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The information in this article applies to:

 - Microsoft Windows 95
 - Microsoft Windows NT Server version 4.0
 - Microsoft Windows NT Workstation version 4.0
 - Microsoft Office 97 for Windows
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SYMPTOMS
========

After you install Microsoft Office 97 on your computer, you may receive
the following error message when you open an image file in Microsoft 
Paint:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

If you click Details, you receive an error message similar to the
Following message:

   MSPAINT caused an invalid page fault in module MSPAINT.EXE at
   0137:0042d3fe.

CAUSE
=====

This problem occurs because of a conflict between Microsoft Paint and the
graphics import filters included with Microsoft Office 97.

The problem may occur when you open the following types of files:

   DRW
   EPS
   GIF
   JPEG
   JPG
   PCD
   PICT
   TGA
   TIFF

The problem may also occur when you open any other type of file that 
requires a graphics import filter.

The problem does not occur when you open PCX (PC Paintbrush) or BMP
(Windows bitmap) image files.

RESOLUTION
==========

Windows 95
----------

1. Download the Paint95.exe file from the Microsoft Software Library to 
   an empty folder.

2. Double-click the file you downloaded in step 1 to expand it.

3. Copy the Mspaint.exe file to the Program Files\Accessories folder.

4. Copy the three .dll files to the Windows\System folder.

5. Restart your computer.

Windows NT 4.0
--------------

1. Download the Paintnt.exe file from the Microsoft Software Library to 
   an empty folder.

2. Double-click the file you downloaded in step 1 to expand it.

3. Copy the .exe and .dll files to the Winnt\System32 folder.

   NOTE: You may not be able to copy the Msvcrt.dll file while you are 
   in a Windows NT session. If this is the case, boot your computer to 
   Windows 95 or MS-DOS and then copy the file.

4. Restart your computer.

Obtaining the Updated Files
---------------------------

The following files are available for download from the Microsoft
Software Library:

 ~ Paint95.exe
 ~ Paintnt.exe

For more information about downloading files from the Microsoft Software
Library, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online Services

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Office 97 for 
Windows. We are researching this problem and will post new information 
here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

The graphics import filters included with Microsoft Office 97 are not
compatible with the versions of Microsoft Paint included with Microsoft
Windows 95 and Microsoft Windows NT version 4.0.

If you have not installed the patch, do not attempt to open image files in
Microsoft Paint unless they are either PCX or BMP files.
