CYBERMEDIA,INC.

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*  NOTE!                                                             *
*                                                                    *
*  When you have finished reading this document, please click on     *
*  File in the menu bar and select Exit from the drop-down menu      *
*  that appears. First Aid will then continue with the installation. *
*                                                                    *
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This is release 2.0 of First Aid 95 from CyberMedia.  This file contains
any last minute updates to the documentation which accompanied the
product.  In addition, it also documents any known bugs in the product
at the time it was shipped.  

INSTALLATION

To install the product, run the setup.exe program from the floppy disk.
You will be prompted for all of the appropriate information and all 
files will be placed into the proper location.  When you are done with
the installation, please reboot your system before running First Aid.
If for some reason the setup.exe program does not run or you have
other problems, please contact CyberMedia Technical Support at the
number listed below.

BRIEF SUMMARY OF HOW TO USE FIRST AID

First Aid has three features which are described below:

  1) First Aid problem monitor:

      Runs in the background as the "cross" icon.  
      The "siren" appears when it finds a problem.
      Click on the "siren" icon to fix the problem.

  2) First Aid application:

      Looks for potential problems at your request. 
      Can be brought up from the "cross" icon.

  3) First Aid crash protector:

      Runs hidden in the background. When a GPF occurrs,
      a dialog box appears, allowing the user to go back
      into the application in order to save and close 
      important files. 

DOCUMENTATION CHANGES

This section describes areas where the First Aid Users Guide is not 
consistent with the user interface for First Aid.  At this point there 
are no known discrepancies between the First Aid User's Guide and the 
First Aid program itself.

ISSUES and COMMENTS

There are a few known issues or comments concerning First Aid at this
time.  First, it should be mentioned that, at this point, First Aid
does not solve 100% of all Windows or Windows95 problems.  If there is 
a Windows problem which you feel that First Aid should be solving but
is not, please call CyberMedia Technical Support and let us know.  To 
the extent that it is possible, we will make every effort to include 
such problem solving in the next release of First Aid.

Issues with FirstAid installation:

1) If you are having problems installing First Aid or you having 
   problems running FirstAid after installation, then the following 
   may apply to you. Check your autoexec.bat file and see if there 
   is a line that references the program "vsafe".  If any such lines 
   are found, comment out these lines (by placing a "rem " at the 
   beginning of the line) and reboot your system.  You can then install
   FirstAid again.  When you are done, uncomment the lines in your
   autoexec.bat (remove the "rem ") and reboot your system again.

2) If you get an error when running setup.exe (such as error 301), then
   the problem may be that your temporary directory (see TEMP= in your
   autoexec.bat file) has too much data in it, that you have too many
   applications running on your PC, or that your installation disks 
   are defective.  Try closing some applications or removing some of  
   the temporary files from your temporary directory and then running 
   setup again.  

Issues with First Aid application checking:

1) First Aid's reactive application checking does not detect all
   problems with an application.  This is in part due to the way in
   which the application operates.  If you are having a problem with
   an application and you do not see any First Aid error box appear,
   then try checking in the First Aid application proactively (i.e. 
   via the application button).  The proactive check of applications 
   is much more complete and does not depend on the operation of the
   application.

2) There are instances where First Aid will report errors about
   missing files or configuration entries, and these errors concern
   portions of an application which are not installed on your system.
   In such cases, you can configure the checking of the application
   to not report these errors.  After pressing the application button,
   select an application to check.  If the application has not been
   previously configured for checking, then you will be asked to locate
   the application and then to configure its checking parameters.
   If the application has previously been configured, you can press
   the Features button to configure its checking parameters.   At this
   point, the configuration screen for that application appears, and you
   can turn off checking for the area that is reporting these errors.

3) When checking an application, you may sometimes see a warning message
   saying that the application is a different version from the one that
   First Aid supports.  If the version that you have is a minor upgrade
   to one that First Aid supports, then checking for that application
   can be done, however a few things may be flagged as errors when they
   really are not.  However, if the application is a major upgrade (e.g.
   version 2.0 where the previous version was 1.0), then checking will
   not be possible because the two versions are just too different and
   many errors will be indicated.  In some cases, First Aid may locate
   a missing file but if you try to fix the problem by copying the file,
   First Aid will not let you do it because the file is too different.
   If this happens, note the file name/location and try copying the file
   using the File Manager.

   *******************************************************************
   *                                                                 *
   * NOTE:                                                           *
   *                                                                 *
   * Updates for new versions of applications are available via      *
   * CompuServe and other methods.  This includes both new versions  *
   * of existing application, and new applications.  By downloading  *
   * REMEDIES.EXE, copying it to your First Aid directory, and then  *
   * running it (double click on remedies.exe in the file manager or *
   * exlplorer) you can get First Aid updates for your applications  *
   * and keep your copy of First Aid always up to date.  Just type   *
   * GO CYBERMEDIA in CompuServe or dial our BBS at (310) 789-4196.  *
   *                                                                 *
   *******************************************************************

Issues with network checking are listed below:

1) Network checks only work for Novell Netware 3.0, Windows for
   Workgroups 3.11 and Windows95 networks.  More network support will be
   added in future releases.

Issues with certain communications programs:

1) Some people have reported a problem using certain communications 
   programs with First Aid such as Lap Link, the Internet Phone, etc.  
   The symptom is that when these programs are started, the user
   gets a message saying "Not enough memory to run" or else the 
   program does not function properly.  To fix this problem, do the 
   following:

   i)   Double click on NotePad from the Accessories Group of the
        Program Manager.  When it comes up type the following:
       
          [Init]
          OpenComm=0
    
        Then select "Save As..." from the "File" menu.  Type in 
        "DRWCFG.INI" (without the quotes) in the 'File Name:' 
        field.  Make sure that the 'Directories:' field is the
        Windows Directory (this should be the default if NotePad
        is launched from the Accessories Group).

   ii)  Select "Open" from the "File" menu and type "*.db0" 
        (without the quotes).  Select the directory where 
        First Aid is installed (normally c:\firstiad).  The
        user should see firstaid.db0 in the listbox below the 
        place where "*.db0" is typed.  Select firstaid.db0 and
        click on the OK button.

   iii) Add the following 3 lines (2 lines of text and a blank
        line) at the top of FIRSTAID.DB0:

          [Additional Hooks]
          DrWCfg=1

        Then select "Save" from the "File" menu.

   iv)  Reboot Windows.  Now the user should be able to run
        LapLink for Windows.



PLEASE REGISTER YOUR COPY OF FIRST AID WITH US

Please fill out and return the enclosed registration card.  Registering
entitles you to:

  - Free technical support
  - Product upgrade notices
  - Special offers
  - New product information
  - Support files for additional applications

TECHNICAL SUPPORT

The following are numbers and addresses to be used for Technical
Support.  These numbers and address are subject to change without
notice.

  Fax support (preferred):    + 1 (310) 843-0120
  Bulletin Board support:     + 1 (310) 789-4196
  Telephone support:          + 1 (310) 843-0121 (9-4 U.S. Pacific Time)
  Compuserve:                 Go CyberMedia 
	     Mail -           74777.3470@compuserve.com
  Internet:  Mail -           support@cybermedia.com 
	     World Wide Web - http://www.internet-is.com/cybermedia/
	     FTP -            ftp.netcom.com  Login: anonymous
			      password: <local user id> 
			      cd /pub/fi/firstaid

OTHER PRODUCTS FROM CYBERMEDIA

PC911      -  Instant Support to Rescue and Restore your PC
	      Restores your PC when it won't boot up
	      Restores any previous setup
	      Helps install new cards

PACKING LIST

The package that First Aid came in should contain the following items:

  1 User manual entitled "First Aid Users Guide".
  1 User Registration Card, disk request form, and software license agreement.
  4 Floppy disks or 1 CD-ROM. 
  
The floppy disks should be entitled "First Aid Installation Disk".
They should be labeled "1 of 4", "2 of 4", "3 of 4", "4 of 4".  The 
envelope containing the disks should have a license agreement printed
on the outside.  This agreement should be read before opening the envelope.

NOTE:  There is a sticker containing your product serial number which
is present on the User Registration Card and also on the first of the 
installation diskettes.  Hold on to this number because it is needed 
when you install First Aid.  

Also, in the near future Cybermedia will release and even more complete
version of First Aid 2.0.  This version will be available to download 
off our BBS or Internet and Compuserve locations indicated above in the 
technical support section. 
