SYMANTEC CORPORATION - PETER NORTON GROUP                    08/10/95
README.TXT for Norton Utilities for Windows 95
---------------------------------------------------------------------
---------------------------------------------------------------------
       NU        NU                                                   
        NU  NU  NU                                                    
         NUNUNUNU                                                     
          NU  NU elcome to Norton Utilities for Windows 95            
---------------------------------------------------------------------
---------------------------------------------------------------------
Thank you for purchasing Norton Utilities for Windows 95.
This version of Norton Utilities is designed to run only under
Windows 95 (except for TuneUp programs that are designed to
run on previous versions of DOS). This version is not compatible
with Windows NT, Windows 3.x, Windows for OS/2, or Windows emulators
such as SoftWindows. 

Please review this document in it's entirety prior to
installing Norton Utilities as it contains late-breaking
information that the User's Guide does not contain. 

General information about Norton Utilities can be found online
using InfoDesk. Simply click InfoDesk from the Norton Utilities
menu.

---------------------------------------------------------------------
                                Contents
---------------------------------------------------------------------
1.0 TuneUp
    Memory requirements
    Tuning-up after installing Windows 95

2.0 Installation with Setup Wizard
    Note about installing to a long folder name
    Automatic renaming of older Norton Utilities programs
    Conflict with Microsoft Office 95's FindFast

3.0 General Points of Interest
    Notes about drive locking
    DOS-based program memory requirements
    DOS-based protected mode program path requirements
    Note about Norton Desktop for Windows
    Note about Windows 95 Safe Mode
    Note about using disk repair programs in Previous DOS Mode
    Note about hard disks with more than 1024 cylinders
    Note about the Quick View feature
    Monochrome display after restarting to DOS mode

4.0 Norton Protected Recycle Bin and Norton Protection (NProtect)
    How to configure Norton Protection (NProtect)
    How NProtect buffers purging protected files
    How much trash will that bin hold?
    NProtect and removable media
    About compressing a drive containing protected files
    About purging protected files while a disk program is processing
    About the NProtect shield and the Microsoft Plus! Pack
    Automatic shut-off for the Norton Protection Status

5.0 Norton Diagnostics (NDIAGS) DOS-based program
    Comprehensive Memory Test computer reboot and compressed drives
    Comprehensive Memory Test on a "swapped" compressed drive

6.0 Norton Disk Doctor (NDD) Windows-based and DOS-based
    About the "Restarting due to disk write..." message
    About the "Can't access drive x: (Abort, Retry, Ignore)" message
    Running Norton Disk Doctor at startup with other programs
    About SyQuest 270 and Adaptec 2940w drive partitions
    Using the DOS-based Norton Utilities program for Windows 95 DOS

7.0 Norton System Doctor
    100% CPU usage when System Monitor is running
    100% CPU usage during pcAnywhere sessions
    Microsoft Access and screen refresh problems
    Accessibility Options - High Contrast adjustment
    Optimum performance and sensor frequency settings
    Accessing without a mouse while docked
    Limited docking features while using Program Manager
    Changing Stop Light sensors colors
    Moving windows past a docked Norton System Doctor
    Vertical Multi-Column System Doctor displays

8.0 Rescue Disk
    Note about saving rescue items to a hard disk
    Limitations when saving rescue items to a compressed floppy
    Rescue and dual-boot systems

9.0 Image
    About the "Volume Lock Failed" message

10.0 Speed Disk
     About the "Restarting due to disk write..." message
     Packing DoubleSpace or DriveSpace 2 volumes
     Optimizing DriveSpace 2 and DriveSpace 3 compressed volumes
     Compressed volume and host drive locking while optimizing

11.0 System Information
     Memory tab's Total Windows Memory value calculation
     About hybrid bus systems
     About gathering information on large networks
     Printing reports while using Adobe Type Manager (ATM)
     About the Multimedia tab "cdaudio" error message
     About the Drive tab Selection total
     About the Windows 95 Device Manager
     About the processor report for a NexGen 586 computer
     About the System Information Benchmark
 
12.0 UnErase Wizard
     Note about the Recently Deleted Files list
     Recovering multiple deleted files using wildcards
     Microsoft's Quick View feature
     
13.0 UnErase (UNERASE) DOS-based program
     Out of memory workaround
     Workaround after Deleting Files using MS-DOS Deltree Program

14.0 Disk Editor (DISKEDIT) DOS-based program
     Using DOS 5

15.0 UnFormat (UNFORMAT) DOS-based program
     About long file name recovery
     About compressed disk recovery


1.0 TuneUp
---------------------------------------------------------------------
TuneUp requires a memory manager, such as HIMEM.SYS, to run properly.
You must have the following conventional and extended memory
available:
   DOS-based Program            Conventional    Extended
Norton Diagnostics (NDIAGS)        512K           NONE
Norton Disk Doctor (NDD)*          360K           2 MB
Space Wizard (SPACEWZD)            360K           2 MB

* Please note that Norton Disk Doctor may take a long time to load
  during TuneUp. This is normal, so please be patient.


2.0 Installation with Setup Wizard
---------------------------------------------------------------------
NOTE: DO NOT install Norton Utilities to a folder with a name longer
than 40 characters. The DOS-based Norton Utilities programs will not
run properly.
=========================
During installation, Setup Wizard attempts to rename older Norton
Utilities programs to *.old, and if files with this extension already
exist, to *.bak. If both extensions already exist, Setup Wizard over-
writes the older file without creating a backup first.
=========================
Microsoft Office 95's FindFast feature may cause problems with
Setup Wizard. Installing Norton Utilities while FindFast is running
will cause Setup Wizard dialog placement problems (dialogs may also
appear off the screen) and conflict with its initial Windows 95
restart procedure.  Should you experience these problems (or if you
are reading this prior to installation), you should remove it
temporarily from your StartUp folder.


3.0 General Points of Interest
---------------------------------------------------------------------
Several Norton Utilities programs lock the drive on which they are
working. If the drive is written to while it is locked, the program
must restart. As odd as this sounds, this process is normal for
multitasking operating systems. This process is commonly noticed on a
drive containing the swap file. For example, if the swap file grows
in size while Norton Disk Doctor is diagnosing the disk, Norton Disk
Doctor will restart in order to verify the newly written data on the
disk.
=========================
Some programs, such as the IBM RRTask List program, prevent Norton
Utilities programs from obtaining a drive lock.  Under these
circumstances, remove this program from memory by removing it from
the StartUp folder and/or from the "LOAD=" line of your WIN.INI file,
restart your computer, and try the Norton Utilities program again.
=========================
The DOS-based programs that accompany Norton Utilities for Windows 95
have the following minimum memory requirements:
   DOS-based Program            Conventional    Extended
Norton Diagnostics (NDIAGS)        512K           NONE
Norton Disk Doctor (NDD)           360K           2 MB
Space Wizard (SPACEWZD)            360K           2 MB
Disk Editor (DISKEDIT)             360K           2 MB
UnErase (UNERASE)                  360K           2 MB
UnFormat (UNFORMAT)                360K           2 MB
TuneUp (TUNEUP)                    360K           2 MB
Rescue Restore (RESCUE)            512K           NONE

Most of these programs run in protected mode, therefore a memory
manager, such as HIMEM.SYS, must be loaded.
=========================
The protected mode DOS Norton Utilities programs may display
"Run-time error R6009 - not enough space for environment" if your
PATH environment variable contains more than 128 characters.
=========================
If you are running the Norton Desktop for Windows, the following lines
must be removed from SYSTEM.INI file:
device=c:\ndw\vfintd.386
device=c:\ndw\vnss.386
=========================
Norton Disk Doctor can be used to diagnose and recover drives under
Windows 95.  However, many of the operating system functions needed
by the other utilities are not available in this mode, and therefore
the other utilities are not supported under safe mode.  If you have an
emergency situation and you cannot start Windows 95 normally, we
highly recommend that you refer to Appendix A, "DOS Recovery
Procedures" in the Norton Utilities User's Guide.
=========================
Beware of disk repair programs that are not specifically designed to
repair the Windows 95 file system. Using such a program can cause
corruption of long file names. If you accidentally run a disk repair
program not designed for Windows 95, don't worry. Norton Disk Doctor
will report and repair problems with long file names.
=========================
Hard disk drives with more than 1024 cylinders may cause problems with
Norton Utilities if improperly partitioned. You can overcome this
problem by using an Enhanced IDE (EIDE) or SCSI controller, upgrading
your system BIOS, or through the use of third-party disk partitioning
software.
=========================
The Windows 95 Setup Wizard does not automatically include Quick View
as part of the installation process. Quick View must be installed in
order to use the Quick View feature in UnErase Wizard and Space Wizard.
If Quick View is not installed on your computer, you can add it by
doing the following:
1 Click Settings, then Control Panel from the Start menu.
2 Click Add/Remove Programs.
3 Click the Windows Setup tab.
4 Click Accessories from the list box, then click Details.
5 Click Quick View putting a check mark to the left of it.
6 Click OK and then Apply.
  You will be prompted to insert your Windows 95 disk.
=========================
Some computers start in monochrome mode after running Windows 95.
Any DOS program may display in monochrome because of this. To
correct this problem, try typing MODE CO80 at the prompt.


4.0 Norton Protected Recycle Bin and Norton Protection (NProtect)
---------------------------------------------------------------------
To configure various Norton Protection (NProtect) features,
context-click (right-click) on the Recycle Bin icon, then click
Properties from the context menu.
=========================
NProtect uses available free space to protect your files. Once the
free space available reaches a specified threshold, NProtect will
start purging the oldest protected files to free up just enough space
to protect the latest deletion. This threshold is currently set to
10% or 10 MB of the current disk partition, whichever is less.
=========================
The Norton Protected Recycle Bin will protect up to a maximum of 1500
files.
=========================
NProtect will not automatically make room on a removable drive if that
drive was empty at startup. NProtect needs to acquire size measurements
regarding the drive in order to make room and will re-acquire this
information once a deletion has taken place or it detects that the
volume in that drive has changed.
=========================
Before compressing a drive, you should empty the files that have been
protected by Norton Protection.  This will speed up the compression of
the drive. To empty the Norton Protected Recycle Bin, context-click
(right-click) the Norton Protected Recycle Bin, then click Empty
Norton Protected Files.
=========================
Purging protected files while a disk utility program is processing may
not complete. You will notice that the NProtect shield does not
change after purging the files if the Show Norton Protection status
icon is checked. Simply close the disk utility and retry the purge
command again.
=========================
If Show Norton Protection status is checked and you check or uncheck
the Use Large Icons check box on the Plus! tab in the Display
Properties, then the Recycle Bin icon may appear stretched or
shrunken. To fix this, go to the Desktop Item tab in the Recycle Bin
Properties, uncheck the Show Norton Protection status check box,
click the Apply button, and then check the Show Norton Protection
Status check box and click OK.
=========================
The Show Norton Protection Status feature may automatically shut-off
should Windows run out of memory. Once you resolve your memory
problems, you will need to turn this feature on manually.
=========================
To uninstall Norton Protection, use the Selective UnInstall option and
choose UnErase Wizard. This will remove both the Norton Protected
Recycle Bin and UnErase Wizard from your computer. Simply open Add/
Remove Programs from the Control Panel to start Setup Wizard's
Uninstall programs.


5.0 Norton Diagnostics (NDIAGS) DOS-based program
---------------------------------------------------------------------
Norton Diagnostics will reboot your computer when performing a
Comprehensive Memory Test. The drivers for compressed drives are
temporarily disabled during this process. Be sure to start your
computer normally after using Norton Diagnostics so that the drivers
for compressed drives are loaded and the drives are properly mounted.
=========================
Do not run the Comprehensive Memory Test option from NDiags on a
"swapped" compressed drive (where your "C:" is compressed and another
drive is the host drive).  If you accidentally run Ndiags in this
configuration, you must rename your compressed drive drivers back
to their original names before restarting your computer.  To do 
this, look for the files dblspace.nds or drvspace.nds in your
root directory, and rename them back to dblspace.bin or drvspace.bin,
respectively, then reboot.


6.0 Norton Disk Doctor (NDD) Windows-based and DOS-based
---------------------------------------------------------------------
Norton Disk Doctor is designed to restart upon detection of writes to
the disk that is being diagnosed.  This is needed to insure the
data integrity on the disk when repairs are required.  This restart
may occur several times during a single NDD session.
=========================
When running the DOS version of NDD on a computer containing one or
more drives with invalid boot records, you may receive a message
saying "Can't access drive x: (Abort, Retry, Ignore)". Select Ignore,
and NDD will continue loading.  Select the drive to repair the problem.
=========================
Norton Utilities programs should not be run during system startup with
other programs that require exclusive access to a drive. For example,
do not run Norton Disk Doctor and ScanDisk on the same drive at
startup. Doing so will produce an error message.
=========================
Using Norton Disk Doctor on either SyQuest 270 or Adaptec 2940w drives
may warn you of the inability to access partitions on drive 1. If you
get a message indicating this, go into the Windows 95 hardware manager
and uncheck INT 13 Unit operation for the device if it is enabled.
=========================
Make sure you are running under Windows 95 MS-DOS mode when using the
DOS-based Norton Disk Doctor program to repair the boot record.


7.0 Norton System Doctor
---------------------------------------------------------------------
Norton System Doctor may report 100% CPU usage when Microsoft's
System Monitor (SYSMON) program is running. This is caused by System
Monitor's use of all idle processor time while displaying its
processor usage gauge.
=========================
Norton System Doctor may report 100% CPU usage during a pcANYWHERE
session. This is caused by the high activity generated by constant
video updates and modem transmissions.
=========================
Norton System Doctor sensors, may, on occasion, appear on Microsoft
Access's background window. When this occurs, force the Access
window to be refreshed by changing the size of the Access window,
or by minimizing and then maximizing it.
=========================
Using High Contrast (White on Black) Accessibility Options may cause
Norton System Doctor's text to be invisible. You will either need to
adjust System Doctor's sensor colors, or turn off the High Contrast
features.
=========================
Norton System Doctor's sensors have been configured for optimum
performance on most systems. You should not increase the frequency
of any sensor that can automatically run a Norton Utilities program,
such as the Rescue Readiness, Image, Disk Integrity, and Fragmentation
sensors.  If you do notice a decrease in drive performance while
Norton System Doctor is monitoring that drive, you may want to
decrease the frequency with which Norton System Doctor monitors that
drive.
=========================
If you don't use a mouse and you need to access Norton System
Doctor while it is docked, reopen Norton System Doctor from the
Start menu. To do this, press CTRL-ESC and use the arrow keys to
highlight Norton System Doctor from the Norton Utilities menu and
press Enter. This does not open another instance of Norton System
Doctor. It simply makes Norton System Doctor the active window. You
can then use ALT-Spacebar or F10 to access Norton System Doctor's
menu.
=========================
Norton System Doctor's docking features are limited while using
Program Manager (PROGMAN) as the shell, and may produce different
results than when using the standard Windows 95 shell (EXPLORER)
and other docking programs. There are several specific issues:
   - the autohide feature may not function correctly
   - maximize, restore, and close buttons may be grayed
   - If a minimized System Doctor is restored by using the Alt-Tab
     key, the border may display inconsistently
   - Clicking on the minimized title and opening to a full screen
     may exhibit behavior different from that of other applications.
=========================
You must open the properties for the given Stop Light sensor in order
to change it's color. You cannot change the color from the Appearance
tab of the Norton System Doctor Options dialog.
=========================
If you have "Always on Top" disabled in a docked Norton System
Doctor, you will not be able to move windows past the area occupied
by the System Doctor.
=========================
In rare cases, in a vertically docked Norton System Doctor, it's
width may be larger than that necessary to accommodate the current
set of selected sensors.  To get around this problem, simply close
and re-run the program.


8.0 Rescue Disk
---------------------------------------------------------------------
You cannot save rescue items to the root of any hard disk. The root
typically contains important data that could be overwritten.
=========================
Do not use the "Full Format" or "Quick Format" formatting options 
with Rescue saving to a compressed floppy.  Use the "Use Available
Disk Space" option only.
=========================
The Rescue disk cannot be booted on a dual-boot system with a Windows
NT boot partition.


9.0 Image
---------------------------------------------------------------------
Image may report a "Volume Lock Failed."  This simply indicates that
another disk program is currently accessing the disk and Image could
not lock the volume for its own process. Simply click OK and try
again when disk access by the other program has stopped.


10.0 Speed Disk
---------------------------------------------------------------------
Norton Speed Disk is designed to restart upon detection of writes to
the disk that is being optimized.  This is needed to insure the
data integrity on the disk while optimization is occuring.  This
restart may occur several times during a single Speed Disk session.
=========================
If Speed Disk needs to "Pack" your DoubleSpace or DriveSpace 2 volume,
it can take several hours or longer. Using Space Wizard to free up
space can help overcome this problem.
=========================
If Speed Disk displays a message indicating that you need to defragment
the compressed volume file (CVF) of a DriveSpace 2 or DriveSpace 3
drive, do the following:
1 Open the DriveSpace program from the System Tools menu.
2 Click the compressed volume to defragment.
3 Click Unmount from the Advanced menu.
4 Optimize the host volume with Speed Disk.
After you have optimized the host volume, do the following:
1 Open the DriveSpace program from the System Tools menu.
2 Click the host volume to mount.
3 Click Mount... from the Advanced menu.
4 Optimize the compressed volume with Speed Disk.
On rare occasions, this message may appear for a compressed Windows
startup drive.  If this occurs, please call Symantec technical support
for further instructions.
=========================
Speed Disk locks the compressed volume file (CVF) while optimizing.
Whenever a CVF is locked, the operating system also locks the host
drive (and any other CVF's on the same host drive).  This may result
in other disk programs failing to run on the host drive while the
lock is in effect.


11.0 System Information
---------------------------------------------------------------------
The Total Windows Memory value (located below the pie chart in System
Information's Memory tab) is calculated by adding together the 
following numbers:
      total physical memory
    + total current swap file size 
    + total current free space on disk
    + total size of all currently loaded 32-bit applications
The last item is included in the total calculation because 32-bit
applications under Windows 95 are "swapped out" by flushing them
from memory, and then re-loading from the original disk image when
they need to be "swapped in".
=========================
System Information will report the bus type for "hybrid bus" systems
as follows:
    VL/ISA is reported as ISA
    VL/EISA is reported as EISA
    PCI/ISA is reported as PCI
    PCI/EISA is reported as PCI
=========================
It may take System Information an extended amount of time to gather
information about network resources on large networks.
=========================
Printing a report while using some versions of Adobe Type Manager
(ATM) may cause the reversed text headings to print incorrectly.
=========================
The Multimedia tab cannot gather information about the "cdaudio" MCI
device while an audio CD is playing.  System Information displays
"Can not gather additional info" when this occurs.
=========================
For network, CD, and compressed drives, the Disk Usage Selection on 
the Drive Tab is the total size of all selected items as reported by
the file system.  This does not include "slack" space (wasted space
because of the device's cluster size), so the total amount allocated
will often be slightly more than the size displayed by System 
Information.
=========================
If the Windows 95 Device Manager shows an improperly configured device
(represented by a yellow "!" symbol), System Information may be unable
to display the correct information for this device. Also note that
Plug & Play devices that are disconnected may be reported by the
Windows 95 Device Manager as configured. System Information will
likely display a disconnected Plug & Play device as configured and
active.
=========================
System Information will identify a NexGen 586 computer as having a
386 based processor. The NexGen processor uses a 386 instruction
set.
=========================
To learn more about benchmarking your computer, click Information
from the System Benchmark window. Please note the following:
      - CMOS settings can be used to enable/disable the L1 and/or
        L2 cache. If the CPU seems slower than it should, verify the
        cache settings.
      - Some variation in the benchmark results is normal. System
        Information is designed to exclude common outside factors,
        such as most hardware interrupts, running applications, disk
        swapping, etc.  However, some low-level system events cannot
        be completely factored out. These events may cause minor
        variations in benchmark results.
      - Although your computer may be the same CPU and MHz speed as
        other computers, it does not mean that it will produce the
        same benchmark results. Various other factors, such as
        the type and speed of the system bus and memory, and the 
        amount and architecture of the memory cache, are accounted
        for and will affect the speed of your computer and the
        results of the benchmark.


12.0 UnErase Wizard
---------------------------------------------------------------------
The Recently Deleted Files list shows all files that are recoverable.
This list will display the last 25 deletions. However, if some of the
files have been overwritten, you will not see 25 files in the list.
=========================
If you delete a file on a floppy disk from an MS-DOS prompt and you
specify filename letters after a wildcard (for example,
DEL *ILENAME.TXT as opposed to DEL FILENAME.TXT or DEL *.TXT), then
UnErase Wizard will show the file as Unrecoverable in its Recently
Deleted Files page.   Right-click in the center of the file list to
turn Show Unrecoverable Files on.)  However, the file is usually
recoverable if you click Next and use the subsequent Wizard pages
to search the floppy disk.
=========================
If Quick View is not functioning, then refer to the note under "General
Points of Interest" earlier in this document.


13.0 UnErase (UNERASE) DOS-based program
---------------------------------------------------------------------
The DOS version of UnErase may run out of memory if you use the Change
Directory or View All Directories commands on disks with many
subdirectories, such as network disks.  To avoid this problem, use the
file list to navigate to the directory you want.
=========================
When files are deleted using the deltree command from a MS-DOS window
in Windows 95, then you cannot use the "Unerase" button in the main
UnErase/DX dialog to recover any of these files.  When you select 
File-->View all directories and try to recover, you will get the error
message "Error reading directory.  It may be erased".  To work around
this, use the File-->Unerase To command instead.


14.0 Disk Editor (DISKEDIT) DOS-based program
---------------------------------------------------------------------
Under DOS 5, insufficient conventional memory may cause system
instability. You must have at least 500K of conventional memory for
stable operation.


15.0 UnFormat (UNFORMAT) DOS-based program
---------------------------------------------------------------------
Long file names are not recoverable on floppy disks.
=========================
UnFormat will not work on compressed disks.
