## Technical Support Information |

Online or support service | Access procedures
The Microsoft Network™ | On the Microsoft menu, click Windows 95, and then click WinNews, or access the Microsoft Knowledge Base.
America Online® | Use the keyword winnews.
CompuServe® | Go winnews. To access the Microsoft Knowledge Base for product information, go mskb.
FTP on the Internet | ftp://ftp.microsoft.com/PerOpSys/Win_News
GEnie™ | Download files from the WinNews Area in Windows 95 RTC.
Prodigy™ | Jump winnews
World Wide Web (Internet) | http://www.microsoft.com/windows
Microsoft FastTips for Windows 95 | In the U.S., call (800) 936-4200, available 7 days a week, 24 hours a day, including holidays.
Microsoft Download Service (MSDL) | Contact by modem in the U.S. at (206) 936-6735, 7 days a week, 24 hours a day, including holidays.
Microsoft Solution Provider for Installation and Support | For a referral, in the U.S. call Microsoft at (800) SOLPROV [(800) 765-7768].
Microsoft Text Telephone (TT/TDD) Services | In the U.S., call (206) 635-4948, between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday.
Microsoft Product Support Services | Standard support for non-networking issues: In the U.S., call (206) 637-7098 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. After a 90-day free period, call (900) 555-2000 or (800) 936-5700. For support outside the U.S., contact your local Microsoft subsidiary. Priority support, including networking issues: Priority telephone access to Windows 95 support engineers 24 hours a day, 7 days a week, excluding holidays, in the U.S. In Canada, the hours are from 6:00 A.M. to midnight, 7 days a week, excluding holidays. Priority support phone numbers and availability can be found in Introducing Windows 95 or in the Windows 95 Readme document Support.txt. Networking issues are defined as setup, configuration, or usage of Windows 95 in a networked environment. This includes, but is not restricted to, the following: Setting up a computer to be used in a networked environment, network administration, dialing in to a computer, connecting to the Internet using a service provider, and using e-mail or fax from within Windows 95.

http://www.microsoft.com