WELCOME TO THE SOFTWARE TOOLWORKS

Dear Valued Customer,

Thank you for purchasing a product from The Software Toolworks, Inc.  

To make sure you are completely satisfied with your purchase, this file
explains how you can get Customer Service and Technical Support. 
               
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CUSTOMER SERVICE_____CUSTOMER SERVICE_____CUSTOMER SERVICE_____CUSTOMER SERVICE         

If you want to purchase a product upgrade, a different platform, a new
version, or a replacement part (such as manuals or other documentation), 
please contact the Customer Service Department. You are welcome to use 
the method easiest for you, including mail, telephone 800 number, or FAX:      

     The Software Toolworks     
     60 Leveroni Ct.     
     Novato, CA 94949     
     ATTN: Customer Service
     
     Telephone: 1 (800) 234-3088  At the recording, press 2     
     Monday-Friday, 8:00 AM to 5:00 PM Pacific Time                              
     
     FAX: (415) 883-0367     
     ATTN: Customer Service
               
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TECHNICAL SUPPORT_____TECHNICAL SUPPORT_____TECHNICAL SUPPORT_____TECHNICAL SUPPORT       

If you have technical difficulty installing our software, are missing
an item in a new software package, need a replacement disk, or have a 
question about operating the software, please contact the Technical Support 
Department. You are welcome to use the method easiest for you, including 
mail, telephone, FAX, BBS, America Online, or send us electronic mail 
through the Internet.

     The Software Toolworks     
     60 Leveroni Ct.     
     Novato, CA 94949
     ATTN: Technical Support     
     
     Telephone: (415) 883-5157       
     Monday-Friday, 8:30 AM to 5:00 PM Pacific Time     
     
     FAX: (415) 883-0367
     ATTN: Technical Support
     
     BBS: (415) 883-7145  8 data, 1 stop, No parity     
     
     America Online keyword: TOOLWORKS     
     
     CompuServe: GO TOOLWORKS
                             
     Internet address: SFTWXTEK@AOL.COM
     
When contacting the Technical Support Department for technical assistance, 
you will receive faster service if you provide certain information. The 
following sections explain what Hardware, DOS, Windows, and/or CD-ROM based 
information you should organize in advance of your telephone call. Thanks.                              
               
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HARDWARE_____HARDWARE_____HARDWARE_____HARDWARE_____HARDWARE_____HARDWARE   

Please try to get as much hardware information ready as you can before you 
call.

* YOUR PC:          
  -Have it running near your telephone with the problem software loaded.       
  -Determine the make, model number, and processor speed, such as      
   IBM PS/1, 486/66 MHz.     
  -Find the brand and version of the DISK OPERATING SYSTEM that runs your     
   computer, such as MS-DOS, PC-DOS, or DR-DOS. To find this, at the DOS prompt     
   type VER and press ENTER.     
 
* MONITOR          
   Is it Color or Monochrome?     
   
* PRINTER:         
   The brand name and model helps.     

* CD-ROM DRIVE:       
   Please get the brand name, driver name and version number, and 
   transfer rate, such as 150 KB/sec.     
   
* MOUSE:             
   If you are using a mouse, what is the brand and version of your     
   mouse driver software?     
   
* OTHER PERIPHERALS:            
   List anything else directly related to your problem, such as a      
   modem or joystick.     
   
* VIDEO CARD:            
  -What is the make and model of your video card?    
  -If you have WINDOWS, go to the DOS prompt, type MSD and press ENTER.         
   Type V (for Video). A  readout on your video graphics card appears.                
  -If you do NOT have Windows, look at the box your video card came in      
   or check with the company that sold you the system.     
   
   FOR FURTHER INFORMATION call the manufacturer of your video card:         
   
   VIDEO CARD                    TELEPHONE          TECHNICAL SUPPORT     
   
   Ahead Systems                 (510) 623-0900     (510) 623-0900     
   ATI Technologies              (905) 882-2600     (905) 882-2626     
   Boca Research                 (407) 997-6227     (407) 241-8088     
   Diamond                       (408) 736-2000     (408) 736-2000     
   Headlands*                     49-8151-266-0     49-8151-266-240     
   Hercules                      (510) 623-6030     (510) 623-6030                                                                    
d   National Design               (512) 794-8533     (800) 688-7466     
   Orchid Technology             (510) 683-0300     (510) 683-0323        
   Trident Microsystems          (415) 691-9211     (415) 691-9211         
   Tseng Labs                    (215) 968-0502     (215) 968-0502     
   Video7*                        49-8151-266-0     49-8151-266-240       
   Western Digital               (800) 832-4778     (800) 832-4778          
   
   *Purchased by Spea Software; calls go to Starnberg, Germany.
   
* SOUND CARD:          
  -Because the audio from a CD usually comes through the sound card,      
   not from the CD-ROM drive, make sure your external speakers or      
   earphones are connected to the output jack of your sound card.    
  -Make sure your sound card has the proper sound driver software      
   assigned to it under Windows. Refer to the documentation that came      
   with your sound card.    
  -Try to get the sound card brand name and its DMA, IRQ, and      
   BASE ADDRESS settings. Usually, a sound card driver includes a      
   test program that tells you this.     
   
   FOR FURTHER INFORMATION call the manufacturer of your sound card:         
   
   SOUND CARD                    TELEPHONE          TECHNICAL SUPPORT     
   
   Creative Labs                 (408) 428-6600     (405) 742-6622     
   Media Vision                  (510) 770-8600     (800) 638-2807     
   Roland                        (213) 685-5141     (213) 685-5141     
   Turtle Beach                  (717) 767-0200     (717) 767-0200                              
               
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DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS_____DOS     

* MEM COMMAND:            
  Type MEM and press ENTER. This commands shows what kinds of memory you      
  have, total of each kind of memory, amount used, and amount free.     
  
* CHKDSK COMMAND:       
  Type CHKDSK and press ENTER. This command shows total disk space,      
  bytes used, and bytes available.     
  
* EDIT COMMAND:         
  To use the DOS Editor, make sure you are in your Root Directory (C:\).       
  -Type EDIT AUTOEXEC.BAT and press ENTER. You can read your      
   AUTOEXEC.BAT file or print it out for reference.           
  -Type EDIT CONFIG.SYS and press ENTER. You can read your      
   CONFIG.SYS file or print it out for reference.
   
* SNAP.EXE:            
  Most of The Software Toolworks CD-ROM products ship with the SNAP.EXE     
  utility.  You will find SNAP.EXE in the same subdirectory as this text 
  file on your hard disk.  Type SNAP and press ENTER.  The information 
  below will appear. (press a key to Page Down as needed):         
  
  -System Information             
  -Software Information           
  -Drive Information              
  -AUTOEXEC.BAT file          
  -CONFIG.SYS file            
  -Memory Map             
  -Device Drivers                                
               
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WINDOWS 3.1_____WINDOWS 3.1_____WINDOWS 3.1_____WINDOWS 3.1_____WINDOWS 3.1_____

* MICROSOFT DIAGNOSTICS:     
  At the DOS prompt, type MSD and press ENTER. Press a hot key to see    
  system specifics, such as P for Computer, or use the menu bar.     
  For example, open the File Menu and choose WIN. INI or SYSTEM. INI.     
  These files along with your AUTOEXEC.BAT and CONFIG.SYS files     
  are very helpful. You may want to print out this information.    
  
* ABOUT PROGRAM MANAGER:      
  Run Windows, open the Program Manager "Help" menu, and choose      
  About Program Manager. This information appears:              
  -Windows Version Number         
  -Whether you are running in STANDARD or 386 ENHANCED mode               
  -Amount of available Windows memory         
  -Percentage of currently available Windows System Resources       
  
* WINDOWS BACKGROUND TASKS:        
  Run Windows, then press CTRL and ESC to open the TASK LIST.      
  This shows which Background Tasks you are running, if any.           
  You may want to shut down everything except Program Manager.         
  To shut down a task, click it then click the END TASK button.          

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