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* YOU MUST CLOSE (NOT MINIMIZE) NOTEPAD TO CONTINUE WITH SETUP! *
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(Version 3.05)

Welcome to the HELP!Desk 3.0 for Windows Setup Program.

Please read the following important messages before 
continuing with the installation of HDWIN.

                      - - - - -

*** If you are updating your existing HDWIN installation, please
    cancel this installation and run A:SETUP /UPDATE.

                      - - - - -

For Multiuser (LAN) Installations
=================================
  You need to install two modules onto the File Server:
      Databases            The HELP!Desk database files
      Client Files         This creates a directory containing all other
                           files (executables, DLLs, ODBC drivers) that
                           are needed to run HELP!Desk.  It also installs
                           a version of SETUP.EXE that each user can run
                           to install HELP!Desk on his/her machine.
                           
                           
  For best performance, each user should have the HELP!Desk programs
  installed on his/her local hard drive, and runtime files (DLLs, ODBC)
  should be installed locally in his/her \WINDOWS\SYSTEM directory.
  
  If that's not practical, also install the HELP!Desk programs on the
  server.
  
  Installation of the DLLs and ODBC drivers on the server (instead of
  the local hard disk) is possible, but not recommended.
  
  
  Please follow these instructions for Multiuser Install:
  =======================================================
  1. Install the modules that are checked by default.
   
  2. Enter the name of the desired database directory on the network.
         (i.e. F:\HDWIN)
         
  3. Then enter the name of the directory which will be used to hold files
     for the Client installation.
         (i.e. F:\HDWIN\CLIENT)
         
  4. This will create a directory structure containing
     the following files:
         F:\HDWIN           
               HD*.DB*      (Sample databases)
               *.NTX        (Associated index files)
               *.IA         (Text searching index files)
               *.ATR        (Attribute file for Conversion program)
               CONVERT.EXE  (Conversion program for HD 2.0 data)
               HD_LIC.WRI   (License Agreement)
               README.1st   (This file)
               
         F:\HDWIN\CLIENT    
               SETUP.*      (Setup program)
               README.CLI   (Installation instructions)
               
         F:\HDWIN\CLIENT\PROGRAMS
               HDWIN.EXE    (HELP!Desk executable)
               HDALERT.EXE  (HELP!Desk Alert executable)
               HD*.PBD      (HELP!Desk Dynamic Libraries)
               
         F:\HDWIN\CLIENT\DLL
               *.DLL        (PowerBuilder Runtime and other required DLLs)
               
         F:\HDWIN\CLIENT\ODBC
               *.           (ODBC drivers)
               QEPWRSFT.LIC (PowerBuilder/ODBC License (used internally))
               ODBCADM.EXE  (ODBC Administrator)
               
  5. The SETUP program will create a program group
     with an icon for Client Setup.
     
  6. EACH WORKSTATION that will access HELP!Desk
     MUST run SETUP from the CLIENT subdirectory
         (i.e. RUN F:\HDWIN\CLIENT\SETUP.EXE)
         
     This will copy required files and create a HELP!Desk for Windows 
     program group.
     
     NOTE:  The PowerBuilder DLLs and Q+E ODBC
            drivers are REQUIRED for HELP!Desk
            to run.  

For Single User Installation
============================
  1. Select the following modules for installation:
         HDWIN Program Files            
         Database Files               
         ODBC (Database Driver) Files 
         Run-time Support Files  
         
  2. Install to a directory on your local hard disk.
  
  3. The SETUP program will create a program group with icons 
     for HELP!Desk, HELP!Desk Alert, and ODBC Administrator.

===============================================================
Program Changes 
===============================================================

   New HDWIN.INI Settings
   --- --------- --------
   [General]

   DurationTimer=ON|OFF
      Set DurationTimer to OFF if you do not want HELP!Desk to
      automatically track the call or activity duration.
      
   OpenTimer=[# of minutes]
      This setting allows you to control the frequency of which the
      Open Calls window is automatically refreshed.  A setting of
      0 (zero) will disable auto-refresh.
      Example:  OPENTIMER=10 will refresh the Open Calls display every
                10 minutes.
                
   OpenOrder=ASC|DES  (default is ASCENDING)
      This setting allows you to control whether calls listed in the
      Open Calls window are displayed oldest first or most recent first.
      
   NetMessaging=ON|OFF
      This setting will force network messaging on or off.  By default,
      HELP!Desk looks for the presence of Netware drivers for Win 3.1
      and Win 95.  Unless one of them is present, network messaging
      is disabled.  You must set NetMessaging to ON if you are using
      a network driver (other than the two listed) that supports
      Novell messaging ("SEND") commands.
      
      To disable automatic messaging while allowing manual message
      sending, see the AUTOMESSAGE setting below.
      
   AutoMessage=ON|OFF
      Set AutoMessage to OFF to disable automatic messaging
      when calls are entered or reassigned.  Previously there
      was no way to disable messaging.
      
   SignOnName=[log-in name]
      Use this setting to pre-fill the log-in name on the HELP!Desk
      Log-In window.  When this setting is used, you need only to
      enter a password and click "OK".
         Example:  SignOnName=CHRIS
      
   SignOnPassword=[log-in password]
      This setting, when used in conjunction with SignOnName above,
      allows you to bypass the log-in window.  This setting should
      ONLY be used if you are NOT concerned about unauthorized access
      to HELP!Desk.
         Example:  SignOnPassword=hawkeye

   ZoomDefault=[zoom factor]         
      This setting allows you to change the default zoom of reports. 
      As you may know, reports print at whatever zoom factor they are
      displayed in.  On some printers, a setting of 100% will run the 
      report off the edge of the page.  If you experience this problem, 
      try setting your zoom factor to 99. 
      

   New Program Features
   --- ------- --------

   Utilities, Global Update
      Global Client / Call / Hardware / Software Updates
      allow you to to make changes to all records that meet
      your selection criteria.
      
   Call Menu
      A new option allows you to display Unlinked calls.

   Ticklers
      Globally post ticklers for all HELP!Desk users by entering an
      asterisk (*) in the Technician field.  This is a handy way to
      notify everyone of a staff meeting, scheduled mainframe maintenance,
      etc.
   
   Reporting
      You may now print mailing labels for clients.  This function
      requires Avery 5120 Laser Labels or equivalent and prints the
      full mailing address (not the internal address).
   
      Row totals have been added to the Call Count reports.

      Client and Call reports can now be directed to a file in ASCII, Excel,
      dBase or 1-2-3 formats.  This feature works best on reports that do
      NOT display the problem or resolution fields.  Due to a limitation
      in PowerBuilder, fields longer than 255 characters will create an
      unusable export file.
   
   Work Orders:
      RMA Number is now included on the printout.
      Client address information will show either an internal address
      or external (mailing) address based on the Client Type.
      
   Client Window
      The F9 Time/Date stamp can be used in the Client Notes window.
   
   Open Call Window
      You may now print the contents of the Open Calls window by clicking
      the Print button on the toolbar.

   Table Maintenance, Field Tables
      Added a "Save/Add" button which allows you to more quickly add
      multiple items to a table.  Previously you needed to click "Save"
      then click "Add".
      

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Please address your comments, questions and suggestions to

Coastal Technologies
615 Valley Road
Upper Montclair, NJ 07043-1403 USA
Voice: 201 744-2900
Fax:   201 744-2129 <<=== Preferred method!!!
BBS:   201 744-5147 (Email to SYSOP or
    post messages in the /HDWIN forum)

CIS:   71736,3475    
                    
For Internet/WWW addresses, please contact tech support.
 