			PSSKB.TXT
**********************************************************
          Answers to Commonly Asked Questions About
 
    Microsoft(R) FoxPro(R) for Windows(TM) Version 2.5a

    (C)1993 Microsoft Corporation. All Rights Reserved.
**********************************************************
========
CONTENTS
========

Part   Description
----   -----------

1      Cross-Platform 
2      Interface Features
3      Report Writer
4      Screen Builder
5      Product Support

-----------------------------------------------------------
======================
Part 1: Cross-Platform
======================

Overview of Questions 
---------------------

1   Can I create a FoxPro for Windows application using 
    FoxPro for MS-DOS?
2   I have an existing FoxPro 2.0 project. How do I 
    enable it to run in FoxPro version 2.5?
3   Will I be able to create executable files for 
    FoxPro version 2.5?
----------------------------------------------------------

Question 1

Can I create a FoxPro for Windows application using 
FoxPro for MS-DOS?

Answer 1

FoxPro for Windows can execute applications you create
with FoxPro for MS-DOS without you making any changes to 
the appplications. The FoxPro for MS-DOS power tools, 
however, don't support features that are specific to the 
Windows environment. You can write your own code to add
these Windows features, but we don't recommend this 
approach to cross-platform application development.
----------------------------------------------------------

Question 2

I have an existing FoxPro 2.0 project. How do I enable it
to run in FoxPro version 2.5?

Answer 2

You open the project in FoxPro version 2.5 and rebuild your 
application. You must convert screens and reports only if
you decide to modify them.
----------------------------------------------------------

Question 3

Will I be able to create executable files for FoxPro version 2.5?

Answer 3

Yes. The options for building .EXE files in FoxPro 2.5 for
MS-DOS are the same as in FoxPro 2.0. You can build 
compact and stand-alone .EXE files. Compact .EXE files are 
distributed with library files that are included in the 
FoxPro Distribution Kit. Stand-alone .EXE files don't 
require the FoxPro library files. The information from the 
libraries is built into a stand-alone .EXE.

In FoxPro for Windows, you can create the equivalent of 
the compact .EXE file. These files are distributed with 
the library files included in the FoxPro for Windows 
Distribution Kit.
----------------------------------------------------------
==========================
Part 2: Interface Features
==========================

Overview of Questions
---------------------

1   Why do the windows created in FoxPro for Windows have 
    different style controls when compared with the 
    windows in FoxPro for MS-DOS?
2   What is the purpose of the Control-menu box at the 
    top left of FoxPro windows?
3   Why is it that some windows in FoxPro can be resized 
    and others can't?
4   Why have the keyboard shortcuts in FoxPro for Windows 
    been changed? Is there a way to restore the FoxPro for
    MS-DOS style keystrokes?
5   When I create a table and press Enter to add a new 
    field I find that the dialog unexpectedly closes. Why
    is this?
6   FoxPro for Windows automatically displays a status bar
    located at the bottom of the main window. Is it 
    possible to remove this status bar? Is the DOS-style 
    status bar available?
7   When I issue the command SET DISPLAY TO VGA50 and then
    issue the command SET DISPLAY TO VGA25 to restore the
    previous setting, the status bar disappears. How do I
    restore the status bar?
8   Why has the menu for FoxPro for Windows changed?
    Is the MS-DOS version of the menu available?
9   The Edit menu contains a number of new options such as
    Paste Special... and Change Link.... How do I use 
    these options? 
10  The Program menu contains a new option, Beautify. What 
    does it do?
11  The Text menu is completely new. What new features 
    does this menu offer? 
12  Occasionally the Object menu is available. When and 
    why is it displayed?
13  FoxPro for Windows includes Windows-style help. Is 
    there any way to access the .DBF-style help I used in 
    Fox 2.0?
14  Shouldn't I get a full path display rather than just 
    the drive letter when I issue the following command 
    in the Command window?

         ? SET("DEFAULT")
----------------------------------------------------------

Question 1

Why do the windows created in FoxPro for Windows have 
different style controls when compared with the windows in 
FoxPro for MS-DOS?

Answer 1

FoxPro for Windows is designed to conform to the Windows 
3.1 interface guidelines for applications. These 
guidelines enable you to use the same methods of moving, 
selecting, and changing windows with all Windows 
applications. FoxPro windows now include Control-menu 
boxes and Minimize, Maximize, and Restore buttons. For a 
complete discussion of window styles and terminology, 
refer to the Getting Started manual.
----------------------------------------------------------

Question 2

What is the purpose of the Control-menu box at the 
top left of FoxPro windows?

Answer 2

A single click in the Control-menu box displays the 
Control menu, with which you can move, size, close, and 
select windows. A double-click in the Control-menu box 
closes the window.
----------------------------------------------------------

Question 3

Why is it that I can resize some windows in FoxPro 
and not others?

Answer 3

FoxPro for Windows contains both windows you can size and 
windows you can't size. Windows that contain a text-
editing region are sizable. Examples of sizable windows 
are the Command window, Screen Design window and the 
Calendar. These windows may contain scroll bars and a 
sizing box in the bottom right corner of the window. 
Examples of windows you can't size include the View and 
RQBE windows. Windows you can't size have only the 
Control-menu box and the Minimize button.
----------------------------------------------------------

Question 4

Why have the keyboard shortcuts in FoxPro for Windows 
changed? Is there a way to restore the FoxPro for MS-DOS 
style keystrokes?

Answer 4

FoxPro for Windows supports Windows-style keystrokes, such 
as using Enter to choose a focused selection. FoxPro for 
Windows supports both an MS-DOS keystroke mode and Windows
keystroke mode. Refer to the FoxPro online help for 
details on the keystroke differences. You were asked at
installation time which mode to select. However, you can 
change the mode interactively at any time in FoxPro by 
issuing the command:

   SET KEYCOMP TO DOS  
or
   SET KEYCOMP TO WINDOWS

Each time you load FoxPro, the default KEYCOMP setting 
you specify during installation will be in effect. To 
change the default setting of KEYCOMP, include the 
appropriate statement the CONFIG.FPW file:

   KEYCOMP=DOS  
or
   KEYCOMP=WINDOWS
----------------------------------------------------------

Question 5

When I create a table and press Enter to add a new field 
I find that the dialog unexpectedly closes. Why is this?

Answer 5

The keystroke navigation is different in Windows and 
MS-DOS. In FoxPro for MS-DOS, the keystroke equivalent of
clicking the focus button is Ctrl+Enter. In Windows, it 
is Enter. So pressing Enter in the Table Structure dialog
tells FoxPro you have chosen the OK button. To establish 
the MS-DOS keystroke mode in Windows, issue the command 
SET KEYCOMP TO DOS.
----------------------------------------------------------

Question 6

FoxPro for Windows automatically displays a status bar 
located at the bottom of the main window. Is it possible
to remove this status bar? Is the MS-DOS style status bar 
available?

Answer 6

The Windows-style status bar displays the same information
as the MS-DOS-style status bar, plus information about the 
currently selected menu name or command and messages you 
create using FoxPro commands. It can also display the 
system time.

The Windows-style status bar is displayed by default. To 
remove the status bar, in the Command window issue the 
command:

   SET STATUS BAR OFF

Alternatively, in CONFIG.FPW enter the item:

   STATUS BAR = OFF

To restore the status bar, substitute ON for OFF in
the previous two examples.

The SET MESSAGE TO command you use to specify a 
message location is ignored when the Windows style status
bar is active. When the Windows-style status bar is 
active, messages you create with commands such as DEFINE 
MENU, DEFINE POPUP, DEFINE BAR, and @...PROMPT, appear in 
the Windows-style status bar.

When the Windows-style status bar is active, to display 
the time on the right hand side of the status bar 
issue the following command: 

   SET CLOCK STATUS

Alternatively, in CONFIG.FPW enter the item:

   CLOCK = STATUS

For compatibility with existing FoxPro 2.0 applications, 
FoxPro for Windows displays the MS-DOS style status bar 
when you issue the command SET STATUS ON.
----------------------------------------------------------

Question 7

When I issue the command SET DISPLAY TO VGA50 and then 
issue the command SET DISPLAY TO VGA25 to restore the 
previous setting, the status bar disappears. How do I 
restore the status bar?

Answer 7

Issue the SET STATUS BAR ON command.
----------------------------------------------------------

Question 8

Why has the menu for FoxPro for Windows changed? 
Is the MS-DOS version of the menu available?

Answer 8

The menu in FoxPro for Windows has been modified for 
consistency with the standard Windows interface. The 
System menu on the FoxPro 2.0 menu bar has been removed 
and a number of specific menu items have been moved.

Take a moment to explore the new menu structure. Note that
a brief message describing each menu item is displayed in 
the status bar at the bottom of the main FoxPro window.

If you are more comfortable with the menu bar layout of 
FoxPro 2.0, you can run a distributed FoxPro menu program
that recreates it. Simply execute the DOS.MPR file 
located in the GOODIES subdirectory with the DO command. 
Running this menu program replaces the FoxPro for Windows 
menu bar layout with the FoxPro for MS-DOS menu bar 
layout while retaining the Text menu for multiple font 
support.

To automatically display the FoxPro for MS-DOS menu bar 
when you load FoxPro for Windows, place the following 
item in the CONFIG.FPW file to execute the DOS.MPR 
program:

   COMMAND = DO C:\FOXPROW\GOODIES\DOS\DOS.MPR

Modify the path specification for DOS.MPR based on your 
specific installation.
----------------------------------------------------------

Question 9

The Edit menu contains a number of new options such as 
Paste Special... and Change Link... . How do I use these 
options?

Answer 9

The new Edit menu options support Object Linking and 
Embedding (OLE). The items include Paste Special, Insert 
Object, Object, Change Link, and Convert to Static. For 
a detailed discussion of OLE consult the FoxPro
documentation.
----------------------------------------------------------

Question 10

The Program menu contains the new option, Beautify. What 
does it do?

Answer 10

The Beautify option alters the appearance of program files 
so they are easier to read. For example, you can choose to 
alter the case of key words and variables, and to add 
indentation within procedures and DO CASE statements. 
You can alaso highlight program organization by 
bracketing specific control statements such as: 

   IF
     DO something
   ELSE
     DO something
   ENDIF  
----------------------------------------------------------

Question 11

The Text menu is completely new. What new features does 
this menu offer? 

Answer 11

The Text Menu adds support for multiple fonts and text 
formatting. The Font option makes all of your installed 
Windows fonts available within FoxPro. A Font option is 
also available in the Browse menu for Browse windows.

To change the main FoxPro window font, hold down the 
Shift key when you choose the Text menu pad. Then choose 
the Screen Font... option.

The Enlarge Font and Reduce Font options change all text 
to the next available point size in the current font. To 
alter the spacing of the text, select the Single Space, 
1 1/2 Space, or Double Space option.

The Indent option indents the selected group of lines one 
tab stop. Undent does the opposite by moving a selected 
group of lines out one tab stop.
----------------------------------------------------------

Question 12

Occasionally the Object menu is available. When does it 
display and why?

Answer 12

The Object menu is available when either the Screen 
Builder or the Report Writer window is open. As with the 
Text and Browse menus, the Object menu provides access to 
fonts. Specific items on the Object menu are enabled and 
disabled based on the currently selected object.

For example, a rectangle drawn in the Screen Design window 
may have an outline or pen color, a background or fill 
color, and a fill pattern.
----------------------------------------------------------

Question 13

FoxPro for Windows includes Windows-style help. Is there 
any way to access the .DBF-style help I used in Fox 2.0?

Answer 13

By default, FoxPro for Windows uses Windows-style help. To 
access the .DBF-style help, issue the following command:

   SET HELP TO FOXHELP.DBF

Pressing F1 or choosing Contents from the menu will then 
open .DBF-style help.

To return to the Windows-style help, issue the following 
command:
	
   SET HELP TO FOXHELP.HLP

To change the default help to the .DBF-style help, add 
this statement to your CONFIG.FPW file:

   HELP = FOXHELP.DBF
----------------------------------------------------------

Question 14

Shouldn't a full path rather than just the drive letter 
display when I issue the following command in the command 
window?

       ? SET("DEFAULT")

Answer 14

No. This is consistent with FoxPro 2.0 for MS-DOS.
----------------------------------------------------------
=====================
Part 3: Report Writer
=====================

Overview of Questions
---------------------

1   Should I convert all of my FoxPro 2.0 reports to 
    FoxPro for Windows format?
2   I used the Quick Report option to create my initial 
    report. Now I want to add another field. In FoxPro 
    for MS-DOS, the Report menu popup contained an option 
    called Field... which allowed me to add a single 
    field. What do I do in FoxPro for Windows?
3   I have included a memo-type field in my report but 
    only the first line prints. How can I fix this?
4   When I place a "stretched" memo field in the detail 
    band, I find that the fields which display below the 
    memo field are being overwritten by some of the longer 
    memo fields. How do I avoid this?
5   I have placed boxes around several fields in my 
    report. One of these fields is a memo field. How do I 
    make the box stretch to fit the memo field?
6   When I attempt to move a text object to a specific 
    location in the Report Design window, the field keeps 
    aligning itself with the nearest grid line. Why is 
    this happening?
7   How do I design and print multi-column reports in 
    FoxPro 2.5 for Windows?
8   When I enlarge the font of objects in my report and 
    print it, some of the information in the fields is 
    obscured. How can I fix this?
----------------------------------------------------------

Question 1

Should I convert all of my FoxPro 2.0 reports to FoxPro 
for Windows format?

Answer 1

You may not need to. Your existing character reports will 
run, preview, and print unchanged in FoxPro for Windows. 
The engine for printing character reports is included in 
FoxPro for Windows. If you want to include graphical 
elements such as fonts and pictures in a report, then you 
can convert the reports to FoxPro for Windows format, or 
create new graphical reports from scratch.
----------------------------------------------------------

Question 2

I used the Quick Report option to create my initial 
report. Now I want to add another field. In FoxPro for 
MS-DOS, the Report menu contained an option called 
Field... which allowed me to add a single field. What do 
I do in FoxPro for Windows?

Answer 2

You can add new fields by using the field tool 
located in the toolbox on the left side of the Report 
Design window. See the FoxPro for Windows User's Guide for 
additional information on the Report Writer toolbox.
----------------------------------------------------------

Question 3

I have included a memo-type field in my report but only 
the first line prints. How can I fix this?

Answer 3

To display the entire contents of the memo field, you must
make the field stretch vertically to fit its contents. 
Double-click the report field and select the Top - Field 
Can Stretch option from the Position Relative To item. 
This field will now enlarge depending on the length 
of the memo field contents. Select the Page Preview option 
to view the result.
----------------------------------------------------------

Question 4

When I place a "stretched" memo field in the detail band, 
I find that the fields which display below the memo field 
are being overwritten by some of the longer memo fields. 
How do I avoid this?

Answer 4

Fields or objects positioned below the memo field are 
still being displayed in a fixed position even though the 
memo field is now stretchable. To avoid being overwritten, 
all objects below the memo field should be positioned 
relative to the bottom of the Detail band. To accomplish 
this, double-click on each of the fields and select the 
Bottom option from the Position Relative To item. Select 
the Page Preview option to view the result. If your report 
contains side-by-side memo fields, fields with the Bottom 
option specified will display below the longer of the two 
memo fields.

Note: The previous procedure applies to non-stretching 
fields and other objects, such as lines and text. If you 
have stretching fields placed below other stretching 
fields, you don't want to position them "relative to 
bottom." Stretching fields automatically float below other 
stretching fields.
----------------------------------------------------------

Question 5

I have placed boxes around several fields in my report. 
One of these fields is a memo field. How do I make the box 
stretch to fit the memo field?

Answer 5

Double-click the box and select the Stretch With Band 
option from the Position Relative To item. Rectangles 
(boxes) and vertical lines can optionally stretch 
according to the length of the Detail band.

Note:  You won't be able to place a stretching box around 
a field if the field won't be positioned relative to 
the top or the bottom of the band. Boxes must be 
positioned relative to the top or bottom of the band.
----------------------------------------------------------

Question 6

When I attempt to move a text object to a specific 
location in the Report Design window, the field keeps 
aligning itself with the nearest grid line. Why is this 
happening?

Answer 6

By default, objects are automatically aligned to the 
nearest invisible grid lines within the Report Design 
window. This feature is called Snap to Grid and may be 
disabled by deselecting the Snap to Grid option from the 
Report menu.
----------------------------------------------------------

Question 7

How do I design and print multi-column reports in FoxPro 
2.5 for Windows?

Answer 7

Select Page Layout... from the Report menu option and use 
the Columns spinner to select the number of columns. 
Clicking the up arrow increases the counter value, and 
clicking the down arrow decreases the counter value. 
The size of the Report Design window reflects the new 
column width, and you may need to modify existing field 
positions.

Hint: When creating a new report that will have columns, 
set the layout before you add any fields.
----------------------------------------------------------

Question 8

When I enlarge the font of objects in my report and print 
the report, some of the information in the fields is 
obscured. How can I fix this?

Answer 8

You may need to stretch the detail lines and/or the 
objects themselves to accommodate the larger font.
----------------------------------------------------------
======================
Part 4: Screen Builder
======================

Overview of Questions
---------------------

1   I don't own a mouse. How can I create a screen using 
    the keyboard?
2   The Field dialog in the Screen Design window allows me 
    to create only an input field or an output field.
    What happened to the Edit field option in the field 
    dialog?
3   When I select the push button tool in the Screen 
    Design window I have a choice of three button types: 
    Normal, Invisible and Picture. Were these types 
    available in FoxPro 2.0?
4   I know how to click and drag objects within the Screen 
    Design window using the Selection pointer tool. Is 
    there an easy way to move objects a small distance?
5   I created a screen for my application which 
    displays a number of fields. After creating the 
    application, when I move the cursor from one field to 
    the next the order in which the cursor moves to the 
    fields isn't what I expect based on the physical 
    arrangement of the fields. How can I change the field 
    access order without changing the physical position of 
    the fields?
6   When generating screens in FoxPro 2.0, I was able to 
    specify exactly what code to generate. Options 
    included adding code to open and close files, define 
    and release windows, and create modal screens. Is this 
    option still available?
7   The Color option is no longer on the Screen menu. How 
    do I specify colors for my screen objects?
8   When I use an @... SAY statement to display 
    the contents of a general field, nothing appears. What 
    am I doing wrong?
9   I used the picture tool to add a picture field to my 
    screen and specified the appropriate .BMP file.  
    Please explain in more detail how the options in 
    the area called If Picture and Frame Different Size 
    affect the display of the picture. The options are 
    Clip Picture, Scale Picture - Retain Shape and Scale 
    Picture - Fill the Frame.
10  I want to create a screen that allows online editing,  
    while a READ is active, of OLE objects stored in a 
    general field. When I add a picture to my screen 
    using the picture tool, I'm not able to edit the 
    displayed .BMP file. Is there a way to do this?
11  Why can't I type as many characters into an input 
    field as it appears will fit?
12  How do I control the length of a memory variable 
    independent of the size of an input field defined with 
    @ ... GET ... SIZE?
13  How can I be sure that a font I choose will be 
    available at the client site?
----------------------------------------------------------

Question 1

I don't own a mouse. How can I create a screen using the 
keyboard?

Answer 1

A mouse is required to create a screen with the Screen 
Builder.
----------------------------------------------------------

Question 2

The Field dialog in the Screen Design window allows me to
create only an input field or an output field. What 
happened to the Edit field option in the field dialog?

Answer 2

The edit field option is now part of the new Edit Region 
dialog. To create an edit field, click the edit region 
tool located on the left side of the Screen Design window. 
Notice that as you select the tool a brief description 
appears in the status bar at the bottom of the screen. In 
the Edit Region dialog the options Select on Entry and 
Initially Disable Edit Region are new. For additional 
information on these options see the Edit Region Dialog 
topic in Help.
----------------------------------------------------------

Question 3

When I select the push button tool in the Screen Design 
window I have a choice of three button types: Normal, 
Invisible and Picture. Were these types available in 
FoxPro 2.0?

Answer 3

FoxPro for Windows has consolidated the Invisible Button 
and Push Button options into a single dialog. The Picture 
type push button is new. You can create a picture push 
button using a bitmap (.BMP) picture file to graphically 
depict the action the push button represents. You can also 
use picture files with radio buttons and check boxes in 
FoxPro for Windows.
----------------------------------------------------------

Question 4

I know how to click and drag objects within the Screen 
Design window using the Selection pointer tool. Is there an 
easy way to move objects a small distance?

Answer 4

Yes. Select the object to move using the Selection 
pointer tool and use the arrow keys to move the object one
pixel at a time.
----------------------------------------------------------

Question 5

I created a screen for my application which displays a 
number of fields. After creating the application, when I 
move the cursor from one field to the next the order in 
which the cursor moves to the fields isn't what I expect 
based on the physical arrangement of the fields. How can I 
change the field access order without changing the 
physical position of the fields?


Answer 5

To accomplish this, return to your original screen in the 
Screen Design window. From the Screen menu, select the 
Object Order... option. This option opens the Object Order 
dialog, where screen objects are listed according to their 
keyboard access order. To change the access order for the 
objects, click the button to the left of the object and 
drag the object to its new keyboard access position. 
When your're done, rebuild your application to include 
the new field access order.
----------------------------------------------------------

Question 6

When generating screens in FoxPro 2.0, I was able to 
specify what code to generate. Options included adding 
code to open and close files, define and release windows, 
and create modal screens. Is this option still available?

Answer 6

Yes. The Generate Screen dialog contains a More button. 
Choose this button to view the generate code options.
----------------------------------------------------------

Question 7

The Color option is no longer on the Screen menu. How do 
I specify colors for my screen objects?

Answer 7

To specify colors, first select the object or a group of 
objects. To modify the background color of the object 
select Fill Color from the Object menu. To modify the 
outline and text of an object, select Pen Color from the 
Object menu.

The AUTOMATIC setting will match the Windows color sets. 

To change the background of the entire screen, choose 
Layout... from the Screen menu and click on the Color 
option. You may choose a specific color or select a 
wallpaper pattern by clicking Wallpaper and specifying a 
specific .BMP file.
----------------------------------------------------------

Question 8

When I use an @... SAY statement to display the contents 
of a general field, nothing appears. What am I doing 
wrong?

Answer 8

Use the Picture tool to display the contents of a general 
field. The Field tool can't display a picture.
----------------------------------------------------------

Question 9

I used the Picture tool to add a picture field to my 
screen and specified the appropriate .BMP file. Please 
explain in more detail how the options in the area called 
If Picture and Frame Different Size affect the display of 
the picture. The options are Clip Picture, Scale Picture - 
Retain Shape and Scale Picture - Fill the Frame.

Answer 9

The following options only apply when the picture and 
frame are of of a different size.

Choose Clip Picture if you want to retain the original 
dimensions of the picture. If the picture is larger than 
the frame only a portion of the image is displayed 
beginning with the top-left portion of the picture. Any 
portion of the picture that extends beyond the frame is 
hidden.

Choose Scale Picture - Retain Shape if you want to retain 
the overall shape of the picture but fill as much of the 
frame as possible. The picture is protected from 
vertical or horizontal distortion.

Choose Scale Picture - Fill the Frame if you want to fill 
the frame completely. The picture is horizontally or 
vertically distorted as needed to fill the frame.
----------------------------------------------------------

Question 10

I want to create a screen that allows online editing, 
while a READ is active, of OLE objects stored in a general 
field. When I add a picture to my screen 
using the picture tool, I'm not able to edit the 
displayed .BMP file. Is there a way to do this?

Answer 10

Use the Field tool in the Screen Design window to create 
a general field in your screen. Select the WHEN clause and 
enter the command MODIFY GENERAL <field name> in the code 
snippet area. Save the screen and generate your screen 
and/or application. Now you will be able to edit the 
bitmap within the screen when the application is running.
----------------------------------------------------------

Question 11

Why can't I type as many characters into an input field as 
it appears will fit?

Answer 11

In a proportional font, each character is given as much 
horizontal space as it needs and no more. For example, a 
lowercase "f" requires much less space than an uppercase 
"W." When an input field displays in a screen, FoxPro 
calculates the display width of the field by multiplying 
the number of characters in the table field structure by 
the average size of a character in the specified font. If 
the field is filled with characters that are wider than 
average, the characters don't all fit within the display 
width of the input field and so the characters scroll. If 
the field is filled with characters that are narrower than 
average, the characters don't fill the display width of 
the input field. 
----------------------------------------------------------

Question 12

How do I control the length of a memory variable 
independent of the size of an input field defined with 
@ ... GET ... SIZE?

Answer 12

Use a picture clause to control the memory variable's 
length, and an @ ... GET ... SIZE clause to control the 
width of the input field.
----------------------------------------------------------

Question 13

How can I be sure that a font I choose will be available 
at the client site?

Answer 13

The safest way is to look in your WIN.INI file for 
fonts that have the words "All res" on the line. These 
are standard Windows fonts and consequently are those 
most likely to be available at a client site.
----------------------------------------------------------
=================================
Part 5: Product Support Questions
=================================

Overview of Questions
---------------------

1   Where can I go for additional pre-sale information 
    on Microsoft Fox products, such as pricing, upgrade 
    policies, and release dates? 
2   How do I download the Windows Driver Library?
3   Where can I go for additional FoxPro product support?
4   If I call for support or post a message on the Fox 
    Forum what information should I include?
5   If I am deaf or hard of hearing where can I go for 
    additional FoxPro product support?
6   I have some specific comments and suggestions on 
    Microsoft Fox products. Where can I direct these 
    comments?
----------------------------------------------------------

Question 1

Where can I go for additional pre-sale information on 
Microsoft Fox products, such as pricing, upgrade policies, 
and release dates?

Answer 1

Call 800-426-9400.
----------------------------------------------------------

Question 2

How do I download the Windows Driver Library?

Answer 2

Microsoft provides the Windows Driver Library (WDL) on the 
Microsoft Download Service (MSDL) from which users can 
obtain drivers and articles directly via modem. If you 
have a modem, the drivers are available at no charge on 
CompuServe, GEnie, and Microsoft OnLine, as well as the 
MSDL. 

The phone number for the MSDL is 206-936-6735. There is no 
connect-time charge for using this service. However, any 
standard connect-time fees and long-distance telephone 
charges do apply during downloading. After you connect to 
one of these services, please read the WDL.TXT file for 
downloading instructions and a complete list of files 
available on the Download Service.

On CompuServe, the WDL is in the Microsoft Software 
Library, which you can reach by typing GO MSL at the 
command prompt. (To find WDL.TXT, search on S13354.)

On the GEnie and Microsoft OnLine systems, the WDL is in 
the Microsoft Software Library. (To find WDL.TXT, search 
on S13354.)

If you don't have a modem, you can obtain the WDL on disk 
from Microsoft End-User Sales. To order the WDL on disk, 
call 800-426-9400, Monday through Friday, 6:00 a.m.- 5:30 
p.m., Pacific time. There is a $20 fee for ordering the 
WDL on disk.
----------------------------------------------------------

Question 3

Where can I go for additional FoxPro product support?

Answer 3

Call *Microsoft FastTips* to hear recorded responses to 
common questions about Microsoft FoxPro. You can also 
order technical notes that are sent to your fax 
machine. FastTips is available seven days a week, 24 
hours a day. For assistance with FoxPro, dial 
206-635-7190.

Use the *Microsoft Forums* on CompuServe. You can discuss 
current support and design issues with other developers 
and download sample files from the libraries. For an 
introductory CompuServe membership kit specifically for 
Microsoft users, dial 800-848-8199 and ask for operator 
170. If you are already a CompuServe member, type 
GO MICROSOFT at any ! prompt. For specific FoxPro 
information, type GO FOXFORUM.

Use the *Microsoft Download Service* to access technical 
notes and supplementary files covering common Microsoft 
product support issues. This service is available via 
modem 24 hours a day, seven days a week at 206-936-6735.

Call *Microsoft Product Support Services* between 6 a.m. 
and 6 p.m. Pacific time, Monday through Friday. For 
assistance with Microsoft Fox products for MS-DOS or for 
Windows, call 206-635-7191. For assistance with Microsoft 
Fox products for the Macintosh, call 206-635-7192.

Microsoft support services are subject to Microsoft prices,
terms, and conditions that are in place at the time the 
service is used.
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Question 4

If I call for support or post a message on the Fox Forum, 
what information should I include?

Answer 4

When you call, you should be at your computer and have the 
appropriate product documentation at hand. Be prepared to 
give the following information:

* The version number of the Microsoft Fox product that you 
  are using. This can be obtained by typing ?VERSION(1) in 
  the Command window for FoxPro or at the dot prompt in 
  FoxBASE+.
* The type of hardware you are using, including network 
  hardware if applicable; and the operating environment 
  that you are using.
* The contents of the following files: CONFIG.FP or 
  CONFIG.FPW, CONFIG.SYS, AUTOEXEC.BAT, and any network 
  configuration files. 
* The exact wording of any messages that appeared on your 
  screen.
* A description of what happened and what you were doing 
  when the problem occurred.
* Can you reproduce the problem using a small number of 
  steps?
* What steps have you already taken to solve the problem?
------------------------------------------------------------------------

Question 5

If I am deaf or hard of hearing where can I go for 
additional FoxPro product support?

Answer 5

Microsoft Product Support Services is available for the 
hearing impaired. Using a special TDD/TT modem, dial 
206-635-4948 between 6 a.m. and 6 p.m. Pacific time, 
Monday through Friday.

Microsoft support services are subject to Microsoft 
prices, terms, and conditions that are in place at the 
time the service is used.
----------------------------------------------------------

Question 6

I have some specific comments and suggestions on Microsoft 
Fox products. Where can I direct these comments?

Answer 6

Help make future versions of Microsoft Fox products even 
better by calling, sending a fax, sending a note, or 
sending electronic mail. Your feedback will be considered 
in developing future versions of Microsoft FoxPro.

Call 206-936-9474 and leave your comments using a 
touch-tone phone 24 hours a day.

Fax 206-936-7329 and provide detailed comments 24 
hours a day.

Send a note to:

Microsoft FoxPro WishLine
One Microsoft Way
Redmond, WA 98052

If you have access to the Internet, send electronic mail 
at:

   foxwish@microsoft.com.

Or, address CompuServe mail to:

   >INTERNET:foxwish@microsoft.com.

Note that charges apply to Internet if you use CompuServe.
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