    What's New in Remote Desktop 32 v2.0.2 
      Copyright 1994-1996 by McAfee, Inc.
              All Rights Reserved.

                
Thank you for using McAfee's Remote Desktop 32. 
This What's New file contains important information 
regarding the current version of this product. It is 
highly recommended that you read the entire document.

McAfee welcomes your comments and suggestions. Please 
use the information provided in this file to contact us.

___________________
WHAT'S IN THIS FILE

- New Features
- Known Issues
- Documentation
- Frequently Asked Questions
- Additional Information
- Contact McAfee

____________
NEW FEATURES

1.  Designed for all Windows NT platforms and
    Windows 95 systems.
2.  Uses built-in security for NT-based systems
    and provides password security for systems
    running Windows 95. 
3.  Allows for cross-remote viewing, control, and
    communications between Windows NT and Windows 95.
4.  Allows remote log on and log off of Windows
    NT-based computers.
5.  Provides remote procedure call (RPC) based
    communications.
6.  Supports TCP/IP, IPX/SPX, NetBEUI, Async RAS,
    and ISDN communication protocols.
7.  Offers a chat feature for communicating with
    connected users.
8.  Supports audio conversations across a standard
    network.
9.  Enables remote installation support of agent on
    Windows NT.
10  Provides encryption of transmitted keystrokes.
11. Allows for multiple-viewer connections.
12. Includes zoom functionality for desktop
    manageability.
13. Allows thumbnail viewing for slower connections.
14. Enables display-resolution matching.
15. Offers color scaling between connected systems.

____________
KNOWN ISSUES

1.  Remote Desktop 32 does not support Graphic Device
    Interface (GDI) hooking on agents running
    Windows NT 4.0 due to changes made to the GDI
    between NT 3.51 and NT 4.0.
     
2.  Remote Desktop 32 does not support full-screen
    DOS applications from the Remote Desktop Controller.
    Pressing ALT+ENTER will toggle the MS-DOS Prompt 
    window between full-screen and windowed views.
    Keystrokes are also transmitted from the Remote
    Desktop Controller to the MS-DOS Prompt window when
    in full-screen or windowed mode.

3.  If you perform a remote installation to an NT agent
    and install to a drive that is not available on the
    installing system (when, for example, the agent has a
    D: drive and the controller only has a C: drive),
    the resulting icons will be default Windows
    icons, not the Remote Desktop product-specific icons.

4.  If you send a CTRL-ALT-DEL sequence from the controller
    to an NT agent, you may not be able to enter 
    keystrokes on the agent because the CTRL+ALT+DEL key
    sequence will not be completely cleared. If this
    occurs, press the CTRL and ALT keys individually
    on the agent or the controller during an active
    session to reset the key buffers.

5.  When the CTRL+ESC key sequence is sent to an NT
    agent, the Task List will be displayed. When the
    CTRL+ESC key sequence is sent to a Windows 95 agent,
    the Start button will be activated.

6.  When the system is rebooted after installation, 
    the Remote Desktop program group will 
    be located behind all other program groups.

_____________
DOCUMENTATION

For more information, refer to the Remote Desktop 32
User's Guide, available from McAfee's BBS and FTP site.
This file is in Adobe Acrobat Portable Document Format
(.PDF) and can be viewed using Adobe Acrobat Reader.
This form of electronic documentation includes hypertext
links and easy navigation to assist you in finding
answers to questions about your McAfee product.

Adobe Acrobat Reader can be downloaded from the
World Wide Web at:

http://www.adobe.com/Acrobat/readstep.html

Remote Desktop 32 documentation can be downloaded 
from McAfee's BBS or the World Wide Web at:

http://www.McAfee.com or 205.227.129.97
  
__________________________
FREQUENTLY ASKED QUESTIONS 

Regularly updated lists of frequently asked questions 
about McAfee products also are available on McAfee's 
BBS, website, and CompuServe and AOL forums. 

Q:  Does Remote Desktop 32 operate over computers 
    that are directly connected with a cable?

A:  Yes if the cable is connected to the serial port
    and configured as a null modem. It does not support
    a direct connection through the parallel port.


Q:  How can I determine who I can control over 
    the network?

A:  Remote Desktop's agent does not broadcast the 
    names of computers available for control over the network. 
    Specific names of systems available for control must 
    be known before a connection can be established. The 
    name or identity of a computer system can be determined 
    on a Windows 95 system by highlighting Network Neighborhood, 
    right-clicking and selecting Properties and looking 
    under the Identification tab or by using the Browse button
    on the Controller Connect dialog.


Q:  How do I make a phone connection to Remote 
    Desktop 32?

A:  Remote Desktop will operate over the Windows 95 
    or NT dialer. A phone connection can be established 
    using this native feature within Windows 95 or NT. 
    The receiving system should be set up to answer a call 
    using the RAS server feature within Windows 95 
    or NT.


Q:  Is it possible to use only Novell Client 32 
    network drivers for Windows 95 with Remote 
    Desktop 32?

A:  We've found that connections may not work between 
    controllers and agents running only Novell 
    Client 32 network drivers. McAfee recommends 
    that you install the Microsoft client for 
    Microsoft networks and make sure that it is bound 
    to the IPX/SPX protocol.


Q:  I am running two Pentium computers and the
    connection is good. How can I increase performance?

A:  Remote connections work best with Named Pipes as
    the transport layer. In order to use Named Pipes,
    the agent must be running Windows NT, and you
    must have TCP/IP protocol installed and configured
    on both ends of the connection. Additionally, speed
    can be improved by making the following modifications
    on the agent system.

    Note: Obtain permission from the agent system's 
    owner before making modifications.

    *  Reduce the number of colors used on the agent.
    *  Remove bitmaps from the desktop background.
    *  Reduce the resolution of the desktop.


Q:  When I attempt to reboot the agent computer 
    from the controller, the RESTART SYSTEM
    selection on the File menu is always greyed 
    out. What am I doing wrong?

A:  Remote Restart of a system is a feature of 
    NT. Therefore, this option is only 
    supported when both sides of the connection 
    are running Windows NT.


Q:  I am controlling a Windows NT 3.51 system. 
    The system has just booted up, and I am 
    connected. After using the Ctrl+Alt+Del
    button on the controller to get past the initial
    screen on the agent, I am unable to enter the
    password on the agent system. What should I do?

A:  Remote Desktop will send the Ctrl+Alt+Del
    sequence to the agent system. Occasionally,
    the Ctrl or Alt keys on the controller are not
    properly sent, thus disabling further keyboard
    entry from the controller. If you encounter this
    situation, press the Ctrl and Alt keys individually
    on the controller or agent during an active session
    to reset these keys.


Q:  My controller is Windows 3.51. Whenever I try to
    transfer files, File Manager appears on my
    controller with no further dialogs displayed.
    Is this normal?

A:  Remote Desktop uses native Windows features to
    facilitate file transfer. It neither compromises
    system security nor adds an additional layer of
    overhead. If the controller uses a Windows
    Explorer shell (Windows 95 or NT 4.0), then file
    transfer will open a browse dialog to show the
    shares currently available on the agent. In
    Windows NT 3.51, Remote Desktop will simply 
    open the File Manager, leaving the user to 
    browse to the necessary share.

______________________
ADDITIONAL INFORMATION

McAfee Remote Desktop 32 uses the following ports for
each protocol:

Protocol      Ports

IPX/SPX       4044, 4045
TCP/IP        5044, 5045
NetBios       144, 145

______________
CONTACT McAFEE

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Or, you can receive online assistance through any of the 
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5.  America Online: keyword MCAFEE

6.  CompuServe: GO MCAFEE

7.  The Microsoft Network: GO MCAFEE

Before contacting McAfee, please make note of the following 
information. When sending correspondence, please include 
the same details.

- Program name and version number
- Type and brand of your computer, hard drive, and any 
  peripherals
- Operating system type and version
- Network name, operating system, and version
- Contents of your AUTOEXEC.BAT, CONFIG.SYS, and 
  system LOGIN script
- Microsoft service pack, where applicable
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where 
  applicable
- Relevant browsers/applications and version number,
  where applicable

- Problem
- Specific scenario where problem occurs
- Conditions required to reproduce problem
- Statement of whether problem is reproducible on demand

- Your contact information: voice, fax, and e-mail

Other general feedback is also appreciated.


* FOR ON-SITE TRAINING INFORMATION *
 
Contact McAfee Customer Service at (800) 338-8754.


* FOR PRODUCT UPGRADES *

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AGENTS.TXT, where applicable, or contact McAfee Customer
Service for agents near you.

