       WELCOME TO SYMANTEC'S NORTON UTILITIES VERSION 8.0!
                  Norton Utilities 8.0 Read Me
                                

Thank you for purchasing Symantec's Norton Utilities 8.0.  Please
read this file for important information including:

    *     Hardware and Software Compatibility
    *     Additional Material and Tips

To print this file, change to your \NU directory and type:

    LP READ.ME /HEADER0 /L5 <ENTER>

Please read the following before installation and review the
Table of Contents for information on specific utilities.

EMERGENCY STARTUP
-----------------------------------------------------
If your system is damaged and you can't restart your computer
from your hard disk, place the EMERGENCY DISK in drive A: and
reboot.

EMERGENCY UNERASE
-----------------------------------------------------
Do not install Norton Utilities on a drive that needs repair or
requires data recovery.  To unerase an accidentally deleted file,
insert the EMERGENCY DISK, change to the floppy drive, and type:

     UNERASE <ENTER>

EMERGENCY REPAIR
-----------------------------------------------------
If you can't access part of your hard drive or suspect damage,
insert the EMERGENCY DISK, change to the floppy drive and type:

     NDD <ENTER>

INSTALL REQUIREMENTS
-----------------------------------------------------
Install requires at least 450K free conventional memory.  If your
normal configuration does not generate this amount, restart your
computer loading only essential TSRs and device drivers.

INSTALLATION ON COMPRESSED VOLUMES
-----------------------------------------------------
Before installing Norton Utilities on a compressed drive, run
Norton Disk Doctor /COMPLETE on both the host (non-compressed)
and compressed volumes.  If C: is your compressed volume, insert
the EMERGENCY DISK, change to the floppy drive and type:

     NDD C: /C <ENTER>
STARTUP PROGRAM OPTIONS
-----------------------------------------------------
During installation, Norton Utilities allows you to configure
your system to automatically load or run certain programs every
time you start your system.

PROBLEM INSTALLATION
-----------------------------------------------------
If you have problems installing Norton Utilities, edit your
AUTOEXEC.BAT and CONFIG.SYS files to temporarily remove
non-essential TSRs and device drivers.  If you are using MS-DOS
6.0, you can simply reboot and tap the F5 function key to bypass
your startup files.

MANUAL INSTALLATION
-----------------------------------------------------
Manual installation requires the use of PKUNZIP.EXE 2.00 or
later, a shareware utility available on most bulletin board
services.  Below are step-by step instructions for manual
installation from your A: drive (replace A: with an alternate
drive letter if necessary):

     1.   Check your drive for errors.  Insert disk #2 (the
          EMERGENCY disk and type:
               A:NDD C: /C <ENTER>

     2.   Create a directory for Norton Utilities:
               MD C:\NU <ENTER>

     3.   Change into that directory
               CD C:\NU <ENTER>

     4.   Copy all the files from the four diskettes:
               COPY A:*.* <ENTER>

     5.   Place your diskette with PKUNZIP.EXE in drive A:. Use
          it to uncompress the zipped files as follows:
               A:PKUNZIP *.??! <ENTER>

     6.   Automatically configure the Norton Windows Utilities
          programs by entering:
               NUCONFIG /$PR <ENTER>
               NUCONFIG /$WI <ENTER>
               NUCONFIG /$WD <ENTER>
               NUCONFIG /$INSTALL <ENTER>

     7.   Customize Norton Utilities for your system.  Run the
          configuration program and exit to DOS:
               NUCONFIG <ENTER>
               <PRESS> X

     8.   Create a rescue diskette by typing:
               RESCUE <ENTER>

     9.   Remove the RESCUE diskette from drive A:.

     10.  Delete the *.??! and install files from the C:\NU
          directory:
               DEL *.??! <ENTER>
               DEL INSTALL*.* <ENTER>

    11.   Delete the files that help boot the emergency diskette:
               DEL CONFIG.SYS <ENTER>
               DEL STARTUP.EXE <ENTER>
               DEL EMERGNCY.CMD <ENTER>

GENERAL ADVICE
-----------------------------------------------------
Reboot your computer after installing Norton Utilities.  Doing so
sets necessary environment variables correctly.

Take a few moments to peruse the READ.ME file.  It contains
detailed information not covered in your Users Guide.  

                        TABLE OF CONTENTS

COMPATIBILITY
Supported compression utilities. . . . . . . . . . . . . . . .  1
Windows for Workgroups 32-bit File Access. . . . . . . . . . .  1
Novell DOS Peer to Peer Networks . . . . . . . . . . . . . . .  1
Windows 3.1. . . . . . . . . . . . . . . . . . . . . . . . . .  2
OS/2.x . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2

PROGRAMS
CALIBRATE
Aborting CALIBRATE takes several minutes . . . . . . . . . . .  2

DISKREET
Using DISKREET with compressed drives. . . . . . . . . . . . .  3
Creating NDISKs on a compressed volume . . . . . . . . . . . .  3
Diskreet's drive letter remapped . . . . . . . . . . . . . . .  3
Loading high with EMM386.EXE . . . . . . . . . . . . . . . . .  3
SmartDrive 4.x and higher. . . . . . . . . . . . . . . . . . .  3
Zenith DOS 3.3 and Wyse DOS 3.21 . . . . . . . . . . . . . . .  4
Disk Manager or SpeedStor. . . . . . . . . . . . . . . . . . .  4
Alternate keyboard drivers . . . . . . . . . . . . . . . . . .  4
"Drive not Ready" critical error . . . . . . . . . . . . . . .  4

DISKEDIT
Aborting the directory scan. . . . . . . . . . . . . . . . . .  4
Calculator precision . . . . . . . . . . . . . . . . . . . . .  4
Advanced Recovery Mode . . . . . . . . . . . . . . . . . . . .  4

DISKTOOL
Marking clusters on compressed volumes . . . . . . . . . . . .  4
Access to device driven floppy drives. . . . . . . . . . . . .  4

DUPDISK
Validating TARGET disk media . . . . . . . . . . . . . . . . .  5

FILE COMPARE
Usable DDE Commands. . . . . . . . . . . . . . . . . . . . . .  5

FILEFIND
Search and replace caution . . . . . . . . . . . . . . . . . .  5
/BATCH switch limitations. . . . . . . . . . . . . . . . . . .  6

FILEFIX
Badly damaged Excel spreadsheets . . . . . . . . . . . . . . .  6
Repaired WordPerfect file 6.0 causes GPF . . . . . . . . . . .  6
Recovering text from WordPerfect 6.0's Viewer. . . . . . . . .  6

INI EDITOR
Create an association for your INI files . . . . . . . . . . .  6

INITRAKD
Numeric error codes defined. . . . . . . . . . . . . . . . . .  7

INI TUNER
F1 on Third Party Applet generates an error. . . . . . . . . .  7

NCD
Canceling directory scans. . . . . . . . . . . . . . . . . . .  8

NCACHE
How to print NCACHE.DOC. . . . . . . . . . . . . . . . . . . .  8
DR-DOS 6 . . . . . . . . . . . . . . . . . . . . . . . . . . .  8

NORTON DISK DOCTOR
Compressed volumes . . . . . . . . . . . . . . . . . . . . . .  8
Error report differs from OEM utility. . . . . . . . . . . . .  8
Size estimate of some compressed volumes . . . . . . . . . . .  8
DOS 3.3 with Disk Manager or large compressed drives . . . . .  8
LANtastic drivers. . . . . . . . . . . . . . . . . . . . . . .  8
Password protected SuperStor volumes . . . . . . . . . . . . .  9
The NDD.MSG file . . . . . . . . . . . . . . . . . . . . . . .  9

NORTON DISK DOCTOR FOR WINDOWS
Out of memory conditions . . . . . . . . . . . . . . . . . . .  9
Reports Stacker 3.1 CVF is seriously damaged . . . . . . . . .  9

NDIAGS
Functional components that fail. . . . . . . . . . . . . . . .  9
Freeze at start up or during the IRQ Status Test . . . . . . .  9
IRQ Status Test and 387 math coprocessors. . . . . . . . . . .  9
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . .  9
Problems exiting . . . . . . . . . . . . . . . . . . . . . . . 10
Speaker test produces static . . . . . . . . . . . . . . . . . 10
Freeze during speaker test . . . . . . . . . . . . . . . . . . 10
Sound cards attached to external speakers. . . . . . . . . . . 10
Serial and parallel port performance . . . . . . . . . . . . . 10
Print screen key in the keyboard press test. . . . . . . . . . 10
TURBO mode indicator changes state . . . . . . . . . . . . . . 10
Cyrix 486 SLC/DLC processor. . . . . . . . . . . . . . . . . . 10
Network adapter attached to the parallel port. . . . . . . . . 10
Memory tests on the PS/2 Model 50Z . . . . . . . . . . . . . . 11
Phantom joysticks .  .  .  . . . . . . . . . . . . . . . . . . 11
PS/2 screen flickers erratically . . . . . . . . . . . . . . . 11
ProAudio Spectrum cards .  . . . . . . . . . . . . . . . . . . 11
IRQ Status Test identifies drive as "Unknown Device" . . . . . 11
Serial and parallel loopback wiring logic. . . . . . . . . . . 11
Undocumented Switches  . . . . . . . . . . . . . . . . . . . . 12

NDOS
Freeze during network logon procedure. . . . . . . . . . . . . 12
Memory manager error messages. . . . . . . . . . . . . . . . . 12
Bright background colors . . . . . . . . . . . . . . . . . . . 12
How to restore blinking characters in applications . . . . . . 12
How to print NDOS.DOC and APPNOTES.DOC . . . . . . . . . . . . 12
Ordering a printed NDOS manual . . . . . . . . . . . . . . . . 12
PROMPT date display formats. . . . . . . . . . . . . . . . . . 13
NDOS and NetWare . . . . . . . . . . . . . . . . . . . . . . . 13

NUCONFIG
Settings don't take effect . . . . . . . . . . . . . . . . . . 13
MS-DOS 6.x Multi Config files. . . . . . . . . . . . . . . . . 13
Short names in Windows Groups. . . . . . . . . . . . . . . . . 13
Old SHELL= statement not REMed . . . . . . . . . . . . . . . . 13

RESCUE
Use the highest capacity diskette. . . . . . . . . . . . . . . 13
360K diskettes . . . . . . . . . . . . . . . . . . . . . . . . 13
Adding unrecognized drivers. . . . . . . . . . . . . . . . . . 14
Adding short names . . . . . . . . . . . . . . . . . . . . . . 14
Insufficient disk space for all drivers. . . . . . . . . . . . 14
Select NDD and the NDD Message File. . . . . . . . . . . . . . 14
Test your RESCUE diskette. . . . . . . . . . . . . . . . . . . 14

SFORMAT
Bypass DBLSPACE.BIN on bootable floppies . . . . . . . . . . . 14
With alternate command interpreters. . . . . . . . . . . . . . 14
SuperStor swapped boot drives. . . . . . . . . . . . . . . . . 14

SMARTCAN
How to upgrade from Norton Utilities 5.0 . . . . . . . . . . . 14
Recovering accidently ZAPPED dBase files . . . . . . . . . . . 15
AUTOCAD release 12 . . . . . . . . . . . . . . . . . . . . . . 15
Sharing violations . . . . . . . . . . . . . . . . . . . . . . 15

SPEEDISK
Before you optimize. . . . . . . . . . . . . . . . . . . . . . 15
Speedisk's optimization methods. . . . . . . . . . . . . . . . 15
Out of memory. . . . . . . . . . . . . . . . . . . . . . . . . 15
Two passes on compressed volumes . . . . . . . . . . . . . . . 16
Fragmentation report differs from OEM utility. . . . . . . . . 16

SPEEDISK FOR WINDOWS
Error writing to cluster . . . . . . . . . . . . . . . . . . . 16

SYSINFO
Within a Windows DOS box . . . . . . . . . . . . . . . . . . . 16
Finds too many ports . . . . . . . . . . . . . . . . . . . . . 16
/SPEC report parameter . . . . . . . . . . . . . . . . . . . . 16

SYSWATCH
Memory report differs from another utility . . . . . . . . . . 16
Memory sensors seem imprecise. . . . . . . . . . . . . . . . . 17
Cache sensor static or not available . . . . . . . . . . . . . 17
New Reset Button . . . . . . . . . . . . . . . . . . . . . . . 17

UNFORMAT
On host drives . . . . . . . . . . . . . . . . . . . . . . . . 17

WIPEINFO
New subdirectory management. . . . . . . . . . . . . . . . . . 17

GENERAL INFORMATION
Startup programs do not load . . . . . . . . . . . . . . . . . 17
Swapped Stacker volumes. . . . . . . . . . . . . . . . . . . . 18
Drive chatter. . . . . . . . . . . . . . . . . . . . . . . . . 18
Automounting . . . . . . . . . . . . . . . . . . . . . . . . . 18
PCANYWHERE . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Norton Desktop 3.0 for Windows . . . . . . . . . . . . . . . . 19
Norton AntiVirus 3.0 . . . . . . . . . . . . . . . . . . . . . 19
Backgrounding. . . . . . . . . . . . . . . . . . . . . . . . . 20
Multitasking environments. . . . . . . . . . . . . . . . . . . 20
QEMM and stealth mode. . . . . . . . . . . . . . . . . . . . . 21
Fastopen . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Video display and mouse problems . . . . . . . . . . . . . . . 21
Laptop computers . . . . . . . . . . . . . . . . . . . . . . . 22
Hard disks with more than 1024 cylinders . . . . . . . . . . . 22
Drive not ready. . . . . . . . . . . . . . . . . . . . . . . . 22
Drive or device not ready. . . . . . . . . . . . . . . . . . . 22
Special network notes. . . . . . . . . . . . . . . . . . . . . 22
Optimizing performance . . . . . . . . . . . . . . . . . . . . 23
Optimizing memory. . . . . . . . . . . . . . . . . . . . . . . 23
Running the utilities from diskette. . . . . . . . . . . . . . 24

COMPATIBILITY

SUPPORTED COMPRESSION UTILITIES
-----------------------------------------------------
Norton Utilities 8.0 fully supports compressed volumes created
with Stacker 2.0, Stacker 3.0, Stacker 3.1, SuperStor 2.0x,
SuperStor Pro 1.0x, DR-DOS 6 SuperStor, Novell DOS 7 Stacker, IBM
DOS 6.1 SuperStor/DS, and MS-DOS 6.x DoubleSpace.  Do not attempt
to run either Speed Disk or Norton Disk Doctor on volumes created
with other disk compression utilities.

Norton Utilities 8.0 does not fully support Stacker 4.0, and will
not attempt to test or optimize a Stacker 4.0 volume.  With NDD,
you can disable testing of the compression structures.  This will
allow testing and repair of the DOS disk stuctures on the Stacker
4.0 volume.  Running the surface test on a Stacker 4.0 volume is
not recommended.  (As always, you should first test the host
drive).  Note also that NDD will be unable to repair a directory
problem caused by a decompression error in the directory itself.

Norton Disk Doctor and Speed Disk identify compressed volumes
specifically (i.e., DoubleSpace, Stacker) in drive selection
boxes.  All other programs classify these volumes as Device
Driven.

WINDOWS FOR WORKGROUPS 32-BIT FILE ACCESS
-----------------------------------------------------
Windows for Workgroups 3.11 provides 32-bit File Access to
increase performance on certain systems.  This feature reads disk
information directly, bypassing DOS.  Norton Disk Doctor for 
Windows (NDDW) and Speed Disk for Windows (SDW) support 32-bit
File Access.  Testing and optimization of compressed drives is 
limited to the DOS structures.  NDDW will bypass the compression 
structure test and SDW will optimize directories and the FAT 
only, without physically defragmenting the drive (pass 1 
optimization only).

Note that 32-bit Disk Access is a separate feature that SDW and
NDDW fully support.

NOVELL DOS 7
-----------------------------------------------------
Norton Utilities 8.0 fully supports Novell DOS 7, its
compression, and networking.  If the peer-to-peer network feature
is in use, the server's drive letter is not available in SDW, SD,
NDD and NDDW.  It is unwise to run any low-level Norton Utilities
program on a Novell DOS 7 server.

Novell DOS 7 (NWDOS 7) deletes the command processor during
install, but does not change the SHELL= line in CONFIG.SYS.  If

                                1
you use NDOS, backup NDOS.COM and create a RESCUE disk before
installing NWDOS 7.

SYSINFO and NDOS report NWDOS 7 as version 6.  Novell DOS 7
masquerades as DOS 6.0 for compatibility.

WINDOWS 3.1 
-----------------------------------------------------
Norton Utilities 8.0 TSRs and device drivers are compatible with
Windows 3.1 in both Standard and Enhanced mode.  The Windows 3.1
SETUP program warning that certain Norton Utilities TSRs and
device drivers are incompatible with Windows 3.1 relates to
earlier Norton Utilities versions.

OS/2 2.x
-----------------------------------------------------
OS/2 2.x is different from DOS and employs a distinct file
system.  Some Norton programs function normally in this operating
environment; however, utilities that perform direct disk access
are not compatible.  These programs include Norton Disk Doctor,
Calibrate, UnErase, Speed Disk, Norton Cache, Directory Sort,
WipeInfo (file wiping works, but you cannot wipe disks), and NCD
(Prune/Graft and Copy Tree don't function properly).

It is possible to UNERASE files deleted on OS/2 FAT (not HPFS)
partitions.  Shut down the machine and boot using DOS, either
from a floppy disk or by using the dual boot option.

To detect network drives when running SYSINFO from within an OS/2
DOS box, be sure to set a preferred server.  SYSINFO only reports
detailed network information when executed from a mapped drive.  

Norton Disk Doctor for Windows, Speed Disk for Windows, Syswatch,
and the INI utilities do not run in OS/2.

PROGRAMS

CALIBRATE
-----------------------------------------------------
In some instances, long delays occur when CALIBRATE encounters
bad blocks.  Certain controller BIOSes execute several retry
cycles while attempting to read bad blocks.  This delay is more
pronounced on large drives with many sectors per track because
CALIBRATE reads and saves each sector on the track before it
attempts media repair.  When CALIBRATE tries to repair the bad
block, the BIOS again enters a retry cycle.  Aborting CALIBRATE
at this point may take several minutes because CALIBRATE waits
for the BIOS to finish its retry cycle and then restores the data
to disk before exiting.
                                2
DISKREET
-----------------------------------------------------
When using DISKREET and compressed drive technology, be aware of
these guidelines:

Dblspace and SuperStor/DS users:

     1.   NDISKS should reside only on the uncompressed host
          drive.  If necessary, create more space for NDISKS on
          the host by shrinking your compressed volume.

     2.   DBLSPACE.SYS must load before DISKREET.SYS in your
          CONFIG.SYS file as follows:
               DEVICE=C:\DOS\DBLSPACE.SYS /MOVE
               DEVICE=C:\NU\DISKREET.SYS

Stacker 3.1 users:

     Run STACHIGH.SYS in the CONFIG.SYS file before the DISKREET
     driver as follows:
               DEVICE=C:\STACKER\STACHIGH.SYS
               DEVICE=C:\NU\DISKREET.SYS

When you create an NDISK on a Stacker or SuperStor compressed
volume, Diskreet requires extra time to wipe the entire NDISK
file.  NDISKS do not compress, and this process confirms that
your compressed volume has enough free space to accommodate your
NDISK.

Use caution when mapping your network drives to ensure that you
do not reassign Diskreet volume drive letters.  Doing so renders
your Diskreet volumes inaccessible.

If you run EMM386.EXE and use DOS=UMB to access upper memory
blocks, DISKREET.SYS cannot automatically load itself into UMB
regions.  In this case, a DEVICEHIGH statement is the only way to
load DISKREET into upper memory.  If you use DEVICEHIGH, you must
also specify the /SKIPHIGH switch.  /SKIPHIGH prevents DISKREET
from loading itself high and transfers full upper memory block
control to EMM386.EXE.  Your CONFIG.SYS file should be similar to
this sample:

          DEVICE=C:\DOS\HIMEM.SYS
          DEVICE=C:\DOS\EMM386.EXE RAM
          DOS=HIGH,UMB
          DEVICEHIGH=C:\NU\DISKREET.SYS /SKIPHIGH

DISKREET automatically informs SmartDrive 4.x and higher that it
should not cache NDISK drives.  Do not override this safeguard by
forcing SmartDrive to cache an NDISK or you may lose data.
                                3
DISKREET is incompatible with certain disk partitioning systems
and some OEM versions of DOS, such as Zenith DOS 3.3 and Wyse DOS
3.21.

If you use an alternative partitioning software, such as Disk
Manager or SpeedStor, DISKREET may not function properly.  Test
DISKREET on these partitions before storing valuable data on
NDISKs.

If you use an alternate keyboard driver with DISKREET, specify
"Prompt at First Access" with auto prompting NDISKs.  Doing so
allows the keyboard driver to load before you enter the password.

Drive letters reserved by DISKREET.SYS may generate the DOS
"Drive not Ready" critical error message when certain programs
poll all currently assigned drives, such as Central Point's Anti
Virus.  To avoid this problem, configure your NDISK to mount
automatically at boot.

DISKEDIT
-----------------------------------------------------
After launching DISKEDIT, you can abort the directory scan by
pressing any key or clicking the mouse.  Doing so saves time if
you restrict your DISKEDIT activities to the system area or the
current directory.  However, if you want dynamic links through
directories and to the FATs, you must allow DISKEDIT to complete
the directory scan.

The DISKEDIT calculator handles positive integers with 32-bit
precision up to approximately 4 billion and does not display an
error when overflow occurs.  Use this calculator for simple
decimal, hexadecimal, and binary conversions and arithmetic.

Disk Edit's Advanced Recovery Mode (ARM) is a powerful tool that
virtualizes, tests, and recommends settings to provide access to
badly damaged disks.  ARM's flexibility allows you to redefine a
disk's physical settings and does not prevent you from saving
improper information.  Use caution before writing settings to
disk because invalid settings can render disks inaccessible. 

DISKTOOL
-----------------------------------------------------
It is inappropriate to use DISKTOOL to mark clusters on
compressed volumes.  There should never be any physically bad
clusters within a Stacker, SuperStor, or DoubleSpace Compressed
Volume File (CVF).  Repair all bad clusters on the host drive
using Norton Disk Doctor.

DISKTOOL provides a new switch, /DEVICEDRIVEN, which gives
"Revive a Defective Diskette" access to device driven floppy
drives.  Use /DEVICEDRIVEN only if your external floppy drive
does not appear in the Revive a Defective Diskette drive list.
                                4
DUPDISK
-----------------------------------------------------
DUPDISK does not validate TARGET floppy media.  If you want to be
certain that the TARGET media has no bad sectors, turn the DOS
VERIFY command ON.  Because VERIFY slows down many procedures,
you may want to create a batch file to toggle VERIFY's status.
For example:

     DUP.BAT:
     --------
     VERIFY ON
     DUPDISK
     VERIFY OFF

FILE COMPARE
-----------------------------------------------------
FILE COMPARE understands the following DDE execute command verbs:

Note that items in angle-brackets are placeholders for actual
text values. Do not use the angle brackets. For example,
[compare(c:\windows\win.ini,c:\save\win.ini)] tells File Compare
to load the two versions of win.ini.

[compare(<left file name>,<right file name>)]

[captions(<left-panel-caption>,<right-panel-caption>,
          <main-caption-file-name>]

[current(0|1|2)]    //Used to enable "Undo Selected Changes" menu
                    item and orient "newer" bitmap.

0 -- neither panel contains the current version of the file
1 -- left panel contains the current version of the file
2 -- right panel contains the current version of the file

[window(<ascii-decimal-window-handle)]  //Tells File Compare  
                                        which window to activate
                                        when Return button is
                                        pushed.

[top()]   //Tells File Compare to bring itself to the top.

FILEFIND
-----------------------------------------------------
Use caution when using FILEFIND to search and replace text in
documents that have special formatting codes, such as Word for
Windows and most spreadsheet software.  These applications
contain position-sensitive codes.  If the original text is longer
or shorter than the replacement text, these codes become skewed
and may render documents inaccessible to the original
application.
                                5
The /BATCH command does not apply to FILEFIND's search and
replace feature.

FILEFIX
-----------------------------------------------------
Occasionally, smooth recovery of badly damaged Excel spreadsheets
is not possible.  If FILEFIX cannot repair one of your Excel
spreadsheets, try the following technique:

1.   Load Excel, create an empty spreadsheet, and save it as
     EMPTY.XLS.

2.   Quit Excel and run FILEFIX.

3.   Repair your damaged Excel spreadsheet using the "Recover
     cell data only" feature.  Save this file as DATAONLY.XLS and
     exit FILEFIX.

4.   From the DOS prompt type:

          COPY /B EMPTY.XLS + DATAONLY.XLS NEWFIX.XLS <ENTER>

5.   Launch FILEFIX and repair NEWFIX.XLS using the "Attempt
     recovery of all data" option.  (Expect FILEFIX to discard a
     section of this file.) 

6.   Quit FILEFIX and run Excel.

7.   Open FIXED.XLS.  You may have to try several times.

8.   When the spreadsheet appears on screen, IMMEDIATELY save it
     under a different name.  Reload the file and continue with
     your work. 

A badly damaged WordPerfect 6.0 (WP 6) file may not recover
flawlessly, causing a GPF while you scroll through it.  If you
GPF after recovering a WP 6 file, restart your computer, launch
WP 6, open the file again, and immediately save it in WordPerfect
5.1 format.  You can then open the new WordPerfect 5.1 file and
save it back into WP 6 format.

WP 6.0 has a file previewer located in the File/Open dialogue. 
If you have greater success seeing the recovered text in the view
window than in the editing window, highlight all the text in the
view window and press CTRL-C.  Open a new document and press
CTRL-V to paste the viewer's text.

INI Editor
-----------------------------------------------------
Associations provide a handy way to launch specific applications
by file type.  Here are directions for configuring INI files to
automatically run INI Editor:
                                6
     Norton Desktop 3.0 Users
     ------------------------
     1. Open a drive window
     2. Select File, Associate
     3. In the extension box type: INI
     4. In the application box type: C:\NU\INIEDITR.EXE

     Program Manager Users
     ---------------------
     1. Run File Manager (winfile)
     2. Select File, Associate
     3. In the extension box type: INI
     4. In the application box type: C:\NU\INIEDITR.EXE

INITRAKD
-----------------------------------------------------
The DOS version of INI Tracker occasionally generates numeric
error codes.  Here is a listing of their definitions:

1000 "File Compare: insufficient memory"
1001 "File Compare: could not open file 1"
1002 "File Compare: could not open file 2"
1003 "File Compare: error reading a file"
1004 "File Compare: file has no data"
1006 "File Compare: processing canceled by callback"
1007 "File Compare: line too long, maybe binary file"
1008 "File Compare: file too big to process"
2001 "Sysmon: insufficient memory"
2002 "Sysmon: memory lock failed"
2003 "Sysmon: database create failed"
2004 "Sysmon: database find failed"
2005 "Sysmon: database update failed"
2006 "Sysmon: database add failed"
2007 "Sysmon: database read failed"
2008 "Sysmon: file open failed"
2009 "Sysmon: file read failed"
2010 "Sysmon: file write failed (out of space?)"
2011 "Sysmon: database delete failed"
2012 "Sysmon: file is binary (not an error)"
2013 "Sysmon: directory is tracked but cannot be restored"
2014 "Sysmon: file delete failed (read only?)"
2015 "Sysmon: file rename failed"
2016 "Insufficient disk space to take snapshot."
2017 "File is too big, snapshot not taken."
2018 "Cannot track INI Tracker's data files, snapshot not taken."

INI TUNER
-----------------------------------------------------
You may receive the error "Help file does not exist" when you
press F1 on a third-party applet, such as video card applets. 
Click OK to remove the error message and gain access to the help
file.

                                7
NCD
-----------------------------------------------------
To cancel directory scans, press the ESCAPE key.

NCACHE
-----------------------------------------------------
For detailed information on NCACHE, please refer to the
NCACHE.DOC file.  This file can be printed by changing to your
Norton Utilities subdirectory and entering:

     COPY NCACHE.DOC PRN <ENTER>

If you use NCACHE with DR-DOS 6 and want to save your current
NCACHE configuration, you must indicate the path of the
NCACHE.INI file using the /INI switch.  For example, if C:\NU is
your Norton Utilities subdirectory, type the following from the
command line:

     NCACHE2 /SAVE /INI=C:\NU\NCACHE.INI <ENTER>


NORTON DISK DOCTOR (NDD)
-----------------------------------------------------
Whenever NDD repairs a compressed volume, reboot and run NDD
until no further problems are detected.  Always perform the
decompression test (surface test) on compressed volumes.  Many
errors on compressed volumes only appear during the decompression
test.

NDD and the OEM utility that came with your compression software
may report problems and fixes differently.  NDD reports all
errors it encounters and every repair it makes.  The OEM utility
may fix some problems silently. 

NDD's drive selection list box may overestimate the size of some
compressed volumes.  Before diagnosing the drive, NDD calculates
volume size based on the compression ratio.  If you override the
default 2:1 ratio and/or store a large amount of incompressible
data (e.g., *.ZIP files), you may not fully achieve the
compression ratio.  In this case, less compression actually
occurs and NDD'S list box shows a larger number than that which
CHKDSK and DIR display.  NDD's final report, produced after
diagnosis, shows the volume's functional size.

If you have DOS 3.3 with a Disk Manager partition or a compressed
volume larger than 32 MB, there are 1,024 bytes per sector rather
than the standard 512 bytes per sector.  Such volumes cannot be
completely diagnosed by NDD.

NDD refuses to diagnose and repair hard disks when LANtastic
drivers are resident in memory.  If you have a LANtastic network
and suspect that your hard drive needs repair, boot from your
                                8
RESCUE diskette or restart without loading these drivers before
running NDD.

NDD does not support password protected SuperStor volumes because
SuperStor alters certain bytes in the system area based on the
password you assign to the volume.  NDD interprets the resulting
structure as a "badly damaged CVF."

Note that Norton Disk Doctor requires the NDD.MSG file to display
your drive's status.

NORTON DISK DOCTOR FOR WINDOWS (NDDW)
-----------------------------------------------------
If you receive an "Out of Memory" error message using NDDW, turn
animations off, unload a few TSRs, or exit an application.  NDDW
needs at least 8K of free DOS memory to begin the diagnosis.  The
Windows Help About box may show that you have plenty of free
memory, but it only displays the total memory available to
Windows.  Use SYSWATCH to determine the amount of free DOS
memory.  If this memory lies below 8K, unload an application or
TSR before running NDDW again.

If NDDW reports that your Stacker volume "is seriously damaged",
exit Windows and run the DOS version.  If your volume is fine,
restart Windows and use SYSWATCH to determine the amount of free
DOS memory.  Although NDDW requires only 8K of DOS memory,
Stacker requires a small additional amount.  If you receive this
error and NDD DOS finds no problems, unload an application or TSR
before running NDDW again.

NDIAGS
-----------------------------------------------------
NDIAGS tests the individual components of your computer.  To
ensure proper diagnosis, each of your computer's sub-systems must
adhere to certain standard specifications.  One or several of
your computer's components may not fully conform to these
standards.  These components may be functional, yet may fail when
NDIAGS tests them against these specifications.

If NDIAGS freezes while starting up or performing the IRQ Status
Test, reboot and run NDIAGS again.  The Crash Recovery feature
reports which component NDIAGS was testing when the machine
locked up and asks you if you want to retest, skip, or
permanently disable the test on the component.

If you own a 387 math coprocessor, you may need to use Crash
Recovery to bypass its test.  NDIAGS may freeze while testing the
coprocessor during the IRQ Status Test on certain motherboards.

If your system locks up while testing with NDIAGS, restart your
computer using your rescue diskette.  If you freeze again, test
the failing component in another system.  For example, if your
                                9
computer locks up during the video test, place the video card on
another motherboard using a different monitor.  This technique
helps isolate the problem.

If you consistently experience problems when exiting NDIAGS,
launch it using the /NOSEARCH switch. If the /NOSEARCH option
remedies your problem, isolate the responsible "search" feature
by enabling the search tests (listed under the File-Options menu)
one-by-one. If /NOSEARCH does not help, use /RESET to re-enable
component identification.

Moving the mouse during the speaker test may produce a "static"
sound as the system responds to the mouse interrupts.  This side
effect is not a problem.

On some systems, such as the TOSHIBA 4400SX, do not disable the
internal cache before running NDIAGS normal speaker test.  If you
need to leave the cache disabled, use the Alternate Speaker Test
available from NDIAGS File Options menu.

If you use a sound card attached to external speakers, NDIAGS may
route the sound through your sound card instead of the internal
speaker.  Make sure that your external speakers are turned on
before you run NDIAGS.  If it is inconvenient, use the Alternate
Speaker Test from the File Options menu.

Running a memory manager, such as QEMM or EMM386, can impair the
performance of your serial and parallel ports.  Specifically, you
may see lower numbers on the Parallel Port Data Throughput test
and your serial ports may fail the higher speed tests (57K,
115K).  Restart your computer without your memory manager to
accurately benchmark your serial and parallel port throughput.

Some keyboards, such as the Northgate keyboard, avoid accidental
screen prints by requiring two Print Screen key presses before
generating its scan code.  On these keyboards, you must press the
Print Screen key twice to pass the keyboard test.

When NDIAGS tests certain systems, the TURBO mode indicator light
may change state.  This change does not affect your computer's
speed (MHz setting), it simply toggles your TURBO indicator
light.  To reset the TURBO indicator light, reboot your computer
or consult your computer's reference manual.

If your system uses the Cyrix 486 SLC/DLC processor, NDIAGS may
fail the Arithmetic section of the System Board/CPU Test.  A
known anomaly with this processor causes it to return an improper
result from a particular integer instruction.  Fortunately, the
processor's failure should not cause any problems with
applications.

                               10
If you use a network adapter attached to the parallel port, such
as the Xircom adapter, do not enable "Search for Parallel Ports"
in the File Options menu or you will lose your network
connection.

If you own a PS/2 Model 50Z, you will not be able to perform
NDIAGS comprehensive or extended memory tests.  This model uses a
non-standard method of switching into protected mode and is not
supported.

Certain Logitech mouse drivers may cause NDIAGS to see a phantom
joystick.

If you own an old PS/2 with a basic VGA card (not XGA or Super
VGA), your screen may flicker erratically during the IRQ status
test and the system may crash.  Disable "Vertical Retrace" on the
device list located in the File, Interrupt Configuration menu. 

ProAudio Spectrum cards do not emulate the MPU-401 exactly. 
Therefore, although NDIAGS sees this MIDI device, the IRQ Status
Test cannot generate its interrupt.

If a device driver or disk controller caches your hard disk,
floppy drive, or CD-ROM, and NDIAGS cannot disable the cache, the
IRQ Status Test identifies these devices as "Unknown."

Undocumented NDIAGS Switches
-----------------------------------------------------
/NODMA    If your system locks up after the hard drive test, try  
        using the /NODMA switch.

/4PAR     If your system has four physical parallel ports and
          NDIAGS does not recognize them, using the /4PAR switch
          helps NDIAGS access the fourth parallel port.

/OLDVIDEO If your system's BIOS predates 1987 and you are
          experiencing video display problems in NDIAGS, try
          using /OLDVIDEO.

NDIAGS Serial and Parallel Loopbacks
-----------------------------------------------------
If you wish to make your own set of Serial and Parallel
loopbacks, the pinouts are provided below.  Loopbacks are also
available from Symantec directly at (800) 441-7234.

WIRING LOGIC

9 Pin Serial - DB9S Connector (Female)

2  3  7  8  1  4  6  9
|__|  |__|  |__|__|__|

                               11
25 Pin Serial - DB25S Connector (Female)

2  3  4  5  6  8  20 22
|__|  |__|  |__|__|__|


25 Pin Parallel - DB25P Connector (Male)

2  15 3  13 4  12 5  10 6  11
|__|  |__|  |__|  |__|  |__|


NDOS
-----------------------------------------------------
If your computer locks up when you log on to your network, load
the NDOS environment into conventional rather than upper memory. 
To modify the NDOS environment memory location, use NUCONFIG or
edit the NDOS.INI file to specify UMBEnvironment=No.

After installing NDOS, you may receive an error message from your
memory manager.  This anomaly occurs when NDOS loads itself into
upper memory blocks that your memory manager later allocates to
other software.  To correct this situation, re-run your memory
manager's optimizer.  If you continue to experience difficulty
after optimization, run NUCONFIG to ensure that neither the NDOS
command processor nor the environment load into upper memory.

If you want bright background colors, yet end up with blinking
foreground characters on a normal background, edit your NDOS.INI
as follows:

     BrightBG=YES   Adds bright background colors and removes
                    blinking characters.

After installing NDOS, some of your programs may not display
blinking characters.  If you prefer blinking characters to bright
background colors, edit your NDOS.INI as follows:

     BrightBG=NO    Adds blinking characters and removes bright
                    background colors.

The file NDOS.DOC contains the NDOS reference documentation.  A
companion file, APPNOTES.DOC, provides detailed compatibility
information.  To print NDOS.DOC and APPNOTES.DOC, enter:

     COPY NDOS.DOC PRN <ENTER>
     COPY APPNOTES.DOC PRN <ENTER>

To purchase a printed copy of the NDOS manual, call Customer
Service at (800) 441-7234.
                               12
The NDOS Reference Manual lists incorrect date display formats
for certain PROMPT command parameters.  Use PROMPT $D for word
format ("Wed  Oct 6, 1999") and PROMPT $d for numeric format
("Wed  10/06/99").

NDOS AND NETWARE
-----------------------------------------------------
The NDOS FREE command returns incorrect information on Novell
NetWare volumes greater than 256 MB.  Use the CHKVOL command
instead.

The NDOS REN command does not rename directories on Novell
NetWare servers.  Use the RENDIR command instead.

NUCONFIG
-----------------------------------------------------
If you lose your NUCONFIG settings, set the SYMANTEC and NU
environment variables in your AUTOEXEC.BAT file and reboot your
computer.  Assuming that Norton Utilities resides on drive C:,
make sure the \SYMANTEC and \NU directories exist and add the
following lines to your AUTOEXEC.BAT:

     SET SYMANTEC=C:\SYMANTEC
     SET NU=C:\NU

Both NUCONFIG and INSTALL support MS-DOS 6.x and its MULTI CONFIG
feature.  NUCONFIG and INSTALL place Norton device drivers and
TSRs in the [COMMON] area of your MULTI CONFIG file.

If you use Windows and select short names for the Norton
Utilities programs, edit the group item icons to reflect this
change.  NUCONFIG can not automatically alter these files.

When you install the NDOS command processor, the original SHELL=
statement is not REMed.  If you try NDOS and decide to restore
COMMAND.COM, remove NDOS using NUCONFIG.  When you reboot, your
original SHELL= statement becomes active.

RESCUE
-----------------------------------------------------
When creating a rescue diskette, use the highest capacity
diskette available to fit as many recovery utilities as possible.

Rescue does not format 360K floppies because they don't have
enough space for the DOS system files, the rescue utility, and
basic recovery information.  If you only have 360K diskettes,
copy RESCUE.EXE and the rescue information files onto one floppy
and use SFORMAT A:/S on another.  With both floppies, you can
start your machine and recover vital system information in
emergency situations.

                               13
If an essential device driver does not appear in RESCUE's "Disk
Contents" list, use BROWSE to select it.  BROWSE adds these items
to the current RESCUE disk.  You can configure RESCUE to
automatically copy the driver by editing the RESCUE.INI file and
adding it to the [INCLUDE] section.

If you use short names for the Norton Utilities programs (i.e.,
SD instead of SPEEDISK), you can edit the RESCUE.INI file and add
these names to the [SETUP] section.  RESCUE.INI is a text file.

If you load several large drivers and TSRs, your RESCUE diskette
may not have enough free space to hold all these programs, your
RESCUE data files, and the default set of Norton Utilities
applications.  If your RESCUE diskette fills up before copying
all essential drivers and TSRs, deselect a Norton Utilities
application.

Make sure your RESCUE disk has both Norton Disk Doctor (NDD) and
the NDD Message File.  NDD needs the message file in order to
report your errors.

After creating your RESCUE disk, press CTRL-ALT-DEL to ensure
that it restarts your computer in an practical configuration.  If
you want to add network drivers or upper memory managers, do so
before a disaster ensues.

SFORMAT
-----------------------------------------------------
If you use Dblspace, Stacker 3.1, Novell DOS 7's Stacker, or
SuperStor/DS and do not want to transfer the 50K DBLSPACE.BIN
(STACKER.BIN in Novell DOS 7) file onto bootable floppies, run
SFORMAT with the /NODBL switch.

The /COM: switch formats bootable floppies with an alternative
command processor.  For example, to create an NDOS system
diskette, enter the following:

          SFORMAT A: /S /COM:C:\NU\NDOS.COM <ENTER>

If you run SuperStor and swap the boot drive, SFORMAT and RESCUE
cannot find the system files.

SMARTCAN
-----------------------------------------------------
When you upgrade from Norton Utilities 5.0, the \TRASHCAN
subdirectory created by FILESAVE is obsolete and should be
deleted from your drive.  The \TRASHCAN directory is hidden.  To
remove it, type the following from the root directory:

               SMARTCAN /OFF <ENTER>
               FA C:\TRASHCAN /dir /hid- <ENTER>
               DEL C:\TRASHCAN <ENTER>
                               14
               RD C:\TRASHCAN <ENTER>
               SMARTCAN /ON <ENTER>

If you accidently ZAP a dBase file and SMARTCAN is on, use
UNERASE to recover your data.  dBase copies the header of the
zapped file to a new file, then deletes the original file.  With
SMARTCAN on, UNERASE provides the most reliable method for file
recovery.

Turn SMARTCAN off before you run AUTOCAD release 12.  AUTOCAD 12
reports a damaged configuration file when SMARTCAN is in memory.

If you receive a sharing violation while running SMARTCAN, load
SHARE before SMARTCAN in your AUTOEXEC.BAT file as follows:

     C:\DOS\SHARE /L:200 /F:4096
     C:\NU\SMARTCAN /ON

SPEEDISK
-----------------------------------------------------
Back up your disk before running SPEEDISK for the first time. 
You should also run NDD /C before you optimize, especially on
compressed volumes.

If you receive an "Out of Memory" message running SPEEDISK, try
running SPEEDISK for Windows (SDW).  If SDW also runs out of
memory, try the following techniques:

1.   If you have a directory with many files (including deleted
     entries), try running SPEEDISK with the /BIGDIR switch. 
     SPEEDISK requires significantly more time to execute when
     using the /BIGDIR switch.  However, you may need to use this
     switch only one time because SPEEDISK trims deleted file
     entries and directories when it optimizes.  After using
     SPEEDISK /BIGDIR successfully, run SPEEDISK without the
     /BIGDIR switch.  Running SPEEDISK frequently may help you
     avoid the need to use the /BIGDIR switch.

2.   Boot with an optimal configuration to give SPEEDISK as much
     free memory as possible.  For example:

          CONFIG.SYS:
          -----------
          DEVICE=C:\DOS\HIMEM.SYS
          DEVICE=C:\DOS\EMM386.EXE NOEMS
          DOS=HIGH,UMB

          AUTOEXEC.BAT:
          -------------
          PROMPT $P$G
          PATH C:\DOS\;C:\NU
                               15
          SET NU=C:\NU
          SET SYMANTEC=C:\SYMANTEC

3.   If neither the /BIGDIR switch or the optimal configuration
     alone eliminate the "Out of Memory" error, use the two
     techniques together.  Boot as shown in step 2 and use the
     /BIGDIR switch.

SPEEDISK performs two passes on compressed volumes.  The first
pass optimizes the FAT and the second optimizes the compression
structures.  These two areas are distinct, and SPEEDISK displays
a unique layout for each.  SPEEDISK must complete both passes to
guarantee full defragmentation.

The fragmentation levels reported by SPEEDISK and your OEM
defragmentation utility may differ because they use different
algorithms to calculate fragmentation.  Note that this
calculation has been improved since NU 7 and provides a more
accurate measure.  Therefore, NU 7 fragmentation reports may also
be different.

SPEEDISK FOR WINDOWS (SDW)
-----------------------------------------------------
If SDW reports "error writing cluster" and NDD finds no error,
exit Windows and run the DOS version of SPEEDISK.  If you still
have difficulty, delete some files from the drive.

SYSINFO
-----------------------------------------------------
The CPU, hard disk, and overall benchmarks vary widely when run
within a DOS box under Windows because Windows time-slices CPU
activity.

When run with network drivers loaded, SYSINFO may find more
parallel or serial ports than actually exist.  For a more
accurate report, run SYSINFO with the /IDPORT switch.

When using the /SPEC parameter for generating reports in SYSINFO,
the SPEC file must reside in the directory indicated by the NU
environment variable.

SYSWATCH
-----------------------------------------------------
SYSWATCH's memory sensors may not match the amount reported by
other third party vendors.  SYSWATCH's "Windows Memory" sensor
includes the amount used by DOS boxes and applications; other
utilities often ignore memory used by DOS programs.

Make sure that you compare equivalently.  1 kilobyte (KB) equals
1,024 bytes.  1 megabyte (MB) equals 1,024 KB or 1,048,576 bytes. 
SYSWATCH offers the flexibility to display any sensor in MB, KB,
or bytes.  Other utilities may not have this versatility.
                               16
If the memory sensors seem inaccurate, use INI Editor to add
"PageOverCommit=8" to the [386Enh] section of the SYSTEM.INI. 
This statement improves information given to SYSWATCH via the
Windows Virtual Machine Manager (VMM).

Check to see whether your permanent swap exceeds the amount
recommended by Windows.  Swap files that surpass the
recommendation translate into wasted disk space because Windows
does not use it.

If you use Windows for Workgroups 3.11's 32-bit File Access and
its cache, VCACHE, SYSWATCH may not provide you with a cache
sensor.  This sensor detects DOS caches such as SMARTDRV,
NCACHE2, and SPEEDRV.  If a DOS cache is installed with VCACHE,
SYSWATCH displays only the DOS cache hit rate.

SYSWATCH has a "reset" command located in the control menu that
sets the high and low history at their current values.

UNFORMAT
-----------------------------------------------------
Exercise caution when using UNFORMAT on the host drive of a
compressed volume.  If your drive contains IMAGE or MIRROR
information, UNFORMAT can restore your data without difficulty. 
However, if IMAGE or MIRROR information is not found, do not
automatically search for and restore directories.  Most
compression utilities pack data but not directory entries.  When
performing automatic directory search in this situation, UNFORMAT
finds and restores both the uncompressed directory entries (that
actually belong to the compressed volume) and those located on
the host drive.  Since both sets of directories end up on one
volume, this operation creates havoc.  Keep your image files
current by running IMAGE every time you boot.  If IMAGE is not in
your AUTOEXEC.BAT file, add it with NUCONFIG.

WIPEINFO
-----------------------------------------------------
WIPEINFO handles subdirectories differently in Norton Utilities
8.0 than it did in version 6.0.  WIPEINFO from Norton Utilities
6.0 removed subdirectory entries by default.  If you choose to
Include Subdirectories, WIPEINFO now leaves the directory
structure intact, removing only the files.

GENERAL INFORMATION

STARTUP PROGRAMS DO NOT LOAD
-----------------------------------------------------
If you run Windows or a menu program from your AUTOEXEC.BAT file,
you may need to reposition the commands to run IMAGE, NDD,
DISKMON, and SMARTCAN.  You can use NUCONFIG or a text editor to
reorder the lines in your AUTOEXEC.BAT as follows:
                               17
          SMARTCAN /ON
          DISKMON /LIGHT+
          NDD C: /Q
          IMAGE C:
          WIN

SWAPPED STACKER VOLUMES
-----------------------------------------------------
If you use Stacker version 2.0 or 3.0 and swap your drives (i.e.,
the compressed volume is C: and the host is D:), make sure to use
the /SYNC switch on the SSWAP.COM driver.  Below is a sample
CONFIG.SYS:

     DEVICE=C:\STACKER\STACKER.COM C:\STACVOL.DSK
     DEVICE=C:\STACKER\SSWAP.COM C:\STACVOL.DSK /SYNC

DRIVE CHATTER
----------------------------------------------------
When a compression utility's driver (e.g., Dblspace, Stacker) is
configured to automount floppies, the floppy drives "chatter"
when accessed by some of the Norton Utilities programs.  To
eliminate the chatter, disable the automount feature of your
driver.  Doing so also frees up extra memory and quickens program
execution.

IBM DOS 6.1:   Create an ADDSTOR.INI in the HOST DRIVE's root
               directory.  Enter "NOAUTO" on its own line, save
               the file, and reboot.

SuperStor:     Add the /NOAUTO switch to the SSTORDRV.SYS device
               in your CONFIG.SYS file.

MS-DOS 6.x:    Run Dblspace, select Tools, Options, and uncheck
               "Enable automounting."

Stacker 3.1    Edit the STACKER.INI file and remove the line
               referring to the floppy, i.e., A:STACVOL.DSK /RP

AUTOMOUNTING
----------------------------------------------------
SFORMAT and RESCUE provide support for automounted DoubleSpace,
Stacker, and SuperStor/DS compressed disks.  When you enter
SFORMAT or RESCUE, the program detects the compression and
indicates "Compressed" in the Size field.

Because compressed volumes cannot be directly formatted, SFORMAT
also lists the host drive letter, which you can format.  If you
format the host drive, the diskette returns to its original
uncompressed size.  (If you want the diskette to remain
compressed, use the OEM format utility.)

                               18
RESCUE copies files to the compressed diskette without
reformatting, however it cannot make the disk bootable.  To
create a bootable RESCUE diskette, select the host drive letter.

NOTE:  If you swap the type of diskette (compressed vs.
non-compressed) while running SFORMAT or RESCUE, you must exit
and restart the utility to refresh the drive information.

USING NORTON UTILITIES WITH PCANYWHERE
-----------------------------------------------------
When pcANYWHERE is active, Norton Utilities automatically uses
standard display mode.  However, if Norton Utilities is already
running when a session is established, it remains in graphical
display mode, which causes garbage on the remote computer's
screen.  If you use pcANYWHERE often, run NUCONFIG and set the
video mode to standard, or create an NDOS alias that starts the
Norton Utilities programs with the /G0 switch.

USING NORTON UTILITIES WITH NORTON DESKTOP 3.0
-----------------------------------------------------
Installing Norton Desktop 3.0 for Windows (NDW 3) after Norton
Utilities 8.0 (NU 8) overwrites critical system files that are
more up-to-date in NU 8.  Because NU 8's files work properly for
NDW 3, and restore the NU 8 system files SYMEVNT.386 and
SYMEVNT1.DLL as follows:

     COPY A:SYMEVNT*.* C:\WINDOWS\SYSTEM <ENTER>

NU 8's SDW and NDDW include backgrounding and many other
enhancements to those found in NDW 3.0.  To save one megabyte of
disk space, delete NDW 3's SDW and NDDW files as follows:  

     CD C:\NDW <ENTER>
     DEL SDW.* <ENTER>
     DEL NDDW.* <ENTER>
     DEL SDENGINE.DLL <ENTER>

Remove NDDW and SDW from your "Norton Desktop Applications" group
by highlighting their icons and pressing DEL.

USING NORTON UTILITIES WITH NORTON ANTIVIRUS 3.0
-----------------------------------------------------
Installing Norton AntiVirus 3.0 (NAV 3) after Norton Utilities
8.0 (NU 8) overwrites critical system files that are more up-to-
date in NU 8.  Because NU 8's files work properly for NAV 3, it
is important to restore the NU 8 system files SYMEVNT.386 and
SYMEVNT1.DLL as follows:

     COPY A:SYMEVNT*.* C:\WINDOWS\SYSTEM <ENTER>
     CD C:\NAV <ENTER>
     DEL SYMEVNT*.* <ENTER>
                               19
BACKGROUNDING
-----------------------------------------------------
Norton Disk Doctor for Windows (NDDW) and Speed Disk for Windows
(SDW) provide "backgrounding" capability, which allows users to
optimize and diagnose their drives while going about their daily
work.

When running in the background, SDW and NDDW do not hinder your
computer's performance because they become active only when the
system is idle for a predetermined time.  (You can adjust this
timeout through the program's Customize features.)

Backgrounding pauses whenever you move your mouse or type on the
keyboard.  If you save a file to SDW's or NDDW's selected drive,
the programs must restart because the file structure changed. If
one of your applications saves temporary files to the disk (for
example, word processors and screen savers), you may never
complete the optimization process.  To avoid this situation, turn
off applications that automatically write to the disk and use
permanent swap files whenever possible.

Do not run NDDW or SDW concurrently with another manufacturer's
defragmentation or diagnostic utility.  Doing so could cause data
loss.

To avoid interrupting printer, modem, or FAX activity while
running in the background, SDW and NDDW provide startup options
in "Preferences" that configure these programs to watch for
activity on COM1:, COM2:, LPT1:, and LPT2:.  Be careful to only
select ports that have a printer, FAX board, or modem attached. 
If you designate a port assigned to a mouse or network card, SDW
and NDDW may never run.

MULTITASKING ENVIRONMENTS
-----------------------------------------------------
In general, applications or commands that modify the File
Allocation Table (FAT) can cause unpredictable results when run
under multitasking environments.  

Norton Utilities detects and disables use of the EMS page frame
in the following multitasking environments run in Windows,
DESQview, DOSSHELL from MS-DOS 5.0 or 6.x, PC-MOS, OS/2 2.x.  For
this reason, you may run out of memory when performing certain
functions.  In such situations, exit the environment and run the
utility in DOS.  In addition, please be aware of the following
issues when running multitasking environments: 

     DISKEDIT: run in read-only mode.

     DISKMON:  disables protection when running Windows.
                               20
     DISKREET: disables the Auto Open and Quick Close features
               under Windows.  Use the DISKREET.EXE program to
               manually open and close NDISKs in Windows.  Any
               NDISKs opened before starting Windows remain open
               and available.

     SMARTCAN: As a general rule, turn SMARTCAN on before loading
               Windows.

     NCC:      affects only the active DOS window.

     NCD:      affects only the active DOS window.

     IMAGE:    Run before loading Windows or DESQview, not within
               DOS boxes.

QEMM AND STEALTH MODE
-----------------------------------------------------
When QEMM Stealth Mode is active, some programs may experience
errors when writing to the disk via the EMS Page Frame.  To avoid
this problem, Norton Utilities automatically disables its use of
the EMS page frame whenever Stealth Mode is active.  As a result,
Norton Utilities loses the use of the 64K page frame.  If you run
into a low memory situation, you can access this additional
memory without disabling Stealth.  QEMM provides a switch that
sets aside a disk buffer in conventional memory.  Add the
parameter "DBF=2" to your QEMM command line in the CONFIG.SYS
file (see your QEMM manual for more information on this switch). 
Running any of the Norton Utilities followed by the switch
"/FRAME" enables it to use the EMS Page Frame despite the
presence of Stealth Mode.

THE DOS "FASTOPEN" PROGRAM
-----------------------------------------------------
NCACHE is a more effective and safe way to optimize your
computer's performance than FASTOPEN.  FASTOPEN causes data loss
in certain circumstances.  Some computer vendors automatically
install FASTOPEN when they configure machines.  You may have
FASTOPEN on your computer even if you didn't put it there.  Use
an editor to remove the line that reads "INSTALL=FASTOPEN" from
your CONFIG.SYS file or "FASTOPEN" from AUTOEXEC.BAT.

VIDEO DISPLAY AND MOUSE PROBLEMS
-----------------------------------------------------
Some EGA and VGA adapters produce small dots that trail mouse
movement when you use the graphical (arrow-shaped) mouse cursor.
If you experience this degradation, try using the standard mouse
pointer.  Quickly test whether bypassing the graphical mouse
solves your problem by executing "NORTON /M0".  If successful,
reset the mouse in NUCONFIG.  Run NUCONFIG, select "Video and
Mouse Options," and deselect Graphical Mouse.  If you continue to
                               21
have difficulty, try changing the display mode to either "Some
Graphical Controls" or "Standard" through NUCONFIG. 

LAPTOP COMPUTERS
-----------------------------------------------------
To improve the viewing quality of an LCD laptop screen, try using
the utilities with the /LCD switch.  To permanently use these
colors, run NUCONFIG, select "Video and Mouse Options," and set
the Screen Colors to Greyscale. 

Some monochrome laptop screens do not fully support remapping of
graphical characters.  Norton Utilities may not display the
graphical mouse cursor or other graphic font enhancements on
non-standard LCD displays.  If you see unusual characters on your
screen, use NUCONFIG to set the "Standard" display mode.

HARD DISKS WITH MORE THAN 1024 CYLINDERS
-----------------------------------------------------
Norton Utilities Version 8.0 provides limited support for hard
disks with more than 1024 cylinders.  Accessing more than 1024
cylinders is usually managed through hard drive controller sector
translation.  However, Ontrack's Disk Manager or Storage
Dimension's SpeedStor can create partitions past the 1024th
cylinder without translation.  If your drive is configured in
this manner, the following limitations apply:

1.   CALIBRATE does not run on partitions which span past the
     1024th cylinder.

2.   SFORMAT does not access or format these areas.

DRIVE NOT READY
-----------------------------------------------------
If SPEEDISK or NDD report the error "Drive not ready, close the
drive door" while analyzing your hard drive, it may indicate that
your hardware can't keep pace with the large reads these programs
perform.  Call your vendor's technical support for more
information.

DRIVE OR DEVICE NOT READY ERROR CYCLES
-----------------------------------------------------
Many Norton Utilities programs poll your drives when launching or
accessing low level information.  If a device-driven drive bay is
empty, the programs execute several retry cycles and post the
message "Drive or Device Not Ready."  You can avoid this cycle by
keeping a disk in your CD-ROM, Bernoulli, and Syquest drives.

SPECIAL NETWORK NOTES
-----------------------------------------------------
You can install Norton Utilities Version 8.0 on a network server. 
In order to use the utilities effectively in a networking
environment, create a \SYMANTEC directory on local hard disks and
                               22
set two environment variables in each AUTOEXEC.BAT file as
follows:

       SET NU=C:\SYMANTEC
       SET SYMANTEC=C:\SYMANTEC

OPTIMIZING PERFORMANCE
-----------------------------------------------------
ALL PROGRAMS:  The Norton Utilities use both conventional and
virtual memory (Extended or Expanded memory).  The more free
conventional memory you have, the less Norton Utilities relies
upon slower virtual memory.  If your system has little free
conventional memory, temporarily unload any non-essential TSRs
and device drivers.

On a very large disk, or a disk with many files and directories,
make sure that you have at least one or two megabytes of EMS/XMS
memory free (use SYSINFO to find out how much memory is
available).  If a TSR, such as a disk cache or RAM drive, is
consuming most of your extended memory, temporarily unload it or
reduce its allocated memory.  See the OPTIMIZING MEMORY section
below for additional tips.

SPEEDISK:  When SPEEDISK defragments a disk, it shuffles large
amounts of data.  If your disk is very full, SPEEDISK can only
move data in small chunks and must relocate it frequently. 
Confirm that your disk has at least one or two free megabytes
before you optimize so SPEEDISK can run as quickly as possible. 
On very large compressed drives, you might need even more free
space due to the complex nature of these disks.  Archive files
that you don't use regularly.

OPTIMIZING MEMORY
-----------------------------------------------------
If your system uses an advanced memory manager such as QEMM,
386Max, or MS-DOS 6.x EMM386, proper configuration can eliminate
many problems.

Fortunately, these memory managers provide utilities that
automatically optimize the memory manager's configuration.  Use
this optimization program to configure your memory manager for
efficient and trouble-free use.

The optimizers for each of these memory managers are:

QEMM                     - OPTIMIZE
MS-DOS 6.x EMM386        - MEMMAKER
386Max                   - MAXIMIZE

Please refer to the memory managers' documentation for more
information.
                               23
RUNNING THE UTILITIES FROM DISKETTE
-----------------------------------------------------
If you want to run the Norton Utilities programs from diskette,
you may need to include the NLIB200.RTL file.

Programs that require the NLIB200.RTL:

     calibrat.exe   diskedit.exe   diskmon.exe    diskreet.exe
     disktool.exe   ds.exe         dupdisk.exe    filefind.exe
     filefix.exe    initrakd.exe   ncc.exe        ncd.exe
     ndoshelp.exe   norton.exe     rescue.exe     sformat.exe
     smartcan.exe   sysinfo.exe    unerase.exe    unformat.exe

Note that Norton Disk Doctor requires the NDD.MSG file.





































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