare Support provides limited telephone technical support and access to a wealth of automated and on-line services to keep you up-to-date on the latest information regarding your software. StandardCare is provided at no charge to all registered users of Symantec software. For more information on Symantec Support Solutions, including PremiumCare Support, please call our automated fax retrieval service and request document number 070, or contact customer service at the location nearest to you. Information can also be found by visiting Symantec on the World Wide Web at www.symantec.com. #### Electronic support Technical information is available through several online services 24 hours a day. All registered Symantec customers have unlimited access to this information. #### Back to Top #### World Wide Web and FTP Symantec’s Internet access provides unlimited access to company and product information. You can access the Symantec site on the World Wide Web at: http://www.symantec.com You can also FTP directly to this site to download technical notes and software patches at: ftp.symantec.com #### CompuServe You can exchange information and ideas with Symantec representatives and other users of Symantec products in the Symantec forums on CompuServe. (GO SYMANTEC) and download the latest software patches. For additional information, data communications settings or to subscribe, please call CompuServe. #### Symantec Bulletin Board Service (BBS) The Symantec BBS provides a customer service forum, shareware and public domain software, “Frequently Asked Questions” (FAQs), and a download service for the latest antivirus definitions and software patches. Settings for the Symantec BBS are: 8 data bits, 1 stop bit; no parity.
> Australia (up to 14,400-baud) | +61 (2) 879 6322
> The Netherlands (up to 14,400-baud) | +31 (71) 535 3169
> United States (up to14,400-baud) | +1 (541) 984 5366
> United States (up to 28,800-baud) | +1 (541) 484 6669
> #### Back to Top #### Automated fax retrieval system Symantec’s automated fax retrieval system can be used 24 hours a day to receive general product information, upgrade order forms, and technical notes on your fax machine.
> Australia | +61 (2) 817 4550
> The Netherlands | +31 (71) 535 3255
> United Kingdom | +44 (1628) 777 435
> United States | +1 (541) 984 2490
> #### Old version support When a new version of this software is released, registered users will receive upgrade information. Telephone support will be provided for the previous version for 6 months after the release of the new version. Technical information may still be available on the electronic services and automated fax retrieval system. #### Discontinued product support When Symantec announces that a product will no longer be marketed or sold, telephone support will be discontinued 60 days later. Support will only be available for discontinued products through services such as our automated fax retrieval system or through documentation posted on electronic services such as the Symantec BBS, CompuServe or the World Wide Web. #### Customer Service Symantec’s Customer Service department can assist you with your non-technical questions. Call Customer Service to: Order an Upgrade Subscribe to the technical support solution of your choice Fulfill your request for product literature or demonstration disks Find out about dealers and consultants in your area Replace missing or defective pieces (disks, manuals etc.) from your package Update your product registration with address or name changes Worldwide Service and Support Symantec provides technical support and customer service worldwide. Services vary by country and include International Partners (IPs) who represent Symantec in regions without a Symantec office. Most IPs provide customer service and technical support for Symantec products in your local language. For more information on other Symantec and IP locations, please call our automated fax retrieval service and request Document 1400. #### Back to Top #### Worldwide Service and Support Offices EUROPE
> Symantec Europe Ltd. | Tel: +31 (071) 535 3294
> Kanaalpark 145 | Fax: +31 (071) 535 3150
> 2321 JV Leiden |
> The Netherlands |
> English Technical Support | +44 (01628) 592400
> French Technical Support | +33 1 41 38.45 00
> German Technical Support | +49 (0211) 991-9500
> Dutch Technical Support | +31 (71) 524 7260
> ASIA / PACIFIC RIM
> Symantec Australia Pty. Ltd. | Tel: +61 (2) 879 6577
> 408 Victoria Road | Fax: +61 (2) 879 6805
> Gladesville, NSW 2111 |
> Australia |
> Technical Support | +61 (2) 879 6577
> LATIN AMERICA
> Symantec Brazil | Tel: +55 (11) 289 9420
> AV. Irai, 79-1 o.andar - conj 11A | Fax: +55 (11) 287 9824
> Sao Paulo - SP 04082-020 |
> Brazil |
> Symantec Mexico | Tel: +52 (5) 661 7978
> Insurgentes Sur 1871-602 | Fax: +52 (5) 661 7975
> Col. Guadalupe Inn |
> 01120 Mexico D.F. |
> NORTH AMERICA
> Symantec Corporation | Tel: +1 (541) 345 3322
> 175 West Broadway | Fax: +1 (541) 334 7400
> Eugene, Oregon, 97401 |
> USA |
Every effort has been made to ensure the accuracy of this document. However, the information contained herein is subject to change without notice. Symantec Corporation reserves the right for such change, without prior notice.
Revised: 12.09.96 Copyright © 1996 Symantec Corp. All Rights Reserved.